OSX Clients can not print

Reduced service delivery during period
OSX Clients in IMB, SEES and ITS can not print. So I assume it is across all of uq. error on client is unable to start job
Service affected: Papercut Printing Services

Start: 15 Oct 2021, 12:17 PM
End: Unknown
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Known Issue - Blackboard Course Reports

Reduced service delivery during period
The Learn.UQ (Blackboard) Course Reports are not currently working as expected and show no data for:
- All User Activity inside Content Areas
- Overall Summary of User Activity

ITS has raised this issue with the vendor (Blackboard) and it is under investigation. There is no ETA for resolution.

Course Coordinators can request a manually run report. For more details email staff eLearning Support help@elearning.uq.edu.au
Service affected: Blackboard Learn

Start: 21 Sep 2021, 3:27 PM
End: Unknown
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Issue with Student Survey Portal page after user authentication - eval.uq.edu.au

Reduced service delivery during period
There is currently an issues with the Student Survey Portal (https://eval.uq.edu.au) where the survey page does not load after user authentication. The vendor is currently investigating the issue.

The workaround is to refresh page in the browser or try opening the survey portal at https://eval.uq.edu.au/ (UQ login required) in a different browser. (Chrome, Firefox, or Safari on a desktop, or an Android or iPhone mobile browser).

You may also need to clear your cache using Ctrl + F5 (Windows), Ctrl + Shift + R (Linux), or Command + Shift + R (Mac).
Service affected: EvaSys

Start: 17 May 2021, 10:00 AM
End: Unknown
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IMB Access switch upgrade - Level 5 West and North Blocks

Resolved
Full network outage in North block research offices and labs and and west block, excluding CSIRO. Please avoid the area if you can. Any questions/issues please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 17 Oct 2021, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 17 Oct 2021, 9:00 AM
End: 17 Oct 2021, 5:30 PM
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VSS Router IOS upgrade of Megatron (Wireless PE) and re-enable BFD and SNMP service

Resolved
1 Upgrade router IOS from Current Version to 17.03.03 code on the wireless PE, Megatron

2. re-enable BFD with timers set to 750

3. re-enable SNMP service, but with cutdown service list

Staff onsite to perform change

Resolution: 17 Oct 2021, 9:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 17 Oct 2021, 7:00 AM
End: 17 Oct 2021, 9:00 AM
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Apply release R 3.0.0. of the Aurion Connector to production

Resolved
The release contains the following fixes and related enhancements:
1) Permanent source code fix for lambda layer reference (that was already configured in prod through console for payslips P2 ticket during go-live on 4 October 2021),
2) Clean-up of empty unprocessed files
Resolution: 15 Oct 2021, 4:15 PM
Automatic resolution.
Service affected: Aurion Connector

Start: 15 Oct 2021, 4:00 PM
End: 15 Oct 2021, 4:15 PM
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ServiceDesk Plus Startup Issue

Resolved
Access to ServiceDesk Plus for Advancement is currently unavailable. ITS staff are currently restoring services.
Resolution: 15 Oct 2021, 12:00 PM
Server restore from backup was required.
Service affected: ServiceDesk Plus - Advancement

Start: 15 Oct 2021, 8:00 AM
End: 15 Oct 2021, 12:00 PM
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Online Applications Scheduled Maintenance

Resolved
The Online Applications portal will be unavailable for scheduled maintenance during this period
Resolution: 14 Oct 2021, 10:00 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 14 Oct 2021, 8:00 AM
End: 14 Oct 2021, 10:00 AM
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Network Outage to Building 20, GCI

Resolved
All network services are offline at GCI Building 20. Network switches are offline due to potential power issues. Under investigation by ITS and P&F advised
Resolution: 13 Oct 2021, 9:15 AM
Both building Aggs are in the same comms room which had lost power. They did not restart correctly
Resolution: 13 Oct 2021, 9:15 AM
Automatic resolution.
Service affected: Networks

Start: 13 Oct 2021, 7:00 AM
End: 13 Oct 2021, 9:15 AM
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JAMF Services Unavailable

Resolved
We are currently having issues with JAMF Cloud not being able to login, experiencing long loading times and freezing as well as Self Service not working. A job has been logged with JAMF support and we are working to solve this issue in a timely manner.
Resolution: 13 Oct 2021, 10:22 AM
JAMF have since rectified the problem on their end and all services should be back online now.
Service affected: JAMF Cloud

Start: 12 Oct 2021, 12:18 PM
End: 13 Oct 2021, 10:22 AM
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Modify the ACI vSwitch policy to disable LACP and provide redundancy to host networking

Resolved
Following the Prentice VMware outage 5/10/2021, all ESXI hosts are configured with only a single Network uplink from the virtual switch to the ACI leaf switch. This CR will disable the LACP configuration and allow for additional Uplink to be added to the virtual switch for all hosts in the vmware cluster.
Resolution: 11 Oct 2021, 11:30 PM
Automatic resolution.
Resolution: 11 Oct 2021, 11:30 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 11 Oct 2021, 10:30 PM
End: 11 Oct 2021, 11:30 PM
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UQ Book It - 403 Web App Stopped

Resolved
Issue with the UQ Book It cloud hosted services. Issue has been referred to the vendor for resolution.
Resolution: 11 Oct 2021, 4:00 AM
Service affected: UQ Bookit

Start: 11 Oct 2021, 10:00 AM
End: 11 Oct 2021, 4:00 AM
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IMB Access Upgrades - Server switch migrations

Resolved
This work will impact the IMB RDM cache, HPC Delta and Epsilon and IMB server Farm. The IMB RDM cache will be offline for approx 30 min and the other service will be offline for approx 1 minute.
Resolution: 10 Oct 2021, 2:00 PM
Automatic resolution.
Service affected: IMB VM server farm

Start: 10 Oct 2021, 9:00 AM
End: 10 Oct 2021, 2:00 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-10-05+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 7 Oct 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 7 Oct 2021, 7:00 AM
End: 7 Oct 2021, 7:30 AM
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Prentice VMWare NextGen Incident

Resolved
An unscheduled interruption is affecting Prentice NextGen Data Centre.

The majority of services have been checked and/or restored.
Resolution: 6 Oct 2021, 9:08 AM
Service affected: VMware NextGEN PRN DC

Start: 5 Oct 2021, 6:24 PM
End: 6 Oct 2021, 9:08 AM
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Users may be unable to access Outlook on the web.

Resolved
User Impact:

- Users may be unable to access Outlook on the web.
-The search feature may not be working in Exchange Online, Microsoft Teams, and SharePoint Online.
- Recently uploaded files to Microsoft Teams may be temporarily inaccessible.

This is an issue on Microsofts side. Microsoft are reverting this update to mitigate impact. Further updates will be provided as they come to light

Resolution: 5 Oct 2021, 3:30 PM
Microsoft have now marked the issue as resolved : "Final status: We've reached acceptable levels of service availability and confirmed via extensive monitoring that the the issue has been mitigated for all previously impacted environments."
Update: 5 Oct 2021, 2:32 PM
From Microssoft: Our monitoring continues to indicate improvement across all of the affected environments. Concurrently, we're continuing with our targeted mitigation strategy and are at approximately 90 percent recovery. We'll continue to monitor progress and provide updates as available.
Update: 5 Oct 2021, 12:03 PM
12noon update from Microsoft "Current status: We're observing that service is steadily recovering in a portion of infrastructure that we have both reverted the offending update and restarted services. We are following the same mitigation steps in other sections of the affected infrastructure to restore service."
Update: 5 Oct 2021, 11:35 AM
Microsoft update from 10.56am: "Current status: We've identified that a recent configuration update is contributing to impact. We have reverted this update and in addition, we are restarting services to mitigate impact." Their next update will be at 12noon.
Service affected: Office 365 - Staff Email

Start: 5 Oct 2021, 9:00 AM
End: 5 Oct 2021, 3:30 PM
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Users may be unable to access Outlook on the web

Resolved
User Impact:

- Users may be unable to access Outlook on the web.
-The search feature may not be working in Exchange Online, Microsoft Teams, and SharePoint Online.
- Recently uploaded files to Microsoft Teams may be temporarily inaccessible.

This is an issue on Microsofts side. Microsoft are reverting this update to mitigate impact. Further updates will be provided as they come to light.
Resolution: 5 Oct 2021, 3:30 PM
Microsoft have now marked the issue as resolved : "Final status: We've reached acceptable levels of service availability and confirmed via extensive monitoring that the the issue has been mitigated for all previously impacted environments."
Update: 5 Oct 2021, 2:52 PM
From Microssoft: Our monitoring continues to indicate improvement across all of the affected environments. Concurrently, we're continuing with our targeted mitigation strategy and are at approximately 90 percent recovery. We'll continue to monitor progress and provide updates as available.
Update: 5 Oct 2021, 12:02 PM
12noon update from Microsoft "Current status: We're observing that service is steadily recovering in a portion of infrastructure that we have both reverted the offending update and restarted services. We are following the same mitigation steps in other sections of the affected infrastructure to restore service."
Update: 5 Oct 2021, 11:32 AM
Microsoft update from 10.56am: "Current status: We've identified that a recent configuration update is contributing to impact. We have reverted this update and in addition, we are restarting services to mitigate impact." Their next update will be at 12noon.
Service affected: Office 365 - Student Email

Start: 5 Oct 2021, 9:00 AM
End: 5 Oct 2021, 3:30 PM
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Uptrends test status not feeding to Xymon

Resolved
A vendor side change to the uptrends API has impacted the ability for Xymon to send alerts based on the status of uptrends tests.

At present, no alerting for failure of uptrends test will be sent from Xymon. All other alerting is working as expected.

ITS engineers are working on trying to rectify the issue and have also engaged the vendor for a fix.
Resolution: 1 Oct 2021, 5:40 PM
Alerting has been restored via an adjustment to the account permissions. Vendor is investigating what caused the change to behaviour
Service affected: Xymon Monitoring System

Start: 1 Oct 2021, 4:41 PM
End: 1 Oct 2021, 5:40 PM
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SWARM switch management tool down

Resolved
swarm.netman.uq.edu.au is currently intermittently unavailable due to an ongoing hardware failure.
Resolution: 1 Oct 2021, 5:48 PM
swarm has been moved to a VMware VM on newer non-faulty hardware.
Resolution: 1 Oct 2021, 5:48 PM
swarm has been moved to a VMware VM on newer non-faulty hardware.
Resolution: 1 Oct 2021, 5:48 PM
swarm has been moved to a VMware VM on newer non-faulty hardware.
Service affected: UQ SWARM

Start: 1 Oct 2021, 4:00 PM
End: 1 Oct 2021, 5:48 PM
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Deployment of new version of Student Administration processes

Resolved
A new version of the following three processes will be released:

* Extend Studies and New CoE (ESCOE)
* International Student Withdrawal or Interruption (ISWI)
* Student Admin Document Audit (SADA)

As part of the release, the Unitask application instances will be restarted.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the maintenance.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate... staff or student account.

Read more
Resolution: 30 Sep 2021, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 30 Sep 2021, 6:00 PM
End: 30 Sep 2021, 6:30 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-09-28+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 30 Sep 2021, 8:30 AM
Automatic resolution.
Service affected: SI-net

Start: 30 Sep 2021, 8:00 AM
End: 30 Sep 2021, 8:45 AM
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Move contents of data disk from a LUN to vmdk

Resolved
The Existing data drive on this server is hosted on a storage Array. this storage array will be decommissioned shortly and therefore we need to migrate it to a vmdk. the usage is minimal so this will be a very quick migration
Resolution: 29 Sep 2021, 9:00 PM
Automatic resolution.
Service affected: Siemens Team Center Business

Start: 29 Sep 2021, 8:30 PM
End: 29 Sep 2021, 9:00 PM
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Increase MySQL RDS Storage for Confluence

Resolved
RDS Storage needs to be increased.
When this RDS instance was first created storage autoscaling wasnt available.
We need to increase the underlying MySQL RDS Storage and turn on storage autoscaling for Confluence.
Resolution: 29 Sep 2021, 5:30 PM
This change has been postponed to a future date.
Service affected: ITS Confluence

Start: 29 Sep 2021, 5:00 PM
End: 29 Sep 2021, 5:30 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-09-28+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 29 Sep 2021, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 29 Sep 2021, 5:00 PM
End: 29 Sep 2021, 5:30 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-09-28+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 29 Sep 2021, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 29 Sep 2021, 5:00 PM
End: 29 Sep 2021, 5:30 PM
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Service CRM Test site down

Resolved
Service CRM Test site is currently unavailable. This will impact any systems currently doing Integrations testing with Service CRM.
Resolution: 27 Sep 2021, 7:04 PM
Oracle hosting team has resolved the issue be re-creating the VIP where the SSL Certificate is placed on.
Update: 27 Sep 2021, 7:04 PM
The test Service CRM instance is now back up.
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 27 Sep 2021, 9:55 AM
End: 27 Sep 2021, 7:04 PM
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IMB Access switch upgrade - Level 4 North and West Blocks

Resolved
Full network outage in north and west blocks, please avoid the area if possible. For further information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 26 Sep 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 Sep 2021, 9:00 AM
End: 26 Sep 2021, 5:00 PM
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Urgently increase MySQL RDS Storage for Jira

Resolved
RDS Storage needs to be increased urgently.
When this RDS instance was first created storage autoscaling wasnt available.
We need to increase the underlying MySQL RDS Storage and turn on storage autoscaling for Jira.
Resolution: 23 Sep 2021, 1:00 PM
Automatic resolution.
Service affected: ITS Jira

Start: 23 Sep 2021, 12:30 PM
End: 23 Sep 2021, 1:00 PM
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SI-net weekly maintenance

Resolved
Weekly application maintenance changes to be released.
Resolution: 22 Sep 2021, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 22 Sep 2021, 5:15 PM
End: 22 Sep 2021, 5:30 PM
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UQ Digital Workspace Application Farm Error

Resolved
User might be having problems launching applications via UQ Digital Workspace. loading failed application not available.

Investigation has been started.

Virtual Desktops are still operational.
Resolution: 20 Sep 2021, 9:28 AM
The user profile service had stopped working on student application farm RDS server hosts which was denying login. Rebooting the hosts resolved the issue.
Service affected: UQ Digital Workspace

Start: 20 Sep 2021, 8:28 AM
End: 20 Sep 2021, 9:28 AM
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IMB Access switch upgrade - Level 3 North & West Blocks

Resolved
Full network outage in West and North blocks, please avoid the area where possible. For further information, please call the ITS Project Manager, Keryn Masters on 0458 585 405.
Resolution: 19 Sep 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 19 Sep 2021, 9:00 AM
End: 19 Sep 2021, 5:00 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 16 Sep 2021, 7:45 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 16 Sep 2021, 7:00 PM
End: 16 Sep 2021, 7:45 PM
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Maintenance of Unitask

Resolved
The Unitask application instances will be restarted.

External Examiners are currently having difficulties accepting their invitations on the HTE Thesis Examiners process. To resolve this issue a change is required in the system which requires a restart of the application.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the maintenance.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 16 Sep 2021, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 16 Sep 2021, 6:00 PM
End: 16 Sep 2021, 6:30 PM
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StudentHub Scheduled Outage Minor System Upgrade to v5.4

Resolved
StudentHub will be offline briefly for a minor system upgrade from v5.3 to v5.4.

After the scheduled outage, all users should be able to login and resume using the service as usual. If you experience any problems after the upgrade, please inform the team via the email address:
studenthub@uq.edu.au
Resolution: 15 Sep 2021, 8:30 PM
Automatic resolution.
Service affected: CareerHub

Start: 15 Sep 2021, 8:00 PM
End: 15 Sep 2021, 8:30 PM
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Exams Management System Upgrade

Resolved
The Examinations Management System will be migrated to a new host and upgraded.
Resolution: 14 Sep 2021, 2:00 AM
Automatic resolution.
Service affected: Examinations Management System

Start: 13 Sep 2021, 6:00 PM
End: 14 Sep 2021, 2:00 AM
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HCMS Scheduled Go-live

Resolved
Resolution: 11 Oct 2021, 12:46 PM
Automatic resolution.
Service affected: Workday - Human Capital Management System

Start: 12 Sep 2021, 11:46 AM
End: 11 Oct 2021, 12:46 PM
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SI-net Application Patching

Resolved
Application patches will be applied to support and comply with legislative changes to government reporting (TCSI).
Resolution: 12 Sep 2021, 7:30 PM
Automatic resolution.
Service affected: SI-net

Start: 12 Sep 2021, 10:00 AM
End: 12 Sep 2021, 7:30 PM
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VSS Router IOS upgrade of Pinjarra Hills, CBD Campus, STARS (Herston), Confir Knoll car park

Resolved
Upgrade router IOS from Current Version to 17.03.03 code on Building Aggregation Routers of the following Buildings. They are VSS configured.


Resolution: 12 Sep 2021, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 12 Sep 2021, 9:00 AM
End: 12 Sep 2021, 5:30 PM
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IMB Access switch upgrade - TRs 2172, 1041 and 4287

Resolved
This network outage will impact a small number of devices and wireless access points on level 2 and 1. Please avoid the area if possible. If you need more information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 12 Sep 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 12 Sep 2021, 9:00 AM
End: 12 Sep 2021, 5:00 PM
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Firewall Cut over: NGDC (CCR)

Resolved
Physical cutover of CCR DC Server farm firewall service to new physical device. Interruptions to network connectivity into the Server farm is expected for up to 10 minutes between 6:30am - 7:00am
Resolution: 12 Sep 2021, 12:00 PM
Automatic resolution.
Service affected: Firewalls

Start: 12 Sep 2021, 6:00 AM
End: 12 Sep 2021, 12:00 PM
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Firewall Cut over: NGDC (PRN)

Resolved
Physical cutover of Prentice Server farm firewall service to new physical device. Interruptions to network connectivity into the Server farm is expected for up to 10 minutes between 6:30am - 7:00am
Resolution: 11 Sep 2021, 12:00 PM
Automatic resolution.
Service affected: Firewalls

Start: 11 Sep 2021, 6:00 AM
End: 11 Sep 2021, 12:00 PM
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SCCM 2107 Upgrade

Resolved
Scheduled SCCM upgrade from version 2103 to 2107.
Resolution: 8 Sep 2021, 10:00 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 8 Sep 2021, 7:00 PM
End: 8 Sep 2021, 10:00 PM
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UQ Auth. Temporary Outage - now has fix applied

Resolved
Will wait confirmation from IM team before resolving
Resolution: 7 Sep 2021, 7:13 PM
Temporary fix has been applied
Service affected: UQ Authenticate

Start: 7 Sep 2021, 6:13 PM
End: 7 Sep 2021, 7:13 PM
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Online Applications Scheduled Maintenance

Resolved
The Online Applications platform is down for scheduled maintenance
Resolution: 7 Sep 2021, 10:00 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 7 Sep 2021, 8:00 AM
End: 7 Sep 2021, 10:00 AM
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IMB Access switch upgrade - Level 2 South and Level 1 South

Resolved
Full network outage impacting west block of level 2 and south block of level 1. Remote monitoring of various alarms throughout the building will be disrupted but monitored locally. Please avoid the building if possible. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 5 Sep 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 5 Sep 2021, 9:00 AM
End: 5 Sep 2021, 5:00 PM
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UQ RDM network drive and cloud unavailable

Resolved
UQ RDM network drive (R drive) and RDM Cloud are unavailable. IT staff are investigating.
Resolution: 2 Sep 2021, 2:59 AM
RDM network drive (R drive) and RDM Cloud services are available again.
Service affected: UQ Research Data Manager

Start: 1 Sep 2021, 9:00 PM
End: 2 Sep 2021, 2:59 AM
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Connect New TOR Switches to ACI - CCR

Resolved
Powering on and Connecting new ACI Top of Rack (TOR) switches.
Resolution: 31 Aug 2021, 6:00 PM
Automatic resolution.
Service affected: Networks

Start: 31 Aug 2021, 5:00 PM
End: 31 Aug 2021, 6:00 PM
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IMB Access switch upgrade - Level 2 West and East Block

Resolved
Full network outage in level 2 east and west blocks. Remote monitoring of alarms and IP cameras will be disrupted, alarms will be monitored locally. Please avoid this area where possible. For further information please contact the Project Manager, Keryn Masters on 0458 585 405
Resolution: 29 Aug 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 29 Aug 2021, 9:00 AM
End: 29 Aug 2021, 5:00 PM
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Address urgent critical vulnerability in the ITS Confluence service

Resolved
A critical service vulnerability (Confluence Server Webwork OGNL injection) has been identified to exist in the ITS Confluence Service. If not addressed immediately, this vulnerability could allow an authenticated user, and in some instances unauthenticated users, to execute arbitrary code on the ITS Confluence Data Center instance.

This emergency maintenance work is required to address and resolve this critical vulnerability.

Resolution: 27 Aug 2021, 8:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 27 Aug 2021, 7:00 PM
End: 27 Aug 2021, 8:00 PM
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IMB access switch upgrade - Level 7 West Block

Resolved
Floor switch in 7008 being replaced. There will be no network access in the west block. Please avoid the area where possible. For further information please contact the ITS Project Manager, Keryn Masters 0458 585 405
Resolution: 22 Aug 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 22 Aug 2021, 9:00 AM
End: 22 Aug 2021, 5:00 PM
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RDM currently unavailable

Resolved
UQ RDM storage is currently experiencing an unscheduled outage encountered during scheduled maintenance. Access to RDM collections through R drive and RDM Cloud is currently unavailable. HPC collections on institute caches are not impacted by this outage.
Resolution: 20 Aug 2021, 9:31 PM
Access to RDM R drive and RDM cloud has been restored.
Resolution: 20 Aug 2021, 9:31 PM
Automatic resolution.
Service affected: UQ Research Data Manager

Start: 20 Aug 2021, 8:31 PM
End: 20 Aug 2021, 9:31 PM
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Q collections unavailable due to hardware fault

Resolved
During pre-flight checks for a software upgrade scheduled for this weekend, a hardware fault was detected with the storage cluster that hosts Q collections. We are working with the hardware vendor to resolve this issue. At the direction of the vendor this storage cluster must be taken offline for emergency maintenance due to the hardware fault. All Q collections (including RDM Q collections) will be unavailable to all RCC HPC infrastructure and the ARDC research cloud while works continue. Data that is currently not cached in one of the campus Medici caches (ITS, QBI, IMB) will be unavailable while the storage cluster is offline.

We apologize for the inconvenience.
Resolution: 21 Aug 2021, 2:30 AM
With help from the vendor, the service has been restored to a fully functioning state. All filesystems are online, all exports are functioning correctly.
Update: 20 Aug 2021, 8:58 PM
RCC and vendor engineering staff continue to work to resolve the hardware fault. A further update will be provided shortly once parts are on site and system return to availability timeframes are understood.
Service affected: Giovanni SpectrumScale Cluster

Start: 20 Aug 2021, 5:00 PM
End: 21 Aug 2021, 2:30 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for SI-net .
Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/x/pgkfD.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved ...the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.




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Resolution: 19 Aug 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 19 Aug 2021, 7:00 AM
End: 19 Aug 2021, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for UniFi .
Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/x/pgkfD.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved t...he changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.




Read more
Resolution: 19 Aug 2021, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 19 Aug 2021, 7:00 AM
End: 19 Aug 2021, 7:30 AM
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Home drives (H:) for some users not mapped on Window login

Resolved
Due to unforeseen issues, the home drive (H:) for a number of users will not be mapped correctly upon windows login.

If you are affected by this, you will still be able to access your files by manually navigating to:

nas02.storage.uq.edu.auhomesYOUR_USERNAME

ITS engineers are working as quickly as possible to restore the service.
Resolution: 18 Aug 2021, 1:15 PM
There were some unforeseen issues this morning stemming from an approved change that was made yesterday which affected users’ drive mappings upon login to Windows workstations. We have now corrected the entries based on records that were available to us. This issue would predominantly have affected staff, whose home directories were not using the Isilon, such as those using nas02.storage.uq.edu.au and files.its.uq.edu.au. If you believe that this problem is still affecting you, please contact the ITS Service Desk on 56000.
Service affected: Active Directory

Start: 18 Aug 2021, 9:00 AM
End: 18 Aug 2021, 1:15 PM
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Update Team Calendars Plugin in Confluence

Resolved
The ITS Application Administration team wish to update the following Plugin in Confluence:
Team Calendars Plugin
Resolution: 17 Aug 2021, 4:45 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 17 Aug 2021, 4:00 PM
End: 17 Aug 2021, 4:45 PM
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Replace all AD users givenName (firstName) attribute value with preferred givenName if it exists (CR#9566)

Resolved
What is happening:

A change will be implemented to replace the givenName (firstName) attribute value for all users (including staff and students) in the directory, with a preferred givenName (if this has been recorded in upstream systems such as Aurion, Sinet and Prism).

Moving forward, the givenName attribute value for AD users will be set to the preferred givenName if one has been recorded in upstream systems such as Aurion, Sinet and Prism.

This attribute flows outwards to the UQ Azure / M365 tenancy, so the values will also be updated in the central Azure Active Directory.

*Note that this will not affect email displayName, which is base...d on the value of the AD displayName attribute, which is already formulated using the preferred givenName.

**Also Note: An initial pilot will be run across accounts belonging to the ITS org unit, prior to processing the remaining accounts.


Why this is happening:

The givenName (firstname) attribute is fed to Active Directory directly from Prism and this is based on the formal first name as provided by upstream systems such as Sinet, Aurion and Prism.

This will be replaced with preferred givenName if there has been one specified in the upstream systems.

Currently there is an override process which occurs routinely to update particular user names to their preferred givenName, requested on an ad-hoc basis. This process will no longer be required for givenNames.

The problem with the formal givenName is that it often includes a middle name or non-preferred first name, which is confusing when consumed and advertised by downstream systems reliant on AD, including but not limited to Microsoft Teams.

If a legal or more formal name is required by downstream systems, this should be obtained from a more authoritative source of this data, eg. DataHub.

Read more
Resolution: 17 Aug 2021, 8:00 PM
Automatic resolution.
Service affected: Active Directory

Start: 17 Aug 2021, 8:00 AM
End: 17 Aug 2021, 8:00 PM
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Reduced Network connectivity in Zelman Cowen building

Resolved
Due to a data switch fault there is reduced Network connectivity within some parts of the Zelman Cowen building-51. ITS engineers are replacing faulty equipment.
Resolution: 17 Aug 2021, 5:54 AM
Faulty Equipment replaced
Update: 17 Aug 2021, 6:53 PM
Faulty Equipment replaced. Network service in Zelman Cowen restrored
Service affected: Building Networks

Start: 17 Aug 2021, 1:00 AM
End: 17 Aug 2021, 5:54 AM
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Install renewed licence for Jira and associated add-ons

Resolved
Loading New Licence Keys for Jira and associated add-ons
Resolution: 12 Aug 2021, 5:00 PM
Automatic resolution.
Service affected: ITS Jira

Start: 12 Aug 2021, 4:30 PM
End: 12 Aug 2021, 5:00 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 12 Aug 2021, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 12 Aug 2021, 4:00 PM
End: 12 Aug 2021, 5:00 PM
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Install renewed licence for Confluence and associated add-ons

Resolved
Install renewed licence for Confluence and associated add-ons
Resolution: 12 Aug 2021, 3:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 12 Aug 2021, 3:00 PM
End: 12 Aug 2021, 3:30 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for SI-net .
Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-08-10+Weekly+Production+Changes.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the a...ttendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.




Read more
Resolution: 12 Aug 2021, 1:00 PM
Service affected: SI-net

Start: 12 Aug 2021, 12:32 PM
End: 12 Aug 2021, 1:00 PM
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UQ Book It Server Unavailable

Resolved
Cloud hosted servers are returning HTTP503 service unavailable errors. Issue has been referred to the product vendor.
Resolution: 12 Aug 2021, 9:30 AM
Vendor restarted web application on cloud servers.
Resolution: 12 Aug 2021, 9:30 AM
Automatic resolution.
Service affected: UQ Bookit

Start: 12 Aug 2021, 8:00 AM
End: 12 Aug 2021, 9:30 AM
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RDM Cloud Unavailable

Resolved
UQ RDM Cloud is experiencing intermittent unscheduled disruptions. R drive and HPC access are working and not impacted by this disruption. ITS staff are investigating.
Resolution: 9 Aug 2021, 1:05 PM
RDM Cloud services have been restored.
Service affected: UQ Research Data Manager

Start: 9 Aug 2021, 12:48 PM
End: 9 Aug 2021, 1:05 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 7 Aug 2021, 9:00 AM
Maintenance went according to plan. PVT successful.
Resolution: 7 Aug 2021, 9:00 AM
Maintenance went according to plan. PVT successful.
Service affected: InPlace

Start: 7 Aug 2021, 7:00 AM
End: 7 Aug 2021, 9:00 AM
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Duo service disruption from some ISPs

Resolved
Some members of the UQ community have been experiencing intermittent problems with the Duo MFA service this morning. These problems appear to be ISP-dependent. Both Duo engineers and ITS staff are investigating the problem.

ITS apologizes for any disruptions.
Resolution: 6 Aug 2021, 1:00 PM
Duo reports that they have identified the issue, and that the problem has now been resolved. Further monitoring by ITS has confirmed that the University is no longer experiencing this issue.
Service affected: UQ Authenticate

Start: 6 Aug 2021, 4:00 AM
End: 6 Aug 2021, 1:00 PM
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Reboot of Confluence Hosts to Apply Latest OS Patches

Resolved
A reboot of the Confluence Servers is required to install some outstanding OS patches.
Resolution: 5 Aug 2021, 8:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 5 Aug 2021, 7:00 PM
End: 5 Aug 2021, 8:30 PM
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RDM HPC enabled collection sync unavailable

Resolved
Due to urgent maintenance, RDM collections with HPC storage (QNNNN collections) are not synchronising between HPC and RDM Cloud/R drive. Users of HPC collections can continue to work with these collections but should be aware that data for some older files may be inaccessible and changes made within R drive and RDM cloud will not sync with HPC until this maintenance is complete.
Resolution: 6 Aug 2021, 8:32 AM
Updates completed on upstream storage
Service affected: UQ Research Data Manager

Start: 5 Aug 2021, 6:03 PM
End: 6 Aug 2021, 8:32 AM
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Reboot of Jira Hosts to Apply Latest OS Patches

Resolved
A reboot of the Jira Servers is required to install some outstanding OS patches.
Resolution: 5 Aug 2021, 9:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 5 Aug 2021, 6:00 PM
End: 5 Aug 2021, 9:30 PM
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RDM Q Collection Maintenance

Resolved
To help address recent stability issues, critical patches will be applied to the central RDM infrastructure.

During this window, there will be periods where RDM Q collections will not be available on any of the UQ data caches (IMB, QBI or ITS) including access to Q collections from HPC resources.
Resolution: 5 Aug 2021, 11:59 PM
Automatic resolution.
Service affected: Giovanni SpectrumScale Cluster

Start: 5 Aug 2021, 6:00 PM
End: 5 Aug 2021, 11:59 PM
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Intermittent connectivity issues to Microsoft 365 Services

Resolved
Microsoft is currently investigating connectivity issues that are impacting the full suite of Microsoft 365 services for users across Australia.

Further updates will be provided as they are made available by Microsoft.
Resolution: 2 Aug 2021, 12:19 PM
Microsoft have indicated that the connectivity issues experienced by some M365 users were related to problems with certain Internet Service Providers (ISP's).
Service affected: Office 365 - Staff Email

Start: 2 Aug 2021, 10:13 AM
End: 2 Aug 2021, 12:19 PM
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Some RDM Q collections have unavailable offline files, collection access to HPCs

Resolved
UQ RCC have detected a filesystem cluster resource issue in the CXFS legacy filesystems that provide storage to Q collections older than January 4th 2021.

This has resulted in access to these collections being offline. This will impact recalls from QBI, IMB and ITS caches for these older collections. The vendor is engaged and has identified a bug and is patching the system with an emergency update to correct the availability failure in the immediate.

Please note, this outage does not impact newer Q collections using the UQ03 filesystems based on native GPFS-DMF7 (those that are newer or were created on or after January 4th, 2021).

UQ RCC staff and the v...endor are working to resolve this issue as fast as possible to return service to impacted clients.

Read more
Resolution: 31 Jul 2021, 7:51 PM
Automatic resolution.
Service affected: UQ Research Data Manager

Start: 31 Jul 2021, 6:00 PM
End: 31 Jul 2021, 7:51 PM
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Power Interruption - Building network switches impacted

Resolved
A momentary power loss across the St. Lucia campus at 2:11 approx. has impacted multiple network switches around the site

Buildings impacted:

39
35
8
21a
42f
22
37
80
12
79
26b


ITS are actively working to restore connectivity in these buildings.
Resolution: 30 Jul 2021, 7:00 PM
All switches have been attended to.
Update: 30 Jul 2021, 6:33 PM
All devices have been attended to. outstanding works on bldg 80 and 7 and 79
Resolution: 30 Jul 2021, 3:47 PM
Automatic resolution.
Update: 30 Jul 2021, 4:10 PM
Power spike has caused failure in devices so these need replacement or network connections re-patched to other switches.
Resolution: 30 Jul 2021, 3:47 PM
Automatic resolution.
Service affected: Networks

Start: 30 Jul 2021, 2:11 PM
End: 30 Jul 2021, 7:00 PM
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Maintenance of Unitask

Resolved
Maintenance of Unitask will be performed in preparation of the release of a new Student Administration process called Late Addition of Course.

The instances serving the Unitask application will be restarted multiple times. During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the maintenance.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 28 Jul 2021, 8:00 PM
Automatic resolution.
Service affected: Unitask

Start: 28 Jul 2021, 7:00 PM
End: 28 Jul 2021, 8:00 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



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Resolution: 28 Jul 2021, 5:20 PM
Automatic resolution.
Service affected: UniFi

Start: 28 Jul 2021, 5:15 PM
End: 28 Jul 2021, 5:20 PM
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Oracle Service Cloud is Down

Resolved
Cannot open any reports (i.e. Workspaces).
Users will be unable to submit support requests via the ITS website, or email into Service CRM.
Users can call the Service Desk
Resolution: 28 Jul 2021, 5:30 PM
Resolution: 28 Jul 2021, 5:17 PM
Automatic resolution.
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 28 Jul 2021, 4:17 PM
End: 28 Jul 2021, 5:30 PM
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VSS Router IOS update of Building Agg Routers - Buildings 22, 23, 25, 33, 38, 42, 72, 05, 20, 31a, 32

Resolved
Update router IOS from Current Version to 17.03.03 code on Building Aggregation Routers.

They are VSS configured so there will be an outage of approx 15 minutes for each building
Resolution: 25 Jul 2021, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 25 Jul 2021, 9:00 AM
End: 25 Jul 2021, 5:30 PM
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IMB Access switch upgrade - Levels 3 & 2 North Block

Resolved
Access switch replacement on both floors, impacted areas are the the IMB research offices only. For further information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 25 Jul 2021, 7:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 25 Jul 2021, 8:00 AM
End: 25 Jul 2021, 7:00 PM
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CCR - add host ntnx-83nvb33-a.inf.dc.uq.edu.au to vmware cluster

Resolved
This CR includes bringing up the 4 port vPC on thsi ESXi hosts and adding the host to the Vmware cluster
Resolution: 21 Jul 2021, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 21 Jul 2021, 8:31 PM
End: 21 Jul 2021, 9:00 PM
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PRN - add host ntnx-93nvb33-a.inf.dc.uq.edu.au to vmware cluster

Resolved
This CR includes bringing up the 4 port vPC on thsi ESXi hosts and adding the host to the Vmware cluster
Resolution: 21 Jul 2021, 8:30 PM
Automatic resolution.
Service affected: VMware PRN DC

Start: 21 Jul 2021, 8:00 PM
End: 21 Jul 2021, 8:30 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 21 Jul 2021, 6:30 PM
Service affected: UniFi

Start: 21 Jul 2021, 6:15 PM
End: 21 Jul 2021, 6:30 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 21 Jul 2021, 6:30 PM
Service affected: SI-net

Start: 21 Jul 2021, 6:00 PM
End: 21 Jul 2021, 6:30 PM
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WebPrISM Processing Delays

Resolved
WebPrISM is currently suffering delays to processing. This may affect both student and staff account creations.
Resolution: 21 Jul 2021, 8:00 PM
The PrISM event queue has returned to normal, and all pending jobs have been processed.
Service affected: PrISM Identity Management

Start: 21 Jul 2021, 6:15 AM
End: 21 Jul 2021, 8:00 PM
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Modify ESXi host to use New Active LACP policy

Resolved
To support using vPC and IP hashing on ESXi host in the NGDC, we must change all interface port profiles in use by ESXI hosts to the CCR-DVS_lacpLagPol policy.
Resolution: 20 Jul 2021, 8:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 20 Jul 2021, 7:45 PM
End: 20 Jul 2021, 8:00 PM
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Modify ESXi host to use New Active LACP policy

Resolved
To support using vPC and IP hashing on ESXi host in the NGDC, we must change all interface port profiles in use by ESXI hosts to the PRN-DVS_lacpLagPol policy.
Resolution: 20 Jul 2021, 7:45 PM
Automatic resolution.
Service affected: VMware PRN DC

Start: 20 Jul 2021, 7:30 PM
End: 20 Jul 2021, 7:45 PM
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Mater - Network Outage

Resolved
Mater site is currently experiencing a network outage. ITS NOC investigating the issue.
Resolution: 20 Jul 2021, 4:45 PM
The site router was restarted.
Service affected: Networks

Start: 20 Jul 2021, 4:08 PM
End: 20 Jul 2021, 4:45 PM
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HPC enabled RDM collection sync issue

Resolved
RDM collections with HPC storage (QNNNN collections) are not synchronising between HPC and RDM Cloud/R drive. Users of HPC collections can continue to work with these collections but should be aware that data for some older files may be inaccessible and changes made within R drive and RDM cloud will not sync with HPC until this issue is resolved.
Resolution: 20 Jul 2021, 7:26 PM
HPC sync for RDM collections has been re-enabled.
Service affected: UQ Research Data Manager

Start: 20 Jul 2021, 12:42 PM
End: 20 Jul 2021, 7:26 PM
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RDM collections for HPCs unavailable

Resolved
An unscheduled outage is impacting UQ RDM Q collection access at UQ HPCs Awoonga, Tinaroo and FlashLite. UQ RCC infrastructure teams are looking at the issue now and will update shortly with an ETA on return to service. This unscheduled outage does not impact running jobs in /scratch on any of the HPC facilities.
Resolution: 20 Jul 2021, 5:45 PM
CES nodes and access to RDM "Q" Collections for UQ HPC's Tinaroo, FlashLite and Awoonga as well as NeCTAR have been restored to full service. Early root cause analysis suggests a patch to both GSSIO nodes and Protocol nodes is required.
Service affected: UQ Research Data Manager

Start: 20 Jul 2021, 11:32 AM
End: 20 Jul 2021, 5:45 PM
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High load on Domain Controllers

Resolved
We are experiencing high load occurring on random St Lucia Domain Controllers for varying periods of time throughout the day. Clients connected to an affected domain controller will experience reduced QoS. We are working with service owners to resolve this issue as soon as possible.
Resolution: 16 Aug 2021, 11:51 AM
Mitigations have been put into place for the consuming service/s that were identified as the source of a complex and resource intensive ldap queries which placed excessive load on the Domain Controllers.
Resolution: 16 Aug 2021, 11:51 AM
Mitigation has been put into place for rdm service which was identified as the source of a complex and resource intensive ldap query.
Service affected: Active Directory

Start: 19 Jul 2021, 11:25 AM
End: 16 Aug 2021, 11:51 AM
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IMB Access switch upgrade - Level 4 North Block

Resolved
The UQ network will not be available to the IMB research offices located on level 4 of the north block. Network will be available everywhere else in the building. No alarms will be disrupted.
Resolution: 18 Jul 2021, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 18 Jul 2021, 9:00 AM
End: 18 Jul 2021, 6:00 PM
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Switchover Some Databases Back to CCR

Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

approx. 5 minute minor disruption per database during switchover from PRN to CCR.

Resolution: 18 Jul 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 18 Jul 2021, 7:00 AM
End: 18 Jul 2021, 8:00 AM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

Resolution: 17 Jul 2021, 8:00 PM
Service affected: Oracle Production DB Hosting

Start: 17 Jul 2021, 8:00 AM
End: 17 Jul 2021, 8:00 PM
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Switchover Databases to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 17 Jul 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 17 Jul 2021, 6:00 AM
End: 17 Jul 2021, 8:00 AM
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Replace PRNDC2-D7-2 leaf switch in Prentice NextGen DC

Resolved
Replace PRNDC2-D7-2 leaf switch in Prentice NextGen DC and connect host back to leaf switch to re-instante redundancy.

Following the RCA from Cisco we now have a root cause of the reason for the impact and a method for bringing up this switch and host connection to it without disruption.

The change is divided into two phases and thus taking a most risk adverse approach to mitigate any potential for impact. This method has been discussed with Cisco and confirmed.


1) Power up switch and apply required firmware and ad into ACI fabric
2) Connect Host interfaces back to switch.


Resolution: 16 Jul 2021, 10:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 16 Jul 2021, 6:00 PM
End: 16 Jul 2021, 10:00 PM
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Polaris DC Connectivity Outage

Resolved
Polaris DC has lost network connectivity. RDM/HPC Services impacted.
Resolution: 14 Jul 2021, 8:13 PM
Reload of Polar1 and Polar2 has restored network services
Service affected: Networks

Start: 14 Jul 2021, 6:55 PM
End: 14 Jul 2021, 8:13 PM
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SCCM 2103 Hotfix Update

Resolved
Applying Hotfix Rollup Update KB10036164 to SCCM 2103 to patch and overcome known issues.

SCCM will not be available during this time period.
Resolution: 14 Jul 2021, 9:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 14 Jul 2021, 6:30 PM
End: 14 Jul 2021, 9:30 PM
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Polar1/Polar2 router software upgrade

Resolved
Polar1 and Polar2 are main distribution routers in Polaris DC.
Software upgrade to version 8.4(3).
Resolution: 14 Jul 2021, 8:00 PM
Automatic resolution.
Service affected: Networks

Start: 14 Jul 2021, 6:00 PM
End: 14 Jul 2021, 8:00 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 14 Jul 2021, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 14 Jul 2021, 4:00 PM
End: 14 Jul 2021, 5:00 PM
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Upgrade MySQL to 5.7 for Confluence RDS

Resolved
Need to upgrade underlying MySQL RDS version used by Confluence.
Confluence will be unavailable while the MySQL RDS is being upgraded.
Resolution: 13 Jul 2021, 9:00 PM
The work has been completed successfully.
Service affected: ITS Confluence

Start: 13 Jul 2021, 5:00 PM
End: 13 Jul 2021, 9:00 PM
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Xetta in unavailable.

Resolved
The Xetta payments online and Client application are currently unavailable at this point in time.

We are working with the Vendor (Nelnet) to investigate the impact as a matter of priority.

Resolution: 12 Jul 2021, 10:30 AM
Windows update ran from the Vendor side.
Resolution: 12 Jul 2021, 10:30 AM
Automatic resolution.
Update: 12 Jul 2021, 9:54 AM
The Vendor has identified the issue and is caused by a Windows Update. They are working to resolve this issue as a priority.
Service affected: Xetta

Start: 12 Jul 2021, 9:40 AM
End: 12 Jul 2021, 10:30 AM
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IMB Access switch upgrade - Level 5 North Block

Resolved
The UQ network will be unavailable in the IMB research offices on level of the north block. The outage will not impact any alarms. Please avoid the area if possible. For further information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 11 Jul 2021, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 11 Jul 2021, 9:00 AM
End: 11 Jul 2021, 6:00 PM
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IOS Upgrade of Non-VSS Building Aggregation routers - Buildings 12,27a,64a,65,67

Resolved
Upgrade Router IOS from current to new 17.03.03 code.

Hazards works only to building network.
Buildings/Timings -

Update Window - 09:00-14:00
12 - Duhig North
27a - UQ Centre
64a - Richie Research Lab

Update Window - 14:30-17:30
65 - Skerman
67 - Priestly
Resolution: 11 Jul 2021, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 11 Jul 2021, 9:00 AM
End: 11 Jul 2021, 5:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

Resolution: 10 Jul 2021, 8:00 PM
Patching of Prentice Exadata completed.
Service affected: Oracle Production DB Hosting

Start: 10 Jul 2021, 8:00 AM
End: 10 Jul 2021, 8:00 PM
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