Handset quick reference guides

Moving offices or desks

If you change departments or desks and take your landline with you, request a voice catalogue item (staff login required) so your contact and billing information can be updated.

  • Provide a list of staff names and phones being moved including the extension number, current location, and new location.
  • If the phones will remain in the current location, provide a contact who will be taking over the space so ownership and charges can be transferred.
  • If the phones are no longer of use, provide a list so the extensions can be deleted, and handsets returned for e-waste.

Reporting issues

For any landline phone issues, complete the telephone faults web form (staff login required), or contact the Voice Operations Telephone Helpline on (07) 3365 1000.

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Submit staff IT request