User-funded requests
Before you submit a service request, determine if you are making a standard request or a user-funded request.
Standard service requests involve the repair, replacement or upkeep of existing university assets.
User-funded requests involve:
- upgrades, modifications or additions to existing university assets
- maintenance of departmental equipment
- replacement of existing assets for cosmetic purposes.
User-funded requests may include:
- mounting pinboards and whiteboards
- powerpoint installations
- degassing refrigerators and freezers
- new carpet or blind installations for cosmetic purposes
- erecting banners for events
- new air conditioning unit installation.
If your works request is classed as a small maintenance job, the job may be free of charge through the Call SAM service.
Process and costs
The first step is to submit a request with PF Assist. Log in to ARCHIBUS and click 'Create Service Request' under 'ServiceFM Service Request'.
Consult the list of ServiceFM problem types before you submit a request.
Standard service requests
- Standard service requests are funded by P&F.
- Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
- When the work is completed, the work order is closed and you will receive an emailed notification.
- You have 7 days to provide feedback to P&F about the work.
User-funded requests
- User-funded requests are paid for by the person making the request.
- You must supply a chart of accounts to authorise expenditure.
- Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
- The scope of work is agreed and quotes are obtained in line with Queensland Procurement Policy.
- You have 30 days to accept or reject the quotation. Work will commence when you accept a quote.
- When work is complete, the work order is closed and you will receive an email notification.
- You have 7 days to provide feedback to P&F about the work.
- P&F pays the contractor's invoice directly from the requestor's authorised account details
- P&F administers user-funded requests at no cost. Only the actual labour is charged.