Staff and their immediate family members can access a free and confidential wellbeing, coaching and counselling service.

You can use it for:

  • personal wellbeing coaching, and individual counselling and support
  • coaching for managers around supporting team members, or their own wellbeing at work
  • nutrition and diet advice
  • personal financial wellbeing
  • domestic violence referral service
  • tips, tools, and resources for your own overall wellbeing.

The program is provided by Benestar, UQ's wellbeing and employee assistance provider, through qualified practitioners.

Access services and resources 

If you're calling due to an urgent crisis and you have concerns for the welfare of yourself or a family member, tell the booking service and they can connect you with a crisis professional.

First time using BeneHub? Register using the generic BeneHub login details (staff login required), and then create your own personalised login.

Services

Individual coaching and counselling support

Up to 6 sessions per presenting issue

Face to face (currently via telehealth) 
 Over the phone
Online chat through BeneHub

Through MyCoach for Individuals, you can talk to professionals trained to assist with a range of health and wellbeing issues, including:

  • mental health
  • family, relationship and parenting issues
  • work challenges and work-life balance
  • stress and conflict management
  • grief and loss
  • sleep and exercise habits
  • domestic and family violence 
  • support for Aboriginal and Torres Strait Islander peoples, and LGBTIAQ+ people.

EAP sessions are typically structured, short-term, solution-focused interventions. If you require further clinical support or longer-term interventions, your EAP practitioner may refer you to a more suitable service for ongoing support.

All information you disclose to an EAP practitioner is confidential. No personally identifying reports or information are given to UQ without your consent.

Making an appointment

When you call to make an appointment you can discuss appoinment types, timing and locations to find something that suits you.

Face-to-face consultations are currently being offered via online telehealth (video calls) or over the phone only, while physical (previously called social) distancing is required due to the coronavirus (COVID-19).

Phone consultations may have a greater availability of consultation times and practitioners compared to face-to-face appointments.

If you're calling due to an urgent crisis and you have concerns for the welfare of yourself or a family member, tell the booking service and they can connect you with a crisis professional. This service is available 24 hours a day, 7 days a week.

Call emergency services 000 if you or someone else is in imminent danger.

Cancellations

If you're not able to attend an appointment, please call and cancel.

If you cancel less than 24 hours before your appointment, it will count as 1 of your 6 free sessions.

Online chat, tools and resources: BeneHub

Available online 24 hours a day, 7 days a week

Benehub is an online health and wellbeing portal with resources that can help you take charge of your wellbeing across all aspects of life.

Log in to BeneHub via the Bestar website, or download the Benestar app from the App store or Google Play to access:

  • online chat with a professional  
  • tools, blog posts, podcasts, meditations and learning modules.

First time using BeneHub? Register using the generic BeneHub login details (staff login required), and then create your own personalised login. 

Manager and supervisor support

Available over the phone only

Through MyCoach for People Leaders, managers and supervisors can access confidential support over the phone to work through workplace issues and challenges.

Support may include:

  • providing a sounding board on people or team-related topics
  • coaching on wellbeing conversations with team members
  • guidance on workplace support for staff with mental health concerns or ill health
  • strategies to work through issues such as performance, conflict, communication, and individual or team behaviour.

This service does not provide advice on the management of employment-related matters where advice from Human Resources should be sought.

Dietician

Available over the phone only

You can speak to an accredited dietician over the phone, who can help with a wide range of diet-related services, including:

  • weight management
  • meal planning
  • digestive health
  • sport and exercise nutrition 
  • overcoming nutrient deficiencies
  • dietary concerns.

Financial counselling

1 session (once-off)
Available over the phone only

Staff and their immediate family members can access 1 session of financial counselling over the phone with an accredited practitioner.

This is a coaching service to build understanding and awareness around budgeting and your finances. It does not make product recommendations or promote any financial organisation approach.

Domestic or family violence legal support

Call 1300 574 516 if you or someone close to you is experiencing family violence.

This service offers:

  • confidential support for individuals experiencing family violence
  • advice about supporting a friend or colleague experiencing family violence and
  • information and resources.

Critical incident management support

This service is available to the workplace to provide support after a critical incident associated with the workplace or colleague.

Managers should contact their HR Client Services team for support with the relevant procedures and support considerations.

Managers or HR can call 1300 360 364 to arrange this service. It can often be arranged on the same day or within 24 hours. You'll be asked about appropriate timing, locations and number of employees to be supported.

Employee Assistance Program

Promote EAP in your area

Download an A3 colour poster (staff login required) (PDF, 247.9 KB) to promote the EAP services in your work area.

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