UQ Book It user group synching

Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit

Start: 17 Feb 2020, 8:00 AM
End: Unknown
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Exchange 2013 applying cumulative software update

Resolved
A cumulative update is to be applied to the on premise Exchange 2013 environment. We anticipant no major interrupts to email usage for users.

While the updates are applied to the servers throughout the day, there may some minor delays (2 minutes) to mail delivery. These emails should be queued and resent once the servers are back online after patching.
Resolution: 30 May 2020, 8:00 PM
Automatic resolution.
Update: 30 May 2020, 4:58 PM
The change window has been extended to 8pm (by 2 hours). This will allow post update testing. At the moment 3 servers have been patched with one server remaining.
Service affected: Exchange Mail and Calendaring

Start: 30 May 2020, 10:00 AM
End: 30 May 2020, 8:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 30 May 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace

Start: 30 May 2020, 7:00 AM
End: 30 May 2020, 9:00 AM
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Learn.UQ (Blackboard) System Maintenance

Resolved
Learn.UQ (Blackboard) will be unavailable while work is carried out to correct the application GUID, which is currently causing 3rd party integrations to fail.
Resolution: 30 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard

Start: 30 May 2020, 6:00 AM
End: 30 May 2020, 7:00 AM
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natural-gas.centre.uq.edu.au site unavailable.

Resolved
The site natural-gas.centre.uq.edu.au will be briefly unavailable while content which was inadvertently removed is restored from backup.
Resolution: 29 May 2020, 3:30 PM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 29 May 2020, 3:00 PM
End: 29 May 2020, 3:30 PM
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Blackboard Learn.UQ LTI Integrations Issues

Resolved
Service affected: Blackboard

ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.

ITS has a fix for this issue and will be implementing it tomorrow at 6am.

Learn.UQ (Blackboard) will be offline/unavailable while ITS fixes this issue Sat May 30th from 6am to 7am
Resolution: 30 May 2020, 6:21 AM
LTI integrations within Learn.UQ (Blackboard) have been restored. Links to external systems such as Chalk & Wire (ePortfolio) are now working.
Service affected: Blackboard Application Servers

Start: 29 May 2020, 7:45 AM
End: 30 May 2020, 6:21 AM
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www.alumni.uq.edu.au unavailable

Resolved
The Drupal site www.alumni.uq.edu.au will be unavailable for approximately 15 minutes while a new version of the site is published.
Resolution: 28 May 2020, 8:30 AM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 28 May 2020, 8:15 AM
End: 28 May 2020, 8:30 AM
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Xetta (formally known as OneStopSecure) Upgrade

Resolved
Xetta (formally known as OneStopSecure), upgrade 27/05/20.

There will be an Online Payment Outage from 8:30am 1:30pm on Wednesday 27 May 2020. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other system during the outage.
Resolution: 27 May 2020, 1:30 PM
Automatic resolution.
Service affected: OneStopSecure

Start: 27 May 2020, 8:30 AM
End: 27 May 2020, 1:30 PM
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Add New Nodes to Front End IP Pools - Nas02

Resolved
Adding the two new its-isilon02 H-Nodes (nodes 17 and 18) into the front end IP pool, user-smb.
Resolution: 26 May 2020, 7:30 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 26 May 2020, 7:00 PM
End: 26 May 2020, 7:30 PM
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Legacy Compute Migration Project - Polonious CMS

Resolved
Migrating Polonious CMS from legacy to NextGen
Resolution: 26 May 2020, 12:00 PM
Automatic resolution.
Service affected: Polonious CMS

Start: 26 May 2020, 9:01 AM
End: 26 May 2020, 12:00 PM
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UQ Digital Asset Manager Go-Live

Resolved
This is a CX Program deliverable to deliver a new digital asset management tool.
Resolution: 26 May 2020, 5:00 PM
Automatic resolution.
Service affected: UQ Digital Asset Manager DAM

Start: 26 May 2020, 8:00 AM
End: 26 May 2020, 5:00 PM
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Aurion and MyAurion unavailable

Resolved
Aurion and MyAurion will be unavailable on 23rd May 2020 ( 07 AM - 10 AM ) due to upgrade to v11.64.
We apologise for any inconvenience it may cause.
Resolution: 23 May 2020, 10:00 AM
Automatic resolution.
Service affected: Aurion

Start: 23 May 2020, 7:00 AM
End: 23 May 2020, 11:00 AM
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Add Additional Disk to cluster storage Pool - Polaris ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 20 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 20 May 2020, 9:30 AM
End: 20 May 2020, 1:00 PM
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Add Additional Disk to cluster storage Pool - CCR ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 19 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 19 May 2020, 9:30 AM
End: 19 May 2020, 1:00 PM
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Add Additional Disk to cluster storage Pool - Prentice ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 18 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 18 May 2020, 9:30 AM
End: 18 May 2020, 1:00 PM
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Maintenance of Unitask

Resolved
Unitask instances will be restarted to resolve high memory consumption issues.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 May 2020, 4:30 AM
Automatic resolution.
Service affected: Unitask

Start: 17 May 2020, 4:00 AM
End: 17 May 2020, 4:30 AM
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JAMF Pro 10.21 Patching

Resolved
Jamf cloud 10.21 is being patched as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 May 2020, 1:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 16 May 2020, 9:00 PM
End: 17 May 2020, 1:00 AM
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Learn.UQ (Blackboard) service disruption for database maintenance

Resolved
Learn.UQ (Blackboard) will undergo database maintenance between 5am to 5:15am Saturday 16 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 5:15am Saturday 16 May 2020
Resolution: 16 May 2020, 5:15 AM
Maintenance work on the Blackboard database has been completed successfully.
Service affected: Blackboard

Start: 16 May 2020, 5:00 AM
End: 16 May 2020, 5:15 AM
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SharePoint migration

Resolved
The Legacy Compute Migration project is moving SharePoint from the legacy environment to the NextGen environment.
Resolution: 16 May 2020, 12:00 PM
Automatic resolution.
Service affected: SharePoint

Start: 16 May 2020, 4:00 AM
End: 16 May 2020, 12:00 PM
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Exchange Control Panel (ECP) unavailable - management of distribution lists

Resolved
The an issue with Exchange Control Panel. This mainly affected the management of distribution group memberships via https://exchange.uq.edu.au/ECP.

User mailbox and delivery is not affected.

The current workaround it to contract an IT delegate with the appropriate permission who should be able to assist with updating the group membership via AD Users and Computers or the Exchange PowerShell.

Early next week, ITS will be working on a a fix for the issue. An update will be posted to this notice next week.

We apologies for any inconveniences caused.
Resolution: 30 May 2020, 8:43 PM
The Exchange on-premise environment has been patched which has resolved the issues with the ECP. Delegates are able to access the ECP via their browser again.
Update: 30 May 2020, 8:43 PM
The on premise exchange environment has now been updated and this has resolved the issue with the ECP. It is available again for delegates to use.
Service affected: Exchange Mail and Calendaring

Start: 15 May 2020, 10:20 PM
End: 30 May 2020, 8:43 PM
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UniFi integration with UQ Authenticate

Resolved
UniFi will now use UQ Authenticate for sign in, replacing the existing login screen.

You can find more information about UQ Authenticate here: https://auth.uq.edu.au/about/
Resolution: 14 May 2020, 8:00 PM
Automatic resolution.
Service affected: UniFi

Start: 14 May 2020, 6:00 PM
End: 14 May 2020, 8:00 PM
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Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)

Resolved
Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)

Note:
This is usually a pre-approved CR.

Resolution: 14 May 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 14 May 2020, 7:00 AM
End: 14 May 2020, 8:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Update: 12 May 2020, 6:16 PM
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Service affected: Blackboard Application Servers

Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 9am Saturday 9 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 9 May 2020.
Resolution: 9 May 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 9 May 2020, 5:00 AM
End: 9 May 2020, 9:00 AM
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JAMF Pro 10.21 Update

Resolved
Jamf cloud upgrading from 10.20 to 10.21 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 9 May 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 9 May 2020, 12:00 AM
End: 9 May 2020, 10:00 AM
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Deployment of new process

Resolved
A Staff Disclosures process - Secondary Employment Register will be deployed.

During the deployment staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 May 2020, 7:20 AM
The Staff Disclosures process - Secondary Employment Register was deployed.
Service affected: Unitask

Start: 5 May 2020, 7:00 AM
End: 5 May 2020, 7:20 AM
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Allocate Plus Database Patching

Resolved
JDR (Allocate+ Vendor) request to take a scheduled outage at the following time - Sunday Morning May 3rd - 6am to 7am (AEST). The purpose of the outage will be to apply the latest database security patches. The actual outage should be 2-10 minutes.
Resolution: 3 May 2020, 7:00 AM
Scheduled change completed successfully
Resolution: 3 May 2020, 7:00 AM
Completed successfully
Update: 3 May 2020, 6:49 AM
Completed
Update: 3 May 2020, 6:00 AM
Started
Service affected: Allocate +

Start: 3 May 2020, 6:00 AM
End: 3 May 2020, 7:00 AM
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Hazardous Works - SSD capacity upgrades (NAS01)

Resolved
This CR will increase the SSD tier capacity in each of the existing 6 H-nodes. the Process is non-disruptive to service, however is hazardous in nature as a single node will be taken offline at a time.

This work will be conducted by EMC technicians
Resolution: 2 May 2020, 11:45 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 2 May 2020, 8:45 PM
End: 2 May 2020, 11:45 PM
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Hazardous Works - SSD capacity upgrades (NAS02)

Resolved
This CR will increase the SSD tier capacity in each of the existing 6 H-nodes. the Process is non-disruptive to service, however is hazardous in nature as a single node will be taken offline at a time.

This work will be conducted by EMC technicians
Resolution: 2 May 2020, 8:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 2 May 2020, 5:00 PM
End: 2 May 2020, 8:00 PM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 9am Saturday 2 May 2020.

Some users may experience a service disruption during that time.

It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 2 May 2020.
Resolution: 2 May 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 2 May 2020, 5:00 AM
End: 2 May 2020, 9:00 AM
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Scheduled maintenance of InPlace

Resolved
InPlace is scheduled for an upgrade from 4.8.4 to 4.10.4 to commence 5pm AEST through till 11pm AEST on 1 May 2020
Service will be unavailable while the upgrade is taking place.
Resolution: 1 May 2020, 8:00 PM
Upgrade completed. Users may experience idle session timeout warnings, if this occurs please clear browser cache, restart browser and resume operation.
Service affected: InPlace

Start: 1 May 2020, 5:00 PM
End: 1 May 2020, 8:00 PM
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Maintenance of Unitask

Resolved
The following actions will be performed:
1. Renew Bonitas license,
2. Deploy new schema required for new process
3. Rename existing schema
4. Set new set of permissions for new APIs

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 29 Apr 2020, 5:20 PM
Automatic resolution.
Service affected: Unitask

Start: 29 Apr 2020, 5:00 PM
End: 29 Apr 2020, 5:20 PM
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Azure and SCCM configuration updates to enable Intune and SCCM co-management for subset of Windows 10 clients (CR#6988)

Resolved
Currently, windows 10 clients are managed using SCCM (System Center Configuration Manager).

This change will pilot a workload with a separate collection of devices, allowing them to be co-managed this means they can be concurrently managed by using both Configuration Manager and Microsoft Intune.

Piloting allows us to test the Intune functionality with a subset of devices before switching a larger group.
Resolution: 29 Apr 2020, 12:00 PM
Automatic resolution.
Service affected: Microsoft Azure

Start: 29 Apr 2020, 8:00 AM
End: 29 Apr 2020, 12:00 PM
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Blackboard Learn.UQ: Enable httpd Keepalive requests

Resolved
This change will enable the Apache httpd keepalive requests within the Blackboard application servers.
Resolution: 29 Apr 2020, 5:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 29 Apr 2020, 4:00 AM
End: 29 Apr 2020, 5:00 AM
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Reboot of Jira Hosts to Increase EBS Volume Size

Resolved
A reboot of the Jira Servers are required to increase the EBS volume size.
This is where Jira stores the temporary files such as import / export files, attachment files and indexes.
Resolution: 28 Apr 2020, 10:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 28 Apr 2020, 9:00 PM
End: 28 Apr 2020, 10:30 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not noticed or be affect by the patching.
Resolution: 28 Apr 2020, 8:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 28 Apr 2020, 7:00 PM
End: 28 Apr 2020, 8:00 PM
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Exams Management System Upgrade

Resolved
The Exams Management System will be upgraded to the latest version.
Resolution: 27 Apr 2020, 10:00 PM
Automatic resolution.
Service affected: Databee Exams Manager

Start: 27 Apr 2020, 5:00 PM
End: 27 Apr 2020, 10:00 PM
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Upgrade of Azure AD connectors (CR#6981)

Resolved
Azure sync will be disabled while the Azure AD connect software is upgraded. This normally pushes updates to AD users to Azure for O365 every 30 minutes. A sync operation will be performed on completion of the upgrade.
Resolution: 27 Apr 2020, 7:00 PM
Automatic resolution.
Service affected: Microsoft Azure

Start: 27 Apr 2020, 5:00 PM
End: 27 Apr 2020, 7:00 PM
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Learn.UQ (Blackboard) intermittent issues

Resolved
Learn.UQ (Blackboard) is experiencing heavy load and some users may be experiencing pages loading slowly, or may be logged out.

ITS engineers are investigating.
Resolution: 27 Apr 2020, 11:10 AM
The Learn.UQ (Blackboard) service has been stabilised.
Service affected: Blackboard Application Servers

Start: 27 Apr 2020, 10:01 AM
End: 27 Apr 2020, 11:10 AM
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NAS02 - Node Firmware Patching to v10.3.3

Resolved
Maintenance activity - NAS02 (Isilon cluster)

*Activity* - Node Firmware Upgrade v10.3.1 to v10.3.3.

This systems hosts home drive and shared network drives connected via nas02.storage.uq.edu.au


*Impact* - NONE. This is a non-disruptive maintenance activity.
Resolution: 25 Apr 2020, 11:00 PM
Cluster firmware upgrade completed successfully.
Service affected: nas02 Group & Home File Shares

Start: 25 Apr 2020, 6:00 PM
End: 25 Apr 2020, 11:00 PM
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Some background database processes are failing to start

Resolved
The Data Services DBA team are currently investigating errors reported by the database.

The impact to applications is to be determined though the following databases are showing errors forking processes

AURP2 - Arion Production
COLLP2 - Collations
FS92FNTA - UniFi Functional Test
FS92PREP - UniFi Pre-production
FS92PTST - UniFi production test
HUBP2 - Data Hub Production
ODIP2 - Oracle Data Integrator Production
SA92FNTA - SI-net Functional test
SA92PROJ - SI-net project
SA92PTST - SI-net Production Test
SA92SBOX - SI-net Sandbox
SA92TSTA - SI-net Test
SALGLADV - SI-net legacy data
Resolution: 25 Apr 2020, 7:31 PM
The issue was found to be caused by the Oracle Cloud Control Monitoring agent spawning runaway exacli processes. The agent had been cleaned up and the monitoring targets will be removed and re-added. The impact was limited to background process errors which has now been resolved There was no interruption for any production applications.
Update: 25 Apr 2020, 7:12 PM
Data Hub has been confirmed to be unaffected
Update: 25 Apr 2020, 7:11 PM
Data Hub has been confirmed to be unaffected
Update: 25 Apr 2020, 6:31 PM
Aurion has been confirmed to be unaffected Attunity has been confirmed to be unaffected
Service affected: Oracle Production DB Hosting

Start: 25 Apr 2020, 11:00 AM
End: 25 Apr 2020, 7:31 PM
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Blackboard Learn.UQ: Shibboleth authentication loop mitigation

Resolved
Blackboard Learn.UQ usage has increased substantially as a result of COVID-19 and the shift to online learning. An issue has been identified with the Shibboleth authentication configuration within the Apache httpd web service on the Application Servers which is resulting in unnecessary CPU and system resource consumption. This change aims to resolve this issue.
Resolution: 25 Apr 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 25 Apr 2020, 5:00 AM
End: 25 Apr 2020, 9:00 AM
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Switchover Aurion Database to CCR

Resolved
Switchover Aurion Database to CCR
Resolution: 24 Apr 2020, 6:15 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 24 Apr 2020, 6:00 PM
End: 24 Apr 2020, 6:15 PM
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Digicert requests unavailable

Resolved
Approval of certificates in Digicert are unable to be completed. Digicert are working on the Issue.
Resolution: 24 Apr 2020, 9:37 AM
Digicert have rectified the issue.
Service affected: SSL/TLS Infrastructure

Start: 23 Apr 2020, 5:08 PM
End: 24 Apr 2020, 9:37 AM
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Intermittent UQ staff and student email service issues

Resolved
Some users of Office 365 email services for UQ staff and UQ students may experience some intermittent service issues, including:

- not being able to access their mailbox via Outlook Web Access
- delayed email delivery
- delayed email sending

Microsoft are aware of these problems and are analysing the recent service update and associated logs to verify if this is the source of the issue.
Resolution: 22 Apr 2020, 9:40 AM
Microsoft have confirmed full restore of mail functionality, including connecting to email services and sending email.
Update: 21 Apr 2020, 9:36 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail. Users may notice that their mail will be stuck in their "Outbox" folder for the duration of the delay.
Update: 21 Apr 2020, 7:32 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail. Users may notice that their mail will be stuck in their "Outbox" folder for the duration of the delay.
Update: 21 Apr 2020, 6:02 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 5:02 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 4:01 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 3:30 PM
Users may unable to send mail using any Exchange Online protocol. Additionally, some users may experience delays when attempting to send mail. Microsoft are working on gathering data from the affected users for analysis.
Service affected: Exchange Mail and Calendaring

Start: 21 Apr 2020, 9:48 AM
End: 22 Apr 2020, 9:40 AM
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Learn.UQ (Blackboard) unavailable

Resolved
Learn.UQ will be unavailable for urgent maintenance between 12am and 1am on 21 April 2020. ITS apologises for the inconvenience.

Update: 21 Apr 2020, 1:00 AM
Service has been restored
Service affected: Blackboard

Start: 21 Apr 2020, 12:01 AM
End: 21 Apr 2020, 1:00 AM
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Learn.UQ (Blackboard) performance issues

Resolved
Due to high loads, service availability issues are currently affecting https://learn.uq.edu.au (Blackboard).

Some users may experience poor system performance or intermittent failures.

ITS engineers are currently investigating as a priority.
Update: 20 Apr 2020, 3:01 AM
Service stability restored.
Service affected: Blackboard

Start: 20 Apr 2020, 11:20 AM
End: 20 Apr 2020, 3:01 PM
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RDM Cloud deminished capacity

Resolved
RDM cloud and sync client access has deminished capacity and is intermittently unavailable. ITS Research Support and Infrastructure Services are investigating.
Resolution: 16 Apr 2020, 2:25 PM
The RDM Cloud service has been restored. Underlying storage issues have been addressed.
Service affected: UQ Research Data Manager

Start: 16 Apr 2020, 11:40 AM
End: 16 Apr 2020, 2:25 PM
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Blackboard Learn.UQ unavailable.

Resolved
Blackboard Learn.UQ is unavailable. ITS is investigating.
Resolution: 16 Apr 2020, 2:15 PM
Learn.UQ (Blackboard) service has returned to normal operation as of 2.15pm. The underlying storage array issue has been resolved by EMC and ITS IS
Resolution: 16 Apr 2020, 2:35 PM
Service restored
Update: 16 Apr 2020, 1:18 PM
Blackboard is currently unavailable due to technical issues with underlying storage infrastructure. ITS is working with the product Vendor on site to address this as quickly as possible.
Service affected: Blackboard Application Servers

Start: 16 Apr 2020, 10:20 AM
End: 16 Apr 2020, 2:15 PM
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Blackboard Learn.UQ LTI Integrations Issues

Resolved
ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.

ITS have contacted the vendor (Blackboard) and are investigating.
Resolution: 21 Apr 2020, 7:27 AM
LTI integrations are restored.
Update: 21 Apr 2020, 1:07 AM
A fix has been implemented and ITS is waiting on the Chalk and Wire vendor to confirm
Update: 20 Apr 2020, 7:20 PM
An update to Learn.UQ (Blackboard) has been scheduled from 12 am - 1 am which will cause an outage. It is expected that this change will resolve this issue.
Update: 20 Apr 2020, 1:29 PM
ITS and Blackboard continue to investigate.
Update: 20 Apr 2020, 10:40 AM
ITS is still investigating a resolution.
Service affected: Blackboard

Start: 15 Apr 2020, 2:05 PM
End: 21 Apr 2020, 7:27 AM
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Hazardous Works - Hardware expansion (NAS02)

Resolved
This CR will add an additional 4 nodes to the Isilon cluster to increase throughput and capacity.
This work will be conducted by EMC technicians.

**This process is non-disruptive and cluster expansions is part of the fundamentals functionality of the cluster. CR is being logged for awareness
Resolution: 14 Apr 2020, 5:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 14 Apr 2020, 9:00 AM
End: 14 Apr 2020, 5:00 PM
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Enable F5 OneConnect profile for Blackboard Learn.UQ application frontend

Resolved
The F5 OneConnect profile will be enabled for the Blackboarad Learn.UQ application servers.
Resolution: 11 Apr 2020, 5:15 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 11 Apr 2020, 5:00 AM
End: 11 Apr 2020, 5:15 AM
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Emergency reboot of Jira hosts to resolve temp space issues

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
Resolution: 8 Apr 2020, 10:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 8 Apr 2020, 9:00 PM
End: 8 Apr 2020, 10:30 PM
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FlexNet page errors

Resolved
The FlexNet portal is experiencing problems with displaying some management views and reports.
Resolution: 6 Apr 2020, 11:33 AM
Normal operation has been restored
Service affected: Flexera

Start: 6 Apr 2020, 10:00 AM
End: 6 Apr 2020, 11:33 AM
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Programs and Courses is offline

Resolved
The Programs and Courses website is currently experiencing issues.

ITS staff are investigating.
Resolution: 3 Apr 2020, 10:47 AM
The underlying issue has been fixed. The site is working now.
Service affected: Programs & Courses

Start: 3 Apr 2020, 8:15 AM
End: 3 Apr 2020, 10:47 AM
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Deploy changes to process

Resolved
A new version of the Removal of Financial Liability process will be deployed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 2 Apr 2020, 5:15 PM
Automatic resolution.
Service affected: Unitask

Start: 2 Apr 2020, 5:00 PM
End: 2 Apr 2020, 5:15 PM
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Restart of Confluence faulty server node

Resolved
One of the Confluence server node has a fault. We are about to remove the faulty node, and a new server node should automatically be created and be added back into the load balancer.

We anticipated no outage as the server node will be added back into the load balancer. However, this is a precautionary Service Status entry as we are working on resolving the issue.
Resolution: 2 Apr 2020, 3:26 PM
Faulty Server node has been terminated a new server node was automatically provisioned and added back into the load balancer. This did not cause an outage.
Service affected: ITS Confluence

Start: 2 Apr 2020, 2:26 PM
End: 2 Apr 2020, 3:26 PM
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App Volumes Service Down

Resolved
Users who login to VDI will receive an error stating the App Volume Manager is unable to connect error code 401.

This is currently being investigated by ITS engineers
Resolution: 31 Mar 2020, 10:44 PM
This issue is now resolved an issue was found in a config and has been updated.
Service affected: VDI Servers

Start: 31 Mar 2020, 8:16 PM
End: 31 Mar 2020, 10:44 PM
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Apply vSphere Appliance update vCenter Server 6.7.0.42300 Build 15808844

Resolved
Apply latest patch update to the vCenter server and PSC for following sites:
VMware PRN DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)

vCenter Server 6.7.0.42300 Build 15808844 update
Photo OS Security updates
Resolution: 31 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 31 Mar 2020, 5:00 PM
End: 31 Mar 2020, 8:00 PM
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Current service availability issues for Learn.UQ (Blackboard) service

Resolved
Service availability issues are currently affecting https://learn.uq.edu.au (Blackboard).

Some users may be experiencing poor system performance, or intermittent failures to access the service.

ITS engineers are currently investigating as a priority.
Resolution: 30 Mar 2020, 12:30 PM
Automatic resolution.
Update: 30 Mar 2020, 2:01 PM
The Learn.UQ service experienced a dramatic spike in traffic which resulted in network congestion through to dependent services, particular Database. Additional measures have been put in to allow the system to more optimally handle the increase in traffic.
Service affected: Blackboard

Start: 30 Mar 2020, 11:46 AM
End: 30 Mar 2020, 12:30 PM
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Jamf Pro 10.20 Update

Resolved
Jamf cloud upgrading from 10.19 to 10.20 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 28 Mar 2020, 9:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 27 Mar 2020, 11:00 PM
End: 28 Mar 2020, 9:00 AM
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Emergency reboot of Unitask

Resolved
One of the instances is having issues loading the code and some tasks are failing to be executed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details

The application in one of the instance is throwing class loader exceptions. Tomcat will be restarted to fix the issue
Resolution: 27 Mar 2020, 3:02 PM
Automatic resolution.
Service affected: Unitask

Start: 27 Mar 2020, 3:00 PM
End: 27 Mar 2020, 3:02 PM
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Deployment of new process

Resolved
The Legal Service Request process will be deployed

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 26 Mar 2020, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 26 Mar 2020, 5:00 PM
End: 26 Mar 2020, 5:30 PM
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Emergency reboot of Unitask

Resolved
The application servers are running out of memory. To mitigate any further impact Unitask is going to be restarted.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Technical details

Tomcat is exhausting the memory available in the instances. The 2 Tomcat services will be restarted one at a time to reduce the impact to users alrea...dy logged in.

Read more
Resolution: 20 Mar 2020, 11:00 AM
Unitask was restarted.
Service affected: Unitask

Start: 20 Mar 2020, 10:50 AM
End: 20 Mar 2020, 11:00 AM
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Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 19 Mar 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 19 Mar 2020, 5:00 PM
End: 19 Mar 2020, 6:30 PM
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Jamf Pro 10.19 Update

Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: JAMF Cloud

Start: 17 Mar 2020, 7:00 PM
End: 17 Mar 2020, 8:00 PM
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Ned Hanlon networks down

Resolved
Hardware has failed in Ned Hlanlon building 902 affecting several floors.
ITS staff are will replace failed hardware.
Resolution: 17 Mar 2020, 11:21 AM
repatched all links
Update: 17 Mar 2020, 7:36 AM
ITS Engineer will replace hardware morning Tuesday 17th.
Service affected: Networks

Start: 16 Mar 2020, 3:57 PM
End: 17 Mar 2020, 11:21 AM
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SI-net application patching

Resolved
SI-net will be offline for system maintenance.
Resolution: 15 Mar 2020, 8:26 PM
SI-net has been successfully patched and is now available for use.
Service affected: SI-net

Start: 15 Mar 2020, 4:00 PM
End: 15 Mar 2020, 8:26 PM
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Switchover Databases to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

Resolution: 14 Mar 2020, 7:00 AM
The issue is considered resolved but there are still occasional experiences of slowness.
Service affected: Oracle Production DB Hosting

Start: 14 Mar 2020, 6:00 AM
End: 14 Mar 2020, 7:00 AM
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ECP Update in 2020 profiles onwards

Resolved
A modified policy for Electronci Course Profile System has been put in place for UQ grade descriptiors for 2020 course profiles onwards.

These were rolled out for Semester 1, 2020, but due to sizing limitations, the site will need to link to the Policies and Procedures Library.

This release will complete those changes. We do not believe there will be any interruption to service.
Resolution: 11 Mar 2020, 4:45 PM
Change completed successfully
Service affected: Electronic Course Profile System

Start: 11 Mar 2020, 4:30 PM
End: 11 Mar 2020, 4:45 PM
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Amazon Web Services EC2 operatonal issues

Resolved
Amazon have posted the below operation issue with EC2s in the Sydney Region
-----------------------------
EC2 launch failures in AP-SOUTHEAST-2 Region

04:04 PM PDT We are investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region.
------------------------
You can follow the Amazon service status here: https://status.aws.amazon.com/#AP_block
Resolution: 11 Mar 2020, 10:22 AM
[05:04 PM PDT] Between 2:15 PM and 4:40 PM PDT we experienced increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region. The issue has been resolved and the service is operating normally.
Update: 11 Mar 2020, 9:54 AM
[04:41 PM PDT] We are still investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region and continue working towards resolution.
Service affected: Amazon Web Services

Start: 11 Mar 2020, 9:04 AM
End: 11 Mar 2020, 10:22 AM
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UQ Book It Intermittent Performance Issues

Resolved
UQ Book It is intermittently experiencing delays from the UQ Book It servers causing pages and actions to load slowly or timeout.
Resolution: 3 Apr 2020, 2:11 PM
Heavy load was being placed on the server to generate large reports
Service affected: UQ Bookit

Start: 10 Mar 2020, 11:00 AM
End: 3 Apr 2020, 2:11 PM
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SI-net application patching

Resolved
SI-net will be offline for system maintenance.
Resolution: 6 Mar 2020, 5:30 PM
The outage for SI-net application patching has been cancelled and will be rescheduled at a later date.
Service affected: SI-net

Start: 8 Mar 2020, 7:00 AM
End: 6 Mar 2020, 5:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the PRN Exadata with the Jan 2020 Bundle Patch.

Resolution: 7 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 7 Mar 2020, 8:00 AM
End: 7 Mar 2020, 8:00 PM
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Switchover Databases to CCR

Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

Resolution: 7 Mar 2020, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 7 Mar 2020, 6:00 AM
End: 7 Mar 2020, 7:00 AM
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InPlace unavailable

Resolved
Customers currently unable to login to InPlace. Error presents as an expired certificate.
ITS staff are investigating as a matter of priority.
Resolution: 9 Mar 2020, 10:41 AM
Identity Management team have issued a new certificate and Vendor has applied successfully to the server, operation of InPlace is restored to normal.
Service affected: InPlace

Start: 7 Mar 2020, 1:00 AM
End: 9 Mar 2020, 10:41 AM
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Switchover Aurion Production Database from PRN to CCR

Resolved
Switchover Aurion Production Database from PRN to CCR
Resolution: 5 Mar 2020, 7:05 PM
Automatic resolution.
Service affected: Aurion

Start: 5 Mar 2020, 7:00 PM
End: 5 Mar 2020, 7:05 PM
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Hazardous Works - AWS Direct Connect Planned Maintenance (Global Switch)

Resolved
Amazon are performing third party maintenance on the Global Switch Direct Connect. The Equinix Direct Connect will remain untouched during this maintenance window.

Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window, please contact AWS Support1.
Resolution: 4 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 3 Mar 2020, 11:01 PM
End: 4 Mar 2020, 5:00 AM
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SVN scheduled maintenance

Resolved
https://svn.its.uq.edu.au will be temporarily unavailable between 9am and 12pm as maintenance is performed on the underlying infrastructure. Checkouts and commits will fail during this time.
Resolution: 3 Mar 2020, 12:00 PM
Automatic resolution.
Service affected: Subversion

Start: 3 Mar 2020, 9:00 AM
End: 3 Mar 2020, 12:00 PM
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Hazardous Works - AWS Direct Connect Planned Maintenance

Resolved
Amazon are performing third party maintenance on the Equinix Direct Connect. The Global Switch Direct Connect will remain untouched during this maintenance window.

Hello,

Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Wed, 19 Feb 2020 13:01:00 GMT to Wed, 19 Feb 2020 19:00:00 GMT for 6 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.


This maintenance is scheduled to avoid disrupting redundant connections at the same time.

If you encounter any problems with your connection after the end of this maintenance window..., please contact AWS Support1.

1 https://aws.amazon.com/support

Sincerely,
Amazon Web Services

Read more
Resolution: 3 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect

Start: 2 Mar 2020, 11:01 PM
End: 3 Mar 2020, 5:00 AM
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Update VDI Certificates

Resolved
Certificates are required to be updated for this environment. Access to VDI will not be available until all core services & servers have the new certificate installed.
Resolution: 2 Mar 2020, 7:30 PM
Automatic resolution.
Service affected: VDI Servers

Start: 2 Mar 2020, 6:30 PM
End: 2 Mar 2020, 7:30 PM
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SSL Problems logging into VDI

Resolved
A problem has been found in the VDI certificate, ITS are working on this problem.
Resolution: 2 Mar 2020, 1:48 PM
Certificate rolled back from backup.
Service affected: VDI Servers

Start: 2 Mar 2020, 7:30 AM
End: 2 Mar 2020, 1:48 PM
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Jamf Cloud Infrastructure Maintenance

Resolved
Jamf cloud is performing scheduled performance optimisation as part of their infrastructure maintenance. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 1 Mar 2020, 2:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 29 Feb 2020, 10:00 PM
End: 1 Mar 2020, 2:00 AM
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Emergency restore of database required to recover data

Resolved
Timetable data has been lost in the Syllabus Plus application. A restore of the production database is underway to recover the lost data
Resolution: 28 Feb 2020, 12:30 PM
The vendor restored the data and Syllabus Plus is once again online for users
Resolution: 27 Feb 2020, 5:08 PM
Automatic resolution.
Service affected: Syllabus Plus

Start: 27 Feb 2020, 4:34 PM
End: 28 Feb 2020, 12:30 PM
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Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 27 Feb 2020, 10:30 AM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 27 Feb 2020, 9:30 AM
End: 27 Feb 2020, 10:30 AM
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RDM network drive not working for some users

Resolved
The RDM network drive (R drive) is currently unavailable for some users. These users are still able to access data using RDM cloud. ITS are investigating.
Resolution: 2 Mar 2020, 8:06 AM
Share links restored
Service affected: UQ Research Data Manager

Start: 27 Feb 2020, 9:30 AM
End: 2 Mar 2020, 8:06 AM
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Hervey Bay Clinical School Network link loss

Resolved
Hervey Bay Clinical Schools connection to UQ is lost. ITS Network engineers are investigating.
Resolution: 27 Feb 2020, 9:00 AM
Telstar repaired damaged fibre
Service affected: Building Networks

Start: 26 Feb 2020, 1:52 PM
End: 27 Feb 2020, 9:00 AM
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Update Amazon RDS SSL/TLS certificates for Jira Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
jiraprod
Resolution: 25 Feb 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 6:30 PM
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Maintenance of Unitask

Resolved
Unitask infrastructure will be patched as recommended by AWS.

Also, a new index will be added in the database that should improve the speed of the system.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 25 Feb 2020, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 5:45 PM
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Jamf Pro 10.19 Update

Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 22 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 22 Feb 2020, 12:00 AM
End: 22 Feb 2020, 8:00 AM
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Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au

Resolved
Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au
Resolution: 21 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 21 Feb 2020, 7:30 AM
End: 21 Feb 2020, 8:00 AM
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Update Amazon RDS SSL/TLS certificates for Confluence Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
Resolution: 20 Feb 2020, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 20 Feb 2020, 5:00 PM
End: 20 Feb 2020, 6:00 PM
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Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au

Resolved
Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au
Resolution: 20 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 20 Feb 2020, 7:30 AM
End: 20 Feb 2020, 8:00 AM
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Azure outgoing sync connector host down

Resolved
The connector which syncs user attributes (including email aliases and display names) to O365 is experiencing issues. Technicians are currently investigating.

ITS apologises for any inconvenience.
Resolution: 19 Feb 2020, 10:50 AM
The primary Azure connector host stalled during routine installation of Windows Security Updates and has now been restored. A successful sync operation has now completed.
Service affected: Microsoft Azure

Start: 18 Feb 2020, 7:00 PM
End: 19 Feb 2020, 10:50 AM
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Oracle Service Cloud upgrade to 19D

Resolved
Oracle Service Cloud upgrade to 19D.

Cutover scheduled for 7am Sunday, expected outage of 30 Minutes
Resolution: 16 Feb 2020, 7:30 AM
Automatic resolution.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

Start: 16 Feb 2020, 7:00 AM
End: 16 Feb 2020, 7:30 AM
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Issues with Application running on Citrix

Resolved
There is currently an issues with applications running on Citrix. We are currently working on the issues. User may be unable to access Citrix, be disconnected or notice slow performance.
Resolution: 14 Feb 2020, 5:00 PM
Applications published on Citrix (UQAPS) were accessible/usable after the workaround was applied on Friday afternoon. We are still working on a permanent fix but users can continue to use the Citrix (UQAPS) service.
Update: 14 Feb 2020, 1:00 PM
We have place a workaround to resolve the issue and have asked users to log into Citrix again.
Service affected: UQAPS Citrix

Start: 14 Feb 2020, 11:30 AM
End: 14 Feb 2020, 5:00 PM
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Enable ESXI host DVS network config

Resolved
After PRN Nextgen outage, there is a host that needs to have its network configured to be put back into production. Root cause has been found.
Resolution: 13 Feb 2020, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 13 Feb 2020, 8:00 PM
End: 13 Feb 2020, 9:00 PM
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Update Amazon RDS SSL/TLS certificates for Confluence Production

Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
Resolution: 12 Feb 2020, 6:00 PM
This change has been postponed until a later date.
Service affected: ITS Confluence

Start: 12 Feb 2020, 5:00 PM
End: 12 Feb 2020, 6:00 PM
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UQ Book It Intermittent Resource Access Issues

Resolved
Certain permissions groups are being applied inconsistently and providing reduced access to rooms and resources.
Resolution: 13 Feb 2020, 12:30 PM
Broker API was updated to latest version to ensure data validity.
Service affected: UQ Bookit

Start: 12 Feb 2020, 9:00 AM
End: 13 Feb 2020, 12:30 PM
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OS and Oracle patching for Oracle Development DBs on Linux Hosts (NGDC VMs)

Resolved
OS and Oracle patching on OracleDev EPG (NGDC VMs)

Resolution: 11 Feb 2020, 10:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 11 Feb 2020, 5:30 PM
End: 11 Feb 2020, 10:00 PM
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