Request a UQPay solution

Standard UQPay solution set up requests are performed by the vendor Xetta, under a Managed Services Agreement. The Revenue Services team will oversee the managed service to ensure timeframes and urgent requests are prioritised appropriately, and to ensure that all payments are compliant with our tax and legal obligations.

Standard UQPay requests

Before you make a request, check that you have:

a current UQ email address
a valid chartstring combination, including Natural Account number
confirmed GST applicable on your sales
confirmed price/fee structure for your sales
confirmed your reporting needs, including email address for reports.

Allow a minimum of 7 business days for standard UQPay solutions to be set up and tested.

Additional set up time and delays may apply if:

you don't provide valid and complete payment/finance information
you delay providing Xetta or the Revenue Services team additional information when requested
you request additional changes.

For in-person solutions, integrations, or complex requests, please contact the Revenue Services team.

Standard UQPay events requests

Before you make a request, check that you have confirmed:

event name
event date
event location
maximum attendee places available
registration open and close dates
early bird dates
pricing by attendee type e.g., staff, student, sponsor
pricing structure e.g., early bird, groups
discount code if required
attendee types
information to be captured for each attendee e.g., name, email, address, phone number
any other optional extras e.g., meals, dietary, donations.

Please click the link below to be redirected to the Xetta managed services site

Request an event solution

Select the New Event Request. You will then be prompted to enter contact details to access the form. In order to submit the form, all mandatory fields must be completed. If you require assistance in completing the form, please email cash@uq.edu.au.

Standard UQPay transaction requests

Before you request, check that you have confirmed:

transaction name
type of service or product, including description
item price/prices
whether validations are required e.g., student number
customer information to be captured
reporting requirements, e.g., weekly, daily.

Request a transaction solution

Standard UQPay merchandise requests

Before you request, check that you have confirmed:

products; names/types
stock on hand
prices
delivery options; pick-up or Australia Post
images of each product
reporting requirements, e.g., weekly, daily
what customer information needs to be captured.

Request a merchandise solution

Changes and modifications

Once your event, transaction or merchandise has been deployed to production, any changes will need to be requested and approved through the Modification Request form. Please visit https://xetta.com/managed-services/ and complete the required modification form.