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UQ Book It Intermittent Performance Issues

Reduced service delivery during period
UQ Book It is intermittently experiencing delays from the UQ Book It servers causing pages and actions to load slowly or timeout.
Service affected: UQ Bookit

Start: 10 Mar 2020, 11:00 AM
End: Unknown
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UQ Book It user group synching

Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit

Start: 17 Feb 2020, 8:00 AM
End: Unknown
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Outlook connectivity issues with shared mailboxes

Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.

A current workaround is in place where users can open the mailbox via their Outlooks web access.

Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content

ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance

Start: 2 Aug 2019, 10:34 AM
End: Unknown
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    Jamf Pro 10.20 Update

    Resolved
    Jamf cloud upgrading from 10.19 to 10.20 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 28 Mar 2020, 9:00 AM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 27 Mar 2020, 11:00 PM
    End: 28 Mar 2020, 9:00 AM
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    Emergency reboot of Unitask

    Resolved
    One of the instances is having issues loading the code and some tasks are failing to be executed.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical details

    The application in one of the instance is throwing class loader exceptions. Tomcat will be restarted to fix the issue
    Resolution: 27 Mar 2020, 3:02 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 27 Mar 2020, 3:00 PM
    End: 27 Mar 2020, 3:02 PM
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    Deployment of new process

    Resolved
    The Legal Service Request process will be deployed

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 26 Mar 2020, 5:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 26 Mar 2020, 5:00 PM
    End: 26 Mar 2020, 5:30 PM
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    Emergency reboot of Unitask

    Resolved
    The application servers are running out of memory. To mitigate any further impact Unitask is going to be restarted.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Technical details

    Tomcat is exhausting the memory available in the instances. The 2 Tomcat services will be restarted one at a time to reduce the impact to users alrea...dy logged in.

    Read more
    Resolution: 20 Mar 2020, 11:00 AM
    Unitask was restarted.
    Service affected: Unitask

    Start: 20 Mar 2020, 10:50 AM
    End: 20 Mar 2020, 11:00 AM
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    Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches

    Resolved
    A reboot of the Jira Servers are required to fix a temp space issue.
    It stores the temporary files such as import / export files, attachment files and indexes.
    Some outstanding OS patches will be applied during this maintenance window.
    Resolution: 19 Mar 2020, 6:30 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 19 Mar 2020, 5:00 PM
    End: 19 Mar 2020, 6:30 PM
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    Jamf Pro 10.19 Update

    Resolved
    Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 17 Mar 2020, 8:00 PM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 17 Mar 2020, 7:00 PM
    End: 17 Mar 2020, 8:00 PM
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    Ned Hanlon networks down

    Resolved
    Hardware has failed in Ned Hlanlon building 902 affecting several floors.
    ITS staff are will replace failed hardware.
    Resolution: 17 Mar 2020, 11:21 AM
    repatched all links
    Update: 17 Mar 2020, 7:36 AM
    ITS Engineer will replace hardware morning Tuesday 17th.
    Service affected: Networks

    Start: 16 Mar 2020, 3:57 PM
    End: 17 Mar 2020, 11:21 AM
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    SI-net application patching

    Resolved
    SI-net will be offline for system maintenance.
    Resolution: 15 Mar 2020, 8:26 PM
    SI-net has been successfully patched and is now available for use.
    Service affected: SI-net

    Start: 15 Mar 2020, 4:00 PM
    End: 15 Mar 2020, 8:26 PM
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    Switchover Databases to PRN

    Resolved
    Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

    approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

    Resolution: 14 Mar 2020, 7:00 AM
    The issue is considered resolved but there are still occasional experiences of slowness.
    Service affected: Oracle Production DB Hosting

    Start: 14 Mar 2020, 6:00 AM
    End: 14 Mar 2020, 7:00 AM
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    ECP Update in 2020 profiles onwards

    Resolved
    A modified policy for Electronci Course Profile System has been put in place for UQ grade descriptiors for 2020 course profiles onwards.

    These were rolled out for Semester 1, 2020, but due to sizing limitations, the site will need to link to the Policies and Procedures Library.

    This release will complete those changes. We do not believe there will be any interruption to service.
    Resolution: 11 Mar 2020, 4:45 PM
    Change completed successfully
    Service affected: Electronic Course Profile System

    Start: 11 Mar 2020, 4:30 PM
    End: 11 Mar 2020, 4:45 PM
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    Amazon Web Services EC2 operatonal issues

    Resolved
    Amazon have posted the below operation issue with EC2s in the Sydney Region
    -----------------------------
    EC2 launch failures in AP-SOUTHEAST-2 Region

    04:04 PM PDT We are investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region.
    ------------------------
    You can follow the Amazon service status here: https://status.aws.amazon.com/#AP_block
    Resolution: 11 Mar 2020, 10:22 AM
    [05:04 PM PDT] Between 2:15 PM and 4:40 PM PDT we experienced increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region. The issue has been resolved and the service is operating normally.
    Update: 11 Mar 2020, 9:54 AM
    [04:41 PM PDT] We are still investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region and continue working towards resolution.
    Service affected: Amazon Web Services

    Start: 11 Mar 2020, 9:04 AM
    End: 11 Mar 2020, 10:22 AM
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    SI-net application patching

    Resolved
    SI-net will be offline for system maintenance.
    Resolution: 6 Mar 2020, 5:30 PM
    The outage for SI-net application patching has been cancelled and will be rescheduled at a later date.
    Service affected: SI-net

    Start: 8 Mar 2020, 7:00 AM
    End: 6 Mar 2020, 5:30 PM
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    Exadata Platinum patching - magpie-cluster

    Resolved
    Patch the PRN Exadata with the Jan 2020 Bundle Patch.

    Resolution: 7 Mar 2020, 8:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 7 Mar 2020, 8:00 AM
    End: 7 Mar 2020, 8:00 PM
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    Switchover Databases to CCR

    Resolved
    Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)

    approx. 5 minute minor disruption per database during switchover from Prentice to CCR.

    Resolution: 7 Mar 2020, 7:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 7 Mar 2020, 6:00 AM
    End: 7 Mar 2020, 7:00 AM
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    InPlace unavailable

    Resolved
    Customers currently unable to login to InPlace. Error presents as an expired certificate.
    ITS staff are investigating as a matter of priority.
    Resolution: 9 Mar 2020, 10:41 AM
    Identity Management team have issued a new certificate and Vendor has applied successfully to the server, operation of InPlace is restored to normal.
    Service affected: InPlace

    Start: 7 Mar 2020, 1:00 AM
    End: 9 Mar 2020, 10:41 AM
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    Switchover Aurion Production Database from PRN to CCR

    Resolved
    Switchover Aurion Production Database from PRN to CCR
    Resolution: 5 Mar 2020, 7:05 PM
    Automatic resolution.
    Service affected: Aurion

    Start: 5 Mar 2020, 7:00 PM
    End: 5 Mar 2020, 7:05 PM
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    Hazardous Works - AWS Direct Connect Planned Maintenance (Global Switch)

    Resolved
    Amazon are performing third party maintenance on the Global Switch Direct Connect. The Equinix Direct Connect will remain untouched during this maintenance window.

    Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.

    This maintenance is scheduled to avoid disrupting redundant connections at the same time.

    If you encounter any problems with your connection after the end of this maintenance window, please contact AWS Support1.
    Resolution: 4 Mar 2020, 5:00 AM
    Automatic resolution.
    Service affected: Amazon Web Services - Direct Connect

    Start: 3 Mar 2020, 11:01 PM
    End: 4 Mar 2020, 5:00 AM
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    SVN scheduled maintenance

    Resolved
    https://svn.its.uq.edu.au will be temporarily unavailable between 9am and 12pm as maintenance is performed on the underlying infrastructure. Checkouts and commits will fail during this time.
    Resolution: 3 Mar 2020, 12:00 PM
    Automatic resolution.
    Service affected: Subversion

    Start: 3 Mar 2020, 9:00 AM
    End: 3 Mar 2020, 12:00 PM
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    Hazardous Works - AWS Direct Connect Planned Maintenance

    Resolved
    Amazon are performing third party maintenance on the Equinix Direct Connect. The Global Switch Direct Connect will remain untouched during this maintenance window.

    Hello,

    Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Wed, 19 Feb 2020 13:01:00 GMT to Wed, 19 Feb 2020 19:00:00 GMT for 6 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.


    This maintenance is scheduled to avoid disrupting redundant connections at the same time.

    If you encounter any problems with your connection after the end of this maintenance window..., please contact AWS Support1.

    1 https://aws.amazon.com/support

    Sincerely,
    Amazon Web Services

    Read more
    Resolution: 3 Mar 2020, 5:00 AM
    Automatic resolution.
    Service affected: Amazon Web Services - Direct Connect

    Start: 2 Mar 2020, 11:01 PM
    End: 3 Mar 2020, 5:00 AM
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    Update VDI Certificates

    Resolved
    Certificates are required to be updated for this environment. Access to VDI will not be available until all core services & servers have the new certificate installed.
    Resolution: 2 Mar 2020, 7:30 PM
    Automatic resolution.
    Service affected: VDI Servers

    Start: 2 Mar 2020, 6:30 PM
    End: 2 Mar 2020, 7:30 PM
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    SSL Problems logging into VDI

    Resolved
    A problem has been found in the VDI certificate, ITS are working on this problem.
    Resolution: 2 Mar 2020, 1:48 PM
    Certificate rolled back from backup.
    Service affected: VDI Servers

    Start: 2 Mar 2020, 7:30 AM
    End: 2 Mar 2020, 1:48 PM
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    Jamf Cloud Infrastructure Maintenance

    Resolved
    Jamf cloud is performing scheduled performance optimisation as part of their infrastructure maintenance. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 1 Mar 2020, 2:00 AM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 29 Feb 2020, 10:00 PM
    End: 1 Mar 2020, 2:00 AM
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    Emergency restore of database required to recover data

    Resolved
    Timetable data has been lost in the Syllabus Plus application. A restore of the production database is underway to recover the lost data
    Resolution: 28 Feb 2020, 12:30 PM
    The vendor restored the data and Syllabus Plus is once again online for users
    Resolution: 27 Feb 2020, 5:08 PM
    Automatic resolution.
    Service affected: Syllabus Plus

    Start: 27 Feb 2020, 4:34 PM
    End: 28 Feb 2020, 12:30 PM
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    Production Xymon server OS patching

    Resolved
    OS patching will be performed on the production Xymon server during the outage window.

    The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
    Resolution: 27 Feb 2020, 10:30 AM
    Automatic resolution.
    Service affected: Xymon Monitoring System

    Start: 27 Feb 2020, 9:30 AM
    End: 27 Feb 2020, 10:30 AM
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    RDM network drive not working for some users

    Resolved
    The RDM network drive (R drive) is currently unavailable for some users. These users are still able to access data using RDM cloud. ITS are investigating.
    Resolution: 2 Mar 2020, 8:06 AM
    Share links restored
    Service affected: UQ Research Data Manager

    Start: 27 Feb 2020, 9:30 AM
    End: 2 Mar 2020, 8:06 AM
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    Hervey Bay Clinical School Network link loss

    Resolved
    Hervey Bay Clinical Schools connection to UQ is lost. ITS Network engineers are investigating.
    Resolution: 27 Feb 2020, 9:00 AM
    Telstar repaired damaged fibre
    Service affected: Building Networks

    Start: 26 Feb 2020, 1:52 PM
    End: 27 Feb 2020, 9:00 AM
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    Update Amazon RDS SSL/TLS certificates for Jira Production

    Resolved
    Update Amazon RDS SSL/TLS certificates before March 5, 2020
    jiraprod
    Resolution: 25 Feb 2020, 6:30 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 25 Feb 2020, 5:00 PM
    End: 25 Feb 2020, 6:30 PM
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    Maintenance of Unitask

    Resolved
    Unitask infrastructure will be patched as recommended by AWS.

    Also, a new index will be added in the database that should improve the speed of the system.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 25 Feb 2020, 5:45 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 25 Feb 2020, 5:00 PM
    End: 25 Feb 2020, 5:45 PM
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    Jamf Pro 10.19 Update

    Resolved
    Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 22 Feb 2020, 8:00 AM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 22 Feb 2020, 12:00 AM
    End: 22 Feb 2020, 8:00 AM
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    Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au

    Resolved
    Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au
    Resolution: 21 Feb 2020, 8:00 AM
    Automatic resolution.
    Service affected: Oracle Development DB Hosting

    Start: 21 Feb 2020, 7:30 AM
    End: 21 Feb 2020, 8:00 AM
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    Update Amazon RDS SSL/TLS certificates for Confluence Production

    Resolved
    Update Amazon RDS SSL/TLS certificates before March 5, 2020
    confluenceprod
    Resolution: 20 Feb 2020, 6:00 PM
    Automatic resolution.
    Service affected: ITS Confluence

    Start: 20 Feb 2020, 5:00 PM
    End: 20 Feb 2020, 6:00 PM
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    Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au

    Resolved
    Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au
    Resolution: 20 Feb 2020, 8:00 AM
    Automatic resolution.
    Service affected: Oracle Development DB Hosting

    Start: 20 Feb 2020, 7:30 AM
    End: 20 Feb 2020, 8:00 AM
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    Azure outgoing sync connector host down

    Resolved
    The connector which syncs user attributes (including email aliases and display names) to O365 is experiencing issues. Technicians are currently investigating.

    ITS apologises for any inconvenience.
    Resolution: 19 Feb 2020, 10:50 AM
    The primary Azure connector host stalled during routine installation of Windows Security Updates and has now been restored. A successful sync operation has now completed.
    Service affected: Microsoft Azure

    Start: 18 Feb 2020, 7:00 PM
    End: 19 Feb 2020, 10:50 AM
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    Oracle Service Cloud upgrade to 19D

    Resolved
    Oracle Service Cloud upgrade to 19D.

    Cutover scheduled for 7am Sunday, expected outage of 30 Minutes
    Resolution: 16 Feb 2020, 7:30 AM
    Automatic resolution.
    Service affected: Oracle Cloud Services incl. CRM and Marketing Automation

    Start: 16 Feb 2020, 7:00 AM
    End: 16 Feb 2020, 7:30 AM
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    Issues with Application running on Citrix

    Resolved
    There is currently an issues with applications running on Citrix. We are currently working on the issues. User may be unable to access Citrix, be disconnected or notice slow performance.
    Resolution: 14 Feb 2020, 5:00 PM
    Applications published on Citrix (UQAPS) were accessible/usable after the workaround was applied on Friday afternoon. We are still working on a permanent fix but users can continue to use the Citrix (UQAPS) service.
    Update: 14 Feb 2020, 1:00 PM
    We have place a workaround to resolve the issue and have asked users to log into Citrix again.
    Service affected: UQAPS Citrix

    Start: 14 Feb 2020, 11:30 AM
    End: 14 Feb 2020, 5:00 PM
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    Enable ESXI host DVS network config

    Resolved
    After PRN Nextgen outage, there is a host that needs to have its network configured to be put back into production. Root cause has been found.
    Resolution: 13 Feb 2020, 9:00 PM
    Automatic resolution.
    Service affected: VMware NextGEN PRN DC

    Start: 13 Feb 2020, 8:00 PM
    End: 13 Feb 2020, 9:00 PM
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    Update Amazon RDS SSL/TLS certificates for Confluence Production

    Resolved
    Update Amazon RDS SSL/TLS certificates before March 5, 2020
    confluenceprod
    Resolution: 12 Feb 2020, 6:00 PM
    This change has been postponed until a later date.
    Service affected: ITS Confluence

    Start: 12 Feb 2020, 5:00 PM
    End: 12 Feb 2020, 6:00 PM
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    UQ Book It Intermittent Resource Access Issues

    Resolved
    Certain permissions groups are being applied inconsistently and providing reduced access to rooms and resources.
    Resolution: 13 Feb 2020, 12:30 PM
    Broker API was updated to latest version to ensure data validity.
    Service affected: UQ Bookit

    Start: 12 Feb 2020, 9:00 AM
    End: 13 Feb 2020, 12:30 PM
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    OS and Oracle patching for Oracle Development DBs on Linux Hosts (NGDC VMs)

    Resolved
    OS and Oracle patching on OracleDev EPG (NGDC VMs)

    Resolution: 11 Feb 2020, 10:00 PM
    Automatic resolution.
    Service affected: Oracle Development DB Hosting

    Start: 11 Feb 2020, 5:30 PM
    End: 11 Feb 2020, 10:00 PM
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    P&F Perspective - Legacy Compute Migration

    Resolved
    P&F Security system, Perspective is offline for a scheduled migration. This system manages alerts from the DV15 security overlay. Whilst offline, security will be monitoring the overlay to manually initiate processes otherwised performed by Perspective
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991849
    Resolution: 11 Feb 2020, 10:30 PM
    Service affected: PFI Perspective

    Start: 11 Feb 2020, 5:30 PM
    End: 11 Feb 2020, 10:30 PM
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    Deployment of new version of Student Administration process

    Resolved
    The following Student Aministration process will be deployed:
    * Request to Amend Grades

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release:
    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 11 Feb 2020, 5:45 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 11 Feb 2020, 5:00 PM
    End: 11 Feb 2020, 5:45 PM
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    Call congestion for Service Desk phone

    Resolved
    Not all calls are getting through to 336 56000.
    Resolution: 11 Feb 2020, 3:35 AM
    Automatic resolution.
    Update: 11 Feb 2020, 3:35 PM
    This was not a Qmaster fault. This fault relates to inter-carrier calls for Amazon connect, no calls were routed through Qmaster. Amazon Connect has been disconnected so that we can return to normal service. Currently awaiting information from TPG.
    Service affected: QMaster

    Start: 11 Feb 2020, 2:17 PM
    End: 11 Feb 2020, 3:35 AM
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    Class Timetable release for Semester 1

    Resolved
    Students will have their Class Timetable released to them at midday on Monday 10th Feb.
    We expect a very high load on student facing systems and networks, specifically:
    My UQ
    SSO
    Allocate +

    Resolution: 10 Feb 2020, 4:00 PM
    Automatic resolution.
    Service affected: Allocate +

    Start: 10 Feb 2020, 11:30 AM
    End: 10 Feb 2020, 4:00 PM
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    Gatton ISDN indial for 15xxx extensions down

    Resolved
    Carrier ISDN down at Gatton campus affecting indial to extensions 15xxx only. Carrier diversion in place for inbound calls to 0753515xxx to UQ operator. Not impacting outbound calls or internal UQ calls.
    Resolution: 10 Feb 2020, 10:00 AM
    Carrier fault resolved
    Service affected: PABX Voice Services

    Start: 7 Feb 2020, 8:00 AM
    End: 10 Feb 2020, 10:00 AM
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    Upgrade OLA RDS to 19c

    Resolved
    Upgrade OLA RDS to 19c
    Resolution: 5 Feb 2020, 8:00 AM
    Automatic resolution.
    Service affected: AWS DB Hosting

    Start: 5 Feb 2020, 6:00 AM
    End: 5 Feb 2020, 8:00 AM
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    FlexNet maintenance

    Resolved
    Vendor will be performing system maintenance. Some features and availability may be intermittent
    Resolution: 5 Feb 2020, 6:00 PM
    Automatic resolution.
    Update: 4 Feb 2020, 1:11 PM
    Performance degradation is expected to extend into tomorrow
    Service affected: Flexera

    Start: 4 Feb 2020, 9:30 AM
    End: 5 Feb 2020, 6:00 PM
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    Legacy Compute Migration - move OEM to new platform

    Resolved
    Migrate OEM to new platform. The components of this move are described diagrammatically here:
    https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Oracle+Enterprise+Manager

    A new load balance address is to be used
    A new pair of application servers are to be deployed
    The databases (OEMP and AWRP) are to be moved from Popclient01 to Asterix and magpiedb01
    Resolution: 4 Feb 2020, 5:00 PM
    Automatic resolution.
    Service affected: Oracle Enterprise Manager

    Start: 4 Feb 2020, 9:00 AM
    End: 4 Feb 2020, 5:00 PM
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    IS - WSUS - Legacy Compute Migration

    Resolved
    The Legacy Compute Migration Project is assisting Infrastructure Services with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
    https://confluence.its.uq.edu.au/confluence/display/ITSLCM/IS+-+WSUS
    Resolution: 4 Feb 2020, 12:00 PM
    Automatic resolution.
    Service affected: WSUS - Windows Server Update Services

    Start: 4 Feb 2020, 9:00 AM
    End: 4 Feb 2020, 12:00 PM
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    Deployment of Change to Immunisation Status processes

    Resolved
    A new version of the Change to Immunisation Status processes will be deployed

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release:
    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 3 Feb 2020, 6:00 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 3 Feb 2020, 5:15 PM
    End: 3 Feb 2020, 6:00 PM
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    UQ wireless network experiencing authentication issues

    Resolved
    ITS are investigating the issue. Eduroam is currently not seeing any impact.
    Resolution: 3 Feb 2020, 12:47 PM
    Certificate for UQ SSID has been updated. Some users may need to forget network and accept new certificate on next connection.
    Resolution: 3 Feb 2020, 12:47 PM
    Certificate for UQ SSID has been updated. Some users may need to accept new certificate on next connection.
    Update: 3 Feb 2020, 12:47 PM
    Some devices detected that the certificate delivered for UQ SSID had expired. A new certificate has been deployed and some users may need to accept the new certificate when they connect to the SSID again.
    Service affected: Wireless Network

    Start: 3 Feb 2020, 9:00 AM
    End: 3 Feb 2020, 12:47 PM
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    Heron Island Outage - Aarnet Schedule Power Works

    Resolved
    Aarnet have advised of scheduled power works occurring which shall impact UQs Microwave Service to Heron island.

    Services will be disrupted during their outage window.
    Resolution: 3 Feb 2020, 1:00 PM
    Automatic resolution.
    Service affected: Networks

    Start: 3 Feb 2020, 8:00 AM
    End: 3 Feb 2020, 1:00 PM
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    All Saints Anglican - Uecomm Maintenance Work

    Resolved
    Uecomm have schedule maintenance work within their network which will impact the service to All Saints Anglican School.

    Planned Work ID CM028008

    Outage Duration - 120 mins
    Resolution: 31 Jan 2020, 6:00 AM
    Automatic resolution.
    Service affected: UQSchoolsNet

    Start: 30 Jan 2020, 10:00 PM
    End: 31 Jan 2020, 6:00 AM
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    Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches

    Resolved
    A reboot of the Jira Servers are required to fix a temp space issue.
    It stores the temporary files such as import / export files, attachment files and indexes.
    Some outstanding OS patches will be applied during this maintenance window.
    Resolution: 30 Jan 2020, 5:30 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 30 Jan 2020, 4:00 PM
    End: 30 Jan 2020, 5:30 PM
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    ITS Confluence Service temporarily unavailable

    Resolved
    An unexpected service memory related issue caused the ITS Confluence service to become temporarily unavailable today, between approximately 2.57pm and 3.39pm.

    ITS engineers have now resolved this issue.
    Resolution: 30 Jan 2020, 3:39 PM
    Confluence instances terminated and reestablished in AWS.
    Resolution: 30 Jan 2020, 3:39 PM
    Automatic resolution.
    Service affected: ITS Confluence

    Start: 30 Jan 2020, 2:57 PM
    End: 30 Jan 2020, 3:39 PM
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    Upgrade vSphere Appliances from 6.0U3j to 6.7U3b

    Resolved
    Upgrade vSphere PSC and vCenter Appliances from 6.0U3j to 6.7U3b for following sites :
    VMware CCR DC (Infrastructure)
    VMware GPN DC (Infrastructure)
    VMware PRN DC (Infrastructure)
    VMware NextGEN CCR DC (Infrastructure)
    VMware NextGEN PRN DC (Infrastructure)

    in the above order.

    Access to vSphere management functions such as vm power, snapshot or vSphere console access will be unavailable during the change window.

    VM provisioning via https://vpnext.its.uq.edu.au will also be unavailable

    ***Customer Virtual machines will remain unaffected***
    The upgrade process will not impact ESXi Hosts and their associate...d VMs.
    VMs will remain operational and will be accessible directly via SSH or RDP throughout the vSphere upgrade process.

    Read more
    Resolution: 31 Jan 2020, 4:00 PM
    Automatic resolution.
    Service affected: VMware NextGEN PRN DC

    Start: 30 Jan 2020, 7:00 AM
    End: 31 Jan 2020, 4:00 PM
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    IP Provisioning Maintenance

    Resolved
    Static IP allocations are currently paused due to maintenance on the LDAP servers.
    Resolution: 20 Mar 2020, 10:58 AM
    Service affected: IpAlloc VPN IP allocation

    Start: 29 Jan 2020, 12:00 PM
    End: 20 Mar 2020, 10:58 AM
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    Short notice scheduled outage of InPlace services

    Resolved
    Please be advised QIT has notified EAPS that there will be an urgent outage of 10-15 min at 12:15 pm today.

    This is to have some fixes on the server level that were planned for the 26th, that have been brought forward due to some performance issues that have been occurring.
    Resolution: 24 Jan 2020, 1:54 PM
    Quantum IT have restored services to the hosted InPlace service for THe University of Queensland and other affected users.
    Resolution: 24 Jan 2020, 1:54 PM
    Automatic resolution.
    Service affected: InPlace

    Start: 24 Jan 2020, 12:15 PM
    End: 24 Jan 2020, 1:54 PM
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    Maintenance of Unitask

    Resolved
    A configuration change will be applied to Unitask
    and the instances will be restarted.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release
    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 23 Jan 2020, 5:30 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 23 Jan 2020, 5:00 PM
    End: 23 Jan 2020, 5:30 PM
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    P&F DRE meter readings delayed

    Resolved
    Due to the current AWS outage, electrical meter readings are currently being queued as they cannot be written to the underlying database. Once resolved, the backlog should end up in the database.

    The public Tesla battery dashboard is also nonfunctional for the same reason (AWS Lambda is unable to connect to the database properly).
    Update: 23 Jan 2020, 5:30 PM
    The AWS issues were resolved at 17:21 and the system returned to normal shortly afterwards, once the backlog of meter readings had been processed.
    Resolution: 23 Jan 2020, 5:30 PM
    Automatic resolution.
    Service affected: P&F Demand Response Engine DRE

    Start: 23 Jan 2020, 1:00 PM
    End: 23 Jan 2020, 5:30 PM
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    AWS API Errors in Sydney Region

    Resolved
    Amazon Web Services are currently experiencing elevated API error rates for multiple services in the Sydney Region. This may cause application instability.

    Current ETA from Amazon is 5pm today.

    The Amazon service status page can be found here: https://status.aws.amazon.com/#AP_block

    Impact on UQ applications are still being investigated.
    Resolution: 23 Jan 2020, 6:07 PM
    AWS have resolved the EC2 API Issue. Services should now be restored.
    Resolution: 23 Jan 2020, 3:57 PM
    Automatic resolution.
    Resolution: 23 Jan 2020, 3:57 PM
    Automatic resolution.
    Update: 23 Jan 2020, 3:03 PM
    AWS provided the following update: [08:49 PM PST] We wanted to provide you with more details on the issue causing increased API error rates and latencies in the AP-SOUTHEAST-2 Region. A data store used by a subsystem responsible for the configuration of Virtual Private Cloud (VPC) networks is currently offline and the engineering team are working to restore it. While the investigation into the issue was started immediately, it took us longer to understand the full extent of the issue and determine a path to recovery. We determined that the data store needed to be restored to a point before the issue began. In order to do this restore, we needed to disable writes. Error rates and latencies for the networking-related APIs will continue until the restore has been completed and writes re-enabled. We are working through the recovery process now. With issues like this, it is always difficult to provide an accurate ETA, but we expect to complete the restore process within the next 2 hours and begin to allow API requests to proceed once again. We will continue to keep you updated if that ETA changes. Connectivity to existing instances is not impacted. Also, launch requests that refer to regional objects like subnets that already exist will succeed at this stage, as they do not depend on the affected subsystem. If you know the subnet ID, you can use that to launch instances within the region. We apologize for the impact and continue to work towards full resolution.
    Service affected: Amazon Web Services

    Start: 23 Jan 2020, 10:41 AM
    End: 23 Jan 2020, 6:07 PM
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    TRI UQ connectivity interruption

    Resolved
    TRI network connection to UQ is undergoing an unplanned network outage. ITS Engineers are investigating the cause
    Resolution: 22 Jan 2020, 5:57 PM
    TRI core router, Trick was reloaded. A lost config on a faulty access switch caused a network storm overrunning the TRI network core.
    Resolution: 22 Jan 2020, 5:57 PM
    Automatic resolution.
    Service affected: Networks

    Start: 22 Jan 2020, 5:23 PM
    End: 22 Jan 2020, 5:57 PM
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    Unplanned ITS Confluence service outage

    Resolved
    Connectivity to the ITS Confluence service was lost for approximately 7 minutes between 4:07pm and 4:14pm.

    This unexpectedly occured during a planned maintenance window that was underway from 4:00pm.

    Services have now been restored.
    Resolution: 22 Jan 2020, 4:14 PM
    Both Confluence instances in AWS came back online.
    Service affected: ITS Confluence

    Start: 22 Jan 2020, 4:07 PM
    End: 22 Jan 2020, 4:14 PM
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    Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches

    Resolved
    A reboot of the Confluence Servers are required to fix a temp space issue.
    Some outstanding OS patches will be applied during this maintenance window.
    Resolution: 22 Jan 2020, 4:15 PM
    Automatic resolution.
    Service affected: ITS Confluence

    Start: 22 Jan 2020, 4:00 PM
    End: 22 Jan 2020, 4:15 PM
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    An unscheduled outage for Wireless / VPN users

    Resolved
    ITS are investigating authentication issues
    Resolution: 22 Jan 2020, 10:30 AM
    Problematic server was taken offline
    Service affected: RADIUS

    Start: 22 Jan 2020, 9:50 AM
    End: 22 Jan 2020, 10:30 AM
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    An unscheduled outage is affecting the Blackboard service.

    Resolved
    A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).

    ITS Engineers are currently investigating.
    Resolution: 21 Jan 2020, 8:24 PM
    Learn.uq.edu.au services have been restored to normal.
    Resolution: 21 Jan 2020, 9:34 PM
    The following event is now resolved, the resolution is as follows: Learn.uq.edu.au services have been restored to normal.
    Service affected: Blackboard

    Start: 21 Jan 2020, 6:41 PM
    End: 21 Jan 2020, 8:24 PM
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    Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches

    Resolved
    A reboot of the Confluence Servers are required to fix a temp space issue.
    Some outstanding OS patches will be applied during this maintenance window.
    Resolution: 21 Jan 2020, 4:15 PM
    Automatic resolution.
    Service affected: ITS Confluence

    Start: 21 Jan 2020, 4:00 PM
    End: 21 Jan 2020, 4:15 PM
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    LDAP Service Limited Availability

    Resolved
    The LDAP service is suffering limited availability.
    Resolution: 27 Mar 2020, 10:59 AM
    Service affected: LDAP

    Start: 21 Jan 2020, 3:18 PM
    End: 27 Mar 2020, 10:59 AM
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    Learn.uq.edu.au currently unavailable

    Resolved
    A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).

    ITS Engineers are currently investigating.
    Resolution: 21 Jan 2020, 4:50 PM
    Learn.uq.edu.au services have been restored to normal.
    Service affected: Blackboard

    Start: 21 Jan 2020, 2:50 PM
    End: 21 Jan 2020, 4:50 PM
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    St Andrews Anglican College Network outage - Telstra outage

    Resolved
    Telstra is experiencing a major unplanned outage affecting SchoolsNet services to St Andrews Anglican College.

    Emergency Spares are being sent to the Peregian Beach Exchange. No ETA available
    Resolution: 22 Jan 2020, 3:50 PM
    Telstra repaired equipment in local exchange
    Service affected: UQSchoolsNet

    Start: 21 Jan 2020, 2:50 PM
    End: 22 Jan 2020, 3:50 PM
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    St Lucia Campus Partial Network outage

    Resolved
    ** Update**
    Network services to buildings restored while cause is now being investigated.

    ** Original Message**
    Broadcast storm occuring due to unknown issue - degraded network services affected below buildings
    01-0001
    01-0004
    01-0009
    01-0029a
    01-0033
    01-0072
    01-0082
    Network on call engineer is investigating now

    Resolution: 20 Jan 2020, 8:30 AM
    Network services to buildings has been restored. The building distribution switch, WING, has been shutdown temporarily while the cause of the broadcast storm is being investigated. Once the cause if found and fixed, Wing will be brought back up after hrs.
    Resolution: 20 Jan 2020, 8:30 AM
    Automatic resolution.
    Update: 20 Jan 2020, 9:46 AM
    WING was shutdown as a workaround while cause of the network storm is being investigated. All buildings restored apart fro two older Aggs at Seddon. These are now being patched into Claw.
    Service affected: Networks

    Start: 20 Jan 2020, 7:55 AM
    End: 20 Jan 2020, 8:30 AM
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    License server migration

    Resolved
    The Legacy Compute Migration Project is assisting Research Infrastructure with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. These servers are related to the following systems:
    UQ research license servers

    Resolution: 18 Jan 2020, 12:00 PM
    Automatic resolution.
    Service affected: UQ LicSrv01

    Start: 18 Jan 2020, 10:15 AM
    End: 18 Jan 2020, 12:00 PM
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    LDAP Migration

    Resolved
    WebPrism will be down for scheduled maintenance during the LDAP migration. This will also impact password reset and change pages.

    webprism.its.uq.edu.au
    identity.uq.edu.au/password-change identity.uq.edu.au/password-reset


    Change request 6477
    Resolution: 18 Jan 2020, 1:47 PM
    Maintenance has been completed
    Service affected: PrISM Identity Management

    Start: 18 Jan 2020, 9:40 AM
    End: 18 Jan 2020, 1:47 PM
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    LDAP Production Cutover - Legacy Compute Migration Project

    Resolved
    The University of Queenslands Legacy LDAP environment is being migrated to the Next Generation Data Centre (NGDC) between 9am and 5pm, Saturday 18 January.

    A new environment has been commissioned in the NGDC. The migration activity will comprise of redirecting traffic to this new environment. During the change window, the LDAP system will be set to read-only. No interruption to services is expected during this period.

    If you are having issues with a service/system you administer after the change window, please contact the ITS Service Desk.
    Resolution: 18 Jan 2020, 5:00 PM
    Automatic resolution.
    Service affected: LDAP

    Start: 18 Jan 2020, 9:00 AM
    End: 18 Jan 2020, 5:00 PM
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    Nextgen CCR Server Networks DHCP Issues

    Resolved
    The CCR nextgen data center network currently is currently experiencing issues with hosts not being able to negotiate DHCP leases.

    ITS recommends setting a static IP on all hosts until this issue can be resolved.
    Resolution: 21 Jan 2020, 1:30 PM
    The fault was found to be with a single ESXI host, the VM has been migrated to another host and DHCP services have been restored.
    Service affected: Data Centre Network

    Start: 18 Jan 2020, 6:00 AM
    End: 21 Jan 2020, 1:30 PM
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    Network instability in Prentice NGDC

    Resolved
    The Prentice NGDC server farm network instability has impacted a number of services.

    ITS were able to mitigate the instability and are now working with multiple vendors to identify the root cause.

    CCR NGDC was not impacted by this fault.
    Resolution: 17 Jan 2020, 1:10 PM
    Automatic resolution.
    Service affected: NGDC Serverfarm

    Start: 17 Jan 2020, 12:30 PM
    End: 17 Jan 2020, 1:10 PM
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    Emergency Confluence plugin update to fix a security issue

    Resolved
    As per Confluence Security Advisory - 2019-12-18 to mitigate the vulnerability an update is required for the Confluence Previews plugin.
    Resolution: 16 Jan 2020, 5:30 PM
    Automatic resolution.
    Service affected: ITS Confluence

    Start: 16 Jan 2020, 5:00 PM
    End: 16 Jan 2020, 5:30 PM
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    myUQ Portal currently running in reduced performance mode

    Resolved
    The myUQ Portal, https://portal.my.uq.edu.au/, went offline due to an internal issue. It has been restored in a reduced performance mode.

    ITS staff are currently monitoring the site.
    Resolution: 16 Jan 2020, 2:49 PM
    The underlying system issue has been resolved. myUQ Portal is back to full performance.
    Update: 16 Jan 2020, 11:05 AM
    MyUQ Portal has come back, but is running in a reduced perfomance mode. ITS staff are currently monitoring it.
    Service affected: myUQ

    Start: 16 Jan 2020, 10:55 AM
    End: 16 Jan 2020, 2:49 PM
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    Web PrISM Database Errors

    Resolved
    Unable to connect to database. Staff are investigating.

    This will also affect:
    webprism.its.uq.edu.au
    identity.uq.edu.au/password-change
    identity.uq.edu.au/password-reset
    Starting@UQ
    Resolution: 16 Jan 2020, 10:43 AM
    Database is contactable again.
    Service affected: PrISM Identity Management

    Start: 16 Jan 2020, 10:27 AM
    End: 16 Jan 2020, 10:43 AM
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    Maintenance of Unitask

    Resolved
    Restart production instances to fix intermittent failures.
    Resolution: 16 Jan 2020, 10:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 16 Jan 2020, 9:45 AM
    End: 16 Jan 2020, 10:00 AM
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    Deployment of new version of Student Administration processes

    Resolved
    A new version of the following Student Aministration processes will be deployed:

    * Certified Document
    * Change of Personal Details
    * Change to Finalised Grade
    * Credit or Exemption
    * Elite Athlete Status
    * Extend Studies And New CoE
    * Extension of Assessment Due Date
    * International Student Withdrawal
    * Interruption of Studies
    * Off Campus Exam
    * Re-mark of Assessment
    * Removal of Financial Liability
    * Student Admin Document Audit
    * Student Fee Refund
    * Withdrawal Without Academic Penalty

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.<...br />
    Support after the release:

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

    Read more
    Resolution: 15 Jan 2020, 6:00 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 15 Jan 2020, 5:00 PM
    End: 15 Jan 2020, 6:00 PM
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    Jamf Pro 10.18 Update

    Resolved
    Jamf cloud upgrading from 10.17.1 to 10.18 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 15 Jan 2020, 8:00 AM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 15 Jan 2020, 12:00 AM
    End: 15 Jan 2020, 8:00 AM
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    Turnitin Scheduled Maintenance

    Resolved
    Turnitin services will be unavailable to both staff and students due to scheduled maintenance being performed by the product vendor.

    This will be occuring on January 5, 2020 from 2am to 8am.
    Resolution: 5 Jan 2020, 8:00 AM
    Automatic resolution.
    Service affected: Turnitin

    Start: 5 Jan 2020, 2:00 AM
    End: 5 Jan 2020, 8:00 AM
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    OLA Production and Test database rebooted

    Resolved
    The SSOLAP and SSOLATS databases rebooted this morning. The DBA team will investigate the root cause.
    Resolution: 3 Jan 2020, 11:37 AM
    Automatic resolution.
    Service affected: Online Applications - OLA

    Start: 3 Jan 2020, 11:36 AM
    End: 3 Jan 2020, 11:37 AM
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    Telephone carrier outage at Pinjarra site

    Resolved
    Carrier is investigating a fault inpacting incoming calls to the UQ Pinjarra site.

    External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.

    Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
    Resolution: 6 Jan 2020, 2:30 PM
    Carrier replaced faulty equipment. ITS confirmed service restored and redirection removed.
    Service affected: PABX Voice Services

    Start: 2 Jan 2020, 3:00 PM
    End: 6 Jan 2020, 2:30 PM
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    Network Outage for UQ SchoolsNet and UQ remote sites

    Resolved
    A number of remote sites are currently offline, ITS are investigating.
    Resolution: 24 Dec 2019, 10:01 PM
    All services have been restored. Telstra had sourced replacement hardware locally rather than the original three days wait from interstate.
    Update: 24 Dec 2019, 4:10 PM
    The upstream ISP has confirmed a hardware failure in their network and earliest estimated restoration time is 27th December due to replacement hardware being sent interstate. Impacted SchoolsNet customers are below. Churchie Mueller College BBC Oxley Driving Range Sunshine Coast Grammar School Emmanuel College The Rockhampton Grammar School St Brendan's College Downlands College Toowoomba Groves Christian College Somerville House Grace Lutheran, Rothwell The Lakes College Brisbane Girls Grammar Sporting Fields Fairholme College Ambrose Treacy College Brigidine College St. Joseph's College Toowoomba Early Learning Centre - Groves Christian College Canterbury College Sheldon College Redlands College
    Update: 24 Dec 2019, 3:15 PM
    Telstra have confirmed multiple Telstra St Lucia customers are impacted. No ETA has been given at this stage. Next updated in 2 hours.
    Update: 24 Dec 2019, 2:05 PM
    The cause of the fault appears to be a Telstra fault and we have logged a fault with Telstra. Sites impacted 315 – Balliie Henerdson Hospital 502 - uqhc -Meadowbrook 800 – FY2 921 – Warwick 971 – Cleveland 972 – Dayboro Vet 973 – uqhc Durack 974 – Hervey 819 975 – dalbydc-link 977 – Fyear3 Link 979 – durack Magnolia (uqhc) 980 – nambour 981 – toowong healthcare 982 – nambour fibre 2001 – wacol 2564 – Redcliffe 3003 – Caboolture Hospital
    Service affected: WAN Network

    Start: 24 Dec 2019, 1:10 PM
    End: 24 Dec 2019, 10:01 PM
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    Emergency reboot of Jira server to fix temp space issues

    Resolved
    A reboot of the Jira Servers are required to fix a temp space issue.
    Resolution: 23 Dec 2019, 7:20 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 23 Dec 2019, 7:00 PM
    End: 23 Dec 2019, 7:20 PM
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    Deployment of new process

    Resolved
    A new process for Finance Aministration will be deployed:

    * ARC data collection

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release:

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 23 Dec 2019, 8:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 23 Dec 2019, 7:30 AM
    End: 23 Dec 2019, 8:00 AM
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    Internet Outage for UQ and UQSchoolsNet

    Resolved
    ITS are working with the carrier on a fault resolution.
    Resolution: 20 Dec 2019, 10:58 PM
    Automatic resolution.
    Service affected: Internet Services UQ

    Start: 20 Dec 2019, 10:22 PM
    End: 20 Dec 2019, 10:58 PM
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    RDM cloud and HPC enabled RDM collections unavailable

    Resolved
    RDM cloud and HPC enabled RDM collections are currently inaccessible.
    Resolution: 19 Dec 2019, 10:02 AM
    Services restored
    Service affected: UQ Research Data Manager

    Start: 19 Dec 2019, 10:02 AM
    End: 19 Dec 2019, 10:02 AM
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    SCCM PXE and DP Outage - Staff.net

    Resolved
    uq-cfgdsstl02.compute.dc.uq.edu.au has lost network connectivity. ITS engineers are working on this now.

    PXE on staff.net will not be working.
    Distribution point is also down which will limit application deployment performance.
    Resolution: 18 Dec 2019, 9:12 AM
    NIC drivers reinstalled and services have been restored.
    Service affected: System Center Configuration Manager

    Start: 18 Dec 2019, 7:54 AM
    End: 18 Dec 2019, 9:12 AM
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    Maintenance of Unitask

    Resolved
    Unitask infrastructure will be patched as recommended by AWS. Also, a new digital certificate will be installed.

    Staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 17 Dec 2019, 5:45 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 17 Dec 2019, 5:00 PM
    End: 17 Dec 2019, 5:45 PM
    Login to request notification

    Deployment of new version of Student Administration processes.

    Resolved
    A new version of the following Student Administration processes will be deployed:
    * Certified Documents.
    * Change of Personal Details.
    * Change to Finalised Grade.
    * Credit or Exemption.
    * Elite Athlete Status.
    * Extend Studies And New CoE.
    * Extension of Assessment Due Date.
    * International Student Withdrawal.
    * Interruption of Studies.
    * Off Campus Exam.
    * Re-mark of Assessment.
    * Removal of Financial Liability.
    * Student Admin Document Audit.
    * Student Fee Refund.
    Resolution: 17 Dec 2019, 8:00 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 17 Dec 2019, 7:30 AM
    End: 17 Dec 2019, 8:00 AM
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    Switchover Databases Back to plover

    Resolved
    Switchover Patched Databases Back to plover-cluster.

    approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
    Resolution: 16 Dec 2019, 7:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 16 Dec 2019, 6:30 PM
    End: 16 Dec 2019, 7:00 PM
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    Mater and CCHR networks down

    Resolved
    The UQ network at the Mater hospital is down at the moment. We suspect it may be power related but the cause is still under investigation.
    Resolution: 17 Dec 2019, 11:30 AM
    ITS has replaced failed network equipment at 9:50am and worked with Mater IT to restore eduroam at 11:20am.
    Update: 17 Dec 2019, 8:31 AM
    Failed switch being replaced this morning
    Update: 16 Dec 2019, 1:46 PM
    The fire service has the Whitty building electrically isolated while they search for the cause of a fire alarm. It is expected that power will likely be restored within the hour. UQ Networks
    Service affected: Building Networks

    Start: 16 Dec 2019, 12:41 PM
    End: 17 Dec 2019, 11:30 AM
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    Bookings not being placed in Book It

    Resolved
    On submitting a booking request the booking is not placed.

    Issue is affecting Book It users intermittently.
    Resolution: 16 Dec 2019, 2:00 PM
    Root cause was a database issue that has been resolved by the vendor.
    Service affected: UQ Bookit

    Start: 16 Dec 2019, 11:30 AM
    End: 16 Dec 2019, 2:00 PM
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    GP South (0078) Agg Relocation

    Resolved
    Building aggregation switches being relocated from level 5 to level 1. All floors being connected to new fibre.
    Resolution: 15 Dec 2019, 5:00 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 15 Dec 2019, 9:30 AM
    End: 15 Dec 2019, 5:00 PM
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    soefile maintenance, home folders on soefile and ftp services

    Resolved
    soefile maintenance, home folders on soefile and ftp services will not be available during the change window.
    Resolution: 15 Dec 2019, 11:00 AM
    Automatic resolution.
    Service affected: File Serving - Unix

    Start: 15 Dec 2019, 6:00 AM
    End: 15 Dec 2019, 11:00 AM
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    UQRDM Storage upgrade

    Resolved
    Upgrade DDN firmware and GPFS cluster to latest supported versions
    Resolution: 15 Dec 2019, 5:00 PM
    Automatic resolution.
    Service affected: DDN GS14KX SpectrumScale Cluster

    Start: 14 Dec 2019, 8:00 AM
    End: 15 Dec 2019, 5:00 PM
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    Telephone carrier outage at Indooroopilly Mine site

    Resolved
    The Indooroopilly mine site is currently impacted by a carrier fault causing an outage in the suburb.

    External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.

    Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
    Resolution: 21 Jan 2020, 3:00 PM
    Update: 10 Jan 2020, 5:00 PM
    Carrier advised the restoration is now estimated for 20/1/20 due to conduit access issuses. We will provide you further updates as soon as it becomes available.
    Resolution: 10 Jan 2020, 5:00 PM
    Automatic resolution.
    Resolution: 10 Jan 2020, 5:00 PM
    Automatic resolution.
    Update: 2 Jan 2020, 9:24 AM
    Carrier has advised the civil work is required at multiple locations to repair 100 pair of cables. Because of complexity of fault, ETR has been rescheduled to 10th of January. We will provide you further updates as soon as it becomes available.
    Service affected: PABX Voice Services

    Start: 13 Dec 2019, 9:00 AM
    End: 21 Jan 2020, 3:00 PM
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    Herston Network Outage

    Resolved
    Building impacted below. ITS are investigating possibly outage due to construction in Mayne Medical Building.

    Mayne Medical School
    Ned Hanlon Building
    Mental Health
    Resolution: 12 Dec 2019, 8:17 AM
    Herston ITS staff confirmed a power outage was the root cause.
    Service affected: Building Networks

    Start: 12 Dec 2019, 8:00 AM
    End: 12 Dec 2019, 8:17 AM
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