UQ telephone extension outages to allow upgrades

26 August 2020

UQ telephony services are being updated to use newer technologies. This upgrade will enable UQ to provide better integration and services in the future. The changes will take place from 3 September – 1 October on Thursday nights from 8–9pm.

Inbound calls from outside of UQ to your UQ extension will be temporarily unavailable for 15 minutes while our service provider migrates to newer technologies. Outbound and internal phone calls will continue to work as normal.

Different extensions will be migrated on different dates. View the timetable below to see which evening your extension will be impacted.

Most people won’t notice any change. If you have forwarded your extension to an external number and have enabled caller ID, when an external number calls you, you will see that person’s number instead of your own extension number. 

If you have any questions please contact IT support.

Migration date Extension number ranges impacted
Thursday 3 September 2020 (07) 344 30000 – (07) 344 36899
(07) 344 38200 – (07) 344 38999
(07) 338 11000 – (07) 338 13999
Thursday 10 September 2020 (07) 334 62000 – (07) 334 62999
Thursday 17 September 2020 (07) 334 60000 – (07) 334 61499
(07) 334 61600 – (07) 334 61999
(07) 334 63000 – (07) 334 63699
(07) 334 63800 – (07) 334 64599
(07) 334 66200 – (07) 334 68899
(07) 334 69000 – (07) 334 69999
Thursday 24 September 2020 (07) 304 62000 – (07) 304 62099
(07) 370 32200 – (07) 370 32599
(07) 381 11000 – (07) 381 11000
Thursday 1 October 2020 (07) 336 50300 – (07) 336 50399
(07) 336 51000 – (07) 336 54999
(07) 336 56000 – (07) 336 57599
(07) 336 57900 – (07) 336 57999
(07) 336 58200 – (07) 336 58399
(07) 336 58500 – (07) 336 58599
(07) 336 58800 – (07) 336 58899
(07) 336 59000 – (07) 336 59199
(07) 336 59700 – (07) 336 59799
(07) 463 39700 – (07) 463 39799

 

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