If you're working from home or another location off campus, here's how you can access core UQ systems and software.

Work from home training

ITS is hosting training sessions to prepare staff for working remotely. Visit the training page for more information and to register.

Before you work from home

  • Talk to your supervisor about working from home or another location.
  • Get approval from your supervisor to take any UQ IT equipment off campus.

Cyber security

To ensure your personal information and UQ’s data, systems and intellectual property remain safe while working remotely, it’s important to be aware of cyber security.

If you're using a non-UQ computer, ensure your computer is adequately protected before you access UQ systems and files. Make sure you:

  • are using the latest version of your operating system and have installed any pending updates
  • have anti-virus software installed and have run a virus scan in the past week. 

Cyber security at UQ

Browser-based systems

You can use a web browser to access many of UQ's core systems and platforms. These systems are accessible from anywhere with a web connection.

Browser-based systems include:

Log in to the my.UQ dashboard to access more applications

Microsoft Office and email

You can access Microsoft Office software, such as Outlook, Word, Excel and PowerPoint when working remotely. 

If you're using a UQ computer, Microsoft Office will already be installed. 

If you're using your personal computer, you can: 

Files and folders

All staff have access to 1TB of storage on OneDrive. 

Accessing OneDrive

To access UQ network drives and folders, you need to connect to the UQ VPN first

Connecting to the UQ VPN

Connecting to a shared folder or network drive

Communicating with colleagues

All staff and students can use Zoom for instant messaging and videoconferencing. You don't need to connect to the VPN to use Zoom. 

If you have trouble joining a Zoom meeting using the Zoom URL, try dialling in via phone. 

If you have issues with videoconferencing or your home internet connection, it may help to: 

  • disconnect from the VPN
  • disable your webcam and use audio only.  

Installing and using Zoom

Citrix applications

Certain applications require you to have Citrix installed. These applications include: 

  • Aurion
  • Raisers Edge
  • SiPass.

You will need to connect to the UQ VPN first before you can access Citrix applications remotely.   

Connecting to the UQ VPN

Using Citrix

Other software

UQ staff have access to a large range of software for academic, research and administrative use.

Some software can be used remotely, but certain applications can only be accessed from a UQ campus or site.

Check the conditions for accessing and using the software to see if you can use it remotely.  

Find UQ software

IT support for working remotely

While you're working from home or off campus, UQ IT staff are able to provide remote support only. Support will be provided to the best level possible under these circumstances. 

We're here to help

Before contacting us, try browsing or searching for common questions.

Submit staff IT request