If you work in an office on campus, you can connect to a printer from either your UQ computer or personal computer.

Step 1: Find the printer details

To print, you need to know the printer name and server name. The easiest way to do this is to ask a colleague who is already using the printer you want to use.

If your colleague is using Windows, ask them to:

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners'.
  3. Make note of the default printer name (e.g. ITS-Ricoh) and server name (e.g. uq-print-01).

If your colleague is using macOS, ask them to:

  1. Select the Apple menu icon at the very top of the screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Make note of default printer name (e.g. ITS-Ricoh) and server name (e.g. uq-print-01).

If you can't find this information, submit an IT request.

Step 2: Connect

Once you know the printer name and server name, you can connect to the printer.

Windows

When you log in to a UQ Windows computer, your nearest printers may be automatically mapped. If not, follow the instructions below to map the required printer.

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners' on Windows 10 or 'Devices and Printers' on Windows 7.
  3. Select 'Add a printer'.
  4. Select 'The printer I want isn't listed'.
  5. Click 'Select a shared printer by name'.
  6. Enter the printer name and server name in the format \\servername.compute.dc.uq.edu.au\printername.
    (For example, \\uq-print-01.compute.dc.uq.edu.au\ITS-Ricoh.)
  7. Select 'Next' to connect to the printer.
  8. If you would like to add this printer as your default printer, select 'Set as default printer'.
  9. Select 'Finish'.

When you go to print, select the printer you have noted. If you can't see the printer, you might not have permission to access it. Submit an IT request to ask for access.

macOS

If you are using a UQ Mac computer, you will need to manually connect the printer for the first time.

  1. Press 'command' and then the spacebar to open 'Spotlight'.
  2. Type ‘self service’ into the search box and open 'Self Service' when it appears.
  3. Select the 'Printers' category on the left menu.
  4. Click 'Install' on the printer you would like connected.
  5. Click 'Install' again.
  6. Click 'Close' when the printer has been connected.

If you can't find the printer, follow the instructions below to connect.

  1. Select the Apple menu icon at the very top of your screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Select the button at the bottom of the printer list.
  5. At the top of the 'Add' window, select 'Advanced'. If the 'Advanced' button doesn't appear, right click any blank space near 'Add' and select 'Customise Toolbar'. Drag the 'Advanced' icon into the toolbar.

In the 'Advanced' window, do the following:

  1. In the 'Type' field, select 'Windows printer via spoolss'.
  2. In the 'Device' field, select 'Another Device'.
  3. In the 'URL' field, add your printer name and server in the format. smb://servername.compute.dc.uq.edu.au/printername.
    (For example, smb://uq-print-01.compute.dc.uq.edu.au/ITS-Ricoh).
  4. In the 'Name' field, enter the printer name (e.g. ITS-Ricoh).
  5. Leave the 'Location' field blank.
  6. In the 'Use' field, select 'Generic PostScript Printer'.
  7. Click 'Add'. The system will automatically set up your printer.
  8. If the printer supports double-sided printing, tick the 'Duplex Printing Unit' box.
  9. Click 'OK' to finish.

If you can't add the printer, submit an IT request.

Step 1: Connect to the UQ wifi

To print from your personal computer, first connect to the UQ wifi.

Step 2: Find the printer details

To print, you need to know the printer name and server name. The easiest way to do this is to ask a colleague who is already using the printer you want to use.

If your colleague is using Windows, ask them to:

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners'.
  3. Make note of the default printer name (e.g. ITS-Ricoh) and server name (e.g. uq-print-01).

If your colleague is using macOS, ask them to:

  1. Select the Apple menu icon at the very top of the screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Make note of default printer name (e.g. ITS-Ricoh) and server name (e.g. uq-print-01).

If you can't find this information, submit an IT request.

Step 3: Connect

Once you know the printer name and server name, you can connect to the printer.

Windows

  1. Open the 'Start' menu.
  2. Search for and open 'Printers & scanners' on Windows 10 or 'Devices and Printers' on Windows 7.
  3. Select 'Add a printer'.
  4. Select 'The printer I want isn't listed'.
  5. Click 'Select a shared printer by name'.
  6. Enter the printer name and server name in the format \\servername.compute.dc.uq.edu.au\printername.
    (For example, \\uq-print-01.compute.dc.uq.edu.au\ITS-Ricoh.)
  7. Select 'Next' to connect to the printer.
  8. Enter your username in the format uq\username (e.g. uq\uqjblog3).
  9. Enter your UQ account password, then tick 'Remember my password' and click 'OK'.
  10. If you would like to add this printer as your default printer, select 'Set as default printer'.
  11. Select 'Finish'.

If you can't add the printer, submit an IT request.

macOS

Go to your advanced printer settings to connect to the printer:

  1. Select the Apple menu icon at the very top of your screen.
  2. Open 'System Preferences'.
  3. Select 'Printers & Scanners'.
  4. Select the button at the bottom of the printer list.
  5. At the top of the 'Add' window, select 'Advanced'. If the 'Advanced' button doesn't appear, right click any blank space near 'Add' and select 'Customise Toolbar'. Drag the 'Advanced' icon into the toolbar.

In the 'Advanced' window, do the following:

  1. In the 'Type' field, select 'Windows printer via spoolss'.
  2. In the 'Device' field, select 'Another Device'.
  3. In the 'URL' field, add your printer name and server in the format. smb://servername.compute.dc.uq.edu.au/printername.
    (For example, smb://uq-print-01.compute.dc.uq.edu.au/ITS-Ricoh).
  4. In the 'Name' field, enter the printer name (e.g. ITS-Ricoh).
  5. Leave the 'Location' field blank.
  6. In the 'Use' field, select 'Generic PostScript Printer'.
  7. Click 'Add'. The system will automatically set up your printer.
  8. If the printer supports double-sided printing, tick the 'Duplex Printing Unit' box.
  9. Click 'OK' to finish.

If you can't add the printer, submit an IT request.

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