Creating or managing a mailing list

If you want to email a large group of people, you can use a mailing list.

Mailing lists run on different software to your normal inbox. At UQ, the options are:

1. CRM mailing lists. The Customer Relationship Management (CRM) system is the primary tool used for internal and external mailing lists, and for marketing and engagement activities.
2. Exchange Control Panel. This is a Microsoft product used for internal mailing lists. Contact the ITS Service Desk to request a new list.

If you want to email a small group of people from your personal inbox, it might be easier to create a contact group.

CRM mailing lists

The Customer Relationship Management (CRM) system is the primary tool used for internal and external mailing lists, and for marketing and engagement activities.

UQ data can be integrated with the CRM:

• student contact information is available through Data Hub
• staff contact information is available through the CRM.

If you want to organise and send bulk messages via the Service CRM, you must complete the Broadcast Mailings training (staff login required) first.

Exchange Control Panel

New lists

Submit an IT request to request a new mailing list. A list will be created and you will be made list manager so you can add people and edit your list.

Edit your list

1. Connect your device to UQ VPN.
2. Log in to the Exchange Control Panel (ECP), using your UQ username and password.
3. Under 'Groups', click the magnifying glass icon to search for your list.
4. Type your list name and press the 'Enter' key.
5. Double click your list name.
6. Select 'Membership' from the menu to edit your list members.

Add someone

1. To add a member, click the plus (+) icon.
2. Click the magnifying glass icon and type the name of the person you want to add. Press 'Enter'.
3. Click 'OK'.
4. Click 'Save' to finish.

Remove someone

1. To remove a member, click a person's name and then click the minus (-) icon.
2. Click 'Save' to finish.