Here's what you can and can't submit under the 'Mechanical' problem type in ARCHIBUS.


This problem type includes:

  • Water fountains
  • Pumps
  • Welding, metal work and fabrication
  • Roller doors
  • Hoists and cranes
  • Vacuum pumps
  • Air compressors
  • Repair of external traffic bollards.

Information required

When logging a service request, please provide the following information:

For air compressors or vacuum pumps:

  • Air leaks: where is it leaking and what is leaking?
  • Is it dangerous/urgent?
  • Is there a back-up or standby unit?
  • Can you isolate the faulty unit and start a standby unit?

For pumps:

  • Is the pump motor running?
  • Is it leaking?
  • Is it dangerous?
  • Is there a back-up or standby unit?

ARCHIBUS Technical Support