Printer troubleshooting
This page provides UQ staff with printing information and instructions, including answers to common requests or issues relating to printing.
Not sure where to start? Request printer support (staff login required) to be guided on the help you need.
Toner replacement
If a printer's toner cartridge needs to be replaced, please follow the relevant instructions below. If you are unable to complete the process, please contact your local administration team for assistance.
Konica
Konica devices should have spare toner kept at the location of each printer. This is part of their standard service when a device is set up.
Printer toner is automatically ordered when toner reaches 20%.
Shipping usually takes 2 to 5 days. To track progress:
- Go to the Konica Minolta support website.
- Click 'Order Toner and Consumables'.
- Enter the serial number of the device and the postcode of the UQ campus you're on.
Ricoh
Printer toner is automatically ordered when the device calculates there is less than 12 days of toner remaining. The automatic order will only be processed if their system shows that any spare toners provided have been used.
Shipping usually takes 2 to 5 days. To track progress:
- Go to the Ricoh Service Request website.
- Enter the serial number of the device and the postcode of the UQ campus you're on.
Fujifilm
Printer toner is automatically ordered when toner reaches 20%.
Shipping usually takes 2 to 3 days.
Paper jam or service
If a printer has a paper jam or needs service, follow the instructions below for the device make.
Konica
- Go to the Konica Minolta support website.
- Click 'Request Support or Service'.
- Enter the serial number of the device and the postcode of the UQ campus you're on.
UQ has a response time of 2 hours for service technicians to fix issues and this is serviced directly by Konica.
You can also contact Konica by phone at 1300 554 441.
Ricoh
- Go to the Ricoh Service Request website.
- Enter the serial number of the device and the postcode of the UQ campus you're on.
UQ has a response time of 4 hours for service technicians to fix issues and this is serviced directly by Ricoh.
You can also contact Ricoh by phone at 1300 362 577.
Fujifilm
Visit Fujifilm's self help website, or their YouTube channel for self help videos.
You can also contact Fujifilm using any of the following methods:
- Use the online chat. Click on the green chat icon at the bottom right corner of the page and enter the serial number of the device requiring the call.
- Email the Web Support Team at shm-fbau-websupport@fujifilm.com
- Phone 1800 028 962
Paper and staples
If paper or staples are running low, please contact your Organisational Unit's receptionist or administration officer.
Moving a printer
If a printer needs to be moved, Request printer support (staff login required) and select the 'Relocate a printer' option.