Ordering

To order landline phone services and accessories, you can request a voice catalogue item (staff login required) or call the Voice Operations Telephone Helpline on (07) 3365 1000

For organisations external to UQ, all requests must be made via the Voice Operations Telephone Helpline on (07) 3365 1000

Installation

Your phone will be delivered and connected by ITS. Once installed, you can follow the instructions to set-up a voicemail mailbox or PIN, if required.

Handset quick reference guides

Moving offices or desks

If you change departments or desks and take your landline with you, request a voice catalogue item (staff login required) so your contact and billing information can be updated.

Reporting issues

For any landline phone issues, complete the telephone faults web form (staff login required), or contact the Voice Operations Telephone Helpline on (07) 3365 1000.

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Submit staff IT request