UQ Extend service issues

Reduced service delivery during period
ITS is investigating access issues to https://extend.uq.edu.au (UQ Extend/AIM). Some are reporting access issues, but for others access is ok.
Update: 15 Jul 2024, 10:57 AM
ITS is troubleshooting with the vendor and working on the issue affecting UQ Extend/AIM. Some of the course content is not working properly. Staff and students may encounter error messages.
Service affected: UQ Extend

Start: 15 Jul 2024, 7:20 AM
End: Unknown
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UQ Book It Internal Server Error

Reduced service delivery during period
The system is returning an internal server error on login. The issue has been escalated to the vendor.
Service affected: UQ Bookit

Start: 9 Jul 2024, 3:00 PM
End: Unknown
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Service CRM Mailboxes not delivering all email

Reduced service delivery during period
We are receiving reports of:
1. Email to Service CRM not being delivered as marked as Junk in the mailbox
2. Email to Service CRM not being delivered (not marked as junk) and blocking further delivery for that mailbox


Service affected: Exchange Mail and Calendaring

Start: 8 Jul 2024, 3:00 PM
End: Unknown
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MyFiles in the MyUQ portal is not working

Reduced service delivery during period
The MyFiles section of the MyUQ portal is not working.

ITS staff are investigating.
Service affected: Portal.MyUQ

Start: 21 Jun 2024, 11:25 AM
End: Unknown
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ECS - Prentice - Offline due to hardware failure.

No impact on service during period
ECS cloud pools on the Prentice ECS are not accessible from Isilon due to controller/PSU failure.

This will create errors for Isilion storage accessing Prentice ECS storage.

ITS are working with hardware vendors to resolve this asap.
Update: 5 Jun 2024, 2:58 PM
ECS pools all online again and redundancy working Dell Tec still need to replace PSU Service no longer impacted
Service affected: ITS ECS S3 Object Store

Start: 5 Jun 2024, 10:00 AM
End: Unknown
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Performance Issues and Failures for Computer Builds

Reduced service delivery during period
Configuration Manager is currently suffering some performance issues that are leading to slow build times and some build failures for new computers.
Service affected: System Center Configuration Manager

Start: 16 May 2024, 1:00 PM
End: Unknown
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Some staff not showing in Academic Portal profiles

Reduced service delivery during period
A small number of academic staff are not loading correctly into the Profiles section of Academic Portal. This issue is preventing the affected staff from appearing on the Profiles page.

ITS staff are currently investigating.
Service affected: Academic Portal

Start: 10 Apr 2024, 3:38 PM
End: Unknown
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Network upgrade - Gatton 8106

Resolved
There will be no network services in 8106 during this upgrade. For further information, please call the Project Manager, Keryn Masters, 0458 585 405.
Resolution: 14 Jul 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 14 Jul 2024, 7:00 AM
End: 14 Jul 2024, 10:00 PM
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Control-M production database upgrade

Resolved
The Control-M enterprise scheduler will be unavailable whilst the database is upgraded to the latest version of Oracle.
Resolution: 13 Jul 2024, 4:00 PM
Automatic resolution.
Service affected: Control-M

Start: 13 Jul 2024, 12:00 PM
End: 13 Jul 2024, 4:00 PM
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UQ Extend scheduled upgrade

Resolved
The UQ Extend platform will be unavailable as a result of upgrades occurring during this time.
Resolution: 13 Jul 2024, 12:00 AM
Automatic resolution.
Service affected: UQ Extend

Start: 12 Jul 2024, 4:00 PM
End: 13 Jul 2024, 12:00 AM
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Headshots Production Database Oracle 19c upgrade

Resolved
Headshots Production Database (ITSHSP) upgrade from 18c to 19c and conversion to multitenant
Resolution: 11 Jul 2024, 2:00 PM
Automatic resolution.
Service affected: Headshot Database

Start: 11 Jul 2024, 10:00 AM
End: 11 Jul 2024, 2:00 PM
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UQ StudentHub (CareerHub) version upgrade

Resolved
The UQ StudentHub (Careerhub) application will be upgraded by the vendor (Symplicity) to version 5.13.

This new version will introduce a number of bug fixes and feature updates, including:

- Job Alert emailing
- Organisational logos
- Timezone updates for online/off campus
- Event management improvements
- Experiences and Skills improvements
- Improvements to the application permissions model
- New API endpoints
Resolution: 10 Jul 2024, 8:30 PM
Automatic resolution.
Service affected: CareerHub

Start: 10 Jul 2024, 8:00 PM
End: 10 Jul 2024, 8:30 PM
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COLLPROD Database Oracle 19c upgrade

Resolved
COLLATION PROD Oracle database upgrade from 12c to 19c
Resolution: 10 Jul 2024, 2:00 PM
Automatic resolution.
Service affected: Collation Database

Start: 10 Jul 2024, 10:00 AM
End: 10 Jul 2024, 2:00 PM
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OLA Form Validation Issues Encountered

Resolved
We have received request in regards to form validation errors. It is believed this is only impacting certain pages. We are currently investigating the issue and hope to have a resolution as soon as possible.
Resolution: 9 Jul 2024, 2:49 PM
A patch has been applied to resolve the form validation issue. This issue is believed to be resolved, we will continue to monitor for the rest of the day.
Service affected: Online Applications - OLA

Start: 9 Jul 2024, 11:39 AM
End: 9 Jul 2024, 2:49 PM
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Blackboard Learning Pathway upgrade maintenance

Resolved
The Blackboard Learn Learning Pathways integrations will be unavailable for a period of 3 hours while the vendor performs an upgrade to add new functionality.
Resolution: 9 Jul 2024, 12:00 AM
Automatic resolution.
Service affected: Learning Pathway

Start: 8 Jul 2024, 9:00 PM
End: 9 Jul 2024, 12:00 AM
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Deploy Class Teams Provisioning for Staff and Students

Resolved
This new process will create Microsoft Teams for Learn.uq.edu.au courses using the Microsoft School Data Sync service.

Once deployed, this process will run ongoing indefinitely.

Learn.uq.edu.au course instructors and teacher assistants will have access to their relevant Teams as Team Owners.

Other staff and students will have no visibility or access to the course Team unless the Team is activated by the staff Team Owners.
Resolution: 8 Jul 2024, 4:00 PM
Automatic resolution.
Service affected: Microsoft School Data Sync

Start: 8 Jul 2024, 10:00 AM
End: 8 Jul 2024, 4:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 4 Jul 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 4 Jul 2024, 7:00 AM
End: 4 Jul 2024, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 4 Jul 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 4 Jul 2024, 7:00 AM
End: 4 Jul 2024, 7:30 AM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Monday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 24 Jun 2024, 10:00 PM
Resolution: 24 Jun 2024, 10:00 PM
Automatic resolution.
Resolution: 24 Jun 2024, 10:00 PM
Service affected: Blackboard Learn

Start: 24 Jun 2024, 9:00 PM
End: 24 Jun 2024, 10:00 PM
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Blackboard Learn.UQ service availability issues

Resolved
The Blackboard Learn service is currently experiencing technical issues resulting users being unable to load content or experiencing inconsistent & delayed behavior when navigating the system. ITS is working with the vendor to address this issue.
Resolution: 24 Jun 2024, 11:12 AM
Learn.uq.edu.au is back online at this point in time and we believe the cause has been identified. We are working with developers and the Vendor to ensure this is not an issue moving forward.
Update: 24 Jun 2024, 10:24 AM
Learn.uq.edu.au is back online at this point in time and we believe the cause has been identified. We are working with developers and the Vendor to ensure this is not an issue moving forward.
Service affected: Blackboard Learn

Start: 24 Jun 2024, 10:04 AM
End: 24 Jun 2024, 11:12 AM
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Exadata Cloud @ Customer Patching - Non-prod databases

Resolved
Patch the CCR Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates (April 2024)
Resolution: 23 Jun 2024, 3:00 PM
Automatic resolution.
Service affected: Exadata Cloud @ Customer Non-Production

Start: 23 Jun 2024, 7:00 AM
End: 23 Jun 2024, 3:00 PM
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Network upgrade- Gatton 8102 and 8178

Resolved
Network services will be disrupted while upgrades are in progress. Please avoid the area. For more information, please contact the Project Manager, 0458 585 405.
Resolution: 23 Jun 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 23 Jun 2024, 7:00 AM
End: 23 Jun 2024, 10:00 PM
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Maintenance to improve system stability

Resolved
ITS staff are working to resolve system stability issues.
mySI-net is temporarily unavailable while maintenance is performed.
Resolution: 23 Jun 2024, 9:45 AM
Maintenance activities completed. mySI-net is available for all users.
Resolution: 23 Jun 2024, 8:45 AM
Automatic resolution.
Service affected: SI-net

Start: 23 Jun 2024, 7:00 AM
End: 23 Jun 2024, 9:45 AM
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Migrate Archibus Production databases to new hardware

Resolved
The Archibus application and the Archibus production database will be unavailable for the duration of this outage whilst the database is migrated to new hardware.
Resolution: 22 Jun 2024, 10:00 AM
Automatic resolution.
Service affected: ARCHIBUS

Start: 22 Jun 2024, 7:00 AM
End: 22 Jun 2024, 10:00 AM
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Upgrade of Confluence to version 8.5.11 (Patch Critical Vulnerabilities)

Resolved
As per the Atlassian June 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.
Resolution: 21 Jun 2024, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Jun 2024, 6:00 PM
End: 21 Jun 2024, 7:00 PM
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Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.02000

Resolved
Apply vCenter Server Appliance 7.0 Update 3q v7.0.3.02000 update to the vCenter server (With embedded PSC) for the following sites: VMware NextGEN PRN DC (Infrastructure) VMware NextGEN CCR DC (Infrastructure) VMware Polaris DC (Infrastructure) itsosfpvc.inf.dc.uq.edu.au (Infrastructure) itsresvc.research.dc.uq.edu.au
Resolution: 21 Jun 2024, 12:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 21 Jun 2024, 8:00 AM
End: 21 Jun 2024, 12:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 20 Jun 2024, 7:00 AM
Automatic resolution.
Service affected: SI-net

Start: 20 Jun 2024, 6:00 AM
End: 20 Jun 2024, 7:00 AM
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Learn.UQ (Blackboard) interruption to service for some users

Resolved
ITS is investigating an issue affecting Learn.UQ (Blackboard). So far, Learn.UQ (Blackboard) is not showing any errors but some content is responding slowly.
Resolution: 17 Jun 2024, 3:45 PM
The platform vendor, Anthology, confirmed that an issue was detected with a cloud connector component disconnecting, causing issues with external REST API calls, which lead to the performance issue. Anthology is continuing to work on the root cause of this issue, however the platform is now stable.
Update: 17 Jun 2024, 3:45 PM
Learn.UQ (Blackboard) has been normal for the last hour and ITS is still investigating the earlier issues with the vendor.
Update: 17 Jun 2024, 12:30 PM
Updated 12:15pm: Errors are being reported for TurnItIn and other integrated components on Learn.UQ (Blackboard). Course page content is responding very slowly.
Service affected: Blackboard Learn

Start: 17 Jun 2024, 11:55 AM
End: 17 Jun 2024, 3:45 PM
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Network upgrade - Gatton 8102 and 8178

Resolved
No network service in Library and Main Lecture Theatre.
Resolution: 16 Jun 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 16 Jun 2024, 7:17 AM
End: 16 Jun 2024, 10:00 PM
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Q2 2024 SI-net Oracle CVE patching (PeopleTools)

Resolved
To ensure our systems remain secure and compliant, UQ must apply PeopleTools patches on SI-net.

Resolution: 16 Jun 2024, 8:00 PM
Automatic resolution.
Service affected: SI-net

Start: 16 Jun 2024, 6:00 AM
End: 16 Jun 2024, 8:00 PM
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Q2 2024 UniFi Oracle CVE patching (PeopleTools)

Resolved
To ensure our systems remain secure and compliant, UQ must apply patches on UniFi.
Resolution: 8 Jun 2024, 5:00 PM
Automatic resolution.
Service affected: UniFi

Start: 8 Jun 2024, 7:00 AM
End: 8 Jun 2024, 5:00 PM
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eSpace disruption

Resolved
UQ Library is investigating an issue affecting eSpace, some components are responding slowly or failing with error messages.
Resolution: 7 Jun 2024, 11:41 AM
Automatic resolution.
Update: 7 Jun 2024, 11:41 AM
Search functionality has been restored. Technical staff are monitoring.
Service affected: Library UQ eSpace

Start: 7 Jun 2024, 10:47 AM
End: 7 Jun 2024, 11:41 AM
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Learn.UQ (Blackboard) disruption

Resolved
ITS is investigating an issue affecting Learn.UQ (Blackboard), some components are responding slowly or failing with error messages.
Resolution: 6 Jun 2024, 11:53 AM
The platform vendor, Anthology, confirmed that an issue was detected with a cloud connector component disconnecting, causing issues with external REST API calls, which lead to the performance issue. Anthology is continuing to work on the root cause of this issue, however the platform is now stable.
Service affected: Blackboard Learn

Start: 6 Jun 2024, 8:50 AM
End: 6 Jun 2024, 11:53 AM
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Emergency fix in SI-net for TCSI Reporting

Resolved
An emergency Oracle Peoplesoft Campus Solutions object Phire migration is required for SI-net Production.
Resolution: 6 Jun 2024, 8:00 AM
Automatic resolution.
Service affected: SI-net

Start: 6 Jun 2024, 7:00 AM
End: 6 Jun 2024, 8:00 AM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 30 May 2024, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 30 May 2024, 6:00 AM
End: 30 May 2024, 8:00 AM
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Create Mailboxes and M365 services for new and returning students mailboxes in the UQ/Staff tenant

Resolved
Mailboxes and M365 services for new and returning students will be created in the staff Microsoft 365 tenant rather than in the student Microsoft 365 tenant.

* Mailboxes for new students (students who have never had an account before) will be created in the staff tenant.

* Mailboxes for alumni who return to UQ or who are offered a new placement with UQ, will have a new empty mailbox created in the staff tenant. Any existing UQ mailbox they may have had as an alumni if applicable will remain in place as a legacy alumni mailbox with its existing content and email addresses. In effect, they will have two mailboxes in order to maintain the legacy mailbox service for thi...s previous cohort.

Mailboxes created for students in the staff tenant will sign in with username@uq.edu.au. They will have email addresses in the new general format first.last@student.uq.edu.au. They will also have secondary addresses Snumber@uq.edu.au. These mailboxes will not be given @uqconnect.edu.au or @uq.net.au addresses.

No service disruption is expected. The change window is to support monitoring throughout the day.

Read more
Resolution: 27 May 2024, 4:00 PM
Automatic resolution.
Service affected: Office 365 - Student Email

Start: 27 May 2024, 9:00 AM
End: 27 May 2024, 4:00 PM
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Access Switches Upgrade - Gatton 29-8144 TR109

Resolved
ITS will be installing 1 x 9348 access switches in 29-8144-TR109 rack B


This outage will impact devices connected to the access switches listed below:

29-8144-109-g02as01 (2 x WS-C3750X-24P)

Resolution: 26 May 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 May 2024, 10:00 AM
End: 26 May 2024, 10:00 PM
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Upgrade of Confluence to version 8.5.7

Resolved
An upgrade of ITS on premise version of Confluence to version 8.5.7 will be conducted. This will provide a number of security and functionality improvements. Version 8.5.7 has been chosen as the upgrade target, as it is a modern LTS (long term support) Data Center version.
Resolution: 26 May 2024, 5:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 26 May 2024, 9:00 AM
End: 26 May 2024, 5:00 PM
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SDA Project - 1041 Communications Rack Upgrade

Resolved
The rack is being replaced as a deeper rack is required to house the deeper, SDA-capable switches.
Resolution: 26 May 2024, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 May 2024, 8:00 AM
End: 26 May 2024, 6:00 PM
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Exadata Cloud @ Customer Patching - Non-prod databases

Resolved
Patch the CCR Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates (April 2024)
Resolution: 26 May 2024, 1:00 PM
Automatic resolution.
Service affected: Exadata Cloud @ Customer Non-Production

Start: 26 May 2024, 7:00 AM
End: 26 May 2024, 1:00 PM
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Upgrade of Jira to version 9.4.21 (Patch Critical Vulnerabilities)

Resolved
As per the Atlassian May 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.
Resolution: 24 May 2024, 7:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 24 May 2024, 6:00 PM
End: 24 May 2024, 7:30 PM
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Student.uq.edu.au mail delivery (routing) changes

Resolved
Move the student.uq.edu.au email domain from the student/alumni Microsoft 365 tenant to the staff tenant in preparation for the student Microsoft 365 tenant migration. At the end of the change email to @student.uq.edu.au addresses will come into the staff tenant before being redirected to student and alumni mailboxes on the student/alumni tenant.

The DuoCircle Alumni Forwarding service will also be implemented as part of this change and at the end of the change will be responsible for directing email to @student.uq.edu.au addresses to alumni mailboxes on the alumni tenant for delivery.

This change affects email routing and does not change the student mailbox service... connectivity or addresses or move any student data.



Read more
Resolution: 27 May 2024, 8:00 AM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 22 May 2024, 6:00 PM
End: 27 May 2024, 8:00 AM
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SchoolsNet Only - DNS/Name Server Service Impacts

Resolved
Schoolsnet DNS Servers are being impacted by DDOS attack. This is impacting DNS resolution for Schoolsnet. This is currently being investigated yt ITS.
Resolution: 22 May 2024, 4:00 PM
DDos attacked affected NS1 and NS3 hosted in AWS. External resolution was disabled toallow DNS to recover. NS1 and NS3 services were then able to resolve internal requests for Schoolsnet sites. NS2 was on-prem, and serviced external DNS requests for schools
Service affected: DNS & DHCP Servers

Start: 22 May 2024, 10:30 AM
End: 22 May 2024, 4:00 PM
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UQ Advocate - Single Sign-on access currently unavailable

Resolved
Single Sign-on (SSO) access to the UQ Advocate SaaS application is currently unavailable. ITS engineers are investigating.
Resolution: 20 May 2024, 2:00 PM
Issues were identified with specific Advocate users, and not a platform-wide login problem.
Service affected: Advocate

Start: 20 May 2024, 9:00 AM
End: 20 May 2024, 2:00 PM
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its-isilon01 (nas01) - OS Upgrade + Patches + drive and node firmware

Resolved
Upgrade of cluster OS (OneFS) from 9.4.0.11 to 9.5.0.x (latest roll up patch currently 9.5.0.8)
Resolution: 19 May 2024, 5:00 PM
Cluster upgraded.
Service affected: nas01 NFS File Storage

Start: 19 May 2024, 7:00 AM
End: 19 May 2024, 5:00 PM
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Access Project: Gatton 8150 network upgrade

Resolved
During this upgrade there will be no network service in building 8150. Please avoid the building where possible. If you experience issues accessing the building please call Security on 3365 1234. If you would like more information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 19 May 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 19 May 2024, 7:00 AM
End: 19 May 2024, 10:00 PM
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its-isilon02 (nas02) - OS Upgrade + Patches + drive and node firmware

Resolved
Upgrade of cluster OS (OneFS) from 9.4.0.11 to 9.5.0.x (latest roll up patch currently 9.5.0.8)
Resolution: 18 May 2024, 5:00 PM
Cluster upgraded
Service affected: nas02 Group & Home File Shares

Start: 18 May 2024, 7:00 AM
End: 18 May 2024, 5:00 PM
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Aurion and MyAurion unvailable

Resolved
Aurion and MyAurion will be unavailable due to maintenance
Resolution: 18 May 2024, 9:00 AM
Maintenance Work completed. Aurion AURPROD and MyAurion are now available.
Service affected: Aurion

Start: 18 May 2024, 6:00 AM
End: 18 May 2024, 9:00 AM
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Migrate Aurion Production databases to new hardware

Resolved
Migrate Aurion Production databases to new Exatada hardware
Resolution: 18 May 2024, 9:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 18 May 2024, 6:00 AM
End: 18 May 2024, 9:00 AM
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MyFiles in the MyUQ portal is not working

Resolved
The MyFiles section of the MyUQ portal is not working.

ITS staff are investigating.
Resolution: 22 May 2024, 11:59 AM
This issue was resolved.
Update: 16 May 2024, 4:34 PM
A student-focussed guide can be found at https://support.my.uq.edu.au/app/answers/detail/a_id/3089/~/how-do-i-map-my-student-home-drive-on-my-computer%3F.
Update: 16 May 2024, 4:06 PM
A workaround for accessing the files under My.Files can be done by mapping a network drive. Instructions are located at for how to access the 10GB Home Drive at https://staff.uq.edu.au/information-and-services/information-technology/folders-and-file-storage/folders-uq-network-drives/connecting-shared-folder-or-network-drive.
Service affected: Portal.MyUQ

Start: 16 May 2024, 11:20 AM
End: 22 May 2024, 11:59 AM
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EvaSys Student Survey System unavailable

Resolved
The EvaSys student survey system is currently unavailable. ITS staff are investigating the root cause, and will provide updates as they come to hand.
Resolution: 16 May 2024, 10:20 AM
An unplanned vendor initiated configuration change was determined to be the root cause of the outage to Evasys. Services have now returned to normal.
Service affected: EvaSys

Start: 16 May 2024, 9:55 AM
End: 16 May 2024, 10:20 AM
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Weekly Production Migration for UniFi

Resolved
Weekly Production Migration for UniFi
Resolution: 16 May 2024, 8:10 AM
Automatic resolution.
Service affected: UniFi

Start: 16 May 2024, 8:00 AM
End: 16 May 2024, 8:10 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Production Migration for SI-net
Resolution: 15 May 2024, 5:10 PM
Automatic resolution.
Service affected: SI-net

Start: 15 May 2024, 5:00 PM
End: 15 May 2024, 5:10 PM
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AIBN network upgrade - levels 1, 5 and 7

Resolved
Network services will be disrupted for up to an hour. Please avoid the building where possible. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 12 May 2024, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 12 May 2024, 9:00 AM
End: 12 May 2024, 6:00 PM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (JAN 2024 PSU).

Resolution: 11 May 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 11 May 2024, 5:30 AM
End: 11 May 2024, 10:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 9 May 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 9 May 2024, 7:00 AM
End: 9 May 2024, 7:30 AM
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Adobe User Sync Offline

Resolved
The Adobe User Sync service is currently encountering issue when attempting to add or remove users from the Adobe console. The issue has been reported to Adobe to investigate.
Resolution: 15 May 2024, 10:00 AM
A configuration conflict in the Adobe Admin Console was blocking the creation and removal requests
Service affected: Adobe Creative Cloud

Start: 8 May 2024, 2:00 PM
End: 15 May 2024, 10:00 AM
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Network outage (wired/wireless) affecting multiple buildings

Resolved
A power outage affects the following buildings wired and wireless network services.
building 01
building 02
building 03
building 20
building 21a
building 23
building 24
building 31a
building 32
building 38

PF is working on power restoration works.
Resolution: 8 May 2024, 11:44 AM
P&F restored power to the affected buildings. B32 network was affected for a longer time as the building agg routers got corrupted due to the power outage. ITS staff fixed the issue.
Service affected: Building Networks

Start: 8 May 2024, 7:48 AM
End: 8 May 2024, 11:44 AM
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Checkbox Survey System Update

Resolved
The Checkbox survey system will be updated to the latest version.
Resolution: 7 May 2024, 7:00 PM
Automatic resolution.
Service affected: Checkbox

Start: 7 May 2024, 6:00 PM
End: 7 May 2024, 7:00 PM
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Horizon Client Download Problems

Resolved
Current links provided for the Horizon client downloads are currently unavailable. ITS are working with the vendor to have these restored.

Update: Temporary client download link provided by the vendor: https://ent.box.com/s/1289ocim8vf9itki70th2i1zh2h75pnj
Resolution: 22 May 2024, 8:47 AM
Vendor fixed the links to the downloads.
Update: 7 May 2024, 4:04 PM
Temporary link provided by the vendor: https://ent.box.com/s/1289ocim8vf9itki70th2i1zh2h75pnj
Service affected: UQ Digital Workspace

Start: 7 May 2024, 3:50 PM
End: 22 May 2024, 8:47 AM
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PRNDC ACI fabric software upgrade

Resolved
Upgrade of the Cisco Application Policy Infrastructure Controller (APIC) for PRNDC to the following target versions.


Component Current Version Target Version
Cisco APIC 4.2(7s) 4.2(7v)
Cisco ACI switches n9000-14.2(7s) 14.2(7v)
Cisco APIC CIMC 4.1(2k) 4.1(2k) No Change
Resolution: 5 May 2024, 9:00 PM
Automatic resolution.
Service affected: Data Centre

Start: 5 May 2024, 9:00 AM
End: 5 May 2024, 9:00 PM
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UQ Digital Workspace Scheduled Maintenance

Resolved
Maintenance will be occurring on Saturday 05/05/2024 from 12:00 AM to 4:00 AM AEST. Please save any work prior to the maintenance window. New and existing connections will be interrupted within the maintenance window. Services should be fully restored by 05/05/2024 4:00 AM AEST.
Resolution: 5 May 2024, 4:00 AM
Automatic resolution.
Service affected: UQ Digital Workspace

Start: 5 May 2024, 12:00 AM
End: 5 May 2024, 4:00 AM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (JAN 2024 PSU).

Resolution: 4 May 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 4 May 2024, 5:30 AM
End: 4 May 2024, 10:00 PM
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Intermittent issues with Workday Home page

Resolved
There is an issue affecting some Workday users where the Home Page is not available. However, the search functionality and links are working. The issues is being investigated. The vendor is investigating as a high priority.
Resolution: 3 May 2024, 11:23 AM
Workday identified and addressed the issue. The Home Page is now available again for everyone. Some users might need to clear their browser cache.
Service affected: Workday - Human Capital Management System

Start: 3 May 2024, 10:54 AM
End: 3 May 2024, 11:23 AM
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Payment gateway offline

Resolved
The payment gateway used by the eDonations website is currently unavailable. We are currently unaware of a resolution time or date for this to be working again.
Resolution: 30 Apr 2024, 1:36 PM
The payment gateway has been reactivated and the site should now be operational
Service affected: eDonations

Start: 30 Apr 2024, 8:55 AM
End: 30 Apr 2024, 1:36 PM
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CCM App Distribution not available

Resolved
The Microsoft Configuration Manager service is currently unable to distribute applications via Software Center.

This also impacts computer imaging for IT Technicians.
Resolution: 29 Apr 2024, 9:11 PM
Packages required redistribution before the service was available again.
Service affected: System Center Configuration Manager

Start: 29 Apr 2024, 4:14 PM
End: 29 Apr 2024, 9:11 PM
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QLD Health Eduroam Wireless Network Outage

Resolved
There is currently an outage for eduroam in the QLD Hospitals. ITS are working with QLD Health to resolve the problem.
Resolution: 26 Apr 2024, 10:27 AM
Update: 26 Apr 2024, 10:27 AM
A network issue has been identified and has been resolved.
Service affected: Wireless Network

Start: 26 Apr 2024, 10:00 AM
End: 26 Apr 2024, 10:27 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 23 Apr 2024, 6:30 PM
Automatic resolution.
Service affected: SI-net

Start: 23 Apr 2024, 6:00 PM
End: 23 Apr 2024, 6:30 PM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 23 Apr 2024, 6:30 PM
Automatic resolution.
Service affected: UniFi

Start: 23 Apr 2024, 6:00 PM
End: 23 Apr 2024, 6:30 PM
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Network Upgrade - AIBN level 4

Resolved
There will be no network service on level 4 of AIBN during this upgrade. Please avoid the area. If you must access and experience difficulty, please contact Security on 3365 1234. For more information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 21 Apr 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Apr 2024, 7:00 AM
End: 21 Apr 2024, 10:00 PM
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Service CRM is unable to load or save

Resolved
Service CRM is Down. Priority one Service Request has been raised with Oracle
Resolution: 18 Apr 2024, 12:47 PM
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 18 Apr 2024, 11:53 AM
End: 18 Apr 2024, 12:47 PM
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Heron Island Network Service Outage

Resolved
AARNet and ATI will be performing upgrade works in the Microwave link to Heron Island.

Network services (Wired/Wireless) in Heron Island will not be available during this period.
Resolution: 18 Apr 2024, 10:00 AM
Automatic resolution.
Service affected: Network Upgrade Project University Networks

Start: 18 Apr 2024, 7:00 AM
End: 18 Apr 2024, 10:00 AM
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UQ Guest unable to accept linkedin logins

Resolved
ITS are working on resolving this issue. Please use Apple or Google as a workaround.
Resolution: 17 Apr 2024, 10:56 AM
Upstream provider resolved the issue with our iDP.
Service affected: Wireless Network

Start: 17 Apr 2024, 10:33 AM
End: 17 Apr 2024, 10:56 AM
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Current service outage impacting ePad My Knowledge Map (MKM) users

Resolved
When attempting to login to the ePad My Knowledge Map (MKM) service, users are encountering an invalid security certificate error message. This is preventing login access to the service.

A support ticket has been logged with the service vendor. An expected resolution time is currently unknown.
Resolution: 15 Apr 2024, 4:30 PM
The service vendor has successfully resolved this connectivity issue.
Service affected: MyKnowledgeMap-MyProgress

Start: 15 Apr 2024, 8:45 AM
End: 15 Apr 2024, 4:30 PM
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Network Upgrade - AIBN level 3

Resolved
There will be no network service on level 3 of AIBN today. Please avoid the area. If you experience issues accessing the floor, please contact Security on 3365 1234. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 14 Apr 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 14 Apr 2024, 7:00 AM
End: 14 Apr 2024, 10:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 11 Apr 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 11 Apr 2024, 7:00 AM
End: 11 Apr 2024, 7:30 AM
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Missing publications inside UQ Researchers

Resolved
Some publications for UQ Researchers are not visible on the Researchers page.

ITS are currently investigating.
Resolution: 12 Apr 2024, 3:11 PM
The issue with missing publications has been resolved.
Service affected: UQ Researchers Frontend

Start: 10 Apr 2024, 3:38 PM
End: 12 Apr 2024, 3:11 PM
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Survey access issue external to UQ

Resolved
Student evaluation surveys accessed externally to UQ networks are not resolving.
Resolution: 10 Apr 2024, 9:00 AM
Web changes now applied to direct survey traffic to the public facing web server.
Service affected: EvaSys

Start: 9 Apr 2024, 12:54 PM
End: 10 Apr 2024, 9:00 AM
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EvaSys server change to public IP address

Resolved
The EvaSys server will be changed to a public IP address due to access issues with external survey respondents.
Resolution: 9 Apr 2024, 12:10 PM
Automatic resolution.
Service affected: EvaSys

Start: 9 Apr 2024, 12:00 PM
End: 9 Apr 2024, 12:10 PM
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Network Upgrade - AIBN level 2

Resolved
There will be no network service on AIBN level 2 during this upgrade. Please avoid the area. If you must attend and experience access issues, please call Security on 3365 1234. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 7 Apr 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 7 Apr 2024, 7:00 AM
End: 7 Apr 2024, 10:00 PM
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SI-net Upgrade and Maintenance

Resolved
SI-net PeopleTools and PUM upgrade patching. The SI-net system will be unavailable while maintenance is performed.
Resolution: 7 Apr 2024, 5:10 PM
Resolution: 7 Apr 2024, 5:10 PM
SI-net upgrade got completed as planned.
Service affected: SI-net

Start: 6 Apr 2024, 5:00 AM
End: 7 Apr 2024, 5:10 PM
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Gatton Campus - Network In Degraded State - Primary Link down

Resolved
Gatton Campus is currently operating over the secondary 10Gb link as the 100Gb Aarnet is offline.

Aarnet and ITS engineers are investigating and working to restore asap.

No services impacted - However power disruption to campus may create loss of service.
Resolution: 5 Apr 2024, 6:00 PM
Aarnet repaired damaged fibre at Ipswich
Service affected: Networks

Start: 5 Apr 2024, 8:00 AM
End: 5 Apr 2024, 6:00 PM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 4 Apr 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 4 Apr 2024, 7:00 AM
End: 4 Apr 2024, 7:30 AM
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AP related process causing system slowness

Resolved
Please be advised that the Finance AP team have reported system slowness relating to payment voucher processing and database searches. ITS Enterprise Apps is investigating with priority.
Resolution: 27 Mar 2024, 12:30 PM
SE Linux. Restart of Elastic Search application. Full retro/diagnosis into root cause yet to be completed.
Service affected: UniFi

Start: 25 Mar 2024, 10:00 AM
End: 27 Mar 2024, 12:30 PM
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Online Applications is temproarily offline

Resolved
The applicant, admin, doco repository and SRF portals of Online Applications website is currently offline.

ITS staff are investigating.
Resolution: 25 Mar 2024, 11:08 AM
Website functionality restored
Service affected: Online Applications - OLA

Start: 25 Mar 2024, 9:30 AM
End: 25 Mar 2024, 11:08 AM
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Email and overview links not always working in UniTask

Resolved
If you are not already logged into UniTask, then some email and overview links are not working. If staff, please direct here first (https://unitask.uq.edu.au/bonita/apps/worklist/worklist/) and then the links will work.

A permanent fix will be applied starting 9pm tonight.
Resolution: 25 Mar 2024, 9:30 PM
Successful deployment of fix at 9:25pm for email and overview links in UniTask.
Resolution: 25 Mar 2024, 9:30 PM
Automatic resolution.
Resolution: 25 Mar 2024, 9:30 PM
Automatic resolution.
Service affected: Unitask

Start: 24 Mar 2024, 9:00 PM
End: 25 Mar 2024, 9:30 PM
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UniTask Production Database Upgrade

Resolved
Upgrade of UniTask database and servers from version 7.7.5 to 7.12.13. During this maintenance window UniTask will be unavailable for all staff and students.
Resolution: 23 Mar 2024, 5:00 PM
Automatic resolution.
Service affected: Unitask

Start: 23 Mar 2024, 1:00 PM
End: 23 Mar 2024, 5:00 PM
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upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1

Resolved
upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso)
with latest hot fix Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM only (no hotfix for base/gtm, LTM hotfix to address bugs from 17.1.1.

Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM Addresses issue encountered.
ID1353957-1: The message Error getting auth token from login provider is displayed in the GUI
https://cdn.f5.com/product/bugtracker/ID1353957.html
Resolution: 23 Mar 2024, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 23 Mar 2024, 7:00 AM
End: 23 Mar 2024, 5:00 PM
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Network access upgrade - AIBN Level 1

Resolved
There will be no network service on level 1 this Sunday. Please avoid the area if possible. If you experience difficulty accessing the building please call UQ Security on 3365 1234. For further information, please call the Project Manager, 0458 585 405.
Resolution: 22 Mar 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 22 Mar 2024, 7:00 AM
End: 22 Mar 2024, 10:00 PM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 21 Mar 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 21 Mar 2024, 7:00 AM
End: 21 Mar 2024, 7:30 AM
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Upgrade of Jira to version 9.4.18 (Patch Critical Vulnerabilities)

Resolved
As per the Atlassian March 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.
Resolution: 20 Mar 2024, 7:30 PM
Work has been completed successfully. Jira is now accessible again.
Service affected: ITS Jira

Start: 20 Mar 2024, 6:00 PM
End: 20 Mar 2024, 7:30 PM
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Telstra mobile voice network outage

Resolved
There is currently an outage being experienced across the Telstra mobile network thats effecting voice calls.

Users of this service may experience difficulties making new calls at this time.

Telstra technicians are working on a resolution.
For more details please visit: https://www.telstra.com.au/outages
Resolution: 20 Mar 2024, 6:59 AM
Resolved by Telstra 19/03/2024
Update: 20 Mar 2024, 6:59 AM
Telstra has advised our partners that the issues were resolved yesterday afternoon around 3:30pm.
Service affected: Telstra Mobile

Start: 19 Mar 2024, 2:09 PM
End: 20 Mar 2024, 6:59 AM
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Careerhub - resizing of application servers

Resolved
Due to application performance issues caused by increased Semester 1 student activity, the Careerhub application servers will be appropriately resized by the vendor, Symplicity.
Resolution: 18 Mar 2024, 9:00 PM
Application platform resizing successful.
Service affected: CareerHub

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 9:00 PM
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UQ Extend Atlas MongoDB Database Upgrade

Resolved
The Atlas MongoDB database used by the UQ Extend platform will be upgraded from its current version of 4.4 to 5.0. The vendor has advised that there will be a 5 to 15 minute outage to UQ Extend during this upgrade.
Resolution: 18 Mar 2024, 8:30 PM
Automatic resolution.
Service affected: UQ Extend

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 8:30 PM
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Jamf Pro Partial Outage

Resolved
There is currently an issue affecting UQs Jamf Pro service resulting in Mac and iOS being unable to install applications from Self Service.

The vendor is working on a resolution.
Resolution: 15 Mar 2024, 1:37 PM
Jamf has rectified this issue and was caused by an APNS problem.
Service affected: JAMF Cloud

Start: 14 Mar 2024, 12:00 PM
End: 15 Mar 2024, 1:37 PM
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Aurion and MyAurion unvailable

Resolved
Aurion and MyAurion will be unavailable in preparation for the pay run
Resolution: 14 Mar 2024, 8:26 AM
Service affected: Aurion

Start: 14 Mar 2024, 8:20 AM
End: 14 Mar 2024, 8:26 AM
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Upgrade of Confluence to version 7.19.19 (CVE-2023-2976)

Resolved
As per Confluence Security Advisory - CVE-2023-2976 an update needs to be applied to patch this vulnerability.
Resolution: 13 Mar 2024, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 13 Mar 2024, 6:00 PM
End: 13 Mar 2024, 7:00 PM
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Fix on Express billing Batch invoice status change process error

Resolved
Express billing Batch invoice status change process error
Resolution: 11 Mar 2024, 4:30 PM
Automatic resolution.
Service affected: UniFi

Start: 11 Mar 2024, 4:00 PM
End: 11 Mar 2024, 4:30 PM
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Intermittent Performance Issues

Resolved
The Casual Academic Hire & Payment system is experiencing intermittent performance issues.

ITS staff are investigating.
Resolution: 30 Apr 2024, 3:57 PM
Service affected: CAHP - Casual Academic Hire & Payment

Start: 11 Mar 2024, 3:30 PM
End: 30 Apr 2024, 3:57 PM
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Si-Net operating at reduced capacity

Resolved
Si-Net is currently operating at reduced capacity and intermittent issues maybe encountered when logging in.
Resolution: 11 Mar 2024, 12:03 PM
Resolution: 11 Mar 2024, 11:24 AM
The issues with Si-Net have now been sorted and it is now operating at full capacity
Service affected: SI-net

Start: 11 Mar 2024, 10:15 AM
End: 11 Mar 2024, 12:03 PM
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Emergency Downgrade of APIC and Gen 2 Leaf switches in Prentice DC

Resolved
Due to failed CR13641 the Prentice ACI Fabric now in a mixed non-supported mode, we need to reverse the change and rollback the 3 APICs and 8 Gen 2 Leaf swicthes to Version 4.2(7s).

Network Leaf switches will need to have vlan311 restored to the config for F5 Load balancers. If this is not updated by the fabric after a downgrade, a reload for each network leaf switch is to be done, in a non-disruptive process.
Resolution: 10 Mar 2024, 3:30 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 10 Mar 2024, 10:30 AM
End: 10 Mar 2024, 3:30 PM
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Outage to UQ Services

Resolved
Outage to all services dependant on F5 load balancers has occurred.

Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved.
Resolution: 9 Mar 2024, 6:00 PM
Failover to F5 at CCR DC completed by 6PM Sat. Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state.
Service affected: NGDC Serverfarm Load Balancer

Start: 9 Mar 2024, 3:45 PM
End: 9 Mar 2024, 6:00 PM
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APIC Upgrade and Leaf Switch Upgrade/Replacement in the Prentice Next Gen DC

Resolved
This is again a multi-stage change over 2 days.

a) APIC Software Upgrade will start on 06:00 AM on Sat 9th March and expected to be completed by 11:00 AM

b) Gen2 Leaf switch upgrade will commence on 11AM on Sat 9th March. These will be done in two groups of leaf switches, which may likely take 4 hours.

c) Four (4) Leaf Switches are to be replaced 1 by one. No Outages are expected if the servers are dual connected.

Timelines:
This is a two-day activity. Will target to achieve switch replacement for two racks in each day and if time permits, it will be three rack. Starting at 06:00 AM on 9th March and finishing on 06:00 PM and then agai...n starting on 10th march at 06:00 AM and continue.


Read more
Resolution: 10 Mar 2024, 8:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 9 Mar 2024, 6:00 AM
End: 10 Mar 2024, 8:00 PM
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PasswordState Emergency Upgrade to Build 9858

Resolved
PasswordState will undergo an emergency upgrade to Build 9858 to address a CVE-Pending which is yet to be published formally by Mitre.org.
Resolution: 8 Mar 2024, 7:00 PM
CR#13753 completed
Service affected: Passwordstate

Start: 8 Mar 2024, 6:00 PM
End: 8 Mar 2024, 7:00 PM
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Failed email delivery for Learn.uq.edu.au users

Resolved
A current issue is impacting both staff and students ability to send email from within Learn.uq.edu.au.

The root cause appears to be related to an expired SSL/TLS certificate on smtp.uq.edu.au.

ITS apologises for any inconveniences.
Update: 7 Mar 2024, 7:27 PM
The expired SSL/TLS certificate for smtp.uq.edu.au has now been updated. Learn.uq.edu.au users are now able to send email successfully.
Service affected: Blackboard Learn

Start: 7 Mar 2024, 3:00 PM
End: 7 Mar 2024, 7:27 PM
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Upgrade NGDC server farm firewalls at PRN

Resolved
Upgrade NGDC server farm firewalls at PRN
Resolution: 7 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 6 Mar 2024, 9:00 PM
End: 7 Mar 2024, 1:00 AM
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Upgrade NGDC server farm firewalls at CCR

Resolved
Upgrade NGDC server farm firewalls at CCR
Resolution: 6 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 5 Mar 2024, 9:00 PM
End: 6 Mar 2024, 1:00 AM
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