Every UQ staff member is provided with an Outlook email address. Accounts are supplied and managed by Information Technology Services (ITS).

There are two ways you can check your UQ email. You can access emails:

  1. on any device through the Outlook Web App
  2. via a program installed on your computer or device.

All users follow the same instructions for setting up the Outlook Web App. To set up email via a program on your device, follow the instructions for your operating system.

ITS does not provide support adding non-UQ email accounts on Outlook.

To set up webmail in the my.UQ dashboard for the first time:

  1. Go to portal.office.com
  2. Enter your UQ account username in the email address field, using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. Click ‘Next’.
  3. The UQ Authenticate screen will appear. Enter your UQ account username and password and click 'Login'.
  4. Answer the 'Stay signed in' question. If you use a shared computer, it's safest to answer 'No'.
  5. Select ‘Outlook’ from the list of apps.
  6. Select your location and language settings.
  7. Click ‘Save’ to complete the process.

Windows users should set up their email through Outlook 365. 

Outlook 365

Set up email for the first time

An account set-up wizard will walk you through the process:

  1. Open Outlook 365.
  2. Your UQ email account should be automatically detected. If not, enter your UQ account username in the 'Email address' field using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. 
  3. Click 'Connect'.
  4. Select 'Microsoft 365'.
  5. Enter your UQ username and password in the UQ Authenticate window, then click 'Login'.
  6. When 'Account successfully added' message appears, click 'Done'.

Set up after changing your account

If you have changed your email address, name or you have a problem with Outlook that can’t be fixed another way, you may need to remove your account and set up Outlook again.

  1. Submit an IT request to remove your profile.
  2. After your profile has been removed, open Outlook.
  3. Enter a profile name and select 'OK'. This profile name can be anything.
  4. Your UQ email account should be automatically detected. If not, enter your UQ account username in the 'Email address' field using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. 
  5. Click 'Connect'.
  6. Select 'Microsoft 365'.
  7. Enter your UQ username and password in the UQ Authenticate window, then click 'Login'.
  8. When 'Account successfully added' message appears, click 'Done'.

Select your operating system:

macOS for Mac

Outlook 365

  1. Open Outlook 365.
  2. Click 'Get Started'.
  3. Click 'Sign In'.
  4. Enter your UQ account username in the 'Email' field using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. Select 'Continue'.
  5. Enter your UQ username and password in the UQ Authenticate window, then click 'Login'.
  6. Follow the prompts to complete the email account setup. Once setup is complete, click 'Done'.

iOS for iPhone and iPad

Outlook

  1. Download the Outlook app from the App Store.
  2. Open the Outlook app.
  3. Enter your UQ account username in the 'Email Address' field using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au.
  4. Tap 'Add Account'. You'll be taken to the UQ Authenticate portal.
  5. Enter your usual UQ account username and password and tap 'Login'.
  6. Follow the prompts to finish setting up your account.

Mail

These instructions are for iOS 14.

  1. Open the settings app on your device (cog icon) and select 'Mail'.
  2. Tap 'Accounts', then 'Add Account'.
  3. Select 'Microsoft Exchange'.
  4. Enter your UQ account username in the 'Email' field using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au.
  5. Enter a description of the account in the 'Description' field, then tap 'Next'.
  6. Tap 'Sign In'. You'll be taken to the UQ Authenticate portal. Enter your usual UQ account username and password and tap 'Login'.
  7. Select the apps you want to sync with your email account and tap 'Save'.

Steps may be slightly different on your screen, depending on the version of Android you are using and your device.

Outlook

  1. Download the Outlook app from the Google Play store.
  2. Open the Outlook app.
  3. Tap the 'Home' button.
  4. Select the cog icon to open settings.
  5. Tap the plus '+' icon.
  6. Enter your UQ username in the email address field, using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. Tap 'Continue'.
  7. Enter your UQ username and password in the UQ Authenticate windows, then tap 'Login'.

Gmail

  1. In Gmail, open 'Settings' and select 'Users and Accounts'.
  2. Tap 'Add Account', then 'Exchange'.
  3. Enter your UQ account username in the email address field, using the format username@uq.edu.au. For example, uqjblog3@uq.edu.au. Tap 'Next'.
  4. Enter your usual UQ account password and tap 'Next'.
  5. Tap 'Next' again on the following screen.
  6. Select 'OK' if a 'remote security administration' notice appears.
  7. Tap 'Next' to complete the setup.

Most modern email software will automatically configure your mail server settings when you enter your UQ account information.

If your email software is older, you can manually enter mail server settings by using the following IMAP information:

  • Server name: outlook.office365.com
  • Username: uqusername@uq.edu.au
  • Port: 993
  • Encryption method: TLS
  • Authentication method: OAuth2

SMTP setting information will appear automatically. POP settings are disabled by default.

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