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Microsoft Teams Phone

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Microsoft Teams Phone refers to the capability of making and receiving calls in Microsoft Teams, moving the functionality of your desk phone onto your computer.

Teams users can already make video and audio calls to each other, but the Teams Phone component allows you to make and receive calls to and from landlines and mobile phones.

By migrating the functionality of your desk phone to Teams Phone, UQ will have a complete telephony solution so you can stay connected using your laptop, tablet, mobile or desk phone from anywhere.

In 2022, a group of staff from different UQ departments trialled Teams Phone and was able to demonstrate it was fit for purpose.

Learn about how Teams Phone can benefit you.

  1. How to migrate to Teams Phone
  2. Onboarding process
  3. How to use Teams Phone
  1. Features
  2. Frequently asked questions (FAQs)
  3. Testimonials

5. Frequently asked questions (FAQs)

 

How to

How will voicemail work in Teams Phone?

To configure your voicemail settings:

  1. Click your profile icon on the top of the screen, then select 'Manage account'.
  2. Select 'Calls'.
  3. Under 'Voicemail', click 'Configure voicemail'.
  4. Configure your voicemail settings to your preference, then click 'OK'.

How do I add a Teams Phone delegate?

Please see the knowledge article for information about how to add a Teams Phone delegate.

How do I forward all calls within Teams?

Please see the knowledge article for information about how to forward all calls within Teams.

Can I forward calls to a mobile phone?

Yes, it's possible to forward Teams calls to a mobile phone number. Please see the knowledge article for information about how to forward all calls within Teams.

How do I handle unanswered calls within Teams?

Please see the knowledge article for information about how to handle unanswered calls within Teams.

How do I create a call group within Teams?

Please see the knowledge article for information about how to create a call group within Teams.

    How do I ensure my iPhone or iPad rings when I receive a Teams Phone call?

    1. On your iPhone or iPad, open 'Settings'.
    2. Select 'Notifications'.
    3. Scroll down the list of apps until you find 'Teams', then select it.
    4. Ensure 'Allow Notifications' is enabled, then you can fine tune how you would like Teams to notify you.

    How do I set Microsoft Teams as the default calling app on my Mac?

    Please see the knowledge article for information about how to set Teams as the default calling app on your Mac.

     

    Technical issues

    I'm having problems with Teams Phone notifications. What can I do?

    Please see the Microsoft website to troubleshoot common issues with Teams Phone notifications.

    Why hasn't the dial pad appeared?

    First confirm that you have an active licence for Teams Phone. If you do not have a licence, the dial pad will not appear. If you do have a Teams Phone licence, and the dial pad is missing on your desktop or mobile device, try restarting your device.

    What do I do if I don't have a current UQ extension number?

    The project team will allocate you with a new UQ extension number.

    What do I do if I'm in a call pick up group?

    Please contact the team to discuss your requirements so we can set up the solution that meets the needs of your call pick up group.

     

    Provisioning

    Is this going to change how my Organisational Unit is charged for calls?

    When we migrate staff members of an Organisational Unit, call billing charges will pause. This will remain the status quo until the matter goes to Steering Committee for a decision.

    Can I migrate to Teams Phone if I make many calls - internal, external and international?

    By default, you will be migrated to Teams Phone with all call types other than international. If you require international, please seek approval from your manager and forward the approval to TeamsPhone@its.uq.edu.au.

     

    Relating to desk phones

    What should I do with my desk phone now that I'm using Teams Phone?

    Please see the knowledge article about what to do with your desk phone, which includes information about how they are recycled.

    What if I don't want my NEC desk phone, and don't want the UQ extension number?

    Please contact the project team at TeamsPhone@its.uq.edu.au.

    What if I don't have a NEC desk phone, can I still get Teams Phone?

    Of course, we will allocate you a new UQ extension number.

    I never use my desk phone anyway. Is there any point in getting Teams Phone?

    Teams Phone technology supports hybrid working from anywhere, anytime. Importantly, it facilitates work and home-life balance, keeping these areas separate.

     

    General information

    Will Teams Phone change how Teams works?

    Adding Teams Phone does not change how Teams works. It just adds phone capabilities. The main thing you’ll see is an interface with all your contacts more easily accessible, and the ability to use a dial pad to call an external phone number.

    Why would I want to use Teams Phone on my mobile device?

    Calls that come into Teams Phone can be answered within Teams on your desktop, or Teams on your mobile phone. You can switch between the two. It also makes it easier to manage your address books, contacts, and call history, while staying in the flow of working in Teams. Finally, it’s also a great way to keep your work and private life separate. 

    Teams Phone Project Team