IT service updates - Current staff - University of Queensland

Archibus NFS migration

Resolved

Archibus NFS migration from teepee/wagon and samba from soefile to NGDC Isilon

Resolution: 27 May 2019, 7:00 AM

Automatic resolution.

Service affected: ARCHIBUS

Start: 27 May 2019, 6:00 AM

End: 27 May 2019, 7:00 AM

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Network Outage - some UQ remote sites

Resolved

A few UQ Remotes sites lost network connectivity
standrew.router.uq.edu.au
uqhc-varsity.router.uq.edu.au
qaafi-maroochy.router.uq.edu.au
dayboro.router.uq.edu.au
fyear.router.uq.net.au

ITS On Call engineer is investigating.

Resolution: 26 May 2019, 10:53 AM

Service Provider resolved power issue.

Update: 26 May 2019, 10:46 AM

Update from the Internet Service Provider. The AAPT (TGP) had unscheduled power outage at the main distribution rack in this morning. Five UQ remote sites have also been impacted by this event. Currently, the estimated time for resolution is unknown.

Service affected: Networks

Start: 26 May 2019, 8:17 AM

End: 26 May 2019, 10:53 AM

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Aurion and MyAurion not available during maintenance

Resolved

Aurion and MyAurion will not be available during patching and fail-over testing of application servers

Resolution: 25 May 2019, 8:00 AM

Patching and failover testing successfully completed

Update: 25 May 2019, 7:12 AM

Patching and fail-over testing successfully completed

Service affected: Aurion

Start: 25 May 2019, 6:00 AM

End: 25 May 2019, 8:00 AM

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Building Networks Outage - Multiple Buildings at St Lucia Campus

Resolved

Majority of Buildings and Services has now been restored. Final checks now being made.

Resolution: 23 May 2019, 3:58 PM

Services have all been restored

Service affected: Networks

Start: 23 May 2019, 3:52 PM

End: 23 May 2019, 3:58 PM

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Changed to assigned Office 365 license (ITS accounts)

Resolved

As part of the new Microsoft CAUDIT agreement, the assigned Office 365 license type has to be changes. ITS account are the first batch to be assigned the updated license. We are expecting no impact to ITS user accounts.

Resolution: 22 May 2019, 9:00 PM

Automatic resolution.

Service affected: Office 365 Provisioning and Maintenance

Start: 22 May 2019, 6:30 PM

End: 22 May 2019, 9:00 PM

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Office 365 Outage

Resolved

Microsoft has reported a worldwide issue with Exchange that may be affecting some users.

We are trying to contact microsoft for an update.

Current status from Microsoft:
User Impact: Users may be unable to connect to Exchange Online via any protocol.

Current status: Weve identified that a recent code regression within the MailTips feature has inadvertently affected how our systems process some traffic, causing intermittent access issues to Exchange Online through any protocol. Were working to temporarily disable the MailTips feature to mitigate impact. Additionally, we will continue to identify what has caused this regression to occur and develop... a more permanent fix which will allow us to re-enable MailTips functionality.

Scope of impact: This issue may potentially affect any of your users attempting to access Exchange Online via any protocol.

Resolution: 22 May 2019, 4:00 PM

User who experienced issues accessing Exchange Online should have been resolved by 22/5/19 4.00pm. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.

Resolution: 22 May 2019, 4:00 PM

User who experienced issues accessing Exchange Online should have been resolved by 4.00pm 22/5/19. Microsoft has disabled mailtips from their systems which resolved issues. Users may notice that mailtips are unavailable in their outlook clients. There is no ETA from Microsoft for when this feature will be re-enabled. However, the main issue relating to user access has been resolved.

Resolution: 22 May 2019, 4:00 PM

Automatic resolution.

Update: 22 May 2019, 7:28 PM

Microsoft believe the issues has been mitigated (by disabling the Mailtips in Office 365) and users should no longer be affected by the issues. However, we will keep the service status entry opened for another day to confirm UQ users are good again.

Update: 22 May 2019, 2:31 PM

Microsoft have advised that disabling the MailTips from their end has mitigated the issues. The Service Desk has been contact clients to confirm their issues have been resolved.

Update: 22 May 2019, 1:38 PM

Microsoft has advise us the issues should be resolving for users. Microsoft has no ETA on when the issue will be full resolved.

Update: 22 May 2019, 11:24 AM

We have talked to Microsoft and the issue has not been resolved. We cannot tell the number of people who have been affected. Currently there has been 35 Service Desk tickets logged. The next update from Microsoft is scheuled at 3pm AEST. Some users have reported the issue has been resolved for their mail account.

Update: 22 May 2019, 10:17 AM

We ask users to try and use Outlook on portal.office.com. However, from Microsoft's outage notifcation, all protocols are affected which would included access from a browser.

Service affected: Exchange Mail and Calendaring

Start: 22 May 2019, 6:00 AM

End: 22 May 2019, 4:00 PM

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ESXi host offline - Prentice NGDC

Resolved

An ESXi host in the Prentice NGDC has Crashed.
The following Virtual servers are affected:

cai-printsrv
cmm-arivis
cottonmouth
itsprnpvrops
mx1new
plasma
saap03
UQ-XA-DC01

Resolution: 21 May 2019, 1:12 PM

ESXi Host as recovered and VMs have been moved to other Cluster nodes.

Service affected: VMware NextGEN PRN DC

Start: 21 May 2019, 12:45 PM

End: 21 May 2019, 1:12 PM

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CCHR/LCCH Buildings - Network outage affecting wired only network

Resolved

ITS are working closely with QLD Health IT to resolve issues affecting several groups of UQ at the Mater Hospital. Affected areas include CCHR, LCCH and CHQCU.

Staff are onsite to assist staff with laptops in using wireless/vpn as a workaround.

Resolution: 22 May 2019, 3:49 PM

Mater Router R1 has been restarted which has resolved the issue. Staff on site have confirmed network access has been restored

Update: 22 May 2019, 1:13 PM

Mater Router 2 (a Juniper) was bypassed with teh backup FW connections from QH moved to Router 1. This has made no difference. QH NOC have been engaged to investigate. They are looking into potential ISE and routing issues within their network. Mater Router 2 is to be replaced to bring back redundancy to this site. ITS staff will assist staff with laptops on site to connect to Eudroam wireless and use VPN to access UQ Network.

Update: 21 May 2019, 1:15 PM

Router hardware has failed; working to replace it now. ITS NOC

Service affected: Networks

Start: 21 May 2019, 10:00 AM

End: 22 May 2019, 3:49 PM

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TRI Voicemail outage

Resolved

An issue impacting the TRI voice mails file system is preventing it from restarting.
ITS and TRI staff are investigating.

Resolution: 20 May 2019, 5:00 PM

Service affected: Voice Services

Start: 20 May 2019, 1:30 PM

End: 20 May 2019, 5:00 PM

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Network Outage in Lvl 3 GP South

Resolved

There is an outage occuring on lvl 3 GP South (B78). This is currently being investigated by the Network Team.

Resolution: 20 May 2019, 8:54 AM

Two switches have been replaced that support Lvl 3. Service has now been restored.

Service affected: Building Networks

Start: 20 May 2019, 7:30 AM

End: 20 May 2019, 8:54 AM

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Major UQ INTERNET service outage

Resolved

UQ INTERNET service is experiencing an unexpected outage and ITS is investigating now.

Resolution: 19 May 2019, 7:40 PM

UQ Internet has been restored. It is understood that the outage is likely to have resulted from a network equipment hardware fault, however, the root cause is still under investigation.

Update: 19 May 2019, 7:43 PM

We've been affected by a vendor bug during a different change on the device. The UQ Internet service has been recovered by moving the service to different device ports.

Service affected: Internet Services UQ

Start: 19 May 2019, 6:30 PM

End: 19 May 2019, 7:40 PM

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Eduroam unavailable to UQ users connecting via non-UQ networks

Resolved

Eduroam is currently unavailable for the UQ users connecting via non-UQ networks.

The issue is currently under investigation however at this stage it appears the AARnet RADIUS servers may be implicated.

Resolution: 17 May 2019, 6:00 PM

AARnet corrected a routing issue which restored Eduroam for all users.

Update: 17 May 2019, 2:10 PM

The issue is known by AARnet and they are working to resolve it.

Service affected: Wireless Network

Start: 17 May 2019, 12:30 PM

End: 17 May 2019, 6:00 PM

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Maintenance of Unitask

Resolved

The encoding of the production database will be changed to support a bigger set of characters.

During the change people accessing the system will see a maintenance message and they would not be able to view/action any task.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The encoding of the production database was partially changed this week from latin-1 to utf-8 mb3. The job was not completed as the da...tabase ran out of disk space and the two biggest tables (arch_contract_data and queriable_log) are remaining from being converted.

Resolution: 17 May 2019, 12:00 AM

Automatic resolution.

Service affected: Unitask

Start: 16 May 2019, 5:00 PM

End: 17 May 2019, 12:00 AM

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Prentice building (B42) Level 3 has lost data/wifi network

Resolved

ITS investigating.

Resolution: 16 May 2019, 4:31 PM

Service has now been restored. The cause was due to a failed AC unit in the comms room, which stopped working and caused the network equipment to overheat.

Resolution: 16 May 2019, 4:11 PM

Network connectivity was restored by rebooting the network switch.

Service affected: Building Networks

Start: 16 May 2019, 3:11 PM

End: 16 May 2019, 4:31 PM

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Degraded Event Processing

Resolved

A change in upstream data has resulted in the processing pipeline becoming completely stuck. This is causing a large delay in logs being processed and available in the cluster.

A lack of visibility and logging verbosity in Logstash is causing troubles in identifying the offending events.

The current mitigation is to restart the processing nodes, this resolve the issue temporarily, but even so, they are currently unable to keep up with the current event ingres.

Kibana and Elasitcsearch are unaffected and will be available during the service outage. New event logs may not appear or will appear patchy while the processing nodes try to catch up with the bac...k log.

Resolution: 15 May 2019, 8:30 AM

Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.

Resolution: 15 May 2019, 8:30 AM

Primary logging flow was restored to normal operation at 8:30 AM this morning. Several message queue cache files have been since played into the cluster during the course of business to catch up historical data. One event queue cache file has been kept to perform a root cause analysis that is still ongoing. This cache file will be replayed after COB today.

Service affected: Centralised Logging Cluster ELK

Start: 14 May 2019, 5:56 PM

End: 15 May 2019, 8:30 AM

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PrISM minor release with initial AD integration implementation (v2.4)(CR#5485)

Resolved

A minor PrISM update (v2.4) will be released to implement initial integration in line with Phase 1 of the PrISM-Active Directory (AD) Integration project.

This upgrade will redirect AD account creation and password reset transactions to a new RPC API. This will alleviate the dependency on Webkerb and a downstream web service hosted on its-gas1 which currently perform new account creations and password resets in AD.

Resolution: 14 May 2019, 8:00 PM

Automatic resolution.

Update: 14 May 2019, 7:15 PM

Backfilling of objectGuid from AD still in progress

Resolution: 14 May 2019, 6:00 PM

Automatic resolution.

Service affected: PrISM-Active Directory Integration Project

Start: 14 May 2019, 5:00 PM

End: 14 May 2019, 8:00 PM

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Oral Health Building Network Issues

Resolved

Currently ITS are investigating the issue

Resolution: 14 May 2019, 8:30 AM

Network connectivity has been restored

Resolution: 14 May 2019, 8:30 AM

Service affected: Building Networks

Start: 14 May 2019, 8:30 AM

End: 14 May 2019, 8:30 AM

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Maintenance of Unitask

Resolved

The encoding of the production database will be changed to support a bigger set of characters. Also, the application instances will be patched to resolve some security vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The encoding of the database will be changed from latin-1 to utf-8 mb3. Also the application instances will be patched as recommended by AWS.

Resolution: 13 May 2019, 6:30 PM

Automatic resolution.

Service affected: Unitask

Start: 13 May 2019, 5:00 PM

End: 13 May 2019, 6:30 PM

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TRI Eduroam/TRI Guest Wireless Outage

Resolved

Eduroam and TRI Guest wireless networks at TRI do not have Internet access.

This is currently under investigation by ITS.

Resolution: 13 May 2019, 10:33 AM

Automatic resolution.

Service affected: Wireless Network

Start: 13 May 2019, 7:05 AM

End: 13 May 2019, 10:33 AM

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Wireless Network Outage - Parnell building level 2 lecture room

Resolved

After scheduled network upgrade work in the Parnell building, unknown issue caused wireless service in two lecture rooms in level 2. The wireless coverage in other area of the building is not impacted.

Resolution: 13 May 2019, 12:30 PM

ITS has restored wireless to these rooms

Service affected: Wireless Network

Start: 12 May 2019, 4:35 PM

End: 13 May 2019, 12:30 PM

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Aurion and MyAurion not available during upgrade

Resolved

Aurion and My Aurion will be unavailable from 7.00 AM to 9.00 AM on Saturday, 11 May 2019 for system upgrade. We apologise for any inconvenience this may cause.

Update: 11 May 2019, 9:11 AM

Upgrade completed as scheduled

Resolution: 11 May 2019, 9:00 AM

Automatic resolution.

Service affected: Aurion

Start: 11 May 2019, 7:00 AM

End: 11 May 2019, 9:00 AM

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Unitask has intermittent access issues

Resolved

An issue in the network is causing the system to run out of memory and to stop responding to connections.

Technicians are investigating the problem.

Resolution: 10 May 2019, 12:04 PM

The issue has been resolved and the direct connect to the VPC has been resolved.

Service affected: Unitask

Start: 10 May 2019, 12:04 PM

End: 10 May 2019, 12:04 PM

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PrISM minor release with initial AD integration implementation (V2.4) (CR#5485)

Resolved

**Please note that the start time for this change has been updated from 12:00pm to 6:00pm.**

A minor PrISM update (v2.4) will be released to implement initial integration in line with Phase 1 of the PrISM-Active Directory (AD) Integration project.

This upgrade will redirect AD account creation and password reset transactions to a new RPC API. This will alleviate the dependency on Webkerb and a downstream web service hosted on its-gas1 which currently perform new account creations and password resets in AD.

Resolution: 8 May 2019, 6:00 PM

Automatic resolution.

Resolution: 8 May 2019, 8:00 PM

Automatic resolution.

Update: 8 May 2019, 9:17 AM

Updated start time from 12:00pm to 6:00pm.

Service affected: PrISM-Active Directory Integration Project

Start: 8 May 2019, 12:00 PM

End: 8 May 2019, 6:00 PM

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Global DHCP scope options update to WINS server addresses (CR#5322)

Resolved

This change will update the WINS server addresses provided to DHCP clients on all DHCP scopes. Currently DHCP scope settings provide the following WINS server addresses to clients:

Primary WINS Server: 130.102.2.112
Secondary WINS Server: 130.102.5.110

These will be updated to:

Primary WINS Server: 10.208.9.101
Secondary WINS Server: 10.208.137.102

Resolution: 8 May 2019, 2:00 PM

Automatic resolution.

Service affected: WINS

Start: 8 May 2019, 10:00 AM

End: 8 May 2019, 2:00 PM

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Student Tutor Survey with Test URL

Resolved

Some student may have received an email to the Tutor Surveys with a test URL link to testsurvey.eval.uq.edu.au.

The issue has been fixed and the test URL should now be redirected to the correct URL - https://eval.uq.edu.au/eus.onlinesurveyportal/.

Resolution: 6 May 2019, 5:30 PM

Automatic resolution.

Service affected: EvaSys

Start: 6 May 2019, 4:00 PM

End: 6 May 2019, 5:30 PM

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Cluster not operational

Resolved

Elasticsearch cluster is in a red state, investigating cause

Resolution: 6 May 2019, 6:40 PM

A performance state caused the JVM heap to be over-allocated and the several cluster nodes became unresponsive. Upgrading to version 6.7.2 to address some cluster management related bug-fixes and restarting supporting services resolved the issue.

Update: 6 May 2019, 6:40 PM

JVM heap was exceeded and nodes became unresponsive. Upgrading to version 6.7.2 and restarting supporting services restored cluster into an operational state.

Service affected: Centralised Logging Cluster ELK

Start: 6 May 2019, 3:45 PM

End: 6 May 2019, 6:40 PM

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Intermittent access issues to external servers

Resolved

Connection to chalkandwire.com & api.cloud.bb were intermittent. Connections to these third party sites can be established again.

Resolution: 4 May 2019, 8:39 AM

Automatic resolution.

Service affected: Blackboard

Start: 4 May 2019, 7:01 AM

End: 4 May 2019, 8:39 AM

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New version of a process to be released

Resolved

A new version Of the Staff Vaccination process will be deployed to UniTask to support recall events. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask:
* SV recall events from Prism
* SV autocase creation
* Change to immunisation status

Resolution: 29 Apr 2019, 6:00 PM

Automatic resolution.

Service affected: Unitask

Start: 29 Apr 2019, 5:00 PM

End: 29 Apr 2019, 6:00 PM

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CCR Data Centre - Building Power Issues

Resolved

UQ CCR Building at Herston lost power.

UPS and Generator kept power to DC.

Building power was restored.

No services were affected.

Resolution: 29 Apr 2019, 9:25 AM

Automatic resolution.

Service affected: Data Centre

Start: 29 Apr 2019, 8:13 AM

End: 29 Apr 2019, 9:25 AM

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Migrate ITSWEBPD to NGDC Exadata and Upgrade to Oracle 18c

Resolved

Migrate ITSWEBPD to NGDC Exadata and Upgrade to Oracle 18c

Resolution: 27 Apr 2019, 1:00 PM

Automatic resolution.

Service affected: ITS SD ADS Shared Web Database

Start: 27 Apr 2019, 8:00 AM

End: 27 Apr 2019, 1:00 PM

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mySI-net outage scheduled for 24 to 26 April

Resolved

Due to a system update, mySI-net will be unavailable from 4.30pm on Wednesday, 24 April until 9am on Friday, 26 April 2019.

Resolution: 26 Apr 2019, 8:00 AM

Automatic resolution.

Update: 26 Apr 2019, 8:04 AM

SI-net is now available

Service affected: SI-net

Start: 24 Apr 2019, 4:30 PM

End: 26 Apr 2019, 8:00 AM

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Outage impacting uq.edu.au, my.uq.edu.au, courses.uq.edu.au

Resolved

An outage is currently impacting uq.edu.au, my.uq.edu.au, courses.uq.edu.au and a number of other sites that are serving requests off the reverse proxy nginx layer service. Technicians are currently investigating.

Resolution: 23 Apr 2019, 3:18 AM

An issue was encountered whilst initiating preparations for upcoming maintenance. This triggered a cascade of events which resulted in network misconfiguration routing traffic to the incorrect destination. The initial changes have been reverted an service is now back online.

Update: 23 Apr 2019, 3:21 PM

An issue was encountered whilst initiating preparations for upcoming maintenance. This triggered a cascade of events which resulted in network misconfiguration routing traffic to the incorrect destination. The initial changes have been reverted an service is now back online.

Service affected: Web Serving Architecture

Start: 23 Apr 2019, 2:57 PM

End: 23 Apr 2019, 3:18 AM

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Xymon DNS Test Issues

Resolved

Xymon DNS tests are generating false positive alerts.

ITS Staff are investigating the issue.

Resolution: 23 Apr 2019, 10:13 AM

ITS Staff investigated and found that multiple services had not terminated correctly. These services were killed and the issue was resolved. The cause of this issue is being investigated.

Service affected: Xymon Monitoring System

Start: 23 Apr 2019, 7:00 AM

End: 23 Apr 2019, 10:13 AM

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Migrate Credit Precedents production database to NGDC Exadata and Upgrade to Oracle 18c

Resolved

Migrate SASCRP database to NGDC Exadata and Upgrade to Oracle 18c

Resolution: 16 Apr 2019, 8:00 PM

Automatic resolution.

Service affected: Credit Precedents

Start: 16 Apr 2019, 5:00 PM

End: 16 Apr 2019, 8:00 PM

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Therapies Buildings access network down

Resolved

The network in the Therapies and Therapies Annex is currently down. The root cause is under investigation

Resolution: 16 Apr 2019, 5:51 PM

Network services have been restored to Therapies Building. An investigation is ongoing with Cisco Engineers into the exact cause of the outage.

Service affected: Building Networks

Start: 16 Apr 2019, 2:27 PM

End: 16 Apr 2019, 5:51 PM

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BWC (B61a) builiding network outage

Resolved

Brian Wilson Chancellery (61A) building is currently experiencing a wired and wireless network outage. ITS staff is investigating.

Resolution: 14 Apr 2019, 10:15 AM

Reloaded building agg routers

Service affected: Networks

Start: 14 Apr 2019, 5:00 PM

End: 14 Apr 2019, 10:15 AM

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Migrate Headshot production database to NGDC Exadata and Upgrade to Oracle 18c

Resolved

Migrate ITSHSP database to NGDC Exadata and Upgrade to Oracle 18c

Resolution: 14 Apr 2019, 10:00 AM

Automatic resolution.

Service affected: Headshot Database

Start: 14 Apr 2019, 7:00 AM

End: 14 Apr 2019, 10:00 AM

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Aurion and MyAurion not available during maintenance

Resolved

Aurion and MyAurion will be unavailable due to NGDC migration of database and batch components.

Resolution: 13 Apr 2019, 1:30 PM

The outage took longer than expected due to unexpected issues. Aurion database and batch components have successfully been migrated to NGDC and full service is restored.

Service affected: Aurion

Start: 13 Apr 2019, 7:00 AM

End: 13 Apr 2019, 1:30 PM

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SQL 2014 Clustered Database Services - OS Patching

Resolved

This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 development cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.

Resolution: 12 Apr 2019, 8:00 PM

Automatic resolution.

Service affected: SQL 2014 Clustered Database Hosting

Start: 12 Apr 2019, 7:00 PM

End: 12 Apr 2019, 8:00 PM

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SQL 2017 Clustered Database Services - OS Patching

Resolved

This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 30 - 60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.

Resolution: 12 Apr 2019, 7:00 PM

Automatic resolution.

Service affected: SQL 2017 Clustered Database Hosting

Start: 12 Apr 2019, 6:00 PM

End: 12 Apr 2019, 7:00 PM

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UQ SSO unavailable

Resolved

The UQ SSO service, available at

https://auth.uq.edu.au/

was unavailable during the specified period.
ITS staff identified and corrected the issue.

Resolution: 12 Apr 2019, 4:29 PM

Automatic resolution.

Service affected: Single SignOn

Start: 12 Apr 2019, 4:22 PM

End: 12 Apr 2019, 4:29 PM

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Network Outage in Therapies Buildings (84, 84A)

Resolved

Building Agg switch has been restarted, network now restored.

Known bug issue with cisco IOS causing memory leaks. No fix available yet.

Resolution: 11 Apr 2019, 3:34 PM

Therapies Building Agg switch has been restarted. Caused by a memory leak... known bug with Cisco IOS and no fix yet available. This fault will cause both building Agg Switches to fail, therefore taking out the redundant link. Actively investigating pre-emptive actions to help mitigate this issue until a Cisco fix is available.

Resolution: 11 Apr 2019, 3:34 PM

Therapies Building Agg switch has been restarted. Caused by a memory leak... known bug with Cisco IOS and no fix yet available. This fault will cause both building Aggs to fail, therefore taking out teh redundant link.

Update: 11 Apr 2019, 3:34 PM

Bug with Cisco IOS caused memory leak. Agg pair have rebooted and building is back on line

Service affected: Networks

Start: 11 Apr 2019, 3:13 PM

End: 11 Apr 2019, 3:34 PM

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Network Outage at 74 High St Toowong

Resolved

Network services to 74 High St have been affected by a fibre cut on our providers network.

Temporary 4G Wireless service has been installed until the fibre cut has been repaired.

Resolution: 12 Apr 2019, 8:00 AM

Damaged fibre has been repaired by the carrier.

Update: 11 Apr 2019, 1:38 PM

4G Wireless connection has been put in to provide temporary network access for staff on site.

Update: 11 Apr 2019, 1:27 PM

Fault identified as a fibre cut near 50 Ann St. Crews on the way to fix now, no ETR has been provided.

Update: 11 Apr 2019, 1:22 PM

Fault with carrier service which appears to be an issue they have in the fibre network in the CBD. Currently waiting for an ETR. In the interim ITS Networks have setup a temporary wireless service to provide network connectivity to staff at High St.

Service affected: Networks

Start: 11 Apr 2019, 12:03 PM

End: 12 Apr 2019, 8:00 AM

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Student Surveys are current unavailable

Resolved

ITS are currently investigating the issues.

Resolution: 9 Apr 2019, 1:51 PM

There was a issues with the underlying database cluster. This has now been resolved and the Student Survey system is back online.

Service affected: EvaSys

Start: 9 Apr 2019, 1:51 PM

End: 9 Apr 2019, 2:00 PM

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Office 365 logins failing

Resolved

Single Sign-On to the Office 365 is failing for some accounts.

ITS staff are working on the problem. Most accounts are functioning properly again, and the remainder are expected to be fixed by 7:00 AM this morning.

Resolution: 3 Apr 2019, 7:00 AM

Automatic resolution.

Service affected: Office 365 Sign On

Start: 3 Apr 2019, 3:30 AM

End: 3 Apr 2019, 7:00 AM

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UQ Organisational Database Migration

Resolved

The UQ Organisational Database will be migrated to a newer version of the underlying database in the NextGen data centre.

The administration website will be offline, and any datafeeds will not recieve data during that period.

Resolution: 31 Mar 2019, 11:15 AM

The migration has worked successfully in a shorter time than we expected. The website and database are back up, including for data feeds.

Service affected: UQ Organisational Database

Start: 31 Mar 2019, 8:00 AM

End: 31 Mar 2019, 11:15 AM

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Aurion and MyAurion not available during maintenance

Resolved

Aurion and MyAurion will be unavailable from 6 AM to 9 AM on Saturday 30th March 2019 for patching and fail-over testing

Resolution: 30 Mar 2019, 9:00 AM

Patching and fail-over testing completed successfully

Service affected: Aurion Application Servers

Start: 30 Mar 2019, 6:00 AM

End: 30 Mar 2019, 9:00 AM

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Migrate Collation production database to NGDC Exadata and Upgrade to 12.2

Resolved

Migrate COLLP dataabse to NGDC Exadata and database Upgrade

Resolution: 30 Mar 2019, 10:00 AM

Automatic resolution.

Service affected: Collation Database

Start: 30 Mar 2019, 6:00 AM

End: 30 Mar 2019, 10:00 AM

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Therapies Building network outage

Resolved

The building access network in the Therapies building is down at the moment. Although it may be due to a power outage in the buildings we are still investigating the fault.

Resolution: 29 Mar 2019, 12:30 PM

The building aggregation switch reloaded because of a software bug. Preventative measures are being investigated. The building network has now recovered.

Resolution: 29 Mar 2019, 12:30 PM

The building aggregation switch reloaded because of a software bug. Preventative measures are being investigated. The building network has now recovered.

Service affected: Building Networks

Start: 29 Mar 2019, 12:08 PM

End: 29 Mar 2019, 12:30 PM

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Learn.uq.edu.au reduced redundancy

Resolved

Learn.uq.edu.au is running under reduced redundancy due to an underlying data centre issue.
Service is currently being restored.
Users may be experiencing issues during this period.
ITS apologises for any inconvenience caused.

Resolution: 27 Mar 2019, 11:57 AM

Learn.uq.edu.au has been returned to full service.

Service affected: Blackboard

Start: 27 Mar 2019, 11:00 AM

End: 27 Mar 2019, 11:57 AM

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Total VMware outage

Resolved

Complete power loss to rack in Data centre has caused critical outage to Infrastructure.

All Virtual Guest Machines are impacted.

Resolution: 27 Mar 2019, 11:20 AM

Power has been restored to Rack and infrastructure is fully functional. ITS Engineers has restarted all affected Virtual servers.

Resolution: 27 Mar 2019, 11:20 AM

Automatic resolution.

Service affected: VMware NextGEN PRN DC

Start: 27 Mar 2019, 10:56 AM

End: 27 Mar 2019, 11:20 AM

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Loss of power Prentice DC2 B4

Resolved

Due to a loss of power, servers located in Prentice DC2 B4 were unavailable.

Engineers are in the process of making sure all impacted servers have recovered.

Resolution: 27 Mar 2019, 11:05 AM

Automatic resolution.

Service affected: Data Centre

Start: 27 Mar 2019, 10:50 AM

End: 27 Mar 2019, 11:05 AM

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Apply ESXi patches to CCR Nextgen Nutanix cluster

Resolved

Apply latest ESXi patches to CCR Nextgen vSphere Datacenter - CCR.

Resolution: 27 Mar 2019, 11:00 AM

Automatic resolution.

Service affected: VMware NextGEN CCR DC

Start: 27 Mar 2019, 9:00 AM

End: 27 Mar 2019, 11:00 AM

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Maintenance of Unitask

Resolved

The production instances will be patched to resolve some security vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The instances will be patched as recommended by AWS, also the PDF generator connector will be upgraded to resolve an issue causing PDFs not being generated.

Resolution: 26 Mar 2019, 5:45 PM

Automatic resolution.

Service affected: Unitask

Start: 26 Mar 2019, 5:00 PM

End: 26 Mar 2019, 5:45 PM

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Apply ESXi patches to PRN cluster

Resolved

Apply latest ESXi patches to vSphere Datacenter - Prentice Legacy.

Resolution: 26 Mar 2019, 3:45 PM

Automatic resolution.

Service affected: VMware PRN DC

Start: 26 Mar 2019, 1:00 PM

End: 26 Mar 2019, 3:45 PM

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Apply ESXi patches to GPN cluster

Resolved

Apply latest ESXi patches to Datacenter - GPNorth Legacy.

Resolution: 26 Mar 2019, 12:00 PM

Automatic resolution.

Service affected: VMware GPN DC

Start: 26 Mar 2019, 10:00 AM

End: 26 Mar 2019, 12:00 PM

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Apply ESXi patches to ESXi hosts CCR

Resolved

Apply latest ESXi patches to All ESXi hosts in Datacenter - UQCCR Legacy.

Resolution: 26 Mar 2019, 10:00 AM

Automatic resolution.

Service affected: VMware NextGEN CCR DC

Start: 26 Mar 2019, 8:00 AM

End: 26 Mar 2019, 10:00 AM

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AOS (NOS) 5.10.2 upgrade to Prentice NextGen Nutanix cluster

Resolved

NOS (Acropolis) 5.10.2 upgrade to Prentice02 NextGen Nutanix cluster.

Resolution: 25 Mar 2019, 3:45 PM

Automatic resolution.

Service affected: VMware NextGEN PRN DC

Start: 25 Mar 2019, 2:30 PM

End: 25 Mar 2019, 3:45 PM

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AOS (NOS) 5.10.2 upgrade to CCR NextGen Nutanix cluster

Resolved

NOS (Acropolis) 5.10.2 upgrade to CCR02 NextGen Nutanix cluster.

Resolution: 25 Mar 2019, 2:30 PM

Automatic resolution.

Service affected: VMware NextGEN CCR DC

Start: 25 Mar 2019, 1:30 PM

End: 25 Mar 2019, 2:30 PM

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Intermittent Network Issues for some Non-St Lucia Sites

Resolved

We are experiencing intermittent network issues that are affecting some of UQs sites external to St Lucia Campus.

This is currently being investigated by ITS NOC

Resolution: 25 Mar 2019, 11:35 AM

Configuration issue found on MAN1. Now fixed

Service affected: Networks

Start: 25 Mar 2019, 11:15 AM

End: 25 Mar 2019, 11:35 AM

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AWS Direct Connect experiencing intermittent issues

Resolved

Due to an ongoing network outage on one of the AWS Direct Connect terminating routers at St Lucia (Event 17436), some traffic may be getting dropped.

ITS are currently investigating the problem.

Resolution: 25 Mar 2019, 11:35 AM

The underlying issue (https://www.its.uq.edu.au/?incident_id=17436) has been resolved.

Service affected: Amazon Web Services - Direct Connect

Start: 25 Mar 2019, 10:50 AM

End: 25 Mar 2019, 11:35 AM

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AOS (NOS) 5.10.2 upgrade to Prentice Nutanix cluster

Resolved

NOS (Acropolis) 5.10.2 upgrade to Prentice Nutanix cluster.

Resolution: 25 Mar 2019, 1:30 PM

Automatic resolution.

Service affected: VMware PRN DC

Start: 25 Mar 2019, 10:30 AM

End: 25 Mar 2019, 1:30 PM

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VDI Services - Reduced Redundancy

Resolved

The VDI 02 server has had critical hardware failures.

Service is still running from VDI 01 server.

Infrastructure Staff are investigating the issue.

Resolution: 28 Mar 2019, 2:40 PM

Hardware was replaced. Service owner confirmed system is ok.

Service affected: VDI Servers

Start: 25 Mar 2019, 8:42 AM

End: 28 Mar 2019, 2:40 PM

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AOS (NOS) 5.10.2 upgrade to GPnorth Nutanix cluster

Resolved

NOS (Acropolis) 5.10.2 upgrade to GPnorth Nutanix cluster.

Resolution: 25 Mar 2019, 10:30 AM

Automatic resolution.

Service affected: VMware GPN DC

Start: 25 Mar 2019, 8:30 AM

End: 25 Mar 2019, 10:30 AM

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AOS (NOS) 5.10.2 upgrade to CCR Nutanix cluster

Resolved

NOS (Acropolis) 5.10.2 upgrade to CCR Nutanix cluster.

Resolution: 25 Mar 2019, 8:30 AM

Automatic resolution.

Service affected: VMware CCR DC

Start: 25 Mar 2019, 7:30 AM

End: 25 Mar 2019, 8:30 AM

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building 01-0017 (LIB) network outage

Resolved

The scheduled change is to upgrade OS on the building router. The change will disconnect the building from external network access for about 15 minutes.

Resolution: 24 Mar 2019, 5:30 PM

Automatic resolution.

Service affected: Building Networks

Start: 24 Mar 2019, 5:00 PM

End: 24 Mar 2019, 5:30 PM

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Unable to access ITS Confluence instance

Resolved

We are currently investigating an issues with accessing ITS instance of Confluence.

Jira (which are hosted separate servers) is online.

Apologies for any inconveniences caused.

Resolution: 24 Mar 2019, 1:47 PM

db storage was full. space freed up

Service affected: ITS Confluence

Start: 24 Mar 2019, 1:00 PM

End: 24 Mar 2019, 1:47 PM

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Switchover Patched Databases Back to plover

Resolved

The follwing databases will be switched from the CCR machine room to the Prentice machine room.

Data Hub Production
===========
HUBP2
ODIP2
SPOKEP2

UQ Interact Production
==============
ERAP2

Electronic Course Profile Production
======================
ECPSP2

Resolution: 24 Mar 2019, 9:00 AM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 24 Mar 2019, 8:00 AM

End: 24 Mar 2019, 9:00 AM

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Exadata Platinum patching - plover-cluster

Resolved

The CCR Exadata (plover-cluster) will be patched as follows:

1)Jan 2019 Quarterly Full Stack Download Patch (QFSDP)

The following non-production databases will be unavailable during the patching.

The following development databases will be patched to CPU Jan 2019 post platinum patching:

Aurion NGDC Migration
==============
AURUPGR
AURACPT

Blackboard Development
================
BBSTAGE
BBUPGRDV

SI-net NGDC Migration
==============
SA92TST2

UniFi Development
============
FS92FNTA
FS92PREP
FS92PTST

Data Hub Development...
===============
HUBD

Resolution: 23 Mar 2019, 8:00 PM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 23 Mar 2019, 8:00 AM

End: 23 Mar 2019, 8:00 PM

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Switchover Databases to magpie-cluster

Resolved

In preparation for OS patching, the following databases will be switched from the CCR machine room to the Prentice machine room. As part of the switcover the databases will be patched to CPU Jan 2019.

UniFi Production
===========
FS92P2

Archibus Production
=======-======
PFABP2

Animal Welfare Production
================
AWUP2

Blackboard Production
==============
BBLRNP2

Research Master Production
==================
RMASTP2

Disability Management Production
=====================
SSSDMP2

Control-M Production
=============
... CM9EMP2
CM9SVP2

Data Hub Production
===========
HUBP2
ODIP2
SPOKEP2

UQ Interact Production
==============
ERAP2

PHIRE Production
=============
PHIREP2

Electronic Course Profile Production
======================
ECPSP2

Resolution: 23 Mar 2019, 9:00 AM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 23 Mar 2019, 6:00 AM

End: 23 Mar 2019, 9:00 AM

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IMS Replacement Project enable enforcement

Resolved

To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Wednesday 20 March 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
Post this change, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet session, if... you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Resolution: 20 Mar 2019, 11:59 PM

All changes have been implemented and tested on the Internet Management System. Users on wired connections without UQ Agent installed may need to visit https://login.uq.edu.au to establish an Internet session.

Service affected: Internet Management Service

Start: 20 Mar 2019, 8:00 PM

End: 20 Mar 2019, 11:59 PM

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Deploying of 2 new processes

Resolved

2 processes from Graduate School will be deployed:
* Nomination of Thesis Examiners
* Change of Advisor or Advisory Team

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Resolution: 20 Mar 2019, 8:00 AM

Automatic resolution.

Service affected: Unitask

Start: 20 Mar 2019, 7:30 AM

End: 20 Mar 2019, 8:00 AM

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The Electronic Course Profile System (ECPS) will be undergoing scheduled maintenance

Resolved

The Electronic Course Profile Production database (ECPSPROD) will be offline for scheduled maintenance.

Student and public access to course profiles will be affected and it will not be possible to edit course profiles during this time.

Resolution: 17 Mar 2019, 2:00 PM

Automatic resolution.

Service affected: Electronic Course Profile System

Start: 17 Mar 2019, 8:00 AM

End: 17 Mar 2019, 2:00 PM

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Exadata Platinum patching - magpie-cluster

Resolved

The Prentice Exadata (magpie-cluster) will be patched as follows:

1)Jan 2019 Quarterly Full Stack Download Patch (QFSDP)

The following non-production databases will be patched to CPU Jan 2019 post platinum patching:

UniFi non-production
============
FS92PSUP
FS92REPT

Blackboard Development
================
BBEXPDEV

SI-net NGDC Development
=================
SA92DESX
SA92PREX
SA92PSUX
SA92PTSX
SA92SRCE
SA92TECX

PHIRE Development
=============
PHIUPGR

Resolution: 16 Mar 2019, 8:00 PM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 8:00 AM

End: 16 Mar 2019, 8:00 PM

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Switchover Databases to plover-cluster

Resolved

In preparation for OS patching, the following databases will be switched from the Prentice machine room to the CCR machine room.

UniFi Production
===========
FS92P1

Archibus Production
=======-======
PFABP1

Animal Welfare Production
================
AWUP1

Blackboard Production
==============
BBLRNP1

Research Master Production
==================
RMASTP1

Student Management System (Web Services)
=====================
SSSDMP1

Control-M Production
=============
CM9EMP1
CM9SVP1

PHIRE Production
======...=======
PHIREP1

Resolution: 16 Mar 2019, 8:00 AM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 6:00 AM

End: 16 Mar 2019, 8:00 AM

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git.its.uq.edu.au currently unavailable

Resolved

Git is currently not available.

Engineers are looking into the issue.

Resolution: 15 Mar 2019, 10:41 AM

The backend storage server has been recovered.

Service affected: Git

Start: 15 Mar 2019, 10:28 AM

End: 15 Mar 2019, 10:41 AM

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Kibana Offline

Resolved

A server has run out of disk space preventing the Kibana front-end applications from working. Remediation of the issue is underway.

Elasticsearch and all application logging is still working as per normal.

Update: 15 Mar 2019, 10:30 AM

New logrotated policy has been implemented to consume less of the `/var` volume and `/var` was also increased in size.

Update: 15 Mar 2019, 9:00 AM

Some data was freed up temporarily restoring service.

Service affected: Centralised Logging Cluster ELK

Start: 15 Mar 2019, 8:30 AM

End: 15 Mar 2019, 9:00 AM

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Upscale AWS RDS Trim oracle database

Resolved

Upscale AWS RDS Trim oracle database to instance class db.m4.2xlarge

Resolution: 14 Mar 2019, 9:00 PM

Automatic resolution.

Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 14 Mar 2019, 8:00 PM

End: 14 Mar 2019, 9:00 PM

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Restarting database

Resolved

The database used by Unitask will be restarted to apply a new configuration change.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support

After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details
The configuration change will prevent the database to potentially exhaust the instance memory and crash.

Resolution: 14 Mar 2019, 5:15 PM

Automatic resolution.

Service affected: Unitask

Start: 14 Mar 2019, 5:00 PM

End: 14 Mar 2019, 5:15 PM

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failed memory in Host

Resolved

Failed memory DIMM module in one ESXi host. no impact on Guest Virtual machines.

Host has been removed from cluster and awaiting replacement Memory module.

Resolution: 15 Mar 2019, 2:54 AM

Replaced faulty DIMM

Service affected: VMware NextGEN CCR DC

Start: 14 Mar 2019, 4:13 PM

End: 15 Mar 2019, 2:54 PM

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Syllabus+, Web Room Bookings, UQ Book It unavailable

Resolved

A Database rebuild is occurring for Syllabus+ and linked services will be unavailable while this occurs

Resolution: 13 Mar 2019, 8:00 AM

Automatic resolution.

Service affected: Syllabus Plus

Start: 12 Mar 2019, 5:00 PM

End: 13 Mar 2019, 8:00 AM

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Deployment of new Finance Administration process and worklist upgrade

Resolved

A new Finance Administration process will be deployed to UniTask production.
* Unifi user access

A new version of the worklist will be deployed to fix some performance issues.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Resolution: 5 Mar 2019, 8:00 AM

Automatic resolution.

Service affected: Unitask

Start: 5 Mar 2019, 7:30 AM

End: 5 Mar 2019, 8:00 AM

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Aurion and MyAurion not available during maintenance

Resolved

Aurion and MyAurion will be unavailable due to server patching and fail-over testing

Resolution: 2 Mar 2019, 9:00 AM

Change has been postponed

Service affected: Aurion Application Servers

Start: 2 Mar 2019, 6:00 AM

End: 2 Mar 2019, 9:00 AM

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Prince Charles and Redcliffe Hospital outage

Resolved

A network outage is affecting users at the Prince Charles and Redcliffe Hospitals.

Resolution: 4 Mar 2019, 9:30 AM

On site router had failed. It has now been replaced and services are back

Service affected: WAN Network

Start: 1 Mar 2019, 4:00 PM

End: 4 Mar 2019, 9:30 AM

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MyUQ Portal down

Resolved

MyUQ Portal is down, currently investigating.

Resolution: 1 Mar 2019, 12:00 PM

Issues with OS image resolved.

Update: 1 Mar 2019, 12:00 PM

Outage Resolved after diagnosing issue.

Resolution: 1 Mar 2019, 12:00 PM

Automatic resolution.

Service affected: myUQ

Start: 1 Mar 2019, 11:40 AM

End: 1 Mar 2019, 12:00 PM

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echo360 sync issue

Resolved

there was an issue with the sync process between echo360 and Syllabus plus which has now been resolved.

Resolution: 1 Mar 2019, 10:00 AM

Automatic resolution.

Service affected: Echo360 ALP

Start: 28 Feb 2019, 12:00 PM

End: 1 Mar 2019, 10:00 AM

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Gordon Greenwood - disruption to network services

Resolved

Network dropouts are occurring for some staff on several floors. ITS NOC is investigating a potential faulty network device.

Resolution: 28 Feb 2019, 1:52 PM

Building router reloaded

Update: 28 Feb 2019, 1:11 PM

Gordon Greenwood connectivity restored after the building router was reloaded.

Service affected: Building Networks

Start: 28 Feb 2019, 11:50 AM

End: 28 Feb 2019, 1:52 PM

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vCenter unavailable

Resolved

Service unavailable on vCenter. Web GUI unavailable.

Resolution: 26 Feb 2019, 9:45 AM

Automatic resolution.

Service affected: VMware NextGEN PRN DC

Start: 26 Feb 2019, 8:00 AM

End: 26 Feb 2019, 9:45 AM

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Public Health Building Level 2 Network Outage

Resolved

ITS are on route to replace a failed switch. Estimated time of restoration is 10:30am.

Resolution: 25 Feb 2019, 11:29 AM

ITS has replaced the failed equipment

Service affected: Networks

Start: 25 Feb 2019, 9:28 AM

End: 25 Feb 2019, 11:29 AM

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Evasys migration

Resolved

ITS will be migrating the Evasys Production environment.

The student surveys for 2019 Summer Semester have now been completed and there will be minimal end user usage until March 2019.

Resolution: 25 Feb 2019, 6:00 PM

Automatic resolution.

Service affected: EvaSys

Start: 25 Feb 2019, 8:00 AM

End: 25 Feb 2019, 6:00 PM

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Colin Clark - Shut down Electrical Distribution board DB-1A

Resolved

P&F electricians working on the Tutor Rooms Colin Clark will be shutting down Electrical Distribution board DB-1A to enable installation of new RCD Circuit breakers.

Resolution: 25 Feb 2019, 7:30 AM

Automatic resolution.

Service affected: Building Networks

Start: 25 Feb 2019, 6:00 AM

End: 25 Feb 2019, 7:30 AM

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Connectivity issue in Data Centre network

Resolved

A issue has been found in the Legacy Data Centre Network. This is being investigated by engineers, full impact is still being determined.

All incoming email flow to UQ and all outgoing email flow via smtp.uq.edu.au was interrupted for a short period but
has now recovered.

Resolution: 22 Feb 2019, 8:37 AM

The problem was caused by a failed switch. The switch was reloaded and services restored.

Service affected: Data Centre Network

Start: 22 Feb 2019, 7:03 PM

End: 22 Feb 2019, 8:37 AM

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IMS Replacement Project cutover

Resolved

To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Thursday 21 February 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
From Monday 11 February, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet se...ssion, if you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Resolution: 22 Feb 2019, 12:00 AM

Automatic resolution.

Service affected: Internet Management Service

Start: 21 Feb 2019, 8:00 PM

End: 22 Feb 2019, 12:00 AM

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Password Change Failure

Resolved

Due to a technical issue, UQ password reset/changed during this period would only be effective for some of the UQ systems.

Resolution: 25 Feb 2019, 12:00 PM

Issue affecting password change/reset failure has now been resolved. Affected users will need to reset/change their password again via Password Change Page. We are in the process of establishing affected users and contacting them.

Resolution: 25 Feb 2019, 12:00 PM

Automatic resolution.

Service affected: Password Change Page

Start: 21 Feb 2019, 2:00 PM

End: 25 Feb 2019, 12:00 PM

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Account creation/reactivation and password change

Resolved

Due to a technical issue, the passwords on newly created accounts and password resets in WebPrISM did not update to all systems.

A small number of account reactivations failed, and the activation emails for those accounts did not work.

Resolution: 25 Feb 2019, 12:00 PM

Newly created accounts and passwords which were reset during the outage period will need to change their passwords again via Password Change Page to resolve the problem. Later this afternoon, the password status on affected people will be updated so that they're required to change their password at next login to SSO service, e.g. myUQ. They will also be notified via email. The failed reactivated accounts are in the process of being fixed and new activation emails will be sent.

Resolution: 25 Feb 2019, 12:00 PM

Automatic resolution.

Service affected: PrISM Identity Management

Start: 21 Feb 2019, 2:00 PM

End: 25 Feb 2019, 12:00 PM

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Maintenance of Unitask

Resolved

The production database will be upgraded and the instances will be patched to resolve some security vulnerabilities.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The database will be upgraded to a more recent version
The instances will be patched as recommended by AWS

Resolution: 20 Feb 2019, 6:15 PM

Automatic resolution.

Service affected: Unitask

Start: 20 Feb 2019, 5:00 PM

End: 20 Feb 2019, 6:15 PM

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OS Upgrade - its-isilon01

Resolved

Vendor Upgrade of cluster OS (OneFS) In Person to fix known bug in current code.

Resolution: 19 Feb 2019, 1:00 AM

Automatic resolution.

Service affected: nas01 NFS File Storage

Start: 18 Feb 2019, 3:00 PM

End: 19 Feb 2019, 1:00 AM

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Deployment of new Finance Administration process.

Resolved

A new Finance Administration process will be deployed to UniTask production.
* Project Change Request

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Resolution: 18 Feb 2019, 8:00 AM

Automatic resolution.

Service affected: Unitask

Start: 18 Feb 2019, 7:30 AM

End: 18 Feb 2019, 8:00 AM

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Gitlab Upgrade to 11.7.4

Resolved

Gitlab will be upgraded to 11.7.4 to fix multiple security vulnerabilities.

Resolution: 16 Feb 2019, 8:00 PM

Automatic resolution.

Service affected: Git

Start: 16 Feb 2019, 2:00 PM

End: 16 Feb 2019, 8:00 PM

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Linux OS patching + Jan 2019 PSU on bangers

Resolved

Linux OS patching + Jan 2019 PSU on bangers

Resolution: 16 Feb 2019, 10:00 AM

Automatic resolution.

Service affected: Oracle Production DB Hosting

Start: 16 Feb 2019, 8:00 AM

End: 16 Feb 2019, 10:00 AM

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