UQ Book It Intermittent Performance Issues

Reduced service delivery during period
UQ Book It is intermittently experiencing delays from the UQ Book It servers causing pages and actions to load slowly or timeout.
Service affected: UQ Bookit

Start: 10 Mar 2020, 11:00 AM
End: Unknown
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UQ Book It user group synching

Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit

Start: 17 Feb 2020, 8:00 AM
End: Unknown
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Outlook connectivity issues with shared mailboxes

Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.

A current workaround is in place where users can open the mailbox via their Outlooks web access.

Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content

ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance

Start: 2 Aug 2019, 10:34 AM
End: Unknown
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Jamf Pro 10.20 Update

Resolved
Jamf cloud upgrading from 10.19 to 10.20 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 28 Mar 2020, 9:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 27 Mar 2020, 11:00 PM
End: 28 Mar 2020, 9:00 AM
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Emergency reboot of Unitask

Resolved
One of the instances is having issues loading the code and some tasks are failing to be executed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details

The application in one of the instance is throwing class loader exceptions. Tomcat will be restarted to fix the issue
Resolution: 27 Mar 2020, 3:02 PM
Automatic resolution.
Service affected: Unitask

Start: 27 Mar 2020, 3:00 PM
End: 27 Mar 2020, 3:02 PM
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Deployment of new process

Resolved
The Legal Service Request process will be deployed

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 26 Mar 2020, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 26 Mar 2020, 5:00 PM
End: 26 Mar 2020, 5:30 PM
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Emergency reboot of Unitask

Resolved
The application servers are running out of memory. To mitigate any further impact Unitask is going to be restarted.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details

Tomcat is exhausting the memory available in the instances. The 2 Tomcat services will be restarted one at a time to reduce the impact to users alrea...dy logged in.

Read more
Resolution: 20 Mar 2020, 11:00 AM
Unitask was restarted.
Service affected: Unitask

Start: 20 Mar 2020, 10:50 AM
End: 20 Mar 2020, 11:00 AM
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Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 19 Mar 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 19 Mar 2020, 5:00 PM
End: 19 Mar 2020, 6:30 PM
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Jamf Pro 10.19 Update

Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: JAMF Cloud

Start: 17 Mar 2020, 7:00 PM
End: 17 Mar 2020, 8:00 PM
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Ned Hanlon networks down

Resolved
Hardware has failed in Ned Hlanlon building 902 affecting several floors.
ITS staff are will replace failed hardware.
Resolution: 17 Mar 2020, 11:21 AM
repatched all links
Update: 17 Mar 2020, 7:36 AM
ITS Engineer will replace hardware morning Tuesday 17th.
Service affected: Networks

Start: 16 Mar 2020, 3:57 PM
End: 17 Mar 2020, 11:21 AM
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SI-net application patching

Resolved
SI-net will be offline for system maintenance.
Resolution: 15 Mar 2020, 8:26 PM
SI-net has been successfully patched and is now available for use.
Service affected: SI-net

Start: 15 Mar 2020, 4:00 PM
End: 15 Mar 2020, 8:26 PM
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Switchover Databases to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

Resolution: 14 Mar 2020, 7:00 AM
The issue is considered resolved but there are still occasional experiences of slowness.
Service affected: Oracle Production DB Hosting

Start: 14 Mar 2020, 6:00 AM
End: 14 Mar 2020, 7:00 AM
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ECP Update in 2020 profiles onwards

Resolved
A modified policy for Electronci Course Profile System has been put in place for UQ grade descriptiors for 2020 course profiles onwards.

These were rolled out for Semester 1, 2020, but due to sizing limitations, the site will need to link to the Policies and Procedures Library.

This release will complete those changes. We do not believe there will be any interruption to service.
Resolution: 11 Mar 2020, 4:45 PM
Change completed successfully
Service affected: Electronic Course Profile System

Start: 11 Mar 2020, 4:30 PM
End: 11 Mar 2020, 4:45 PM
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Amazon Web Services EC2 operatonal issues

Resolved
Amazon have posted the below operation issue with EC2s in the Sydney Region
-----------------------------
EC2 launch failures in AP-SOUTHEAST-2 Region

04:04 PM PDT We are investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region.
------------------------
You can follow the Amazon service status here: https://status.aws.amazon.com/#AP_block
Resolution: 11 Mar 2020, 10:22 AM
[05:04 PM PDT] Between 2:15 PM and 4:40 PM PDT we experienced increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region. The issue has been resolved and the service is operating normally.
Update: 11 Mar 2020, 9:54 AM
[04:41 PM PDT] We are still investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region and continue working towards resolution.
Service affected: Amazon Web Services

Start: 11 Mar 2020, 9:04 AM
End: 11 Mar 2020, 10:22 AM
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SI-net application patching

Resolved
SI-net will be offline for system maintenance.
Resolution: 6 Mar 2020, 5:30 PM
The outage for SI-net application patching has been cancelled and will be rescheduled at a later date.
Service affected: SI-net

Start: 8 Mar 2020, 7:00 AM
End: 6 Mar 2020, 5:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the PRN Exadata with the Jan 2020 Bundle Patch.

Resolution: 7 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 7 Mar 2020, 8:00 AM
End: 7 Mar 2020, 8:00 PM
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Switchover Databases to CCR

Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

Resolution: 7 Mar 2020, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 7 Mar 2020, 6:00 AM
End: 7 Mar 2020, 7:00 AM
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InPlace unavailable

Resolved
Customers currently unable to login to InPlace. Error presents as an expired certificate.
ITS staff are investigating as a matter of priority.
Resolution: 9 Mar 2020, 10:41 AM
Identity Management team have issued a new certificate and Vendor has applied successfully to the server, operation of InPlace is restored to normal.
Service affected: InPlace

Start: 7 Mar 2020, 1:00 AM
End: 9 Mar 2020, 10:41 AM
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Switchover Aurion Production Database from PRN to CCR

Resolved
Switchover Aurion Production Database from PRN to CCR
Resolution: 5 Mar 2020, 7:05 PM
Automatic resolution.
Service affected: Aurion

Start: 5 Mar 2020, 7:00 PM
End: 5 Mar 2020, 7:05 PM
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Hazardous Works - AWS Direct Connect Planned Maintenance (Global Switch)

Resolved
Amazon are performing third party maintenance on the Global Switch Direct Connect. The Equinix Direct Connect will remain untouched during this maintenance window.

Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window, please contact AWS Support1.
Resolution: 4 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 3 Mar 2020, 11:01 PM
End: 4 Mar 2020, 5:00 AM
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SVN scheduled maintenance

Resolved
https://svn.its.uq.edu.au will be temporarily unavailable between 9am and 12pm as maintenance is performed on the underlying infrastructure. Checkouts and commits will fail during this time.
Resolution: 3 Mar 2020, 12:00 PM
Automatic resolution.
Service affected: Subversion

Start: 3 Mar 2020, 9:00 AM
End: 3 Mar 2020, 12:00 PM
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Hazardous Works - AWS Direct Connect Planned Maintenance

Resolved
Amazon are performing third party maintenance on the Equinix Direct Connect. The Global Switch Direct Connect will remain untouched during this maintenance window.

Hello,

Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Wed, 19 Feb 2020 13:01:00 GMT to Wed, 19 Feb 2020 19:00:00 GMT for 6 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.


This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window..., please contact AWS Support1.

1 https://aws.amazon.com/support

Sincerely,
Amazon Web Services

Read more
Resolution: 3 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 2 Mar 2020, 11:01 PM
End: 3 Mar 2020, 5:00 AM
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Update VDI Certificates

Resolved
Certificates are required to be updated for this environment. Access to VDI will not be available until all core services & servers have the new certificate installed.
Resolution: 2 Mar 2020, 7:30 PM
Automatic resolution.
Service affected: VDI Servers

Start: 2 Mar 2020, 6:30 PM
End: 2 Mar 2020, 7:30 PM
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SSL Problems logging into VDI

Resolved
A problem has been found in the VDI certificate, ITS are working on this problem.
Resolution: 2 Mar 2020, 1:48 PM
Certificate rolled back from backup.
Service affected: VDI Servers

Start: 2 Mar 2020, 7:30 AM
End: 2 Mar 2020, 1:48 PM
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Jamf Cloud Infrastructure Maintenance

Resolved
Jamf cloud is performing scheduled performance optimisation as part of their infrastructure maintenance. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 1 Mar 2020, 2:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 29 Feb 2020, 10:00 PM
End: 1 Mar 2020, 2:00 AM
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Emergency restore of database required to recover data

Resolved
Timetable data has been lost in the Syllabus Plus application. A restore of the production database is underway to recover the lost data
Resolution: 28 Feb 2020, 12:30 PM
The vendor restored the data and Syllabus Plus is once again online for users
Resolution: 27 Feb 2020, 5:08 PM
Automatic resolution.
Service affected: Syllabus Plus

Start: 27 Feb 2020, 4:34 PM
End: 28 Feb 2020, 12:30 PM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 27 Feb 2020, 10:30 AM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 27 Feb 2020, 9:30 AM
End: 27 Feb 2020, 10:30 AM
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RDM network drive not working for some users

Resolved
The RDM network drive (R drive) is currently unavailable for some users. These users are still able to access data using RDM cloud. ITS are investigating.
Resolution: 2 Mar 2020, 8:06 AM
Share links restored
Service affected: UQ Research Data Manager

Start: 27 Feb 2020, 9:30 AM
End: 2 Mar 2020, 8:06 AM
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Hervey Bay Clinical School Network link loss

Resolved
Hervey Bay Clinical Schools connection to UQ is lost. ITS Network engineers are investigating.
Resolution: 27 Feb 2020, 9:00 AM
Telstar repaired damaged fibre
Service affected: Building Networks

Start: 26 Feb 2020, 1:52 PM
End: 27 Feb 2020, 9:00 AM
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Update Amazon RDS SSL/TLS certificates for Jira Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
jiraprod
Resolution: 25 Feb 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 6:30 PM
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Maintenance of Unitask

Resolved
Unitask infrastructure will be patched as recommended by AWS.

Also, a new index will be added in the database that should improve the speed of the system.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 25 Feb 2020, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 5:45 PM
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Jamf Pro 10.19 Update

Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 22 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 22 Feb 2020, 12:00 AM
End: 22 Feb 2020, 8:00 AM
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Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au

Resolved
Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au
Resolution: 21 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 21 Feb 2020, 7:30 AM
End: 21 Feb 2020, 8:00 AM
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Update Amazon RDS SSL/TLS certificates for Confluence Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
Resolution: 20 Feb 2020, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 20 Feb 2020, 5:00 PM
End: 20 Feb 2020, 6:00 PM
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Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au

Resolved
Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au
Resolution: 20 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 20 Feb 2020, 7:30 AM
End: 20 Feb 2020, 8:00 AM
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Azure outgoing sync connector host down

Resolved
The connector which syncs user attributes (including email aliases and display names) to O365 is experiencing issues. Technicians are currently investigating.

ITS apologises for any inconvenience.
Resolution: 19 Feb 2020, 10:50 AM
The primary Azure connector host stalled during routine installation of Windows Security Updates and has now been restored. A successful sync operation has now completed.
Service affected: Microsoft Azure

Start: 18 Feb 2020, 7:00 PM
End: 19 Feb 2020, 10:50 AM
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Oracle Service Cloud upgrade to 19D

Resolved
Oracle Service Cloud upgrade to 19D.

Cutover scheduled for 7am Sunday, expected outage of 30 Minutes
Resolution: 16 Feb 2020, 7:30 AM
Automatic resolution.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 16 Feb 2020, 7:00 AM
End: 16 Feb 2020, 7:30 AM
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Issues with Application running on Citrix

Resolved
There is currently an issues with applications running on Citrix. We are currently working on the issues. User may be unable to access Citrix, be disconnected or notice slow performance.
Resolution: 14 Feb 2020, 5:00 PM
Applications published on Citrix (UQAPS) were accessible/usable after the workaround was applied on Friday afternoon. We are still working on a permanent fix but users can continue to use the Citrix (UQAPS) service.
Update: 14 Feb 2020, 1:00 PM
We have place a workaround to resolve the issue and have asked users to log into Citrix again.
Service affected: UQAPS Citrix

Start: 14 Feb 2020, 11:30 AM
End: 14 Feb 2020, 5:00 PM
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Enable ESXI host DVS network config

Resolved
After PRN Nextgen outage, there is a host that needs to have its network configured to be put back into production. Root cause has been found.
Resolution: 13 Feb 2020, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 13 Feb 2020, 8:00 PM
End: 13 Feb 2020, 9:00 PM
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Update Amazon RDS SSL/TLS certificates for Confluence Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
Resolution: 12 Feb 2020, 6:00 PM
This change has been postponed until a later date.
Service affected: ITS Confluence

Start: 12 Feb 2020, 5:00 PM
End: 12 Feb 2020, 6:00 PM
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UQ Book It Intermittent Resource Access Issues

Resolved
Certain permissions groups are being applied inconsistently and providing reduced access to rooms and resources.
Resolution: 13 Feb 2020, 12:30 PM
Broker API was updated to latest version to ensure data validity.
Service affected: UQ Bookit

Start: 12 Feb 2020, 9:00 AM
End: 13 Feb 2020, 12:30 PM
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OS and Oracle patching for Oracle Development DBs on Linux Hosts (NGDC VMs)

Resolved
OS and Oracle patching on OracleDev EPG (NGDC VMs)

Resolution: 11 Feb 2020, 10:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 11 Feb 2020, 5:30 PM
End: 11 Feb 2020, 10:00 PM
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P&F Perspective - Legacy Compute Migration

Resolved
P&F Security system, Perspective is offline for a scheduled migration. This system manages alerts from the DV15 security overlay. Whilst offline, security will be monitoring the overlay to manually initiate processes otherwised performed by Perspective
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991849
Resolution: 11 Feb 2020, 10:30 PM
Service affected: PFI Perspective

Start: 11 Feb 2020, 5:30 PM
End: 11 Feb 2020, 10:30 PM
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Deployment of new version of Student Administration process

Resolved
The following Student Aministration process will be deployed:
* Request to Amend Grades

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 11 Feb 2020, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Feb 2020, 5:00 PM
End: 11 Feb 2020, 5:45 PM
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Call congestion for Service Desk phone

Resolved
Not all calls are getting through to 336 56000.
Resolution: 11 Feb 2020, 3:35 AM
Automatic resolution.
Update: 11 Feb 2020, 3:35 PM
This was not a Qmaster fault. This fault relates to inter-carrier calls for Amazon connect, no calls were routed through Qmaster. Amazon Connect has been disconnected so that we can return to normal service. Currently awaiting information from TPG.
Service affected: QMaster

Start: 11 Feb 2020, 2:17 PM
End: 11 Feb 2020, 3:35 AM
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Class Timetable release for Semester 1

Resolved
Students will have their Class Timetable released to them at midday on Monday 10th Feb.
We expect a very high load on student facing systems and networks, specifically:
My UQ
SSO
Allocate +

Resolution: 10 Feb 2020, 4:00 PM
Automatic resolution.
Service affected: Allocate +

Start: 10 Feb 2020, 11:30 AM
End: 10 Feb 2020, 4:00 PM
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Gatton ISDN indial for 15xxx extensions down

Resolved
Carrier ISDN down at Gatton campus affecting indial to extensions 15xxx only. Carrier diversion in place for inbound calls to 0753515xxx to UQ operator. Not impacting outbound calls or internal UQ calls.
Resolution: 10 Feb 2020, 10:00 AM
Carrier fault resolved
Service affected: PABX Voice Services

Start: 7 Feb 2020, 8:00 AM
End: 10 Feb 2020, 10:00 AM
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Upgrade OLA RDS to 19c

Resolved
Upgrade OLA RDS to 19c
Resolution: 5 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: AWS DB Hosting

Start: 5 Feb 2020, 6:00 AM
End: 5 Feb 2020, 8:00 AM
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FlexNet maintenance

Resolved
Vendor will be performing system maintenance. Some features and availability may be intermittent
Resolution: 5 Feb 2020, 6:00 PM
Automatic resolution.
Update: 4 Feb 2020, 1:11 PM
Performance degradation is expected to extend into tomorrow
Service affected: Flexera

Start: 4 Feb 2020, 9:30 AM
End: 5 Feb 2020, 6:00 PM
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Legacy Compute Migration - move OEM to new platform

Resolved
Migrate OEM to new platform. The components of this move are described diagrammatically here:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Oracle+Enterprise+Manager

A new load balance address is to be used
A new pair of application servers are to be deployed
The databases (OEMP and AWRP) are to be moved from Popclient01 to Asterix and magpiedb01
Resolution: 4 Feb 2020, 5:00 PM
Automatic resolution.
Service affected: Oracle Enterprise Manager

Start: 4 Feb 2020, 9:00 AM
End: 4 Feb 2020, 5:00 PM
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IS - WSUS - Legacy Compute Migration

Resolved
The Legacy Compute Migration Project is assisting Infrastructure Services with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/IS+-+WSUS
Resolution: 4 Feb 2020, 12:00 PM
Automatic resolution.
Service affected: WSUS - Windows Server Update Services

Start: 4 Feb 2020, 9:00 AM
End: 4 Feb 2020, 12:00 PM
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Deployment of Change to Immunisation Status processes

Resolved
A new version of the Change to Immunisation Status processes will be deployed

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Feb 2020, 6:00 PM
Automatic resolution.
Service affected: Unitask

Start: 3 Feb 2020, 5:15 PM
End: 3 Feb 2020, 6:00 PM
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UQ wireless network experiencing authentication issues

Resolved
ITS are investigating the issue. Eduroam is currently not seeing any impact.
Resolution: 3 Feb 2020, 12:47 PM
Certificate for UQ SSID has been updated. Some users may need to forget network and accept new certificate on next connection.
Resolution: 3 Feb 2020, 12:47 PM
Certificate for UQ SSID has been updated. Some users may need to accept new certificate on next connection.
Update: 3 Feb 2020, 12:47 PM
Some devices detected that the certificate delivered for UQ SSID had expired. A new certificate has been deployed and some users may need to accept the new certificate when they connect to the SSID again.
Service affected: Wireless Network

Start: 3 Feb 2020, 9:00 AM
End: 3 Feb 2020, 12:47 PM
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Heron Island Outage - Aarnet Schedule Power Works

Resolved
Aarnet have advised of scheduled power works occurring which shall impact UQs Microwave Service to Heron island.

Services will be disrupted during their outage window.
Resolution: 3 Feb 2020, 1:00 PM
Automatic resolution.
Service affected: Networks

Start: 3 Feb 2020, 8:00 AM
End: 3 Feb 2020, 1:00 PM
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All Saints Anglican - Uecomm Maintenance Work

Resolved
Uecomm have schedule maintenance work within their network which will impact the service to All Saints Anglican School.

Planned Work ID CM028008

Outage Duration - 120 mins
Resolution: 31 Jan 2020, 6:00 AM
Automatic resolution.
Service affected: UQSchoolsNet

Start: 30 Jan 2020, 10:00 PM
End: 31 Jan 2020, 6:00 AM
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Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 30 Jan 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 30 Jan 2020, 4:00 PM
End: 30 Jan 2020, 5:30 PM
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ITS Confluence Service temporarily unavailable

Resolved
An unexpected service memory related issue caused the ITS Confluence service to become temporarily unavailable today, between approximately 2.57pm and 3.39pm.

ITS engineers have now resolved this issue.
Resolution: 30 Jan 2020, 3:39 PM
Confluence instances terminated and reestablished in AWS.
Resolution: 30 Jan 2020, 3:39 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 30 Jan 2020, 2:57 PM
End: 30 Jan 2020, 3:39 PM
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Upgrade vSphere Appliances from 6.0U3j to 6.7U3b

Resolved
Upgrade vSphere PSC and vCenter Appliances from 6.0U3j to 6.7U3b for following sites :
VMware CCR DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)

in the above order.

Access to vSphere management functions such as vm power, snapshot or vSphere console access will be unavailable during the change window.

VM provisioning via https://vpnext.its.uq.edu.au will also be unavailable

***Customer Virtual machines will remain unaffected***
The upgrade process will not impact ESXi Hosts and their associate...d VMs.
VMs will remain operational and will be accessible directly via SSH or RDP throughout the vSphere upgrade process.



Read more
Resolution: 31 Jan 2020, 4:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 30 Jan 2020, 7:00 AM
End: 31 Jan 2020, 4:00 PM
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IP Provisioning Maintenance

Resolved
Static IP allocations are currently paused due to maintenance on the LDAP servers.
Resolution: 20 Mar 2020, 10:58 AM
Service affected: IpAlloc VPN IP allocation

Start: 29 Jan 2020, 12:00 PM
End: 20 Mar 2020, 10:58 AM
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Short notice scheduled outage of InPlace services

Resolved
Please be advised QIT has notified EAPS that there will be an urgent outage of 10-15 min at 12:15 pm today.

This is to have some fixes on the server level that were planned for the 26th, that have been brought forward due to some performance issues that have been occurring.
Resolution: 24 Jan 2020, 1:54 PM
Quantum IT have restored services to the hosted InPlace service for THe University of Queensland and other affected users.
Resolution: 24 Jan 2020, 1:54 PM
Automatic resolution.
Service affected: InPlace

Start: 24 Jan 2020, 12:15 PM
End: 24 Jan 2020, 1:54 PM
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Maintenance of Unitask

Resolved
A configuration change will be applied to Unitask
and the instances will be restarted.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 23 Jan 2020, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 23 Jan 2020, 5:00 PM
End: 23 Jan 2020, 5:30 PM
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P&F DRE meter readings delayed

Resolved
Due to the current AWS outage, electrical meter readings are currently being queued as they cannot be written to the underlying database. Once resolved, the backlog should end up in the database.

The public Tesla battery dashboard is also nonfunctional for the same reason (AWS Lambda is unable to connect to the database properly).
Update: 23 Jan 2020, 5:30 PM
The AWS issues were resolved at 17:21 and the system returned to normal shortly afterwards, once the backlog of meter readings had been processed.
Resolution: 23 Jan 2020, 5:30 PM
Automatic resolution.
Service affected: P&F Demand Response Engine DRE

Start: 23 Jan 2020, 1:00 PM
End: 23 Jan 2020, 5:30 PM
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AWS API Errors in Sydney Region

Resolved
Amazon Web Services are currently experiencing elevated API error rates for multiple services in the Sydney Region. This may cause application instability.

Current ETA from Amazon is 5pm today.

The Amazon service status page can be found here: https://status.aws.amazon.com/#AP_block

Impact on UQ applications are still being investigated.
Resolution: 23 Jan 2020, 6:07 PM
AWS have resolved the EC2 API Issue. Services should now be restored.
Resolution: 23 Jan 2020, 3:57 PM
Automatic resolution.
Resolution: 23 Jan 2020, 3:57 PM
Automatic resolution.
Update: 23 Jan 2020, 3:03 PM
AWS provided the following update: [08:49 PM PST] We wanted to provide you with more details on the issue causing increased API error rates and latencies in the AP-SOUTHEAST-2 Region. A data store used by a subsystem responsible for the configuration of Virtual Private Cloud (VPC) networks is currently offline and the engineering team are working to restore it. While the investigation into the issue was started immediately, it took us longer to understand the full extent of the issue and determine a path to recovery. We determined that the data store needed to be restored to a point before the issue began. In order to do this restore, we needed to disable writes. Error rates and latencies for the networking-related APIs will continue until the restore has been completed and writes re-enabled. We are working through the recovery process now. With issues like this, it is always difficult to provide an accurate ETA, but we expect to complete the restore process within the next 2 hours and begin to allow API requests to proceed once again. We will continue to keep you updated if that ETA changes. Connectivity to existing instances is not impacted. Also, launch requests that refer to regional objects like subnets that already exist will succeed at this stage, as they do not depend on the affected subsystem. If you know the subnet ID, you can use that to launch instances within the region. We apologize for the impact and continue to work towards full resolution.
Service affected: Amazon Web Services

Start: 23 Jan 2020, 10:41 AM
End: 23 Jan 2020, 6:07 PM
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TRI UQ connectivity interruption

Resolved
TRI network connection to UQ is undergoing an unplanned network outage. ITS Engineers are investigating the cause
Resolution: 22 Jan 2020, 5:57 PM
TRI core router, Trick was reloaded. A lost config on a faulty access switch caused a network storm overrunning the TRI network core.
Resolution: 22 Jan 2020, 5:57 PM
Automatic resolution.
Service affected: Networks

Start: 22 Jan 2020, 5:23 PM
End: 22 Jan 2020, 5:57 PM
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Unplanned ITS Confluence service outage

Resolved
Connectivity to the ITS Confluence service was lost for approximately 7 minutes between 4:07pm and 4:14pm.

This unexpectedly occured during a planned maintenance window that was underway from 4:00pm.

Services have now been restored.
Resolution: 22 Jan 2020, 4:14 PM
Both Confluence instances in AWS came back online.
Service affected: ITS Confluence

Start: 22 Jan 2020, 4:07 PM
End: 22 Jan 2020, 4:14 PM
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Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches

Resolved
A reboot of the Confluence Servers are required to fix a temp space issue.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 22 Jan 2020, 4:15 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 22 Jan 2020, 4:00 PM
End: 22 Jan 2020, 4:15 PM
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An unscheduled outage for Wireless / VPN users

Resolved
ITS are investigating authentication issues
Resolution: 22 Jan 2020, 10:30 AM
Problematic server was taken offline
Service affected: RADIUS

Start: 22 Jan 2020, 9:50 AM
End: 22 Jan 2020, 10:30 AM
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An unscheduled outage is affecting the Blackboard service.

Resolved
A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).

ITS Engineers are currently investigating.
Resolution: 21 Jan 2020, 8:24 PM
Learn.uq.edu.au services have been restored to normal.
Resolution: 21 Jan 2020, 9:34 PM
The following event is now resolved, the resolution is as follows: Learn.uq.edu.au services have been restored to normal.
Service affected: Blackboard

Start: 21 Jan 2020, 6:41 PM
End: 21 Jan 2020, 8:24 PM
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Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches

Resolved
A reboot of the Confluence Servers are required to fix a temp space issue.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 21 Jan 2020, 4:15 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Jan 2020, 4:00 PM
End: 21 Jan 2020, 4:15 PM
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LDAP Service Limited Availability

Resolved
The LDAP service is suffering limited availability.
Resolution: 27 Mar 2020, 10:59 AM
Service affected: LDAP

Start: 21 Jan 2020, 3:18 PM
End: 27 Mar 2020, 10:59 AM
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Learn.uq.edu.au currently unavailable

Resolved
A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).

ITS Engineers are currently investigating.
Resolution: 21 Jan 2020, 4:50 PM
Learn.uq.edu.au services have been restored to normal.
Service affected: Blackboard

Start: 21 Jan 2020, 2:50 PM
End: 21 Jan 2020, 4:50 PM
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St Andrews Anglican College Network outage - Telstra outage

Resolved
Telstra is experiencing a major unplanned outage affecting SchoolsNet services to St Andrews Anglican College.

Emergency Spares are being sent to the Peregian Beach Exchange. No ETA available
Resolution: 22 Jan 2020, 3:50 PM
Telstra repaired equipment in local exchange
Service affected: UQSchoolsNet

Start: 21 Jan 2020, 2:50 PM
End: 22 Jan 2020, 3:50 PM
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St Lucia Campus Partial Network outage

Resolved
** Update**
Network services to buildings restored while cause is now being investigated.

** Original Message**
Broadcast storm occuring due to unknown issue - degraded network services affected below buildings
01-0001
01-0004
01-0009
01-0029a
01-0033
01-0072
01-0082
Network on call engineer is investigating now

Resolution: 20 Jan 2020, 8:30 AM
Network services to buildings has been restored. The building distribution switch, WING, has been shutdown temporarily while the cause of the broadcast storm is being investigated. Once the cause if found and fixed, Wing will be brought back up after hrs.
Resolution: 20 Jan 2020, 8:30 AM
Automatic resolution.
Update: 20 Jan 2020, 9:46 AM
WING was shutdown as a workaround while cause of the network storm is being investigated. All buildings restored apart fro two older Aggs at Seddon. These are now being patched into Claw.
Service affected: Networks

Start: 20 Jan 2020, 7:55 AM
End: 20 Jan 2020, 8:30 AM
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License server migration

Resolved
The Legacy Compute Migration Project is assisting Research Infrastructure with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. These servers are related to the following systems:
UQ research license servers

Resolution: 18 Jan 2020, 12:00 PM
Automatic resolution.
Service affected: UQ LicSrv01

Start: 18 Jan 2020, 10:15 AM
End: 18 Jan 2020, 12:00 PM
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LDAP Migration

Resolved
WebPrism will be down for scheduled maintenance during the LDAP migration. This will also impact password reset and change pages.

webprism.its.uq.edu.au
identity.uq.edu.au/password-change identity.uq.edu.au/password-reset


Change request 6477
Resolution: 18 Jan 2020, 1:47 PM
Maintenance has been completed
Service affected: PrISM Identity Management

Start: 18 Jan 2020, 9:40 AM
End: 18 Jan 2020, 1:47 PM
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LDAP Production Cutover - Legacy Compute Migration Project

Resolved
The University of Queenslands Legacy LDAP environment is being migrated to the Next Generation Data Centre (NGDC) between 9am and 5pm, Saturday 18 January.

A new environment has been commissioned in the NGDC. The migration activity will comprise of redirecting traffic to this new environment. During the change window, the LDAP system will be set to read-only. No interruption to services is expected during this period.

If you are having issues with a service/system you administer after the change window, please contact the ITS Service Desk.
Resolution: 18 Jan 2020, 5:00 PM
Automatic resolution.
Service affected: LDAP

Start: 18 Jan 2020, 9:00 AM
End: 18 Jan 2020, 5:00 PM
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Nextgen CCR Server Networks DHCP Issues

Resolved
The CCR nextgen data center network currently is currently experiencing issues with hosts not being able to negotiate DHCP leases.

ITS recommends setting a static IP on all hosts until this issue can be resolved.
Resolution: 21 Jan 2020, 1:30 PM
The fault was found to be with a single ESXI host, the VM has been migrated to another host and DHCP services have been restored.
Service affected: Data Centre Network

Start: 18 Jan 2020, 6:00 AM
End: 21 Jan 2020, 1:30 PM
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Network instability in Prentice NGDC

Resolved
The Prentice NGDC server farm network instability has impacted a number of services.

ITS were able to mitigate the instability and are now working with multiple vendors to identify the root cause.

CCR NGDC was not impacted by this fault.
Resolution: 17 Jan 2020, 1:10 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 17 Jan 2020, 12:30 PM
End: 17 Jan 2020, 1:10 PM
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Emergency Confluence plugin update to fix a security issue

Resolved
As per Confluence Security Advisory - 2019-12-18 to mitigate the vulnerability an update is required for the Confluence Previews plugin.
Resolution: 16 Jan 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 16 Jan 2020, 5:00 PM
End: 16 Jan 2020, 5:30 PM
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myUQ Portal currently running in reduced performance mode

Resolved
The myUQ Portal, https://portal.my.uq.edu.au/, went offline due to an internal issue. It has been restored in a reduced performance mode.

ITS staff are currently monitoring the site.
Resolution: 16 Jan 2020, 2:49 PM
The underlying system issue has been resolved. myUQ Portal is back to full performance.
Update: 16 Jan 2020, 11:05 AM
MyUQ Portal has come back, but is running in a reduced perfomance mode. ITS staff are currently monitoring it.
Service affected: myUQ

Start: 16 Jan 2020, 10:55 AM
End: 16 Jan 2020, 2:49 PM
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Web PrISM Database Errors

Resolved
Unable to connect to database. Staff are investigating.

This will also affect:
webprism.its.uq.edu.au
identity.uq.edu.au/password-change
identity.uq.edu.au/password-reset
Starting@UQ
Resolution: 16 Jan 2020, 10:43 AM
Database is contactable again.
Service affected: PrISM Identity Management

Start: 16 Jan 2020, 10:27 AM
End: 16 Jan 2020, 10:43 AM
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Maintenance of Unitask

Resolved
Restart production instances to fix intermittent failures.
Resolution: 16 Jan 2020, 10:00 AM
Automatic resolution.
Service affected: Unitask

Start: 16 Jan 2020, 9:45 AM
End: 16 Jan 2020, 10:00 AM
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Deployment of new version of Student Administration processes

Resolved
A new version of the following Student Aministration processes will be deployed:

* Certified Document
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Elite Athlete Status
* Extend Studies And New CoE
* Extension of Assessment Due Date
* International Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty

Staff and students may experience issues raising and processing requests from myUQ and UniTask.<...br />
Support after the release:

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Read more
Resolution: 15 Jan 2020, 6:00 PM
Automatic resolution.
Service affected: Unitask

Start: 15 Jan 2020, 5:00 PM
End: 15 Jan 2020, 6:00 PM
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Jamf Pro 10.18 Update

Resolved
Jamf cloud upgrading from 10.17.1 to 10.18 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 15 Jan 2020, 8:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 15 Jan 2020, 12:00 AM
End: 15 Jan 2020, 8:00 AM
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Turnitin Scheduled Maintenance

Resolved
Turnitin services will be unavailable to both staff and students due to scheduled maintenance being performed by the product vendor.

This will be occuring on January 5, 2020 from 2am to 8am.
Resolution: 5 Jan 2020, 8:00 AM
Automatic resolution.
Service affected: Turnitin

Start: 5 Jan 2020, 2:00 AM
End: 5 Jan 2020, 8:00 AM
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OLA Production and Test database rebooted

Resolved
The SSOLAP and SSOLATS databases rebooted this morning. The DBA team will investigate the root cause.
Resolution: 3 Jan 2020, 11:37 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 3 Jan 2020, 11:36 AM
End: 3 Jan 2020, 11:37 AM
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Telephone carrier outage at Pinjarra site

Resolved
Carrier is investigating a fault inpacting incoming calls to the UQ Pinjarra site.

External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.

Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
Resolution: 6 Jan 2020, 2:30 PM
Carrier replaced faulty equipment. ITS confirmed service restored and redirection removed.
Service affected: PABX Voice Services

Start: 2 Jan 2020, 3:00 PM
End: 6 Jan 2020, 2:30 PM
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Network Outage for UQ SchoolsNet and UQ remote sites

Resolved
A number of remote sites are currently offline, ITS are investigating.
Resolution: 24 Dec 2019, 10:01 PM
All services have been restored. Telstra had sourced replacement hardware locally rather than the original three days wait from interstate.
Update: 24 Dec 2019, 4:10 PM
The upstream ISP has confirmed a hardware failure in their network and earliest estimated restoration time is 27th December due to replacement hardware being sent interstate. Impacted SchoolsNet customers are below. Churchie Mueller College BBC Oxley Driving Range Sunshine Coast Grammar School Emmanuel College The Rockhampton Grammar School St Brendan's College Downlands College Toowoomba Groves Christian College Somerville House Grace Lutheran, Rothwell The Lakes College Brisbane Girls Grammar Sporting Fields Fairholme College Ambrose Treacy College Brigidine College St. Joseph's College Toowoomba Early Learning Centre - Groves Christian College Canterbury College Sheldon College Redlands College
Update: 24 Dec 2019, 3:15 PM
Telstra have confirmed multiple Telstra St Lucia customers are impacted. No ETA has been given at this stage. Next updated in 2 hours.
Update: 24 Dec 2019, 2:05 PM
The cause of the fault appears to be a Telstra fault and we have logged a fault with Telstra. Sites impacted 315 – Balliie Henerdson Hospital 502 - uqhc -Meadowbrook 800 – FY2 921 – Warwick 971 – Cleveland 972 – Dayboro Vet 973 – uqhc Durack 974 – Hervey 819 975 – dalbydc-link 977 – Fyear3 Link 979 – durack Magnolia (uqhc) 980 – nambour 981 – toowong healthcare 982 – nambour fibre 2001 – wacol 2564 – Redcliffe 3003 – Caboolture Hospital
Service affected: WAN Network

Start: 24 Dec 2019, 1:10 PM
End: 24 Dec 2019, 10:01 PM
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Emergency reboot of Jira server to fix temp space issues

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
Resolution: 23 Dec 2019, 7:20 PM
Automatic resolution.
Service affected: ITS Jira

Start: 23 Dec 2019, 7:00 PM
End: 23 Dec 2019, 7:20 PM
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Deployment of new process

Resolved
A new process for Finance Aministration will be deployed:

* ARC data collection

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release:

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 23 Dec 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 23 Dec 2019, 7:30 AM
End: 23 Dec 2019, 8:00 AM
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Internet Outage for UQ and UQSchoolsNet

Resolved
ITS are working with the carrier on a fault resolution.
Resolution: 20 Dec 2019, 10:58 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 20 Dec 2019, 10:22 PM
End: 20 Dec 2019, 10:58 PM
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RDM cloud and HPC enabled RDM collections unavailable

Resolved
RDM cloud and HPC enabled RDM collections are currently inaccessible.
Resolution: 19 Dec 2019, 10:02 AM
Services restored
Service affected: UQ Research Data Manager

Start: 19 Dec 2019, 10:02 AM
End: 19 Dec 2019, 10:02 AM
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SCCM PXE and DP Outage - Staff.net

Resolved
uq-cfgdsstl02.compute.dc.uq.edu.au has lost network connectivity. ITS engineers are working on this now.

PXE on staff.net will not be working.
Distribution point is also down which will limit application deployment performance.
Resolution: 18 Dec 2019, 9:12 AM
NIC drivers reinstalled and services have been restored.
Service affected: System Center Configuration Manager

Start: 18 Dec 2019, 7:54 AM
End: 18 Dec 2019, 9:12 AM
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Maintenance of Unitask

Resolved
Unitask infrastructure will be patched as recommended by AWS. Also, a new digital certificate will be installed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 Dec 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 17 Dec 2019, 5:00 PM
End: 17 Dec 2019, 5:45 PM
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Deployment of new version of Student Administration processes.

Resolved
A new version of the following Student Administration processes will be deployed:
* Certified Documents.
* Change of Personal Details.
* Change to Finalised Grade.
* Credit or Exemption.
* Elite Athlete Status.
* Extend Studies And New CoE.
* Extension of Assessment Due Date.
* International Student Withdrawal.
* Interruption of Studies.
* Off Campus Exam.
* Re-mark of Assessment.
* Removal of Financial Liability.
* Student Admin Document Audit.
* Student Fee Refund.
Resolution: 17 Dec 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 17 Dec 2019, 7:30 AM
End: 17 Dec 2019, 8:00 AM
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Switchover Databases Back to plover

Resolved
Switchover Patched Databases Back to plover-cluster.

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 16 Dec 2019, 7:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Dec 2019, 6:30 PM
End: 16 Dec 2019, 7:00 PM
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Mater and CCHR networks down

Resolved
The UQ network at the Mater hospital is down at the moment. We suspect it may be power related but the cause is still under investigation.
Resolution: 17 Dec 2019, 11:30 AM
ITS has replaced failed network equipment at 9:50am and worked with Mater IT to restore eduroam at 11:20am.
Update: 17 Dec 2019, 8:31 AM
Failed switch being replaced this morning
Update: 16 Dec 2019, 1:46 PM
The fire service has the Whitty building electrically isolated while they search for the cause of a fire alarm. It is expected that power will likely be restored within the hour. UQ Networks
Service affected: Building Networks

Start: 16 Dec 2019, 12:41 PM
End: 17 Dec 2019, 11:30 AM
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Bookings not being placed in Book It

Resolved
On submitting a booking request the booking is not placed.

Issue is affecting Book It users intermittently.
Resolution: 16 Dec 2019, 2:00 PM
Root cause was a database issue that has been resolved by the vendor.
Service affected: UQ Bookit

Start: 16 Dec 2019, 11:30 AM
End: 16 Dec 2019, 2:00 PM
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GP South (0078) Agg Relocation

Resolved
Building aggregation switches being relocated from level 5 to level 1. All floors being connected to new fibre.
Resolution: 15 Dec 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 15 Dec 2019, 9:30 AM
End: 15 Dec 2019, 5:00 PM
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soefile maintenance, home folders on soefile and ftp services

Resolved
soefile maintenance, home folders on soefile and ftp services will not be available during the change window.
Resolution: 15 Dec 2019, 11:00 AM
Automatic resolution.
Service affected: File Serving - Unix

Start: 15 Dec 2019, 6:00 AM
End: 15 Dec 2019, 11:00 AM
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UQRDM Storage upgrade

Resolved
Upgrade DDN firmware and GPFS cluster to latest supported versions
Resolution: 15 Dec 2019, 5:00 PM
Automatic resolution.
Service affected: DDN GS14KX SpectrumScale Cluster

Start: 14 Dec 2019, 8:00 AM
End: 15 Dec 2019, 5:00 PM
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Telephone carrier outage at Indooroopilly Mine site

Resolved
The Indooroopilly mine site is currently impacted by a carrier fault causing an outage in the suburb.

External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.

Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
Resolution: 21 Jan 2020, 3:00 PM
Update: 10 Jan 2020, 5:00 PM
Carrier advised the restoration is now estimated for 20/1/20 due to conduit access issuses. We will provide you further updates as soon as it becomes available.
Resolution: 10 Jan 2020, 5:00 PM
Automatic resolution.
Resolution: 10 Jan 2020, 5:00 PM
Automatic resolution.
Update: 2 Jan 2020, 9:24 AM
Carrier has advised the civil work is required at multiple locations to repair 100 pair of cables. Because of complexity of fault, ETR has been rescheduled to 10th of January. We will provide you further updates as soon as it becomes available.
Service affected: PABX Voice Services

Start: 13 Dec 2019, 9:00 AM
End: 21 Jan 2020, 3:00 PM
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Herston Network Outage

Resolved
Building impacted below. ITS are investigating possibly outage due to construction in Mayne Medical Building.

Mayne Medical School
Ned Hanlon Building
Mental Health
Resolution: 12 Dec 2019, 8:17 AM
Herston ITS staff confirmed a power outage was the root cause.
Service affected: Building Networks

Start: 12 Dec 2019, 8:00 AM
End: 12 Dec 2019, 8:17 AM
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