In certain circumstances, staff can forward their work email to a non-UQ address.

These circumstances might include:

  • being seconded to another organisation
  • entering into a joint appointment agreement and working from a non-UQ site.

UQ student email addresses (e.g.,, are considered non-UQ addresses as they are not kept on UQ servers.

To forward your mail to a non-UQ address, fill out the Request for staff Exchange mail forwarding form (PDF, 102.7 KB) and have it signed by your head of department or their delegate.

Emails forwarded to non-UQ accounts will be kept on non-UQ servers. Unfortunately, this means ITS can't help you if there is a problem with the non-UQ account. We can't retrieve or recover emails from any non-UQ accounts.

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