UQ mobile phones and plans
Staff who require a mobile phone for work can choose from approved phones, data devices, and voice or data plans.
You need to buy your device and plan separately. Purchases must be approved by an appropriate financial delegate.
Buying a plan
UQ's mobile plan provider is Telstra. They offer both:
Either you or a financial delegate can request a UQ Mobiles service (staff login required) if you require a:
- new plan
- change or transfer of an existing plan
- replacement SIM card
Buying a mobile phone or data device
You can use UQeMarket to buy devices and accessories from our approved suppliers, including:
- mobile phones and data devices (such as wifi dongles and hotspot devices)
- accessories (such as phone cases and chargers)
- bundled packs that include cases, screen protectors and extra chargers.
We work with these approved suppliers to provide reputable products and competitive prices for UQ. To ensure you find products from these suppliers, follow the instructions below for searching UQeMarket.
If none of the mobile devices in UQeMarket meet your business needs, you can request a custom quote. See the IT purchasing procedures for more information on requesting custom quotes or advice.
How to buy through UQeMarket
To buy a new mobile device or accessories, follow the instructions for UQeMarket purchases.
To find products from approved suppliers, select a product from the following lists and search for the relevant keywords:
Apple iPhones
To search in UQeMarket, enter UQ Apple iPhone.
To narrow down your search, add the model name and/or storage capacity you want.
For example:
- to see all available iPhone 8s, enter UQ Apple iPhone 8
- to search for an iPhone Xr with 128GB storage, enter UQ Apple iPhone Xr 128GB.
Some phones are available in multiple colours. Each colour will be listed as a separate search result.
| Model | Storage capacity |
|---|---|
| iPhone 7 |
|
| iPhone 8 |
|
| iPhone 8 Plus |
|
| iPhone X |
|
| iPhone Xr |
|
| iPhone Xs |
|
| iPhone Xs Max |
|
Samsung Galaxy phones
To search in UQeMarket, enter UQ Samsung.
To narrow down your search, add the model name and/or storage capacity you want.
For example:
- to see all available Galaxy S9s, enter UQ Samsung Galaxy S9
- to search for a Samsung S10+ with 512GB storage, enter UQ Samsung S10+ 512GB.
Some phones are available in multiple colours. Each colour will be listed as a separate search result.
| Model | Storage capacity |
|---|---|
| Galaxy A20 |
|
| A70 |
|
| Galaxy S9 |
|
| Galaxy S9+ |
|
| S10 |
|
| S10+ |
|
| S10e |
|
| Galaxy Note9 |
|
Google Pixel phones
To search in UQeMarket, enter UQ Google Pixel.
To narrow down your search, add the model name and/or storage capacity you want.
For example:
- to see all available Pixel 3s, enter UQ Google Pixel 3
- to search for a Pixel 3 XL with 64GB storage, enter UQ Google Pixel 3 XL 64GB.
Some phones are available in multiple colours. Each colour will be listed as a separate search result.
| Model | Storage capacity |
|---|---|
| Pixel 3 |
|
| Pixel 3 XL |
|
Telstra phones
Search UQeMarket for:
- UQ Telstra Tough Max 2 BLUE 32GB
Data devices
Use these keywords to search UQeMarket:
- UQ HTC 5G Hub BLACK
- UQ Netgear Nighthawk M2
- UQ Sierra Wireless RV50X
- UQ SIERRA Wireless MP70 (NON WIFI)
- UQ Sierra Wireless MP70 (WIFI)
- UQ Telstra Netcomm Wireless 4G MTM Router (NTC-140-02)
- UQ Telstra Netcomm NTC-6200-02 M2M Router
- UQ Telstra 4GX Modem (B618)
- UQ Telstra 4GX USB (E3372)
- UQ Telstra 4GX USB+Wi-Fi Plus
- UQ Telstra 4GX Wi-Fi Pro
Satellite phones and packs
Use these keywords to search UQeMarket:
- UQ IRIDIUM Drivedock 9575 Extreme
- UQ IRIDIUM Go!
- UQ IRIDIUM Go! Grab N Go Bundle
- UQ IRIDIUM Grab N Go 9575 Handset Orange Kit ORANGE
- UQ IRIDIUM IRIDIUM 9575 SAT PHONE BLACK
- UQ IRIDIUM Litedock 9575 Extreme Handset Bundle 2014
Warranties
The standard warranties for mobiles devices are:
- Apple: 2 years (AppleCare+ is also available to purchase)
- Samsung: 2 years
- Google: 2 years for handsets and 1 year for accessories
- Approved data devices: 2 years.
Repairs
If your UQ mobile needs repairs, the process depends on which type of phone you have.
Apple phone repairs
For Apple phone repairs, there are two authorised Apple service providers you can use. You can either:
- take your phone to The School Locker bookshop at the St Lucia campus, or
- organise repairs through CompNow, who will pick up and return your phone via a courier - see the CompNow repair booking guide (PDF, 203 KB) for information on how to book a repair.
Android phone repairs
For Android phone repairs, you need to:
- Submit an IT request to get proof of purchase.
- Take your phone to a Telstra shop.