To bill a customer for products or services, we generate an invoice in UniFi.

Before you provide products or services to a customer, make sure they have an up-to-date account with us.

You need to:

  1. Get a purchase order, contract or other authorised written confirmation that the customer will pay.
  2. Check to see if the customer is on our customer debt notification register (XLS, 35KB) (staff login required) of customers we no longer trade with because they’ve been unable to pay their account. Contact Accounts Receivable if your customer is on the register or you have any questions.
  3. Follow the Credit Management Procedures [9.35.02] to make sure the customer has an up-to-date account with us.
  4. Provide the products or services.
  5. Follow the Accounts Receivable Procedures [9.35.01] to organise for an invoice to be generated and sent to the customer.


There are several ways a customer can pay an invoice from us. See section 8 of the Accounts Receivable Procedures [9.35.01] for more information about invoice payment options.