Here's what you can and can't submit under the 'Access control' problem type in ARCHIBUS.


This problem type includes:

Faults with access cards or control:

  • Electronic card/door readers
  • Electronic cards.

LED light not responding (red / green)

Door not secure – security issue

Reader affecting an auto-door

Access control system issues


This problem type does not include:

Information required

When logging a service request, please provide the following information:

Is it a problem with the card?

What is happening with the card reader:

  • What colour does the light turn after swiping?
  • Is there a light at all?
  • Is there a clicking sound in the lock after a card swipe?

What is happening to the door:

  • Is it locking when it shouldn't be, or vice versa?
  • Is there a break glass button nearby and, if so, has it been activated?

What is happening to the automatic door:

  • Is it wide open?
  • Is it not opening?
  • Does it seem like a mechanical problem (e.g. stuck or jammed halfway)?
  • Is there a key override switch? If so, what position is it in?
  • Is the push-to-exit button working?
  • Is the break-glass button working?

What is happening with the SiPass client software (e.g. is there an error message when logging on, etc.)?

Time scheduling changes or faults:

  • What is the reader and room number of the door?

ARCHIBUS Technical Support