CCTV (ServiceFM problem type)
Here's what you can and can't submit under the 'CCTV' problem type in ARCHIBUS.
Includes
This problem type includes CCTV system faults such as:
- Image clarity
- Camera positioning
- Damage.
Excludes
This problem type does not include:
- CCTV installations or removals. Select CCTV user funded.
- Applications for staff access to CCTV or other security systems. Select Security system custodian applications.
Information required
When logging a service request, please provide the following information:
What is happening with the camera:
- Is the camera spinning?
- Is it zoomed in at an odd position?
- Is the dome cover damaged or off?
What is happening with the CCTV control keyboard:
- Is the joystick stuck?
- Is the keyboard beeping?
- Are there any error messages?
What is happening with the software:
- Are there error messages when you try to connect?
What is happening with the recording unit or switch equipment:
- Is the recording unit beeping?
- Is there a frame fault alarm on the CCTV switch?