If you work in an office on campus, you can connect to a printer from either your UQ computer or personal computer.

To print, you need to know the printer name and server name.

Once you know the printer name and server name, you can connect to the printer by following the instructions for your operating system.

Windows

When you log in to a UQ Windows computer, your nearest printers may be automatically mapped. If not, follow the instructions below to map the required printer.

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners'.
  3. Select 'Add a printer'.
  4. Select 'The printer I want isn't listed'.
  5. Click 'Select a shared printer by name'.
  6. Enter the printer name and server name in the format \\servername.compute.dc.uq.edu.au\printername.
    (For example, \\uq-print-01.compute.dc.uq.edu.au\ITS-Ricoh.)
  7. Select 'Next' to connect to the printer.
  8. If you would like to add this printer as your default printer, select 'Set as default printer'.
  9. Select 'Finish'.

When you go to print, select the printer you have noted. If you can't see the printer, you might not have permission to access it. Submit an IT request to ask for access.

If you have both a UQ staff and a student account, make sure you swipe the ID card at the printer based on the account you are logged into on the computer.

macOS

If you are using a UQ Mac computer, you will need to manually connect the printer for the first time.

  1. Press 'command' and then the spacebar to open 'Spotlight'.
  2. Type ‘self service’ into the search box and open 'Self Service' when it appears.
  3. Select the 'Printers' category on the left menu.
  4. Click 'Install' on the printer you would like connected.
  5. Click 'Install' again.
  6. Click 'Close' when the printer has been connected.

If you can't find the printer, follow the instructions below to connect.

  1. Select the Apple menu icon at the very top of your screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Select the button at the bottom of the printer list.
  5. At the top of the 'Add' window, select 'Advanced'. If the 'Advanced' button doesn't appear, right click any blank space near 'Add' and select 'Customise Toolbar'. Drag the 'Advanced' icon into the toolbar.
  6. In the 'Advanced' window, complete the following fields:
    • Address - Add your printer name and server in the format:
      lpd://servername.compute.dc.uq.edu.au/printername
      (For example, lpd://uq-print-01.compute.dc.uq.edu.au/ITS-Ricoh).
    • Protocol - Select 'Line Printer Daemon - LPD'.
    • Queue - Leave blank.
    • Name - Enter the printer name (e.g. ITS-Ricoh).
    • Location - Leave blank.
    • Use - Select the printer driver if possible. You should have the correct driver if you are reconnecting an existing printer. If not, select 'Generic PostScript Printer', but this only allows printing in black and white.
  7. Click 'Add'. The system will automatically set up your printer.
  8. If the printer supports double-sided printing, tick the 'Duplex Printing Unit' box.
  9. Click 'OK' to finish.

If you can't add the printer, submit an IT request.

If you have both a UQ staff and a student account, make sure you swipe the ID card at the printer based on the account you are logged into on the computer.

Ensure you are connected to the UQ wifi.

To print, you need to know the printer name and server name.

Once you know the printer name and server name, you can connect to the printer by following the instructions for your operating system.

Windows

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners'.
  3. Select 'Add a printer'.
  4. Select 'The printer I want isn't listed'.
  5. Click 'Select a shared printer by name'.
  6. Enter the printer name and server name in the format \\servername.compute.dc.uq.edu.au\printername.
    (For example, \\uq-print-01.compute.dc.uq.edu.au\ITS-Ricoh.)
  7. Select 'Next' to connect to the printer.
  8. Enter your username in the format uq\username (e.g. uq\uqjblog3).
  9. Enter your UQ account password, then tick 'Remember my password' and click 'OK'.
  10. If you would like to add this printer as your default printer, select 'Set as default printer'.
  11. Select 'Finish'.

If you can't add the printer, submit an IT request.

If you have both a UQ staff and a student account, make sure you swipe the ID card at the printer based on the account you are logged into on the computer.

macOS

Go to your advanced printer settings to connect to the printer:

  1. Select the Apple menu icon at the very top of your screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Select the button at the bottom of the printer list.
  5. At the top of the 'Add' window, select 'Advanced'. If the 'Advanced' button doesn't appear, right click any blank space near 'Add' and select 'Customise Toolbar'. Drag the 'Advanced' icon into the toolbar.
  6. In the 'Advanced' window, complete the following fields:
    • Address - Add your printer name and server in the format:
      lpd://username@servername.compute.dc.uq.edu.au
      For example, lpd://uqvngo@uq-print-01.compute.dc.uq.edu.au/ITS-Ricoh.
    • Protocol - Select 'Line Printer Daemon - LPD'.
    • Queue - Leave blank.
    • Name - Enter the printer name (e.g. ITS-Ricoh).
    • Location - Leave blank.
    • Use - Select the printer driver if possible. You should have the correct driver if you are reconnecting an existing printer. If not, select 'Generic PostScript Printer', but this only allows printing in black and white.
  7. Click 'Add'. The system will automatically set up your printer.
  8. If the printer supports double-sided printing, tick the 'Duplex Printing Unit' box.
  9. Click 'OK' to finish.

If you can't add the printer, try resetting the printing system, or submit an IT request.

If you have both a UQ staff and a student account, make sure you swipe the ID card at the printer based on the account you are logged into on the computer.

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