Here's what you can and can't submit under the 'Locks and keys' problem type in ARCHIBUS.


This problem type includes repairs to:

  • Existing door locks
  • Door furniture, such as handles or mechanisms
  • Keys.


This problem type does not include:

Information required

When logging a service request, please provide the following information:

  • Is the barrel spinning?
  • Is the latch stuck?
  • Is the key difficult to turn?
  • Is the strike plate damaged?

ARCHIBUS Technical Support