Here's what you can and can't submit under the 'Carpentry internal' problem type in ARCHIBUS.

For larger refurbishments, contact PF Assist. For small new works requests, call SAM.


This problem type includes:

  • Broken glass doors and windows
  • Blinds
  • Curtains
  • Carpets (non-serviceable)
  • Ceilings, including stained ceiling tiles
  • Doors
  • Door closers
  • Dead animal
  • Hand towel dispensers faults
  • Fly screens
  • Hand rails attachment
  • Holes in walls
  • Lecture theatre broken blackboards, projection screens, fixtures and fittings
  • Partitions
  • Shade sails
  • Shelving
  • Shower curtain faults
  • Soap dispenser faults
  • Toilet roll holder faults
  • Windows, including broken glass, window leaks and stuck windows.


This problem type does not include:

Information required

When logging a service request, please provide the following information:

Broken glass doors and windows:

  • Is the area secure?
  • Is it cracked or shattered?
  • Is it dangerous or pose a safety concern?
  • Can it be locked at night for security reasons?
  • Is there glass on the floor?
  • Is it internal or external? Provide specific location information (i.e. include the room number and mark on a floor plan).


  • Are they internal or external?


  • Is it securable?
  • Include a detailed description.

Lecture theatre broken blackboards, projection screens, fixtures and fittings:

  • When is the room available (time and date)?

Questions and feedback:

PF Assist
Property and Facilities

ARCHIBUS Technical Support