Using voicemail on your UQ landline phone

To activate, set up or access your voicemail on a UQ landline follow these instructions.

Please consider migration to Microsoft Teams Phone

Activate voicemail

To activate the voicemail service on your phone, request a voice catalogue item (staff login required), or call the Voice Operations Telephone Helpline on (07) 3365 1000.

Once voicemail has been activated, you can record a greeting and set up the service.

Set up voicemail

Record a greeting

To set up your voicemail and record a greeting:

1. For most campuses and sites, call the voicemail service on 51122 and enter the temporary security code 963842.
   • If you're located at the Translational Research Institute (TRI), call 37799 and enter the temporary security code 741842. 
2. Follow the voicemail prompts to create a voicemail PIN. Your PIN has to be between six and 15 digits long. Duplicate or sequential numbers (e.g. 111111 or 123456) aren't accepted.
3. Record your name and greeting for your voicemail. This is the greeting a caller will hear if they are transferred to voicemail.
4. Press the * key twice to exit the system.

Add call diversions to your phone

To divert a call to voicemail when your phone is busy or there is no answer, follow the steps for your handset type:

• IP or digital handset (dark coloured handsets)
• analogue handset (white or cream coloured handsets).

IP or digital handset

To divert a call to voicemail when your phone is busy or there is no answer:

1. Lift your handset and ensure there's a dial tone.
2. Press the 'FWD NANS' key.
3. Call 51122.
4. 'FORWARD SET' will display on your phone's screen and the 'FWD NANS' key will light up. Your phone is now forwarded to voicemail.

To stop forwarding calls to voicemail, press the 'FWD NANS' key again.

Analogue handset

To set calls to forward to voicemail when your phone is busy or there is no answer:

1. Lift your handset.
2. Press star (*) and then the number '2' key.
3. Call 51122.
4. A confirmation tone will play and the 'FWD NANS' key will light up. Your phone is now forwarded to voicemail.

To stop forwarding calls to voicemail, press the # key and then the '2' key.

Check your voicemail

To check your voicemail mailbox from your UQ landline, call 51122 and enter your voicemail PIN when prompted.

To access your voicemail mailbox from a non-UQ landline, call (07) 3365 1122, then press the # key when prompted.
Enter your UQ extension as the mailbox number and then enter your voicemail PIN when prompted.

For quick reference to voicemail menu options, see the Voicemail User Guide (PDF, 494KB).