Aurion unavailable due to maintenance

Service NOT available during period
Aurion and will be unavailable from 9:00 PMon Friday 8th July to 3 PM on Sunday 10th July during the migration to Oracle 19c
Service affected: Aurion

Start: 8 Jul 2022, 9:00 PM
End: 10 Jul 2022, 3:00 PM
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MyAurion unavailable due to maintenance

Service NOT available during period
MyAurion and will be unavailable from 12 PM on Friday 8th July to 3 PM on Sunday 10th July during the migration to Oracle 19c
Service affected: MyAurion

Start: 8 Jul 2022, 12:00 PM
End: 10 Jul 2022, 3:00 PM
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Restrict Confluence access to only UQ Network (including VPN)

Reduced service delivery during period
Access to Confluence will be restricted to UQ IP addresses (including VPN) for the moment until the Atlassian issues a fix for a current issue with confluence.
Service affected: ITS Confluence

Start: 3 Jun 2022, 2:45 PM
End: Unknown
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Room booking panels showing UQ logo only

Reduced service delivery during period
A recent update to certain models of room booking panels have de-registered the devices from the Appspace digital signage management system.

We are working with the vendor to fix the broken software update. Once resolved, the room booking panels will be reconfigured to show room calendars.
Service affected: Digital Signage

Start: 18 May 2022, 2:00 AM
End: Unknown
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Turnitin not syncing with Learn.UQ (Blackboard) Grade Centre

Reduced service delivery during period
There is currently a Turnitin issue where grades for some students are not transferred to the Grade Centre correctly. All Turnitin grades must now be manually bulk transferred according to the Turnitin Sync Issue guide, which can be found at: https://elearning.uq.edu.au/guides/turnitin/turnitin-sync-issue
Service affected: Turnitin

Start: 16 May 2022, 12:00 PM
End: Unknown
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Firewall Hardware failure - Reduced redundancy

Reduced service delivery during period
A complete hardware failure of one of the firewall appliances services has occurred.

There is no impact to IT services and all traffic is flowing via the secondary firewall.
Update: 29 Mar 2022, 8:24 AM
Issue with Auth to certain services has been reported. this appears to have been related to IMS on the B path. A bypass has been put in for the server farm for this. Confirming service status across affected services.
Update: 29 Mar 2022, 3:31 AM
Support call with Vendor occurred and tried to recover device. No luck. RMA process has been initiated for the replacement of the device.
Service affected: Border/Intranet Firewall

Start: 29 Mar 2022, 12:30 AM
End: Unknown
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Users may receive error message in the Exchange Admin Portal (ECP)

No impact on service during period
A security patch was applied to the Exchange on premise environment tonight (10/3/22). However, in post testing, we have discovered the Exchange Admin Portal (ECP) displays an error message Your request couldnt be completed. Please try again in a few minutes when creating/updating/deleting groups and contacts. However, these operation appear to complete successfully with the error message. We have raised a ticket with Microsoft.

If you are an exchange delegate (e.g. Service Desk) you can preform these operation via Powershell and will not receive the error message.

If you are experience issues with performing these operations using the ECP please log a support t...icket with the ITS service desk.

Read more
Service affected: Exchange Mail and Calendaring

Start: 10 Mar 2022, 8:08 PM
End: Unknown
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Building 58b - No network services - No Power

Service NOT available during period
Due to flooding network services are currently not available
Service affected: Building Networks

Start: 1 Mar 2022, 11:34 AM
End: Unknown
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Building 89f Boat Shed - No network services - No Power

Service NOT available during period
Due to flooding network services are currently not available
Service affected: Building Networks

Start: 1 Mar 2022, 11:34 AM
End: Unknown
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Building 89e Glasshouse - No network services - No Power

Service NOT available during period
Service affected: Building Networks

Start: 1 Mar 2022, 9:09 AM
End: Unknown
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Building 03a Steele Hut - No network services - No Power

Service NOT available during period
Due to flooding network services are currently not available
Service affected: Building Networks

Start: 1 Mar 2022, 9:09 AM
End: Unknown
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Buildings 98d - No network services - No Power

Reduced service delivery during period
Due to flooding network services are currently not available
Cabinet DB58E Bus Toilet still affected
Update: 10 Mar 2022, 12:23 PM
Restored - Buildings 98a, 98b, 98c, 98e
Update: 10 Mar 2022, 12:22 PM
Some services restored
Update: 1 Mar 2022, 4:39 PM
98c recovered
Service affected: Building Networks

Start: 1 Mar 2022, 9:09 AM
End: Unknown
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Storage name resolution issue - Intermittent impact

Reduced service delivery during period
An issue is impacting DNS name resolution to storage devices for 30 minutes at a time. The frequency of impact is undetermined.

There has been no impact to existing connections during the occurrences, although new connections to storage shares ( both SMB and NFS) would fail.

Root cause investigation is underway with Vendor.
Service affected: nas02 Group & Home File Shares

Start: 7 Dec 2021, 12:00 PM
End: Unknown
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Storage name resolution issue - Intermittent impact

Reduced service delivery during period
An issue is impacting DNS name resolution to storage devices for 30 minutes at a time. The frequency of impact is undetermined.

There has been no impact to existing connections reported during the occurrences, although new connections to storage shares ( both SMB and NFS) would fail during this 30minute window.

Root cause investigation is underway with Vendor.
Service affected: nas01 NFS File Storage

Start: 7 Dec 2021, 12:00 PM
End: Unknown
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Adobe Acrobat & Creative Cloud sign-in issues

Reduced service delivery during period
Some users may be experiencing issues with their Adobe Acrobat or creative cloud login, where it is either asking them to sign in again or advising the login has expired or reverted to a trial mode.

ITS has escalated this to Adobe for resolution.

Users of Adobe Acrobat or the creative cloud application suite should be able to sign out of the creative cloud application itself (ie not acrobat), on your computer, and try signing back in with your UQ username followed by @uq.edu.au, like so username@uq.edu.au in the username field and then your UQ password in the password field.

This should redirect you to complete the UQ auth prompt and sign you back in...to the service. Please note you may need to close or restart any open adobe applications whilst you perform this process, for the sign-in to work effectively.

Further Adobe related instructions can be found in our support guides online by searching for UQ Adobe

If any issues are still persisting after attempting to sign back in, please submit a support request online: staff.uq.edu.au/it-help

Read more
Update: 22 Oct 2021, 11:36 AM
Adobe support services have confirmed a back-end outage occurred a few days ago with a patch to their network connectivity. This has caused disruption with activation of adobe apps worldwide. In this time UQ computers have also slowly been detecting the change and are now presenting the issue. For now, please ensure you have attempted to sign out and back into the Creative Cloud application on your computer per the instructions above.
Service affected: Adobe Creative Cloud

Start: 21 Oct 2021, 10:03 AM
End: Unknown
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Known Issue - Blackboard Course Reports

Reduced service delivery during period
The Learn.UQ (Blackboard) Course Reports are not currently working as expected and show no data for:
- All User Activity inside Content Areas
- Overall Summary of User Activity

ITS has raised this issue with the vendor (Blackboard) and it is under investigation. There is no ETA for resolution.

Course Coordinators can request a manually run report. For more details email staff eLearning Support help@elearning.uq.edu.au
Service affected: Blackboard Learn

Start: 21 Sep 2021, 3:27 PM
End: Unknown
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SharePoint on-prem websites currently unavailable

Resolved
All SharePoint on-premise sites are currently unavailable. ITS staff are currently investigating.
Resolution: 27 Jun 2022, 10:10 AM
SQL databases are now accessible. SharePoint sites are online. ITS staff are still investigating the cause.
Service affected: SharePoint

Start: 27 Jun 2022, 9:00 AM
End: 27 Jun 2022, 10:10 AM
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Memory failure on ESXi host

Resolved
Memory failure on host has caused a host crash. All virtual machines residing on this host have been restarted automatically and are online.

Virtual machines that were impacted and restarted are:
uq-iis-test1
cwaidev4
getafix
ca-beijing-test
pf-eventpro21
obelix
ca-careerhubdev
pf-dv15-dev
pf-integriti
cacofonix
uq-xa-depttest2
UQP-WebDev
ldap-dev-a01
redbelly
berlix
knuckles
o365-mbx1
its-ds-sqldev01
cmsd7-uat-01
ldap4-stage-a02
ca-advreappdev
uq-hrsa-dev
pepper
ldap4-stage-a01
its-ds-sql12dev
botan...ix

Read more
Resolution: 26 Jun 2022, 11:27 AM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 26 Jun 2022, 11:22 AM
End: 26 Jun 2022, 11:27 AM
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Duhig Tower Library network upgrade levels 3 and 6

Resolved
Network services will be unavailable on levels 3 and 6 of the Duhig Tower library between 9am and 5pm. Please use the Central Library during this time. Any issues please contact the Project Manager, Keryn Masters, 0458 585 405.
Resolution: 26 Jun 2022, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 Jun 2022, 9:00 AM
End: 26 Jun 2022, 5:00 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

The following non-production databases will be unavailable for the duration of the outage - there will also be no refreshes of PSUP/Enquiry databases:

Archibus Development
===============
PFABPSUP
PFABLRN0
PFABPREP

ADS Development
============
SSOLADV
ECPSHCM

Aurion Development
=============
AURACPT
AURENQ
AURPREP
AURSTAT

EntSS Development
=============
FS92PROJ
FS92PSUP
FS92REPT
FS92SBOX
FS92TRNW
FS92TSTA
SA92D...EST
SA92PREP
SA92PRJA
SA92PRJB
SA92PRJC
SA92PRJD
SA92PRJE
SA92PRJG
SA92PSUP
SA92SRCE
SA92TECT
SA92TRNW

Data Hub Development
===============
HUBT
SYNCT
SPOKET


Read more
Resolution: 25 Jun 2022, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 25 Jun 2022, 8:00 AM
End: 25 Jun 2022, 8:00 PM
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STAGE TRIM - I/O Performance testing when migrating documents from softnas01 to S3

Resolved
Testing I/O performance of softnas01 on Friday 24/06/2022 from 6:00pm to 6:30pm.

Impact may be slightly degregraded the performance of TRIM services.
Resolution: 24 Jun 2022, 6:30 PM
Automatic resolution.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 24 Jun 2022, 6:00 PM
End: 24 Jun 2022, 6:30 PM
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RDM HPC enabled collections limited access

Resolved
HPC enabled RDM collections (QXXXX) is unavailable on the HPC clusters. Older, less frequently accessed files may be unavailable from R drive.
Resolution: 24 Jun 2022, 5:29 PM
Issue due to a code limitation. IBM-recommended workaround now in place pending long-term solution to be provided in a future patch. All services at Polaris now recovered.
Resolution: 24 Jun 2022, 5:29 PM
Issue was caused by a hard-coded assert in the system. Assert temporarily disabled as per instructions from IBM, all services restarted and brought back up as per usual process.
Update: 24 Jun 2022, 2:01 PM
This is impacting cloud.rdm.uq.edu.au. Steps are being taking to stabilise this service
Resolution: 24 Jun 2022, 2:02 PM
Automatic resolution.
Service affected: Giovanni SpectrumScale Cluster

Start: 24 Jun 2022, 1:02 PM
End: 24 Jun 2022, 5:29 PM
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RDM HPC enabled collections limited access

Resolved
RDM HPC enabled (QXXXX) collection data is currently unavailable from UQ RCC HPC machines and older, less frequently accessed data in these collections is unavailable from R drive.
Resolution: 24 Jun 2022, 9:00 AM
Q collection access has been restored.
Service affected: Giovanni SpectrumScale Cluster

Start: 23 Jun 2022, 10:00 PM
End: 24 Jun 2022, 9:00 AM
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StudentHub (CareerHub) upgrade from Version 5.4 to 5.6 on 23 June

Resolved
Symplicity (vendor) will be upgrading the CareerHub Production application from version 5.4 to 5.6 on Thursday 23rd June @ 8:00pm. They anticipate that the application will be unavailable for approximately 10 minutes during this time. The Student Affairs team has been working with the vendor on the change.
Resolution: 23 Jun 2022, 10:00 PM
Automatic resolution.
Service affected: CareerHub

Start: 23 Jun 2022, 8:00 PM
End: 23 Jun 2022, 10:00 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-06-21+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 23 Jun 2022, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 23 Jun 2022, 7:00 AM
End: 23 Jun 2022, 7:30 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-06-21+Weekly+Production+Changes
https://confluence.its.uq.edu.au/confluence/display/ESS/Ad-hoc+Migration+Meeting+-+Academic+Standing+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before ...making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 23 Jun 2022, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 23 Jun 2022, 7:00 AM
End: 23 Jun 2022, 7:30 AM
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HPC Tinaroo auth failure - no login currently available

Resolved
UQ RCC staff have identified a login/auth failure event on HPC Tinaroo preventing all user access. RCC staff are currently assessing the running state of the supercomputer for jobs/submissions/currently running tasks. It is unknown at this stage if PBS will retain its currently in-flight job state.

RCC staff are working to resolve this issue as soon as possible.
Resolution: 22 Jun 2022, 12:49 PM
Authentication restored.
Service affected: Tinaroo HPC

Start: 22 Jun 2022, 11:14 AM
End: 22 Jun 2022, 12:49 PM
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UQ Digital Workspace Scheduled Maintenance

Resolved
Backend infrastructure will be migrating to new resources.

Maintenance will be occurring from 22/06/2022 from 6:00 AM to 7:00 AM AEST. Please save any work prior to the maintenance window. New and existing connections may be interrupted. If the connection is lost please try reconnecting in 10 minutes from loss of connection or after the maintenance window. Services should be fully restored by 22/06/2022 7:00 AM AEST.
Resolution: 22 Jun 2022, 7:00 AM
Automatic resolution.
Service affected: UQ Digital Workspace

Start: 22 Jun 2022, 6:00 AM
End: 22 Jun 2022, 7:00 AM
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Herston Block 6 Network Outage

Resolved
Building Agg Switch failed after Qld Health power testing. A replacement is being configured for installation later this morning.
Resolution: 21 Jun 2022, 3:00 PM
Replacement switches installed
Service affected: Networks

Start: 21 Jun 2022, 7:00 AM
End: 21 Jun 2022, 3:00 PM
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Renew certficate for exchange.uq.edu.au

Resolved
Renew certificate for exchange.uq.edu.au mail service.
Resolution: 20 Jun 2022, 10:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 20 Jun 2022, 9:00 PM
End: 20 Jun 2022, 10:00 PM
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Electronic Course Profile Admin site is currently experiencing slowness and timeouts

Resolved
The Electronic Course Profile Admin site is currently experiencing slowness and timeouts.

ITS staff are investigating.
Resolution: 21 Jun 2022, 9:48 AM
Service affected: Electronic Course Profile System

Start: 20 Jun 2022, 11:35 AM
End: 21 Jun 2022, 9:48 AM
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QEII Hospital - UQ Network Services unavailable

Resolved
UQ Network Services at QEII Hospital are currently offline.

ITS Are investigating a possible fibre fault as the cause.
Resolution: 20 Jun 2022, 11:21 AM
Fibre issue between TRI and PAH
Service affected: Networks

Start: 14 Jun 2022, 3:00 PM
End: 20 Jun 2022, 11:21 AM
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MAN10 router offline

Resolved
the router servicing our managed are network is curently offline.

This is affecting AWS direct connects, SchoolsNet and some remote sites.
Resolution: 14 Jun 2022, 3:20 PM
Service has been restored.
Service affected: Core Network

Start: 14 Jun 2022, 2:32 PM
End: 14 Jun 2022, 3:20 PM
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MBRS Dunwich site loss of power

Resolved
The UQ Moreton Bay Research Station has lost power due to failure of the supply transformer in the suburb of Dunwich. The entire suburb is impacted by this outage. Energex are work on restoration of supply ASAP.
Resolution: 10 Jun 2022, 2:49 PM
Energex power restored to site.
Service affected: Building Networks

Start: 10 Jun 2022, 1:37 PM
End: 10 Jun 2022, 2:49 PM
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Replace 48 Volt power supply (Pinjarra Hills)

Resolved
Replace the telephone power supply at Pinjarra Hills
Resolution: 4 Jun 2022, 1:00 PM
Automatic resolution.
Service affected: Voice Networks

Start: 4 Jun 2022, 6:30 AM
End: 4 Jun 2022, 1:00 PM
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Aurion Enquiry Database down

Resolved
The Aurion Enquiry database was refreshed this morning however remained shut down.
Root cause analysis is underway.
Resolution: 3 Jun 2022, 9:00 AM
The Aurion Enquiry database has been opened manually by the DBA team and post refresh scripts have also been run.
Resolution: 3 Jun 2022, 9:00 AM
Automatic resolution.
Update: 3 Jun 2022, 8:57 AM
The Aurion Enquiry database has been opened manually by the DBA team and post refresh scripts have also been run.
Service affected: Aurion

Start: 3 Jun 2022, 5:25 AM
End: 3 Jun 2022, 9:00 AM
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Reduced availability

Resolved
The application instances are running out of memory. ITS will be monitoring the situation and restarting the instances as required to minimise disruptions.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 2 Jun 2022, 11:40 AM
Service affected: Unitask

Start: 2 Jun 2022, 10:40 AM
End: 2 Jun 2022, 11:40 AM
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SCCM 2203 Upgrade

Resolved
Scheduled SCCM upgrade from version 2111 to 2203.
Resolution: 1 Jun 2022, 10:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 1 Jun 2022, 6:00 PM
End: 1 Jun 2022, 10:30 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-10+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 1 Jun 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 1 Jun 2022, 5:00 PM
End: 1 Jun 2022, 5:30 PM
Login to request notification

Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-31+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 1 Jun 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 1 Jun 2022, 5:00 PM
End: 1 Jun 2022, 5:30 PM
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AOS 5.20.4 LTS upgrade to GPnorth Nutanix cluster

Resolved
AOS (Acropolis) 5.20.4 LTS upgrade to GPnorth Nutanix cluster.
Resolution: 31 May 2022, 2:30 PM
Automatic resolution.
Service affected: VMware GPN & OSF

Start: 31 May 2022, 10:30 AM
End: 31 May 2022, 2:30 PM
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Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.00600

Resolved
Apply vCenter Server Appliance 7.0 Update 3 v7.0.3.00600 update to the vCenter server (With embedded PSC) for the following sites:

VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)
VMware GPN DC (Infrastructure)
itsosfpvc.inf.dc.uq.edu.au (Infrastructure)
hirs-vc01.hirs.science.uq.edu.au - only going to 6.7.0.52000
itsresvc.research.dc.uq.edu.au


Resolution: 31 May 2022, 9:00 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 31 May 2022, 7:00 AM
End: 31 May 2022, 9:00 AM
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its-isilon01 (nas01) - 9.2.1.11 Roll up patches

Resolved
Install 9.2.1.11 Roll up patches
Resolution: 29 May 2022, 5:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 29 May 2022, 7:00 AM
End: 29 May 2022, 5:00 PM
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Upgrade Library SQL cluster to SQL Server 2019

Resolved
The Library SQL cluster will be upgraded to SQL Server 2019.
There will be a slight outage to the listed services of about 30-60 seconds while the service is failed over between nodes but there should be no other impact.
Resolution: 28 May 2022, 9:00 PM
Automatic resolution.
Service affected: Library Microsoft SQL Cluster

Start: 28 May 2022, 8:00 PM
End: 28 May 2022, 9:00 PM
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its-isilon02 (nas02) - 9.2.1.11 Roll up patches

Resolved
Install 9.2.1.11 Roll up patches
Resolution: 28 May 2022, 5:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 28 May 2022, 7:00 AM
End: 28 May 2022, 5:00 PM
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Reassignment of M365 Licenses in the Staff m365 Tenant

Resolved
Our Microsoft License Agreement was renewed on the 1 March 2022, the new m365 licenses are to be assigned to the 36,000 uq accounts (staff, staff associate, shared mailboxes). The licenses to be assigned are split between A3-EQU (staff with paid leave) and A3 Casual (Casual paid staff), A1 (all other accounts).
Resolution: 27 May 2022, 12:15 AM
License reassignment has now been completed.
Update: 26 May 2022, 11:32 PM
reprocessing of licenses is taking time and longer than expect. No impact is expected on user accounts.
Service affected: Office 365 - Tenant Administration

Start: 26 May 2022, 6:00 PM
End: 27 May 2022, 12:15 AM
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RDM HPC enabled collection maintenance

Resolved

Maintenance is scheduled for HPC enabled UQRDM collections. Older, less frequently accessed files may be inaccessible for the duration of this maintenance. HPC users will not have access to UQRDM collection mounts during this maintenance.
Resolution: 26 May 2022, 9:50 PM
Maintenance has been completed successfully. HPC enabled RDM collections are available again.
Service affected: Giovanni SpectrumScale Cluster

Start: 26 May 2022, 6:00 PM
End: 26 May 2022, 9:50 PM
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Reassignment of M365 Licenses in the Staff m365 Tenant

Resolved
Our Microsoft License Agreement was renewed on the 1 March 2022, the new m365 licenses are to be assigned to the 36,000 uq accounts (staff, staff associate, shared mailboxes). The licenses to be assigned are split between A3-EQU (staff with paid leave) and A3 Casual (Casual paid staff), A1 (all other accounts).
Resolution: 24 May 2022, 9:00 PM
Will be postponing to another night this week TBC.
Resolution: 24 May 2022, 9:00 PM
Postponing to another night this week.
Service affected: Office 365 - Tenant Administration

Start: 24 May 2022, 6:00 PM
End: 24 May 2022, 9:00 PM
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UQ Engage - Release 2 Data Migration

Resolved
Data Migration for the UQ Engage Project - Release 2.
Data will be migrated into the existing production environment in preparation for the second release.
Resolution: 30 May 2022, 5:00 PM
Automatic resolution.
Service affected: UQ Engage

Start: 24 May 2022, 9:00 AM
End: 30 May 2022, 5:00 PM
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Adhoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would... have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 20 May 2022, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 20 May 2022, 7:00 AM
End: 20 May 2022, 7:30 AM
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UQ Engage - Release 2 Marketing Cloud

Resolved
Deployment of additional Marketing Cloud functionality as part of the second release, within the Phase 1 UQ Engage program of work.
Resolution: 25 May 2022, 5:00 PM
Automatic resolution.
Service affected: UQ Engage

Start: 19 May 2022, 9:00 AM
End: 25 May 2022, 5:00 PM
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Reduced availability

Resolved
The application instances are running out of memory. ITS will be monitoring the situation and restarting the instances as required to minimise disruptions.

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 16 May 2022, 12:01 PM
Automatic resolution.
Service affected: Unitask

Start: 16 May 2022, 11:01 AM
End: 16 May 2022, 12:01 PM
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Adhoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would... have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 16 May 2022, 9:30 AM
Automatic resolution.
Service affected: SI-net

Start: 16 May 2022, 9:00 AM
End: 16 May 2022, 9:30 AM
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UQ Engage - Release 2 Salesforce Deployment

Resolved
Deployment of additional Salesforce functionality as part of the second release, within the Phase 1 UQ Engage program of work.

Resolution: 17 May 2022, 5:00 PM
Automatic resolution.
Service affected: UQ Engage

Start: 13 May 2022, 9:00 AM
End: 17 May 2022, 5:00 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-10+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 11 May 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 11 May 2022, 5:00 PM
End: 11 May 2022, 5:30 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-10+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 11 May 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 11 May 2022, 5:00 PM
End: 11 May 2022, 5:30 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 11 May 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 11 May 2022, 4:00 PM
End: 11 May 2022, 5:00 PM
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UQ Book It restore data connection with S+

Resolved
UQ Book It will be unavailable over the weekend from Friday evening 6pm 06/05/22 until 7am 09/05/22 while the product vendor restores the data integration between Book It and the timetabling system.
Resolution: 9 May 2022, 7:00 AM
Automatic resolution.
Service affected: UQ Bookit

Start: 6 May 2022, 6:00 PM
End: 9 May 2022, 7:00 AM
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Adhoc Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would... have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 6 May 2022, 5:00 PM
Automatic resolution.
Service affected: SI-net

Start: 6 May 2022, 4:30 PM
End: 6 May 2022, 5:00 PM
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Modify and set gflag settings on both clusters

Resolved
Cohesity support has provided a set of gflag configurations for our Cohesity clusters for optimal performance. These glfags will be applied to both clusters so they are identical in settings.
Resolution: 6 May 2022, 5:00 PM
Automatic resolution.
Service affected: Backup

Start: 6 May 2022, 3:00 PM
End: 6 May 2022, 5:00 PM
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Scheduled patching of gateway service: some offline file recall will fail

Resolved
RCC under the instruction of the backline supporting vendor has been advised to patch the gateway components of the home Spectrum Scale cluster to avoid a recently cluster-wide deadlock behaviour.

For clients and customers of Q collections: this means that if data is offline at the caches back at the UQ campus, these recalls of offline files will be delayed until the patching is complete - at which point, normal service will return. If your data is already online and resident in the cache - there will be no impact.
Resolution: 4 May 2022, 11:00 PM
Automatic resolution.
Service affected: RCC/QCIF GPFS Storage

Start: 4 May 2022, 6:00 PM
End: 4 May 2022, 11:00 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-03+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 4 May 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 4 May 2022, 5:00 PM
End: 4 May 2022, 5:30 PM
Login to request notification

Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-05-03+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 4 May 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 4 May 2022, 5:00 PM
End: 4 May 2022, 5:30 PM
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Jira - reduced performance

Resolved
Due to an unexpected issue related to some recent vulnerability management, the ITS Jira service is currently running in a degraded state.

Users may experience sluggish performance until the issue has been rectified.
Resolution: 29 Apr 2022, 5:55 PM
All ITS Jira services have now returned to normal. Database re-indexing has been successfully completed.
Update: 29 Apr 2022, 4:53 PM
Due to re-indexing that is currently taking place, some projects may not be able to access their current issues. This should be fully resolved in the next 30-40 minutes.
Service affected: ITS Jira

Start: 29 Apr 2022, 3:45 PM
End: 29 Apr 2022, 5:55 PM
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Update a Plugin in Jira (CVE-2022-0540)

Resolved
One of our Plugins needs to be updated in our Environment - Jira Security Advisory 2022-04-20

Atlassian Security Advisory:
https://confluence.atlassian.com/jira/jira-security-advisory-2022-04-20-1115127899.html
Resolution: 29 Apr 2022, 3:10 PM
Automatic resolution.
Service affected: ITS Jira

Start: 29 Apr 2022, 3:00 PM
End: 29 Apr 2022, 3:10 PM
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Cluster export services to Nectar and HPC tinaroo/flashlite intermittently failing

Resolved
An intermittent fault that asserts cluster export services and thus data flow over NFS to Nectar and HPC Tinaroo/Flashlite is occurring regularly. This prevents data access to UQ RDM collections from UQ HPCs and non-UQ RDM collections from Nectar. This has been escalated to the vendor with high priority and a patch will be delivered shortly. This issue does not impact general Q collection or RDM access from the caches for normal RDM consumption on campus.
Resolution: 28 Apr 2022, 4:15 PM
CES services were repaired and put back online.
Update: 27 Apr 2022, 12:23 PM
After recommendations from the vendor RCC staff have modified the running configuration of the CES/cluster export services. For users: this means that access to data (collections) on HPC Tinaroo, FlashLite, and services such as Globus will have returned. Note that there may be some issues with offline file recall which will be addressed throughout the day. A further update will be provided once the vendor has delivered a more comprehensive fix to the issue that has caused this outage, expected by COB today.
Service affected: UQ RCC Cluster Export Services CES GPFS

Start: 27 Apr 2022, 12:13 AM
End: 28 Apr 2022, 4:15 PM
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MyAurion unavailable due to maintenance

Resolved
MyAurion will be unavailable due to change in configuration of Tomcat
Resolution: 26 Apr 2022, 6:00 PM
MyAurion changes completed.
Service affected: MyAurion

Start: 26 Apr 2022, 5:30 PM
End: 26 Apr 2022, 6:00 PM
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Offline file recall issues from caches

Resolved
RCC administration staff have identified an issue with offline file recall via the AFM platform. For users, this means that if files are not in cache on older legacy Q collections, the file recall may stall. RCC staff are working to resolve this issue with the vendor as soon as possible.
Resolution: 26 Apr 2022, 10:19 PM
The issues with the gateway nodes have been resolved. User access to offline data that was not in caches should now be restored. The vendor has been tasked with a more comprehensive patch to address a further underlying issue that is causing gateway asserts.
Service affected: RCC/QCIF GPFS Storage

Start: 26 Apr 2022, 9:58 AM
End: 26 Apr 2022, 10:19 PM
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Unitask maintenance

Resolved
Unitask will be undergoing maintenance from 8:00pm to 8:30pm. All Unitask services will be unavailable during that time.
Resolution: 21 Apr 2022, 8:30 PM
Automatic resolution.
Service affected: Unitask

Start: 21 Apr 2022, 8:00 PM
End: 21 Apr 2022, 8:30 PM
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JD Story - Level 6 Partial network outage, loss of power

Resolved
There is a loss of network services for some staff on Level 6.

Several network switches are offline due to a faulty power circuit.

P&F have engaged Electricians to investigate/repair.
Resolution: 21 Apr 2022, 3:40 PM
P&F fixed power circuit. DB6B CB13 kept tripping and devices had to be added back on one at a time.
Service affected: Networks

Start: 21 Apr 2022, 9:30 AM
End: 21 Apr 2022, 3:40 PM
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Unitask unavailable

Resolved
Unitask is down. The traffic is not being redirected to Unitask.

Neither staff nor students will be able to access the Unitask.

We will update once Unitask is up
Update: 21 Apr 2022, 10:34 AM
Unitask is stable since 8:00AM today
Resolution: 21 Apr 2022, 8:30 AM
Automatic resolution.
Service affected: Unitask

Start: 21 Apr 2022, 6:19 AM
End: 21 Apr 2022, 8:30 AM
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Travel affected VPN preventive maintenance

Resolved
The Travel affected VPN will undergo preventative maintenance between 7:00am to 7:30am AEST (5:00am to 5:30am CST).

Within this change window, users of the Travel affected VPN can expect an interruption of up to 10 min.
Resolution: 20 Apr 2022, 7:30 AM
Automatic resolution.
Service affected: VPN - Travel affected

Start: 20 Apr 2022, 7:00 AM
End: 20 Apr 2022, 7:30 AM
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AAF Discovery Service does not list UQs Identity Provider

Resolved
The Australian Access Federations Discovery Service (ds.aaf.edu.au) did not list The University of Queensland as an available Identity Provider option.

This would have made it difficult for UQ staff and students to authenticate to Federation services that made use of the AAF Discovery Service.

This problem was corrected by AAF staff at approximately 12:50 PM.

ITS staff are continuing to monitor.
Resolution: 19 Apr 2022, 12:50 PM
Automatic resolution.
Service affected: Australian Access Federation Identity Providers

Start: 19 Apr 2022, 12:20 PM
End: 19 Apr 2022, 12:50 PM
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Q collections/GPFS access issues

Resolved
RCC administration team has identified a fault that has degraded the service of the GPFS home cluster this evening, preventing access to Q collections. This will mean that recalls from caches will time out and not resolve until the fault is corrected. RCC admin team has engaged the vendor and will resolve the data flow issue as soon as possible.
Resolution: 15 Apr 2022, 9:47 PM
Services have been restored and data is flowing correctly to on-campus caches again.
Service affected: RCC/QCIF GPFS Storage

Start: 15 Apr 2022, 7:20 PM
End: 15 Apr 2022, 9:47 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-04-12+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 13 Apr 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 13 Apr 2022, 5:00 PM
End: 13 Apr 2022, 5:30 PM
Login to request notification

Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-04-12+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 13 Apr 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 13 Apr 2022, 5:00 PM
End: 13 Apr 2022, 5:30 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 13 Apr 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 13 Apr 2022, 4:00 PM
End: 13 Apr 2022, 5:00 PM
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Unitask slow - Degraded service

Resolved
ITS is investigating. Unitask is crashing. We are looking into stabilising it.
Resolution: 12 Apr 2022, 10:00 PM
Automatic resolution.
Service affected: Unitask

Start: 12 Apr 2022, 12:31 PM
End: 12 Apr 2022, 10:00 PM
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Upgrade Palo NGDC firewalls 10.0.6 to 10.1.4-h4

Resolved
Upgrade Pan OS to palo recommended 10.1.4-h4
Resolution: 12 Apr 2022, 9:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 12 Apr 2022, 6:00 AM
End: 12 Apr 2022, 9:00 AM
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MyAurion unavailable due to maintenance

Resolved
MyAurion will be unavailable from 5.30 PM to 6.00 PM on Monday 11th April 2022 due to maintenance.
Resolution: 11 Apr 2022, 6:00 PM
Scheduled maintenance completed
Service affected: MyAurion

Start: 11 Apr 2022, 5:30 PM
End: 11 Apr 2022, 6:00 PM
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Customs House Network Outage

Resolved
Network devices have failed to recover after RCD testing. No network services available at site.
ITS are investigating.
Resolution: 8 Apr 2022, 2:30 PM
Faulty switch replaced.
Service affected: Networks

Start: 8 Apr 2022, 6:30 AM
End: 8 Apr 2022, 2:30 PM
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Checkbox Survey System Update

Resolved
The Checkbox survey system will be updated to the latest version - 7.58.1
Resolution: 7 Apr 2022, 7:00 PM
Automatic resolution.
Service affected: Checkbox

Start: 7 Apr 2022, 6:00 PM
End: 7 Apr 2022, 7:00 PM
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Network Outage - City Campus Building 500D

Resolved
Network services are offline for the CBD City Campus Building.

ITS is going to site to investigate and has logged a fault with the carrier.
Resolution: 7 Apr 2022, 11:00 AM
No Faults, P&F were doing power works in building
Service affected: Networks

Start: 7 Apr 2022, 10:00 AM
End: 7 Apr 2022, 11:00 AM
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Software licenses unavailable

Resolved
The website is unable to distribute new or existing licenses.

Resolution: 7 Apr 2022, 11:50 AM
SSO configuration updated.
Resolution: 7 Apr 2022, 11:50 AM
Automatic resolution.
Service affected: UQ Software Licensing

Start: 7 Apr 2022, 7:00 AM
End: 7 Apr 2022, 11:50 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-04-05+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 6 Apr 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 6 Apr 2022, 5:00 PM
End: 6 Apr 2022, 5:30 PM
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Aarnet Fibre Works - Hazardous Impact to Network services to Polaris/Ipswich/Gatton

Resolved
Aarnet have advised of fibre works they are doing which will impact a number of fibre services.

All service affected have active secondary paths so no outage to services are expected.

Service to these sites will be on a Hazard state during works -

Polaris (IP and Fibre Channel)
Gatton Campus
Ipswich USQ (UQ Health site)
Resolution: 5 Apr 2022, 6:00 AM
Automatic resolution.
Service affected: Networks

Start: 4 Apr 2022, 10:00 PM
End: 5 Apr 2022, 6:00 AM
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UQAuth SAML Certificate Rollover for Microsoft 365

Resolved
The SAML IDP certificate for auth.uq.edu.au is expiring on April 10, and per directions from Identity Management, the new process put in place is to use 1 IDP certificate per application.

This change is to set up the new SAML auth IDP certificate. This will involve changing the certificate used to authenticate users to the entire Microsoft Platform.
Resolution: 3 Apr 2022, 10:30 AM
Change completed successfully
Service affected: Microsoft Azure

Start: 3 Apr 2022, 10:00 AM
End: 3 Apr 2022, 10:30 AM
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Failback internet and intranet network traffic to Path A (Yondu)

Resolved
Move all network traffic for internet and Intranet VRFs back to the Path A infrastructure.
Resolution: 2 Apr 2022, 10:00 PM
Automatic resolution.
Service affected: Border/Intranet Firewall

Start: 2 Apr 2022, 9:00 PM
End: 2 Apr 2022, 10:00 PM
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Online payment system offline

Resolved
The cash receipting system (Xetta) is currently unavailable due to a vendor outage.
Online payments and register payments are unavailable. The vendor has indicated that they are working on resolving the issue.

The following services are operational:

BPAY
FlyWire
Resolution: 31 Mar 2022, 3:49 PM
The Vendor has bought their service back online. All integrations are now working as expected.
Service affected: Xetta

Start: 31 Mar 2022, 7:35 AM
End: 31 Mar 2022, 3:49 PM
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ITS Confluence - Update UQ Auth Metadata

Resolved
The SAML IDP certificate for auth.uq.edu.au is expiring, and needs to be updating in the Confluence SSO Plugin.

This change is to setup the final metadata method update of the SAML auth IDP certificate for ITS Confluence by replacing the existing IDP certificate with its new IDP certificate one.
Resolution: 30 Mar 2022, 6:15 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 30 Mar 2022, 6:00 PM
End: 30 Mar 2022, 6:15 PM
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ITS Jira - Update UQ Auth Metadata

Resolved
The SAML IDP certificate for auth.uq.edu.au is expiring, and needs to be updating in the Jira SSO Plugin.

This change is to setup the final metadata method update of the SAML auth IDP certificate for ITS Jira by replacing the existing IDP certificate with its new IDP certificate one.
Resolution: 30 Mar 2022, 6:15 PM
Automatic resolution.
Service affected: ITS Jira

Start: 30 Mar 2022, 6:00 PM
End: 30 Mar 2022, 6:15 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-03-29+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 30 Mar 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 30 Mar 2022, 5:00 PM
End: 30 Mar 2022, 5:30 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-03-29+Weekly+Production+Changes

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyp...erlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 30 Mar 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi

Start: 30 Mar 2022, 5:00 PM
End: 30 Mar 2022, 5:30 PM
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UQ Auth intermittently unavailable

Resolved
UQ Authentication is intermittently unavailable for users on the UQ network on campus or VPN. Mitigations are in place however reports of intermittent issues are being investigated.
Resolution: 29 Mar 2022, 9:45 AM
Service restored.
Service affected: UQ Authenticate

Start: 29 Mar 2022, 7:00 AM
End: 29 Mar 2022, 9:45 AM
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Upgrade Border and Inter VRF firewalls

Resolved
Upgrade Border and Inter VRF firewalls
Resolution: 29 Mar 2022, 1:00 AM
Automatic resolution.
Service affected: Firewalls

Start: 28 Mar 2022, 9:00 PM
End: 29 Mar 2022, 1:00 AM
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its-isilon01 (nas01) - Node firmware 11.2

Resolved
Upgrade of cluster Node firmware to 11.2
Resolution: 27 Mar 2022, 5:00 PM
Upgrade completed successfully
Resolution: 27 Mar 2022, 5:00 PM
Upgrade completed successfully
Service affected: nas01 NFS File Storage

Start: 27 Mar 2022, 7:00 AM
End: 27 Mar 2022, 5:00 PM
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its-isilon01 (nas01) - OS Upgrade + Patches + drive firmware

Resolved
Upgrade of cluster OS (OneFS) from 8.2.2 to 9.2.1.9 (latest Roll up patch)
Resolution: 26 Mar 2022, 5:00 PM
Upgrade completed successfully
Resolution: 26 Mar 2022, 5:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 26 Mar 2022, 7:00 AM
End: 26 Mar 2022, 5:00 PM
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SchoolsNet Resolving DNS Service Offline

Resolved
SchoolsNet resolving DNS service offline due to Linux patching of the resolvers servers.
Team is looking into the issue, and will provide update later.
Resolution: 25 Mar 2022, 7:56 AM
Service restored by itself, team is looking into the cause.
Resolution: 25 Mar 2022, 7:56 AM
Automatic resolution.
Service affected: UQSchoolsNet resolving DNS

Start: 24 Mar 2022, 8:30 PM
End: 25 Mar 2022, 7:56 AM
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Reboot of Jira Hosts to Apply Latest OS Patches

Resolved
A reboot of the Jira Servers is required to install some outstanding OS patches.
Resolution: 24 Mar 2022, 8:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 24 Mar 2022, 7:00 PM
End: 24 Mar 2022, 8:30 PM
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Reboot of Confluence Hosts to Apply Latest OS Patches

Resolved
A reboot of the Confluence Servers is required to install some outstanding OS patches.
Resolution: 24 Mar 2022, 7:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 24 Mar 2022, 6:00 PM
End: 24 Mar 2022, 7:30 PM
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Jira currently unavailable from UQ Networks

Resolved
There appears to be an DNS issue on UQ Network for this system.

Site is accessible from other Networks e.g. Telstra 4G.
Resolution: 24 Mar 2022, 2:58 PM
DNS issue was resolved by Infrastructure.
Service affected: ITS Jira

Start: 24 Mar 2022, 2:32 PM
End: 24 Mar 2022, 2:58 PM
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Confluence currently unavailable from UQ Networks

Resolved
There appears to be an DNS issue on UQ Network for this system.

Site is accessible from other Networks e.g. Telstra 4G.
Resolution: 24 Mar 2022, 2:58 PM
DNS issue was resolved by Infrastructure.
Service affected: ITS Confluence

Start: 24 Mar 2022, 2:28 PM
End: 24 Mar 2022, 2:58 PM
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Weekly System maintenance

Resolved
Weekly System Maintenance
Resolution: 23 Mar 2022, 5:45 PM
Automatic resolution.
Service affected: SI-net

Start: 23 Mar 2022, 5:30 PM
End: 23 Mar 2022, 5:45 PM
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Weekly System maintenance

Resolved
Weekly System Maintenance
Resolution: 23 Mar 2022, 5:45 PM
Automatic resolution.
Service affected: UniFi

Start: 23 Mar 2022, 5:30 PM
End: 23 Mar 2022, 5:45 PM
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OS Patching on oms1 and oms2

Resolved
Routine OS Patching of Oracle Enterprise Manager

No impact to service is anticipated.

oms1.compute.dc.uq.edu.au - patch and reboot on 23/3 9.00am

oms2.compute.dc.uq.edu.au - patch and reboot on 24/3 9.00am
Resolution: 24 Mar 2022, 9:00 AM
Automatic resolution.
Service affected: Oracle Enterprise Manager

Start: 23 Mar 2022, 9:00 AM
End: 24 Mar 2022, 9:00 AM
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Mater - Whitty building Network - Hazardous Works

Resolved
Mater Group are doing power works in Whitty Ground and Level 1 comms rooms. Switch power supply will be in Hazardous state on Level 1, and will go down on Ground level affecting two access switches.
Resolution: 23 Mar 2022, 7:15 AM
Automatic resolution.
Service affected: Building Networks

Start: 23 Mar 2022, 6:00 AM
End: 23 Mar 2022, 7:15 AM
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Linux Routine OS Patching - cman hosts

Resolved
Linux Routine OS Patching - cman hosts

2022-03-22 - Tuesday 9.00am
cloud-conman2.compute.dc.uq.edu.au
(No impact, the corresponding LB cloud-cman.its.uq.edu.au will remain available)

2022-03-23 - Wednesday 9.00am
cloud-conman.compute.dc.uq.edu.au
(No impact, the corresponding LB cloud-cman.its.uq.edu.au will remain available)

+++++ for users using conman1 and/or conman2 +++++

2022-03-23 - Wednesay 09:00am
conman2.compute.dc.uq.edu.au
(Please switch to using conman1.compute.dc.uq.edu.au, if need be)

2022-03-24 - Thursday 9:00am
conman1.compute.dc.uq.edu.au
(Please switch to using c...onman2.compute.dc.uq.edu.au, if need be)

Read more
Resolution: 24 Mar 2022, 9:30 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 22 Mar 2022, 9:00 AM
End: 24 Mar 2022, 9:30 AM
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Mater - Whitty building Network Services Affected

Resolved
Due to a power failure (ATS h/w failure) to two access switches in the Whitty Ground Floor Comms Rm, some devices/staff were impacted while the switches had to reload. Power loss at 7:25-7:40, and 8:10-8:20
Resolution: 22 Mar 2022, 8:20 AM
Automatic resolution.
Service affected: Building Networks

Start: 22 Mar 2022, 7:25 AM
End: 22 Mar 2022, 8:20 AM
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Software upgrade.

Resolved
Web services will be carrying out an approved software upgrade, which may cause a brief outage to some or all centrally hosted Drupal sites.
Resolution: 21 Mar 2022, 6:00 PM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 21 Mar 2022, 5:00 PM
End: 21 Mar 2022, 6:00 PM
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UQ Book It resources not loading

Resolved
Users are able to log in, but rooms and resources fail to load after selecting a booking tile.
Bookings are also unable to be edited via the Resources menu.
Resolution: 21 Mar 2022, 11:35 AM
Vendor has reported some issues with Azure that they are investigating internally for a cause of the issue.
Resolution: 21 Mar 2022, 11:35 AM
Vendor has reported some issues with Azure that they are investigating internally for a cause of why this has happened.
Service affected: UQ Bookit

Start: 21 Mar 2022, 10:24 AM
End: 21 Mar 2022, 11:35 AM
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SDA Project - routing change

Resolved
For awareness only. ITS will be re-routing some traffic on Sunday 20 March. No impact or outage expected. If you do experience any network issues during the change window please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 20 Mar 2022, 5:00 PM
Automatic resolution.
Service affected: Networks

Start: 20 Mar 2022, 9:00 AM
End: 20 Mar 2022, 5:00 PM
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its-isilon01 (nas01) - Node firmware 11.2

Resolved
Upgrade of cluster Node firmware to 11.2
Resolution: 20 Mar 2022, 5:00 PM
Postponed due to pay week
Update: 15 Mar 2022, 10:56 AM
Postponed due to pay week
Service affected: nas01 NFS File Storage

Start: 20 Mar 2022, 7:00 AM
End: 20 Mar 2022, 5:00 PM
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Switchover Some Databases Back to CCR

Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

approx. 5 minute minor disruption per database during switchover from PRN to CCR.

Resolution: 20 Mar 2022, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 20 Mar 2022, 5:30 AM
End: 20 Mar 2022, 8:00 AM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).

Resolution: 19 Mar 2022, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 19 Mar 2022, 8:00 AM
End: 19 Mar 2022, 8:00 PM
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its-isilon01 (nas01) - OS Upgrade + Patches + drive firmware

Resolved
Upgrade of cluster OS (OneFS) from 8.2.2 to 9.2.1.9 (latest Roll up patch)
Resolution: 19 Mar 2022, 5:00 PM
Postponed due to pay week
Update: 15 Mar 2022, 10:55 AM
Postponed due to pay week
Service affected: nas01 NFS File Storage

Start: 19 Mar 2022, 7:00 AM
End: 19 Mar 2022, 5:00 PM
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Switchover Databases to PRN and apply latest oracle patch

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 19 Mar 2022, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 19 Mar 2022, 5:30 AM
End: 19 Mar 2022, 8:00 AM
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