Network Upgrade - AIBN level 4

Service NOT available during period
There will be no network service on level 4 of AIBN during this upgrade. Please avoid the area. If you must access and experience difficulty, please contact Security on 3365 1234. For more information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Service affected: Building Networks

Start: 21 Apr 2024, 7:00 AM
End: 21 Apr 2024, 10:00 PM
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Some staff not showing in Academic Portal profiles

Reduced service delivery during period
A small number of academic staff are not loading correctly into the Profiles section of Academic Portal. This issue is preventing the affected staff from appearing on the Profiles page.

ITS staff are currently investigating.
Service affected: Academic Portal

Start: 10 Apr 2024, 3:38 PM
End: Unknown
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Intermittent Performance Issues

Reduced service delivery during period
The Casual Academic Hire & Payment system is experiencing intermittent performance issues.

ITS staff are investigating.
Service affected: CAHP - Casual Academic Hire & Payment

Start: 11 Mar 2024, 3:30 PM
End: Unknown
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Service CRM is unable to load or save

Resolved
Service CRM is Down. Priority one Service Request has been raised with Oracle
Resolution: 18 Apr 2024, 12:47 PM
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 18 Apr 2024, 11:53 AM
End: 18 Apr 2024, 12:47 PM
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Heron Island Network Service Outage

Resolved
AARNet and ATI will be performing upgrade works in the Microwave link to Heron Island.

Network services (Wired/Wireless) in Heron Island will not be available during this period.
Resolution: 18 Apr 2024, 10:00 AM
Automatic resolution.
Service affected: Network Upgrade Project University Networks

Start: 18 Apr 2024, 7:00 AM
End: 18 Apr 2024, 10:00 AM
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UQ Guest unable to accept linkedin logins

Resolved
ITS are working on resolving this issue. Please use Apple or Google as a workaround.
Resolution: 17 Apr 2024, 10:56 AM
Upstream provider resolved the issue with our iDP.
Service affected: Wireless Network

Start: 17 Apr 2024, 10:33 AM
End: 17 Apr 2024, 10:56 AM
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Current service outage impacting ePad My Knowledge Map (MKM) users

Resolved
When attempting to login to the ePad My Knowledge Map (MKM) service, users are encountering an invalid security certificate error message. This is preventing login access to the service.

A support ticket has been logged with the service vendor. An expected resolution time is currently unknown.
Resolution: 15 Apr 2024, 4:30 PM
The service vendor has successfully resolved this connectivity issue.
Service affected: MyKnowledgeMap-MyProgress

Start: 15 Apr 2024, 8:45 AM
End: 15 Apr 2024, 4:30 PM
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Network Upgrade - AIBN level 3

Resolved
There will be no network service on level 3 of AIBN today. Please avoid the area. If you experience issues accessing the floor, please contact Security on 3365 1234. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 14 Apr 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 14 Apr 2024, 7:00 AM
End: 14 Apr 2024, 10:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 11 Apr 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 11 Apr 2024, 7:00 AM
End: 11 Apr 2024, 7:30 AM
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Missing publications inside UQ Researchers

Resolved
Some publications for UQ Researchers are not visible on the Researchers page.

ITS are currently investigating.
Resolution: 12 Apr 2024, 3:11 PM
The issue with missing publications has been resolved.
Service affected: UQ Researchers Frontend

Start: 10 Apr 2024, 3:38 PM
End: 12 Apr 2024, 3:11 PM
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Survey access issue external to UQ

Resolved
Student evaluation surveys accessed externally to UQ networks are not resolving.
Resolution: 10 Apr 2024, 9:00 AM
Web changes now applied to direct survey traffic to the public facing web server.
Service affected: EvaSys

Start: 9 Apr 2024, 12:54 PM
End: 10 Apr 2024, 9:00 AM
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EvaSys server change to public IP address

Resolved
The EvaSys server will be changed to a public IP address due to access issues with external survey respondents.
Resolution: 9 Apr 2024, 12:10 PM
Automatic resolution.
Service affected: EvaSys

Start: 9 Apr 2024, 12:00 PM
End: 9 Apr 2024, 12:10 PM
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Network Upgrade - AIBN level 2

Resolved
There will be no network service on AIBN level 2 during this upgrade. Please avoid the area. If you must attend and experience access issues, please call Security on 3365 1234. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 7 Apr 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 7 Apr 2024, 7:00 AM
End: 7 Apr 2024, 10:00 PM
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SI-net Upgrade and Maintenance

Resolved
SI-net PeopleTools and PUM upgrade patching. The SI-net system will be unavailable while maintenance is performed.
Resolution: 7 Apr 2024, 5:10 PM
Resolution: 7 Apr 2024, 5:10 PM
SI-net upgrade got completed as planned.
Service affected: SI-net

Start: 6 Apr 2024, 5:00 AM
End: 7 Apr 2024, 5:10 PM
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Gatton Campus - Network In Degraded State - Primary Link down

Resolved
Gatton Campus is currently operating over the secondary 10Gb link as the 100Gb Aarnet is offline.

Aarnet and ITS engineers are investigating and working to restore asap.

No services impacted - However power disruption to campus may create loss of service.
Resolution: 5 Apr 2024, 6:00 PM
Aarnet repaired damaged fibre at Ipswich
Service affected: Networks

Start: 5 Apr 2024, 8:00 AM
End: 5 Apr 2024, 6:00 PM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 4 Apr 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 4 Apr 2024, 7:00 AM
End: 4 Apr 2024, 7:30 AM
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AP related process causing system slowness

Resolved
Please be advised that the Finance AP team have reported system slowness relating to payment voucher processing and database searches. ITS Enterprise Apps is investigating with priority.
Resolution: 27 Mar 2024, 12:30 PM
SE Linux. Restart of Elastic Search application. Full retro/diagnosis into root cause yet to be completed.
Service affected: UniFi

Start: 25 Mar 2024, 10:00 AM
End: 27 Mar 2024, 12:30 PM
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Online Applications is temproarily offline

Resolved
The applicant, admin, doco repository and SRF portals of Online Applications website is currently offline.

ITS staff are investigating.
Resolution: 25 Mar 2024, 11:08 AM
Website functionality restored
Service affected: Online Applications - OLA

Start: 25 Mar 2024, 9:30 AM
End: 25 Mar 2024, 11:08 AM
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Email and overview links not always working in UniTask

Resolved
If you are not already logged into UniTask, then some email and overview links are not working. If staff, please direct here first (https://unitask.uq.edu.au/bonita/apps/worklist/worklist/) and then the links will work.

A permanent fix will be applied starting 9pm tonight.
Resolution: 25 Mar 2024, 9:30 PM
Successful deployment of fix at 9:25pm for email and overview links in UniTask.
Resolution: 25 Mar 2024, 9:30 PM
Automatic resolution.
Resolution: 25 Mar 2024, 9:30 PM
Automatic resolution.
Service affected: Unitask

Start: 24 Mar 2024, 9:00 PM
End: 25 Mar 2024, 9:30 PM
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UniTask Production Database Upgrade

Resolved
Upgrade of UniTask database and servers from version 7.7.5 to 7.12.13. During this maintenance window UniTask will be unavailable for all staff and students.
Resolution: 23 Mar 2024, 5:00 PM
Automatic resolution.
Service affected: Unitask

Start: 23 Mar 2024, 1:00 PM
End: 23 Mar 2024, 5:00 PM
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upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1

Resolved
upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso)
with latest hot fix Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM only (no hotfix for base/gtm, LTM hotfix to address bugs from 17.1.1.

Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM Addresses issue encountered.
ID1353957-1: The message Error getting auth token from login provider is displayed in the GUI
https://cdn.f5.com/product/bugtracker/ID1353957.html
Resolution: 23 Mar 2024, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 23 Mar 2024, 7:00 AM
End: 23 Mar 2024, 5:00 PM
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Network access upgrade - AIBN Level 1

Resolved
There will be no network service on level 1 this Sunday. Please avoid the area if possible. If you experience difficulty accessing the building please call UQ Security on 3365 1234. For further information, please call the Project Manager, 0458 585 405.
Resolution: 22 Mar 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 22 Mar 2024, 7:00 AM
End: 22 Mar 2024, 10:00 PM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 21 Mar 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 21 Mar 2024, 7:00 AM
End: 21 Mar 2024, 7:30 AM
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Upgrade of Jira to version 9.4.18 (Patch Critical Vulnerabilities)

Resolved
As per the Atlassian March 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.
Resolution: 20 Mar 2024, 7:30 PM
Work has been completed successfully. Jira is now accessible again.
Service affected: ITS Jira

Start: 20 Mar 2024, 6:00 PM
End: 20 Mar 2024, 7:30 PM
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Telstra mobile voice network outage

Resolved
There is currently an outage being experienced across the Telstra mobile network thats effecting voice calls.

Users of this service may experience difficulties making new calls at this time.

Telstra technicians are working on a resolution.
For more details please visit: https://www.telstra.com.au/outages
Resolution: 20 Mar 2024, 6:59 AM
Resolved by Telstra 19/03/2024
Update: 20 Mar 2024, 6:59 AM
Telstra has advised our partners that the issues were resolved yesterday afternoon around 3:30pm.
Service affected: Telstra Mobile

Start: 19 Mar 2024, 2:09 PM
End: 20 Mar 2024, 6:59 AM
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Careerhub - resizing of application servers

Resolved
Due to application performance issues caused by increased Semester 1 student activity, the Careerhub application servers will be appropriately resized by the vendor, Symplicity.
Resolution: 18 Mar 2024, 9:00 PM
Application platform resizing successful.
Service affected: CareerHub

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 9:00 PM
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UQ Extend Atlas MongoDB Database Upgrade

Resolved
The Atlas MongoDB database used by the UQ Extend platform will be upgraded from its current version of 4.4 to 5.0. The vendor has advised that there will be a 5 to 15 minute outage to UQ Extend during this upgrade.
Resolution: 18 Mar 2024, 8:30 PM
Automatic resolution.
Service affected: UQ Extend

Start: 18 Mar 2024, 8:00 PM
End: 18 Mar 2024, 8:30 PM
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Jamf Pro Partial Outage

Resolved
There is currently an issue affecting UQs Jamf Pro service resulting in Mac and iOS being unable to install applications from Self Service.

The vendor is working on a resolution.
Resolution: 15 Mar 2024, 1:37 PM
Jamf has rectified this issue and was caused by an APNS problem.
Service affected: JAMF Cloud

Start: 14 Mar 2024, 12:00 PM
End: 15 Mar 2024, 1:37 PM
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Aurion and MyAurion unvailable

Resolved
Aurion and MyAurion will be unavailable in preparation for the pay run
Resolution: 14 Mar 2024, 8:26 AM
Service affected: Aurion

Start: 14 Mar 2024, 8:20 AM
End: 14 Mar 2024, 8:26 AM
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Upgrade of Confluence to version 7.19.19 (CVE-2023-2976)

Resolved
As per Confluence Security Advisory - CVE-2023-2976 an update needs to be applied to patch this vulnerability.
Resolution: 13 Mar 2024, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 13 Mar 2024, 6:00 PM
End: 13 Mar 2024, 7:00 PM
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Fix on Express billing Batch invoice status change process error

Resolved
Express billing Batch invoice status change process error
Resolution: 11 Mar 2024, 4:30 PM
Automatic resolution.
Service affected: UniFi

Start: 11 Mar 2024, 4:00 PM
End: 11 Mar 2024, 4:30 PM
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Si-Net operating at reduced capacity

Resolved
Si-Net is currently operating at reduced capacity and intermittent issues maybe encountered when logging in.
Resolution: 11 Mar 2024, 12:03 PM
Resolution: 11 Mar 2024, 11:24 AM
The issues with Si-Net have now been sorted and it is now operating at full capacity
Service affected: SI-net

Start: 11 Mar 2024, 10:15 AM
End: 11 Mar 2024, 12:03 PM
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Emergency Downgrade of APIC and Gen 2 Leaf switches in Prentice DC

Resolved
Due to failed CR13641 the Prentice ACI Fabric now in a mixed non-supported mode, we need to reverse the change and rollback the 3 APICs and 8 Gen 2 Leaf swicthes to Version 4.2(7s).

Network Leaf switches will need to have vlan311 restored to the config for F5 Load balancers. If this is not updated by the fabric after a downgrade, a reload for each network leaf switch is to be done, in a non-disruptive process.
Resolution: 10 Mar 2024, 3:30 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 10 Mar 2024, 10:30 AM
End: 10 Mar 2024, 3:30 PM
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Outage to UQ Services

Resolved
Outage to all services dependant on F5 load balancers has occurred.

Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved.
Resolution: 9 Mar 2024, 6:00 PM
Failover to F5 at CCR DC completed by 6PM Sat. Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state.
Service affected: NGDC Serverfarm Load Balancer

Start: 9 Mar 2024, 3:45 PM
End: 9 Mar 2024, 6:00 PM
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APIC Upgrade and Leaf Switch Upgrade/Replacement in the Prentice Next Gen DC

Resolved
This is again a multi-stage change over 2 days.

a) APIC Software Upgrade will start on 06:00 AM on Sat 9th March and expected to be completed by 11:00 AM

b) Gen2 Leaf switch upgrade will commence on 11AM on Sat 9th March. These will be done in two groups of leaf switches, which may likely take 4 hours.

c) Four (4) Leaf Switches are to be replaced 1 by one. No Outages are expected if the servers are dual connected.

Timelines:
This is a two-day activity. Will target to achieve switch replacement for two racks in each day and if time permits, it will be three rack. Starting at 06:00 AM on 9th March and finishing on 06:00 PM and then agai...n starting on 10th march at 06:00 AM and continue.


Read more
Resolution: 10 Mar 2024, 8:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 9 Mar 2024, 6:00 AM
End: 10 Mar 2024, 8:00 PM
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PasswordState Emergency Upgrade to Build 9858

Resolved
PasswordState will undergo an emergency upgrade to Build 9858 to address a CVE-Pending which is yet to be published formally by Mitre.org.
Resolution: 8 Mar 2024, 7:00 PM
CR#13753 completed
Service affected: Passwordstate

Start: 8 Mar 2024, 6:00 PM
End: 8 Mar 2024, 7:00 PM
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Failed email delivery for Learn.uq.edu.au users

Resolved
A current issue is impacting both staff and students ability to send email from within Learn.uq.edu.au.

The root cause appears to be related to an expired SSL/TLS certificate on smtp.uq.edu.au.

ITS apologises for any inconveniences.
Update: 7 Mar 2024, 7:27 PM
The expired SSL/TLS certificate for smtp.uq.edu.au has now been updated. Learn.uq.edu.au users are now able to send email successfully.
Service affected: Blackboard Learn

Start: 7 Mar 2024, 3:00 PM
End: 7 Mar 2024, 7:27 PM
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Upgrade NGDC server farm firewalls at PRN

Resolved
Upgrade NGDC server farm firewalls at PRN
Resolution: 7 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 6 Mar 2024, 9:00 PM
End: 7 Mar 2024, 1:00 AM
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Upgrade NGDC server farm firewalls at CCR

Resolved
Upgrade NGDC server farm firewalls at CCR
Resolution: 6 Mar 2024, 1:00 AM
Automatic resolution.
Service affected: NGDC Serverfarm Firewall

Start: 5 Mar 2024, 9:00 PM
End: 6 Mar 2024, 1:00 AM
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Upgrade of Jira to version 9.4.15

Resolved
An upgrade of ITS on-premise version of Jira to version 9.4.15 will be conducted. This will provide a number of security and functionality improvements. Version 9.4.15 has been chosen as the upgrade target, as it is a modern LTS (long term support) Data Center version.
Resolution: 3 Mar 2024, 3:30 PM
Work has been completed successfully. Jira is now accessible again.
Service affected: ITS Jira

Start: 3 Mar 2024, 9:00 AM
End: 3 Mar 2024, 3:30 PM
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PRNDC ACI - CIMC-APIC And Gen2 Leafs Firmware Upgrade

Resolved
This is the first Stage of the PRNDC ACI Upgrade:

This includes software update of CIMC and three APIC controllers, followed by software update of Eight Gen2 leaf switches.

Timelines:

a) CIMC Firmware Upgrade, will start at 8:00 AM on 2nd March, which is likely to continue for 6 hours to complete for all the apic nodes.

b) APIC Software Upgrade will start on 08:00 AM on 3rd March and expected to be completed by 3:00 PM

c) Gen2 Leaf switch upgrade will commence on 4:00 PM on 3rd march. These will be done in two groups of leaf switches, which may likely take 4 hours.

Resolution: 3 Mar 2024, 8:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm

Start: 2 Mar 2024, 8:00 AM
End: 3 Mar 2024, 8:00 PM
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Issue with Connecting to Citrix - SSL error

Resolved
There is currently an issue with connecting to Citrix. The issue seems to related to the SSL certificate. It was renewed last night as it was to expire today.

If users have access to Digital Workspace, Aurion users will be moving to this at the end of the month. They can used that as a work around / start using sooner.
Resolution: 1 Mar 2024, 10:56 AM
The issue was related to the intermediate SSL certificate. This has now been fixed. Users should just need to logged back into their browser and Citrix workspace agent (after shut down and restart those applications).
Service affected: UQAPS Citrix

Start: 1 Mar 2024, 10:07 AM
End: 1 Mar 2024, 10:56 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 29 Feb 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 29 Feb 2024, 7:00 AM
End: 29 Feb 2024, 7:30 AM
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UniFi PeopleTools 8.60 and PUM 48 Upgrade

Resolved
Upgrade UniFi PeopleTools 8.59 to 8.60 and PUM 37 to PUM 48. This application upgrade will be from existing version 8.59 to 8.60 and PUM 37 to PUM 48
Resolution: 26 Feb 2024, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 23 Feb 2024, 5:00 PM
End: 26 Feb 2024, 8:00 AM
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Student Headshots Unavailable

Resolved
The Students Headshots service is currently experiencing an unplanned outage. Course Coordinators and Lecturers will not be able to access this information from within the My.UQ Portal at this time.

ITS is working to identify the cause of the issue.
Resolution: 26 Feb 2024, 1:20 PM
Changed Lambda home directory to a writeable path, allowing the AWS RIC (Runtime Interface Component) to successfully launch.
Service affected: my.UQ Student Headshots

Start: 22 Feb 2024, 4:21 PM
End: 26 Feb 2024, 1:20 PM
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Emergency update for Learn.UQ (Blackboard) integrations

Resolved
Some Learn.UQ (Blackboard) integrations may be unavailable on Learn.UQ (Blackboard) due to an emergency update by the vendor. This disruption is worldwide, affecting all institutions using Blackboard.

Login access to Learn.UQ (Blackboard) will be normal during this period for staff/students but content relying on third parties may be temporarily unavailable during the service disruption.
Resolution: 20 Feb 2024, 4:00 PM
This planned maintenance work has been cancelled by the vendor. It will be rescheduled for a date yet to be determined.
Service affected: Blackboard Learn

Start: 20 Feb 2024, 4:30 PM
End: 20 Feb 2024, 4:00 PM
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Network upgrade - LP Foxtail TR 209

Resolved
This network upgrade and outage will affect levels 0, 1 and 2. For further information, please call the Project Manager, Keryn Masters on 0458 585 405
Resolution: 11 Feb 2024, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 11 Feb 2024, 10:00 AM
End: 11 Feb 2024, 10:00 PM
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Workday Not Available During Maintenance

Resolved
Workday Not Available During Maintenance
Resolution: 9 Feb 2024, 7:00 AM
Automatic resolution.
Service affected: Workday - Human Capital Management System

Start: 8 Feb 2024, 5:00 PM
End: 9 Feb 2024, 7:00 AM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 8 Feb 2024, 6:00 AM
Automatic resolution.
Service affected: SI-net

Start: 8 Feb 2024, 5:30 AM
End: 8 Feb 2024, 6:00 AM
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Microsoft Configuration Manager Undergoing Maintenance

Resolved
Microsoft Configuration Manager will be unavailable on Wednesday, 7th February from 8:00pm until 11:00pm for routine maintenance.

This affects IT teams and self-service software installations for end-users.
Resolution: 7 Feb 2024, 11:00 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 7 Feb 2024, 8:00 PM
End: 7 Feb 2024, 11:00 PM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Tuesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 6 Feb 2024, 11:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 6 Feb 2024, 9:00 PM
End: 6 Feb 2024, 11:00 PM
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Configuration Manager Unavailable

Resolved
Microsoft Configuration Manager is currently unavailable due to a known fault.

This affects management consoles, and software deployments.

ITS engineers are working to resolve the service.
Resolution: 6 Feb 2024, 1:58 PM
Transaction Log Database had become large. Required manual purge.
Service affected: System Center Configuration Manager

Start: 6 Feb 2024, 12:08 PM
End: 6 Feb 2024, 1:58 PM
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Jamf Cloud Unavailable

Resolved
Jamf Cloud is currently unavailable due to a known fault. This affects the MacOS management system and Self Service for Mac.

A Service request has been lodged with the vendor.
Resolution: 5 Feb 2024, 12:21 PM
Service has been restored by the vendor.
Service affected: JAMF Cloud

Start: 5 Feb 2024, 10:28 AM
End: 5 Feb 2024, 12:21 PM
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Exadata Platinum patching - plover-cluster

Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

Resolution: 3 Feb 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 3 Feb 2024, 5:30 AM
End: 3 Feb 2024, 10:00 PM
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UniFi intermittent availability

Resolved
There are reports of UniFi being unavailable for some users. Other users can access without issue. This is currently under investigation.
Resolution: 1 Feb 2024, 11:27 AM
Issue resolved, ongoing investigation into root cause underway.
Service affected: UniFi

Start: 1 Feb 2024, 11:22 AM
End: 1 Feb 2024, 11:27 AM
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BioRender Licence Portal issue

Resolved
The Biorender licence portal is currently experiencing issues, and this is affecting all Premium licences. As a result, all Premium users are currently showing up as Free, and do not have access to the Premium entitlements. ITS is investigating and working with the vendor to resolve.
Resolution: 2 Feb 2024, 8:30 AM
Licensing portal is now working again and all Premium users have had their licences reinstated.
Service affected: BioRender

Start: 1 Feb 2024, 10:00 AM
End: 2 Feb 2024, 8:30 AM
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UQ Book It Login Loop

Resolved
Logging in to UQ Book It results in a loop back to the login page. Issue has been reported to the product vendor for investigation and resolution.
Resolution: 29 Jan 2024, 8:30 PM
Service affected: UQ Bookit

Start: 29 Jan 2024, 7:00 AM
End: 29 Jan 2024, 8:30 PM
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upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1

Resolved
upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1
with latest hot fix Hotfix-BIGIP-17.1.1.0.2.6-ENG for GMT, Base (addresses Critical CVEs)

HotFix 17.1.1.0.138.6-ENG.iso for LTM (with above hot fixes as well as to patch critical bug we encountered ID1353021 https://cdn.f5.com/product/bugtracker/ID1353021.html)
Resolution: 27 Jan 2024, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 27 Jan 2024, 7:00 AM
End: 27 Jan 2024, 5:00 PM
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Renewal of SSO certificate for the Convene application

Resolved
The Convene application will be unavailble for approximately 30 minutes whilst the vendor renews the SSO certificate.
Resolution: 25 Jan 2024, 6:30 PM
Automatic resolution.
Service affected: Convene

Start: 25 Jan 2024, 6:00 PM
End: 25 Jan 2024, 6:30 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 25 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 25 Jan 2024, 7:00 AM
End: 25 Jan 2024, 7:30 AM
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Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.01800

Resolved
Apply vCenter Server Appliance 7.0 Update 3 v7.0.3.01800 update to the vCenter server (With embedded PSC) for the following sites:

VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)
itsosfpvc.inf.dc.uq.edu.au (Infrastructure)

itsresvc.research.dc.uq.edu.au


Resolution: 23 Jan 2024, 10:30 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 23 Jan 2024, 7:30 AM
End: 23 Jan 2024, 10:30 AM
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Update Certificate for SSID UQ

Resolved
The certificate presented to users on connecting to wireless network UQ will be replaced. Users will be asked to trust a the new certificate upon their next connection to the UQ SSID.
Resolution: 23 Jan 2024, 8:00 AM
Service affected: RADIUS

Start: 23 Jan 2024, 6:00 AM
End: 23 Jan 2024, 8:00 AM
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Gatton Building Networks impacted - 8113,8112,8136,8134

Resolved
Due to power loss from Storms, a number of network switches have not recovered since power was restored in buildings 8113,8112,8136,8134

This is being attended to by ITS Network and ITS DSS Staff onsite.
Resolution: 19 Jan 2024, 1:00 PM
Console access required on each switch to bring back on line
Service affected: Networks

Start: 19 Jan 2024, 9:17 AM
End: 19 Jan 2024, 1:00 PM
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Weekly Production Migration for SI-net

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 18 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 18 Jan 2024, 7:00 AM
End: 18 Jan 2024, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.
Resolution: 18 Jan 2024, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 18 Jan 2024, 7:00 AM
End: 18 Jan 2024, 7:30 AM
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Upgrade of Confluence to version 7.19.18 (CVE-2023-22527)

Resolved
As per Confluence Security Advisory - CVE-2023-22527 an update needs to be applied to patch this critical vulnerability.
Resolution: 17 Jan 2024, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 17 Jan 2024, 5:00 PM
End: 17 Jan 2024, 6:00 PM
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QAAFI Toxicology, Coopers Plain - Network Outage

Resolved
There is a carrier servcie fault on UQs Network link to the QAAFI at CSIRO Coopers Plains -
Block 10, Health and Food Sciences Precinct
39 Kessels Road, Coopers Plains QLD 4108

ITS is waiting for an update from the carrier.
Resolution: 15 Jan 2024, 1:00 PM
Fault with firbe splicing error on QRail network
Service affected: Networks

Start: 15 Jan 2024, 8:00 AM
End: 15 Jan 2024, 1:00 PM
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Migration of AAF test federation identity provider to Rapid IdP service

Resolved
UQs identity provider for the Australian Access Federation (AAF) Test Federation, available at

https://idp2.uq.edu.au/

will be cut over to a new, cloud-based service provided by the AAF. No interruption to service is expected.
Resolution: 8 Jan 2024, 3:00 PM
Automatic resolution.
Service affected: Australian Access Federation Identity Providers

Start: 8 Jan 2024, 2:00 PM
End: 8 Jan 2024, 3:00 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

There will be no high availability between magpie-cluster and plover-cluster for Production databases.

Impacted replication tasks will be paused for the duration of the outage.

The following development databases will be unavailable for the duration of the outage - there will also be no refreshes of PSUP/Enquiry databases:

Archibus Development
===============
PFABPSUP
PFABLRN0
PFABPREP

ADS Development
============
SSOLADV
ECPSHCM

Aurion Development
=============
AU...RACPT
AURENQ
AURPREP
AURSTAT

EntSS Development
=============
FS92PROJ
FS92PSUP
FS92REPT
FS92SBOX
FS92TRNW
FS92TSTA
SA92DEST
SA92PREP
SA92PRJA
SA92PRJB
SA92PRJC
SA92PRJD
SA92PRJE
SA92PRJG
SA92PSUP
SA92SRCE
SA92TECT
SA92TRNW

Data Hub Development
===============
HUBT
SYNCT
SPOKET


Read more
Resolution: 6 Jan 2024, 10:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 6 Jan 2024, 5:30 AM
End: 6 Jan 2024, 10:00 PM
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Cloud storage offline

Resolved
cloud put into maintenance mode to diagnose storage latency
Resolution: 2 Jan 2024, 2:27 PM
restarted nfs
Service affected: UQRDM Cloud

Start: 2 Jan 2024, 2:24 PM
End: 2 Jan 2024, 2:27 PM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Thursday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 21 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 21 Dec 2023, 9:00 PM
End: 21 Dec 2023, 10:00 PM
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Restrict Confluence & Jira access to only UQ Networks (including VPN)

Resolved
Due to the sensitive nature of UQ data hosted within these services, this change aligns with security best practices, helping protect them from remote exploitation and other network related compromises.

Access to Confluence & Jira will be restricted to UQ IP addresses (including VPN).
Resolution: 21 Dec 2023, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Dec 2023, 6:00 PM
End: 21 Dec 2023, 6:30 PM
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Authentication services impacted

Resolved
Auth services for accessing UQ websites were impacted briefly. This resulted in delays/inability to authenticate new sessions.

Failed over the F5 load balancer at Prentice to resolve issue.
Resolution: 21 Dec 2023, 9:46 AM
Automatic resolution.
Service affected: UQ Authenticate

Start: 21 Dec 2023, 9:35 AM
End: 21 Dec 2023, 9:46 AM
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RxWorks Update

Resolved
RxWorks will be updated to the latest version.
Resolution: 21 Dec 2023, 7:00 AM
Automatic resolution.
Service affected: RxWorks - Gatton Campus

Start: 21 Dec 2023, 5:00 AM
End: 21 Dec 2023, 7:00 AM
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Planned disruption for OHS course content on Learn.UQ (Blackboard)

Resolved
ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Wednesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.
Resolution: 20 Dec 2023, 11:00 PM
Automatic resolution.
Service affected: Blackboard Learn

Start: 20 Dec 2023, 9:00 PM
End: 20 Dec 2023, 11:00 PM
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Jira AWS EC2 AMI Upgrade

Resolved
An upgrade to the underlying EC2 AMI for Jira Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 17 Dec 2023, 2:00 PM
Work has successfully completed. Jira is now accessible again.
Service affected: ITS Jira

Start: 17 Dec 2023, 10:00 AM
End: 17 Dec 2023, 2:00 PM
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Agg Project - Gatton group 11

Resolved
Multiple buildings will be without network service today during an upgrade. Please avoid the area. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 17 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 17 Dec 2023, 10:00 AM
End: 17 Dec 2023, 10:00 PM
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Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)

Resolved
Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)
Resolution: 16 Dec 2023, 5:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 16 Dec 2023, 6:00 AM
End: 16 Dec 2023, 5:00 PM
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UQ Users unable to authentication to the AAF

Resolved
UQ Users are currently able to authentication to the Australian Access Federation, including My eQuals.
Resolution: 15 Dec 2023, 3:20 PM
Services have been restored
Service affected: Australian Access Federation Identity Providers

Start: 15 Dec 2023, 3:03 PM
End: 15 Dec 2023, 3:20 PM
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Network outage - Prentice level 5

Resolved
Hi, full network outage on Prentice level 5, restoration in progress.
Resolution: 15 Dec 2023, 10:30 AM
Switch updated.
Resolution: 15 Dec 2023, 10:30 AM
Automatic resolution.
Service affected: Building Networks

Start: 15 Dec 2023, 10:10 AM
End: 15 Dec 2023, 10:30 AM
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Prentice building network issues

Resolved
Some devices on Prentice level 4 and 2 are not connecting to the network. Switch updates for level 4 in progress. Please continue to report issues to the Service Desk.
Resolution: 14 Dec 2023, 12:46 PM
Switches updated to eliminate bugs.
Update: 14 Dec 2023, 12:46 PM
All services restored, incident closed.
Update: 14 Dec 2023, 10:56 AM
Service on switch 220A-as01 now restored.
Update: 14 Dec 2023, 10:42 AM
Devices on switch 220A-as01 have lost wired and wireless connectivity, rectification in progress.
Update: 14 Dec 2023, 10:32 AM
Service restored to levels 4 and 2. Final checks in progress to confirm no outstanding issues before resolving this incident.
Update: 14 Dec 2023, 10:13 AM
Level 2 switch update in progress.
Update: 14 Dec 2023, 9:52 AM
Level 4 service restored, level 2 Student Central partially restored, rectification for remaining level 2 in progress.
Update: 14 Dec 2023, 9:37 AM
Level 2 Student Central wired and wireless partially restored. Level 4 switch updates in progress.
Update: 14 Dec 2023, 9:17 AM
Some devices on level 4 and 2 not connecting to the network. Switch update on level 4 in progress. Please continue to report issues to the Service Desk.
Service affected: Building Networks

Start: 14 Dec 2023, 8:41 AM
End: 14 Dec 2023, 12:46 PM
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Workday Unavailable During Maintenance

Resolved
Access to Workday will be disabled during the End of Year Maintenance
Resolution: 14 Dec 2023, 3:00 AM
Automatic resolution.
Service affected: Workday - Human Capital Management System

Start: 13 Dec 2023, 5:00 PM
End: 14 Dec 2023, 3:00 AM
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Xetta Upgrade V1.3 Go-LIVE

Resolved
SaaS software Xetta will be upgraded to version 1.3 to utilize the new features and bug fixes.


Resolution: 13 Dec 2023, 3:00 PM
Automatic resolution.
Service affected: Xetta

Start: 13 Dec 2023, 7:30 AM
End: 13 Dec 2023, 3:00 PM
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Confluence AWS EC2 AMI Upgrade

Resolved
An upgrade to the underlying EC2 AMI for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 10 Dec 2023, 5:00 PM
Work has been completed successfully. Confluence is now accessible again.
Service affected: ITS Confluence

Start: 10 Dec 2023, 9:00 AM
End: 10 Dec 2023, 5:00 PM
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Upgrade of Jira to version 8.20.29 (CVE-2022-1471)

Resolved
As per Jira Security Advisory - CVE-2022-1471, a security update urgently needs to be applied to patch this critical vulnerability.
Resolution: 8 Dec 2023, 7:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 8 Dec 2023, 6:00 PM
End: 8 Dec 2023, 7:30 PM
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OLA production database - RDS instance and os upgrade

Resolved
Upscale the OLA production database from db.m5.large to db.m6i.xlarge and apply pending OS maintenance
Resolution: 7 Dec 2023, 9:02 PM
Automatic resolution.
Service affected: AWS DB Hosting

Start: 7 Dec 2023, 9:00 PM
End: 7 Dec 2023, 9:02 PM
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UQ Extend - Production Deployment Updates

Resolved
To faciliate updates to vendor managed platform monitoring and application integrations, the UQ Extend support vendor (Crystal Delta) will be applying required configuration changes and updates to the UQ Extend production environment. Downtime of up to 30 minutes is anticipated.
Resolution: 8 Dec 2023, 12:00 AM
Automatic resolution.
Service affected: UQ Extend

Start: 7 Dec 2023, 6:00 PM
End: 8 Dec 2023, 12:00 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changes to Production for SI-net applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the chan...ges into Production.

This service view will be marked to complete as soon as the migration completes.

Read more
Resolution: 7 Dec 2023, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 7 Dec 2023, 7:00 AM
End: 7 Dec 2023, 7:30 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changes to Production for UniFi applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the chang...es into Production.

This service view will be marked to complete as soon as the migration completes.

Read more
Resolution: 7 Dec 2023, 7:30 AM
Automatic resolution.
Service affected: UniFi

Start: 7 Dec 2023, 7:00 AM
End: 7 Dec 2023, 7:30 AM
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Upgrade of Confluence to version 7.19.17 (CVE-2023-22522)

Resolved
As per Confluence Security Advisory - CVE-2023-22522 an update needs to be applied to patch this critical vulnerability.
Resolution: 6 Dec 2023, 7:00 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 6 Dec 2023, 6:00 PM
End: 6 Dec 2023, 7:00 PM
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QBI - DHCP issues

Resolved
Issues impacting DHCP services in the building for certain portions of the network.

Building management systems are not impacted.
Resolution: 6 Dec 2023, 10:55 AM
DHCP issues have been resolved the staff network
Service affected: Building Networks

Start: 6 Dec 2023, 9:12 AM
End: 6 Dec 2023, 10:55 AM
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Pinjarra Hills Energex Outage

Resolved
Energex reports:
Customers affected 392
Next update 4:30pm 05 Dec 2023
Cause is Under Investigation
Resolution: 5 Dec 2023, 3:18 PM
Energex power restored
Update: 5 Dec 2023, 3:18 PM
Power restored
Service affected: Building Networks

Start: 5 Dec 2023, 2:53 PM
End: 5 Dec 2023, 3:18 PM
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Jamf Cloud Unavailable

Resolved
Jamf Cloud is unavailable this affecting management system and Self Service. Service request has been lodged with the vendor.
Resolution: 4 Dec 2023, 3:52 PM
Jamf have implemented a fix and the service is functioning.
Service affected: JAMF Cloud

Start: 4 Dec 2023, 12:36 PM
End: 4 Dec 2023, 3:52 PM
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Agg Project - Gatton Vet Clinic Access Switch Upgrade

Resolved
Limited services available during this upgrade. For further information, please call the Project Manager on 0458 585 405 for more information.
Resolution: 3 Dec 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 3 Dec 2023, 10:00 AM
End: 3 Dec 2023, 10:00 PM
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Faculty FileMaker server SSL certificate update

Resolved
An expiring SSL certificate will be replaced on the faculty FileMaker database servers.
Resolution: 30 Nov 2023, 6:10 PM
Automatic resolution.
Service affected: Faculty Filemaker 02

Start: 30 Nov 2023, 6:05 PM
End: 30 Nov 2023, 6:10 PM
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Faculty FileMaker server SSL certificate update

Resolved
An expiring SSL certificate will be replaced on the faculty FileMaker database servers.
Resolution: 30 Nov 2023, 6:05 PM
Automatic resolution.
Service affected: Faculty Filemaker 01

Start: 30 Nov 2023, 6:00 PM
End: 30 Nov 2023, 6:05 PM
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Intermittent Issues Accessing SI-net

Resolved
Users may experience intermittent issues logging into SI-net.
Resolution: 29 Nov 2023, 10:15 AM
Services restarted at 9.48 AM. A health check of SI-net, showed a full return to normal operation by 10.15 AM
Resolution: 29 Nov 2023, 10:15 AM
Loadbalancer restarted at 9.48 AM. Observed SI-net loadbalancer monitors return to healthy status by approx 10.15 AM
Service affected: SI-net

Start: 29 Nov 2023, 9:00 AM
End: 29 Nov 2023, 10:15 AM
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Heron Island - Network Link Down

Resolved
Aarnet is investigating a fault with the microwave servcei to Heron Is. Possible storm damage
Resolution: 8 Dec 2023, 3:46 PM
Outage has been resolved. Required Telstra contractors and Aarnet contractors to fix equipment danaged in the storm.
Service affected: Networks

Start: 28 Nov 2023, 3:30 PM
End: 8 Dec 2023, 3:46 PM
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Intermittent internet access affecting some staff

Resolved
There are reports of internet access issues from some staff in various buildings. This is nto affecting everyone, and Wireless is not impacted.

ITS are investigating.
Resolution: 27 Nov 2023, 3:22 PM
An Issue was found with a configuration change for firewalls. Now resolved
Service affected: Internet Services UQ

Start: 27 Nov 2023, 2:00 PM
End: 27 Nov 2023, 3:22 PM
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Gatton Buildings Outage - 8156,8157,8258,8255,8163,8105,8209

Resolved
Network Services are inpacted at multiple buildings at Gatton due to failure of building agg switches following a power outage this morning.

ITS staff travelling to site to rectify.
Resolution: 27 Nov 2023, 1:24 PM
Vet Gatton Clinic Agg recovered. Power works has several buildings offline... this is scheduled.
Service affected: Building Networks

Start: 27 Nov 2023, 6:00 AM
End: 27 Nov 2023, 1:24 PM
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Upgrade MySQL for Confluence RDS

Resolved
Need to upgrade underlying MySQL RDS version used by Confluence.
Confluence will be unavailable while the MySQL RDS is being upgraded.
Resolution: 26 Nov 2023, 12:30 PM
Service affected: ITS Confluence

Start: 26 Nov 2023, 10:00 AM
End: 26 Nov 2023, 12:30 PM
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Agg Project - Gatton group 10

Resolved
There will be no network services in STP and CRFU and limited network services in the vet clinic. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405
Resolution: 26 Nov 2023, 10:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 26 Nov 2023, 10:00 AM
End: 26 Nov 2023, 10:00 PM
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Add Storage

Resolved
Add new storage to array
Resolution: 25 Nov 2023, 1:00 PM
Automatic resolution.
Service affected: UQRDM Storage Service

Start: 25 Nov 2023, 9:00 AM
End: 25 Nov 2023, 1:00 PM
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