Deploying of 2 new processes

Reduced service delivery during period
2 processes from Graduate School will be deployed:
* Nomination of Thesis Examiners
* Change of Advisor or Advisory Team

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Service affected: Unitask

Start: 20 Mar 2019, 7:30 AM
End: 20 Mar 2019, 8:00 AM
Login to request notification

Error: Index was outside the bounds of array

Reduced service delivery during period
Service CRM users are currently experiencing a Index was outside the bounds of array error pop up. Oracle case has been raised.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 14 Feb 2019, 11:00 AM
End: Unknown
Login to request notification

Apply vSphere Appliance update 6.0 U3h

No impact on service during period
While each vCenter will be unavailable during its update, there will be no impact to VMs, they will be accessable via SSH and RDP

Apply latest patch update to the vCenter server and PSC for following sites:
VMware PRN DC (Infrastructure)
VMware CCR DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)

vCenter Server 6.0 Update 3h build 9313458 release date 2018-08-14
Service affected: VMware PRN DC

Start: 6 Feb 2019, 7:30 AM
End: 25 Mar 2019, 3:30 PM
Login to request notification

Failed Hard Drive and Ram Error

No impact on service during period
The Storage Server running the following shares has two hardware issues:

its-nas01
ca-nas01
uq-nas01
Service affected: Tier 3 HNAS File Storage

Start: 3 Jan 2019, 8:00 AM
End: Unknown
Login to request notification

The Electronic Course Profile System (ECPS) will be undergoing scheduled maintenance

Resolved
The Electronic Course Profile Production database (ECPSPROD) will be offline for scheduled maintenance.

Student and public access to course profiles will be affected and it will not be possible to edit course profiles during this time.
Resolution: 17 Mar 2019, 2:00 PM
Automatic resolution.
Service affected: Electronic Course Profile System

Start: 17 Mar 2019, 8:00 AM
End: 17 Mar 2019, 2:00 PM
Login to request notification

Exadata Platinum patching - magpie-cluster

Resolved
The Prentice Exadata (magpie-cluster) will be patched as follows:

1)Jan 2019 Quarterly Full Stack Download Patch (QFSDP)

The following non-production databases will be patched to CPU Jan 2019 post platinum patching:

UniFi non-production
============
FS92PSUP
FS92REPT

Blackboard Development
================
BBEXPDEV

SI-net NGDC Development
=================
SA92DESX
SA92PREX
SA92PSUX
SA92PTSX
SA92SRCE
SA92TECX

PHIRE Development
=============
PHIUPGR



Resolution: 16 Mar 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 8:00 AM
End: 16 Mar 2019, 8:00 PM
Login to request notification

Switchover Databases to plover-cluster

Resolved
In preparation for OS patching, the following databases will be switched from the Prentice machine room to the CCR machine room.

UniFi Production
===========
FS92P1

Archibus Production
=======-======
PFABP1

Animal Welfare Production
================
AWUP1

Blackboard Production
==============
BBLRNP1

Research Master Production
==================
RMASTP1

Student Management System (Web Services)
=====================
SSSDMP1

Control-M Production
=============
CM9EMP1
CM9SVP1

PHIRE Production
======...=======
PHIREP1

Read more
Resolution: 16 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Mar 2019, 6:00 AM
End: 16 Mar 2019, 8:00 AM
Login to request notification

git.its.uq.edu.au currently unavailable

Resolved
Git is currently not available.

Engineers are looking into the issue.
Resolution: 15 Mar 2019, 10:41 AM
The backend storage server has been recovered.
Service affected: Git

Start: 15 Mar 2019, 10:28 AM
End: 15 Mar 2019, 10:41 AM
Login to request notification

Kibana Offline

Resolved
A server has run out of disk space preventing the Kibana front-end applications from working. Remediation of the issue is underway.

Elasticsearch and all application logging is still working as per normal.
Update: 15 Mar 2019, 10:30 AM
New logrotated policy has been implemented to consume less of the `/var` volume and `/var` was also increased in size.
Update: 15 Mar 2019, 9:00 AM
Some data was freed up temporarily restoring service.
Service affected: Centralised Logging Cluster ELK

Start: 15 Mar 2019, 8:30 AM
End: 15 Mar 2019, 9:00 AM
Login to request notification

Upscale AWS RDS Trim oracle database

Resolved
Upscale AWS RDS Trim oracle database to instance class db.m4.2xlarge
Resolution: 14 Mar 2019, 9:00 PM
Automatic resolution.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 14 Mar 2019, 8:00 PM
End: 14 Mar 2019, 9:00 PM
Login to request notification

Restarting database

Resolved
The database used by Unitask will be restarted to apply a new configuration change.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support

After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details
The configuration change will prevent the database to potentially exhaust the instance memory and crash.
Resolution: 14 Mar 2019, 5:15 PM
Automatic resolution.
Service affected: Unitask

Start: 14 Mar 2019, 5:00 PM
End: 14 Mar 2019, 5:15 PM
Login to request notification

failed memory in Host

Resolved
Failed memory DIMM module in one ESXi host. no impact on Guest Virtual machines.

Host has been removed from cluster and awaiting replacement Memory module.
Resolution: 15 Mar 2019, 2:54 AM
Replaced faulty DIMM
Service affected: VMware NextGEN CCR DC

Start: 14 Mar 2019, 4:13 PM
End: 15 Mar 2019, 2:54 PM
Login to request notification

Syllabus+, Web Room Bookings, UQ Book It unavailable

Resolved
A Database rebuild is occurring for Syllabus+ and linked services will be unavailable while this occurs
Resolution: 13 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Syllabus Plus

Start: 12 Mar 2019, 5:00 PM
End: 13 Mar 2019, 8:00 AM
Login to request notification

Deployment of new Finance Administration process and worklist upgrade

Resolved
A new Finance Administration process will be deployed to UniTask production.
* Unifi user access

A new version of the worklist will be deployed to fix some performance issues.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 Mar 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 5 Mar 2019, 7:30 AM
End: 5 Mar 2019, 8:00 AM
Login to request notification

Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will be unavailable due to server patching and fail-over testing
Resolution: 2 Mar 2019, 9:00 AM
Change has been postponed
Service affected: Aurion Application Servers

Start: 2 Mar 2019, 6:00 AM
End: 2 Mar 2019, 9:00 AM
Login to request notification

Prince Charles and Redcliffe Hospital outage

Resolved
A network outage is affecting users at the Prince Charles and Redcliffe Hospitals.
Resolution: 4 Mar 2019, 9:30 AM
On site router had failed. It has now been replaced and services are back
Service affected: WAN Network

Start: 1 Mar 2019, 4:00 PM
End: 4 Mar 2019, 9:30 AM
Login to request notification

MyUQ Portal down

Resolved
MyUQ Portal is down, currently investigating.
Resolution: 1 Mar 2019, 12:00 PM
Issues with OS image resolved.
Update: 1 Mar 2019, 12:00 PM
Outage Resolved after diagnosing issue.
Resolution: 1 Mar 2019, 12:00 PM
Automatic resolution.
Service affected: myUQ

Start: 1 Mar 2019, 11:40 AM
End: 1 Mar 2019, 12:00 PM
Login to request notification

echo360 sync issue

Resolved
there was an issue with the sync process between echo360 and Syllabus plus which has now been resolved.
Resolution: 1 Mar 2019, 10:00 AM
Automatic resolution.
Service affected: Echo360 ALP

Start: 28 Feb 2019, 12:00 PM
End: 1 Mar 2019, 10:00 AM
Login to request notification

Gordon Greenwood - disruption to network services

Resolved
Network dropouts are occurring for some staff on several floors. ITS NOC is investigating a potential faulty network device.
Resolution: 28 Feb 2019, 1:52 PM
Building router reloaded
Update: 28 Feb 2019, 1:11 PM
Gordon Greenwood connectivity restored after the building router was reloaded.
Service affected: Building Networks

Start: 28 Feb 2019, 11:50 AM
End: 28 Feb 2019, 1:52 PM
Login to request notification

vCenter unavailable

Resolved
Service unavailable on vCenter. Web GUI unavailable.
Resolution: 26 Feb 2019, 9:45 AM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 26 Feb 2019, 8:00 AM
End: 26 Feb 2019, 9:45 AM
Login to request notification

Public Health Building Level 2 Network Outage

Resolved
ITS are on route to replace a failed switch. Estimated time of restoration is 10:30am.
Resolution: 25 Feb 2019, 11:29 AM
ITS has replaced the failed equipment
Service affected: Networks

Start: 25 Feb 2019, 9:28 AM
End: 25 Feb 2019, 11:29 AM
Login to request notification

Evasys migration

Resolved
ITS will be migrating the Evasys Production environment.

The student surveys for 2019 Summer Semester have now been completed and there will be minimal end user usage until March 2019.
Resolution: 25 Feb 2019, 6:00 PM
Automatic resolution.
Service affected: EvaSys

Start: 25 Feb 2019, 8:00 AM
End: 25 Feb 2019, 6:00 PM
Login to request notification

Colin Clark - Shut down Electrical Distribution board DB-1A

Resolved
P&F electricians working on the Tutor Rooms Colin Clark will be shutting down Electrical Distribution board DB-1A to enable installation of new RCD Circuit breakers.
Resolution: 25 Feb 2019, 7:30 AM
Automatic resolution.
Service affected: Building Networks

Start: 25 Feb 2019, 6:00 AM
End: 25 Feb 2019, 7:30 AM
Login to request notification

Connectivity issue in Data Centre network

Resolved
A issue has been found in the Legacy Data Centre Network. This is being investigated by engineers, full impact is still being determined.

All incoming email flow to UQ and all outgoing email flow via smtp.uq.edu.au was interrupted for a short period but
has now recovered.
Resolution: 22 Feb 2019, 8:37 AM
The problem was caused by a failed switch. The switch was reloaded and services restored.
Service affected: Data Centre Network

Start: 22 Feb 2019, 7:03 PM
End: 22 Feb 2019, 8:37 AM
Login to request notification

IMS Replacement Project cutover

Resolved
To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Thursday 21 February 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
From Monday 11 February, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet se...ssion, if you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Read more
Resolution: 22 Feb 2019, 12:00 AM
Automatic resolution.
Service affected: Internet Management Service

Start: 21 Feb 2019, 8:00 PM
End: 22 Feb 2019, 12:00 AM
Login to request notification

Password Change Failure

Resolved
Due to a technical issue, UQ password reset/changed during this period would only be effective for some of the UQ systems.
Resolution: 25 Feb 2019, 12:00 PM
Issue affecting password change/reset failure has now been resolved. Affected users will need to reset/change their password again via Password Change Page. We are in the process of establishing affected users and contacting them.
Resolution: 25 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Password Change Page

Start: 21 Feb 2019, 2:00 PM
End: 25 Feb 2019, 12:00 PM
Login to request notification

Account creation/reactivation and password change

Resolved
Due to a technical issue, the passwords on newly created accounts and password resets in WebPrISM did not update to all systems.

A small number of account reactivations failed, and the activation emails for those accounts did not work.
Resolution: 25 Feb 2019, 12:00 PM
Newly created accounts and passwords which were reset during the outage period will need to change their passwords again via Password Change Page to resolve the problem. Later this afternoon, the password status on affected people will be updated so that they're required to change their password at next login to SSO service, e.g. myUQ. They will also be notified via email. The failed reactivated accounts are in the process of being fixed and new activation emails will be sent.
Resolution: 25 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: PrISM Identity Management

Start: 21 Feb 2019, 2:00 PM
End: 25 Feb 2019, 12:00 PM
Login to request notification

Maintenance of Unitask

Resolved
The production database will be upgraded and the instances will be patched to resolve some security vulnerabilities.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The database will be upgraded to a more recent version
The instances will be patched as recommended by AWS
Resolution: 20 Feb 2019, 6:15 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Feb 2019, 5:00 PM
End: 20 Feb 2019, 6:15 PM
Login to request notification

OS Upgrade - its-isilon01

Resolved
Vendor Upgrade of cluster OS (OneFS) In Person to fix known bug in current code.
Resolution: 19 Feb 2019, 1:00 AM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 18 Feb 2019, 3:00 PM
End: 19 Feb 2019, 1:00 AM
Login to request notification

Deployment of new Finance Administration process.

Resolved
A new Finance Administration process will be deployed to UniTask production.
* Project Change Request

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 18 Feb 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 18 Feb 2019, 7:30 AM
End: 18 Feb 2019, 8:00 AM
Login to request notification

Gitlab Upgrade to 11.7.4

Resolved
Gitlab will be upgraded to 11.7.4 to fix multiple security vulnerabilities.
Resolution: 16 Feb 2019, 8:00 PM
Automatic resolution.
Service affected: Git

Start: 16 Feb 2019, 2:00 PM
End: 16 Feb 2019, 8:00 PM
Login to request notification

Linux OS patching + Jan 2019 PSU on bangers

Resolved
Linux OS patching + Jan 2019 PSU on bangers
Resolution: 16 Feb 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 16 Feb 2019, 8:00 AM
End: 16 Feb 2019, 10:00 AM
Login to request notification

OS Upgrade - its-isilon01

Resolved
Vendor Upgrade of cluster OS (OneFS) In Person to fix known bug in current code.
Resolution: 14 Feb 2019, 11:59 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 14 Feb 2019, 3:00 PM
End: 14 Feb 2019, 11:59 PM
Login to request notification

Emergency Patching (Linux Container CVE)

Resolved
Emergency patching to patch CVE-2019-5736.

Elastic services will be unavailable during the patching window.
Resolution: 14 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Centralised Logging Cluster ELK

Start: 14 Feb 2019, 10:00 AM
End: 14 Feb 2019, 12:00 PM
Login to request notification

Emergency configuration patch on UQ core networking devices

Resolved
An emergency change is to be applied on two UQ core networking devices this evening between 6:00 to 6:30pm to fix a critical routing defect which could be triggered in certain conditions.

UQ Internet users may experience couple of times brief outages (expected less than 1 minute) during this change window.

For technical details please check ITS CR:
https://serviceview.its.uq.edu.au/index.php?AP=change_request_ap&ACT=view_all&dialog=edit&change_request_id=5236
Resolution: 13 Feb 2019, 6:30 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 13 Feb 2019, 6:00 PM
End: 13 Feb 2019, 6:30 PM
Login to request notification

Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 13 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 13 Feb 2019, 11:00 AM
End: 13 Feb 2019, 12:00 PM
Login to request notification

Drive Firmware Upgrade - its-isilon01

Resolved
Vendor Upgrade of Cluster Drive Firmware via webex to prepare for OS Upgrade (CR#5199)
Resolution: 13 Feb 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 13 Feb 2019, 8:00 AM
End: 13 Feb 2019, 3:00 PM
Login to request notification

Node Firmware Upgrade - its-isilon01

Resolved
Vendor Upgrade of Cluster Node Firmware via webex to fix known bug in current code and to prepare for OS Upgrade
Resolution: 12 Feb 2019, 11:59 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 12 Feb 2019, 3:00 PM
End: 12 Feb 2019, 11:59 PM
Login to request notification

Upgrade Ironport OS version

Resolved
Email filtering appliances (Ironport / Cisco ESA) are being upgrade from 11.01 to 12.0.0.

This will increase capacity and mail filtering capabilities.

The upgrade will take place across two days. Today, one appliance will be upgraded. The upgraded applicance will be monitored and if issues occur with the upgrade, then the second appliance will be upgraded tomorrow.
Resolution: 13 Feb 2019, 5:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 12 Feb 2019, 12:00 PM
End: 13 Feb 2019, 5:00 PM
Login to request notification

Online Applications - Production Database SSOLAP - Change paramater group

Resolved
Create a non default parameter group for SSOLAP and switch the database to use this, in order to increase the undo_rentention parameter. This is needed so we can export the data from production and refresh test and training environments.
Resolution: 12 Feb 2019, 7:30 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 12 Feb 2019, 6:30 AM
End: 12 Feb 2019, 7:30 AM
Login to request notification

CIP Production Axway Managed Servers patch for backup of logs to AWS S3

Resolved
Patch CIP Production Axway Managed Servers to allow smooth backup of logs to S3.
Resolution: 12 Feb 2019, 7:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 12 Feb 2019, 6:00 AM
End: 12 Feb 2019, 7:00 AM
Login to request notification

IMS Replacement Project cutover

Resolved
To continue to enhance the staff and student experience of IT, work has been progressing to upgrade the Internet Management System (IMS).

To allow us to make further improvements, offer more services and comply with technical regulations, we need to make additional changes to the IMS which has reached the end of its life.

When the upgrade will take place?
The upgrade will take place on Sunday 10 February 2019. To allow the new system to be activated, there may be a small outage.

What do you need to do?
From Monday 11 February, you may be redirected to or need to visit the UQ IMS login page (https://login.uq.edu.au) to create an Internet sess...ion, if you are using a wired Internet connection. When you have logged in using your UQ login, you will be redirected to your My.UQ homepage where you can view your active Internet sessions and set preferences. People accessing the Internet via a wireless connection or via the Virtual Private Network (VPN) will not experience any changes.

Please contact the ITS Service Desk if you have any issues with logging in to the new IMS.

We apologise in advance for any inconvenience the possible small outage may cause.

Read more
Resolution: 10 Feb 2019, 6:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 10 Feb 2019, 8:00 AM
End: 10 Feb 2019, 6:00 PM
Login to request notification

Maintenance of Unitask

Resolved
Restarting Unitask is required to fix an issue in Reportal.

A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted. This will create an outage of the system of about 1 minute in duration.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

A task got stuck as the connector was configured in the lane rather than as a servic...e.

Bonitasoft has suggested restarting Bonita for the task to resume.

Read more
Resolution: 5 Feb 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Feb 2019, 5:00 PM
End: 5 Feb 2019, 5:30 PM
Login to request notification

Email security gateway migration for ITS and Psychology mail domains

Resolved
The psy.uq.edu.au and its.uq.edu.au UQ mail domains will have their email security gateway configuration changed, such that they no longer utilise the Mimecast platform for inbound email filtering.

No impact to service is expected. Inbound email will still be filtered for phishing, malware and spam through the alternate email security gateway, which continues to be used by the rest of UQ.
Resolution: 5 Feb 2019, 2:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 5 Feb 2019, 11:00 AM
End: 5 Feb 2019, 2:00 PM
Login to request notification

Migrate to new captive portal and logout endpoints

Resolved
In preparation for the IMS cutover on the 10 Feb, the new captive portal (https://login.uq.edu.au) and logout (https://logout.uq.edu.au) pages will be migrated to the new version.

The change does result in a different workflow to the previous version, however it still uses SSO and now redirects to My.UQ upon successful login.
Resolution: 4 Feb 2019, 9:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 4 Feb 2019, 8:00 PM
End: 4 Feb 2019, 9:00 PM
Login to request notification

Maintenance of Unitask

Resolved
Unitask will be patched to prevent some vulnerabilities.

Support after the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

The EC2 instances will be updated with the latest AWS image
Resolution: 4 Feb 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 4 Feb 2019, 5:00 PM
End: 4 Feb 2019, 5:30 PM
Login to request notification

Linux OS patching + Jan 2019 PSU for Oracle Development DBs

Resolved
Linux OS patching + Jan 2019 PSU for Oracle Development DBs.
Resolution: 2 Feb 2019, 12:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 2 Feb 2019, 8:00 AM
End: 2 Feb 2019, 12:00 PM
Login to request notification

Migrate Disability Management production database to NGDC Exadata and Upgrade to 18.3

Resolved
Migrate SSSDMP to NGDC Exadata and Upgrade to 18.3
Update: 2 Feb 2019, 10:27 AM
The upgrade ran slightly over time, the work has been completed.
Resolution: 2 Feb 2019, 10:00 AM
Automatic resolution.
Service affected: Student Management System

Start: 2 Feb 2019, 7:00 AM
End: 2 Feb 2019, 10:00 AM
Login to request notification

HPC syncronization

Resolved
Replication of data between St Lucia and Polaris caches is being delayed due to issues with the file system links. This means the view of data between the two sites will be inconsistent until this can be corrected.
Resolution: 11 Feb 2019, 4:31 PM
data sync to Polaris cluster recovered
Service affected: UQ Research Data Manager

Start: 1 Feb 2019, 7:00 AM
End: 11 Feb 2019, 4:31 PM
Login to request notification

Upgrade of Domain Controller SYSVOL replication to DFSR (Distributed File System Replication)

Resolved
This request is for the upgrade of Domain Controller SYSVOL replication to DFSR (Distributed File System Replication)

Windows server 2008 and later uses Distributed File System (DFS) for the replication of the SYSVOL folder between Domain Controllers.

The UQ domain is currently using the File Replication Service (FRS) for SYSVOL replication, which is now deprecated.

The DFS Replication service has many benefits over FRS: improved management tools, more robust, scalable and better replication performance than FRS.

This is an essential upgrade as FRS is no longer supported on future versions of Windows Server.

More information r...egarding this can be found here: https://blogs.technet.microsoft.com/filecab/2014/06/25/the-end-is-nigh-for-frs/

Read more
Resolution: 30 Jan 2019, 10:40 AM
Upgrade to DFS replication completed successfully.
Service affected: Active Directory

Start: 30 Jan 2019, 9:00 AM
End: 30 Jan 2019, 10:40 AM
Login to request notification

Deployment of new version of a Student Administration process.

Resolved
A new version Student Administration processes will be deployed to UniTask production with Studies Report feature.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* New versions of the following Student Administration process
- Change of Personal Details<...br /> - Change to Finalised Grade
- Credit or Exemption
- Extend Studies And New CoE
- Extension of Assessment Due Date
- International Student Withdrawal
- Interruption of Studies
- Off-campus Exam
- Re-mark of Assessment
- Removal of Financial Liability
- Student Fee Refund
- Withdrawal Without Academic Penalty




Read more
Resolution: 30 Jan 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 30 Jan 2019, 7:30 AM
End: 30 Jan 2019, 8:00 AM
Login to request notification

Staff and Student Mail Services Unavailable

Resolved
An unscheduled service outage to the Microsoft login portal for staff and student email services was experienced between approximately 7:15am and 7:45am today.

Affected users were unable to authenticate to and access Microsoft Office 365 services.

Service access has now been successfully restored.
Resolution: 30 Jan 2019, 7:45 AM
Automatic resolution.
Service affected: Office 365 Sign On

Start: 30 Jan 2019, 7:15 AM
End: 30 Jan 2019, 7:45 AM
Login to request notification

GPN Exadata Platinum patching

Resolved
Patch the GPN Exadata with the Oct 2018 Bundle Patch
Resolution: 27 Jan 2019, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 27 Jan 2019, 4:00 AM
End: 27 Jan 2019, 8:00 PM
Login to request notification

Switchover Aurion Database to PRN and apply datapatch

Resolved
Switchover Aurion Database to PRN to allow for the patching of GPN Exadata
Resolution: 27 Jan 2019, 4:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 27 Jan 2019, 3:45 AM
End: 27 Jan 2019, 4:00 AM
Login to request notification

Therapies B84a network outage

Resolved
ITS are investigating a non redundant aggregation switch
Resolution: 29 Jan 2019, 8:00 AM
Resolved
Service affected: Building Networks

Start: 26 Jan 2019, 7:00 AM
End: 29 Jan 2019, 8:00 AM
Login to request notification

Switchover Databases to PRN and apply datapatch

Resolved
Switchover Databases to PRN to allow for the patching of GPN Exadata.
Apply datapatch to production databases.
Resolution: 26 Jan 2019, 9:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 26 Jan 2019, 6:00 AM
End: 26 Jan 2019, 9:00 AM
Login to request notification

Extend opportunistic TLS availability to all incoming email connections on ironports

Resolved
Make TLS available for all incoming email connections to ironports
Resolution: 24 Jan 2019, 1:30 PM
Automatic resolution.
Service affected: Mail Routing

Start: 24 Jan 2019, 12:00 PM
End: 24 Jan 2019, 1:30 PM
Login to request notification

Intermittent packet loss in CCR NGDC environment.

Resolved
Experiencing intermittent packet loss in CCR NGDC environment, currently under investigation.
Resolution: 23 Jan 2019, 8:30 PM
A new VM was commissioned and went rogue, causing a broadcast storm within NextGen CCR.
Service affected: Networks

Start: 23 Jan 2019, 12:00 PM
End: 23 Jan 2019, 8:30 PM
Login to request notification

License renewal

Resolved
A new BonitaSoft license will be installed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support After the release

Some users might experience issues actioning tasks in myUQ and authenticating into Unitask after the deployment.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information

A new license of BonitaSoft will be installed. During the deployment the two AWS instances will be restarted two times.
Resolution: 21 Jan 2019, 8:30 PM
Automatic resolution.
Service affected: Unitask

Start: 21 Jan 2019, 5:00 PM
End: 21 Jan 2019, 8:30 PM
Login to request notification

PRN Exadata Platinum patching

Resolved
Patch the PRN Exadata with the Oct 2018 Bundle Patch
Resolution: 20 Jan 2019, 11:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 20 Jan 2019, 4:00 AM
End: 20 Jan 2019, 11:00 AM
Login to request notification

Switchover Databases to GPN

Resolved
Switchover Databases to GPN to allow for the patching of PRN Exadata
Resolution: 19 Jan 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 19 Jan 2019, 6:00 AM
End: 19 Jan 2019, 7:00 AM
Login to request notification

Upgrade Trim RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

TRIMPD
Resolution: 19 Jan 2019, 6:00 AM
Automatic resolution.
Service affected: AWS DB Hosting

Start: 19 Jan 2019, 5:00 AM
End: 19 Jan 2019, 6:00 AM
Login to request notification

Switching Issue in GPN & Prentice Legacy Server Farm

Resolved
There is an issue in the Legacy Server farm which may be impacting services hosted in Prentice & GPN. Three switches will be required to be reloaded or replaced.
Resolution: 18 Jan 2019, 8:00 PM
Automatic resolution.
Service affected: Data Centre Network

Start: 18 Jan 2019, 6:00 PM
End: 18 Jan 2019, 8:00 PM
Login to request notification

Log Processing Halted

Resolved
The cluster is currently experiencing issue indexing queued log events. Investigation is on-going.
Resolution: 18 Jan 2019, 10:00 AM
Automatic resolution.
Service affected: Centralised Logging Cluster ELK

Start: 18 Jan 2019, 3:30 AM
End: 18 Jan 2019, 10:00 AM
Login to request notification

Data Hub data may be stale

Resolved
Some data transmitted from the Data Hub may not have been refreshed overnight due to errors connecting to upstream/downstream systems.

We are working to rectify the situation.


Resolution: 19 Jan 2019, 5:00 AM
Automatic resolution.
Service affected: UQ Data Hub

Start: 18 Jan 2019, 12:00 AM
End: 19 Jan 2019, 5:00 AM
Login to request notification

Axway upgrade from 7.5.3 to 7.6.2

Resolved
The Central Integration Platforms API Gateway will be upgraded.
Resolution: 17 Jan 2019, 7:30 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 17 Jan 2019, 6:30 AM
End: 17 Jan 2019, 7:30 AM
Login to request notification

Deployment of new version of Student Administration processes.

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
New version of the following Student Administration process with UQ College pool routing will be released.
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Extend Studies And New CoE
* Extension of Assessment Due Date
* I...nternational Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty

Read more
Resolution: 15 Jan 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 15 Jan 2019, 7:30 AM
End: 15 Jan 2019, 8:00 AM
Login to request notification

CIP Production Load Balancer replacement

Resolved
The CIP team will be replacing the current AWS Classic Load Balancers (ELB) with the AWS Application Load Balancers (ALB) for the Axway load balancing for CIP.
Resolution: 14 Jan 2019, 7:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 14 Jan 2019, 6:00 AM
End: 14 Jan 2019, 7:00 AM
Login to request notification

SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 8:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 12 Jan 2019, 7:30 AM
End: 12 Jan 2019, 8:30 AM
Login to request notification

SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 7:30 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 12 Jan 2019, 6:30 AM
End: 12 Jan 2019, 7:30 AM
Login to request notification

NGDC-Prentice : Move Standalone ESXi host networking to new DVS

Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 10 Jan 2019, 7:00 PM
End: 10 Jan 2019, 9:00 PM
Login to request notification

NGDC-CCR : Move Standalone ESXi host networking to new DVS

Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 10 Jan 2019, 6:00 PM
End: 10 Jan 2019, 9:00 PM
Login to request notification

SI-Net performance issues

Resolved
SI-Net is currently experiencing significant performance issues. ITS is investigating.

Further updates will be provided shortly.
Resolution: 7 Jan 2019, 8:27 AM
After re-booting the SI-net web servers the issue is now resolved.
Resolution: 7 Jan 2019, 8:27 AM
This issue is now resolved.
Service affected: SI-net

Start: 7 Jan 2019, 8:27 AM
End: 7 Jan 2019, 8:27 AM
Login to request notification

Turnitin scheduled maintenance

Resolved
Turnitin will be performing maintenance on the service and it may be unavailable to some or all users during this time.
Resolution: 6 Jan 2019, 10:00 AM
Automatic resolution.
Service affected: Turnitin

Start: 6 Jan 2019, 2:00 AM
End: 6 Jan 2019, 10:00 AM
Login to request notification

RDM Cloud and R drive shares unavailable

Resolved
Some UQ RDM R drive shares and RDM Cloud are currently inaccessible.
Update: 5 Jan 2019, 4:00 PM
RDM share services have been restored. Some underlying issues remain. No further service disruption is anticipated in order to resolve those issues.
Resolution: 7 Jan 2019, 10:15 AM
Automatic resolution.
Update: 4 Jan 2019, 9:30 AM
Unfortunately the updates did not resolve the issue. We are working on it now and hope to have it resolved before Monday.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Update: 3 Jan 2019, 1:25 PM
This service will be undergoing maintenance beginning 10 pm 3rd January 2019 and should be restored overnight. In the meantime open documents can be saved locally and copied back to R drive when it is back online.
Service affected: UQ Research Data Manager

Start: 3 Jan 2019, 3:03 AM
End: 7 Jan 2019, 10:15 AM
Login to request notification

Learn.UQ (Blackboard) maintenance

Resolved
Learn.UQ (Blackboard) maintenance will occur on 27, 28 and 29 December during the mid-semester break for Summer Semester 2018.

The systems will not be available on these dates.

The maintenance is required to refresh infrastructure in order to maintain the reliability of the service.
Resolution: 29 Dec 2018, 2:00 PM
Blackboard maintenance is now complete. Learn.uq.edu.au is now available again.
Service affected: Blackboard

Start: 27 Dec 2018, 9:00 AM
End: 29 Dec 2018, 2:00 PM
Login to request notification

Maintenance of Unitask

Resolved
Restarting Unitask is required to fix an issue in Reportal.
A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted.
This will create an outage of the system of about 1 minute in duration.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
A task got stuck as the connector was configured in the lane rather than as a service. Bonitasoft ha...s suggested restarting Bonita for the task to resume.

Read more
Resolution: 18 Dec 2018, 5:05 PM
Automatic resolution.
Service affected: Unitask

Start: 18 Dec 2018, 5:00 PM
End: 18 Dec 2018, 5:05 PM
Login to request notification

Soefile OS patching

Resolved
Soefile will not be available during the patching
Resolution: 16 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: File Serving - Unix

Start: 16 Dec 2018, 7:00 AM
End: 16 Dec 2018, 8:00 AM
Login to request notification

SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 15 Dec 2018, 8:00 AM
End: 15 Dec 2018, 10:00 AM
Login to request notification

SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 9:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 15 Dec 2018, 7:00 AM
End: 15 Dec 2018, 9:00 AM
Login to request notification

Staff Email Delivery Delays

Resolved
There is currently an issue affecting office 365 mail delivery for some UQ staff members.

ITS are currently processing the delayed email backlog, and intend to have this issue fully resolved shortly.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Update: 15 Dec 2018, 1:11 PM
All backlog emails have now been processed. This issue is now resolved.
Update: 14 Dec 2018, 8:46 AM
Mis-directed email is now being resent in batches. This process should be completed today. ITS apologises for the inconvenience.
Update: 13 Dec 2018, 8:15 AM
The mis-configured mail rule has been rectified but there are still some residual issues. Emails were being redirected into the CRM. These are now being manually redirected to the intended recipients.
Update: 13 Dec 2018, 8:09 AM
The mis-configured mail rule has been rectified but there are still some residual issues.
Update: 13 Dec 2018, 8:03 AM
Event was caused by a mis-configured mail rule.
Service affected: Office 365 Sign On

Start: 13 Dec 2018, 7:49 AM
End: 17 Dec 2018, 8:49 PM
Login to request notification

Deployment of new process version - Withdrawal Without Academic Penalty

Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* New version of the Student Administration process
Withdrawal Without Academic Penalty with SI-net update feature will be released.
Resolution: 12 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 12 Dec 2018, 7:30 AM
End: 12 Dec 2018, 8:00 AM
Login to request notification

Maintenance of Unitask

Resolved
Permissions for new APIs are going to be set in preparation of the release of new processes.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 11 Dec 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Dec 2018, 5:00 PM
End: 11 Dec 2018, 5:30 PM
Login to request notification

ITS JIRA not available

Resolved
ITS JIRA is currently not available.
ITS Technicians are investigating.
Resolution: 11 Dec 2018, 10:06 AM
A corruption that occurred on a Jira plugin configuration was corrected.
Service affected: ITS Jira

Start: 11 Dec 2018, 6:45 AM
End: 11 Dec 2018, 10:06 AM
Login to request notification

RDM Cloud intermittent service disruption.

Resolved
Several issues are impacting RDM Cloud.

Issues reported:
Files cannot be uploaded
Changes to file can not be made
Internal Server Error displayed on sync client and through the web site.

R drive remains unaffected.
Resolution: 4 Dec 2018, 5:00 PM
RDM Cloud upgraded.
Service affected: UQ Research Data Manager

Start: 3 Dec 2018, 9:28 AM
End: 4 Dec 2018, 5:00 PM
Login to request notification

Carrier fault impacting inbound calls to 5xxxx

Resolved
Inbound calls to 073365xxxx failing. Internal and outbound calls are not affected. Fault has been logged with carrier and technicians are investigating.
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Service affected: Carrier ISDN

Start: 1 Dec 2018, 12:30 PM
End: 1 Dec 2018, 10:00 AM
Login to request notification

MSTools Maintenance

Resolved
MSTools (https://mstools.its.uq.edu.au/) will be unavailable while an outage of underlying Network Storage is being conducted.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: MSTools

Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
Login to request notification

Nas02.storage.uq.edu.au cutover to new Isilon Hardware

Resolved
The change involves the final copy and DNS cutover changes to point all connection to nas02 to the new Isilon cluster. in Next Gen DC

Any storage hosted via nas02.storage.uq.edu.au will be moved across to new hardware.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
Login to request notification

Maintenance of Unitask

Resolved
The security configuration for some new APIs will be deployed to Unitask.

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 29 Nov 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 5:30 PM
Login to request notification

Upgrade LDAP service to latest server software version

Resolved
The LDAP service will have its server software upgraded to a newer stable server software version.

No impact to services is expected.
Resolution: 29 Nov 2018, 7:00 PM
Automatic resolution.
Service affected: LDAP

Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 7:00 PM
Login to request notification

Upgrade Academic Portal RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

PLNAPPD
Resolution: 29 Nov 2018, 11:00 AM
Patching completed
Service affected: AWS DB Hosting

Start: 29 Nov 2018, 10:00 AM
End: 29 Nov 2018, 11:00 AM
Login to request notification

Upgrade Online Applications RDS to 12.1.0.2.v14

Resolved
Apply RDS patches to the following databases

SSOLAP
Resolution: 29 Nov 2018, 8:00 AM
Service affected: AWS DB Hosting

Start: 29 Nov 2018, 7:00 AM
End: 29 Nov 2018, 8:00 AM
Login to request notification

Techmail down in Employee Interface

Resolved
Some inbound mailboxes in the Employee Interface are down due to SSL certification. Raised as Severity One with Oracle.
Update: 28 Nov 2018, 4:28 PM
This above is a copy of the response from Oracle. Only one mailbox was affected [CRMServiceTest], due to a setting being misconfigured on our side. This returned an invalid SSL certificate error.
Resolution: 28 Nov 2018, 11:57 AM
I am assisting with this SR. Techmail is currently running without any problems and I am checking the logs, making the list of all affected mailboxes. Also trying to find any helpful information that may shed the light to the cause of a invalid certificate error. Issue was resolved, techmail is running and was set back to the schedule. Messages being processed. As for the list of mailboxes and any additional data I'd need some more time for the research where I will update you shortly with the same.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 28 Nov 2018, 9:17 AM
End: 28 Nov 2018, 11:57 AM
Login to request notification

Semester 2 2018 Grade Release

Resolved
Please note that Semester 2 2018 grade release occurs on the morning of Wednesday 28th November. This involves distribution of results to students by email and SMS from 7:30am. There will be increased access of mySI-net, my.UQ, email and other services by students from midnight.

Results will be opened to students in mySI-net at 9:00am on Wednesday 28th November.
Resolution: 28 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: SI-net

Start: 27 Nov 2018, 5:00 PM
End: 28 Nov 2018, 6:00 PM
Login to request notification

SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 11:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 24 Nov 2018, 9:00 AM
End: 24 Nov 2018, 11:00 AM
Login to request notification

SQL 2017 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting

Start: 24 Nov 2018, 8:00 AM
End: 24 Nov 2018, 10:00 AM
Login to request notification

Aurion and MyAurion not available during maintenance

Resolved
Aurion and MyAurion will not be available due to Unix patching and fail-over testing
Resolution: 24 Nov 2018, 9:30 AM
Patching and fail-over testing completed successfully
Service affected: Aurion

Start: 24 Nov 2018, 5:30 AM
End: 24 Nov 2018, 9:30 AM
Login to request notification

Add email anti-spoofing records to a set of domains

Resolved
In line with email security vendor recommendations, preliminary email anti-spoofing will be implemented for a set of UQ domains. This will begin to work towards mitigating the spoofing of UQ email addresses by malicious third parties, and improve email deliverability to some external email services.

The domains that will be updated are as follows:

icte.uq.edu.au
its.uq.edu.au
mater.uq.edu.au
cai.uq.edu.au
awmc.uq.edu.au
law.uq.edu.au

This change will not impact inbound or outbound email delivery.
Resolution: 22 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 22 Nov 2018, 3:00 PM
End: 22 Nov 2018, 6:00 PM
Login to request notification

Wireless network outage for eduroam

Resolved
ITS are currently looking into the issue
Update: 22 Nov 2018, 1:24 PM
TAC Case has been raised to investigate why Afterburner crashed. Investigating why secondary controller did not take over
Resolution: 22 Nov 2018, 1:22 PM
WiFi services have been restored.
Service affected: Wireless Network

Start: 22 Nov 2018, 12:00 PM
End: 22 Nov 2018, 12:45 PM
Login to request notification

Maintenance of Unitask

Resolved
Unitask will be patched to prevent some vulnerabilities

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The EC2 instances will be updated with the latest AWS image
Resolution: 20 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Nov 2018, 5:30 PM
End: 20 Nov 2018, 6:00 PM
Login to request notification

Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14

Resolved
Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14
Resolution: 21 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 20 Nov 2018, 8:00 AM
End: 21 Nov 2018, 8:00 AM
Login to request notification

SI-net unavailable during OS patching

Resolved
SI-net will be unavailable this Saturday from 7am - 8am, due to scheduled patching activities.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: SI-net

Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
Login to request notification

Echo360 OS Patching

Resolved
Quarterly operating system security patches will be applied to UQs legacy Echo 360 application and database servers.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Echo360 ESS

Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
Login to request notification

Greenslopes Private Hospital Network Outage

Resolved
Planned works by third party has run over time and service hasnt been restored. ITS is currently asking for a status update.
Resolution: 16 Nov 2018, 8:18 AM
Carrier had an error in repair and has been resolved
Resolution: 16 Nov 2018, 8:44 AM
Automatic resolution.
Resolution: 16 Nov 2018, 8:44 AM
Services now fully restored. Caused by longer than expected works by 3rd Party carrier.
Update: 16 Nov 2018, 8:44 AM
Services now re-instated. Carrier has completed works.
Service affected: Building Networks

Start: 16 Nov 2018, 7:00 AM
End: 16 Nov 2018, 8:18 AM
Login to request notification