Request a UQPay solution
Standard UQPay solution set up requests are performed by the vendor Xetta, under a Managed Services Agreement. The Cash Allocations team will oversee the managed service to ensure timeframes and urgent requests are prioritised appropriately, and to ensure that all payments are compliant with our tax and legal obligations.
Standard UQPay requests
Before you make a request, check that you have:
- a current UQ email address
- a valid chartstring combination, including Natural Account number
- confirmed GST applicable on your sales
- confirmed price/fee structure for your sales
- confirmed your reporting needs, including email address for reports.
Additional set up time and delays may apply if:
- you don't provide valid and complete payment/finance information
- you delay providing Xetta or the Cash Allocations team additional information when requested
- you request additional changes.
For in-person solutions, integrations, or complex requests, please contact the Cash Allocations team.
Standard UQPay events requests
Before you make a request, check that you have confirmed:
- event name
- event date
- event location
- maximum attendee places available
- registration open and close dates
- early bird dates
- pricing by attendee type e.g., staff, student, sponsor
- pricing structure e.g., early bird, groups
- discount code if required
- attendee types
- information to be captured for each attendee e.g., name, email, address, phone number
- any other optional extras e.g., meals, dietary, donations.
Please click the link below to be redirected to the Xetta managed services site
Select the New Event Request. You will then be prompted to enter contact details to access the form. In order to submit the form, all mandatory fields must be completed. If you require assistance in completing the form, please email cash@uq.edu.au.
Standard UQPay transaction requests
Before you request, check that you have confirmed:
- transaction name
- type of service or product, including description
- item price/prices
- whether validations are required e.g., student number
- customer information to be captured
- reporting requirements, e.g., weekly, daily.
Request a transaction solution
Standard UQPay merchandise requests
Before you request, check that you have confirmed:
- products; names/types
- stock on hand
- prices
- delivery options; pick-up or Australia Post
- images of each product
- reporting requirements, e.g., weekly, daily
- what customer information needs to be captured.