If your team uses a shared mailbox to send and receive emails, you can add it to your side bar in Outlook.

A shared mailbox can be used by multiple people at once. The mailbox has its own Inbox, Draft and Sent Items folders, which can be used by anyone with access to the mailbox.

To add an shared mailbox to your Outlook, follow the instructions for your operating system, or for the Outlook Web App in the my.UQ dashboard.

If you're a School Manager or team leader, you can also request a new shared mailbox for your team.

These instructions are for Outlook 365.

  1. Open Outlook.
  2. Click the 'File' tab and select 'Account Settings' then 'Account Settings'.
  3. Enter the email address you want to add, then click 'Connect'.
  4. Select 'Microsoft 365'.
  5. Login with your UQ username and password on the UQ Authenticate screen.
  6. When 'Account successfully added' appears, click 'Done'.
  7. Close and reopen Outlook and the shared mailbox should now appear.

These instructions are for Outlook for Mac on macOS only. They will not work on iPhone or iPad.

  1. Open Outlook.
  2. Go to the 'Tools' menu at the very top of your screen and select 'Accounts'.
  3. Click the plus (+) button located under the side bar and then click 'New Account'.
  4. Enter the email address used for the shared mailbox. Click 'Continue'.
  5. Login with your UQ username and password on the UQ Authenticate screen.
  6. Click 'Done' to finish.

Follow these instructions every time you want access a shared mailbox in the Outlook Web App:

  1. Log in to the my.UQ dashboard and click 'Email'.
  2. Click on the grey circle with your initials in it (top right-hand corner on a desktop screen).
  3. Select 'Open another mailbox' then enter the email address used for the shared mailbox.
  4. Click 'Open'. The shared mailbox will open in a new tab.

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