About UQPay
UQPay (Xetta) is UQ's ecommerce enterprise platform for incoming payments.
It integrates payments across the existing core business systems, such as SI-net and UniFi, capturing and centralising all financial information across the University. It also ensures UQ's tax and legal obligations are managed in the most cost-effective way.
In addition, it facilitates a range of online payment options for various activities including field trips, workshops, merchandise sales, conferences and more.
We will work with you and offer our expertise to help build and facilitate incoming payments for your business. We can also collect additional information within the payment and schedule reports for you to keep track of your customers.
Key benefits include:
- no cost to your business
- available to your customers 24 hours a day, 7 days a week
- improves the customer payment experience
- allocates payments daily into UniFi and SI-net
- ability to integrate with other systems and online shopping carts
- provides detailed reporting options
- reduces administration costs.
It should be noted this ecommerce platform is to be used for the collection of payments. It is not an online registration form for free events (e.g., Google Forms).
UQPay set up
Allow a minimum of 7 business days for standard solutions to be set up and tested.
For in-person solutions, integrations, or complex requests, please contact the Revenue Services team.
Request a set upTerms and payment methods
The purpose of UQPay is to facilitate payments for upfront sales (i.e., payment in advance of providing goods and services). The exception to this is where UQPay integrates with a core business system that generates its own invoices (and its own terms), such as UniFi, and therefore its purpose changes to support the payment for that core business system.
The default payment method is Visa and Mastercard (BPoint). Finance will reach out about additional payment methods for payments >$5,000.
Please note, it is the responsibility of every UQ business to ensure that payment is received before providing goods and services. If the customer has not paid, there is no legal obligation that UQ can use to facilitate debt collection. For high value transactions and credit sales, please use UniFi to raise a customer invoice.
For additional advice contact the Revenue Services team.
UQPay solutions
The following are standard payment solutions available for UQ staff.
Events
An 'event' is a solution for online payments that have a start and end date, and a limit of attendees.
This solution is appropriate for selling tickets, services, and/or amenities for:
- conferences and symposiums
- tours and field trips
- fundraising occasions
- training, workshops, and short courses
- paid registrations and other bookings.
Examples of 'event' solutions.
Transaction
A 'transaction' is the solution for the sale of ongoing services where there is no time limit on attendees or tickets. Data validations and customisable data fields can be added to the transaction template to assist with local business processes. This solution is recommended for:
- library card top-ups
- student services
- paying fines and charges.
Examples of 'transaction' solutions.
Merchandise
'Merchandise' is the solution for the sale of branded merchandise to customers, e.g., t-shirts, hats, tote bags, water bottles, books, other apparel or other memorabilia. Freight and postage fees can be added to the payment upon checkout.
This solution can be set up to allow the business area access to manually manage stock within the platform.