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Legacy Compute Migration - move server rms1.soe.uq.edu.au to next gen DC

Service NOT available during period
Legacy Compute Migration Project is planning on migrating server rms1.soe.uq.edu.au to Next Gen DC. This is the Service Automation and Events AV monitoring system
Service affected: Audio Visual

Start: 1 Oct 2019, 9:00 AM
End: 1 Oct 2019, 12:00 PM
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Indigovision Server Unavailable

Service NOT available during period
Indigovision Server Appliance hardware failure
Service affected: Indigovision

Start: 16 Aug 2019, 4:27 PM
End: Unknown
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Outlook connectivity issues with shared mailboxes

Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.

A current workaround is in place where users can open the mailbox via their Outlooks web access.

Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content

ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance

Start: 2 Aug 2019, 10:34 AM
End: Unknown
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    Legacy Compute Migration - migrate ironport mx3 to nextgen

    Resolved
    Migrate ironport mx3 to nextgen
    Resolution: 18 Sep 2019, 5:00 PM
    Automatic resolution.
    Service affected: Mail Routing

    Start: 18 Sep 2019, 9:00 AM
    End: 18 Sep 2019, 5:00 PM
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    EAIT DC Relocation - move group 8

    Resolved
    The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
    Systems nominated in Move Group 8 are to be relocated from GPS 520 to Prentice DC3.
    Move group consists of physical VMWare hosts for guests that perform core infrastructure services such as email mailhibs, domain controllers, DNS, DHCP and Radius authentication

    Resolution: 17 Sep 2019, 5:00 PM
    Automatic resolution.
    Service affected: EAIT Web Services

    Start: 17 Sep 2019, 9:00 AM
    End: 17 Sep 2019, 5:00 PM
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    Deployment of new Student Administration process

    Resolved
    A new process for Student Administration will be deployed:
    * Elite Athlete Status

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release:

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 17 Sep 2019, 8:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 17 Sep 2019, 7:30 AM
    End: 17 Sep 2019, 8:00 AM
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    Maintenance of Unitask

    Resolved
    Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 16 Sep 2019, 5:45 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 16 Sep 2019, 5:00 PM
    End: 16 Sep 2019, 5:45 PM
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    Blackboard unavailable

    Resolved
    Blackboard is currently unavailable. ITS technicians are investigating.
    Resolution: 16 Sep 2019, 10:39 AM
    ITS have identified the issue and corrected it, service has been restored.
    Resolution: 16 Sep 2019, 10:46 AM
    Automatic resolution.
    Service affected: Blackboard

    Start: 16 Sep 2019, 10:12 AM
    End: 16 Sep 2019, 10:39 AM
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    EAIT DC Relocation - move group 11

    Resolved
    The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
    Systems nominated in Move Group 11 are to be relocated from GPS 520 to Prentice DC3.

    These two devices are object storage for the EAIT Cloud Compute environment. They are configured in a redundant arrangement in a pool of 6. Moving two at a time will not impact the service
    Resolution: 16 Sep 2019, 5:00 PM
    Automatic resolution.
    Service affected: EAIT Web Services

    Start: 16 Sep 2019, 9:00 AM
    End: 16 Sep 2019, 5:00 PM
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    System Maintenance Upgrade

    Resolved
    mySI-net will be unavailable to staff and students from 5pm on Saturday 14th September until 8am Monday 16th September 2019 while system maintenance is performed.
    Resolution: 16 Sep 2019, 8:00 AM
    Automatic resolution.
    Update: 16 Sep 2019, 8:15 AM
    SInet has been patched and is now available to all staff and users.
    Resolution: 16 Sep 2019, 8:00 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 14 Sep 2019, 5:00 PM
    End: 16 Sep 2019, 8:00 AM
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    Aurion and MyAurion unavailable during migration to NGDC

    Resolved
    Aurion and MyAurion will be unavailable during the migration of application and web servers to NGDC
    Resolution: 14 Sep 2019, 10:00 AM
    Aurion and MyAurion are now open. Aurion can be accessed through the new Citrix servers
    Resolution: 14 Sep 2019, 10:00 AM
    Automatic resolution.
    Resolution: 14 Sep 2019, 9:00 AM
    Automatic resolution.
    Service affected: Aurion

    Start: 14 Sep 2019, 7:00 AM
    End: 14 Sep 2019, 10:00 AM
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    Legacy Compute Migration Project - move Flexera Test

    Resolved
    Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes only the test environment.

    Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
    Resolution: 13 Sep 2019, 3:00 PM
    Automatic resolution.
    Service affected: Flexera

    Start: 13 Sep 2019, 9:00 AM
    End: 13 Sep 2019, 3:00 PM
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    Legacy Compute Migration - Move Blackboard archiving Pluto and Charon

    Resolved
    As part of the Legacy Compute Migration Project, servers Pluto and Charon are to be moved from Legacy to Next Gen DC.

    The service provided by these two machines is available on:
    https://archive.learn.uq.edu.au


    The Project Confluence page can be viewed here:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991596
    Resolution: 13 Sep 2019, 12:00 PM
    Automatic resolution.
    Service affected: Blackboard Archives

    Start: 13 Sep 2019, 9:00 AM
    End: 13 Sep 2019, 12:00 PM
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    Items not showing in Jira

    Resolved
    ITS is currently completing a full cluster reindex to bring the service back online.
    Resolution: 12 Sep 2019, 10:20 AM
    A full offline cluster index was successfully completed.
    Service affected: ITS Jira

    Start: 12 Sep 2019, 9:35 AM
    End: 12 Sep 2019, 10:20 AM
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    Deployment of new process for Graduate School

    Resolved
    A new process for Graduate School will be deployed.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 11 Sep 2019, 5:45 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 11 Sep 2019, 5:00 PM
    End: 11 Sep 2019, 5:45 PM
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    Seddon buildings network outage

    Resolved
    A power disruption earlier in the day has caused a fault with the network in the Seddon buildings.
    Resolution: 7 Sep 2019, 6:00 PM
    A reload of the building agg switches fixed the fault
    Service affected: Building Networks

    Start: 7 Sep 2019, 1:00 PM
    End: 7 Sep 2019, 6:00 PM
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    Gitlab Maintenance

    Resolved
    Gitlab will be undergoing maintenance as a DB upgrade is performed. https://git.its.uq.edu.au will be unavailable during this time.
    Resolution: 5 Sep 2019, 11:59 PM
    Automatic resolution.
    Service affected: Git

    Start: 5 Sep 2019, 10:00 PM
    End: 5 Sep 2019, 11:59 PM
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    B24 Social Science Level 5 & 2 Network Outage

    Resolved
    ITS are investigating the issue
    Resolution: 5 Sep 2019, 9:30 AM
    ITS has resolved the outage
    Service affected: Building Networks

    Start: 5 Sep 2019, 7:30 AM
    End: 5 Sep 2019, 9:30 AM
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    Journyx timesheet system migration

    Resolved
    Migration of Journyx server is scheduled and during this time this portal is not available.
    Please try accessing this portal after end of downtime period.

    Thanks
    Resolution: 4 Sep 2019, 12:00 PM
    Resolution: 4 Sep 2019, 12:00 PM
    Service affected: Journyx

    Start: 4 Sep 2019, 9:00 AM
    End: 4 Sep 2019, 12:00 PM
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    Maintenance and deployment of new process

    Resolved
    The system will be patched and the Conflict of Interest process will be deployed to a pilot group (School of Law, AIBN and SMI).

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 3 Sep 2019, 8:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 3 Sep 2019, 7:00 AM
    End: 3 Sep 2019, 8:00 AM
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    Hartley Teakle and Multi-story Carpark network outage

    Resolved
    The Hartley Teakle and Multi-story Carpark data networks are currently available.
    Resolution: 29 Aug 2019, 11:36 AM
    The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
    Resolution: 29 Aug 2019, 11:36 AM
    Automatic resolution.
    Resolution: 29 Aug 2019, 11:34 AM
    The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
    Service affected: Building Networks

    Start: 29 Aug 2019, 10:58 AM
    End: 29 Aug 2019, 11:36 AM
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    Update Single Sign On configuration

    Resolved
    This change will update configuration for the Single Sign On service to make new data available to applications that require it.

    No service impact is expected.
    Resolution: 29 Aug 2019, 4:00 PM
    Change completed successfully.
    Service affected: Single SignOn

    Start: 29 Aug 2019, 10:00 AM
    End: 29 Aug 2019, 4:00 PM
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    Confluence not available

    Resolved
    ITS confluence is not currently available. Technicians are investigating
    Resolution: 27 Aug 2019, 1:00 PM
    The ITS Confluence service is now available
    Resolution: 27 Aug 2019, 1:00 PM
    The ITS Confluence service is available once more
    Update: 27 Aug 2019, 1:07 PM
    Confluence is available again. However, some users may need to close their browsers to reconnect to Confluence if they are still experiencing issues. Root cause is still be investigated.
    Service affected: ITS Confluence

    Start: 27 Aug 2019, 11:44 AM
    End: 27 Aug 2019, 1:00 PM
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    SQL 2016 Clustered Database Services - OS Patching

    Resolved
    SQL and OS patching for SQL Cluster supporting the Kofax - Total Agility - FBS-OCR project

    This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

    Clients and applications with databases hosted on the Microsoft SQL Server 2016 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

    The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
    Resolution: 27 Aug 2019, 6:00 AM
    Automatic resolution.
    Service affected: SQL 2016 Clustered Database Hosting

    Start: 27 Aug 2019, 5:00 AM
    End: 27 Aug 2019, 6:00 AM
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    UQ Bookit not allowing login

    Resolved
    UQ Bookit is not currently accepting logins.

    The issue is being investigated
    Resolution: 23 Aug 2019, 12:16 PM
    Vendor has corrected issue with system
    Service affected: UQ Bookit

    Start: 23 Aug 2019, 8:05 AM
    End: 23 Aug 2019, 12:16 PM
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    Production Xymon server OS patching

    Resolved
    OS patching will be performed on the production Xymon server during the outage window.

    The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
    Resolution: 19 Aug 2019, 12:00 PM
    Automatic resolution.
    Service affected: Xymon Monitoring System

    Start: 19 Aug 2019, 11:00 AM
    End: 19 Aug 2019, 12:00 PM
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    multiple buildings network outage - St Lucia Campus

    Resolved
    Following buildings may have been impacted by the issue.

    - Seddon
    - Michie
    - Therapies
    - Book shop


    ITS network engineers are currently investigating.
    Resolution: 18 Aug 2019, 8:30 PM
    Resolved by reloading supervisor and line card in claw/wing routers.
    Service affected: Networks

    Start: 18 Aug 2019, 3:54 PM
    End: 18 Aug 2019, 8:30 PM
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    OutsideServerfarm ESXi host Network issues

    Resolved
    One of the ESXi server hosting vms in the outside server farm is experiencing packet loss on particular vlans.

    VMs impacted:

    shiva
    Kolanut


    Resolution: 18 Aug 2019, 12:44 AM
    Links between Talon and Wing routers were unstable causing connectivity issues.
    Service affected: VMware PRN DC

    Start: 17 Aug 2019, 7:00 PM
    End: 18 Aug 2019, 12:44 AM
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    EAIT SiPass API Services Unavailable

    Resolved
    EAIT SiPass API Services began failing at some point after 11.30am Saturday 17 August. From 12.42pm Aug 19 this outage became total with API services unable to connect to the UQ SiPass servers with an RPC Unavailable error message.

    EAIT IT is working with other ITS sections to resolve the issue.
    Update: 20 Aug 2019, 9:15 AM
    P+F Rebooted the SiPass Server to resolve the related problem with the configuration clients
    Update: 20 Aug 2019, 9:15 AM
    ITS NOC re-applied the ACLs for RPC ports.
    Update: 20 Aug 2019, 9:38 AM
    Service and connections now appear to be restored.
    Service affected: EAIT Physical Access Control

    Start: 17 Aug 2019, 11:42 AM
    End: 20 Aug 2019, 9:38 AM
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    A partial network outage in Therapies Annex building Level 3

    Resolved
    One of Level 3 network access switch is not working Network Engineer is replacing the supervisor module as its stop responding.
    Resolution: 18 Aug 2019, 6:54 PM
    Resolved by replacing a faulty supervisor module
    Update: 18 Aug 2019, 7:56 PM
    resolved by replacing supervisor module
    Service affected: Networks

    Start: 17 Aug 2019, 8:54 AM
    End: 18 Aug 2019, 6:54 PM
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    Degraded Jira functionality

    Resolved
    Some users of the ITS Jira service may currently be experiencing some functionality issues.

    Problems include but may not be limited to:
    - users unable to create issues
    - users unable to transition issue state
    - general application slowness

    Engineers have begun some database re-indexing which should resolve these above issues shortly.
    Resolution: 15 Aug 2019, 11:05 AM
    Jira host instances in AWS were terminated and restarted.
    Update: 15 Aug 2019, 10:46 AM
    We are about to do a rolling reboot of the server nodes. Users may need to restart / clear their web browser sessions and cookies if they cannot reconnect to the instance because of the sticky web connection sessions.
    Service affected: ITS Jira

    Start: 15 Aug 2019, 8:30 AM
    End: 15 Aug 2019, 11:05 AM
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    its-isilon01 - Node/HDD Firmware Patching

    Resolved
    Upgrade of cluster Node and HDD Firmware
    Resolution: 11 Aug 2019, 3:00 PM
    Automatic resolution.
    Service affected: nas01 NFS File Storage

    Start: 11 Aug 2019, 4:00 AM
    End: 11 Aug 2019, 3:00 PM
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    its-isilon01 - OS Upgrade + Patches

    Resolved
    Upgrade of cluster OS (OneFS) from 8.1.2 to 8.2
    Resolution: 10 Aug 2019, 3:00 PM
    Automatic resolution.
    Service affected: nas01 NFS File Storage

    Start: 10 Aug 2019, 7:00 AM
    End: 10 Aug 2019, 3:00 PM
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    Checkbox Survey System Maintenance

    Resolved
    The Checkbox survey system will be temporarily unavailable due to maintenance.
    Resolution: 8 Aug 2019, 6:10 PM
    Automatic resolution.
    Service affected: Checkbox

    Start: 8 Aug 2019, 6:00 PM
    End: 8 Aug 2019, 6:10 PM
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    Issue For Staff Accessing Content Areas With Edit Mode Enabled

    Resolved
    UQ eLearning Support are aware of an issue where UQ Staff are unable to access content areas with Edit Mode enabled.

    While this is being investigated, please disable Edit Mode to view content areas. This has been escalated to the vendor and are awaiting response.
    Resolution: 6 Aug 2019, 1:21 PM
    A Blackboard LTI configuration corruption was found to be the cause of this course editing access issue. This configuration has now been restored, and access to edit course content is now available.
    Service affected: Blackboard

    Start: 6 Aug 2019, 12:09 PM
    End: 6 Aug 2019, 1:21 PM
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    Network flapping

    Resolved
    Issue with network causing degraded services, ITS looking at network to correct issue
    Resolution: 7 Aug 2019, 1:04 PM
    replaced fibre optics
    Service affected: UQ Research Data Manager

    Start: 6 Aug 2019, 10:17 AM
    End: 7 Aug 2019, 1:04 PM
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    Legacy Compute Migration Project - Migrate server ITS-PS-01 and MSSQL database, passwordstate_prod

    Resolved
    The application PasswordState is comprised of two servers, ITS-PS-01 and ITS-PS-02. ITS-PS-02 is already located in the NGDC (at CCR), however, ITS-PS-01 still exists within the Legacy DC and is to be migrated to Next Gen DC as part of the Legacy Compute Migration Project.

    Additional to the server, the database passwordstate_prod, which exists on the legacy MSSQL cluster, also needs to be migrated onto the NGDC MSSQL cluster

    Please note: The service will continue to be available in a read-only capacity from:
    https://ps-dr.its.uq.edu.au/
    Resolution: 6 Aug 2019, 12:00 PM
    Automatic resolution.
    Service affected: Passwordstate

    Start: 6 Aug 2019, 9:00 AM
    End: 6 Aug 2019, 12:00 PM
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    OS Patching on Oracle Development DB Hosts

    Resolved
    IP Allocation database will be unavailable.

    OS patching on snapdev01, snapdev02, crackledev01, crackledev02.

    Ref: ITS Infrastructure Services has scheduled a patching cycle for routine host maintenance.
    Resolution: 5 Aug 2019, 7:00 PM
    Automatic resolution.
    Service affected: Oracle Development DB Hosting

    Start: 5 Aug 2019, 6:00 PM
    End: 5 Aug 2019, 7:00 PM
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    Maintenance of Unitask

    Resolved
    Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 5 Aug 2019, 6:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 5 Aug 2019, 6:00 PM
    End: 5 Aug 2019, 6:30 PM
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    NextGen Load Balance Issues

    Resolved
    Server Farm load balancer is currently experiencing unscheduled issues.

    The following services are currently impacted:


    Blackboard
    Sinet
    Databases
    UniFi

    ITS Engineers are currently working to resolve this issue.

    Resolution: 5 Aug 2019, 10:33 AM
    Service affected: NGDC Serverfarm Load Balancer

    Start: 5 Aug 2019, 8:45 AM
    End: 5 Aug 2019, 10:33 AM
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    ServiceView Intermittently Unavailable

    Resolved
    ServiceView website is intermittently unavailable

    Technicians are working to resolve this issue.

    Resolution: 5 Aug 2019, 9:17 AM
    Automatic resolution.
    Service affected: ServiceView

    Start: 4 Aug 2019, 10:30 PM
    End: 5 Aug 2019, 9:17 AM
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    Emergency update of Symantec EP client on Domain Controllers and associated hosts

    Resolved
    An emergency change has been requested to allow for an immediate update of the SEP client to a non-affected version on all domain controllers, Active Directory data management and Azure data management servers.

    Domain Services will be unaffected, but clients on geographically displaced sites (i.e. Heron Island) will source these services from the St Lucia site until the local Domain Controller is back online.
    Resolution: 2 Aug 2019, 4:00 PM
    SEP client updated and hosts rebooted as required.
    Service affected: Active Directory

    Start: 2 Aug 2019, 10:30 AM
    End: 2 Aug 2019, 4:00 PM
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    Reduced Internet Services

    Resolved
    There is an emergent incident that is affecting all Internet services. ITS and our Internet Provider are investigating the issue.

    An update will be provided shortly when more information becomes available.
    Resolution: 4 Aug 2019, 3:37 PM
    Update: 5 Aug 2019, 10:01 AM
    Over the course of the weekend ITS technicians have restored internet speeds and external connectivity back to normal. Some areas may still notice a residual delay when using particular services that are connected externally such as Adobe. This should be resolved by 6/8/19. Please note that a computer restart (save and back up your work first) may assist with returning your internet usage to normal, should you still be experiencing internet speed issues. Thank you for your patience and understanding as we work through these events.
    Update: 2 Aug 2019, 9:22 AM
    The internet service was restored at 21:50 on 1/8/19, however, Internet services are currently running at a reduced capacity. ITS technicians are still working to resolve any issues to restore services back to full.
    Service affected: Internet Services UQ

    Start: 1 Aug 2019, 12:32 PM
    End: 4 Aug 2019, 3:37 PM
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    Intermittent access to HPC enabled UQ RDM collections

    Resolved
    Users of HPC enabled UQ RDM collections are currently experiencing intermittent issues with connection to HPC enabled collections through R drive, RDM cloud and the sync client. Access from HPC clusters and ssh is unaffected.
    Resolution: 1 Aug 2019, 5:17 PM
    Network drivers updated
    Service affected: UQ Research Data Manager

    Start: 31 Jul 2019, 10:18 AM
    End: 1 Aug 2019, 5:17 PM
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    SI-net Application Documents

    Resolved
    There is a current issue with documents linking to the OLA You are not able to upload a document at the moment Applicants are not impacted by this error. You can still generate documents and they will upload automatically once the problem is resolved.

    We are working on fixing this as soon as possible, and will let you know as soon as it is resolved.
    Resolution: 30 Jul 2019, 10:43 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 30 Jul 2019, 9:00 AM
    End: 30 Jul 2019, 10:43 AM
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    OLA Release 6.2.4

    Resolved
    Release new version of OLA providing enhancement work and bug fixes.

    Key change:
    1. Introduction of Sanctions Checklist functionality, which will assign the sanctions checklist to an org unit on submission of applications from sanctioned countries
    2. Upgrade of the Document Repository to be AWS hosted instead of locally hosted
    3. Introduction of the Administration Portal, which will ease the difficulty of support

    Minor Changes:
    1. Bug fix for the document update evidence comment showing the wrong date
    2. Bug fix for document upload error in OLA front end
    3. Bug fix for SRF stopping some users from progressing past the first page...r /> 4. Correction for Rundeck job error status to show the correct status when failing a record

    Read more
    Resolution: 30 Jul 2019, 9:00 AM
    Automatic resolution.
    Service affected: Online Applications - OLA

    Start: 30 Jul 2019, 7:00 AM
    End: 30 Jul 2019, 9:00 AM
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    Nas02 Maintenance

    Resolved
    Nas02 cluster upgrades and patching are being carried out.

    Work being performed will have no impact on cluster performance or availability.
    Resolution: 27 Jul 2019, 11:59 PM
    Automatic resolution.
    Service affected: nas02 Group & Home File Shares

    Start: 27 Jul 2019, 6:00 AM
    End: 27 Jul 2019, 11:59 PM
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    Password Change/Reset Page Outage

    Resolved
    The Password Change and Reset Pages are currently experiencing an outage and technicians are investigating
    Resolution: 26 Jul 2019, 5:42 PM
    The password change page is working correctly again.
    Resolution: 26 Jul 2019, 5:42 PM
    This issue has been fixed.
    Service affected: Password Change Page

    Start: 26 Jul 2019, 4:00 PM
    End: 26 Jul 2019, 5:42 PM
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    SQL 2014 Clustered Database Services - OS Patching

    Resolved
    This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

    Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

    The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
    Resolution: 19 Jul 2019, 6:30 AM
    Automatic resolution.
    Service affected: SQL 2014 Clustered Database Hosting

    Start: 19 Jul 2019, 6:00 AM
    End: 19 Jul 2019, 6:30 AM
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    UQ RDM HPC Collections Issue

    Resolved
    File access to UQ RDM collections connected to HPC storage may experience intermittent slow file access and the sync process between HPC file systems and UQ RDM is currently unavailable.
    Resolution: 10 Jul 2019, 10:10 AM
    HPC enabled UQ RDM collections are now able to sync to HPC file systems
    Service affected: UQ Research Data Manager

    Start: 9 Jul 2019, 3:48 PM
    End: 10 Jul 2019, 10:10 AM
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    Blackboard upgrade

    Resolved
    Upgrade Blackboard to q42018cu6
    Resolution: 7 Jul 2019, 12:15 PM
    Blackboard upgraded successfully to Q4 2018 CU6
    Service affected: Blackboard

    Start: 6 Jul 2019, 9:00 AM
    End: 7 Jul 2019, 12:15 PM
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    Emergency reboot of Jira server to fix temp space issues

    Resolved
    A reboot of the Jira Servers are required to fix a temp space issue.
    Resolution: 5 Jul 2019, 5:40 PM
    Reboot of Jira servers has been completed. Access to Jira has been tested and is operational.
    Resolution: 5 Jul 2019, 5:40 PM
    Resolution: 5 Jul 2019, 5:40 PM
    Automatic resolution.
    Resolution: 5 Jul 2019, 5:40 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 5 Jul 2019, 5:30 PM
    End: 5 Jul 2019, 5:40 PM
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    Adobe Internal Update Server Db Corruption

    Resolved
    A issue was found with the Adobe catalog that provides products to the Adobe Creative Cloud Client for download.

    Users may see a download error when trying to install Adobe products.

    A full re-sync of the catalog is currently being done on the server.

    The sync may take several hours to complete.

    If users require software today Fleet Management can provide work around on removing the config from using the internal server to connect externally over the internet.
    Resolution: 3 Jul 2019, 6:00 AM
    Sync with adobe services has completed. Adobe Creative Cloud clients can now download and use Adobe products.
    Update: 2 Jul 2019, 3:22 PM
    The server has processed 1/3 of the applications. We expect this to be completed by 7am Wednesday 03/07/2019
    Service affected: Adobe Internal Update Server

    Start: 2 Jul 2019, 10:07 AM
    End: 3 Jul 2019, 6:00 AM
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    Switchover Patched Databases Back to plover

    Resolved
    Switchover Patched Databases Back to plover-cluster.

    approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
    Resolution: 30 Jun 2019, 10:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 30 Jun 2019, 8:00 AM
    End: 30 Jun 2019, 10:00 AM
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    Exadata Platinum patching - plover-cluster

    Resolved
    Patch the CCR Exadata with the Apr 2019 Bundle Patch.



    Resolution: 29 Jun 2019, 8:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 29 Jun 2019, 8:00 AM
    End: 29 Jun 2019, 8:00 PM
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    Switchover Databases to magpie-cluster

    Resolved
    Switchover Databases to magpie-cluster.

    approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

    Resolution: 29 Jun 2019, 10:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 29 Jun 2019, 6:00 AM
    End: 29 Jun 2019, 10:00 AM
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    UQ Book It Certificate Expired

    Resolved
    The security certificate for UQ Book It has expired and were working with the product vendor to apply a newly signed UQ certificate for use.
    Resolution: 1 Jul 2019, 12:30 PM
    A new certificate has been applied
    Service affected: UQ Bookit

    Start: 28 Jun 2019, 10:32 AM
    End: 1 Jul 2019, 12:30 PM
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    Switchover AURPROD to magpie-cluster

    Resolved
    Switchover Databases to magpie-cluster.

    approx. 5 minute minor disruption during switchover from CCR to Prentice.

    Resolution: 27 Jun 2019, 7:05 PM
    Automatic resolution.
    Service affected: Aurion

    Start: 27 Jun 2019, 7:00 PM
    End: 27 Jun 2019, 7:05 PM
    Login to request notification

    Maintenance of Unitask

    Resolved
    New set of permissions will be added in preparation for the deployment of new APIs used in the OH&S and Student Administration process. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical information

    The permissions for certified documents BDM save and get task or overview link will be applied to the Bonita installation.
    Resolution: 26 Jun 2019, 6:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 26 Jun 2019, 6:00 PM
    End: 26 Jun 2019, 6:30 PM
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    Exadata Platinum patching - magpie-cluster

    Resolved
    Patch the PRN Exadata with the Apr 2019 Bundle Patch.

    Resolution: 23 Jun 2019, 4:00 PM
    The Prentice Exadata (magpie-cluster) is now patched to Apr 2019 Quarterly Full Stack Download Patch (QFSDP).
    Service affected: Oracle Production DB Hosting

    Start: 23 Jun 2019, 4:00 AM
    End: 23 Jun 2019, 4:00 PM
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    Switchover Databases to CCR Exadata

    Resolved
    Switchover Databases to plover-cluster to allow for the patching of magpie-cluster

    approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

    Resolution: 22 Jun 2019, 7:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 22 Jun 2019, 6:00 AM
    End: 22 Jun 2019, 7:00 AM
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    Maintenance of Unitask

    Resolved
    Unitask application servers will be patched to resolve some security vulnerabilities.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical Information

    One important and two moderate kernel vulnerabilities were identified affecting Linux systems and a patch needs to be applied to the application instances. https://access.redha...t.com/security/vulnerabilities/tcpsack

    Read more
    Resolution: 21 Jun 2019, 6:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 21 Jun 2019, 6:00 PM
    End: 21 Jun 2019, 6:30 PM
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    Heron Island Research Station power works

    Resolved
    The HIRS is undergoing scheduled power works on the island this week and subsequently the network on the Island is currently unreachable.
    Resolution: 22 Jun 2019, 11:59 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 21 Jun 2019, 1:30 PM
    End: 22 Jun 2019, 11:59 PM
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    Hazardous Works - Third Party AWS Direct Connect planned maintenance

    Resolved
    Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

    This maintenance is scheduled to avoid disrupting redundant connections at the same time.

    If you encounter any problems with your connection after the end of this maintenance window, please contact us at https://aws.amazon.com/support

    Resolution: 21 Jun 2019, 6:01 AM
    Automatic resolution.
    Service affected: Amazon Web Services - Direct Connect

    Start: 21 Jun 2019, 12:01 AM
    End: 21 Jun 2019, 6:01 AM
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    ServiceView planned emergency maintenance

    Resolved
    ServiceView will be unavailable for up to 10 minutes in order for patches to be applied.

    Users working in ServiceView during this time are advised to guard against possible loss of their work by saving it to an external text editor.

    Information relating to service outages on the Service Status page will also be unavailable while ServiceView maintenance is under way.
    Resolution: 20 Jun 2019, 5:40 PM
    Automatic resolution.
    Service affected: ServiceView

    Start: 20 Jun 2019, 5:30 PM
    End: 20 Jun 2019, 5:40 PM
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    Service CRM (Oracle Service Cloud) unavailable.

    Resolved
    Users of Service CRM (Oracle Service Cloud) are unable to open incidents/enquiry records.

    The system interface may hang or freeze when attempting to open a record.

    CRM team has contacted vendor and is investigating
    Resolution: 20 Jun 2019, 11:26 AM
    Being investigated by vendor
    Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

    Start: 20 Jun 2019, 11:05 AM
    End: 20 Jun 2019, 11:26 AM
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    Network outage affecting some of the remote sites connected via TPG

    Resolved
    Following remotes sites are experiencing a network outage. ITS staff are currently working with the carrier to restore the service.

    Customs House
    Foundation Year
    Toowoomba Rural Clinical Service
    Bundaberg - Rural Clinical School
    Queenslnad Theological College
    Toowoomba Grammer School
    Resolution: 18 Jun 2019, 12:45 PM
    Fault within the carrier network was rectified. ITS is waiting for a root cause analysis from the carrier.
    Service affected: Building Networks

    Start: 18 Jun 2019, 12:30 PM
    End: 18 Jun 2019, 12:45 PM
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    Maintenance of Unitask

    Resolved
    Removal of the special character filter and a patch to fix a bug in the recent 7.7.5 upgrade

    During the change people accessing the system will see a maintenance message and they would not be able to view/action any task.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 17 Jun 2019, 6:30 PM
    Automatic resolution.
    Resolution: 17 Jun 2019, 4:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 17 Jun 2019, 6:00 PM
    End: 17 Jun 2019, 6:30 PM
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    Aurion migration to Oracle 12.2

    Resolved
    Aurion and MyAurion will be unavailable from 8 PM on Friday 14th June to 6 PM on Sunday 16th June during the migration to Oracle 12.2
    Resolution: 16 Jun 2019, 12:00 PM
    Aurion and MyAurion have now been upgraded to Oracle 12.2.
    Service affected: Aurion

    Start: 14 Jun 2019, 8:00 PM
    End: 16 Jun 2019, 12:00 PM
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    Hazardous Works - Third Party AWS Direct Connect planned maintenance

    Resolved
    Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

    This maintenance is scheduled to avoid disrupting redundant connections at the same time.

    If you encounter any problems with your connection after the end of this maintenance window, please contact us at https://aws.amazon.com/support
    Resolution: 14 Jun 2019, 6:01 AM
    Automatic resolution.
    Service affected: Amazon Web Services - Direct Connect

    Start: 14 Jun 2019, 12:00 AM
    End: 14 Jun 2019, 6:01 AM
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    Deploy of new process for OH&S

    Resolved
    A new process for OH&S will be deployed to Unitask.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical Information

    The following will be deployed to UniTask:

    * Health, safety and wellness induction checklist
    Resolution: 12 Jun 2019, 5:30 PM
    The OH&S process was released
    Service affected: Unitask

    Start: 12 Jun 2019, 5:00 PM
    End: 12 Jun 2019, 5:30 PM
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    Symantec Endpoint Protection Deployment to Servers

    Resolved
    Symantec Endpoint Protection is being deployed to Windows servers with regular updates from the 12th until to the 18th of June. The existing Sophos anti-virus will be removed as part of this process.

    Whilst no additional service impact is anticipated due to the Symantec deployment, some applications may be negatively impacted. In these cases the deployment team will resolve problems as quickly as possible. As usual, please report any service issues to the IT service desk who will escalate to the deployment team if required.
    Resolution: 18 Jun 2019, 2:28 PM
    Automatic resolution.
    Service affected: Endpoint Protection Anti Virus

    Start: 12 Jun 2019, 1:28 PM
    End: 18 Jun 2019, 2:28 PM
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    Unitask is temporarily unavailable

    Resolved
    The Unitask Worklist is currently down. The Worklist will not be available for staff users, but students and staff will be able to raise requests and action their tasks from myUQ.
    Resolution: 10 Jun 2019, 11:00 AM
    The Unitask Worklist is now available to staff users.
    Service affected: Unitask

    Start: 10 Jun 2019, 8:51 AM
    End: 10 Jun 2019, 10:00 AM
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    Unitask upgrade

    Resolved
    Unitask will be upgraded to a more recent version.

    During the upgrade people accessing the system will see a maintenance message and they would not be able to view/action any task.

    Support after the upgrade

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical Information

    The version of Bonita running on the production environment will be upgraded from v7.3.0 to v.7.7.5.
    Resolution: 8 Jun 2019, 11:00 PM
    Unitask was successfully upgraded.
    Service affected: Unitask

    Start: 8 Jun 2019, 8:00 PM
    End: 8 Jun 2019, 11:00 PM
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    IMS capability upgrade

    Resolved
    ITS will be performing maintenance and hardware upgrades on the Internet Management Service Thursday night between 8pm and 10pm.

    The Internet traffic flow will be changed from the primary (A) path to the secondary (B) path at the beginning of the change. Once the hardware upgrade has been completed the traffic flow will be reverted back to the primary (A) path.

    When the traffic path changes, there may be a brief interruption to Internet traffic while the routes converge.
    Resolution: 6 Jun 2019, 10:00 PM
    Automatic resolution.
    Service affected: Internet Management Service

    Start: 6 Jun 2019, 8:00 PM
    End: 6 Jun 2019, 10:00 PM
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    Loss of redundancy to legacy server farm

    Resolved
    The link from hercules to zeus is in a faulty state and has stopped passing traffic. The alternative link via talon is passing all traffic at the moment so services are not impacted, however if this fails the legacy server farm will become unreachable.

    We are investigating the cause and will endeavour to restore redundancy at a time of least impact users.
    Resolution: 6 Jun 2019, 9:30 PM
    Service affected: Data Centre Network

    Start: 5 Jun 2019, 10:15 AM
    End: 6 Jun 2019, 9:30 PM
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    In Place Unscheduled Outage

    Resolved
    In Place Unscheduled Outage (Vendor currently investigating)
    Resolution: 3 Jun 2019, 4:59 PM
    Service restored by Vendor
    Service affected: InPlace

    Start: 3 Jun 2019, 3:20 PM
    End: 3 Jun 2019, 4:59 PM
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    Building 98d - Network outage

    Resolved
    Unscheduled network outage at Building 98d (Conifer Knoll Car park).
    ITS Staff Investigating.
    Resolution: 2 Jun 2019, 2:24 PM
    Replaced Faulty Hardware.
    Service affected: Building Networks

    Start: 2 Jun 2019, 1:07 PM
    End: 2 Jun 2019, 2:24 PM
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    Pinjara Hills Link upgrade planned outage

    Resolved
    Pinjara Hills - Replacing Bronze Router with C9500-24Y4C routers and upgrading the current link to 40 Gig Link.
    Resolution: 31 May 2019, 11:00 PM
    Pinjarra Hills link upgrade completed successfully.
    Service affected: Building Networks

    Start: 31 May 2019, 6:00 PM
    End: 31 May 2019, 11:00 PM
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    Disruption to Internet access for Schoolsnet and Commercial customers

    Resolved
    There is a disruption to peering network traffic which will impact internet access for Schoolsnet and Commercial customers. Certain websites may be slow to load or not load. This is being investigated now by ITS staff.
    Resolution: 30 May 2019, 11:45 AM
    Remote switch in Equinox Datacentre has been reloaded. Peering network is still running very congested, however all websites will now be accessible by Schoolsnet and Commercial customers
    Service affected: UQSchoolsNet

    Start: 30 May 2019, 11:30 AM
    End: 30 May 2019, 11:45 AM
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    Delays to email delivery

    Resolved
    Delivery of email was delayed due to an underlying issues. Once the issue was resolved, the queued email was delivered to mailboxes
    Resolution: 31 May 2019, 11:30 AM
    Automatic resolution.
    Service affected: Mail Routing

    Start: 30 May 2019, 7:30 AM
    End: 31 May 2019, 11:30 AM
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    Production Xymon server OS patching

    Resolved
    OS patching will be performed on the production Xymon server during the outage window.

    The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
    Resolution: 28 May 2019, 12:00 PM
    Automatic resolution.
    Service affected: Xymon Monitoring System

    Start: 28 May 2019, 11:00 AM
    End: 28 May 2019, 12:00 PM
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    Internet connectivity outage for dark-fibre connected schools

    Resolved
    UPDATE -

    ITS Staff are replacing a faulty UQ switch at the Pipe Data Centre in Brisbane City.

    Service expected to be restored by 3:30pm

    Schools connecting via the Pipe DC are currently unreachable and can not reach UQ or the Internet.

    Schools affected are:
    Greggory Terrace
    Brisbane Girls Grammar School
    Brisbane Boys College
    Clayfield College
    Update: 28 May 2019, 2:46 PM
    Power Issues at a Comms Rack in the Pipe Data Centre caused the circuit powering the UQ switch to trip. Power has been restored and the suspect equipment removed (not UQ's)
    Update: 28 May 2019, 2:00 PM
    The UQ switch failed again after being restarted and up for about 30 mins. A replacement switch has been configured and ITS Network engineers on route to Pipe DC to install
    Resolution: 28 May 2019, 12:23 PM
    Automatic resolution.
    Resolution: 28 May 2019, 12:23 PM
    UQ switch in the Pipe DC was reloaded which recovered connected services. A software fault brought on by a long uptime of the device is the most likely cause.
    Service affected: UQSchoolsNet

    Start: 28 May 2019, 10:20 AM
    End: 28 May 2019, 2:46 PM
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    Academic Portal Form A Export Failing

    Resolved
    Academic Portal Form A Export is Failing. ITS Staff are investigating.
    Resolution: 30 May 2019, 11:30 AM
    Rundeck was failing to send Online Form A .docx files via email. Rundeck has been temporarily disabled, Online Form A .docx files being sent via EC3 box instead.
    Service affected: Academic Portal

    Start: 28 May 2019, 10:00 AM
    End: 30 May 2019, 11:30 AM
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    UQ RDM LinkedIn Authentication Failing

    Resolved
    External collaborators using LinkedIn are unable to log in to access UQ RDM project data.
    Resolution: 28 May 2019, 9:45 PM
    External collaborators for UQ RDM are able to use LinkedIn authentication.
    Service affected: UQ Research Data Manager

    Start: 28 May 2019, 9:00 AM
    End: 28 May 2019, 9:45 PM
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    Archibus NFS migration

    Resolved
    Archibus NFS migration from teepee/wagon and samba from soefile to NGDC Isilon
    Resolution: 27 May 2019, 7:00 AM
    Automatic resolution.
    Service affected: ARCHIBUS

    Start: 27 May 2019, 6:00 AM
    End: 27 May 2019, 7:00 AM
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    Network Outage - some UQ remote sites

    Resolved
    A few UQ Remotes sites lost network connectivity
    standrew.router.uq.edu.au
    uqhc-varsity.router.uq.edu.au
    qaafi-maroochy.router.uq.edu.au
    dayboro.router.uq.edu.au
    fyear.router.uq.net.au

    ITS On Call engineer is investigating.
    Resolution: 26 May 2019, 10:53 AM
    Service Provider resolved power issue.
    Update: 26 May 2019, 10:46 AM
    Update from the Internet Service Provider. The AAPT (TGP) had unscheduled power outage at the main distribution rack in this morning. Five UQ remote sites have also been impacted by this event. Currently, the estimated time for resolution is unknown.
    Service affected: Networks

    Start: 26 May 2019, 8:17 AM
    End: 26 May 2019, 10:53 AM
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    Aurion and MyAurion not available during maintenance

    Resolved
    Aurion and MyAurion will not be available during patching and fail-over testing of application servers
    Resolution: 25 May 2019, 8:00 AM
    Patching and failover testing successfully completed
    Update: 25 May 2019, 7:12 AM
    Patching and fail-over testing successfully completed
    Service affected: Aurion

    Start: 25 May 2019, 6:00 AM
    End: 25 May 2019, 8:00 AM
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    Building Networks Outage - Multiple Buildings at St Lucia Campus

    Resolved
    Majority of Buildings and Services has now been restored. Final checks now being made.
    Resolution: 23 May 2019, 3:58 PM
    Services have all been restored
    Service affected: Networks

    Start: 23 May 2019, 3:52 PM
    End: 23 May 2019, 3:58 PM
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    Changed to assigned Office 365 license (ITS accounts)

    Resolved
    As part of the new Microsoft CAUDIT agreement, the assigned Office 365 license type has to be changes. ITS account are the first batch to be assigned the updated license. We are expecting no impact to ITS user accounts.
    Resolution: 22 May 2019, 9:00 PM
    Automatic resolution.
    Service affected: Office 365 Provisioning and Maintenance

    Start: 22 May 2019, 6:30 PM
    End: 22 May 2019, 9:00 PM
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    Office 365 Outage

    Resolved
    Microsoft has reported a worldwide issue with Exchange that may be affecting some users.

    We are trying to contact microsoft for an update.

    Current status from Microsoft:
    User Impact: Users may be unable to connect to Exchange Online via any protocol.

    Current status: Weve identified that a recent code regression within the MailTips feature has inadvertently affected how our systems process some traffic, causing intermittent access issues to Exchange Online through any protocol. Were working to temporarily disable the MailTips feature to mitigate impact. Additionally, we will continue to identify what has caused this regression to occur and develop... a more permanent fix which will allow us to re-enable MailTips functionality.

    Scope of impact: This issue may potentially affect any of your users attempting to access Exchange Online via any protocol.

    Read more
    Resolution: 22 May 2019, 4:00 PM
    User who experienced issues accessing Exchange Online should have been resolved by 22/5/19 4.00pm. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.
    Resolution: 22 May 2019, 4:00 PM
    User who experienced issues accessing Exchange Online should have been resolved by 4.00pm 22/5/19. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.
    Resolution: 22 May 2019, 4:00 PM
    Automatic resolution.
    Update: 22 May 2019, 7:28 PM
    Microsoft believe the issues has been mitigated (by disabling the Mailtips in Office 365) and users should no longer be affected by the issues. However, we will keep the service status entry opened for another day to confirm UQ users are good again.
    Update: 22 May 2019, 2:31 PM
    Microsoft have advised that disabling the MailTips from their end has mitigated the issues. The Service Desk has been contact clients to confirm their issues have been resolved.
    Update: 22 May 2019, 1:38 PM
    Microsoft has advise us the issues should be resolving for users. Microsoft has no ETA on when the issue will be full resolved.
    Update: 22 May 2019, 11:24 AM
    We have talked to Microsoft and the issue has not been resolved. We cannot tell the number of people who have been affected. Currently there has been 35 Service Desk tickets logged. The next update from Microsoft is scheuled at 3pm AEST. Some users have reported the issue has been resolved for their mail account.
    Update: 22 May 2019, 10:17 AM
    We ask users to try and use Outlook on portal.office.com. However, from Microsoft's outage notifcation, all protocols are affected which would included access from a browser.
    Service affected: Exchange Mail and Calendaring

    Start: 22 May 2019, 6:00 AM
    End: 22 May 2019, 4:00 PM
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    ESXi host offline - Prentice NGDC

    Resolved
    An ESXi host in the Prentice NGDC has Crashed.
    The following Virtual servers are affected:

    cai-printsrv
    cmm-arivis
    cottonmouth
    itsprnpvrops
    mx1new
    plasma
    saap03
    UQ-XA-DC01

    Resolution: 21 May 2019, 1:12 PM
    ESXi Host as recovered and VMs have been moved to other Cluster nodes.
    Service affected: VMware NextGEN PRN DC

    Start: 21 May 2019, 12:45 PM
    End: 21 May 2019, 1:12 PM
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    CCHR/LCCH Buildings - Network outage affecting wired only network

    Resolved
    ITS are working closely with QLD Health IT to resolve issues affecting several groups of UQ at the Mater Hospital. Affected areas include CCHR, LCCH and CHQCU.

    Staff are onsite to assist staff with laptops in using wireless/vpn as a workaround.
    Resolution: 22 May 2019, 3:49 PM
    Mater Router R1 has been restarted which has resolved the issue. Staff on site have confirmed network access has been restored
    Update: 22 May 2019, 1:13 PM
    Mater Router 2 (a Juniper) was bypassed with teh backup FW connections from QH moved to Router 1. This has made no difference. QH NOC have been engaged to investigate. They are looking into potential ISE and routing issues within their network. Mater Router 2 is to be replaced to bring back redundancy to this site. ITS staff will assist staff with laptops on site to connect to Eudroam wireless and use VPN to access UQ Network.
    Update: 21 May 2019, 1:15 PM
    Router hardware has failed; working to replace it now. ITS NOC
    Service affected: Networks

    Start: 21 May 2019, 10:00 AM
    End: 22 May 2019, 3:49 PM
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    TRI Voicemail outage

    Resolved
    An issue impacting the TRI voice mails file system is preventing it from restarting.
    ITS and TRI staff are investigating.
    Resolution: 20 May 2019, 5:00 PM
    Service affected: Voice Services

    Start: 20 May 2019, 1:30 PM
    End: 20 May 2019, 5:00 PM
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    Network Outage in Lvl 3 GP South

    Resolved
    There is an outage occuring on lvl 3 GP South (B78). This is currently being investigated by the Network Team.
    Resolution: 20 May 2019, 8:54 AM
    Two switches have been replaced that support Lvl 3. Service has now been restored.
    Service affected: Building Networks

    Start: 20 May 2019, 7:30 AM
    End: 20 May 2019, 8:54 AM
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    Major UQ INTERNET service outage

    Resolved
    UQ INTERNET service is experiencing an unexpected outage and ITS is investigating now.
    Resolution: 19 May 2019, 7:40 PM
    UQ Internet has been restored. It is understood that the outage is likely to have resulted from a network equipment hardware fault, however, the root cause is still under investigation.
    Update: 19 May 2019, 7:43 PM
    We've been affected by a vendor bug during a different change on the device. The UQ Internet service has been recovered by moving the service to different device ports.
    Service affected: Internet Services UQ

    Start: 19 May 2019, 6:30 PM
    End: 19 May 2019, 7:40 PM
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    Eduroam unavailable to UQ users connecting via non-UQ networks

    Resolved
    Eduroam is currently unavailable for the UQ users connecting via non-UQ networks.

    The issue is currently under investigation however at this stage it appears the AARnet RADIUS servers may be implicated.
    Resolution: 17 May 2019, 6:00 PM
    AARnet corrected a routing issue which restored Eduroam for all users.
    Update: 17 May 2019, 2:10 PM
    The issue is known by AARnet and they are working to resolve it.
    Service affected: Wireless Network

    Start: 17 May 2019, 12:30 PM
    End: 17 May 2019, 6:00 PM
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    Maintenance of Unitask

    Resolved
    The encoding of the production database will be changed to support a bigger set of characters.

    During the change people accessing the system will see a maintenance message and they would not be able to view/action any task.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical Information

    The encoding of the production database was partially changed this week from latin-1 to utf-8 mb3. The job was not completed as the da...tabase ran out of disk space and the two biggest tables (arch_contract_data and queriable_log) are remaining from being converted.

    Read more
    Resolution: 17 May 2019, 12:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 16 May 2019, 5:00 PM
    End: 17 May 2019, 12:00 AM
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    Prentice building (B42) Level 3 has lost data/wifi network

    Resolved
    ITS investigating.
    Resolution: 16 May 2019, 4:31 PM
    Service has now been restored. The cause was due to a failed AC unit in the comms room, which stopped working and caused the network equipment to overheat.
    Resolution: 16 May 2019, 4:11 PM
    Network connectivity was restored by rebooting the network switch.
    Service affected: Building Networks

    Start: 16 May 2019, 3:11 PM
    End: 16 May 2019, 4:31 PM
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    Degraded Event Processing

    Resolved
    A change in upstream data has resulted in the processing pipeline becoming completely stuck. This is causing a large delay in logs being processed and available in the cluster.

    A lack of visibility and logging verbosity in Logstash is causing troubles in identifying the offending events.

    The current mitigation is to restart the processing nodes, this resolve the issue temporarily, but even so, they are currently unable to keep up with the current event ingres.

    Kibana and Elasitcsearch are unaffected and will be available during the service outage. New event logs may not appear or will appear patchy while the processing nodes try to catch up with the bac...k log.

    Read more
    Resolution: 15 May 2019, 8:30 AM
    Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.
    Resolution: 15 May 2019, 8:30 AM
    Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.
    Service affected: Centralised Logging Cluster ELK

    Start: 14 May 2019, 5:56 PM
    End: 15 May 2019, 8:30 AM
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    PrISM minor release with initial AD integration implementation (v2.4)(CR#5485)

    Resolved

    A minor PrISM update (v2.4) will be released to implement initial integration in line with Phase 1 of the PrISM-Active Directory (AD) Integration project.

    This upgrade will redirect AD account creation and password reset transactions to a new RPC API. This will alleviate the dependency on Webkerb and a downstream web service hosted on its-gas1 which currently perform new account creations and password resets in AD.
    Resolution: 14 May 2019, 8:00 PM
    Automatic resolution.
    Update: 14 May 2019, 7:15 PM
    Backfilling of objectGuid from AD still in progress
    Resolution: 14 May 2019, 6:00 PM
    Automatic resolution.
    Service affected: PrISM-Active Directory Integration Project

    Start: 14 May 2019, 5:00 PM
    End: 14 May 2019, 8:00 PM
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    Oral Health Building Network Issues

    Resolved
    Currently ITS are investigating the issue
    Resolution: 14 May 2019, 8:30 AM
    Network connectivity has been restored
    Resolution: 14 May 2019, 8:30 AM
    Service affected: Building Networks

    Start: 14 May 2019, 8:30 AM
    End: 14 May 2019, 8:30 AM
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    Maintenance of Unitask

    Resolved
    The encoding of the production database will be changed to support a bigger set of characters. Also, the application instances will be patched to resolve some security vulnerabilities.

    Support after the release

    Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical Information

    The encoding of the database will be changed from latin-1 to utf-8 mb3. Also the application instances will be patched as recommended by AWS.
    Resolution: 13 May 2019, 6:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 13 May 2019, 5:00 PM
    End: 13 May 2019, 6:30 PM
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