Intruder alarms/duress (ServiceFM problem type)

Here's what you can and can't submit under the 'Intruder alarms/duress' problem type in ARCHIBUS.

Includes

This problem type includes:

Faults with intruder alarms:

• Code pad issues
• System not reporting
• Duress alarms.

Audit trails

Database reporting

Updating alarm contacts

Excludes

This problem type does not include:

• Requests for UQ staff to access intruder alarm systems. Select Security system custodian applications.
• Updating alarm contacts. Select Security system custodian applications.
• PIN requests or changes to zones/areas of existing intruder alarm systems. Select Intruder alarms/duress user funded.
• Any user-funded intruder alarm systems (i.e new installations). Select Intruder alarms/duress user funded.

Information required

When logging a service request, please provide the following information:

What is happening on the code pad:

• Are any error messages displaying?
• Is it beeping? Are buttons faulty?
• Is it accepting codes?

Is it locking or unlocking the door?

Is the motion detector damaged?

Has the duress or break-glass button been activated?

Is there a fault with the computer tamper alarm?