Creating or managing a mailing list

If you want to email a large group of people, you can use a mailing list.

Mailing lists run on different software to your normal inbox. At UQ, the options are:

1. CRM mailing lists. The Customer Relationship Management (CRM) system is the primary tool used for internal and external mailing lists, and for marketing and engagement activities.
2. Exchange Control Panel. This is a Microsoft product used for internal mailing lists. Contact the ITS Service Desk to request a new list.
3. MajorDomo Email List Manager. This older system is used by some departments for internal and external mailing lists. Lists are updated and supported by the ITS Service Desk but no new lists can be created.

If you want to email a small group of people from your personal inbox, it might be easier to create a contact group.

CRM mailing lists

The Customer Relationship Management (CRM) system is the primary tool used for internal and external mailing lists, and for marketing and engagement activities.

UQ data can be integrated with the CRM:

• student contact information is available through Data Hub
• staff contact information is available through the CRM.

Contact the CRM team (staff login required) for more information.

Exchange Control Panel

New lists

Submit an IT request to request a new mailing list. A list will be created and you will be made list manager so you can add people and edit your list.

Edit your list

1. Connect your device to UQ VPN.
2. Log in to the Exchange Control Panel (ECP), using your UQ username and password.
3. Under 'Groups', click the magnifying glass icon to search for your list.
4. Type your list name and press the 'Enter' key.
5. Double click your list name.
6. Select 'Membership' from the menu to edit your list members.

Add someone

1. To add a member, click the plus (+) icon.
2. Click the magnifying glass icon and type the name of the person you want to add. Press 'Enter'.
3. Click 'OK'.
4. Click 'Save' to finish.

Remove someone

1. To remove a member, click a person's name and then click the minus (-) icon.
2. Click 'Save' to finish.

MajorDomo

MajorDomo is a legacy platform used by some departments for internal and external mailing lists. You can't create a new list in MajorDomo but you can still manage an existing list.

By default, your MajorDomo mailing list will have these subscription settings:

• closed+confirm: the list owner must approve and reply to all subscription requests.
• restrict post: when enabled, this ensures that only subscribers can post to your list.
• maxlength: the default maximum message size is about 0.95MB. Any messages over this size will bounce to the list owner and won't be sent.

You can change your list's subscription settings to:

• open+confirm: anyone can subscribe to your list, but they must reply to a confirmation email first.
• restrict post: when disabled, anyone can post to your list. We don't recommend disabling this setting.
• maxlength: the default message size can be increased, but the limit depends on how big your list is. A small list would have a limit of about 10MB.