If you receive payments or handle money in your area, you must:

  • keep all money secure
  • make sure payments are banked and receipted correctly.

If your organisational unit has access to an approved cashiering and receipting system, it can issue receipts. If not, you’ll need to forward payments and required documentation to the cashier to be processed.

Follow the Receipting and Banking Procedures [9.35.03] if your area receives payments.

EFTPOS and credit cards

If your organisational unit wants to be able to receive EFTPOS and credit card payments, see section 6.2 of the Receipting and Banking Procedures [9.35.03].

Credit card payments over the phone

If a customer wants to pay by credit card over the phone, they should contact the cashier.

If they are paying an invoice, they will need to give the cashier:

  • the invoice number
  • an email address for the receipt to be sent to.

If they don’t have an invoice, the cashier will need an income deposit form completed by a finance officer.

When the customer calls the cashier, they’ll need to provide a credit card number and expiry date. The payment will be processed the same day in OneStopSecure, and a receipt will be emailed to the customer.

See section 6.2.2 of the Receipting and Banking Procedures [9.35.03] for more information about taking credit card payments when the card is not present.

OneStopSecure cashiering and receipting system

Your area can request access to use the OneStopSecure cashiering and receipting system.

Online payments

You can have online payments set up in UQ Pay for your product, service or event.

Invoice payments

If you receive a remittance advice from a customer paying an invoice, forward it to Cash Allocations.