All UQ staff and staff-like accounts (including HDR students) are required to use MFA. If you are a new starter, you will need to register a device for MFA authentication so that you can log in to UQ services and systems that require MFA.
Most people find using the Duo Mobile smartphone app the most convenient way to use MFA. To activate MFA on your mobile device, you’ll need:
If you will be activating MFA for multiple UQ accounts (e.g. a staff account and a student account), follow the instructions for activating multiple accounts.
To activate MFA, watch the video guide or read the steps:
Watch: How to activate MFA
- On your mobile device, download the Duo Mobile app
from Google Play (Android) or the App Store (iOS). - On your computer, go to MFA activation. If you have multiple UQ accounts, ensure you are logged in with the account you are activating for MFA.
- Enter your date of birth and click ‘Submit’.
- Click ‘Start setup’.
- Select the type of device you wish to add:
- If you are using your mobile phone to activate MFA for your first or only UQ account, select 'Mobile phone' for the device type and enter your mobile number.
- If you are using your mobile phone to activate MFA for additional UQ accounts, select 'Tablet' for the device type.
- Select your device's operating system and click ‘Continue’.
- Click ‘I have Duo Mobile Installed’.
- On your mobile device, open the Duo Mobile app and tap the plus icon (+) to add a new account.
- Tap 'Allow' if the app asks for permission to access your camera, so it can open a QR code scanner. Focus it on the QR code (square barcode) on your computer screen.
- On your computer, click 'Continue' when the tick appears to confirm the app has registered the QR code.
- Click the 'When I log in' drop down menu and choose one of the authentication methods.
- Click 'Save', then click ‘Continue to Login’.
You can now use your registered device when logging in to UQ websites and systems that require MFA. You will be prompted whenever this is necessary.