CCTV (ServiceFM problem type)

Here's what you can and can't submit under the 'CCTV' problem type in ARCHIBUS.

Includes

This problem type includes CCTV system faults such as:

• Image clarity
• Camera positioning
• Damage.

Excludes

This problem type does not include:

• CCTV installations or removals. Select CCTV user funded.
• Applications for staff access to CCTV or other security systems. Select Security system custodian applications.

Information required

When logging a service request, please provide the following information:

What is happening with the camera:

• Is the camera spinning?
• Is it zoomed in at an odd position?
• Is the dome cover damaged or off?

What is happening with the CCTV control keyboard:

• Is the joystick stuck?
• Is the keyboard beeping?
• Are there any error messages?

What is happening with the software:

• Are there error messages when you try to connect?

What is happening with the recording unit or switch equipment:

• Is the recording unit beeping?
• Is there a frame fault alarm on the CCTV switch?