Sem 2 2019 Grade Release Change Freeze

No impact on service during period
Sem 2 2019 Grade Posting is due to commence on the following days:
22/11 5:00pm-5:30pm
25/11 5:00pm-7:00pm
26/11 5:00pm-7:00pm
Grade Release is happening at 27/11 9:00am. SMS commences at 7:30am.

As this is a high volume event and student facing, any changes to critical apps during this period is not recommended.

Change freeze Areas: SI-net, My.UQ, SSO, E-Mail, Network (SMS delivery), Infra changes housing these apps
Service affected: SI-net

Start: 22 Nov 2019, 5:00 PM
End: 27 Nov 2019, 11:00 AM
Login to request notification

Outlook connectivity issues with shared mailboxes

Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.

A current workaround is in place where users can open the mailbox via their Outlooks web access.

Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content

ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance

Start: 2 Aug 2019, 10:34 AM
End: Unknown
Login to request notification

Switchover Databases to CCR

Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

Resolution: 17 Nov 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 17 Nov 2019, 6:00 AM
End: 17 Nov 2019, 7:00 AM
Login to request notification

Switchover AURPROD to CCR

Resolved
Switchover Databases to CCR.

approx. 5 minute minor disruption during switchover from Prentice to CCR.

Resolution: 14 Nov 2019, 6:05 PM
Automatic resolution.
Service affected: Aurion

Start: 14 Nov 2019, 6:00 PM
End: 14 Nov 2019, 6:05 PM
Login to request notification

Legacy Compute Migration project - cutover WSA

Resolved
A new Web Serving Architecture platform has been built and tested in the Next Generation data centre. A number of University of Queensland hosted web sites will be impacted by the migration.

The sites will remain available through the transition, administrative updates to sites conducted between 6:00pm and 7:00pm will be lost
Resolution: 12 Nov 2019, 11:59 PM
Automatic resolution.
Service affected: Web Serving Architecture

Start: 12 Nov 2019, 6:00 PM
End: 12 Nov 2019, 11:59 PM
Login to request notification

Clients unable to save documents to Doc Store

Resolved
Access to the TRIM document store is unavailable, users will not be able to access or save documents into TRIM
Resolution: 12 Nov 2019, 10:36 AM
Softnas01 server has been rebooted and document store access has been restored
Update: 12 Nov 2019, 10:36 AM
softnas01 rebooted and document store service has been restored
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

Start: 12 Nov 2019, 9:00 AM
End: 12 Nov 2019, 10:36 AM
Login to request notification

Aurion and MyAurion unavailable due to upgrade

Resolved
Aurion and MyAurion will be unavailable due to upgrade to version 11.59.
Resolution: 9 Nov 2019, 10:00 AM
Automatic resolution.
Service affected: Aurion

Start: 9 Nov 2019, 7:00 AM
End: 9 Nov 2019, 10:00 AM
Login to request notification

Blackboard currently unavailable

Resolved
Blackboard is currently unavailable. Technicians are currently investigating and working to restore service as soon as possible.
Resolution: 6 Nov 2019, 9:48 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Update: 6 Nov 2019, 10:24 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Service affected: Blackboard Application Servers

Start: 6 Nov 2019, 8:45 PM
End: 6 Nov 2019, 9:48 PM
Login to request notification

Pinjarra Hills network outage

Resolved
Power is currently out to the main comms room on site which has disrupted the data network. A request to fix this has been given to P&F.
Resolution: 4 Nov 2019, 1:00 PM
A faulty switch tripped a circuit breaker which brough down power to most of the switches in that comms room. An electrician restored power and the faulty switch was replaced.
Service affected: Building Networks

Start: 4 Nov 2019, 7:35 AM
End: 4 Nov 2019, 1:00 PM
Login to request notification

Jamf Cloud Upgrade

Resolved
Jamf last week we became aware of an issue preventing Jamf Pro from syncing with Apple School Manager. Jamf are making Jamf Pro 10.16.1 available, this version fixes this issue.

Self service will unavailable during this time.

Any issues please contact the ITS Service Desk.


Resolution: 2 Nov 2019, 6:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 2 Nov 2019, 12:00 AM
End: 2 Nov 2019, 6:00 AM
Login to request notification

Level 5 Sir William MacGregor Building (64) Network Outage

Resolved
ITS are investigating a network outage for level 5 only.
Resolution: 31 Oct 2019, 9:30 AM
Equipment issues
Service affected: Building Networks

Start: 31 Oct 2019, 7:45 AM
End: 31 Oct 2019, 9:30 AM
Login to request notification

LIB (0017) Access switch upgrade

Resolved
ITS are upgrading all the building network access switches.
Resolution: 27 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 27 Oct 2019, 9:00 AM
End: 27 Oct 2019, 6:00 PM
Login to request notification

Issues progressing task

Resolved
Some users are experiencing problems progressing or reassigning tasks.

ITS is investigating the issue.
Resolution: 25 Oct 2019, 2:47 PM
The system has recovered and all tasks are progressing as normal.
Update: 25 Oct 2019, 3:32 PM
The instances have been restarted to resolve some of the issues. ITS is still investigating. Support after the restart Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Service affected: Unitask

Start: 25 Oct 2019, 3:00 PM
End: 25 Oct 2019, 2:47 PM
Login to request notification

Maintenance of Unitask

Resolved
The production instances will be patched as recommended by AWS.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask.

To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 24 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 24 Oct 2019, 5:00 PM
End: 24 Oct 2019, 5:30 PM
Login to request notification

Renewal of SSL certificate for confluence.its.uq.edu.au

Resolved
The SSL certificate for confluence.its.uq.edu.au will be replaced.
Resolution: 23 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 23 Oct 2019, 5:30 PM
End: 23 Oct 2019, 6:00 PM
Login to request notification

Legacy Compute Migration - move CheckBox from Legacy to Next Gen DC

Resolved
Legacy Compute Migration Project has migration of Checkbox system in scope
Resolution: 23 Oct 2019, 9:00 PM
Automatic resolution.
Service affected: Checkbox

Start: 23 Oct 2019, 5:00 PM
End: 23 Oct 2019, 9:00 PM
Login to request notification

Legacy Compute Migration Project - move Flexera Production

Resolved
Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes the production environment.

Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Resolution: 22 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Flexera

Start: 22 Oct 2019, 9:00 AM
End: 22 Oct 2019, 5:00 PM
Login to request notification

ITS Confluence AWS EC2 AMI upgrade

Resolved
An upgrade to the underlying EC2 AMI image ( Amazon Linux 1 ) for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 21 Oct 2019, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Oct 2019, 5:30 PM
End: 21 Oct 2019, 6:30 PM
Login to request notification

Herston CCR Building Level 8 Network Outage

Resolved
ITS are on route to replace the failed switch.
Resolution: 21 Oct 2019, 11:00 AM
ITS replaced failed network switch
Service affected: Building Networks

Start: 21 Oct 2019, 7:30 AM
End: 21 Oct 2019, 11:00 AM
Login to request notification

Bldg Agg Switch Replacement - JDS (0061)

Resolved
ITS are replacing the building aggregation switches. The UQ network will be unavailable during this outage.
Resolution: 20 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 20 Oct 2019, 9:00 AM
End: 20 Oct 2019, 5:00 PM
Login to request notification

Maintenance of Unitask

Resolved
The production instances will be restarted to resolve some failing tasks.

An outage of up to 5 minutes will occur.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 15 Oct 2019, 5:15 PM
The production instances were restarted and the failing tasks were replayed
Update: 15 Oct 2019, 5:11 PM
The production instances were restarted and the failing tasks were replayed
Service affected: Unitask

Start: 15 Oct 2019, 5:00 PM
End: 15 Oct 2019, 5:15 PM
Login to request notification

NAS02 Offline

Resolved
NAS02 is experiencing issues again.

ITS engineers are investigating with the vendor.
Resolution: 16 Oct 2019, 8:47 AM
Cluster has been stable since 15/10 @1300 Support are still investigating root cause.
Update: 16 Oct 2019, 9:04 AM
Cluster has been stable since 15/10 @1300. Checks with support are ongoing.
Service affected: nas02 Group & Home File Shares

Start: 15 Oct 2019, 11:55 AM
End: 16 Oct 2019, 8:47 AM
Login to request notification

NAS02 Offline

Resolved
ITS is currently investigating an issue with NAS02.

More updates will follow when the full impact is known.
Resolution: 15 Oct 2019, 11:35 AM
Services have been restored. The root cause is being investigated with the vendor.
Service affected: nas02 Group & Home File Shares

Start: 15 Oct 2019, 11:20 AM
End: 15 Oct 2019, 11:35 AM
Login to request notification

Deployment of new Student Administration process

Resolved
A new process for Student Administration will be deployed:
* Certified Document

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release:

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 14 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 14 Oct 2019, 5:00 PM
End: 14 Oct 2019, 5:30 PM
Login to request notification

External VDI access down

Resolved
Users that connect externally from UQ will not get a virtual desktop.

A security error has occurred, error message will be present when users try to connect via the client.




Resolution: 14 Oct 2019, 5:02 PM
All external VDI access is now restored. An expired SSL certificate on the VIP and secure gateway was found. These have been updated.
Service affected: VDI Servers

Start: 14 Oct 2019, 12:33 PM
End: 14 Oct 2019, 5:02 PM
Login to request notification

Migration of auth.uq.edu.au (UQ Single Sign-On) to new infrastructure

Resolved
The UQ Single Sign-On service, available at

https://auth.uq.edu.au/

will be migrated to new infrastructure during the nominated period. No impact on the service is expected.
Resolution: 10 Oct 2019, 11:00 PM
Automatic resolution.
Service affected: Single Sign-on Servers

Start: 10 Oct 2019, 9:00 PM
End: 10 Oct 2019, 11:00 PM
Login to request notification

Legacy Compute Migration Project - move server SMTP Dev

Resolved
The Legacy Compute Migration Project has identified that server smtpdev.soe.uq.edu.au is in scope to be relocated to NextGen DC. This change seeks approval to perform the move
Resolution: 4 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: SMTP Servers

Start: 4 Oct 2019, 9:00 AM
End: 4 Oct 2019, 12:00 PM
Login to request notification

Maintenance of Unitask

Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 3 Oct 2019, 5:00 PM
End: 3 Oct 2019, 5:30 PM
Login to request notification

LCM - Migrating ITS Software Download Site

Resolved
The Legacy Compute Migration Project is assisting ADS with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/editpage.action?pageId=127992039
Resolution: 3 Oct 2019, 10:00 AM
Service affected: ITS Software Download Site

Start: 3 Oct 2019, 9:00 AM
End: 3 Oct 2019, 10:00 AM
Login to request notification

Toowong High St - Network Outage - Loss of Power

Resolved
A Network outage is affecting Toowong High St Office due to loss of power to Comms Room. P&F are investigating.
Resolution: 3 Oct 2019, 10:45 AM
Power restored to Comms rack Equipment power draw on startup was too high for the existing circuit. Equipment has been split across two circuits.
Resolution: 3 Oct 2019, 10:45 AM
Automatic resolution.
Update: 3 Oct 2019, 9:00 AM
ITS Staff went to site and found there was no power in the Comms Room. Fault logged with P&F to investigate.
Service affected: Networks

Start: 3 Oct 2019, 7:00 AM
End: 3 Oct 2019, 10:45 AM
Login to request notification

Aurion and MyAurion unvailable

Resolved
Aurion and MyAurion are unavailable while an issue with the overnight processing is investigated.
Resolution: 2 Oct 2019, 10:07 PM
Aurion and MyAurion now available
Service affected: Aurion

Start: 2 Oct 2019, 10:07 PM
End: 2 Oct 2019, 10:07 PM
Login to request notification

Migrating pf-autodesk.pf.uq.edu.au to NGDC

Resolved
The Legacy Compute Migration Project is assisting Property and Facilities with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991830
Resolution: 2 Oct 2019, 8:00 AM
Automatic resolution.
Service affected: PFI AutoCAD

Start: 2 Oct 2019, 6:00 AM
End: 2 Oct 2019, 8:00 AM
Login to request notification

Legacy Ouside Serverfarm VM Host Failure

Resolved
ITS engineers are currently investigating hardware fault affecting a legacy VM host.

A single DNS/DHCP/NTP server is affected.

The following virtual machines are currently offline:
- Chestnut
- Kolanut
- Schoolsnet-rns1
- Shiva
- Titan
- uqvcconvertout
- Walnut
Resolution: 1 Oct 2019, 8:20 PM
The host was power cycled and services have been restored. The root cause is unknown, but correlates with RCD testing.
Service affected: Data Centre

Start: 1 Oct 2019, 6:52 PM
End: 1 Oct 2019, 8:20 PM
Login to request notification

Legacy Compute Migration - move server rms1.soe.uq.edu.au to next gen DC

Resolved
Legacy Compute Migration Project is planning on migrating server rms1.soe.uq.edu.au to Next Gen DC. This is the Service Automation and Events AV monitoring system
Resolution: 1 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: Audio Visual

Start: 1 Oct 2019, 9:00 AM
End: 1 Oct 2019, 12:00 PM
Login to request notification

Video Conferencing reduced

Resolved
Dual Channel video conferencing is currently not working - enabling both camera and presentation channels will either send blank presentation stream and heavily degraded camera stream, or drop the call.

Single Channel video conferencing is working as expected.

If presentation needs to be sent, workaround is to send presentation over camera channel.

Resolution: 15 Oct 2019, 9:33 AM
have had no new reports of issues
Service affected: Video Conferencing

Start: 30 Sep 2019, 2:45 PM
End: 15 Oct 2019, 9:33 AM
Login to request notification

Aurion and MyAurion intermittent

Resolved
Aurion and MyAurion access is currently intermittent. ITS is investigating.
Resolution: 30 Sep 2019, 3:40 PM
We have been informed that the network issues on the isilon server have been corrected. Aurion and MyAurion are now available
Service affected: Aurion

Start: 30 Sep 2019, 2:21 PM
End: 30 Sep 2019, 3:40 PM
Login to request notification

Learn.UQ currently unavailable

Resolved
Learn.UQ (Blackboard) is currently experiencing service availability issues. ITS engineers are working to resolve this outage.
Resolution: 30 Sep 2019, 4:28 PM
Service availability issues with the dependent storage infrastructure have now been resolved.
Service affected: Blackboard

Start: 30 Sep 2019, 2:00 PM
End: 30 Sep 2019, 4:28 PM
Login to request notification

RDM Cloud unavailable

Resolved
RDM Cloud services are currently unavailable due to an underlying issue with nas01 NFS File Storage. Access to Network Shares (R Drive) and HPC file systems is unaffected.
Resolution: 30 Sep 2019, 4:50 PM
RDM Cloud restored.
Service affected: UQ Research Data Manager

Start: 30 Sep 2019, 2:00 PM
End: 30 Sep 2019, 4:50 PM
Login to request notification

nas01 is currently unavailable

Resolved
nas01.storage.uq.edu.au is currently experiencing issues. Clients may be unable to access network shares on apps-smb.storage.uq.edu.au and apps-nfs.storage.uq.edu.au.

Resolution: 30 Sep 2019, 4:24 PM
Nas01 service has been restored.
Resolution: 30 Sep 2019, 4:24 PM
Storage has been recovered.
Service affected: nas01 NFS File Storage

Start: 30 Sep 2019, 1:55 PM
End: 30 Sep 2019, 4:24 PM
Login to request notification

Michie voice migration to OneNet

Resolved
A scheduled outage will impact landline phones (inbound and outbound service), fax, voicemail, call queuing (including QMaster) and automated phone messages across all UQ locations between 6 and 10 pm on Sunday 29 September 2019. We expect that each service will be unavailable for approximately 20-30 minutes at some time during the maintenance window.
This will not impact Internet or mobile services.
This outage will affect some locations more than others. For full details on the impacted services and affected locations, please read the full description in Staff Updates: https://staff.uq.edu.au/article/2019/09/scheduled-phone-outage

Resolution: 29 Sep 2019, 10:00 PM
Automatic resolution.
Service affected: Voice Services

Start: 29 Sep 2019, 6:00 PM
End: 29 Sep 2019, 10:00 PM
Login to request notification

ITS Aggregation Project - BSL (0094) Migration

Resolved
The BSL building aggregation switches are being upgraded. The wired and wireless network within the building will be unavailable during this time.
Resolution: 29 Sep 2019, 6:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 29 Sep 2019, 9:30 AM
End: 29 Sep 2019, 6:00 PM
Login to request notification

Video Conferencing reduced

Resolved
The following affects UQ physical video conferencing venues only. Zoom is not affected.

Video conferencing presentation channel is currently not usable. Enabling presentation will either disconnect the call, or degrade camera channel and not send presentation at all.

Single channel (camera) video conferencing is working correctly.

Current workaround is to use Zoom for video conferencing.
Resolution: 27 Sep 2019, 7:10 PM
Video conferencing is now fully functional. Cause of outage is currently unknown
Resolution: 27 Sep 2019, 7:10 PM
Video conferencing is now fully functional. Cause of outage is currently not known
Service affected: Video Conferencing

Start: 27 Sep 2019, 5:51 PM
End: 27 Sep 2019, 7:10 PM
Login to request notification

NextGen CCR VMWare Backups - Reduced Availability

Resolved
Commvault backups for NextGen CCR VM Cluster are catching up from last weeks DC Outage.

Some VMs may only have a recovery point of 24/9/19.

Resolution: 10 Oct 2019, 2:15 PM
Update: 10 Oct 2019, 7:00 AM
Backups completed normally since 5/10 resolving info event restore points available: 10/8 -> 24/9 available for restore 25/9 -> 30/9 unavailable 1/10 available 2/10 -> 4/10 unavailable 5/10 -> present are available
Service affected: Backup

Start: 25 Sep 2019, 8:00 PM
End: 10 Oct 2019, 2:15 PM
Login to request notification

SCCM services not available

Resolved
SCCM console currently not operational

Other SCCM services may experience reduced functionality
Resolution: 27 Sep 2019, 2:50 PM
Network services have been restored.
Service affected: System Center Configuration Manager

Start: 25 Sep 2019, 11:28 AM
End: 27 Sep 2019, 2:50 PM
Login to request notification

Aurion not available

Resolved
Aurion is not available - ITS is investigating.
Resolution: 25 Sep 2019, 4:01 PM
Aurion should now be available once you log into Citrix.
Service affected: Aurion

Start: 25 Sep 2019, 11:07 AM
End: 25 Sep 2019, 4:01 PM
Login to request notification

Citrix connectivity issues

Resolved
Connectivity issues affecting all Citrix applications. ITS staff are currently investigating.
Resolution: 26 Sep 2019, 10:02 AM
A workaround is in place for the Citrix services. Technical staff are still working on the CCR Next Gen DC issue.
Service affected: UQAPS Citrix

Start: 25 Sep 2019, 11:00 AM
End: 26 Sep 2019, 10:02 AM
Login to request notification

Intermittent connectivity to Learn.UQ

Resolved
A network related problem is resulting in intermittent connectivity issues to Learn.UQ.
Resolution: 26 Sep 2019, 9:53 AM
An unscheduled interruption affecting Network connectivity in CCR (Herston) has been resolved.
Service affected: Blackboard

Start: 25 Sep 2019, 10:52 AM
End: 26 Sep 2019, 9:53 AM
Login to request notification

CCR Data Centre Reduced Service

Resolved
CCR (Herston) Data Centre currently experiencing intermittent outages.

Technicians are currently working to resolve this issue.
Resolution: 12 Oct 2019, 6:03 AM
Final hosts have been powered on
Update: 10 Oct 2019, 3:22 PM
Remaining standalone ESXI hosts to be powered on tonight (CR# 6124) ITS-IM Hosts: itsesximb01.inf.dc.uq.edu.au itsesximb02.inf.dc.uq.edu.au ITS-UN Hosts: itsesxunb02.inf.dc.uq.edu.au itsesxunb03.inf.dc.uq.edu.au
Update: 26 Sep 2019, 10:37 AM
CCR Network is now stable. VMWare cluster is is back to full resiliency. ITS Engineers are working to restore individual services and Virtual Machines.
Service affected: Data Centre

Start: 25 Sep 2019, 10:35 AM
End: 12 Oct 2019, 6:03 AM
Login to request notification

Building 33 Sports Hub

Resolved
P&F are investigating a power issue in comms room 202
Resolution: 25 Sep 2019, 9:30 AM
P&F resolved the power issue
Service affected: Building Networks

Start: 24 Sep 2019, 7:00 AM
End: 25 Sep 2019, 9:30 AM
Login to request notification

UQ Book It resources not appearing

Resolved
UQ Book It resources and administrative functions are currently not appearing after logging in.
This is being investigated by the vendor.
Update: 23 Sep 2019, 11:31 AM
The vendor has rolled back an API update which occurred over the weekend.
Service affected: UQ Bookit

Start: 23 Sep 2019, 6:30 AM
End: 23 Sep 2019, 11:31 AM
Login to request notification

Legacy Compute Migration - migrate ironport mx3 to nextgen

Resolved
Migrate ironport mx3 to nextgen
Resolution: 18 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: Mail Routing

Start: 18 Sep 2019, 9:00 AM
End: 18 Sep 2019, 5:00 PM
Login to request notification

EAIT DC Relocation - move group 8

Resolved
The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
Systems nominated in Move Group 8 are to be relocated from GPS 520 to Prentice DC3.
Move group consists of physical VMWare hosts for guests that perform core infrastructure services such as email mailhibs, domain controllers, DNS, DHCP and Radius authentication

Resolution: 17 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: EAIT Web Services

Start: 17 Sep 2019, 9:00 AM
End: 17 Sep 2019, 5:00 PM
Login to request notification

Deployment of new Student Administration process

Resolved
A new process for Student Administration will be deployed:
* Elite Athlete Status

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release:

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 17 Sep 2019, 7:30 AM
End: 17 Sep 2019, 8:00 AM
Login to request notification

Maintenance of Unitask

Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 16 Sep 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 16 Sep 2019, 5:00 PM
End: 16 Sep 2019, 5:45 PM
Login to request notification

Blackboard unavailable

Resolved
Blackboard is currently unavailable. ITS technicians are investigating.
Resolution: 16 Sep 2019, 10:39 AM
ITS have identified the issue and corrected it, service has been restored.
Resolution: 16 Sep 2019, 10:46 AM
Automatic resolution.
Service affected: Blackboard

Start: 16 Sep 2019, 10:12 AM
End: 16 Sep 2019, 10:39 AM
Login to request notification

EAIT DC Relocation - move group 11

Resolved
The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
Systems nominated in Move Group 11 are to be relocated from GPS 520 to Prentice DC3.

These two devices are object storage for the EAIT Cloud Compute environment. They are configured in a redundant arrangement in a pool of 6. Moving two at a time will not impact the service
Resolution: 16 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: EAIT Web Services

Start: 16 Sep 2019, 9:00 AM
End: 16 Sep 2019, 5:00 PM
Login to request notification

System Maintenance Upgrade

Resolved
mySI-net will be unavailable to staff and students from 5pm on Saturday 14th September until 8am Monday 16th September 2019 while system maintenance is performed.
Resolution: 16 Sep 2019, 8:00 AM
Automatic resolution.
Update: 16 Sep 2019, 8:15 AM
SInet has been patched and is now available to all staff and users.
Resolution: 16 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: SI-net

Start: 14 Sep 2019, 5:00 PM
End: 16 Sep 2019, 8:00 AM
Login to request notification

Aurion and MyAurion unavailable during migration to NGDC

Resolved
Aurion and MyAurion will be unavailable during the migration of application and web servers to NGDC
Resolution: 14 Sep 2019, 10:00 AM
Aurion and MyAurion are now open. Aurion can be accessed through the new Citrix servers
Resolution: 14 Sep 2019, 10:00 AM
Automatic resolution.
Resolution: 14 Sep 2019, 9:00 AM
Automatic resolution.
Service affected: Aurion

Start: 14 Sep 2019, 7:00 AM
End: 14 Sep 2019, 10:00 AM
Login to request notification

Legacy Compute Migration Project - move Flexera Test

Resolved
Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes only the test environment.

Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Resolution: 13 Sep 2019, 3:00 PM
Automatic resolution.
Service affected: Flexera

Start: 13 Sep 2019, 9:00 AM
End: 13 Sep 2019, 3:00 PM
Login to request notification

Legacy Compute Migration - Move Blackboard archiving Pluto and Charon

Resolved
As part of the Legacy Compute Migration Project, servers Pluto and Charon are to be moved from Legacy to Next Gen DC.

The service provided by these two machines is available on:
https://archive.learn.uq.edu.au


The Project Confluence page can be viewed here:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991596
Resolution: 13 Sep 2019, 12:00 PM
Automatic resolution.
Service affected: Blackboard Archives

Start: 13 Sep 2019, 9:00 AM
End: 13 Sep 2019, 12:00 PM
Login to request notification

Items not showing in Jira

Resolved
ITS is currently completing a full cluster reindex to bring the service back online.
Resolution: 12 Sep 2019, 10:20 AM
A full offline cluster index was successfully completed.
Service affected: ITS Jira

Start: 12 Sep 2019, 9:35 AM
End: 12 Sep 2019, 10:20 AM
Login to request notification

Deployment of new process for Graduate School

Resolved
A new process for Graduate School will be deployed.

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 11 Sep 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Sep 2019, 5:00 PM
End: 11 Sep 2019, 5:45 PM
Login to request notification

Seddon buildings network outage

Resolved
A power disruption earlier in the day has caused a fault with the network in the Seddon buildings.
Resolution: 7 Sep 2019, 6:00 PM
A reload of the building agg switches fixed the fault
Service affected: Building Networks

Start: 7 Sep 2019, 1:00 PM
End: 7 Sep 2019, 6:00 PM
Login to request notification

Gitlab Maintenance

Resolved
Gitlab will be undergoing maintenance as a DB upgrade is performed. https://git.its.uq.edu.au will be unavailable during this time.
Resolution: 5 Sep 2019, 11:59 PM
Automatic resolution.
Service affected: Git

Start: 5 Sep 2019, 10:00 PM
End: 5 Sep 2019, 11:59 PM
Login to request notification

B24 Social Science Level 5 & 2 Network Outage

Resolved
ITS are investigating the issue
Resolution: 5 Sep 2019, 9:30 AM
ITS has resolved the outage
Service affected: Building Networks

Start: 5 Sep 2019, 7:30 AM
End: 5 Sep 2019, 9:30 AM
Login to request notification

Journyx timesheet system migration

Resolved
Migration of Journyx server is scheduled and during this time this portal is not available.
Please try accessing this portal after end of downtime period.

Thanks
Resolution: 4 Sep 2019, 12:00 PM
Resolution: 4 Sep 2019, 12:00 PM
Service affected: Journyx

Start: 4 Sep 2019, 9:00 AM
End: 4 Sep 2019, 12:00 PM
Login to request notification

Maintenance and deployment of new process

Resolved
The system will be patched and the Conflict of Interest process will be deployed to a pilot group (School of Law, AIBN and SMI).

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask

Start: 3 Sep 2019, 7:00 AM
End: 3 Sep 2019, 8:00 AM
Login to request notification

Hartley Teakle and Multi-story Carpark network outage

Resolved
The Hartley Teakle and Multi-story Carpark data networks are currently available.
Resolution: 29 Aug 2019, 11:36 AM
The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
Resolution: 29 Aug 2019, 11:36 AM
Automatic resolution.
Resolution: 29 Aug 2019, 11:34 AM
The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
Service affected: Building Networks

Start: 29 Aug 2019, 10:58 AM
End: 29 Aug 2019, 11:36 AM
Login to request notification

Update Single Sign On configuration

Resolved
This change will update configuration for the Single Sign On service to make new data available to applications that require it.

No service impact is expected.
Resolution: 29 Aug 2019, 4:00 PM
Change completed successfully.
Service affected: Single SignOn

Start: 29 Aug 2019, 10:00 AM
End: 29 Aug 2019, 4:00 PM
Login to request notification

Confluence not available

Resolved
ITS confluence is not currently available. Technicians are investigating
Resolution: 27 Aug 2019, 1:00 PM
The ITS Confluence service is now available
Resolution: 27 Aug 2019, 1:00 PM
The ITS Confluence service is available once more
Update: 27 Aug 2019, 1:07 PM
Confluence is available again. However, some users may need to close their browsers to reconnect to Confluence if they are still experiencing issues. Root cause is still be investigated.
Service affected: ITS Confluence

Start: 27 Aug 2019, 11:44 AM
End: 27 Aug 2019, 1:00 PM
Login to request notification

SQL 2016 Clustered Database Services - OS Patching

Resolved
SQL and OS patching for SQL Cluster supporting the Kofax - Total Agility - FBS-OCR project

This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2016 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 27 Aug 2019, 6:00 AM
Automatic resolution.
Service affected: SQL 2016 Clustered Database Hosting

Start: 27 Aug 2019, 5:00 AM
End: 27 Aug 2019, 6:00 AM
Login to request notification

UQ Bookit not allowing login

Resolved
UQ Bookit is not currently accepting logins.

The issue is being investigated
Resolution: 23 Aug 2019, 12:16 PM
Vendor has corrected issue with system
Service affected: UQ Bookit

Start: 23 Aug 2019, 8:05 AM
End: 23 Aug 2019, 12:16 PM
Login to request notification

Production Xymon server OS patching

Resolved
OS patching will be performed on the production Xymon server during the outage window.

The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 19 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System

Start: 19 Aug 2019, 11:00 AM
End: 19 Aug 2019, 12:00 PM
Login to request notification

multiple buildings network outage - St Lucia Campus

Resolved
Following buildings may have been impacted by the issue.

- Seddon
- Michie
- Therapies
- Book shop


ITS network engineers are currently investigating.
Resolution: 18 Aug 2019, 8:30 PM
Resolved by reloading supervisor and line card in claw/wing routers.
Service affected: Networks

Start: 18 Aug 2019, 3:54 PM
End: 18 Aug 2019, 8:30 PM
Login to request notification

OutsideServerfarm ESXi host Network issues

Resolved
One of the ESXi server hosting vms in the outside server farm is experiencing packet loss on particular vlans.

VMs impacted:

shiva
Kolanut


Resolution: 18 Aug 2019, 12:44 AM
Links between Talon and Wing routers were unstable causing connectivity issues.
Service affected: VMware PRN DC

Start: 17 Aug 2019, 7:00 PM
End: 18 Aug 2019, 12:44 AM
Login to request notification

EAIT SiPass API Services Unavailable

Resolved
EAIT SiPass API Services began failing at some point after 11.30am Saturday 17 August. From 12.42pm Aug 19 this outage became total with API services unable to connect to the UQ SiPass servers with an RPC Unavailable error message.

EAIT IT is working with other ITS sections to resolve the issue.
Update: 20 Aug 2019, 9:15 AM
P+F Rebooted the SiPass Server to resolve the related problem with the configuration clients
Update: 20 Aug 2019, 9:15 AM
ITS NOC re-applied the ACLs for RPC ports.
Update: 20 Aug 2019, 9:38 AM
Service and connections now appear to be restored.
Service affected: EAIT Physical Access Control

Start: 17 Aug 2019, 11:42 AM
End: 20 Aug 2019, 9:38 AM
Login to request notification

A partial network outage in Therapies Annex building Level 3

Resolved
One of Level 3 network access switch is not working Network Engineer is replacing the supervisor module as its stop responding.
Resolution: 18 Aug 2019, 6:54 PM
Resolved by replacing a faulty supervisor module
Update: 18 Aug 2019, 7:56 PM
resolved by replacing supervisor module
Service affected: Networks

Start: 17 Aug 2019, 8:54 AM
End: 18 Aug 2019, 6:54 PM
Login to request notification

Indigovision Server Unavailable

Resolved
Indigovision Server Appliance hardware failure
Resolution: 27 Sep 2019, 6:13 PM
software issue has been resolved.
Resolution: 27 Sep 2019, 6:13 PM
Windows server issue resolved.
Resolution: 27 Sep 2019, 6:13 PM
Automatic resolution.
Update: 27 Sep 2019, 5:58 PM
IndigoVision is now function correctly.
Service affected: Indigovision

Start: 16 Aug 2019, 4:27 PM
End: 27 Sep 2019, 6:13 PM
Login to request notification

Degraded Jira functionality

Resolved
Some users of the ITS Jira service may currently be experiencing some functionality issues.

Problems include but may not be limited to:
- users unable to create issues
- users unable to transition issue state
- general application slowness

Engineers have begun some database re-indexing which should resolve these above issues shortly.
Resolution: 15 Aug 2019, 11:05 AM
Jira host instances in AWS were terminated and restarted.
Update: 15 Aug 2019, 10:46 AM
We are about to do a rolling reboot of the server nodes. Users may need to restart / clear their web browser sessions and cookies if they cannot reconnect to the instance because of the sticky web connection sessions.
Service affected: ITS Jira

Start: 15 Aug 2019, 8:30 AM
End: 15 Aug 2019, 11:05 AM
Login to request notification

its-isilon01 - Node/HDD Firmware Patching

Resolved
Upgrade of cluster Node and HDD Firmware
Resolution: 11 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 11 Aug 2019, 4:00 AM
End: 11 Aug 2019, 3:00 PM
Login to request notification

its-isilon01 - OS Upgrade + Patches

Resolved
Upgrade of cluster OS (OneFS) from 8.1.2 to 8.2
Resolution: 10 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 10 Aug 2019, 7:00 AM
End: 10 Aug 2019, 3:00 PM
Login to request notification

Checkbox Survey System Maintenance

Resolved
The Checkbox survey system will be temporarily unavailable due to maintenance.
Resolution: 8 Aug 2019, 6:10 PM
Automatic resolution.
Service affected: Checkbox

Start: 8 Aug 2019, 6:00 PM
End: 8 Aug 2019, 6:10 PM
Login to request notification

Issue For Staff Accessing Content Areas With Edit Mode Enabled

Resolved
UQ eLearning Support are aware of an issue where UQ Staff are unable to access content areas with Edit Mode enabled.

While this is being investigated, please disable Edit Mode to view content areas. This has been escalated to the vendor and are awaiting response.
Resolution: 6 Aug 2019, 1:21 PM
A Blackboard LTI configuration corruption was found to be the cause of this course editing access issue. This configuration has now been restored, and access to edit course content is now available.
Service affected: Blackboard

Start: 6 Aug 2019, 12:09 PM
End: 6 Aug 2019, 1:21 PM
Login to request notification

Network flapping

Resolved
Issue with network causing degraded services, ITS looking at network to correct issue
Resolution: 7 Aug 2019, 1:04 PM
replaced fibre optics
Service affected: UQ Research Data Manager

Start: 6 Aug 2019, 10:17 AM
End: 7 Aug 2019, 1:04 PM
Login to request notification

Legacy Compute Migration Project - Migrate server ITS-PS-01 and MSSQL database, passwordstate_prod

Resolved
The application PasswordState is comprised of two servers, ITS-PS-01 and ITS-PS-02. ITS-PS-02 is already located in the NGDC (at CCR), however, ITS-PS-01 still exists within the Legacy DC and is to be migrated to Next Gen DC as part of the Legacy Compute Migration Project.

Additional to the server, the database passwordstate_prod, which exists on the legacy MSSQL cluster, also needs to be migrated onto the NGDC MSSQL cluster

Please note: The service will continue to be available in a read-only capacity from:
https://ps-dr.its.uq.edu.au/
Resolution: 6 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Passwordstate

Start: 6 Aug 2019, 9:00 AM
End: 6 Aug 2019, 12:00 PM
Login to request notification

OS Patching on Oracle Development DB Hosts

Resolved
IP Allocation database will be unavailable.

OS patching on snapdev01, snapdev02, crackledev01, crackledev02.

Ref: ITS Infrastructure Services has scheduled a patching cycle for routine host maintenance.
Resolution: 5 Aug 2019, 7:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 7:00 PM
Login to request notification

Maintenance of Unitask

Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 Aug 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 6:30 PM
Login to request notification

NextGen Load Balance Issues

Resolved
Server Farm load balancer is currently experiencing unscheduled issues.

The following services are currently impacted:


Blackboard
Sinet
Databases
UniFi

ITS Engineers are currently working to resolve this issue.

Resolution: 5 Aug 2019, 10:33 AM
Service affected: NGDC Serverfarm Load Balancer

Start: 5 Aug 2019, 8:45 AM
End: 5 Aug 2019, 10:33 AM
Login to request notification

ServiceView Intermittently Unavailable

Resolved
ServiceView website is intermittently unavailable

Technicians are working to resolve this issue.

Resolution: 5 Aug 2019, 9:17 AM
Automatic resolution.
Service affected: ServiceView

Start: 4 Aug 2019, 10:30 PM
End: 5 Aug 2019, 9:17 AM
Login to request notification

Emergency update of Symantec EP client on Domain Controllers and associated hosts

Resolved
An emergency change has been requested to allow for an immediate update of the SEP client to a non-affected version on all domain controllers, Active Directory data management and Azure data management servers.

Domain Services will be unaffected, but clients on geographically displaced sites (i.e. Heron Island) will source these services from the St Lucia site until the local Domain Controller is back online.
Resolution: 2 Aug 2019, 4:00 PM
SEP client updated and hosts rebooted as required.
Service affected: Active Directory

Start: 2 Aug 2019, 10:30 AM
End: 2 Aug 2019, 4:00 PM
Login to request notification

Reduced Internet Services

Resolved
There is an emergent incident that is affecting all Internet services. ITS and our Internet Provider are investigating the issue.

An update will be provided shortly when more information becomes available.
Resolution: 4 Aug 2019, 3:37 PM
Update: 5 Aug 2019, 10:01 AM
Over the course of the weekend ITS technicians have restored internet speeds and external connectivity back to normal. Some areas may still notice a residual delay when using particular services that are connected externally such as Adobe. This should be resolved by 6/8/19. Please note that a computer restart (save and back up your work first) may assist with returning your internet usage to normal, should you still be experiencing internet speed issues. Thank you for your patience and understanding as we work through these events.
Update: 2 Aug 2019, 9:22 AM
The internet service was restored at 21:50 on 1/8/19, however, Internet services are currently running at a reduced capacity. ITS technicians are still working to resolve any issues to restore services back to full.
Service affected: Internet Services UQ

Start: 1 Aug 2019, 12:32 PM
End: 4 Aug 2019, 3:37 PM
Login to request notification

Intermittent access to HPC enabled UQ RDM collections

Resolved
Users of HPC enabled UQ RDM collections are currently experiencing intermittent issues with connection to HPC enabled collections through R drive, RDM cloud and the sync client. Access from HPC clusters and ssh is unaffected.
Resolution: 1 Aug 2019, 5:17 PM
Network drivers updated
Service affected: UQ Research Data Manager

Start: 31 Jul 2019, 10:18 AM
End: 1 Aug 2019, 5:17 PM
Login to request notification

SI-net Application Documents

Resolved
There is a current issue with documents linking to the OLA You are not able to upload a document at the moment Applicants are not impacted by this error. You can still generate documents and they will upload automatically once the problem is resolved.

We are working on fixing this as soon as possible, and will let you know as soon as it is resolved.
Resolution: 30 Jul 2019, 10:43 AM
Automatic resolution.
Service affected: SI-net

Start: 30 Jul 2019, 9:00 AM
End: 30 Jul 2019, 10:43 AM
Login to request notification

OLA Release 6.2.4

Resolved
Release new version of OLA providing enhancement work and bug fixes.

Key change:
1. Introduction of Sanctions Checklist functionality, which will assign the sanctions checklist to an org unit on submission of applications from sanctioned countries
2. Upgrade of the Document Repository to be AWS hosted instead of locally hosted
3. Introduction of the Administration Portal, which will ease the difficulty of support

Minor Changes:
1. Bug fix for the document update evidence comment showing the wrong date
2. Bug fix for document upload error in OLA front end
3. Bug fix for SRF stopping some users from progressing past the first page...r /> 4. Correction for Rundeck job error status to show the correct status when failing a record

Read more
Resolution: 30 Jul 2019, 9:00 AM
Automatic resolution.
Service affected: Online Applications - OLA

Start: 30 Jul 2019, 7:00 AM
End: 30 Jul 2019, 9:00 AM
Login to request notification

Nas02 Maintenance

Resolved
Nas02 cluster upgrades and patching are being carried out.

Work being performed will have no impact on cluster performance or availability.
Resolution: 27 Jul 2019, 11:59 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 27 Jul 2019, 6:00 AM
End: 27 Jul 2019, 11:59 PM
Login to request notification

Password Change/Reset Page Outage

Resolved
The Password Change and Reset Pages are currently experiencing an outage and technicians are investigating
Resolution: 26 Jul 2019, 5:42 PM
The password change page is working correctly again.
Resolution: 26 Jul 2019, 5:42 PM
This issue has been fixed.
Service affected: Password Change Page

Start: 26 Jul 2019, 4:00 PM
End: 26 Jul 2019, 5:42 PM
Login to request notification

SQL 2014 Clustered Database Services - OS Patching

Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.

Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.

The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 19 Jul 2019, 6:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting

Start: 19 Jul 2019, 6:00 AM
End: 19 Jul 2019, 6:30 AM
Login to request notification

UQ RDM HPC Collections Issue

Resolved
File access to UQ RDM collections connected to HPC storage may experience intermittent slow file access and the sync process between HPC file systems and UQ RDM is currently unavailable.
Resolution: 10 Jul 2019, 10:10 AM
HPC enabled UQ RDM collections are now able to sync to HPC file systems
Service affected: UQ Research Data Manager

Start: 9 Jul 2019, 3:48 PM
End: 10 Jul 2019, 10:10 AM
Login to request notification

Blackboard upgrade

Resolved
Upgrade Blackboard to q42018cu6
Resolution: 7 Jul 2019, 12:15 PM
Blackboard upgraded successfully to Q4 2018 CU6
Service affected: Blackboard

Start: 6 Jul 2019, 9:00 AM
End: 7 Jul 2019, 12:15 PM
Login to request notification

Emergency reboot of Jira server to fix temp space issues

Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
Resolution: 5 Jul 2019, 5:40 PM
Reboot of Jira servers has been completed. Access to Jira has been tested and is operational.
Resolution: 5 Jul 2019, 5:40 PM
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Service affected: ITS Jira

Start: 5 Jul 2019, 5:30 PM
End: 5 Jul 2019, 5:40 PM
Login to request notification

Adobe Internal Update Server Db Corruption

Resolved
A issue was found with the Adobe catalog that provides products to the Adobe Creative Cloud Client for download.

Users may see a download error when trying to install Adobe products.

A full re-sync of the catalog is currently being done on the server.

The sync may take several hours to complete.

If users require software today Fleet Management can provide work around on removing the config from using the internal server to connect externally over the internet.
Resolution: 3 Jul 2019, 6:00 AM
Sync with adobe services has completed. Adobe Creative Cloud clients can now download and use Adobe products.
Update: 2 Jul 2019, 3:22 PM
The server has processed 1/3 of the applications. We expect this to be completed by 7am Wednesday 03/07/2019
Service affected: Adobe Internal Update Server

Start: 2 Jul 2019, 10:07 AM
End: 3 Jul 2019, 6:00 AM
Login to request notification

Switchover Patched Databases Back to plover

Resolved
Switchover Patched Databases Back to plover-cluster.

approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 30 Jun 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 30 Jun 2019, 8:00 AM
End: 30 Jun 2019, 10:00 AM
Login to request notification