UQ Book It - issues placing bookings in teaching spaces

Reduced service delivery during period
Some teaching spaces are not currently accepting bookings. Issues has been reported to product vendor for resolution.
Service affected: UQ Bookit

Start: 21 Jan 2022, 7:00 AM
End: Unknown
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Storage name resolution issue - Intermittent impact

Reduced service delivery during period
An issue is impacting DNS name resolution to storage devices for 30 minutes at a time. The frequency of impact is undetermined.

There has been no impact to existing connections during the occurrences, although new connections to storage shares ( both SMB and NFS) would fail.

Root cause investigation is underway with Vendor.
Service affected: nas02 Group & Home File Shares

Start: 7 Dec 2021, 12:00 PM
End: Unknown
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Storage name resolution issue - Intermittent impact

Reduced service delivery during period
An issue is impacting DNS name resolution to storage devices for 30 minutes at a time. The frequency of impact is undetermined.

There has been no impact to existing connections reported during the occurrences, although new connections to storage shares ( both SMB and NFS) would fail during this 30minute window.

Root cause investigation is underway with Vendor.
Service affected: nas01 NFS File Storage

Start: 7 Dec 2021, 12:00 PM
End: Unknown
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Adobe Acrobat & Creative Cloud sign-in issues

Reduced service delivery during period
Some users may be experiencing issues with their Adobe Acrobat or creative cloud login, where it is either asking them to sign in again or advising the login has expired or reverted to a trial mode.

ITS has escalated this to Adobe for resolution.

Users of Adobe Acrobat or the creative cloud application suite should be able to sign out of the creative cloud application itself (ie not acrobat), on your computer, and try signing back in with your UQ username followed by @uq.edu.au, like so username@uq.edu.au in the username field and then your UQ password in the password field.

This should redirect you to complete the UQ auth prompt and sign you back in...to the service. Please note you may need to close or restart any open adobe applications whilst you perform this process, for the sign-in to work effectively.

Further Adobe related instructions can be found in our support guides online by searching for UQ Adobe

If any issues are still persisting after attempting to sign back in, please submit a support request online: staff.uq.edu.au/it-help

Read more
Update: 22 Oct 2021, 11:36 AM
Adobe support services have confirmed a back-end outage occurred a few days ago with a patch to their network connectivity. This has caused disruption with activation of adobe apps worldwide. In this time UQ computers have also slowly been detecting the change and are now presenting the issue. For now, please ensure you have attempted to sign out and back into the Creative Cloud application on your computer per the instructions above.
Service affected: Adobe Creative Cloud

Start: 21 Oct 2021, 10:03 AM
End: Unknown
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Known Issue - Blackboard Course Reports

Reduced service delivery during period
The Learn.UQ (Blackboard) Course Reports are not currently working as expected and show no data for:
- All User Activity inside Content Areas
- Overall Summary of User Activity

ITS has raised this issue with the vendor (Blackboard) and it is under investigation. There is no ETA for resolution.

Course Coordinators can request a manually run report. For more details email staff eLearning Support help@elearning.uq.edu.au
Service affected: Blackboard Learn

Start: 21 Sep 2021, 3:27 PM
End: Unknown
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MyAurion Unavailable

Resolved
And unexpected outage is affecting MyAurion. ITS Teams are investigating
Resolution: 25 Jan 2022, 1:33 PM
MyAurion services have now been resolved.
Service affected: MyAurion

Start: 25 Jan 2022, 1:33 PM
End: 25 Jan 2022, 1:33 PM
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Admin website for Electronic Course Profile system is down

Resolved
The Admin website for Electronic Course Profile system is down.

ITS Staff are investigating.
Resolution: 25 Jan 2022, 3:03 PM
ECP Admin website has been restored.
Service affected: Electronic Course Profile System

Start: 25 Jan 2022, 1:30 PM
End: 25 Jan 2022, 3:03 PM
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NFS acess slow - Degraded Service

Resolved
Performance issues with NFS are currently being experienced. ITS engineers are investigating.
Resolution: 25 Jan 2022, 2:28 PM
Performance issues with NFS have been resolved
Service affected: nas01 NFS File Storage

Start: 25 Jan 2022, 1:18 PM
End: 25 Jan 2022, 2:28 PM
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AWS RDS Instance Maintenance on Confluence Database

Resolved
Third Party (Amazon Web Services) are performing an Operating System update on the Confluence production RDS instance.
Resolution: 24 Jan 2022, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 24 Jan 2022, 6:00 PM
End: 24 Jan 2022, 7:00 PM
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Apply Patch 30035444 on Oracle 12.2 Homes and DBs

Resolved
Apply Patch 30035444 on Oracle 12.2 Homes and DBs
Resolution: 23 Jan 2022, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 23 Jan 2022, 6:00 AM
End: 23 Jan 2022, 8:00 AM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.

This weeks exercise includes both the January and February production maintenance activity - there will be no maintenance on February 5th, and from March 5th we will return to the standard cycle where the non production servers are generally patched early on the 3rd Saturday of each month ahead of production application on the first Saturday of the following month, with adjustment for holiday periods.
Resolution: 22 Jan 2022, 8:00 AM
Automatic resolution.
Service affected: InPlace

Start: 22 Jan 2022, 6:00 AM
End: 22 Jan 2022, 8:00 AM
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SCCM Upgrade

Resolved
Scheduled SCCM upgrade from version 2107 to 2111.
Resolution: 20 Jan 2022, 10:00 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 20 Jan 2022, 7:30 PM
End: 20 Jan 2022, 10:00 PM
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AWS RDS Instance Maintenance on Jira Database

Resolved
Third Party (Amazon Web Services) are performing an Operating System update on the Jira production RDS instance.
Resolution: 20 Jan 2022, 8:00 PM
Automatic resolution.
Service affected: ITS Jira

Start: 20 Jan 2022, 7:00 PM
End: 20 Jan 2022, 8:00 PM
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AWS RDS Instance Maintenance on Confluence Database

Resolved
Third Party (Amazon Web Services) are performing Maintenance on the underlying hardware on which a Confluence production RDS instance is hosted.
Resolution: 20 Jan 2022, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 20 Jan 2022, 6:00 PM
End: 20 Jan 2022, 7:00 PM
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On Premise Exchange Mail Services - Exchange Patching

Resolved
Apply Security Updates for Microsoft Exchange Server 2013 (January 2022).
Resolution: 20 Jan 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 20 Jan 2022, 4:00 PM
End: 20 Jan 2022, 5:00 PM
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JAMF Cloud Not Available

Resolved
We are currently having issues with JAMF Cloud being available for use. Software and policy deployments, Self Service as well as reporting have also been affected and are currently unavailable. We are working to solve this issue in a timely manner.
Resolution: 21 Jan 2022, 10:18 AM
Jamf has performed work on our instance last night. The work performed was clearing banked up historical MDM failed messages and historical commands. This is the main cause of the outage and has been impacting performance for some time. The issues have now been resolved.
Service affected: JAMF Cloud

Start: 20 Jan 2022, 12:22 PM
End: 21 Jan 2022, 10:18 AM
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Replace Device certificates on NGDC F5s Base, LTM and GTM

Resolved
Replace Device certificates on NGDC F5s Base, LTM and GTM
Resolution: 20 Jan 2022, 11:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 20 Jan 2022, 9:00 AM
End: 20 Jan 2022, 11:00 AM
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Cohesity Data Protection Version Upgrade - CCR Cluster

Resolved
Apply version upgrade to 6.5.1f and and applying the latest patch on 6.5.1f (p7 (+log4j 2.17))
Resolution: 19 Jan 2022, 5:00 PM
Automatic resolution.
Service affected: Backup

Start: 19 Jan 2022, 9:00 AM
End: 19 Jan 2022, 5:00 PM
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Active Directory services failing intermittently for various systems

Resolved
Active Directory services are unstable due to a suspected bad patch affecting Domain Controllers.

This is under investigation by ITS.
Resolution: 19 Jan 2022, 1:21 PM
AD Services have been restored after applying Microsoft emergency update to Domain Controllers
Update: 19 Jan 2022, 2:22 PM
AD infrastructure has now been restored for all On Prem and AWS, Azure services
Update: 19 Jan 2022, 1:21 PM
On premise AD infrastructure has been restored and is being monitored. The technical team is moving onto AWS and Azure hosted AD services.
Update: 19 Jan 2022, 9:28 AM
Confirmed issue due to bug in recent MS Patch. Working on applying MS emergency fix to all DC's to resolve.
Service affected: Active Directory

Start: 19 Jan 2022, 3:00 AM
End: 19 Jan 2022, 1:21 PM
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Cohesity Data Protection Version Upgrade - PRN Cluster

Resolved
Apply version upgrade of the clusters to 6.5.1f and applying the latest patch on 6.5.1f (p7 (+log4j 2.17))
Resolution: 18 Jan 2022, 5:00 PM
Automatic resolution.
Service affected: Backup

Start: 18 Jan 2022, 9:00 AM
End: 18 Jan 2022, 5:00 PM
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MyProgress instantiation of service

Resolved
MyProgress is a system for online student assessments - initial use by Medicine. This system is will also be integrated with InPlace - UQs student electronic solution for administering workplace integrated learning (WIL) placements. Myprogress is a web based and app based assessment system to capture clinical assessments on a mobile device.

Initial rollout will be a pilot for 500 Medicine students.

The Vendor is MyKnowledgeMap.

The vendor of the MyProgress system, MyKnowledgeMap (MKM), will also be supporting the pilot and will provide a Help Desk for school and project staff to submit service desk requests in line with service level agreements and co...ntractual arrangements.

Read more
Resolution: 17 Jan 2022, 9:00 AM
Automatic resolution.
Service affected: MyProgress

Start: 17 Jan 2022, 8:00 AM
End: 17 Jan 2022, 9:00 AM
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Delay in processing

Resolved
WebPrism has suffered an outage from 10:30pm Sunday the 16th of January till 8am today. Processing will have been affected and may take up to 24 hours to resolve.
Resolution: 18 Jan 2022, 9:00 AM
Automatic resolution.
Service affected: PrISM Identity Management

Start: 16 Jan 2022, 10:30 PM
End: 18 Jan 2022, 9:00 AM
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Gitlab Version Upgrade to 14.6.2

Resolved
In order to address security vulnerabilities, Gitlab will be upgraded to version 14.6.2.
Resolution: 15 Jan 2022, 9:00 AM
Automatic resolution.
Service affected: Git

Start: 15 Jan 2022, 6:00 AM
End: 15 Jan 2022, 9:00 AM
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Maintenance of Unitask

Resolved
Bonitasoft database will be restarted.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the maintenance. Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 14 Jan 2022, 7:05 PM
Automatic resolution.
Service affected: Unitask

Start: 14 Jan 2022, 6:30 PM
End: 14 Jan 2022, 7:05 PM
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Print Jobs cant be released from virtual konica queues

Resolved
All konica printing done by virtual queues is offline, the virtual queues are not passing the jobs to the physical printers.
Resolution: 17 Jan 2022, 7:20 AM
deleted dead jobs from virtual queues restarted uq-print-03
Service affected: Papercut Printing Services

Start: 14 Jan 2022, 4:20 PM
End: 17 Jan 2022, 7:20 AM
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Upgrade of the InPlace Production from v4.12.8.39 to v5.3

Resolved
Upgrade of the InPlace Production from v4.12.8.39 to v5.3
This has been successfully tested (UAT) in the SANDBOX environment.
Resolution: 12 Jan 2022, 9:00 PM
Some outstanding issues noted and Vendor notified. QiT (Vendor) was on zoom call with us during PVT. The items will be addressed tonight and the following day.
Service affected: InPlace

Start: 12 Jan 2022, 5:00 PM
End: 12 Jan 2022, 9:00 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 12 Jan 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 12 Jan 2022, 4:00 PM
End: 12 Jan 2022, 5:00 PM
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Adhoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 12 Jan 2022, 9:00 AM
Automatic resolution.
Service affected: SI-net

Start: 12 Jan 2022, 8:30 AM
End: 12 Jan 2022, 9:00 AM
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Patch CIPP and OSBP to CPU Jul 2021

Resolved
Patch CIPP and OSBP to CPU Jul 2021
Resolution: 11 Jan 2022, 10:30 AM
Automatic resolution.
Service affected: Central Integration Platform

Start: 11 Jan 2022, 8:30 AM
End: 11 Jan 2022, 10:30 AM
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Deploy eWBA (MyKnowledgeMap) into Inplace production

Resolved
The vendor QiT will be deploying a new feature into the Inplace application.

We will try to align with the production monthly maintenance - so date may move 1 week.
Resolution: 10 Jan 2022, 7:00 PM
Went to plan
Service affected: InPlace

Start: 10 Jan 2022, 6:00 PM
End: 10 Jan 2022, 7:00 PM
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Adhoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 10 Jan 2022, 4:30 PM
Automatic resolution.
Service affected: SI-net

Start: 10 Jan 2022, 4:00 PM
End: 10 Jan 2022, 4:30 PM
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Emergency reboot of Confluence hosts to resolve temp space issues

Resolved
A reboot of the Confluence Servers is required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files.
Resolution: 7 Jan 2022, 3:35 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 7 Jan 2022, 2:55 PM
End: 7 Jan 2022, 3:35 PM
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Deploy new COVID declaration process and tables in UniTask.

Resolved
Deploy new COVID declaration process and tables in UniTask.

Anticipated ImpactDuring the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 6 Jan 2022, 6:30 PM
Service affected: Unitask

Start: 6 Jan 2022, 5:30 PM
End: 6 Jan 2022, 6:30 PM
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Deploy new COVID declaration process and tables in UniTask.

Resolved
Deploy new COVID declaration process and tables in UniTask.
Anticipated ImpactDuring the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 6 Jan 2022, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 6 Jan 2022, 5:30 PM
End: 6 Jan 2022, 6:30 PM
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Maintenance of Unitask

Resolved
API to be deployed to use new pool for Medical School

Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 20 Dec 2021, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 20 Dec 2021, 5:41 PM
End: 20 Dec 2021, 5:30 PM
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SharePoint Cumulative Updates

Resolved
The latest SharePoint Cumulative Updates will be installed in the on-prem SharePoint environment.
Resolution: 18 Dec 2021, 2:00 PM
Automatic resolution.
Service affected: SharePoint

Start: 18 Dec 2021, 7:00 AM
End: 18 Dec 2021, 2:00 PM
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Jac Quarterly Maintenance

Resolved
GITF (Global IT Factory is the Vendor) / Jac will be conducting routine quarterly CMS server maintenance and this requires downtime.

During the maintenance, the following activities will be performed:
Upgrade of the underlaying OS upon which the CMS runs to latest versions of the packages used which will bring in new defect, security, and performance patches.
Upgrade of the DB version to the newer patch released by Oracle which will bring in new defect, security, performance, and feature patches.
Resolution: 18 Dec 2021, 6:00 AM
Automatic resolution.
Service affected: Jac

Start: 18 Dec 2021, 12:00 AM
End: 18 Dec 2021, 6:00 AM
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Upgrade Library PaperCut to 21.2.3

Resolved
The library PaperCut servers will be upgraded to v21.2.3 tonight. This new version updates the log4j libraries to 2.16 to remove vulnerability to CVE-2021-44228 (Log4Shell) and CVE-202145046.

Printing to library managed printers will be unavailable during this outage.
Resolution: 16 Dec 2021, 8:00 PM
Upgrade completed successfully.
Service affected: Library PaperCut

Start: 16 Dec 2021, 7:00 PM
End: 16 Dec 2021, 8:00 PM
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Issues with signing into Microsoft 365

Resolved
Microsoft have advised of an issue impacted users connecting to multiple M365 services, including Outlook.

They noted that - users may experience intermittent impact. Users in active sessions may not experience the issue unless they sign off and attempt to sign back on
Resolution: 16 Dec 2021, 1:10 PM
Microsoft now reports "Everything is up and running." ------------------------------------ Title: Users are unable to connect to their mailboxes User Impact: Users were unable to connect to their mailboxes. Final status: We've completed our mitigation efforts and we're validating that the impact has been mitigated. In parallel, we're monitoring the affected services for stability. Start time: Thursday, December 16, 2021, at 12:11 AM UTC End time: Thursday, December 16, 2021, at 2:25 AM UTC
Update: 16 Dec 2021, 1:03 PM
Update from Microsoft - Current status: We've completed our mitigation efforts and we're validating that the impact has been mitigated. In parallel, we're monitoring the affected services for stability.
Update: 16 Dec 2021, 12:36 PM
Update from Microsoft - Title: Users are unable to connect to multiple M365 services User impact: Users are unable to connect to multiple M365 services. Current status: We've determined that this issue may impact multiple M365 services, though users may experience intermittent impact. Users in active sessions may not experience the issue unless they sign off and attempt to sign back on
Update: 16 Dec 2021, 12:01 PM
That Microsoft Status pages are now reporting issues. Currently it is with Exchange. Their next update will be at 12.30pm.
Service affected: Office 365 - Sign On

Start: 16 Dec 2021, 11:00 AM
End: 16 Dec 2021, 1:10 PM
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Duo MFA service disruption

Resolved
The UQ Authenticate service, available at

https://auth.uq.edu.au/idp/

experienced disruption during the specified time window. This was a result of issues with Duo MFA services. As a result, users required to respond to an MFA challenge would have been unable to use UQ Authenticate.

Further information on the Duo incident can be found at https://status.duo.com/incidents/d77zksddwdkj
Resolution: 16 Dec 2021, 1:57 AM
Automatic resolution.
Service affected: UQ Authenticate

Start: 16 Dec 2021, 1:33 AM
End: 16 Dec 2021, 1:57 AM
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Upgrade VMware vSphere Appliances from 6.7u3 to 7.0u3

Resolved
Access to vSphere client and its management functions such as vm power, snapshot or vSphere console access will be unavailable during the change window.

VM provisioning via https://vpnext.its.uq.edu.au will also be unavailable

***Customer Virtual machines will remain unaffected***
The upgrade process will not impact ESXi Hosts and their associated VMs.
VMs will remain operational and will be accessible directly via SSH or RDP throughout the vSphere upgrade process

This change will upgrade VMWare vCenter and the appliances that host it from 6.7u3 to 7.0u2 for following sites :

VMware GPN DC
VMware Polaris DC
VMware... NextGEN CCR DC
VMware NextGEN PRN DC







Read more
Resolution: 14 Dec 2021, 4:00 PM
Change has been postponed due to vSphere Back-in-time release upgrade restriction....
Service affected: VMware NextGEN PRN DC

Start: 14 Dec 2021, 7:00 AM
End: 14 Dec 2021, 4:00 PM
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OLA Release 7.0

Resolved
Release for major security upgrades:

PHP upgrade from version 5.6.3 to 7.4
Symfony upgrade from version 2.8 to 4.4

Updated deprecated libraries.

As of 6/12/2021 - NOT INCLUDED : Development work for inclusion (ADS Team):
International phone code inclusion : https://jira.its.uq.edu.au/jira/browse/ITSADSSD-33841

Remove the dependency between duration and Semester - https://jira.its.uq.edu.au/jira/browse/EASE-8259



Resolution: 13 Dec 2021, 10:50 PM
Went according to plan.
Service affected: Online Applications - OLA

Start: 13 Dec 2021, 5:00 PM
End: 13 Dec 2021, 10:50 PM
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IMB Access switch upgrade - TR 2172 and 7059

Resolved
ITS will be doing some hazardous work only in QBP building. No outages planned but if you experience a network outage in the Auditorium, room 3142 or level 7 north block between 9am and 12pm on Sunday 12 December please contact the Project Manager on 0458 585 405. Thank you
Resolution: 12 Dec 2021, 12:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 12 Dec 2021, 9:00 AM
End: 12 Dec 2021, 12:00 PM
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VSS Router IOS upgrade of Building Aggs for - Minidi, distribution router for multiple legacy sites

Resolved
Upgrade router IOS from Current Version to 17.03.03 code on Building Aggregation Routers.

The router MINIDI is VSS configured which will require an outage for the update, affecting services for various buildings.

Will also impact phones in Building 80 QBP

Refer to Change Scope and full impact list list is here -

https://confluence.its.uq.edu.au/confluence/display/ITSNDC/MINIDI+IOS+Update


Resolution: 12 Dec 2021, 10:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 12 Dec 2021, 8:00 AM
End: 12 Dec 2021, 10:00 AM
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Switchover Some Databases Back to CCR

Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

approx. 5 minute minor disruption per database during switchover from PRN to CCR.

Resolution: 12 Dec 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 12 Dec 2021, 6:00 AM
End: 12 Dec 2021, 8:00 AM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

Resolution: 11 Dec 2021, 8:00 PM
Exadata CCR (plover) patched to CPU Oct 2021 successfully.
Service affected: Oracle Production DB Hosting

Start: 11 Dec 2021, 8:00 AM
End: 11 Dec 2021, 8:00 PM
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Switchover Databases to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 11 Dec 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 11 Dec 2021, 6:00 AM
End: 11 Dec 2021, 8:00 AM
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Gatton 8144 Gym - Network Services not available - Power Outages

Resolved
Due to power supply issues, there are no network services available in Building 8144.

P&F are currently investigating.
Resolution: 10 Dec 2021, 5:00 PM
P&F have fixed the power transmission issues caused by recent storms
Service affected: Building Networks

Start: 10 Dec 2021, 10:50 AM
End: 10 Dec 2021, 5:00 PM
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QLD Health Eduroam is unavailable at several Hospital sites

Resolved
Eduroam services are not available at several Hospital sites - Greenslopes, PA, Wesley.

The cause is under investigation by ITS.
Resolution: 10 Dec 2021, 5:00 PM
Change was rolled back
Service affected: Wireless Network

Start: 10 Dec 2021, 10:15 AM
End: 10 Dec 2021, 5:00 PM
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Carrier ISDN fault impacting Gatton Campus

Resolved
Carrier ISDN to Gatton campus impacting inbound calls to the Gatton campus. External calls are being routed through network at StLucia campus. Internal ares are not impacted. Carrier technicians are investigating.
Resolution: 10 Dec 2021, 1:35 PM
Electrical engineers restored power
Update: 10 Dec 2021, 10:51 AM
Carrier ISDN is offline again fault appears to be related a power issue on Gatton campus which electricians are investigating.
Resolution: 10 Dec 2021, 7:45 AM
Automatic resolution.
Resolution: 10 Dec 2021, 7:45 AM
Carrier technicians resolved the fault
Resolution: 10 Dec 2021, 7:45 AM
Carrier technicians
Service affected: Carrier ISDN

Start: 10 Dec 2021, 6:00 AM
End: 10 Dec 2021, 1:35 PM
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Switchover Aurion Database to PRN

Resolved
Switchover Aurion Database to PRN
Resolution: 9 Dec 2021, 6:35 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 9 Dec 2021, 6:30 PM
End: 9 Dec 2021, 6:35 PM
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QUDIT Eduroam maintenance

Resolved
The QRNO, UCH Wesley and Greenslopes PH Eduroam services are undergoing maintenance during this window.
Resolution: 9 Dec 2021, 7:00 PM
Automatic resolution.
Service affected: Wireless Network

Start: 9 Dec 2021, 5:00 PM
End: 9 Dec 2021, 7:00 PM
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Gatton Secondary Router powered down

Resolved
P&F Have advised of transformer problems at Gatton which has resulted in the site secondary router Goose not being able to be fully powered to function correctly. To stabilize the network Goose has been powered down
Resolution: 10 Dec 2021, 10:15 AM
Power has stabilized for now, and Goose has been re-powered back up.
Update: 9 Dec 2021, 5:09 PM
P&F advised DCops that there is a transformer issue on site.
Service affected: Building Networks

Start: 9 Dec 2021, 4:10 PM
End: 10 Dec 2021, 10:15 AM
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Apply release R 3.0.1. of the Aurion Connector to production

Resolved
The release contains the following fixes and related enhancements:
- Legislative Superannuation Fund Change (CS0003626)
- Update ITAR Casual Staff Rates (CS0003848)
- Set retries on timeouts/failures (CS0003645)
Resolution: 9 Dec 2021, 3:45 PM
Automatic resolution.
Service affected: Aurion Connector

Start: 9 Dec 2021, 3:30 PM
End: 9 Dec 2021, 3:45 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-12-07+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 9 Dec 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 9 Dec 2021, 7:15 AM
End: 9 Dec 2021, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-12-07+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 8 Dec 2021, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 8 Dec 2021, 5:00 PM
End: 8 Dec 2021, 5:30 PM
Login to request notification

Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-12-07+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 8 Dec 2021, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 8 Dec 2021, 5:00 PM
End: 8 Dec 2021, 5:30 PM
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AWS us-east-1 API experiencing issues

Resolved
AWS is currently experiencing issues in the us-east-1 region with various services.

Status can be viewed at: https://status.aws.amazon.com/

Currently users might experience issues trying to log in via https://cloud-services.its.uq.edu.au as the AWS SSO endpoint is impacted.
Resolution: 8 Dec 2021, 10:47 AM
Issues relating to Increased error rates on APIs has been resolved.
Update: 8 Dec 2021, 10:39 AM
updates to restoration of AWS service can be found here, https://status.aws.amazon.com/ Amazon are actively working to restore services.
Service affected: Amazon Web Services

Start: 8 Dec 2021, 3:37 AM
End: 8 Dec 2021, 10:47 AM
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Amazon authentication unavailable

Resolved
Due to a system outage with Amazon Web Services, authentication into UQ Service Centre (Amazon Connect) is currently unavailable.

Users who are already signed in, will be able to continue to use the service.
Resolution: 8 Dec 2021, 11:42 AM
Service affected: Amazon Connect

Start: 8 Dec 2021, 3:37 AM
End: 8 Dec 2021, 11:42 AM
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Prentice Level 3 Network outage due to power failure

Resolved
Due to a power outage part of level 3 has no power which has impacted network/voice data services to Level 3.

P&F are investigating
Resolution: 6 Dec 2021, 8:49 AM
Power has been restored, network switches back online
Service affected: Building Networks

Start: 6 Dec 2021, 8:20 AM
End: 6 Dec 2021, 8:49 AM
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Axon (0047) network upgrade

Resolved
Logical changes to building aggregation router only. No planned outage. If you experience an outage during this time, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 5 Dec 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 5 Dec 2021, 2:00 PM
End: 5 Dec 2021, 5:00 PM
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IMB Access upgrade - SiPass, server switch migration and PABX Switch

Resolved
SiPass Acc controller ACC 80-3 will be offline for 5 minutes. No other outages planned.
Resolution: 5 Dec 2021, 12:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 5 Dec 2021, 9:00 AM
End: 5 Dec 2021, 12:00 PM
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PABX network issues

Resolved
Technicians are inverstigating network issues affecting the UQ PABX network including Qmaster, voicemail and VoIP handsets.
Resolution: 5 Dec 2021, 10:47 AM
Technicians have resolved the fault
Service affected: PABX Peripheral Support

Start: 5 Dec 2021, 9:00 AM
End: 5 Dec 2021, 10:47 AM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

Resolution: 4 Dec 2021, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 4 Dec 2021, 8:00 AM
End: 4 Dec 2021, 8:00 PM
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JD Story (B61) Level 7 Network Outage

Resolved
This will be due to the power shutdown to the entire floor which will affect the level 7 Comms room.
Resolution: 4 Dec 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 4 Dec 2021, 6:30 AM
End: 4 Dec 2021, 5:00 PM
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Production Migration for SI-net

Resolved
System maintenance
Resolution: 3 Dec 2021, 10:42 AM
Maintenance completed.
Service affected: SI-net

Start: 3 Dec 2021, 10:40 AM
End: 3 Dec 2021, 10:42 AM
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Carrier ISDN fault impacting Gatton Campus (07 53515xxx)

Resolved
Carrier is innvestigating a fault impacting external inbound calls to Gatton extensions between 15000 and 15599. FNN range for inbound is 07 5351 5000 and 07 5351 5599. Carrier technicians are investigating. Outbound and internal calls are not impacted only carrier inbound.
Resolution: 2 Dec 2021, 5:50 PM
Carrier restored ISDN service
Service affected: PABX Peripheral Support

Start: 2 Dec 2021, 2:00 PM
End: 2 Dec 2021, 5:50 PM
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Restarting the system

Resolved
The two EC2 instances hosting Unitask are running out of memory. To resolve the issue, the instances are going to be restarted. During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the restart

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 1 Dec 2021, 8:10 PM
Automatic resolution.
Service affected: Unitask

Start: 1 Dec 2021, 7:40 PM
End: 1 Dec 2021, 8:10 PM
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Weekly Production Migration for SI-net

Resolved
SI-net weekly maintenance.
Resolution: 1 Dec 2021, 5:30 PM
Maintenance completed.
Service affected: SI-net

Start: 1 Dec 2021, 5:05 PM
End: 1 Dec 2021, 5:30 PM
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Delayed Log Delivery for ITS Central Elastic Stack

Resolved
An issue with shard allocation occurred after patching. This resulted in slow indexing speed and an OOM caused by the messaging queues getting too large.

Log delivery has been disabled until the cluster has successfully re-balanced, log delivery will be restored as soon as cluster has completed re-balancing.
Resolution: 1 Dec 2021, 1:45 AM
All ingress logs have been processed, the logging cluster is up to date with logs.
Update: 30 Nov 2021, 8:56 PM
Log ingress has now been enabled, accepting 100 million queued events per cycle until processing has caught up.
Update: 30 Nov 2021, 6:57 PM
Cluster re-balancing has completed and the replay of queued log events has commenced. Log event ingress is still currently disabled.
Service affected: ITS Central Elastic Stack - Logging

Start: 30 Nov 2021, 12:30 PM
End: 1 Dec 2021, 1:45 AM
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Aarnet Maintenance Work - Outage for Fibre services to Polaris, Herston, 100Gb GPN Ethernet to Aarnet

Resolved
Aarnet will be doing hardware upgrades that shall impact fibre services from GPN to Polaris (FC and Ethernet), and the 100Gb link to Herston CCR.

Secondary services from Prentice will not be impacted and no service outage is expected on ethernet services to Polaris and Herston.

For RCC, FC drives links are now fully dual path.

Aarnet 100Gb Transmission from GPN to Aarnet is also impacted which will affect Layer 2/3 services -
Internet, AWS, Azure from GPN. (Prentice side not impacted)


Resolution: 29 Nov 2021, 11:00 PM
Automatic resolution.
Service affected: Networks

Start: 29 Nov 2021, 10:00 PM
End: 29 Nov 2021, 11:00 PM
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Aarnet Fibre Outage - Polaris

Resolved
An unplanned fibre cut has occurred impacting Fibre Channel Services and Ethernet Services to Polaris

Aarnet crews are onsite beginning repairs
Update: 29 Nov 2021, 3:49 PM
Aarnet have repaired the damaged fibre
Resolution: 29 Nov 2021, 11:08 AM
Automatic resolution.
Service affected: Networks

Start: 29 Nov 2021, 6:00 AM
End: 29 Nov 2021, 3:00 PM
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Mansergh Shaw building network upgrade

Resolved
The entire building network will be offline between 9am and 5pm. This will also impact emergency call points and alarms and desktop phones. Please avoid the building where possible. If you require more information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 28 Nov 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 28 Nov 2021, 9:00 AM
End: 28 Nov 2021, 5:00 PM
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Disruption to 3rd party content/tools for Learn.UQ (Blackboard)

Resolved
APIs and LTIs will be unavailable on Learn.UQ (Blackboard) due to a planned update by the Blackboard vendor. This disruption is worldwide, affecting all institutions using Blackboard.

This will impact TurnItIn during the disruption. Students and staff will not be able to access TurnItIn for 1 hour. Other functionality will also be disrupted.

Login access to Learn.UQ will be normal during this period for staff/students but content relying on third parties may be temporarily unavailable during the service disruption.
Resolution: 26 Nov 2021, 9:00 AM
Automatic resolution.
Service affected: Blackboard Learn

Start: 26 Nov 2021, 8:00 AM
End: 26 Nov 2021, 8:35 AM
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VMware Horizon and AppVol Upgrade

Resolved
VMware Horizon and VMWare AppVols have updates to be installed.

The updates are required to enable the latest functionality with VMWare and Microsoft as well as maintaining security and compliance.

This is a backend upgrade nothing is changing for end users.

We appreciate your patience during this upgrade period.
Resolution: 25 Nov 2021, 9:00 PM
Automatic resolution.
Service affected: UQ Digital Workspace

Start: 25 Nov 2021, 8:00 PM
End: 25 Nov 2021, 9:00 PM
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On Premise Exchange Mail Services - Exchange Patching

Resolved
Apply security updates for Microsoft Exchange Server 2013 (November 2021)
Resolution: 25 Nov 2021, 4:45 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 25 Nov 2021, 4:00 PM
End: 25 Nov 2021, 4:45 PM
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ITS-Isilon02 - Back End Switch Migration

Resolved
Migrating new node back end connections to new back end switch.
.
Resolution: 25 Nov 2021, 2:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 25 Nov 2021, 9:00 AM
End: 25 Nov 2021, 2:00 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 24 Nov 2021, 4:45 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 24 Nov 2021, 4:00 PM
End: 24 Nov 2021, 4:45 PM
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Reboot of Jira Hosts to Apply Latest OS Patches

Resolved
A reboot of the Jira Servers is required to install some outstanding OS patches.
Resolution: 23 Nov 2021, 8:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 23 Nov 2021, 5:00 PM
End: 23 Nov 2021, 8:30 PM
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Reboot of Confluence Hosts to Apply Latest OS Patches

Resolved
A reboot of the Confluence Servers is required to install some outstanding OS patches.
Resolution: 22 Nov 2021, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 22 Nov 2021, 4:00 PM
End: 22 Nov 2021, 5:30 PM
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Axon building network upgrade

Resolved
A small number of logical network changes are being made. No impact planned, this is a hazardous works notification only. If you experience an outage or require more information please contact the Project Manager, Keryn Masters, on 0458 585 405.
Resolution: 21 Nov 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Nov 2021, 2:30 PM
End: 21 Nov 2021, 5:00 PM
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IMB Access switch upgrade - TR 6287, 1033 and 2172

Resolved
A number of network switches are being replaced or updated. There will be short network outage in the Auditorium and room 3142 and the building generator switch will be offline in the morning. There will be no impact to any other areas of the building. Please avoid the building if possible. For further please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 21 Nov 2021, 2:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Nov 2021, 9:00 AM
End: 21 Nov 2021, 2:30 PM
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Network Legacy Decommission: Claw, Eagle, Kite, CSN

Resolved
Decommissioning of legacy network equipment and links. No planned outage, hazardous works notification only. If you experience an outage or require more information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 21 Nov 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Nov 2021, 9:00 AM
End: 21 Nov 2021, 5:00 PM
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UQ Engage instantiation of service

Resolved
Release 1
Vendor is Simplus (SaaS) - Using SalesForce CRM and Marketing Cloud to replace Eloqua.
This is instantiation of the product and service.
Resolution: 19 Nov 2021, 1:00 PM
Automatic resolution.
Service affected: UQ Engage

Start: 19 Nov 2021, 12:00 PM
End: 19 Nov 2021, 1:45 PM
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JD Story Level 7 - Removal of Redundant Switches

Resolved
As part of the demolition prior to refurbishment, some of the switches have become redundant they will be decommissioned from the network and removed from the rack.
This has been postponed from 11/11 to 15/11.
Resolution: 15 Nov 2021, 12:00 PM
Automatic resolution.
Resolution: 11 Nov 2021, 12:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 15 Nov 2021, 8:00 AM
End: 15 Nov 2021, 12:00 PM
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SI-net intermittent login issues

Resolved
Please note that SI-net is having intermittent login issues at the moment.

Resolution is unknown but ITS are working through the problem.

Other areas affected may also include:

SI-net (Student Administration)
myUQ Single Signon (Information Management)
My eQuals (Engagement & Relationship Management)
Aurion (Human Resource Management)
Programs & Courses (Information Management)
myUQ (Engagement & Relationship Management)
Online Applications - OLA (Engagement & Relationship Management)
Central Integration Platform (Information Management)
myUQ SI-net Single Signon Web Services (Information Management)
... Job Ready Plus (Student Administration)

We apologise for any inconvenience.

Read more
Resolution: 11 Nov 2021, 6:30 PM
All SI-net services and other affected services are now restored. SI-net (Student Administration) myUQ Single Signon (Information Management) My eQuals (Engagement & Relationship Management) Aurion (Human Resource Management) Programs & Courses (Information Management) myUQ (Engagement & Relationship Management) Online Applications - OLA (Engagement & Relationship Management) Central Integration Platform (Information Management) myUQ SI-net Single Signon Web Services (Information Management) Job Ready Plus (Student Administration) We apologise for any inconvenience.
Service affected: SI-net

Start: 11 Nov 2021, 4:07 PM
End: 11 Nov 2021, 6:30 PM
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Blackboard Learn.UQ: Intermittent Issues impacting a number of services including Learn.UQ

Resolved
An issue impacting the Authentication into Blackboard Learn.UQ and potentially other UQ systems is currently being reported. Users may be unable to authenticate into Blackboard learn and other inconsistent behavior may be noticed whilst logged in. ITS is investigating.
Resolution: 11 Nov 2021, 11:21 AM
Update: 11 Nov 2021, 11:21 AM
ITS Technicians have advised that this issue has stabilized. The cause of this issue has been identified with work continuing behind the scenes but no further disruption anticipated.
Service affected: Blackboard Learn

Start: 11 Nov 2021, 8:56 AM
End: 11 Nov 2021, 11:21 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-11-09+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 11 Nov 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 11 Nov 2021, 7:00 AM
End: 11 Nov 2021, 7:30 AM
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Ad-hoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-11-09+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 9 Nov 2021, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 9 Nov 2021, 5:00 PM
End: 9 Nov 2021, 5:30 PM
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UQ Book It Exchange Integration Issue

Resolved
The UQ Book It Exchange Integration has not been synching bookings from Outlook into Book It since 09/11/21. Bookings have been synching from Book It to Outlook over this period.

The issue has been reported to the product vendor for investigation and resolution.
Resolution: 10 Nov 2021, 11:00 AM
Resolution: 10 Nov 2021, 11:00 AM
Automatic resolution.
Service affected: UQ Bookit

Start: 9 Nov 2021, 1:30 AM
End: 10 Nov 2021, 11:00 AM
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IMB Access switch upgrade - Level 3 South Block

Resolved
Network will be unavailable throughout south block of level 3. Please avoid the area if possible. For further information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 7 Nov 2021, 5:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 7 Nov 2021, 9:30 AM
End: 7 Nov 2021, 5:30 PM
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SI-net Student Fees Re-implementation (for Summer 2021 forward)

Resolved
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?spaceKey=itsgroupessc&title=Summary+of+main+Fee+Reimplementation+Project+updates

The aims of the project are:

limiting cobol customisations
Implement a consistent approach to manage configuration of special fee arrangements and discounts.
Provide a more transparent and refined student fees process for students and administrative staff.
Set up 2022 fees using the simplified implementation


Summary of changes:

1) as-delivered up-to-date cobols (replacing UQ customised versions)
2) as-delivered up-to-date cobol sql statements (replacing UQ customis...ed versions)
3) UQ codeline changes to batch and online as per business needs and requirements
4) new and changed core/base fees configuration to support a different fees basis and framework
5) new fees configuration data for summer 2021 and 2022 semester 1

Read more
Resolution: 6 Nov 2021, 5:00 PM
Automatic resolution.
Service affected: SI-net

Start: 5 Nov 2021, 5:00 PM
End: 6 Nov 2021, 5:00 PM
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RDM Cloud unscheduled service disruption

Resolved
RDM Cloud storage (https://cloud.rdm.uq.edu.au and the sync client) is currently unavailable. RDM data can still be accessed through R drive and HPC clusters.
Resolution: 5 Nov 2021, 9:11 AM
The RDM Cloud service has been restored.
Service affected: UQ Research Data Manager

Start: 5 Nov 2021, 9:00 AM
End: 5 Nov 2021, 9:11 AM
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JD Story Level 7 Network Outage

Resolved
Please be advised, there will be power shut down to the Level 7 East & West wings in JD Story (61). These works are to allow for installation of temporary power board for East Wing refurbishment.
This will result in network services down for level 7 during the outage window
Update: 5 Nov 2021, 8:38 AM
Network up and running.
Resolution: 5 Nov 2021, 7:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 5 Nov 2021, 4:00 AM
End: 5 Nov 2021, 7:00 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-11-02+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


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Resolution: 4 Nov 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 4 Nov 2021, 7:00 AM
End: 4 Nov 2021, 7:30 AM
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VPN Service Outage due to scheduled VPN PE IOS upgrade

Resolved
Upgrade router IOS from Current Version to 17.03.03 code on VPN PE switches

This will require a 15 min outage VPN Services from -
uq-vpn5,uq-vpn4, uq-vpn6 , uq-vpn7, uq-vpn9, AARNET SOC collector
Resolution: 3 Nov 2021, 7:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 3 Nov 2021, 5:00 AM
End: 3 Nov 2021, 7:00 AM
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Ad-hoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2021-11-02+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


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Resolution: 2 Nov 2021, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 2 Nov 2021, 5:00 PM
End: 2 Nov 2021, 5:30 PM
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November (Q4) Quarterly UNIX patching cycle for OS critical and security patches

Resolved
This CR captures the November (Q4) quarterly patching cycle for all ITS IS managed Unix systems.

Cycle is to follow these dates:

Dev start date: 2021-11-01 to 2021-11-05.
Prod start date: 2021-11-15 to 2021-11-26.
Resolution: 26 Nov 2021, 2:45 PM
Automatic resolution.
Service affected: Unix Patching and Provisioning Infrastructure

Start: 1 Nov 2021, 8:00 AM
End: 26 Nov 2021, 2:45 PM
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IMB Access switch upgrade - management servers

Resolved
Network management servers will be replaced, no impact to building network. HPC Delta switch will be migrated to new fibre, no planned outage but low risk of
Resolution: 31 Oct 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 31 Oct 2021, 9:00 AM
End: 31 Oct 2021, 5:00 PM
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Gatton campus 100Gb network link upgrade

Resolved
Gatton campus is migrating from 10Gb to 100Gb. There will potentially be 4 very short disruptions to the network throughout the day. This will also disrupt Security and emergency alarms and IP phones. If you experience an extended outage on the day, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 31 Oct 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 31 Oct 2021, 9:00 AM
End: 31 Oct 2021, 5:00 PM
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SI-net system maintenance

Resolved
Apply security patches
Resolution: 31 Oct 2021, 9:00 PM
Automatic resolution.
Service affected: SI-net

Start: 31 Oct 2021, 7:00 AM
End: 31 Oct 2021, 9:00 PM
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Polaris DC - Aarnet 100Gb Ethernet fibre - Fibre Maintenance Works - ANS008154ATS

Resolved
Aarnet Engineers have scheduled works for one of our 2 active 100Gb Ethernet fibre service to Polaris DC

ANS008154ATS - 100GE from Polaris DC to Prentice Bld

Resolution: 29 Oct 2021, 12:00 AM
Automatic resolution.
Service affected: Networks

Start: 28 Oct 2021, 10:00 PM
End: 29 Oct 2021, 12:00 AM
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Intermittent network connectivity

Resolved
Issue are affecting Virtual machine connectivity.

ITS staff are investigating
Resolution: 28 Oct 2021, 11:05 AM
Network has been stabilised. Two ESXI hosts impacted. VM list being generated and working on recovering an Virtual machines that are still affected
Service affected: VMware NextGEN CCR DC

Start: 28 Oct 2021, 10:30 AM
End: 28 Oct 2021, 11:05 AM
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Deploy new VMM domain ( dvSwitch) to CCRDC ACI

Resolved
Deploy a new dvSwitch via a new VMM domain in CCR ACI. this DVS will be version 6.6 and uplink policy will use MAC Pinning based on physical NIC load.

No virtual machines or Production traffic will run across this switch.
Resolution: 28 Oct 2021, 10:00 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 28 Oct 2021, 9:00 AM
End: 28 Oct 2021, 10:00 AM
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JD Story Level 7 Network and Wireless Service Outage

Resolved
To facilitate work on the electrical switch board, power will shutdown for Comms room 702, This will result in network and wireless outage in level 7 pf JD Story building. The work is managed by P&F Project Delivery team.
Resolution: 27 Oct 2021, 2:43 PM
Possible ACM contamination identified in the roof space and the proposed work has been cancelled.
Service affected: Building Networks

Start: 28 Oct 2021, 4:00 AM
End: 27 Oct 2021, 2:43 PM
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