Learn.UQ (Blackboard) - OHS reports

Reduced service delivery during period
Instructors are currently unable to check if students have completed OHS modules required for the student to access a lab, workshops etc.

ITS is working with Blackboard on a solution to the issue.

If an instructor requires a report in the interim, please request a manual report be run by logging an IT support ticket:

https://staff.uq.edu.au/information-and-services/information-technology/it-support
Service affected: Blackboard

Start: 22 Feb 2021, 8:00 AM
End: Unknown
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



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Resolution: 15 Apr 2021, 7:40 AM
Automatic resolution.
Service affected: UniFi

Start: 15 Apr 2021, 7:35 AM
End: 15 Apr 2021, 7:40 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


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Resolution: 15 Apr 2021, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 15 Apr 2021, 7:15 AM
End: 15 Apr 2021, 7:30 AM
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EAIT Windows LABS fileserver unavailable

Resolved
EAIT coursework lab windows fileserving is not currently available.

IT staff are investigating.
Resolution: 15 Apr 2021, 8:32 AM
Service has been restored
Resolution: 15 Apr 2021, 8:32 AM
Automatic resolution.
Service affected: EAIT File Storage - LABS

Start: 14 Apr 2021, 11:26 PM
End: 15 Apr 2021, 8:32 AM
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Applying critical patch to Exchange environment

Resolved
Microsoft have released an emergency patch. Some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 14 Apr 2021, 8:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 14 Apr 2021, 6:30 PM
End: 14 Apr 2021, 8:00 PM
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Blackboard not syncing with external systems

Resolved
Blackboard is not currently syncing to most external systems. Most users should not be impacted.

ITS is aware and expects to resolve the issue soon.
Resolution: 14 Apr 2021, 2:35 PM
Blackboard is now syncing successfully with external systems.
Service affected: Blackboard

Start: 14 Apr 2021, 11:30 AM
End: 14 Apr 2021, 2:35 PM
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Sir James Foots - Building aggregation switch upgrade

Resolved
This work will upgrade the building aggregation switches, migrate the building and EAIT staff to OneNet. No network service between 9:30am and approx 3:30pm. Building, duress, lab alarms will not go through to security, please avoid the building during this time. Any issues please contact Keryn Masters 0458 585 405.
Resolution: 11 Apr 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 11 Apr 2021, 9:00 AM
End: 11 Apr 2021, 5:00 PM
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Remote Site outages due to MAN10 IOS Update

Resolved
Scheduled change - CR8950 MAN10 IOS Update 8.4(3)

MAN10 will be updated with latest approved IOS version.

This will result in a 15 min full network outage to the following UQ and SchoolsNet Sites during the outage window -

UQ Network -

999: Dalby - Goondir Dental Health
84: Redcliffe Hospital
999: QAAFI - Warwick - Hermitage Research Station
999: Caboolture Hospital
03-0494: UQ Healthy Living Clinic (Central Toowong)
30: Baille Henderson Hospital
08: Meadowbrook Clinic
03-500b: Customs House
30: Toowoomba RCS
89-581: St Andrews Place
RCS Bundaberg Hospital
QAAFI Maroochy Rese...arch Facility
IES Foundation Year 3
Greenslopes Hospital
UQ 88 Creek St CBD Campus
17-0764: Charleville Training Centre SQRH
RCS - Hervey Bay
JKTech
Indooroopilly Mine



UQ SchoolsNet -

Jabiru Community College
Livingstone Christian College
Queensland Theological College
BBC Corinda Golf Club
SchoolsNet - TSS Jnr
SchoolsNet - BGS
Ipswich Girls Grammar School
StuartHolme
UQ SchoolsNet A B Paterson College
UQ SchoolsNet - Fraser Coast Anglican College
UQ SchoolsNet Prentice - Citipointe
UQ SchoolsNet Carmichael College
SchoolsNet - All Saints Anglican
UQ SchoolsNet - Marist College
SchoolsNet - Toowoomba Grammar School
SchoolsNet - Mt St Michaels
SchoolsNet - Lutheran Ormeau Rivers District School
UQ SchoolsNet Redlands College
UQ SchoolsNet Downlands College Toowoomba
UQ SchoolsNet Groves Christian College
BBC Oxley Driving Range
Brisbane Girls Grammar Sporting Fields
UQ SchoolsNet Sheldon College
UQ SchoolsNet Mueller College
UQ SchoolsNet Somerville House
SchoolsNet - Canterbury
SchoolsNet - Loreto College
Schoolsnet Gregory Terrace (GT)
Schoolsnet Clayfield College
SchoolsNet Brisbane Girls Grammar School
SchoolsNet Brisbane Grammar School

Read more
Resolution: 11 Apr 2021, 6:50 AM
Change completed successfully
Service affected: Networks

Start: 11 Apr 2021, 6:00 AM
End: 11 Apr 2021, 6:50 AM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the Jan 2021 Bundle Patch.

Resolution: 10 Apr 2021, 8:00 PM
Oracle Platinum Patching on PRN Exadata completed successfully. All non-production services are back online.
Service affected: Oracle Production DB Hosting

Start: 10 Apr 2021, 8:00 AM
End: 10 Apr 2021, 8:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 10 Apr 2021, 9:00 AM
Server maintenance completed. PVT successful.
Service affected: InPlace

Start: 10 Apr 2021, 7:00 AM
End: 10 Apr 2021, 9:00 AM
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Switchover Databases to CCR

Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

approx. 5 minute minor disruption per database during switchover from PRN to CCR.

Resolution: 10 Apr 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 10 Apr 2021, 6:00 AM
End: 10 Apr 2021, 8:00 AM
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Schoolsnet network outage for some schools

Resolved
Investigations are underway and initial diagnosis is a Telstra fault and a urgent case has been logged. ETA unknown at this stage and updates provided until resolved.

Immanuel Lutheran College Buderim
Grace Lutheran, Rothwell
Sunshine Coast Grammar School
Ambrose Treacy College
Early Learning Centre - Groves Christian College
Churchie (Anglican Church Grammar School)
The Lakes College
Fairholme College
Brigidine College
St. Josephs College Nudgee
Emmanuel College
St Michaels College
St Edmunds College Ipswich
St. Josephs College Toowoomba
St Brendans College
Resolution: 9 Apr 2021, 11:00 AM
Telstra has restored services
Update: 9 Apr 2021, 10:02 AM
5 Telstra Trunk Services, on 3 separate NTU's are impacted. Fault cases logged with Telstra - 173595810 173595830 173595808 173595821 Currently on hold with Telstra tech who is investigating..
Service affected: UQSchoolsNet

Start: 9 Apr 2021, 8:30 AM
End: 9 Apr 2021, 11:00 AM
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Prentice Level 5 Power Outage - P&F Works

Resolved
No network services/phones will be available on Prentice Level 5 due to P&F Power works which have been scheduled.
Resolution: 9 Apr 2021, 6:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 9 Apr 2021, 4:00 AM
End: 9 Apr 2021, 6:00 AM
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Weekly Production Migration for SI-net

Resolved
https://serviceview.its.uq.edu.au/index.php?AP=change_request_ap&ACT=view_all&dialog=edit&change_request_id=8972
Resolution: 8 Apr 2021, 5:45 PM
Bug Fixes migrated to SI-net prod as per plan
Service affected: SI-net

Start: 8 Apr 2021, 5:32 PM
End: 8 Apr 2021, 5:45 PM
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Upgrade of the InPlace Production from v4.12.1.16 to v4.12.8.39

Resolved
Upgrade of the InPlace Production from v4.12.1.16 to v4.12.8.39
This has been successfully tested (UAT) in the TEST environment.
Resolution: 8 Apr 2021, 7:00 PM
Upgrade went according to plan
Service affected: InPlace

Start: 8 Apr 2021, 5:00 PM
End: 8 Apr 2021, 7:00 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 8 Apr 2021, 7:55 AM
Automatic resolution.
Service affected: SI-net

Start: 8 Apr 2021, 7:15 AM
End: 8 Apr 2021, 7:55 AM
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AAF Production Federation scheduled maintenance

Resolved
The Australian Access Federation (AAF) have advised that the AAF Production Federation will be undergoing scheduled maintenance.

Between 500 AM and 7:00 AM, there will be a short outage where users may experience intermittent access to services in the Federation.
Resolution: 8 Apr 2021, 7:00 AM
Automatic resolution.
Service affected: Australian Access Federation Identity Providers

Start: 8 Apr 2021, 5:00 AM
End: 8 Apr 2021, 7:00 AM
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Restarting the system

Resolved
The two EC2 instances hosting Unitask are running out of memory. To resolve the issue, the instances are going to be restarted.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the restart
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 7 Apr 2021, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 7 Apr 2021, 6:00 PM
End: 7 Apr 2021, 6:30 PM
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Add transcript noting in SI-net (continuation)

Resolved
This is a continuation of a change initiated on 1/04/2021 as mentioned on Change Request #8952

From Semester 1 2021, commencing coursework students MUST complete Part A and Part B of the Academic Integrity Module, on edX (Edge-hosted), in their first semester in a new program.

As part of this process, the RPA team has developed a series of processes to copy the records transcripts that students complete on the EDx platform and to reflect them in SI-net using robots.

The details of the process can be seeing at https://confluence.its.uq.edu.au/confluence/x/KBNACg.

The transcript noting of a backlog of close to 50,000 records (and increasing) ...have been started to be and entered in SI-net. This is required to be processed as soon as possible to prevent complaints from students.

This request is to run the bots to record as many transcript noting as possible starting at 8:00am non-stop until all backlog records are entered. Then to schedule the bots to enter any note transcripts daily as students complete the Academic Integrity Module in EDx.

Read more
Resolution: 9 Apr 2021, 5:30 PM
Automatic resolution.
Service affected: RPA - Robotic Process Automation

Start: 6 Apr 2021, 8:00 AM
End: 9 Apr 2021, 5:30 PM
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Weekly Production Migration for SI-net

Resolved
System maintenance
Resolution: 6 Apr 2021, 7:40 AM
Service affected: SI-net

Start: 6 Apr 2021, 7:25 AM
End: 6 Apr 2021, 7:40 AM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the Jan 2021 Bundle Patch.

Resolution: 3 Apr 2021, 8:00 PM
Oracle Platinum Patching on CCR Exadata completed successfully.
Service affected: Oracle Production DB Hosting

Start: 3 Apr 2021, 8:00 AM
End: 3 Apr 2021, 8:00 PM
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Switchover Databases to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 3 Apr 2021, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 3 Apr 2021, 6:00 AM
End: 3 Apr 2021, 8:00 AM
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Switchover Aurion Database to PRN

Resolved
Switchover Aurion Database to PRN
Resolution: 1 Apr 2021, 6:45 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 1 Apr 2021, 6:30 PM
End: 1 Apr 2021, 6:45 PM
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Reboot one of CCR Exadata cell storages (ploverceladm02) - hazardous works

Resolved
Reboot one of CCR Exadata cell storages (ploverceladm02) - hazardous works
Resolution: 1 Apr 2021, 5:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 1 Apr 2021, 4:00 PM
End: 1 Apr 2021, 5:00 PM
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Add transcript noting in SI-net

Resolved
From Semester 1 2021, commencing coursework students MUST complete Part A and Part B of the Academic Integrity Module, on edX (Edge-hosted), in their first semester in a new program.

As part of this process, the RPA team has developed a series of processes to copy the records transcripts that students complete on the EDx platform and entered them in SI-net using robots.

The details of the process can be seeing at https://confluence.its.uq.edu.au/confluence/x/KBNACg.

We currently have a backlog of close to 50,000 records requiring transcript noting in SI-net. This would need to be processed as soon as possible to prevent complaints from students.
<...br /> This request is to run the bots to record as many transcript noting as possible during the day and then to run it again the remaining transcript noting on another date.

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Resolution: 1 Apr 2021, 5:00 PM
Automatic resolution.
Service affected: RPA - Robotic Process Automation

Start: 1 Apr 2021, 10:30 AM
End: 1 Apr 2021, 5:00 PM
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Tickets UQPSP-80, UQPSP-78 and UQPSP-76 and maintenance window for UQPSP-80

Resolved
GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

Tickets UQPSP-80, UQPSP-78 and UQPSP-76 are ready to be completed in UQ PROD.
For UQPSP-78 and UQPSP-76, there will be no outage.

However, for UQPSP-80, we require a short maintenance window for the CMS to reboot and apply the config change. The outage itself will be brief, 10 minutes.
Resolution: 1 Apr 2021, 1:00 AM
Automatic resolution.
Service affected: Jac

Start: 1 Apr 2021, 12:00 AM
End: 1 Apr 2021, 1:00 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 31 Mar 2021, 6:00 PM
Automatic resolution.
Service affected: SI-net

Start: 31 Mar 2021, 7:30 AM
End: 31 Mar 2021, 6:00 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 31 Mar 2021, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 31 Mar 2021, 5:40 AM
End: 31 Mar 2021, 8:00 AM
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Building 28B, Tennis Demountable, Network Outage

Resolved
ITS are investigating a failed network switch in building 28B.
Resolution: 6 Apr 2021, 3:06 PM
Spare network switch installed
Update: 6 Apr 2021, 3:07 PM
Network switch replaced
Service affected: Building Networks

Start: 29 Mar 2021, 7:00 AM
End: 6 Apr 2021, 3:06 PM
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Update Microsoft 365 tenant branding

Resolved
The UQ image branding will be updated in Microsoft 365 (portal.office.com, outlook.office.com etc). There is no expected impact.
Resolution: 26 Mar 2021, 11:45 AM
Automatic resolution.
Service affected: Office 365 - Office Online Apps

Start: 26 Mar 2021, 11:30 AM
End: 26 Mar 2021, 11:45 AM
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upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1

Resolved
upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1
Resolution: 25 Mar 2021, 9:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 25 Mar 2021, 7:00 PM
End: 25 Mar 2021, 9:00 PM
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Uninstall Exchange from legacy DC client access servers

Resolved
The Exchange Systems have been moved over to two new NextGen DC VM servers.

The old servers - uq-excas1 and uq-excas2 can now be decommissioned. They are not doing any mail routing or hosting mailboxes.

The main impact of this change is that we may need to do a rolling restart or reboot of the servers to resolve issues with the exchange management portal - https://exchange.uq.edu.au/ecp. If users a using the portal during this time, please get them to try again later.

Mail flow will not be affected.
Resolution: 25 Mar 2021, 7:30 PM
Exchange has been successfully uninstalled from these legacy servers uq-excas1 & uq-excas2.
Service affected: Exchange Mail and Calendaring

Start: 25 Mar 2021, 5:00 PM
End: 25 Mar 2021, 7:30 PM
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upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1

Resolved
upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-15.1.2.1
Resolution: 24 Mar 2021, 9:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 24 Mar 2021, 7:00 PM
End: 24 Mar 2021, 9:00 PM
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Uninstall Exchange from legacy DC mailbox servers

Resolved
The Exchange Systems have been moved over to two new NextGen DC VM servers.

The legacy servers of uq-exmbx1 and uq-exmbx2 can now been decommissions and they are not performing any mail routing or hosting mailboxes.

The Exchange uninstaller will be run on these servers to remove them cleanly from the Exchange farm and Active Directory. There will not be any impact to users.
Resolution: 23 Mar 2021, 5:00 PM
Exchange has been successfully uninstalled from these legacy servers uq-exmbx1 & uq-exmbx2.
Service affected: Exchange Mail and Calendaring

Start: 23 Mar 2021, 12:00 PM
End: 23 Mar 2021, 5:00 PM
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Legacy compute Migration - move Silk Central to NGDC

Resolved
The Legacy Compute Migration Project is seeking approval to perform a migration of the Silk Central system from Legacy to Next Gen Data Centre.
Resolution: 23 Mar 2021, 3:00 PM
Service affected: Silk Central

Start: 23 Mar 2021, 9:00 AM
End: 23 Mar 2021, 3:00 PM
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Failover of internet path

Resolved
Failover of internet path following emergency security patching of internet management appliances.
Key Applications:
Internet Access
Resolution: 22 Mar 2021, 9:30 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 22 Mar 2021, 9:00 PM
End: 22 Mar 2021, 9:30 PM
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Legacy network migration: Ray, Manta and WAN-Switch-2

Resolved
Network services are being migrated from legacy to OneNet. There will be a 5 minute outage between 13:05 and 13:15pm for some remote sites. RFC 8808. Contact is Project Manager, Keryn Masters, 0458 585 405
Resolution: 21 Mar 2021, 3:00 PM
Automatic resolution.
Service affected: Network Upgrade Project

Start: 21 Mar 2021, 10:00 AM
End: 21 Mar 2021, 3:00 PM
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AEB Aggregation switch upgrade

Resolved
The building aggregation switches are being upgraded, EAIT networks added to OneNet and EAIT staff moved to the new networks. Building alarms, CCTV and remote access control will not be available during this time. A security guide will be patrolling the building. Contact is Project Manager, Keryn Masters on 0458 585 405
Resolution: 21 Mar 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 21 Mar 2021, 9:00 AM
End: 21 Mar 2021, 5:00 PM
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Gitlab Version Upgrade

Resolved
Gitlab will be upgraded to 13.9.4
Resolution: 20 Mar 2021, 10:00 AM
Automatic resolution.
Service affected: Git

Start: 20 Mar 2021, 7:00 AM
End: 20 Mar 2021, 10:00 AM
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Weekly Production Migration for UniFi - off cycle - https://jira.its.uq.edu.au/jira/browse/ENTSS-6008

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 18 Mar 2021, 3:50 PM
Automatic resolution.
Service affected: UniFi

Start: 18 Mar 2021, 3:40 PM
End: 18 Mar 2021, 3:50 PM
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Deployment of release 5.18.7

Resolved
GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

JSON error for auxiliary rules using the Or higher option
Resolution: 18 Mar 2021, 2:00 AM
Automatic resolution.
Service affected: Jac

Start: 18 Mar 2021, 12:00 AM
End: 18 Mar 2021, 2:00 AM
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Weekly Production Migration for SI-net

Resolved
System maintenance
Resolution: 17 Mar 2021, 5:45 PM
Automatic resolution.
Service affected: SI-net

Start: 17 Mar 2021, 5:30 PM
End: 17 Mar 2021, 5:45 PM
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Weekly Production Migration for UniFi

Resolved
System Maintenance
Resolution: 17 Mar 2021, 5:45 PM
Automatic resolution.
Service affected: UniFi

Start: 17 Mar 2021, 5:30 PM
End: 17 Mar 2021, 5:45 PM
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Building 76 IMB - Network Performance Issues

Resolved
Staff may experience network performance issues in IMB Building 76. ITS Network is investigating a broadcast storm and taking actions to limit the impact.
Resolution: 16 Mar 2021, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 16 Mar 2021, 2:57 PM
End: 16 Mar 2021, 10:00 PM
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Issues with signing into Office 365

Resolved
We are currently looking an issue with logging into with signing in office 365.
Resolution: 30 Nov -0001, 12:00 AM
Automatic resolution.
Update: 16 Mar 2021, 8:45 AM
Issue should have been resolved around 8.30. There could be some users affected. We will monitor the situation before closing the status entry
Update: 16 Mar 2021, 8:14 AM
It appears the issue on Microsoft's side is currently resolving https://twitter.com/MSFT365Status https://portal.office.com/ServiceStatus
Service affected: Office 365 - Sign On

Start: 16 Mar 2021, 7:30 AM
End: 16 Mar 2021, 8:30 AM
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Legacy Compute Migration - migrate Exchange to NGDC

Resolved
This Change Entry seeks approval to perform a migration of UQs Exchange environment from Legacy to Next Gen Data Centre.

This migration is being effected by commission 2 new servers on the same version of Exchange, introducing these into the Exchange Organisation and removing the Legacy devices. UQ mailboxes are housed in Office 365. The on-premises environment is retained at this point in time to facilitate mail flow into and out of the O365 system

Information about the Exchange Environment can be viewed here:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Exchange

Note: no changes are being made to the legacy Exchange servers (unins...tall exchange - remove from Exchange Org). This will be a separate CR.

Read more
Resolution: 15 Mar 2021, 11:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 15 Mar 2021, 7:00 PM
End: 15 Mar 2021, 11:00 PM
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Aurion and MyAurion access Intermittent

Resolved
An unexpected issue is affecting Aurion and MyAurion. Access maybe intermittent.
Resolution: 15 Mar 2021, 9:31 AM
MyAurion is now back online.
Service affected: Aurion

Start: 15 Mar 2021, 9:31 AM
End: 15 Mar 2021, 9:31 AM
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Intermittent web sites issue

Resolved
An unknown issues is causing some UQ websites to have intermittent issues, showing a 502 bad gateway error message.

ITS is investigating
Resolution: 15 Mar 2021, 11:00 AM
The underlying infrastructure issue has been resolved, and the affected web server has been restored.
Service affected: Websites - Unix

Start: 15 Mar 2021, 9:15 AM
End: 15 Mar 2021, 11:00 AM
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Long Pocket EAIT OneNet Connectivity

Resolved
The Long Pocket switches and routers are being updated with EAIT networks and EAIT staff only are being migrated to the new networks. No network outage planned.
Resolution: 14 Mar 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 14 Mar 2021, 2:00 PM
End: 14 Mar 2021, 5:00 PM
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mySI-net maintenance

Resolved
SI-net will be patched to implement legislative event-driven reporting for students.
Resolution: 14 Mar 2021, 2:15 PM
Maintenance completed.
Service affected: SI-net

Start: 14 Mar 2021, 6:00 AM
End: 14 Mar 2021, 2:15 PM
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Legacy Compute Migration - move staff and student home drives from SOEFile to Isilon

Resolved
This Change entry seeks approval to move staff and student home drives from SOEFile to Isilon
Resolution: 13 Mar 2021, 3:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 13 Mar 2021, 7:00 AM
End: 13 Mar 2021, 3:00 PM
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Emergency Security Patching

Resolved
Emergency security patching is being conducted on the Appliances. No impact is expected.

Key Applications:
Internet Access
Resolution: 12 Mar 2021, 10:00 PM
Automatic resolution.
Service affected: Internet Management Service

Start: 12 Mar 2021, 9:00 PM
End: 12 Mar 2021, 10:00 PM
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Emergency Security Patching

Resolved
Emergency security patching is being conducted on the Appliances. No impact is expected.

Key Applications:
Si-Net
Unifi
MySQL clusters
Aurion
Resolution: 11 Mar 2021, 11:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 11 Mar 2021, 8:00 PM
End: 11 Mar 2021, 11:00 PM
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Jac system unavailable

Resolved
Oracle has reported a partial network outage in our region. Vendor is working to confirm root cause and resolution times with Oracle.
Resolution: 11 Mar 2021, 11:00 AM
Oracle Cloud Network Infrastructure DNS was the issues and is resolved and propagating now.
Service affected: Jac

Start: 11 Mar 2021, 10:05 AM
End: 11 Mar 2021, 11:00 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 11 Mar 2021, 8:15 AM
Automatic resolution.
Service affected: UniFi

Start: 11 Mar 2021, 8:00 AM
End: 11 Mar 2021, 8:15 AM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Update: 10 Mar 2021, 5:24 PM
We have extended the windows as we are ensuring the servers and SEP client are patched. There should not be no impact to users.
Resolution: 10 Mar 2021, 5:15 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 10 Mar 2021, 4:00 PM
End: 10 Mar 2021, 6:00 PM
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UQ Jobs access is intermittent

Resolved
The PageUp system is currently intermittent. ITS are investigating with the vendor.
Resolution: 10 Mar 2021, 2:34 PM
A workaround had been put in place so that the site is reachable until PageUp resolved the issue from outside.
Service affected: UQ Jobs Applicant Site

Start: 10 Mar 2021, 11:41 AM
End: 10 Mar 2021, 2:34 PM
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DNS resolution issues for some external sites

Resolved
Due to an external issue unrelated to UQ, some DNS resolution is failing for some external sites.
Resolution: 11 Mar 2021, 1:05 AM
Issue resolved by third party, DNS resolution for websites affected recovered.
Service affected: DNS & DHCP Servers

Start: 10 Mar 2021, 11:00 AM
End: 11 Mar 2021, 1:05 AM
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Maintenance of Unitask

Resolved
Unitask hosting instances will be patched and a new set of API permissions will be deployed in preparation of the deployment of a new version of Conflict of Interest.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 9 Mar 2021, 7:00 PM
Maintenance was completed
Service affected: Unitask

Start: 9 Mar 2021, 6:00 PM
End: 9 Mar 2021, 7:00 PM
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eduroam issues for UQ users connecting at other universities

Resolved
ITS has found an issue caused by the upstream service provider AARNET and are working with them to restore stable connectivity.
Resolution: 9 Mar 2021, 9:00 PM
Issue corrected with upstream provider.
Service affected: Wireless Network

Start: 9 Mar 2021, 9:00 AM
End: 9 Mar 2021, 9:00 PM
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Login and system issues

Resolved
Service CRM is experiencing some Authentication issues which may impact some users. The CRM team are currently investigating.
Resolution: 9 Mar 2021, 9:30 AM
Authentication issues have now been resolved.
Resolution: 9 Mar 2021, 9:30 AM
Automatic resolution.
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 9 Mar 2021, 8:45 AM
End: 9 Mar 2021, 9:30 AM
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QBP building router upgrade

Resolved
The QBP building router is being upgraded as a pre-requisite activity for access switch upgrades. There will be one 5 minute outage in the morning that will impact all traffic into and out of the building and there after 1pm each floor will experience a 10 minute outage as its reconnected to the new switch.
Resolution: 7 Mar 2021, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 7 Mar 2021, 9:00 AM
End: 7 Mar 2021, 5:00 PM
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Wireless network migration

Resolved
At 6am there will be an expected outage of 10 seconds, with a low risk that the outage may take up to 10 minutes to resolve.
Then, between 6:10am and 8:00am each connected user will notice another 10 second outage.
Resolution: 7 Mar 2021, 8:00 AM
Automatic resolution.
Service affected: Wireless Network

Start: 7 Mar 2021, 6:00 AM
End: 7 Mar 2021, 8:00 AM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 6 Mar 2021, 8:00 AM
Maintenance complete
Service affected: InPlace

Start: 6 Mar 2021, 6:00 AM
End: 6 Mar 2021, 8:00 AM
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UniFi PUM 37 Upgrade

Resolved
Updating UniFi to the latest patch (PUM image 37).
Resolution: 8 Mar 2021, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 6 Mar 2021, 6:00 AM
End: 8 Mar 2021, 8:00 AM
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OLA Release 6.3.7

Resolved
This change includes the following Jiras:

EASE-7527 OLA - International Applicants Applying for an SFCR
EASE-7528 OLA - No GST for SFCR Offshore Students
EASE-7651 OLA - CRM code and FAQ for SFCR Payment Screen
EASE-7652 OLA - BPOINT 2 digit response code
EASE-7699 OLA - Design - Display previously uploaded files on the additional docs page

------- bugfix-----------
ITSADSSD-29859 - Fix Empty Emails report
Resolution: 4 Mar 2021, 8:20 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 4 Mar 2021, 6:30 AM
End: 4 Mar 2021, 8:20 AM
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On Premise Exchange Mail Services - Emergency Patch

Resolved
Microsoft Has released an emergency out of band patch. Some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 3 Mar 2021, 9:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 3 Mar 2021, 6:00 PM
End: 3 Mar 2021, 9:00 PM
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Building new Exchange Production Servers in NextGen Data Centre

Resolved
As part of the Legacy Migration Project, new exchange 2013 servers are being built in the NextGen Data Centre. These servers will replace the current servers in Legacy Compute. The switch over to the new servers will be a separate change.

Tonights change relates to installing Exchange 2013 on the new servers. This CR is for heighten awareness for any unexpected issues from building the new Exchange Production Servers.

No issues are expected. However, there may be a window of 5 minutes when the exchange installer completed and the exchange.uq.edu.au URL is configured for the new servers. This may cause cause temporary issue for:

1) any UQ Domain joi...ned windows machine with Outlook, that queries Active Directory and get one of the new servers that do not have the exchange.uq.edu.au URL.

2) Exchange Delegates connecting to the new server(s) using the Exchange management shell (powershell) while the new servers are being setup (unlikely). The delegate should be able to connect to the other existing servers.

If a users encounter an issue during this window, please use the Outlook Web Access and non-Outlook clients. Alternatively, wait 15 minutes and try again as the configuration for the load balance URL should be updated on the new servers.

Read more
Resolution: 2 Mar 2021, 9:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 2 Mar 2021, 4:00 PM
End: 2 Mar 2021, 9:00 PM
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Shenzhen gateway not accessable

Resolved
Users of the Travel affected VPN were unable to connect to the Shenzhen gateway. The Beijing gateway was available and the Global Protect client would have selected it.

The issue with the Shenzhen gateway has now been corrected and we recommend users to disconnect and reconnect or change gateways if Shenzhen is more suitable.
Resolution: 2 Mar 2021, 5:00 PM
Automatic resolution.
Service affected: VPN - Travel affected

Start: 2 Mar 2021, 3:00 PM
End: 2 Mar 2021, 5:00 PM
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Delayed delivery of enquiries to some Service CRM queues

Resolved
Some mailboxes are experiencing delays in passing enquiries into Service CRM.
Resolution: 2 Mar 2021, 7:12 AM
All mail has now caught up and enquiries have been created
Update: 2 Mar 2021, 7:12 AM
This issue has ben resolved. Multiple email loops caused overload on Techmail Service. Some mailboxes were auto-disabled due to security settings.
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 1 Mar 2021, 4:04 PM
End: 2 Mar 2021, 7:12 AM
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UQ RDM Q Collections experienced intermittent inability to recall offline data

Resolved
The storage that holds the offline data associated with older RDM Q collections experienced a very large and unexpected data ingest over Sunday and Monday. This resulted in a full state that meant recall of data on the same storage had no room to come back to the client. The vendor was engaged to remediate this with urgency and the system is operational again.

The storage is still under extremely heavy load and remains close to capacity but is servicing all clients without impact. The vendor is monitoring this and is actively working to speed up the eviction and space clearing process to prevent service quality degradation.

This notice will be further updated when ...and if there is a service impact.

Read more
Resolution: 2 Mar 2021, 5:08 AM
Automatic resolution.
Update: 2 Mar 2021, 5:08 AM
The service has successfully recovered from the large ingest issue and the policy adjustments to free space more effectively are working correctly.
Service affected: UQ Research Data Manager

Start: 1 Mar 2021, 9:03 AM
End: 2 Mar 2021, 5:08 AM
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UQPSP-58 CEEP-2417: JSON for requirements for 2455 has empty SRC field

Resolved
GITF (Global IT Factory is the Vendor) / Jac will deploy a fix for the following:

This is currently the best solution we can provide for items of this size. In our testing, we concluded that a PR of the size BInf Tech took about 65 seconds to leave the CMS with a fully created JSON (PDF included). To achieve this, we made significant upgrades to the PDF generator.
These upgrades have increased both the stability and efficiency of the PDF generator so that it wouldnt timeout even with items the size double of BInfTech, however, at that point I think our browsers would just crash ????.

The reason why the JSON email is taking longer than the time I mentioned abo...ve is that the JSON email actually waits for the downstream system to respond back with an ACK so that it can also include it in the email.

You may let the end-users know that weve made upgrades to allow the publishing of very large objects and that due to their size, publish may take a minute or two longer for all systems to sync.
The upgrade would require an outage for the CMS and PDF exporter apps to reboot and apply new changes. I am forecasting a 15-minute outage maximum.


Read more
Resolution: 27 Feb 2021, 2:00 AM
Automatic resolution.
Service affected: Jac

Start: 27 Feb 2021, 12:00 AM
End: 27 Feb 2021, 2:00 AM
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Nas02 Reduced Redundancy

Resolved
A node has failed in the cluster. Waiting on replacement node.

No impact to current services.

Expected delivery of new node is Saturday.
Resolution: 27 Feb 2021, 4:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 26 Feb 2021, 4:34 PM
End: 27 Feb 2021, 4:00 PM
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CCR Data Centre Lighting Hazard

Resolved
A lighting strip in the CCR Data Centre become dislodged. it has been temporarily secured. electricians will be back on Monday 1st March to fix. Please limit access to DC to only essential work.
Resolution: 1 Mar 2021, 11:00 AM
Automatic resolution.
Service affected: Data Centre Network

Start: 26 Feb 2021, 8:00 AM
End: 1 Mar 2021, 11:00 AM
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Business School FileServer Outage

Resolved
Were conducting a scheduled migration of the schools Fileserver on Tuesday 23rd February between 6pm-10pm.

Services affected

During the outage the following shared drives will not be available.

H: Drive (Home)
S: Drive (Shared)
K: Drive (Collaborations)
L: Drive (Multimedia Teams)

Recommendations for accessing files:

If you require files from any of the above drives between 6pm-10pm Tuesday evening we recommend copying your files to either OneDrive or, if you are not yet using OneDrive, your local computer. You can copy any files back if need be once the outage is complete.

We apologise for ...any inconvenience and disruption this may cause and we will advise you as soon as possible when services are restored and available.

If you require further information about the outage please feel to contact us at heldesk@business.uq.edu.au, call us on 56999, or visit us at the Helpdesk window.

Read more
Resolution: 23 Feb 2021, 10:00 PM
Automatic resolution.
Service affected: UQBS Fileserver Production

Start: 23 Feb 2021, 6:00 PM
End: 23 Feb 2021, 10:00 PM
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Aurion and MyAurion unavailable

Resolved
Aurion and MyAurion will be unavailable from 5 PM to 6.30 PM on Tuesday 23rd of February 2021 due to maintenance.
Resolution: 23 Feb 2021, 7:00 PM
Automatic resolution.
Service affected: Aurion

Start: 23 Feb 2021, 5:00 PM
End: 23 Feb 2021, 7:00 PM
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An unscheduled outage is affecting Aurion

Resolved
An unscheduled outage is affecting Aurion and related drives. ITS is investigating. Service may be intermittent during this period.
Resolution: 23 Feb 2021, 3:48 PM
Resolution: 23 Feb 2021, 10:25 AM
Automatic resolution.
Service affected: Aurion

Start: 23 Feb 2021, 9:25 AM
End: 23 Feb 2021, 3:48 PM
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Nas01 Performance Issues

Resolved
Performance issues potentially impacting NFS/SMB for Applications hosted on nas01/apps-smb/apps-nfs. Storage for applications hosted on nas01 may be experiencing degradation of performance. ITS are currently investigating these issues.
Resolution: 24 Feb 2021, 6:00 PM
Config changes made on cluster to resolve performance issues. Testing carried out by application owners - confirmed all good. Config changes also made on secondary cluster to keep nas01/02 in sync.
Update: 23 Feb 2021, 4:01 PM
Issue for performance has been resolved by disabling the Sync service. Further work is progressing with Vendor to find root cause and apply fix.
Update: 23 Feb 2021, 11:40 AM
Issue on cluster are impacting service utilising NFS and SMB. Service utilising this storage will be experiencing possible slow performance
Service affected: nas01 NFS File Storage

Start: 23 Feb 2021, 9:19 AM
End: 24 Feb 2021, 6:00 PM
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Learn.UQ (Blackboard) notifications

Resolved
Please be aware that since the system stability issues on Monday 22nd, the Notifications Service in Learn.UQ has been temporarily disabled. This includes some Emails, Push Notifications (via mobile app), and the Notifications Dashboard within Learn.UQ.

Announcements posted with Send a copy of this announcement enabled are still generating email notifications.

Teaching Staff should advise their students to check their course sites regularly for any updates to content/assessment until this problem is resolved.

Please check back here for further updates, or check the spotlight panel on the Learn.UQ welcome page.

ITS is continuing to investi...gating the issue with the vendor.

Read more
Update: 26 Feb 2021, 12:10 PM
Remedy works were carried out by the vendor, and the notifications service has been re-enabled. Old notifications were cleaned out by UQ changing the cleaning setting to be only 1 day (and 7 for important notifications) The vendor added a table index to a ECPS building block table to reduce future issues, and slow data eccess.
Resolution: 26 Feb 2021, 12:03 PM
Automatic resolution.
Service affected: Blackboard

Start: 22 Feb 2021, 11:00 AM
End: 26 Feb 2021, 12:03 PM
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Learn.UQ (Blackboard) is currently unavailable

Resolved
ITS is investigating with the vendor.
Resolution: 22 Feb 2021, 12:43 PM
Root cause analysis underway.
Update: 22 Feb 2021, 11:57 AM
Service has been restored, however email notifications have been temporarily disabled.
Service affected: Blackboard

Start: 22 Feb 2021, 10:15 AM
End: 22 Feb 2021, 12:43 PM
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Learn.UQ (Blackboard) groups issue

Resolved
Groups in Learn.UQ were last synced to groups set up in Allocate+ on Thursday 18 March.

This service status will be updated again the next time the groups are synced.
Resolution: 23 Mar 2021, 2:46 PM
Groups are now being synced hourly.
Service affected: Blackboard

Start: 22 Feb 2021, 8:00 AM
End: 23 Mar 2021, 2:46 PM
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Hazardous works - Emergency Aarnet Fibre works on UQ link to Polaris DC

Resolved
Hazardous works - Emergency Aarnet Fibre works will impact RCC fibre and ethernet service to Polaris with one of the two links between UQ and Polaris down for 5 minutes.
Resolution: 20 Feb 2021, 10:10 PM
Automatic resolution.
Service affected: Networks

Start: 20 Feb 2021, 10:00 PM
End: 20 Feb 2021, 10:10 PM
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UQ Digital Workspace HTML/Web Access Problems

Resolved
Some users are experiencing connection issues using the HTML/Web Access client via the UQ Digital Workspace portal.

Issue identified, when a user launches a HTML/Web Access session the client will connect then disconnect after a few seconds.

VMware and ITS engineers are working through this problem.

Work around is to install the VMware Horizon Client.
Resolution: 22 Feb 2021, 8:35 AM
UQ Digital Workspace Web Access service restored.
Service affected: UQ Digital Workspace

Start: 19 Feb 2021, 7:35 AM
End: 22 Feb 2021, 8:35 AM
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Jac (Global IT Factory - Vendor) Upgrade to Release 5.18.1

Resolved
Vendor upgrade of Jac to Release Release 5.18.1
Including https://globalitfactory.atlassian.net/browse/UQPSP-29
- standard support activity/configuration(to add a user role)

Has passed UAT in TEST
Resolution: 19 Feb 2021, 1:00 AM
Automatic resolution.
Service affected: Jac

Start: 18 Feb 2021, 9:00 PM
End: 19 Feb 2021, 1:00 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 18 Feb 2021, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 18 Feb 2021, 7:15 AM
End: 18 Feb 2021, 7:30 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 18 Feb 2021, 7:15 AM
Automatic resolution.
Service affected: SI-net

Start: 18 Feb 2021, 7:00 AM
End: 18 Feb 2021, 7:15 AM
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UQ Digital Workspace Login Problems

Resolved
Unscheduled Outage Relating to F5 Issue
Resolution: 18 Feb 2021, 7:53 AM
The issue affecting the F5 load balancers has been resolved with the underlying issue identified and resolved. Services are being/have been migrated back to re-instate capacity without interruption.
Service affected: UQ Digital Workspace

Start: 17 Feb 2021, 11:42 AM
End: 18 Feb 2021, 7:53 AM
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Unscheduled Outage Relating to F5 Issue

Resolved
Resolution: 17 Feb 2021, 4:03 AM
SI-net has been restored to normal operation
Update: 17 Feb 2021, 3:15 PM
Services restored to normal. Monitoring system
Update: 17 Feb 2021, 12:30 PM
User access from UQ network is available Report distribution is not available Webservices are not available
Service affected: SI-net

Start: 17 Feb 2021, 11:34 AM
End: 17 Feb 2021, 4:03 AM
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Unscheduled Outage Relating to F5 Issue

Resolved
Resolution: 17 Feb 2021, 3:10 AM
Underlying F5 issue impacting UniFi has been resolved. UniFi service has been restored
Update: 17 Feb 2021, 3:11 PM
Services restored to normal
Update: 17 Feb 2021, 1:42 PM
User access is restored Reports are posting UniFi Webservices are operational
Service affected: UniFi

Start: 17 Feb 2021, 11:34 AM
End: 17 Feb 2021, 3:10 AM
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Unscheduled outage to all central MySQL services

Resolved
The MySQL database service is currently unavailable due to the endpoints being unreachable.

UQ Engineers are currently working on a resolution
Resolution: 17 Feb 2021, 11:52 AM
Service affected: MySQL Database Hosting Services NGDC

Start: 17 Feb 2021, 10:01 AM
End: 17 Feb 2021, 11:52 AM
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Nas02 - Unable to Access Archived Files

Resolved
Nas02 regularly archives file data (word docs, images, etc) that has not been accessed for over One year.

This data is currently unable to be accessed due to the ongoing infrastructure outage.

Files that have been created or accessed within the last year will still be accessible.
Resolution: 17 Feb 2021, 4:00 PM
Service affected: nas02 Group & Home File Shares

Start: 17 Feb 2021, 9:00 AM
End: 17 Feb 2021, 4:00 PM
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DNS resolution via F5 global load balancing failure

Resolved
An issue is preventing DNS resolution for services that have records hosted on the F5 load balancer.





Resolution: 17 Feb 2021, 11:46 AM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 17 Feb 2021, 8:45 AM
End: 17 Feb 2021, 11:46 AM
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Authentication services failing intermittently for auth.uq.edu.au

Resolved
Services using auth.uq.edu.au are experiencing intermittent failures when connecting. this is impacting service including

- My.UQ
- Learn.UQ
- Office365
- CRM
- Webprism
- Uq Jobs
- Unifi
- Service View
- PPL
- My Aurion
- MFA
- HR Portal
- Compliance
- CAS
- Archibus
- Auth.UQ
- Credit Precedence
- Science Contracts
- Staff Development
Resolution: 17 Feb 2021, 4:00 PM
F5 issues resolved by ITS and vendors
Service affected: UQ Authenticate

Start: 17 Feb 2021, 8:30 AM
End: 17 Feb 2021, 4:00 PM
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Aarnet Fibre works impacting RCC service to Polaris - SL8500 Tape Libraries Offline

Resolved
Minimal impact on data services as the 100 Gb links are active/active and traffic will re-route when each link goes down.

The data flow to the SL8500 Tape Libraries will be shutdown from 21:00 until after the change has been completed by Aarnet. This is expected to be a total of 180 mins.

Full details in CR8663
Resolution: 16 Feb 2021, 6:00 AM
Automatic resolution.
Service affected: Networks

Start: 15 Feb 2021, 9:00 PM
End: 16 Feb 2021, 6:00 AM
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Outage to voice services for Gatton Building 8156 Vet Hospital

Resolved
The voice services to the Vet Hospital did not recover after a power outage affecting most of the Gatton Campus occured. This is due to a switch providing voice services not recovering from loss of power.

As this is a 24/7 number, voice redirections to mobiles is being put in place until a failed switch can be replaced.
Resolution: 14 Feb 2021, 1:00 PM
Faulty switch has been replaced, and temporary re-directions turned off
Update: 13 Feb 2021, 3:54 PM
Oncall network and voice staff are working to resolve this issue. A tempoary re-direction is in place for voice services so the Vet Hospital can still be contacted in emergency on mobiles.
Service affected: Voice Services

Start: 13 Feb 2021, 3:41 PM
End: 14 Feb 2021, 1:00 PM
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Routine server maintenence for Jac Production.

Resolved
GITF (Global IT Factory is the Vendor) / Jac will be conducting routine server maintenance and this requires downtime.
Reason: Oracle has advised that they are performing infrastructure maintenance that requires a restart of database services.
Resolution: 12 Feb 2021, 1:00 AM
Automatic resolution.
Service affected: Jac

Start: 12 Feb 2021, 12:00 AM
End: 12 Feb 2021, 1:00 AM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
Resolution: 11 Feb 2021, 5:15 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 11 Feb 2021, 4:00 PM
End: 11 Feb 2021, 5:15 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 11 Feb 2021, 7:15 AM
Automatic resolution.
Service affected: SI-net

Start: 11 Feb 2021, 7:00 AM
End: 11 Feb 2021, 7:15 AM
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SCCM 2010 Upgrade

Resolved
Scheduled SCCM upgrade from version 2006 to 2010.
Resolution: 9 Feb 2021, 9:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 9 Feb 2021, 6:30 PM
End: 9 Feb 2021, 9:30 PM
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Digicert Service Unavailable

Resolved
Digicert will be unavailable to users for 24 hours as ITS works to solve issues from the recent migration.

We apologise for the inconvenience.
Resolution: 9 Feb 2021, 3:00 PM
Digicert have resolved the issues and ITS has provisioned all technical users as per the original account.
Resolution: 9 Feb 2021, 3:00 PM
Services have been restored.
Service affected: SSL/TLS Infrastructure

Start: 9 Feb 2021, 10:00 AM
End: 9 Feb 2021, 3:00 PM
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Deployment of new version of Contracts and Grants processes

Resolved
A new version of the following processes from Contracts and Grants will be deployed:
* ARC End of Year Report and
* ARC End of Year Report Upload

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the maintenance

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 8 Feb 2021, 6:45 PM
New versions of the following processes from Contracts and Grants were deployed: * ARC End of Year Report and * ARC End of Year Report Upload Unitask is operating normally.
Service affected: Unitask

Start: 8 Feb 2021, 6:00 PM
End: 8 Feb 2021, 6:45 PM
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