Telstra mobile voice network outage

Reduced service delivery during period
There is currently an outage being experienced across the Telstra mobile network thats effecting voice calls.

Users of this service may experience difficulties making new calls at this time.

Telstra technicians are working on a resolution.
For more details please visit: https://www.telstra.com.au/outages
Service affected: Telstra Mobile

Start: 19 Mar 2024, 2:09 PM
End: Unknown
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Intermittent Performance Issues

Reduced service delivery during period
The Casual Academic Hire & Payment system is experiencing intermittent performance issues.

ITS staff are investigating.
Service affected: CAHP - Casual Academic Hire & Payment

Start: 11 Mar 2024, 3:30 PM
End: Unknown
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Careerhub - resizing of application servers

Resolved
Due to application performance issues caused by increased Semester 1 student activity, the Careerhub application servers will be appropriately resized by the vendor, Symplicity.
Resolution: 18 Mar 2024, 9:00 PM
Application platform resizing successful.
Service affected: CareerHub

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 9:00 PM
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UQ Extend Atlas MongoDB Database Upgrade

Resolved
The Atlas MongoDB database used by the UQ Extend platform will be upgraded from its current version of 4.4 to 5.0. The vendor has advised that there will be a 5 to 15 minute outage to UQ Extend during this upgrade.
Resolution: 18 Mar 2024, 8:30 PM
Automatic resolution.
Service affected: UQ Extend

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 8:30 PM
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Jamf Pro Partial Outage

Resolved
There is currently an issue affecting UQs Jamf Pro service resulting in Mac and iOS being unable to install applications from Self Service.

The vendor is working on a resolution.
Resolution: 15 Mar 2024, 1:37 PM
Jamf has rectified this issue and was caused by an APNS problem.
Service affected: JAMF Cloud

Start: 14 Mar 2024, 12:00 PM
End: 15 Mar 2024, 1:37 PM
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Aurion and MyAurion unvailable

Resolved
Aurion and MyAurion will be unavailable in preparation for the pay run
Resolution: 14 Mar 2024, 8:26 AM
Service affected: Aurion

Start: 14 Mar 2024, 8:20 AM
End: 14 Mar 2024, 8:26 AM
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Upgrade of Confluence to version 7.19.19 (CVE-2023-2976)

Resolved
As per Confluence Security Advisory - CVE-2023-2976 an update needs to be applied to patch this vulnerability.
Resolution: 13 Mar 2024, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 13 Mar 2024, 6:00 PM
End: 13 Mar 2024, 7:00 PM
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Fix on Express billing Batch invoice status change process error

Resolved
Express billing Batch invoice status change process error
Resolution: 11 Mar 2024, 4:30 PM
Automatic resolution.
Service affected: UniFi

Start: 11 Mar 2024, 4:00 PM
End: 11 Mar 2024, 4:30 PM
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Si-Net operating at reduced capacity

Resolved
Si-Net is currently operating at reduced capacity and intermittent issues maybe encountered when logging in.
Resolution: 11 Mar 2024, 12:03 PM
Resolution: 11 Mar 2024, 11:24 AM
The issues with Si-Net have now been sorted and it is now operating at full capacity
Service affected: SI-net

Start: 11 Mar 2024, 10:15 AM
End: 11 Mar 2024, 12:03 PM
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Emergency Downgrade of APIC and Gen 2 Leaf switches in Prentice DC

Resolved
Due to failed CR13641 the Prentice ACI Fabric now in a mixed non-supported mode, we need to reverse the change and rollback the 3 APICs and 8 Gen 2 Leaf swicthes to Version 4.2(7s).

Network Leaf switches will need to have vlan311 restored to the config for F5 Load balancers. If this is not updated by the fabric after a downgrade, a reload for each network leaf switch is to be done, in a non-disruptive process.
Resolution: 10 Mar 2024, 3:30 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 10 Mar 2024, 10:30 AM
End: 10 Mar 2024, 3:30 PM
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Outage to UQ Services

Resolved
Outage to all services dependant on F5 load balancers has occurred.

Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved.
Resolution: 9 Mar 2024, 6:00 PM
Failover to F5 at CCR DC completed by 6PM Sat. Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state.
Service affected: NGDC Serverfarm Load Balancer

Start: 9 Mar 2024, 3:45 PM
End: 9 Mar 2024, 6:00 PM
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APIC Upgrade and Leaf Switch Upgrade/Replacement in the Prentice Next Gen DC

Resolved
This is again a multi-stage change over 2 days.

a) APIC Software Upgrade will start on 06:00 AM on Sat 9th March and expected to be completed by 11:00 AM

b) Gen2 Leaf switch upgrade will commence on 11AM on Sat 9th March. These will be done in two groups of leaf switches, which may likely take 4 hours.

c) Four (4) Leaf Switches are to be replaced 1 by one. No Outages are expected if the servers are dual connected.

Timelines:
This is a two-day activity. Will target to achieve switch replacement for two racks in each day and if time permits, it will be three rack. Starting at 06:00 AM on 9th March and finishing on 06:00 PM and then agai...n starting on 10th march at 06:00 AM and continue.


Read more
Resolution: 10 Mar 2024, 8:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 9 Mar 2024, 6:00 AM
End: 10 Mar 2024, 8:00 PM
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PasswordState Emergency Upgrade to Build 9858

Resolved
PasswordState will undergo an emergency upgrade to Build 9858 to address a CVE-Pending which is yet to be published formally by Mitre.org.
Resolution: 8 Mar 2024, 7:00 PM
CR#13753 completed
Service affected: Passwordstate

Start: 8 Mar 2024, 6:00 PM
End: 8 Mar 2024, 7:00 PM
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Failed email delivery for Learn.uq.edu.au users

Resolved
A current issue is impacting both staff and students ability to send email from within Learn.uq.edu.au.

The root cause appears to be related to an expired SSL/TLS certificate on smtp.uq.edu.au.

ITS apologises for any inconveniences.
Update: 7 Mar 2024, 7:27 PM
The expired SSL/TLS certificate for smtp.uq.edu.au has now been updated. Learn.uq.edu.au users are now able to send email successfully.
Service affected: Blackboard Learn

Start: 7 Mar 2024, 3:00 PM
End: 7 Mar 2024, 7:27 PM
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Upgrade NGDC server farm firewalls at PRN

Resolved
Upgrade NGDC server farm firewalls at PRN
Resolution: 7 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 6 Mar 2024, 9:00 PM
End: 7 Mar 2024, 1:00 AM
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Upgrade NGDC server farm firewalls at CCR

Resolved
Upgrade NGDC server farm firewalls at CCR
Resolution: 6 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 5 Mar 2024, 9:00 PM
End: 6 Mar 2024, 1:00 AM
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Upgrade of Jira to version 9.4.15

Resolved
An upgrade of ITS on-premise version of Jira to version 9.4.15 will be conducted. This will provide a number of security and functionality improvements. Version 9.4.15 has been chosen as the upgrade target, as it is a modern LTS (long term support) Data Center version.
Resolution: 3 Mar 2024, 3:30 PM
Work has been completed successfully. Jira is now accessible again.
Service affected: ITS Jira

Start: 3 Mar 2024, 9:00 AM
End: 3 Mar 2024, 3:30 PM
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PRNDC ACI - CIMC-APIC And Gen2 Leafs Firmware Upgrade

Resolved
This is the first Stage of the PRNDC ACI Upgrade:

This includes software update of CIMC and three APIC controllers, followed by software update of Eight Gen2 leaf switches.

Timelines:

a) CIMC Firmware Upgrade, will start at 8:00 AM on 2nd March, which is likely to continue for 6 hours to complete for all the apic nodes.

b) APIC Software Upgrade will start on 08:00 AM on 3rd March and expected to be completed by 3:00 PM

c) Gen2 Leaf switch upgrade will commence on 4:00 PM on 3rd march. These will be done in two groups of leaf switches, which may likely take 4 hours.

Resolution: 3 Mar 2024, 8:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 2 Mar 2024, 8:00 AM
End: 3 Mar 2024, 8:00 PM
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Issue with Connecting to Citrix - SSL error

Resolved
There is currently an issue with connecting to Citrix. The issue seems to related to the SSL certificate. It was renewed last night as it was to expire today.

If users have access to Digital Workspace, Aurion users will be moving to this at the end of the month. They can used that as a work around / start using sooner.
Resolution: 1 Mar 2024, 10:56 AM
The issue was related to the intermediate SSL certificate. This has now been fixed. Users should just need to logged back into their browser and Citrix workspace agent (after shut down and restart those applications).
Service affected: UQAPS Citrix

Start: 1 Mar 2024, 10:07 AM
End: 1 Mar 2024, 10:56 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 29 Feb 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 29 Feb 2024, 7:00 AM
End: 29 Feb 2024, 7:30 AM
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UniFi PeopleTools 8.60 and PUM 48 Upgrade

Resolved
Upgrade UniFi PeopleTools 8.59 to 8.60 and PUM 37 to PUM 48. This application upgrade will be from existing version 8.59 to 8.60 and PUM 37 to PUM 48
Resolution: 26 Feb 2024, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 23 Feb 2024, 5:00 PM
End: 26 Feb 2024, 8:00 AM
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Student Headshots Unavailable

Resolved
The Students Headshots service is currently experiencing an unplanned outage. Course Coordinators and Lecturers will not be able to access this information from within the My.UQ Portal at this time.

ITS is working to identify the cause of the issue.
Resolution: 26 Feb 2024, 1:20 PM
Changed Lambda home directory to a writeable path, allowing the AWS RIC (Runtime Interface Component) to successfully launch.
Service affected: my.UQ Student Headshots

Start: 22 Feb 2024, 4:21 PM
End: 26 Feb 2024, 1:20 PM
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Emergency update for Learn.UQ (Blackboard) integrations

Resolved
Some Learn.UQ (Blackboard) integrations may be unavailable on Learn.UQ (Blackboard) due to an emergency update by the vendor. This disruption is worldwide, affecting all institutions using Blackboard.

Login access to Learn.UQ (Blackboard) will be normal during this period for staff/students but content relying on third parties may be temporarily unavailable during the service disruption.
Resolution: 20 Feb 2024, 4:00 PM
This planned maintenance work has been cancelled by the vendor. It will be rescheduled for a date yet to be determined.
Service affected: Blackboard Learn

Start: 20 Feb 2024, 4:30 PM
End: 20 Feb 2024, 4:00 PM
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Network upgrade - LP Foxtail TR 209

Resolved
This network upgrade and outage will affect levels 0, 1 and 2. For further information, please call the Project Manager, Keryn Masters on 0458 585 405
Resolution: 11 Feb 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 11 Feb 2024, 10:00 AM
End: 11 Feb 2024, 10:00 PM
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Workday Not Available During Maintenance

Resolved
Workday Not Available During Maintenance
Resolution: 9 Feb 2024, 7:00 AM
Automatic resolution.
Service affected: Workday - Human Capital Management System

Start: 8 Feb 2024, 5:00 PM
End: 9 Feb 2024, 7:00 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 8 Feb 2024, 6:00 AM
Automatic resolution.
Service affected: SI-net

Start: 8 Feb 2024, 5:30 AM
End: 8 Feb 2024, 6:00 AM
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Microsoft Configuration Manager Undergoing Maintenance

Resolved
Microsoft Configuration Manager will be unavailable on Wednesday, 7th February from 8:00pm until 11:00pm for routine maintenance.

This affects IT teams and self-service software installations for end-users.
Resolution: 7 Feb 2024, 11:00 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 7 Feb 2024, 8:00 PM
End: 7 Feb 2024, 11:00 PM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Tuesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 6 Feb 2024, 11:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 6 Feb 2024, 9:00 PM
End: 6 Feb 2024, 11:00 PM
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Configuration Manager Unavailable

Resolved
Microsoft Configuration Manager is currently unavailable due to a known fault.

This affects management consoles, and software deployments.

ITS engineers are working to resolve the service.
Resolution: 6 Feb 2024, 1:58 PM
Transaction Log Database had become large. Required manual purge.
Service affected: System Center Configuration Manager

Start: 6 Feb 2024, 12:08 PM
End: 6 Feb 2024, 1:58 PM
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Jamf Cloud Unavailable

Resolved
Jamf Cloud is currently unavailable due to a known fault. This affects the MacOS management system and Self Service for Mac.

A Service request has been lodged with the vendor.
Resolution: 5 Feb 2024, 12:21 PM
Service has been restored by the vendor.
Service affected: JAMF Cloud

Start: 5 Feb 2024, 10:28 AM
End: 5 Feb 2024, 12:21 PM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

Resolution: 3 Feb 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 3 Feb 2024, 5:30 AM
End: 3 Feb 2024, 10:00 PM
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UniFi intermittent availability

Resolved
There are reports of UniFi being unavailable for some users. Other users can access without issue. This is currently under investigation.
Resolution: 1 Feb 2024, 11:27 AM
Issue resolved, ongoing investigation into root cause underway.
Service affected: UniFi

Start: 1 Feb 2024, 11:22 AM
End: 1 Feb 2024, 11:27 AM
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BioRender Licence Portal issue

Resolved
The Biorender licence portal is currently experiencing issues, and this is affecting all Premium licences. As a result, all Premium users are currently showing up as Free, and do not have access to the Premium entitlements. ITS is investigating and working with the vendor to resolve.
Resolution: 2 Feb 2024, 8:30 AM
Licensing portal is now working again and all Premium users have had their licences reinstated.
Service affected: BioRender

Start: 1 Feb 2024, 10:00 AM
End: 2 Feb 2024, 8:30 AM
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UQ Book It Login Loop

Resolved
Logging in to UQ Book It results in a loop back to the login page. Issue has been reported to the product vendor for investigation and resolution.
Resolution: 29 Jan 2024, 8:30 PM
Service affected: UQ Bookit

Start: 29 Jan 2024, 7:00 AM
End: 29 Jan 2024, 8:30 PM
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upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1

Resolved
upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1
with latest hot fix Hotfix-BIGIP-17.1.1.0.2.6-ENG for GMT, Base (addresses Critical CVEs)

HotFix 17.1.1.0.138.6-ENG.iso for LTM (with above hot fixes as well as to patch critical bug we encountered ID1353021 https://cdn.f5.com/product/bugtracker/ID1353021.html)
Resolution: 27 Jan 2024, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 27 Jan 2024, 7:00 AM
End: 27 Jan 2024, 5:00 PM
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Renewal of SSO certificate for the Convene application

Resolved
The Convene application will be unavailble for approximately 30 minutes whilst the vendor renews the SSO certificate.
Resolution: 25 Jan 2024, 6:30 PM
Automatic resolution.
Service affected: Convene

Start: 25 Jan 2024, 6:00 PM
End: 25 Jan 2024, 6:30 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 25 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 25 Jan 2024, 7:00 AM
End: 25 Jan 2024, 7:30 AM
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Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.01800

Resolved
Apply vCenter Server Appliance 7.0 Update 3 v7.0.3.01800 update to the vCenter server (With embedded PSC) for the following sites:

VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)
itsosfpvc.inf.dc.uq.edu.au (Infrastructure)

itsresvc.research.dc.uq.edu.au


Resolution: 23 Jan 2024, 10:30 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 23 Jan 2024, 7:30 AM
End: 23 Jan 2024, 10:30 AM
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Update Certificate for SSID UQ

Resolved
The certificate presented to users on connecting to wireless network UQ will be replaced. Users will be asked to trust a the new certificate upon their next connection to the UQ SSID.
Resolution: 23 Jan 2024, 8:00 AM
Service affected: RADIUS

Start: 23 Jan 2024, 6:00 AM
End: 23 Jan 2024, 8:00 AM
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Gatton Building Networks impacted - 8113,8112,8136,8134

Resolved
Due to power loss from Storms, a number of network switches have not recovered since power was restored in buildings 8113,8112,8136,8134

This is being attended to by ITS Network and ITS DSS Staff onsite.
Resolution: 19 Jan 2024, 1:00 PM
Console access required on each switch to bring back on line
Service affected: Networks

Start: 19 Jan 2024, 9:17 AM
End: 19 Jan 2024, 1:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 18 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 18 Jan 2024, 7:00 AM
End: 18 Jan 2024, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 18 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 18 Jan 2024, 7:00 AM
End: 18 Jan 2024, 7:30 AM
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Upgrade of Confluence to version 7.19.18 (CVE-2023-22527)

Resolved
As per Confluence Security Advisory - CVE-2023-22527 an update needs to be applied to patch this critical vulnerability.
Resolution: 17 Jan 2024, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 17 Jan 2024, 5:00 PM
End: 17 Jan 2024, 6:00 PM
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QAAFI Toxicology, Coopers Plain - Network Outage

Resolved
There is a carrier servcie fault on UQs Network link to the QAAFI at CSIRO Coopers Plains -
Block 10, Health and Food Sciences Precinct
39 Kessels Road, Coopers Plains QLD 4108

ITS is waiting for an update from the carrier.
Resolution: 15 Jan 2024, 1:00 PM
Fault with firbe splicing error on QRail network
Service affected: Networks

Start: 15 Jan 2024, 8:00 AM
End: 15 Jan 2024, 1:00 PM
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Migration of AAF test federation identity provider to Rapid IdP service

Resolved
UQs identity provider for the Australian Access Federation (AAF) Test Federation, available at

https://idp2.uq.edu.au/

will be cut over to a new, cloud-based service provided by the AAF. No interruption to service is expected.
Resolution: 8 Jan 2024, 3:00 PM
Automatic resolution.
Service affected: Australian Access Federation Identity Providers

Start: 8 Jan 2024, 2:00 PM
End: 8 Jan 2024, 3:00 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

There will be no high availability between magpie-cluster and plover-cluster for Production databases.

Impacted replication tasks will be paused for the duration of the outage.

The following development databases will be unavailable for the duration of the outage - there will also be no refreshes of PSUP/Enquiry databases:

Archibus Development
===============
PFABPSUP
PFABLRN0
PFABPREP

ADS Development
============
SSOLADV
ECPSHCM

Aurion Development
=============
AU...RACPT
AURENQ
AURPREP
AURSTAT

EntSS Development
=============
FS92PROJ
FS92PSUP
FS92REPT
FS92SBOX
FS92TRNW
FS92TSTA
SA92DEST
SA92PREP
SA92PRJA
SA92PRJB
SA92PRJC
SA92PRJD
SA92PRJE
SA92PRJG
SA92PSUP
SA92SRCE
SA92TECT
SA92TRNW

Data Hub Development
===============
HUBT
SYNCT
SPOKET


Read more
Resolution: 6 Jan 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 6 Jan 2024, 5:30 AM
End: 6 Jan 2024, 10:00 PM
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Cloud storage offline

Resolved
cloud put into maintenance mode to diagnose storage latency
Resolution: 2 Jan 2024, 2:27 PM
restarted nfs
Service affected: UQRDM Cloud

Start: 2 Jan 2024, 2:24 PM
End: 2 Jan 2024, 2:27 PM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Thursday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 21 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 21 Dec 2023, 9:00 PM
End: 21 Dec 2023, 10:00 PM
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Restrict Confluence & Jira access to only UQ Networks (including VPN)

Resolved
Due to the sensitive nature of UQ data hosted within these services, this change aligns with security best practices, helping protect them from remote exploitation and other network related compromises.

Access to Confluence & Jira will be restricted to UQ IP addresses (including VPN).
Resolution: 21 Dec 2023, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Dec 2023, 6:00 PM
End: 21 Dec 2023, 6:30 PM
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Authentication services impacted

Resolved
Auth services for accessing UQ websites were impacted briefly. This resulted in delays/inability to authenticate new sessions.

Failed over the F5 load balancer at Prentice to resolve issue.
Resolution: 21 Dec 2023, 9:46 AM
Automatic resolution.
Service affected: UQ Authenticate

Start: 21 Dec 2023, 9:35 AM
End: 21 Dec 2023, 9:46 AM
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RxWorks Update

Resolved
RxWorks will be updated to the latest version.
Resolution: 21 Dec 2023, 7:00 AM
Automatic resolution.
Service affected: RxWorks - Gatton Campus

Start: 21 Dec 2023, 5:00 AM
End: 21 Dec 2023, 7:00 AM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Wednesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 20 Dec 2023, 11:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 20 Dec 2023, 9:00 PM
End: 20 Dec 2023, 11:00 PM
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Jira AWS EC2 AMI Upgrade

Resolved
An upgrade to the underlying EC2 AMI for Jira Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 17 Dec 2023, 2:00 PM
Work has successfully completed. Jira is now accessible again.
Service affected: ITS Jira

Start: 17 Dec 2023, 10:00 AM
End: 17 Dec 2023, 2:00 PM
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Agg Project - Gatton group 11

Resolved
Multiple buildings will be without network service today during an upgrade. Please avoid the area. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 17 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 17 Dec 2023, 10:00 AM
End: 17 Dec 2023, 10:00 PM
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Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)

Resolved
Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)
Resolution: 16 Dec 2023, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 16 Dec 2023, 6:00 AM
End: 16 Dec 2023, 5:00 PM
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UQ Users unable to authentication to the AAF

Resolved
UQ Users are currently able to authentication to the Australian Access Federation, including My eQuals.
Resolution: 15 Dec 2023, 3:20 PM
Services have been restored
Service affected: Australian Access Federation Identity Providers

Start: 15 Dec 2023, 3:03 PM
End: 15 Dec 2023, 3:20 PM
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Network outage - Prentice level 5

Resolved
Hi, full network outage on Prentice level 5, restoration in progress.
Resolution: 15 Dec 2023, 10:30 AM
Switch updated.
Resolution: 15 Dec 2023, 10:30 AM
Automatic resolution.
Service affected: Building Networks

Start: 15 Dec 2023, 10:10 AM
End: 15 Dec 2023, 10:30 AM
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Prentice building network issues

Resolved
Some devices on Prentice level 4 and 2 are not connecting to the network. Switch updates for level 4 in progress. Please continue to report issues to the Service Desk.
Resolution: 14 Dec 2023, 12:46 PM
Switches updated to eliminate bugs.
Update: 14 Dec 2023, 12:46 PM
All services restored, incident closed.
Update: 14 Dec 2023, 10:56 AM
Service on switch 220A-as01 now restored.
Update: 14 Dec 2023, 10:42 AM
Devices on switch 220A-as01 have lost wired and wireless connectivity, rectification in progress.
Update: 14 Dec 2023, 10:32 AM
Service restored to levels 4 and 2. Final checks in progress to confirm no outstanding issues before resolving this incident.
Update: 14 Dec 2023, 10:13 AM
Level 2 switch update in progress.
Update: 14 Dec 2023, 9:52 AM
Level 4 service restored, level 2 Student Central partially restored, rectification for remaining level 2 in progress.
Update: 14 Dec 2023, 9:37 AM
Level 2 Student Central wired and wireless partially restored. Level 4 switch updates in progress.
Update: 14 Dec 2023, 9:17 AM
Some devices on level 4 and 2 not connecting to the network. Switch update on level 4 in progress. Please continue to report issues to the Service Desk.
Service affected: Building Networks

Start: 14 Dec 2023, 8:41 AM
End: 14 Dec 2023, 12:46 PM
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Workday Unavailable During Maintenance

Resolved
Access to Workday will be disabled during the End of Year Maintenance
Resolution: 14 Dec 2023, 3:00 AM
Automatic resolution.
Service affected: Workday - Human Capital Management System

Start: 13 Dec 2023, 5:00 PM
End: 14 Dec 2023, 3:00 AM
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Xetta Upgrade V1.3 Go-LIVE

Resolved
SaaS software Xetta will be upgraded to version 1.3 to utilize the new features and bug fixes.


Resolution: 13 Dec 2023, 3:00 PM
Automatic resolution.
Service affected: Xetta

Start: 13 Dec 2023, 7:30 AM
End: 13 Dec 2023, 3:00 PM
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Confluence AWS EC2 AMI Upgrade

Resolved
An upgrade to the underlying EC2 AMI for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 10 Dec 2023, 5:00 PM
Work has been completed successfully. Confluence is now accessible again.
Service affected: ITS Confluence

Start: 10 Dec 2023, 9:00 AM
End: 10 Dec 2023, 5:00 PM
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Upgrade of Jira to version 8.20.29 (CVE-2022-1471)

Resolved
As per Jira Security Advisory - CVE-2022-1471, a security update urgently needs to be applied to patch this critical vulnerability.
Resolution: 8 Dec 2023, 7:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 8 Dec 2023, 6:00 PM
End: 8 Dec 2023, 7:30 PM
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OLA production database - RDS instance and os upgrade

Resolved
Upscale the OLA production database from db.m5.large to db.m6i.xlarge and apply pending OS maintenance
Resolution: 7 Dec 2023, 9:02 PM
Automatic resolution.
Service affected: AWS DB Hosting

Start: 7 Dec 2023, 9:00 PM
End: 7 Dec 2023, 9:02 PM
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UQ Extend - Production Deployment Updates

Resolved
To faciliate updates to vendor managed platform monitoring and application integrations, the UQ Extend support vendor (Crystal Delta) will be applying required configuration changes and updates to the UQ Extend production environment. Downtime of up to 30 minutes is anticipated.
Resolution: 8 Dec 2023, 12:00 AM
Automatic resolution.
Service affected: UQ Extend

Start: 7 Dec 2023, 6:00 PM
End: 8 Dec 2023, 12:00 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changes to Production for SI-net applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the chan...ges into Production.

This service view will be marked to complete as soon as the migration completes.

Read more
Resolution: 7 Dec 2023, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 7 Dec 2023, 7:00 AM
End: 7 Dec 2023, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changes to Production for UniFi applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the chang...es into Production.

This service view will be marked to complete as soon as the migration completes.

Read more
Resolution: 7 Dec 2023, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 7 Dec 2023, 7:00 AM
End: 7 Dec 2023, 7:30 AM
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Upgrade of Confluence to version 7.19.17 (CVE-2023-22522)

Resolved
As per Confluence Security Advisory - CVE-2023-22522 an update needs to be applied to patch this critical vulnerability.
Resolution: 6 Dec 2023, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 6 Dec 2023, 6:00 PM
End: 6 Dec 2023, 7:00 PM
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QBI - DHCP issues

Resolved
Issues impacting DHCP services in the building for certain portions of the network.

Building management systems are not impacted.
Resolution: 6 Dec 2023, 10:55 AM
DHCP issues have been resolved the staff network
Service affected: Building Networks

Start: 6 Dec 2023, 9:12 AM
End: 6 Dec 2023, 10:55 AM
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Pinjarra Hills Energex Outage

Resolved
Energex reports:
Customers affected 392
Next update 4:30pm 05 Dec 2023
Cause is Under Investigation
Resolution: 5 Dec 2023, 3:18 PM
Energex power restored
Update: 5 Dec 2023, 3:18 PM
Power restored
Service affected: Building Networks

Start: 5 Dec 2023, 2:53 PM
End: 5 Dec 2023, 3:18 PM
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Jamf Cloud Unavailable

Resolved
Jamf Cloud is unavailable this affecting management system and Self Service. Service request has been lodged with the vendor.
Resolution: 4 Dec 2023, 3:52 PM
Jamf have implemented a fix and the service is functioning.
Service affected: JAMF Cloud

Start: 4 Dec 2023, 12:36 PM
End: 4 Dec 2023, 3:52 PM
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Agg Project - Gatton Vet Clinic Access Switch Upgrade

Resolved
Limited services available during this upgrade. For further information, please call the Project Manager on 0458 585 405 for more information.
Resolution: 3 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 3 Dec 2023, 10:00 AM
End: 3 Dec 2023, 10:00 PM
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Faculty FileMaker server SSL certificate update

Resolved
An expiring SSL certificate will be replaced on the faculty FileMaker database servers.
Resolution: 30 Nov 2023, 6:10 PM
Automatic resolution.
Service affected: Faculty Filemaker 02

Start: 30 Nov 2023, 6:05 PM
End: 30 Nov 2023, 6:10 PM
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Faculty FileMaker server SSL certificate update

Resolved
An expiring SSL certificate will be replaced on the faculty FileMaker database servers.
Resolution: 30 Nov 2023, 6:05 PM
Automatic resolution.
Service affected: Faculty Filemaker 01

Start: 30 Nov 2023, 6:00 PM
End: 30 Nov 2023, 6:05 PM
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Intermittent Issues Accessing SI-net

Resolved
Users may experience intermittent issues logging into SI-net.
Resolution: 29 Nov 2023, 10:15 AM
Services restarted at 9.48 AM. A health check of SI-net, showed a full return to normal operation by 10.15 AM
Resolution: 29 Nov 2023, 10:15 AM
Loadbalancer restarted at 9.48 AM. Observed SI-net loadbalancer monitors return to healthy status by approx 10.15 AM
Service affected: SI-net

Start: 29 Nov 2023, 9:00 AM
End: 29 Nov 2023, 10:15 AM
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Heron Island - Network Link Down

Resolved
Aarnet is investigating a fault with the microwave servcei to Heron Is. Possible storm damage
Resolution: 8 Dec 2023, 3:46 PM
Outage has been resolved. Required Telstra contractors and Aarnet contractors to fix equipment danaged in the storm.
Service affected: Networks

Start: 28 Nov 2023, 3:30 PM
End: 8 Dec 2023, 3:46 PM
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Intermittent internet access affecting some staff

Resolved
There are reports of internet access issues from some staff in various buildings. This is nto affecting everyone, and Wireless is not impacted.

ITS are investigating.
Resolution: 27 Nov 2023, 3:22 PM
An Issue was found with a configuration change for firewalls. Now resolved
Service affected: Internet Services UQ

Start: 27 Nov 2023, 2:00 PM
End: 27 Nov 2023, 3:22 PM
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Gatton Buildings Outage - 8156,8157,8258,8255,8163,8105,8209

Resolved
Network Services are inpacted at multiple buildings at Gatton due to failure of building agg switches following a power outage this morning.

ITS staff travelling to site to rectify.
Resolution: 27 Nov 2023, 1:24 PM
Vet Gatton Clinic Agg recovered. Power works has several buildings offline... this is scheduled.
Service affected: Building Networks

Start: 27 Nov 2023, 6:00 AM
End: 27 Nov 2023, 1:24 PM
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Upgrade MySQL for Confluence RDS

Resolved
Need to upgrade underlying MySQL RDS version used by Confluence.
Confluence will be unavailable while the MySQL RDS is being upgraded.
Resolution: 26 Nov 2023, 12:30 PM
Service affected: ITS Confluence

Start: 26 Nov 2023, 10:00 AM
End: 26 Nov 2023, 12:30 PM
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Agg Project - Gatton group 10

Resolved
There will be no network services in STP and CRFU and limited network services in the vet clinic. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405
Resolution: 26 Nov 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 Nov 2023, 10:00 AM
End: 26 Nov 2023, 10:00 PM
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Add Storage

Resolved
Add new storage to array
Resolution: 25 Nov 2023, 1:00 PM
Automatic resolution.
Service affected: UQRDM Storage Service

Start: 25 Nov 2023, 9:00 AM
End: 25 Nov 2023, 1:00 PM
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Network upgrade - Prentice level 1/2

Resolved
This upgrade will affect the AV Team area and Student Central. During this outage there will be no network services. For further information, please call the Project Manager on 0458 585 405.
Resolution: 24 Nov 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 24 Nov 2023, 6:00 PM
End: 24 Nov 2023, 10:00 PM
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SSO for new Jira sessions was unavailable

Resolved
SSO for Jira was not available for new users sessions. Existing session appeared to not have been affected. The issue appears to be a result of the cloning of the development environment that was to be used for new feature testing.
Resolution: 24 Nov 2023, 7:00 PM
Service affected: ITS Jira

Start: 24 Nov 2023, 3:30 PM
End: 24 Nov 2023, 7:00 PM
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UQ RDM Service disruption

Resolved
RDM services are currently being impacted by a network equipment fault. ITS engineers are investigating
Resolution: 24 Nov 2023, 12:13 PM
RDM services are online
Service affected: UQRDM Storage Service

Start: 24 Nov 2023, 8:07 AM
End: 24 Nov 2023, 12:13 PM
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SI-net weekly maintenance

Resolved
SI-net weekly maintenance
Resolution: 23 Nov 2023, 7:45 AM
Automatic resolution.
Service affected: SI-net

Start: 23 Nov 2023, 7:30 AM
End: 23 Nov 2023, 7:45 AM
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Increase MySQL RDS Storage for Confluence

Resolved
RDS Storage for the ITS Confluence service needs to be increased.
Resolution: 22 Nov 2023, 7:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 22 Nov 2023, 6:00 PM
End: 22 Nov 2023, 7:30 PM
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Upgrade MySQL for Jira RDS

Resolved
Need to upgrade underlying MySQL RDS version used by Jira.
Jira will be unavailable while the MySQL RDS is being upgraded.
Resolution: 20 Nov 2023, 8:00 PM
Automatic resolution.
Service affected: ITS Jira

Start: 20 Nov 2023, 6:00 PM
End: 20 Nov 2023, 8:00 PM
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Degraded performance affecting database connections from cloud-conman

Resolved
Degraded performance affecting database connections that come from cloud-side into UQ Oracle databases.
Resolution: 20 Nov 2023, 3:38 PM
Automatic resolution.
Update: 20 Nov 2023, 3:22 PM
15:04 IS - Relocated of the load balanced address from CCR to PRN 15:04 Dropped connections seem to have cleared after that 15:15 Issue persists. Identified that AWS hosts were resolving to the incorrect IP address for cloud-cman.its.uq.edu.au
Update: 20 Nov 2023, 3:04 PM
Relocation of the load balanced address from CCR to PRN Dropped connections seem to have cleared after that
Service affected: Oracle Connection Manager

Start: 20 Nov 2023, 2:38 PM
End: 20 Nov 2023, 3:38 PM
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The student interface is experiencing technical issues

Resolved
The student interface of Electronic Course Profile System is experiencing technical issues.

ITS staff are investigating.
Resolution: 20 Nov 2023, 3:55 PM
The underlying database connection issues were resolved.
Service affected: Electronic Course Profile System - Student Interface

Start: 20 Nov 2023, 12:23 PM
End: 20 Nov 2023, 3:55 PM
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Connections through the load balancer dropping intermittently

Resolved
Connections through the load balancer dropping intermittently
Resolution: 20 Nov 2023, 6:20 PM
Issue fixed by manual failover. ITS engineers are still continuing investigating the root cause
Resolution: 20 Nov 2023, 6:20 PM
Service affected: NGDC Serverfarm Load Balancer

Start: 20 Nov 2023, 11:10 AM
End: 20 Nov 2023, 6:20 PM
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Shares offline

Resolved
RDM shares fro R: drive and cloud offline
investigation ongoing
Resolution: 18 Nov 2023, 8:25 PM
Filesystem back online, all shares now available again
Update: 17 Nov 2023, 10:31 AM
one filesystem down affecting 1000 projects windows shares for other back online nextcloud in maintenance till nfs resolves
Service affected: UQRDM Storage Service

Start: 17 Nov 2023, 10:12 AM
End: 18 Nov 2023, 8:25 PM
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Email notifications from Microsoft 365 services have been blocked in your tenant

Resolved
This morning we have received the following notification from Microsoft. We have raised a support case to find the cause and resolve the issues.

---------------------

User Impact: Emails that are generated by interacting with products within Microsoft 365 will not be sent to users.

More info: The affected email notifications may include but are not limited to the following examples:

- File sharing email notifications for OneDrive for Business, or Microsoft 365 apps

- Site sharing email notifications for SharePoint Online

- News post notifications within SharePoint Online

- Comments, mentions in Offic...e documents

Current status: Our monitoring has detected potential misuse of services in your tenant. Our automated systems have disabled email notifications that are generated through interaction with products in Microsoft 365.

Read more
Resolution: 20 Nov 2023, 3:43 PM
Microsoft support has advised that this notification was a false alarm.
Service affected: Exchange Mail and Calendaring

Start: 14 Nov 2023, 8:48 AM
End: 20 Nov 2023, 3:43 PM
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UQ Search is experiencing technical difficulties

Resolved
UQ Search is experiencing technical difficulties due to a third-party provider.

ITS staff are investigating.
Resolution: 9 Nov 2023, 10:25 PM
UQ Search has been fixed and is backing working. ITS has done some testing of Search through various Drupal sites, and it is working as expected.
Service affected: UQ Search

Start: 9 Nov 2023, 11:20 AM
End: 9 Nov 2023, 10:25 PM
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Emegency Script fix in SI-net to correct the Admin Fee Error

Resolved
A script needs to be run in SI-net Production to correct the Admin Fee issue that was incorrectly assigned to 1221 students account.
Resolution: 6 Nov 2023, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 6 Nov 2023, 5:00 PM
End: 6 Nov 2023, 5:30 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changes to Production for SI-net applications.

https://confluence.its.uq.edu.au/confluence/display/ESS/2023-11-01+Weekly+Production+Changes+-+Migration+Meeting

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Mig...rator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.

Read more
Resolution: 2 Nov 2023, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 2 Nov 2023, 7:00 AM
End: 2 Nov 2023, 7:30 AM
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Gatton Campus - Building Network Outages due to site power issues

Resolved
Multiple buildings at Gatton have no network services due to power outages at site from a blown transformer.

Being investigated.
Resolution: 27 Nov 2023, 1:24 PM
Resolved
Service affected: Networks

Start: 2 Nov 2023, 4:55 AM
End: 27 Nov 2023, 1:24 PM
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Blackboard - Implementation of updated Modern Slavery Awareness module

Resolved
This change will be to implement the updated version of the Modern Slavery Awareness module on Blackboard for staff of UQs controlled entities.

Hosting on Blackboard will provide consistency in terms of where other training for controlled entities is hosted.
Resolution: 1 Nov 2023, 10:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 1 Nov 2023, 9:00 PM
End: 1 Nov 2023, 10:00 PM
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EMERGENCY CHANGE - Upgrade of Confluence to version 7.19.16 (CVE-2023-22518)

Resolved
As per Confluence Security Advisory - CVE-2023-22518 an update needs to be applied to patch this critical vulnerability ASAP.
Resolution: 1 Nov 2023, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 1 Nov 2023, 6:00 PM
End: 1 Nov 2023, 7:00 PM
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Issue with connections to ITS Confluence

Resolved
We are currently investigating the issue with connections to confluence.
Resolution: 1 Nov 2023, 1:15 PM
Outage was related to the restriction of Confluence to UQ IPs while we were coordinating tonight's patching. The configuration for the restriction was missing the new IPs of the newly upgraded system (which occurred over the weekend).
Service affected: ITS Confluence

Start: 1 Nov 2023, 12:48 PM
End: 1 Nov 2023, 1:15 PM
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Restriction of Confluence to UQ IP and VPN

Resolved
Access to Confluence will be restricted to UQ IP addresses (including VPN) as there has been an urgent security issue identified by Atlassian.
Resolution: 1 Nov 2023, 7:30 PM
Confluence was patched and VPN restriction was removed.
Service affected: ITS Confluence

Start: 1 Nov 2023, 10:23 AM
End: 1 Nov 2023, 7:30 PM
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Call Connection Delay

Resolved
An issue is affecting some calls where audio is not transmitted for the first 10 to 15 seconds of the call.
Resolution: 12 Feb 2024, 11:52 AM
The telephony provider had rolled out an update that had repaired a problem affecting intercarrier quality issues.
Service affected: Amazon Connect

Start: 1 Nov 2023, 9:20 AM
End: 12 Feb 2024, 11:52 AM
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Reduced quality

Resolved
Phone calls are experiencing a delayed connection along with reduced quality.

The issue appears to be occurring on a carrier level - Base Amazon Connect functioning correctly.
Resolution: 1 Nov 2023, 11:30 AM
Carrier has resolved the issue
Resolution: 1 Nov 2023, 11:30 AM
Automatic resolution.
Service affected: Amazon Connect

Start: 1 Nov 2023, 6:00 AM
End: 1 Nov 2023, 11:30 AM
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uq.edu.au home page not available

Resolved
The uq.edu.au home page was showing 404 not found, then 403 access forbidden.

Service has now been restored.
Resolution: 30 Oct 2023, 12:05 PM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 30 Oct 2023, 11:30 AM
End: 30 Oct 2023, 12:05 PM
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