You can use a PIN on any UQ phone to make local, long-distance or mobile calls.

A PIN will let you make all kinds of calls from any UQ phone, regardless of the call restrictions on that phone.

The cost of the call will be invoiced to you, rather than to the person whose phone you used.

Types of PIN

Different telephone PIN levels allow for different kinds of call. There are five types of PIN:

  • Code 1: International (includes international, domestic, mobile and local calls)
  • Code 2: Domestic (includes domestic, mobile and local calls)
  • Code 3: Queensland-wide (includes calls within Queensland, and mobile and local calls)
  • Code 4: Local (includes local calls only)
  • Code 6: Mobile (includes mobile and local calls).

Apply for a PIN

To apply for a telephone PIN:

Contact the Telephone Helpline

You can submit a PIN request by calling the Voice Operations Telephone Helpline on (07) 3365 1000. Your request will be sent to your team's financial delegate for approval before being processed.

Submit a LANDesk request

If you're a financial delegate, you can submit a PIN request through a LANDesk assignment of PIN to handset request (staff login required).

When you complete the mandatory blue fields, enter the following details:

  • Section A1 'Contact Name' field: enter the name of the person who should be emailed when the request is complete.
  • Section B2 'PIN Requirement' field: enter the type of PIN required.
  • Section B4 'Existing User' field: enter the name of the person who will use the PIN.

You will be notified via email once the request has been processed.

For detailed instructions, see the Landline Requests for Financial Delegates User Guide (PDF, 2.4MB).

How to use a PIN

To use a pin:

  1. Lift the handset and press the '0' key. This will connect you to an outside line.
  2. Dial the number you want to call and wait for a pulsing tone.
  3. Enter your PIN.

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