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Learn.UQ (Blackboard) - OHS reports

Reduced service delivery during period
Instructors are currently unable to check if students have completed OHS modules required for the student to access a lab, workshops etc.

ITS is working with Blackboard on a solution to the issue.

If an instructor requires a report in the interim, please request a manual report be run by logging an IT support ticket:

https://staff.uq.edu.au/information-and-services/information-technology/it-support
Service affected: Blackboard

Start: 22 Feb 2021, 8:00 AM
End: Unknown
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 15 Apr 2021, 7:40 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 15 Apr 2021, 7:35 AM
    End: 15 Apr 2021, 7:40 AM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 15 Apr 2021, 7:30 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 15 Apr 2021, 7:15 AM
    End: 15 Apr 2021, 7:30 AM
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    EAIT Windows LABS fileserver unavailable

    Resolved
    EAIT coursework lab windows fileserving is not currently available.

    IT staff are investigating.
    Resolution: 15 Apr 2021, 8:32 AM
    Service has been restored
    Resolution: 15 Apr 2021, 8:32 AM
    Automatic resolution.
    Service affected: EAIT File Storage - LABS

    Start: 14 Apr 2021, 11:26 PM
    End: 15 Apr 2021, 8:32 AM
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    Applying critical patch to Exchange environment

    Resolved
    Microsoft have released an emergency patch. Some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Resolution: 14 Apr 2021, 8:00 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 14 Apr 2021, 6:30 PM
    End: 14 Apr 2021, 8:00 PM
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    Blackboard not syncing with external systems

    Resolved
    Blackboard is not currently syncing to most external systems. Most users should not be impacted.

    ITS is aware and expects to resolve the issue soon.
    Resolution: 14 Apr 2021, 2:35 PM
    Blackboard is now syncing successfully with external systems.
    Service affected: Blackboard

    Start: 14 Apr 2021, 11:30 AM
    End: 14 Apr 2021, 2:35 PM
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    Sir James Foots - Building aggregation switch upgrade

    Resolved
    This work will upgrade the building aggregation switches, migrate the building and EAIT staff to OneNet. No network service between 9:30am and approx 3:30pm. Building, duress, lab alarms will not go through to security, please avoid the building during this time. Any issues please contact Keryn Masters 0458 585 405.
    Resolution: 11 Apr 2021, 5:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 11 Apr 2021, 9:00 AM
    End: 11 Apr 2021, 5:00 PM
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    Remote Site outages due to MAN10 IOS Update

    Resolved
    Scheduled change - CR8950 MAN10 IOS Update 8.4(3)

    MAN10 will be updated with latest approved IOS version.

    This will result in a 15 min full network outage to the following UQ and SchoolsNet Sites during the outage window -

    UQ Network -

    999: Dalby - Goondir Dental Health
    84: Redcliffe Hospital
    999: QAAFI - Warwick - Hermitage Research Station
    999: Caboolture Hospital
    03-0494: UQ Healthy Living Clinic (Central Toowong)
    30: Baille Henderson Hospital
    08: Meadowbrook Clinic
    03-500b: Customs House
    30: Toowoomba RCS
    89-581: St Andrews Place
    RCS Bundaberg Hospital
    QAAFI Maroochy Rese...arch Facility
    IES Foundation Year 3
    Greenslopes Hospital
    UQ 88 Creek St CBD Campus
    17-0764: Charleville Training Centre SQRH
    RCS - Hervey Bay
    JKTech
    Indooroopilly Mine



    UQ SchoolsNet -

    Jabiru Community College
    Livingstone Christian College
    Queensland Theological College
    BBC Corinda Golf Club
    SchoolsNet - TSS Jnr
    SchoolsNet - BGS
    Ipswich Girls Grammar School
    StuartHolme
    UQ SchoolsNet A B Paterson College
    UQ SchoolsNet - Fraser Coast Anglican College
    UQ SchoolsNet Prentice - Citipointe
    UQ SchoolsNet Carmichael College
    SchoolsNet - All Saints Anglican
    UQ SchoolsNet - Marist College
    SchoolsNet - Toowoomba Grammar School
    SchoolsNet - Mt St Michaels
    SchoolsNet - Lutheran Ormeau Rivers District School
    UQ SchoolsNet Redlands College
    UQ SchoolsNet Downlands College Toowoomba
    UQ SchoolsNet Groves Christian College
    BBC Oxley Driving Range
    Brisbane Girls Grammar Sporting Fields
    UQ SchoolsNet Sheldon College
    UQ SchoolsNet Mueller College
    UQ SchoolsNet Somerville House
    SchoolsNet - Canterbury
    SchoolsNet - Loreto College
    Schoolsnet Gregory Terrace (GT)
    Schoolsnet Clayfield College
    SchoolsNet Brisbane Girls Grammar School
    SchoolsNet Brisbane Grammar School

    Read more
    Resolution: 11 Apr 2021, 6:50 AM
    Change completed successfully
    Service affected: Networks

    Start: 11 Apr 2021, 6:00 AM
    End: 11 Apr 2021, 6:50 AM
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    Exadata Platinum patching - magpie-cluster

    Resolved
    Patch the Prentice Exadata with the Jan 2021 Bundle Patch.

    Resolution: 10 Apr 2021, 8:00 PM
    Oracle Platinum Patching on PRN Exadata completed successfully. All non-production services are back online.
    Service affected: Oracle Production DB Hosting

    Start: 10 Apr 2021, 8:00 AM
    End: 10 Apr 2021, 8:00 PM
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    Routine server maintenence for InPlace Production.

    Resolved
    InPlace will be conducting routine server maintenance and this requires downtime.
    Reason: Windows Patching.
    Resolution: 10 Apr 2021, 9:00 AM
    Server maintenance completed. PVT successful.
    Service affected: InPlace

    Start: 10 Apr 2021, 7:00 AM
    End: 10 Apr 2021, 9:00 AM
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    Switchover Databases to CCR

    Resolved
    Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

    approx. 5 minute minor disruption per database during switchover from PRN to CCR.

    Resolution: 10 Apr 2021, 8:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 10 Apr 2021, 6:00 AM
    End: 10 Apr 2021, 8:00 AM
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    Schoolsnet network outage for some schools

    Resolved
    Investigations are underway and initial diagnosis is a Telstra fault and a urgent case has been logged. ETA unknown at this stage and updates provided until resolved.

    Immanuel Lutheran College Buderim
    Grace Lutheran, Rothwell
    Sunshine Coast Grammar School
    Ambrose Treacy College
    Early Learning Centre - Groves Christian College
    Churchie (Anglican Church Grammar School)
    The Lakes College
    Fairholme College
    Brigidine College
    St. Josephs College Nudgee
    Emmanuel College
    St Michaels College
    St Edmunds College Ipswich
    St. Josephs College Toowoomba
    St Brendans College
    Resolution: 9 Apr 2021, 11:00 AM
    Telstra has restored services
    Update: 9 Apr 2021, 10:02 AM
    5 Telstra Trunk Services, on 3 separate NTU's are impacted. Fault cases logged with Telstra - 173595810 173595830 173595808 173595821 Currently on hold with Telstra tech who is investigating..
    Service affected: UQSchoolsNet

    Start: 9 Apr 2021, 8:30 AM
    End: 9 Apr 2021, 11:00 AM
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    Prentice Level 5 Power Outage - P&F Works

    Resolved
    No network services/phones will be available on Prentice Level 5 due to P&F Power works which have been scheduled.
    Resolution: 9 Apr 2021, 6:00 AM
    Automatic resolution.
    Service affected: Building Networks

    Start: 9 Apr 2021, 4:00 AM
    End: 9 Apr 2021, 6:00 AM
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    Weekly Production Migration for SI-net

    Resolved
    https://serviceview.its.uq.edu.au/index.php?AP=change_request_ap&ACT=view_all&dialog=edit&change_request_id=8972
    Resolution: 8 Apr 2021, 5:45 PM
    Bug Fixes migrated to SI-net prod as per plan
    Service affected: SI-net

    Start: 8 Apr 2021, 5:32 PM
    End: 8 Apr 2021, 5:45 PM
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    Upgrade of the InPlace Production from v4.12.1.16 to v4.12.8.39

    Resolved
    Upgrade of the InPlace Production from v4.12.1.16 to v4.12.8.39
    This has been successfully tested (UAT) in the TEST environment.
    Resolution: 8 Apr 2021, 7:00 PM
    Upgrade went according to plan
    Service affected: InPlace

    Start: 8 Apr 2021, 5:00 PM
    End: 8 Apr 2021, 7:00 PM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 8 Apr 2021, 7:55 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 8 Apr 2021, 7:15 AM
    End: 8 Apr 2021, 7:55 AM
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    AAF Production Federation scheduled maintenance

    Resolved
    The Australian Access Federation (AAF) have advised that the AAF Production Federation will be undergoing scheduled maintenance.

    Between 500 AM and 7:00 AM, there will be a short outage where users may experience intermittent access to services in the Federation.
    Resolution: 8 Apr 2021, 7:00 AM
    Automatic resolution.
    Service affected: Australian Access Federation Identity Providers

    Start: 8 Apr 2021, 5:00 AM
    End: 8 Apr 2021, 7:00 AM
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    Restarting the system

    Resolved
    The two EC2 instances hosting Unitask are running out of memory. To resolve the issue, the instances are going to be restarted.

    During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the restart
    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 7 Apr 2021, 6:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 7 Apr 2021, 6:00 PM
    End: 7 Apr 2021, 6:30 PM
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    Add transcript noting in SI-net (continuation)

    Resolved
    This is a continuation of a change initiated on 1/04/2021 as mentioned on Change Request #8952

    From Semester 1 2021, commencing coursework students MUST complete Part A and Part B of the Academic Integrity Module, on edX (Edge-hosted), in their first semester in a new program.

    As part of this process, the RPA team has developed a series of processes to copy the records transcripts that students complete on the EDx platform and to reflect them in SI-net using robots.

    The details of the process can be seeing at https://confluence.its.uq.edu.au/confluence/x/KBNACg.

    The transcript noting of a backlog of close to 50,000 records (and increasing) ...have been started to be and entered in SI-net. This is required to be processed as soon as possible to prevent complaints from students.

    This request is to run the bots to record as many transcript noting as possible starting at 8:00am non-stop until all backlog records are entered. Then to schedule the bots to enter any note transcripts daily as students complete the Academic Integrity Module in EDx.

    Read more
    Resolution: 9 Apr 2021, 5:30 PM
    Automatic resolution.
    Service affected: RPA - Robotic Process Automation

    Start: 6 Apr 2021, 8:00 AM
    End: 9 Apr 2021, 5:30 PM
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    Weekly Production Migration for SI-net

    Resolved
    System maintenance
    Resolution: 6 Apr 2021, 7:40 AM
    Service affected: SI-net

    Start: 6 Apr 2021, 7:25 AM
    End: 6 Apr 2021, 7:40 AM
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    Exadata Platinum patching - plover-cluster

    Resolved
    Patch the CCR Exadata with the Jan 2021 Bundle Patch.

    Resolution: 3 Apr 2021, 8:00 PM
    Oracle Platinum Patching on CCR Exadata completed successfully.
    Service affected: Oracle Production DB Hosting

    Start: 3 Apr 2021, 8:00 AM
    End: 3 Apr 2021, 8:00 PM
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    Switchover Databases to PRN

    Resolved
    Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

    approx. 5 minute minor disruption per database during switchover from CCR to PRN.

    Resolution: 3 Apr 2021, 8:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 3 Apr 2021, 6:00 AM
    End: 3 Apr 2021, 8:00 AM
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    Switchover Aurion Database to PRN

    Resolved
    Switchover Aurion Database to PRN
    Resolution: 1 Apr 2021, 6:45 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 1 Apr 2021, 6:30 PM
    End: 1 Apr 2021, 6:45 PM
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    Reboot one of CCR Exadata cell storages (ploverceladm02) - hazardous works

    Resolved
    Reboot one of CCR Exadata cell storages (ploverceladm02) - hazardous works
    Resolution: 1 Apr 2021, 5:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 1 Apr 2021, 4:00 PM
    End: 1 Apr 2021, 5:00 PM
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    Add transcript noting in SI-net

    Resolved
    From Semester 1 2021, commencing coursework students MUST complete Part A and Part B of the Academic Integrity Module, on edX (Edge-hosted), in their first semester in a new program.

    As part of this process, the RPA team has developed a series of processes to copy the records transcripts that students complete on the EDx platform and entered them in SI-net using robots.

    The details of the process can be seeing at https://confluence.its.uq.edu.au/confluence/x/KBNACg.

    We currently have a backlog of close to 50,000 records requiring transcript noting in SI-net. This would need to be processed as soon as possible to prevent complaints from students.
    <...br /> This request is to run the bots to record as many transcript noting as possible during the day and then to run it again the remaining transcript noting on another date.

    Read more
    Resolution: 1 Apr 2021, 5:00 PM
    Automatic resolution.
    Service affected: RPA - Robotic Process Automation

    Start: 1 Apr 2021, 10:30 AM
    End: 1 Apr 2021, 5:00 PM
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    Tickets UQPSP-80, UQPSP-78 and UQPSP-76 and maintenance window for UQPSP-80

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

    Tickets UQPSP-80, UQPSP-78 and UQPSP-76 are ready to be completed in UQ PROD.
    For UQPSP-78 and UQPSP-76, there will be no outage.

    However, for UQPSP-80, we require a short maintenance window for the CMS to reboot and apply the config change. The outage itself will be brief, 10 minutes.
    Resolution: 1 Apr 2021, 1:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 1 Apr 2021, 12:00 AM
    End: 1 Apr 2021, 1:00 AM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 31 Mar 2021, 6:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 31 Mar 2021, 7:30 AM
    End: 31 Mar 2021, 6:00 PM
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 31 Mar 2021, 8:00 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 31 Mar 2021, 5:40 AM
    End: 31 Mar 2021, 8:00 AM
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    Building 28B, Tennis Demountable, Network Outage

    Resolved
    ITS are investigating a failed network switch in building 28B.
    Resolution: 6 Apr 2021, 3:06 PM
    Spare network switch installed
    Update: 6 Apr 2021, 3:07 PM
    Network switch replaced
    Service affected: Building Networks

    Start: 29 Mar 2021, 7:00 AM
    End: 6 Apr 2021, 3:06 PM
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    Update Microsoft 365 tenant branding

    Resolved
    The UQ image branding will be updated in Microsoft 365 (portal.office.com, outlook.office.com etc). There is no expected impact.
    Resolution: 26 Mar 2021, 11:45 AM
    Automatic resolution.
    Service affected: Office 365 - Office Online Apps

    Start: 26 Mar 2021, 11:30 AM
    End: 26 Mar 2021, 11:45 AM
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    upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1

    Resolved
    upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1
    Resolution: 25 Mar 2021, 9:00 PM
    Automatic resolution.
    Service affected: NGDC Serverfarm Load Balancer

    Start: 25 Mar 2021, 7:00 PM
    End: 25 Mar 2021, 9:00 PM
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    Uninstall Exchange from legacy DC client access servers

    Resolved
    The Exchange Systems have been moved over to two new NextGen DC VM servers.

    The old servers - uq-excas1 and uq-excas2 can now be decommissioned. They are not doing any mail routing or hosting mailboxes.

    The main impact of this change is that we may need to do a rolling restart or reboot of the servers to resolve issues with the exchange management portal - https://exchange.uq.edu.au/ecp. If users a using the portal during this time, please get them to try again later.

    Mail flow will not be affected.
    Resolution: 25 Mar 2021, 7:30 PM
    Exchange has been successfully uninstalled from these legacy servers uq-excas1 & uq-excas2.
    Service affected: Exchange Mail and Calendaring

    Start: 25 Mar 2021, 5:00 PM
    End: 25 Mar 2021, 7:30 PM
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    upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1

    Resolved
    upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1
    Resolution: 24 Mar 2021, 9:00 PM
    Automatic resolution.
    Service affected: NGDC Serverfarm Load Balancer

    Start: 24 Mar 2021, 7:00 PM
    End: 24 Mar 2021, 9:00 PM
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    Uninstall Exchange from legacy DC mailbox servers

    Resolved
    The Exchange Systems have been moved over to two new NextGen DC VM servers.

    The legacy servers of uq-exmbx1 and uq-exmbx2 can now been decommissions and they are not performing any mail routing or hosting mailboxes.

    The Exchange uninstaller will be run on these servers to remove them cleanly from the Exchange farm and Active Directory. There will not be any impact to users.
    Resolution: 23 Mar 2021, 5:00 PM
    Exchange has been successfully uninstalled from these legacy servers uq-exmbx1 & uq-exmbx2.
    Service affected: Exchange Mail and Calendaring

    Start: 23 Mar 2021, 12:00 PM
    End: 23 Mar 2021, 5:00 PM
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    Legacy compute Migration - move Silk Central to NGDC

    Resolved
    The Legacy Compute Migration Project is seeking approval to perform a migration of the Silk Central system from Legacy to Next Gen Data Centre.
    Resolution: 23 Mar 2021, 3:00 PM
    Service affected: Silk Central

    Start: 23 Mar 2021, 9:00 AM
    End: 23 Mar 2021, 3:00 PM
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    Failover of internet path

    Resolved
    Failover of internet path following emergency security patching of internet management appliances.
    Key Applications:
    Internet Access
    Resolution: 22 Mar 2021, 9:30 PM
    Automatic resolution.
    Service affected: Internet Services UQ

    Start: 22 Mar 2021, 9:00 PM
    End: 22 Mar 2021, 9:30 PM
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    Legacy network migration: Ray, Manta and WAN-Switch-2

    Resolved
    Network services are being migrated from legacy to OneNet. There will be a 5 minute outage between 13:05 and 13:15pm for some remote sites. RFC 8808. Contact is Project Manager, Keryn Masters, 0458 585 405
    Resolution: 21 Mar 2021, 3:00 PM
    Automatic resolution.
    Service affected: Network Upgrade Project

    Start: 21 Mar 2021, 10:00 AM
    End: 21 Mar 2021, 3:00 PM
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    AEB Aggregation switch upgrade

    Resolved
    The building aggregation switches are being upgraded, EAIT networks added to OneNet and EAIT staff moved to the new networks. Building alarms, CCTV and remote access control will not be available during this time. A security guide will be patrolling the building. Contact is Project Manager, Keryn Masters on 0458 585 405
    Resolution: 21 Mar 2021, 5:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 21 Mar 2021, 9:00 AM
    End: 21 Mar 2021, 5:00 PM
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    Gitlab Version Upgrade

    Resolved
    Gitlab will be upgraded to 13.9.4
    Resolution: 20 Mar 2021, 10:00 AM
    Automatic resolution.
    Service affected: Git

    Start: 20 Mar 2021, 7:00 AM
    End: 20 Mar 2021, 10:00 AM
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    Weekly Production Migration for UniFi - off cycle - https://jira.its.uq.edu.au/jira/browse/ENTSS-6008

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 18 Mar 2021, 3:50 PM
    Automatic resolution.
    Service affected: UniFi

    Start: 18 Mar 2021, 3:40 PM
    End: 18 Mar 2021, 3:50 PM
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    Deployment of release 5.18.7

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

    JSON error for auxiliary rules using the Or higher option
    Resolution: 18 Mar 2021, 2:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 18 Mar 2021, 12:00 AM
    End: 18 Mar 2021, 2:00 AM
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    Weekly Production Migration for SI-net

    Resolved
    System maintenance
    Resolution: 17 Mar 2021, 5:45 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 17 Mar 2021, 5:30 PM
    End: 17 Mar 2021, 5:45 PM
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    Weekly Production Migration for UniFi

    Resolved
    System Maintenance
    Resolution: 17 Mar 2021, 5:45 PM
    Automatic resolution.
    Service affected: UniFi

    Start: 17 Mar 2021, 5:30 PM
    End: 17 Mar 2021, 5:45 PM
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    Building 76 IMB - Network Performance Issues

    Resolved
    Staff may experience network performance issues in IMB Building 76. ITS Network is investigating a broadcast storm and taking actions to limit the impact.
    Resolution: 16 Mar 2021, 10:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 16 Mar 2021, 2:57 PM
    End: 16 Mar 2021, 10:00 PM
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    Issues with signing into Office 365

    Resolved
    We are currently looking an issue with logging into with signing in office 365.
    Resolution: 30 Nov -0001, 12:00 AM
    Automatic resolution.
    Update: 16 Mar 2021, 8:45 AM
    Issue should have been resolved around 8.30. There could be some users affected. We will monitor the situation before closing the status entry
    Update: 16 Mar 2021, 8:14 AM
    It appears the issue on Microsoft's side is currently resolving https://twitter.com/MSFT365Status https://portal.office.com/ServiceStatus
    Service affected: Office 365 - Sign On

    Start: 16 Mar 2021, 7:30 AM
    End: 16 Mar 2021, 8:30 AM
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    Legacy Compute Migration - migrate Exchange to NGDC

    Resolved
    This Change Entry seeks approval to perform a migration of UQs Exchange environment from Legacy to Next Gen Data Centre.

    This migration is being effected by commission 2 new servers on the same version of Exchange, introducing these into the Exchange Organisation and removing the Legacy devices. UQ mailboxes are housed in Office 365. The on-premises environment is retained at this point in time to facilitate mail flow into and out of the O365 system

    Information about the Exchange Environment can be viewed here:
    https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Exchange

    Note: no changes are being made to the legacy Exchange servers (unins...tall exchange - remove from Exchange Org). This will be a separate CR.

    Read more
    Resolution: 15 Mar 2021, 11:00 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 15 Mar 2021, 7:00 PM
    End: 15 Mar 2021, 11:00 PM
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    Aurion and MyAurion access Intermittent

    Resolved
    An unexpected issue is affecting Aurion and MyAurion. Access maybe intermittent.
    Resolution: 15 Mar 2021, 9:31 AM
    MyAurion is now back online.
    Service affected: Aurion

    Start: 15 Mar 2021, 9:31 AM
    End: 15 Mar 2021, 9:31 AM
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    Intermittent web sites issue

    Resolved
    An unknown issues is causing some UQ websites to have intermittent issues, showing a 502 bad gateway error message.

    ITS is investigating
    Resolution: 15 Mar 2021, 11:00 AM
    The underlying infrastructure issue has been resolved, and the affected web server has been restored.
    Service affected: Websites - Unix

    Start: 15 Mar 2021, 9:15 AM
    End: 15 Mar 2021, 11:00 AM
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    Long Pocket EAIT OneNet Connectivity

    Resolved
    The Long Pocket switches and routers are being updated with EAIT networks and EAIT staff only are being migrated to the new networks. No network outage planned.
    Resolution: 14 Mar 2021, 5:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 14 Mar 2021, 2:00 PM
    End: 14 Mar 2021, 5:00 PM
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    mySI-net maintenance

    Resolved
    SI-net will be patched to implement legislative event-driven reporting for students.
    Resolution: 14 Mar 2021, 2:15 PM
    Maintenance completed.
    Service affected: SI-net

    Start: 14 Mar 2021, 6:00 AM
    End: 14 Mar 2021, 2:15 PM
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    Legacy Compute Migration - move staff and student home drives from SOEFile to Isilon

    Resolved
    This Change entry seeks approval to move staff and student home drives from SOEFile to Isilon
    Resolution: 13 Mar 2021, 3:00 PM
    Automatic resolution.
    Service affected: nas02 Group & Home File Shares

    Start: 13 Mar 2021, 7:00 AM
    End: 13 Mar 2021, 3:00 PM
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    Emergency Security Patching

    Resolved
    Emergency security patching is being conducted on the Appliances. No impact is expected.

    Key Applications:
    Internet Access
    Resolution: 12 Mar 2021, 10:00 PM
    Automatic resolution.
    Service affected: Internet Management Service

    Start: 12 Mar 2021, 9:00 PM
    End: 12 Mar 2021, 10:00 PM
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    Emergency Security Patching

    Resolved
    Emergency security patching is being conducted on the Appliances. No impact is expected.

    Key Applications:
    Si-Net
    Unifi
    MySQL clusters
    Aurion
    Resolution: 11 Mar 2021, 11:00 PM
    Automatic resolution.
    Service affected: NGDC Serverfarm Load Balancer

    Start: 11 Mar 2021, 8:00 PM
    End: 11 Mar 2021, 11:00 PM
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    Jac system unavailable

    Resolved
    Oracle has reported a partial network outage in our region. Vendor is working to confirm root cause and resolution times with Oracle.
    Resolution: 11 Mar 2021, 11:00 AM
    Oracle Cloud Network Infrastructure DNS was the issues and is resolved and propagating now.
    Service affected: Jac

    Start: 11 Mar 2021, 10:05 AM
    End: 11 Mar 2021, 11:00 AM
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 11 Mar 2021, 8:15 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 11 Mar 2021, 8:00 AM
    End: 11 Mar 2021, 8:15 AM
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    On Premise Exchange Mail Services - Windows OS Patching

    Resolved
    As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Update: 10 Mar 2021, 5:24 PM
    We have extended the windows as we are ensuring the servers and SEP client are patched. There should not be no impact to users.
    Resolution: 10 Mar 2021, 5:15 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 10 Mar 2021, 4:00 PM
    End: 10 Mar 2021, 6:00 PM
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    UQ Jobs access is intermittent

    Resolved
    The PageUp system is currently intermittent. ITS are investigating with the vendor.
    Resolution: 10 Mar 2021, 2:34 PM
    A workaround had been put in place so that the site is reachable until PageUp resolved the issue from outside.
    Service affected: UQ Jobs Applicant Site

    Start: 10 Mar 2021, 11:41 AM
    End: 10 Mar 2021, 2:34 PM
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    DNS resolution issues for some external sites

    Resolved
    Due to an external issue unrelated to UQ, some DNS resolution is failing for some external sites.
    Resolution: 11 Mar 2021, 1:05 AM
    Issue resolved by third party, DNS resolution for websites affected recovered.
    Service affected: DNS & DHCP Servers

    Start: 10 Mar 2021, 11:00 AM
    End: 11 Mar 2021, 1:05 AM
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    Maintenance of Unitask

    Resolved
    Unitask hosting instances will be patched and a new set of API permissions will be deployed in preparation of the deployment of a new version of Conflict of Interest.

    During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 9 Mar 2021, 7:00 PM
    Maintenance was completed
    Service affected: Unitask

    Start: 9 Mar 2021, 6:00 PM
    End: 9 Mar 2021, 7:00 PM
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    eduroam issues for UQ users connecting at other universities

    Resolved
    ITS has found an issue caused by the upstream service provider AARNET and are working with them to restore stable connectivity.
    Resolution: 9 Mar 2021, 9:00 PM
    Issue corrected with upstream provider.
    Service affected: Wireless Network

    Start: 9 Mar 2021, 9:00 AM
    End: 9 Mar 2021, 9:00 PM
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    Login and system issues

    Resolved
    Service CRM is experiencing some Authentication issues which may impact some users. The CRM team are currently investigating.
    Resolution: 9 Mar 2021, 9:30 AM
    Authentication issues have now been resolved.
    Resolution: 9 Mar 2021, 9:30 AM
    Automatic resolution.
    Service affected: Oracle Service Cloud a.k.a Service CRM

    Start: 9 Mar 2021, 8:45 AM
    End: 9 Mar 2021, 9:30 AM
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    QBP building router upgrade

    Resolved
    The QBP building router is being upgraded as a pre-requisite activity for access switch upgrades. There will be one 5 minute outage in the morning that will impact all traffic into and out of the building and there after 1pm each floor will experience a 10 minute outage as its reconnected to the new switch.
    Resolution: 7 Mar 2021, 5:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 7 Mar 2021, 9:00 AM
    End: 7 Mar 2021, 5:00 PM
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    Wireless network migration

    Resolved
    At 6am there will be an expected outage of 10 seconds, with a low risk that the outage may take up to 10 minutes to resolve.
    Then, between 6:10am and 8:00am each connected user will notice another 10 second outage.
    Resolution: 7 Mar 2021, 8:00 AM
    Automatic resolution.
    Service affected: Wireless Network

    Start: 7 Mar 2021, 6:00 AM
    End: 7 Mar 2021, 8:00 AM
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    Routine server maintenence for InPlace Production.

    Resolved
    InPlace will be conducting routine server maintenance and this requires downtime.
    Reason: Windows Patching.
    Resolution: 6 Mar 2021, 8:00 AM
    Maintenance complete
    Service affected: InPlace

    Start: 6 Mar 2021, 6:00 AM
    End: 6 Mar 2021, 8:00 AM
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    UniFi PUM 37 Upgrade

    Resolved
    Updating UniFi to the latest patch (PUM image 37).
    Resolution: 8 Mar 2021, 8:00 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 6 Mar 2021, 6:00 AM
    End: 8 Mar 2021, 8:00 AM
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    OLA Release 6.3.7

    Resolved
    This change includes the following Jiras:

    EASE-7527 OLA - International Applicants Applying for an SFCR
    EASE-7528 OLA - No GST for SFCR Offshore Students
    EASE-7651 OLA - CRM code and FAQ for SFCR Payment Screen
    EASE-7652 OLA - BPOINT 2 digit response code
    EASE-7699 OLA - Design - Display previously uploaded files on the additional docs page

    ------- bugfix-----------
    ITSADSSD-29859 - Fix Empty Emails report
    Resolution: 4 Mar 2021, 8:20 AM
    Automatic resolution.
    Service affected: Online Applications - OLA

    Start: 4 Mar 2021, 6:30 AM
    End: 4 Mar 2021, 8:20 AM
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    On Premise Exchange Mail Services - Emergency Patch

    Resolved
    Microsoft Has released an emergency out of band patch. Some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Resolution: 3 Mar 2021, 9:00 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 3 Mar 2021, 6:00 PM
    End: 3 Mar 2021, 9:00 PM
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    Building new Exchange Production Servers in NextGen Data Centre

    Resolved
    As part of the Legacy Migration Project, new exchange 2013 servers are being built in the NextGen Data Centre. These servers will replace the current servers in Legacy Compute. The switch over to the new servers will be a separate change.

    Tonights change relates to installing Exchange 2013 on the new servers. This CR is for heighten awareness for any unexpected issues from building the new Exchange Production Servers.

    No issues are expected. However, there may be a window of 5 minutes when the exchange installer completed and the exchange.uq.edu.au URL is configured for the new servers. This may cause cause temporary issue for:

    1) any UQ Domain joi...ned windows machine with Outlook, that queries Active Directory and get one of the new servers that do not have the exchange.uq.edu.au URL.

    2) Exchange Delegates connecting to the new server(s) using the Exchange management shell (powershell) while the new servers are being setup (unlikely). The delegate should be able to connect to the other existing servers.

    If a users encounter an issue during this window, please use the Outlook Web Access and non-Outlook clients. Alternatively, wait 15 minutes and try again as the configuration for the load balance URL should be updated on the new servers.

    Read more
    Resolution: 2 Mar 2021, 9:00 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 2 Mar 2021, 4:00 PM
    End: 2 Mar 2021, 9:00 PM
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    Shenzhen gateway not accessable

    Resolved
    Users of the Travel affected VPN were unable to connect to the Shenzhen gateway. The Beijing gateway was available and the Global Protect client would have selected it.

    The issue with the Shenzhen gateway has now been corrected and we recommend users to disconnect and reconnect or change gateways if Shenzhen is more suitable.
    Resolution: 2 Mar 2021, 5:00 PM
    Automatic resolution.
    Service affected: VPN - Travel affected

    Start: 2 Mar 2021, 3:00 PM
    End: 2 Mar 2021, 5:00 PM
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    Delayed delivery of enquiries to some Service CRM queues

    Resolved
    Some mailboxes are experiencing delays in passing enquiries into Service CRM.
    Resolution: 2 Mar 2021, 7:12 AM
    All mail has now caught up and enquiries have been created
    Update: 2 Mar 2021, 7:12 AM
    This issue has ben resolved. Multiple email loops caused overload on Techmail Service. Some mailboxes were auto-disabled due to security settings.
    Service affected: Oracle Service Cloud a.k.a Service CRM

    Start: 1 Mar 2021, 4:04 PM
    End: 2 Mar 2021, 7:12 AM
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    UQ RDM Q Collections experienced intermittent inability to recall offline data

    Resolved
    The storage that holds the offline data associated with older RDM Q collections experienced a very large and unexpected data ingest over Sunday and Monday. This resulted in a full state that meant recall of data on the same storage had no room to come back to the client. The vendor was engaged to remediate this with urgency and the system is operational again.

    The storage is still under extremely heavy load and remains close to capacity but is servicing all clients without impact. The vendor is monitoring this and is actively working to speed up the eviction and space clearing process to prevent service quality degradation.

    This notice will be further updated when ...and if there is a service impact.

    Read more
    Resolution: 2 Mar 2021, 5:08 AM
    Automatic resolution.
    Update: 2 Mar 2021, 5:08 AM
    The service has successfully recovered from the large ingest issue and the policy adjustments to free space more effectively are working correctly.
    Service affected: UQ Research Data Manager

    Start: 1 Mar 2021, 9:03 AM
    End: 2 Mar 2021, 5:08 AM
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    UQPSP-58 CEEP-2417: JSON for requirements for 2455 has empty SRC field

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

    This is currently the best solution we can provide for items of this size. In our testing, we concluded that a PR of the size BInf Tech took about 65 seconds to leave the CMS with a fully created JSON (PDF included). To achieve this, we made significant upgrades to the PDF generator.
    These upgrades have increased both the stability and efficiency of the PDF generator so that it wouldnt timeout even with items the size double of BInfTech, however, at that point I think our browsers would just crash ????.

    The reason why the JSON email is taking longer than the time I mentioned abo...ve is that the JSON email actually waits for the downstream system to respond back with an ACK so that it can also include it in the email.

    You may let the end-users know that weve made upgrades to allow the publishing of very large objects and that due to their size, publish may take a minute or two longer for all systems to sync.
    The upgrade would require an outage for the CMS and PDF exporter apps to reboot and apply new changes. I am forecasting a 15-minute outage maximum.

    Read more
    Resolution: 27 Feb 2021, 2:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 27 Feb 2021, 12:00 AM
    End: 27 Feb 2021, 2:00 AM
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    Nas02 Reduced Redundancy

    Resolved
    A node has failed in the cluster. Waiting on replacement node.

    No impact to current services.

    Expected delivery of new node is Saturday.
    Resolution: 27 Feb 2021, 4:00 PM
    Automatic resolution.
    Service affected: nas02 Group & Home File Shares

    Start: 26 Feb 2021, 4:34 PM
    End: 27 Feb 2021, 4:00 PM
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    CCR Data Centre Lighting Hazard

    Resolved
    A lighting strip in the CCR Data Centre become dislodged. it has been temporarily secured. electricians will be back on Monday 1st March to fix. Please limit access to DC to only essential work.
    Resolution: 1 Mar 2021, 11:00 AM
    Automatic resolution.
    Service affected: Data Centre Network

    Start: 26 Feb 2021, 8:00 AM
    End: 1 Mar 2021, 11:00 AM
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    Business School FileServer Outage

    Resolved
    Were conducting a scheduled migration of the schools Fileserver on Tuesday 23rd February between 6pm-10pm.

    Services affected

    During the outage the following shared drives will not be available.

    H: Drive (Home)
    S: Drive (Shared)
    K: Drive (Collaborations)
    L: Drive (Multimedia Teams)

    Recommendations for accessing files:

    If you require files from any of the above drives between 6pm-10pm Tuesday evening we recommend copying your files to either OneDrive or, if you are not yet using OneDrive, your local computer. You can copy any files back if need be once the outage is complete.

    We apologise for ...any inconvenience and disruption this may cause and we will advise you as soon as possible when services are restored and available.

    If you require further information about the outage please feel to contact us at heldesk@business.uq.edu.au, call us on 56999, or visit us at the Helpdesk window.

    Read more
    Resolution: 23 Feb 2021, 10:00 PM
    Automatic resolution.
    Service affected: UQBS Fileserver Production

    Start: 23 Feb 2021, 6:00 PM
    End: 23 Feb 2021, 10:00 PM
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    Aurion and MyAurion unavailable

    Resolved
    Aurion and MyAurion will be unavailable from 5 PM to 6.30 PM on Tuesday 23rd of February 2021 due to maintenance.
    Resolution: 23 Feb 2021, 7:00 PM
    Automatic resolution.
    Service affected: Aurion

    Start: 23 Feb 2021, 5:00 PM
    End: 23 Feb 2021, 7:00 PM
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    An unscheduled outage is affecting Aurion

    Resolved
    An unscheduled outage is affecting Aurion and related drives. ITS is investigating. Service may be intermittent during this period.
    Resolution: 23 Feb 2021, 3:48 PM
    Resolution: 23 Feb 2021, 10:25 AM
    Automatic resolution.
    Service affected: Aurion

    Start: 23 Feb 2021, 9:25 AM
    End: 23 Feb 2021, 3:48 PM
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    Nas01 Performance Issues

    Resolved
    Performance issues potentially impacting NFS/SMB for Applications hosted on nas01/apps-smb/apps-nfs. Storage for applications hosted on nas01 may be experiencing degradation of performance. ITS are currently investigating these issues.
    Resolution: 24 Feb 2021, 6:00 PM
    Config changes made on cluster to resolve performance issues. Testing carried out by application owners - confirmed all good. Config changes also made on secondary cluster to keep nas01/02 in sync.
    Update: 23 Feb 2021, 4:01 PM
    Issue for performance has been resolved by disabling the Sync service. Further work is progressing with Vendor to find root cause and apply fix.
    Update: 23 Feb 2021, 11:40 AM
    Issue on cluster are impacting service utilising NFS and SMB. Service utilising this storage will be experiencing possible slow performance
    Service affected: nas01 NFS File Storage

    Start: 23 Feb 2021, 9:19 AM
    End: 24 Feb 2021, 6:00 PM
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    Learn.UQ (Blackboard) notifications

    Resolved
    Please be aware that since the system stability issues on Monday 22nd, the Notifications Service in Learn.UQ has been temporarily disabled. This includes some Emails, Push Notifications (via mobile app), and the Notifications Dashboard within Learn.UQ.

    Announcements posted with Send a copy of this announcement enabled are still generating email notifications.

    Teaching Staff should advise their students to check their course sites regularly for any updates to content/assessment until this problem is resolved.

    Please check back here for further updates, or check the spotlight panel on the Learn.UQ welcome page.

    ITS is continuing to investi...gating the issue with the vendor.

    Read more
    Update: 26 Feb 2021, 12:10 PM
    Remedy works were carried out by the vendor, and the notifications service has been re-enabled. Old notifications were cleaned out by UQ changing the cleaning setting to be only 1 day (and 7 for important notifications) The vendor added a table index to a ECPS building block table to reduce future issues, and slow data eccess.
    Resolution: 26 Feb 2021, 12:03 PM
    Automatic resolution.
    Service affected: Blackboard

    Start: 22 Feb 2021, 11:00 AM
    End: 26 Feb 2021, 12:03 PM
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    Learn.UQ (Blackboard) is currently unavailable

    Resolved
    ITS is investigating with the vendor.
    Resolution: 22 Feb 2021, 12:43 PM
    Root cause analysis underway.
    Update: 22 Feb 2021, 11:57 AM
    Service has been restored, however email notifications have been temporarily disabled.
    Service affected: Blackboard

    Start: 22 Feb 2021, 10:15 AM
    End: 22 Feb 2021, 12:43 PM
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    Learn.UQ (Blackboard) groups issue

    Resolved
    Groups in Learn.UQ were last synced to groups set up in Allocate+ on Thursday 18 March.

    This service status will be updated again the next time the groups are synced.
    Resolution: 23 Mar 2021, 2:46 PM
    Groups are now being synced hourly.
    Service affected: Blackboard

    Start: 22 Feb 2021, 8:00 AM
    End: 23 Mar 2021, 2:46 PM
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    Hazardous works - Emergency Aarnet Fibre works on UQ link to Polaris DC

    Resolved
    Hazardous works - Emergency Aarnet Fibre works will impact RCC fibre and ethernet service to Polaris with one of the two links between UQ and Polaris down for 5 minutes.
    Resolution: 20 Feb 2021, 10:10 PM
    Automatic resolution.
    Service affected: Networks

    Start: 20 Feb 2021, 10:00 PM
    End: 20 Feb 2021, 10:10 PM
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    UQ Digital Workspace HTML/Web Access Problems

    Resolved
    Some users are experiencing connection issues using the HTML/Web Access client via the UQ Digital Workspace portal.

    Issue identified, when a user launches a HTML/Web Access session the client will connect then disconnect after a few seconds.

    VMware and ITS engineers are working through this problem.

    Work around is to install the VMware Horizon Client.
    Resolution: 22 Feb 2021, 8:35 AM
    UQ Digital Workspace Web Access service restored.
    Service affected: UQ Digital Workspace

    Start: 19 Feb 2021, 7:35 AM
    End: 22 Feb 2021, 8:35 AM
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    Jac (Global IT Factory - Vendor) Upgrade to Release 5.18.1

    Resolved
    Vendor upgrade of Jac to Release Release 5.18.1
    Including https://globalitfactory.atlassian.net/browse/UQPSP-29
    - standard support activity/configuration(to add a user role)

    Has passed UAT in TEST
    Resolution: 19 Feb 2021, 1:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 18 Feb 2021, 9:00 PM
    End: 19 Feb 2021, 1:00 AM
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 18 Feb 2021, 7:30 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 18 Feb 2021, 7:15 AM
    End: 18 Feb 2021, 7:30 AM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 18 Feb 2021, 7:15 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 18 Feb 2021, 7:00 AM
    End: 18 Feb 2021, 7:15 AM
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    UQ Digital Workspace Login Problems

    Resolved
    Unscheduled Outage Relating to F5 Issue
    Resolution: 18 Feb 2021, 7:53 AM
    The issue affecting the F5 load balancers has been resolved with the underlying issue identified and resolved. Services are being/have been migrated back to re-instate capacity without interruption.
    Service affected: UQ Digital Workspace

    Start: 17 Feb 2021, 11:42 AM
    End: 18 Feb 2021, 7:53 AM
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    Unscheduled Outage Relating to F5 Issue

    Resolved
    Resolution: 17 Feb 2021, 4:03 AM
    SI-net has been restored to normal operation
    Update: 17 Feb 2021, 3:15 PM
    Services restored to normal. Monitoring system
    Update: 17 Feb 2021, 12:30 PM
    User access from UQ network is available Report distribution is not available Webservices are not available
    Service affected: SI-net

    Start: 17 Feb 2021, 11:34 AM
    End: 17 Feb 2021, 4:03 AM
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    Unscheduled Outage Relating to F5 Issue

    Resolved
    Resolution: 17 Feb 2021, 3:10 AM
    Underlying F5 issue impacting UniFi has been resolved. UniFi service has been restored
    Update: 17 Feb 2021, 3:11 PM
    Services restored to normal
    Update: 17 Feb 2021, 1:42 PM
    User access is restored Reports are posting UniFi Webservices are operational
    Service affected: UniFi

    Start: 17 Feb 2021, 11:34 AM
    End: 17 Feb 2021, 3:10 AM
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    Unscheduled outage to all central MySQL services

    Resolved
    The MySQL database service is currently unavailable due to the endpoints being unreachable.

    UQ Engineers are currently working on a resolution
    Resolution: 17 Feb 2021, 11:52 AM
    Service affected: MySQL Database Hosting Services NGDC

    Start: 17 Feb 2021, 10:01 AM
    End: 17 Feb 2021, 11:52 AM
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    Nas02 - Unable to Access Archived Files

    Resolved
    Nas02 regularly archives file data (word docs, images, etc) that has not been accessed for over One year.

    This data is currently unable to be accessed due to the ongoing infrastructure outage.

    Files that have been created or accessed within the last year will still be accessible.
    Resolution: 17 Feb 2021, 4:00 PM
    Service affected: nas02 Group & Home File Shares

    Start: 17 Feb 2021, 9:00 AM
    End: 17 Feb 2021, 4:00 PM
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    DNS resolution via F5 global load balancing failure

    Resolved
    An issue is preventing DNS resolution for services that have records hosted on the F5 load balancer.





    Resolution: 17 Feb 2021, 11:46 AM
    Automatic resolution.
    Service affected: NGDC Serverfarm Load Balancer

    Start: 17 Feb 2021, 8:45 AM
    End: 17 Feb 2021, 11:46 AM
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    Authentication services failing intermittently for auth.uq.edu.au

    Resolved
    Services using auth.uq.edu.au are experiencing intermittent failures when connecting. this is impacting service including

    - My.UQ
    - Learn.UQ
    - Office365
    - CRM
    - Webprism
    - Uq Jobs
    - Unifi
    - Service View
    - PPL
    - My Aurion
    - MFA
    - HR Portal
    - Compliance
    - CAS
    - Archibus
    - Auth.UQ
    - Credit Precedence
    - Science Contracts
    - Staff Development
    Resolution: 17 Feb 2021, 4:00 PM
    F5 issues resolved by ITS and vendors
    Service affected: UQ Authenticate

    Start: 17 Feb 2021, 8:30 AM
    End: 17 Feb 2021, 4:00 PM
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    Aarnet Fibre works impacting RCC service to Polaris - SL8500 Tape Libraries Offline

    Resolved
    Minimal impact on data services as the 100 Gb links are active/active and traffic will re-route when each link goes down.

    The data flow to the SL8500 Tape Libraries will be shutdown from 21:00 until after the change has been completed by Aarnet. This is expected to be a total of 180 mins.

    Full details in CR8663
    Resolution: 16 Feb 2021, 6:00 AM
    Automatic resolution.
    Service affected: Networks

    Start: 15 Feb 2021, 9:00 PM
    End: 16 Feb 2021, 6:00 AM
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    Outage to voice services for Gatton Building 8156 Vet Hospital

    Resolved
    The voice services to the Vet Hospital did not recover after a power outage affecting most of the Gatton Campus occured. This is due to a switch providing voice services not recovering from loss of power.

    As this is a 24/7 number, voice redirections to mobiles is being put in place until a failed switch can be replaced.
    Resolution: 14 Feb 2021, 1:00 PM
    Faulty switch has been replaced, and temporary re-directions turned off
    Update: 13 Feb 2021, 3:54 PM
    Oncall network and voice staff are working to resolve this issue. A tempoary re-direction is in place for voice services so the Vet Hospital can still be contacted in emergency on mobiles.
    Service affected: Voice Services

    Start: 13 Feb 2021, 3:41 PM
    End: 14 Feb 2021, 1:00 PM
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    Routine server maintenence for Jac Production.

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will be conducting routine server maintenance and this requires downtime.
    Reason: Oracle has advised that they are performing infrastructure maintenance that requires a restart of database services.
    Resolution: 12 Feb 2021, 1:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 12 Feb 2021, 12:00 AM
    End: 12 Feb 2021, 1:00 AM
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    On Premise Exchange Mail Services - Windows OS Patching

    Resolved
    As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Resolution: 11 Feb 2021, 5:15 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 11 Feb 2021, 4:00 PM
    End: 11 Feb 2021, 5:15 PM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 11 Feb 2021, 7:15 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 11 Feb 2021, 7:00 AM
    End: 11 Feb 2021, 7:15 AM
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    SCCM 2010 Upgrade

    Resolved
    Scheduled SCCM upgrade from version 2006 to 2010.
    Resolution: 9 Feb 2021, 9:30 PM
    Automatic resolution.
    Service affected: System Center Configuration Manager

    Start: 9 Feb 2021, 6:30 PM
    End: 9 Feb 2021, 9:30 PM
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    Digicert Service Unavailable

    Resolved
    Digicert will be unavailable to users for 24 hours as ITS works to solve issues from the recent migration.

    We apologise for the inconvenience.
    Resolution: 9 Feb 2021, 3:00 PM
    Digicert have resolved the issues and ITS has provisioned all technical users as per the original account.
    Resolution: 9 Feb 2021, 3:00 PM
    Services have been restored.
    Service affected: SSL/TLS Infrastructure

    Start: 9 Feb 2021, 10:00 AM
    End: 9 Feb 2021, 3:00 PM
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    Deployment of new version of Contracts and Grants processes

    Resolved
    A new version of the following processes from Contracts and Grants will be deployed:
    * ARC End of Year Report and
    * ARC End of Year Report Upload

    During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the maintenance

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 8 Feb 2021, 6:45 PM
    New versions of the following processes from Contracts and Grants were deployed: * ARC End of Year Report and * ARC End of Year Report Upload Unitask is operating normally.
    Service affected: Unitask

    Start: 8 Feb 2021, 6:00 PM
    End: 8 Feb 2021, 6:45 PM
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