Xetta is UQ's official system for recording and receipting payments.

Only organisational units that are approved to use Xetta can accept and receipt:

  • in-person payments
  • credit card payments over the phone.

See the Receipting and Banking Procedures [9.35.03] for more information.

Access for your organisational unit

If your organisational unit takes a high volume of in-person payments and has valid reasons for requiring Xetta for point-of-sale transactions you need to submit a business case to Cash Allocations.  

Information to include in the business case:

  • the business being conducted by the organisational unit
  • the value and volume of payments
  • type of clientele
  • why there is a need for point-of-sale transactions.

Access for individual staff members

If your organisational unit uses Xetta and you need to arrange new or updated access, complete:

  1. both lessons in the Xetta online training. Note: Lesson 2 Training Success Meter requires a pass mark of 90%.
  2. the  Xetta access request form (PDF, 198.3 KB) and email it to Cash Allocations. 

Using Xetta

There are a number of things you can do as a user to ensure Xetta runs productively and effectively:

  • shut down your computer each day and restart each morning
  • make sure you log in to the Internet Management System/Single Sign On before logging in to Xetta 
  • run the End of Day process before you run the Session Manager process
  • if you get errors or the system freezes, tick 'Refresh Local Settings' when you log back into Xetta to refresh your computer.

Changing templates and product codes

If you need to add or change a template or product code in Xetta, email the details to Cash Allocations.