IT service updates
Heron Island Outage - Aarnet Schedule Power Works
Reduced service delivery during period
Aarnet have advised of scheduled power works occurring which shall impact UQs Microwave Service to Heron island.
Services will be disrupted during their outage window.
Services will be disrupted during their outage window.
Service affected: Networks
Start: 3 Feb 2020, 8:00 AM
End: 3 Feb 2020, 1:00 PM
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All Saints Anglican - Uecomm Maintenance Work
Service NOT available during period
Uecomm have schedule maintenance work within their network which will impact the service to All Saints Anglican School.
Planned Work ID CM028008
Outage Duration - 120 mins
Planned Work ID CM028008
Outage Duration - 120 mins
Service affected: UQSchoolsNet
Start: 30 Jan 2020, 10:00 PM
End: 31 Jan 2020, 6:00 AM
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ITS VMWare vSphere infrastructure maintenance to upgrade vCenters to version 6.7.
Reduced service delivery during period
ITS VMWare vSphere infrastructure will be undergoing maintenance to upgrade vCenters to version 6.7.
An upgrade of vSphere PSC and vCenter Appliances from 6.0U3j to 6.7U3b for following vcenter sites :
VMware CCR DC (Infrastructure) - uq-vcccr.soe.uq.edu.au
VMware GPN DC (Infrastructure) - uq-vcgpn.soe.uq.edu.au
VMware PRN DC (Infrastructure) - uq-vcprn.soe.uq.edu.au
VMware NextGEN CCR DC (Infrastructure) - itsccrpvc.compute.dc.uq.edu.au
VMware NextGEN PRN DC (Infrastructure) - itsprnpvc.compute.dc.uq.edu.au
will be undertaken in the above listed order.
Access to all vSphere management functions such as vm power, snapshot ...or vSphere console access for each vCenter will be unavailable at various times during the change window.
It is recommended not to log into the infrastructure during the change window. This also applies to the HTML5 vsphere client and alternate addresses listed below
https://h5vswca.compute.dc.uq.edu.au/ui
https://ccr-vcenter.its.uq.edu.au
https://prn-vcenter.its.uq.edu.au
VM provisioning via https://vpnext.its.uq.edu.au will also be unavailable
***Customer Virtual machines will remain unaffected***
The upgrade process will not impact ESXi Hosts and their associated VMs.
VMs will remain operational and will be accessible directly via SSH or RDP throughout the vSphere upgrade process.
An upgrade of vSphere PSC and vCenter Appliances from 6.0U3j to 6.7U3b for following vcenter sites :
VMware CCR DC (Infrastructure) - uq-vcccr.soe.uq.edu.au
VMware GPN DC (Infrastructure) - uq-vcgpn.soe.uq.edu.au
VMware PRN DC (Infrastructure) - uq-vcprn.soe.uq.edu.au
VMware NextGEN CCR DC (Infrastructure) - itsccrpvc.compute.dc.uq.edu.au
VMware NextGEN PRN DC (Infrastructure) - itsprnpvc.compute.dc.uq.edu.au
will be undertaken in the above listed order.
Access to all vSphere management functions such as vm power, snapshot ...or vSphere console access for each vCenter will be unavailable at various times during the change window.
It is recommended not to log into the infrastructure during the change window. This also applies to the HTML5 vsphere client and alternate addresses listed below
https://h5vswca.compute.dc.uq.edu.au/ui
https://ccr-vcenter.its.uq.edu.au
https://prn-vcenter.its.uq.edu.au
VM provisioning via https://vpnext.its.uq.edu.au will also be unavailable
***Customer Virtual machines will remain unaffected***
The upgrade process will not impact ESXi Hosts and their associated VMs.
VMs will remain operational and will be accessible directly via SSH or RDP throughout the vSphere upgrade process.
Read more
Resolution: 21 Jan 2020, 3:30 PM
This change has been postponed until a later date.
Service affected: VMware NextGEN PRN DC
Start: 30 Jan 2020, 7:00 AM
End: 31 Jan 2020, 4:00 PM
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Maintenance of Unitask
Reduced service delivery during period
A configuration change will be applied to Unitask
and the instances will be restarted.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
and the instances will be restarted.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Service affected: Unitask
Start: 23 Jan 2020, 5:00 PM
End: 23 Jan 2020, 5:30 PM
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LDAP Service Limited Availability
Reduced service delivery during period
The LDAP service is suffering limited availability.
Service affected: LDAP
Start: 21 Jan 2020, 3:18 PM
End: Unknown
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St Andrews Anglican College Network outage - Telstra outage
Service NOT available during period
Telstra is experiencing a major unplanned outage affecting SchoolsNet services to St Andrews Anglican College.
Emergency Spares are being sent to the Peregian Beach Exchange. No ETA available
Emergency Spares are being sent to the Peregian Beach Exchange. No ETA available
Service affected: UQSchoolsNet
Start: 21 Jan 2020, 2:50 PM
End: Unknown
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Nextgen CCR Server Networks DHCP Issues
Reduced service delivery during period
The CCR nextgen data center network currently is currently experiencing issues with hosts not being able to negotiate DHCP leases.
ITS recommends setting a static IP on all hosts until this issue can be resolved.
ITS recommends setting a static IP on all hosts until this issue can be resolved.
Service affected: Data Centre Network
Start: 18 Jan 2020, 6:00 AM
End: Unknown
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New RDM HPC records pending storage
Reduced service delivery during period
Storage is not being created for new HPC enabled RDM records. ITS is working to resume provisioning.
Service affected: UQ Research Data Manager
Start: 10 Dec 2019, 9:09 AM
End: Unknown
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Symantec Policies not currently applied.
Reduced service delivery during period
Symantec un-enrol / re-enrolment of Cloud has failed causing previously applied cloud policies to be ignored as they are not being applied.
Service affected: Endpoint Protection Anti Virus
Start: 4 Dec 2019, 1:00 PM
End: Unknown
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Outlook connectivity issues with shared mailboxes
Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.
A current workaround is in place where users can open the mailbox via their Outlooks web access.
Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content
ITS is currently working with Microsoft support in order to resolve these issues.
A current workaround is in place where users can open the mailbox via their Outlooks web access.
Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content
ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance
Start: 2 Aug 2019, 10:34 AM
End: Unknown
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Unplanned ITS Confluence service outage
Resolved
Connectivity to the ITS Confluence service was lost for approximately 7 minutes between 4:07pm and 4:14pm.
This unexpectedly occured during a planned maintenance window that was underway from 4:00pm.
Services have now been restored.
This unexpectedly occured during a planned maintenance window that was underway from 4:00pm.
Services have now been restored.
Resolution: 22 Jan 2020, 4:14 PM
Both Confluence instances in AWS came back online.
Service affected: ITS Confluence
Start: 22 Jan 2020, 4:07 PM
End: 22 Jan 2020, 4:14 PM
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Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches
Resolved
A reboot of the Confluence Servers are required to fix a temp space issue.
Some outstanding OS patches will be applied during this maintenance window.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 22 Jan 2020, 4:15 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 22 Jan 2020, 4:00 PM
End: 22 Jan 2020, 4:15 PM
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An unscheduled outage for Wireless / VPN users
Resolved
ITS are investigating authentication issues
Resolution: 22 Jan 2020, 10:30 AM
Problematic server was taken offline
Service affected: RADIUS
Start: 22 Jan 2020, 9:50 AM
End: 22 Jan 2020, 10:30 AM
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An unscheduled outage is affecting the Blackboard service.
Resolved
A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).
ITS Engineers are currently investigating.
ITS Engineers are currently investigating.
Resolution: 21 Jan 2020, 8:24 PM
Learn.uq.edu.au services have been restored to normal.
Resolution: 21 Jan 2020, 9:34 PM
The following event is now resolved, the resolution is as follows:
Learn.uq.edu.au services have been restored to normal.
Service affected: Blackboard
Start: 21 Jan 2020, 6:41 PM
End: 21 Jan 2020, 8:24 PM
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Emergency reboot of Confluence hosts to resolve temp space issues and apply latest OS patches
Resolved
A reboot of the Confluence Servers are required to fix a temp space issue.
Some outstanding OS patches will be applied during this maintenance window.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 21 Jan 2020, 4:15 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 21 Jan 2020, 4:00 PM
End: 21 Jan 2020, 4:15 PM
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Learn.uq.edu.au currently unavailable
Resolved
A service availability issue that is currently affecting the central LDAP service is causing a service availability issue with Blackboard (Learn.uq.edu.au).
ITS Engineers are currently investigating.
ITS Engineers are currently investigating.
Resolution: 21 Jan 2020, 4:50 PM
Learn.uq.edu.au services have been restored to normal.
Service affected: Blackboard
Start: 21 Jan 2020, 2:50 PM
End: 21 Jan 2020, 4:50 PM
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St Lucia Campus Partial Network outage
Resolved
** Update**
Network services to buildings restored while cause is now being investigated.
** Original Message**
Broadcast storm occuring due to unknown issue - degraded network services affected below buildings
01-0001
01-0004
01-0009
01-0029a
01-0033
01-0072
01-0082
Network on call engineer is investigating now
Network services to buildings restored while cause is now being investigated.
** Original Message**
Broadcast storm occuring due to unknown issue - degraded network services affected below buildings
01-0001
01-0004
01-0009
01-0029a
01-0033
01-0072
01-0082
Network on call engineer is investigating now
Resolution: 20 Jan 2020, 8:30 AM
Network services to buildings has been restored. The building distribution switch, WING, has been shutdown temporarily while the cause of the broadcast storm is being investigated.
Once the cause if found and fixed, Wing will be brought back up after hrs.
Resolution: 20 Jan 2020, 8:30 AM
Automatic resolution.
Update: 20 Jan 2020, 9:46 AM
WING was shutdown as a workaround while cause of the network storm is being investigated.
All buildings restored apart fro two older Aggs at Seddon. These are now being patched into Claw.
Service affected: Networks
Start: 20 Jan 2020, 7:55 AM
End: 20 Jan 2020, 8:30 AM
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License server migration
Resolved
The Legacy Compute Migration Project is assisting Research Infrastructure with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. These servers are related to the following systems:
UQ research license servers
UQ research license servers
Resolution: 18 Jan 2020, 12:00 PM
Automatic resolution.
Service affected: UQ LicSrv01
Start: 18 Jan 2020, 10:15 AM
End: 18 Jan 2020, 12:00 PM
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LDAP Migration
Resolved
WebPrism will be down for scheduled maintenance during the LDAP migration. This will also impact password reset and change pages.
webprism.its.uq.edu.au
identity.uq.edu.au/password-change identity.uq.edu.au/password-reset
Change request 6477
webprism.its.uq.edu.au
identity.uq.edu.au/password-change identity.uq.edu.au/password-reset
Change request 6477
Resolution: 18 Jan 2020, 1:47 PM
Maintenance has been completed
Service affected: PrISM Identity Management
Start: 18 Jan 2020, 9:40 AM
End: 18 Jan 2020, 1:47 PM
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LDAP Production Cutover - Legacy Compute Migration Project
Resolved
The University of Queenslands Legacy LDAP environment is being migrated to the Next Generation Data Centre (NGDC) between 9am and 5pm, Saturday 18 January.
A new environment has been commissioned in the NGDC. The migration activity will comprise of redirecting traffic to this new environment. During the change window, the LDAP system will be set to read-only. No interruption to services is expected during this period.
If you are having issues with a service/system you administer after the change window, please contact the ITS Service Desk.
A new environment has been commissioned in the NGDC. The migration activity will comprise of redirecting traffic to this new environment. During the change window, the LDAP system will be set to read-only. No interruption to services is expected during this period.
If you are having issues with a service/system you administer after the change window, please contact the ITS Service Desk.
Resolution: 18 Jan 2020, 5:00 PM
Automatic resolution.
Service affected: LDAP
Start: 18 Jan 2020, 9:00 AM
End: 18 Jan 2020, 5:00 PM
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Network instability in Prentice NGDC
Resolved
The Prentice NGDC server farm network instability has impacted a number of services.
ITS were able to mitigate the instability and are now working with multiple vendors to identify the root cause.
CCR NGDC was not impacted by this fault.
ITS were able to mitigate the instability and are now working with multiple vendors to identify the root cause.
CCR NGDC was not impacted by this fault.
Resolution: 17 Jan 2020, 1:10 PM
Automatic resolution.
Service affected: NGDC Serverfarm
Start: 17 Jan 2020, 12:30 PM
End: 17 Jan 2020, 1:10 PM
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Emergency Confluence plugin update to fix a security issue
Resolved
As per Confluence Security Advisory - 2019-12-18 to mitigate the vulnerability an update is required for the Confluence Previews plugin.
Resolution: 16 Jan 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 16 Jan 2020, 5:00 PM
End: 16 Jan 2020, 5:30 PM
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myUQ Portal currently running in reduced performance mode
Resolved
The myUQ Portal, https://portal.my.uq.edu.au/, went offline due to an internal issue. It has been restored in a reduced performance mode.
ITS staff are currently monitoring the site.
ITS staff are currently monitoring the site.
Resolution: 16 Jan 2020, 2:49 PM
The underlying system issue has been resolved. myUQ Portal is back to full performance.
Update: 16 Jan 2020, 11:05 AM
MyUQ Portal has come back, but is running in a reduced perfomance mode.
ITS staff are currently monitoring it.
Service affected: myUQ
Start: 16 Jan 2020, 10:55 AM
End: 16 Jan 2020, 2:49 PM
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Web PrISM Database Errors
Resolved
Unable to connect to database. Staff are investigating.
This will also affect:
webprism.its.uq.edu.au
identity.uq.edu.au/password-change
identity.uq.edu.au/password-reset
Starting@UQ
This will also affect:
webprism.its.uq.edu.au
identity.uq.edu.au/password-change
identity.uq.edu.au/password-reset
Starting@UQ
Resolution: 16 Jan 2020, 10:43 AM
Database is contactable again.
Service affected: PrISM Identity Management
Start: 16 Jan 2020, 10:27 AM
End: 16 Jan 2020, 10:43 AM
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Maintenance of Unitask
Resolved
Restart production instances to fix intermittent failures.
Resolution: 16 Jan 2020, 10:00 AM
Automatic resolution.
Service affected: Unitask
Start: 16 Jan 2020, 9:45 AM
End: 16 Jan 2020, 10:00 AM
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Deployment of new version of Student Administration processes
Resolved
A new version of the following Student Aministration processes will be deployed:
* Certified Document
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Elite Athlete Status
* Extend Studies And New CoE
* Extension of Assessment Due Date
* International Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty
Staff and students may experience issues raising and processing requests from myUQ and UniTask.<...br />
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Certified Document
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Elite Athlete Status
* Extend Studies And New CoE
* Extension of Assessment Due Date
* International Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty
Staff and students may experience issues raising and processing requests from myUQ and UniTask.<...br />
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Read more
Resolution: 15 Jan 2020, 6:00 PM
Automatic resolution.
Service affected: Unitask
Start: 15 Jan 2020, 5:00 PM
End: 15 Jan 2020, 6:00 PM
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Jamf Pro 10.18 Update
Resolved
Jamf cloud upgrading from 10.17.1 to 10.18 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 15 Jan 2020, 8:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 15 Jan 2020, 12:00 AM
End: 15 Jan 2020, 8:00 AM
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Turnitin Scheduled Maintenance
Resolved
Turnitin services will be unavailable to both staff and students due to scheduled maintenance being performed by the product vendor.
This will be occuring on January 5, 2020 from 2am to 8am.
This will be occuring on January 5, 2020 from 2am to 8am.
Resolution: 5 Jan 2020, 8:00 AM
Automatic resolution.
Service affected: Turnitin
Start: 5 Jan 2020, 2:00 AM
End: 5 Jan 2020, 8:00 AM
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OLA Production and Test database rebooted
Resolved
The SSOLAP and SSOLATS databases rebooted this morning. The DBA team will investigate the root cause.
Resolution: 3 Jan 2020, 11:37 AM
Automatic resolution.
Service affected: Online Applications - OLA
Start: 3 Jan 2020, 11:36 AM
End: 3 Jan 2020, 11:37 AM
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Telephone carrier outage at Pinjarra site
Resolved
Carrier is investigating a fault inpacting incoming calls to the UQ Pinjarra site.
External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.
Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.
Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
Resolution: 6 Jan 2020, 2:30 PM
Carrier replaced faulty equipment. ITS confirmed service restored and redirection removed.
Service affected: PABX Voice Services
Start: 2 Jan 2020, 3:00 PM
End: 6 Jan 2020, 2:30 PM
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Network Outage for UQ SchoolsNet and UQ remote sites
Resolved
A number of remote sites are currently offline, ITS are investigating.
Resolution: 24 Dec 2019, 10:01 PM
All services have been restored. Telstra had sourced replacement hardware locally rather than the original three days wait from interstate.
Update: 24 Dec 2019, 4:10 PM
The upstream ISP has confirmed a hardware failure in their network and earliest estimated restoration time is 27th December due to replacement hardware being sent interstate.
Impacted SchoolsNet customers are below.
Churchie
Mueller College
BBC Oxley Driving Range
Sunshine Coast Grammar School
Emmanuel College
The Rockhampton Grammar School
St Brendan's College
Downlands College Toowoomba
Groves Christian College
Somerville House
Grace Lutheran, Rothwell
The Lakes College
Brisbane Girls Grammar Sporting Fields
Fairholme College
Ambrose Treacy College
Brigidine College
St. Joseph's College Toowoomba
Early Learning Centre - Groves Christian College
Canterbury College
Sheldon College
Redlands College
Update: 24 Dec 2019, 3:15 PM
Telstra have confirmed multiple Telstra St Lucia customers are impacted. No ETA has been given at this stage. Next updated in 2 hours.
Update: 24 Dec 2019, 2:05 PM
The cause of the fault appears to be a Telstra fault and we have logged a fault with Telstra.
Sites impacted
315 – Balliie Henerdson Hospital
502 - uqhc -Meadowbrook
800 – FY2
921 – Warwick
971 – Cleveland
972 – Dayboro Vet
973 – uqhc Durack
974 – Hervey 819
975 – dalbydc-link
977 – Fyear3 Link
979 – durack Magnolia (uqhc)
980 – nambour
981 – toowong healthcare
982 – nambour fibre
2001 – wacol
2564 – Redcliffe
3003 – Caboolture Hospital
Service affected: WAN Network
Start: 24 Dec 2019, 1:10 PM
End: 24 Dec 2019, 10:01 PM
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Emergency reboot of Jira server to fix temp space issues
Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
Resolution: 23 Dec 2019, 7:20 PM
Automatic resolution.
Service affected: ITS Jira
Start: 23 Dec 2019, 7:00 PM
End: 23 Dec 2019, 7:20 PM
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Deployment of new process
Resolved
A new process for Finance Aministration will be deployed:
* ARC data collection
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* ARC data collection
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 23 Dec 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 23 Dec 2019, 7:30 AM
End: 23 Dec 2019, 8:00 AM
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Internet Outage for UQ and UQSchoolsNet
Resolved
ITS are working with the carrier on a fault resolution.
Resolution: 20 Dec 2019, 10:58 PM
Automatic resolution.
Service affected: Internet Services UQ
Start: 20 Dec 2019, 10:22 PM
End: 20 Dec 2019, 10:58 PM
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RDM cloud and HPC enabled RDM collections unavailable
Resolved
RDM cloud and HPC enabled RDM collections are currently inaccessible.
Resolution: 19 Dec 2019, 10:02 AM
Services restored
Service affected: UQ Research Data Manager
Start: 19 Dec 2019, 10:02 AM
End: 19 Dec 2019, 10:02 AM
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SCCM PXE and DP Outage - Staff.net
Resolved
uq-cfgdsstl02.compute.dc.uq.edu.au has lost network connectivity. ITS engineers are working on this now.
PXE on staff.net will not be working.
Distribution point is also down which will limit application deployment performance.
PXE on staff.net will not be working.
Distribution point is also down which will limit application deployment performance.
Resolution: 18 Dec 2019, 9:12 AM
NIC drivers reinstalled and services have been restored.
Service affected: System Center Configuration Manager
Start: 18 Dec 2019, 7:54 AM
End: 18 Dec 2019, 9:12 AM
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Maintenance of Unitask
Resolved
Unitask infrastructure will be patched as recommended by AWS. Also, a new digital certificate will be installed.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 Dec 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask
Start: 17 Dec 2019, 5:00 PM
End: 17 Dec 2019, 5:45 PM
Login to request notification
Deployment of new version of Student Administration processes.
Resolved
A new version of the following Student Administration processes will be deployed:
* Certified Documents.
* Change of Personal Details.
* Change to Finalised Grade.
* Credit or Exemption.
* Elite Athlete Status.
* Extend Studies And New CoE.
* Extension of Assessment Due Date.
* International Student Withdrawal.
* Interruption of Studies.
* Off Campus Exam.
* Re-mark of Assessment.
* Removal of Financial Liability.
* Student Admin Document Audit.
* Student Fee Refund.
* Certified Documents.
* Change of Personal Details.
* Change to Finalised Grade.
* Credit or Exemption.
* Elite Athlete Status.
* Extend Studies And New CoE.
* Extension of Assessment Due Date.
* International Student Withdrawal.
* Interruption of Studies.
* Off Campus Exam.
* Re-mark of Assessment.
* Removal of Financial Liability.
* Student Admin Document Audit.
* Student Fee Refund.
Resolution: 17 Dec 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 17 Dec 2019, 7:30 AM
End: 17 Dec 2019, 8:00 AM
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Switchover Databases Back to plover
Resolved
Switchover Patched Databases Back to plover-cluster.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 16 Dec 2019, 7:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 16 Dec 2019, 6:30 PM
End: 16 Dec 2019, 7:00 PM
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Mater and CCHR networks down
Resolved
The UQ network at the Mater hospital is down at the moment. We suspect it may be power related but the cause is still under investigation.
Resolution: 17 Dec 2019, 11:30 AM
ITS has replaced failed network equipment at 9:50am and worked with Mater IT to restore eduroam at 11:20am.
Update: 17 Dec 2019, 8:31 AM
Failed switch being replaced this morning
Update: 16 Dec 2019, 1:46 PM
The fire service has the Whitty building electrically isolated while they search for the cause of a fire alarm. It is expected that power will likely be restored within the hour.
UQ Networks
Service affected: Building Networks
Start: 16 Dec 2019, 12:41 PM
End: 17 Dec 2019, 11:30 AM
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Bookings not being placed in Book It
Resolved
On submitting a booking request the booking is not placed.
Issue is affecting Book It users intermittently.
Issue is affecting Book It users intermittently.
Resolution: 16 Dec 2019, 2:00 PM
Root cause was a database issue that has been resolved by the vendor.
Service affected: UQ Bookit
Start: 16 Dec 2019, 11:30 AM
End: 16 Dec 2019, 2:00 PM
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GP South (0078) Agg Relocation
Resolved
Building aggregation switches being relocated from level 5 to level 1. All floors being connected to new fibre.
Resolution: 15 Dec 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 15 Dec 2019, 9:30 AM
End: 15 Dec 2019, 5:00 PM
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soefile maintenance, home folders on soefile and ftp services
Resolved
soefile maintenance, home folders on soefile and ftp services will not be available during the change window.
Resolution: 15 Dec 2019, 11:00 AM
Automatic resolution.
Service affected: File Serving - Unix
Start: 15 Dec 2019, 6:00 AM
End: 15 Dec 2019, 11:00 AM
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UQRDM Storage upgrade
Resolved
Upgrade DDN firmware and GPFS cluster to latest supported versions
Resolution: 15 Dec 2019, 5:00 PM
Automatic resolution.
Service affected: DDN GS14KX SpectrumScale Cluster
Start: 14 Dec 2019, 8:00 AM
End: 15 Dec 2019, 5:00 PM
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Telephone carrier outage at Indooroopilly Mine site
Resolved
The Indooroopilly mine site is currently impacted by a carrier fault causing an outage in the suburb.
External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.
Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
External calls to the Indooroopilly mine site are impacted but calls have been redirected to the he UQ operators who will forward calls internally to staff minimising the impact of the carrier outage.
Internal calls are not impacted, however outbound calls will be routed through the StLucia Campus PABX carrier services minimising impact.
Resolution: 21 Jan 2020, 3:00 PM
Update: 10 Jan 2020, 5:00 PM
Carrier advised the restoration is now estimated for 20/1/20 due to conduit access issuses.
We will provide you further updates as soon as it becomes available.
Resolution: 10 Jan 2020, 5:00 PM
Automatic resolution.
Resolution: 10 Jan 2020, 5:00 PM
Automatic resolution.
Update: 2 Jan 2020, 9:24 AM
Carrier has advised the civil work is required at multiple locations to repair 100 pair of cables. Because of complexity of fault, ETR has been rescheduled to 10th of January.
We will provide you further updates as soon as it becomes available.
Service affected: PABX Voice Services
Start: 13 Dec 2019, 9:00 AM
End: 21 Jan 2020, 3:00 PM
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Herston Network Outage
Resolved
Building impacted below. ITS are investigating possibly outage due to construction in Mayne Medical Building.
Mayne Medical School
Ned Hanlon Building
Mental Health
Mayne Medical School
Ned Hanlon Building
Mental Health
Resolution: 12 Dec 2019, 8:17 AM
Herston ITS staff confirmed a power outage was the root cause.
Service affected: Building Networks
Start: 12 Dec 2019, 8:00 AM
End: 12 Dec 2019, 8:17 AM
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The Raisers Edge Production Environment Migration - Legacy Compute Migration
Resolved
The Legacy Compute Migration Project is assisting Advancement Office with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/The+Raiser%27s+Edge
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/The+Raiser%27s+Edge
Resolution: 11 Dec 2019, 10:00 PM
Service affected: The Raisers Edge
Start: 11 Dec 2019, 6:00 PM
End: 11 Dec 2019, 10:00 PM
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Gatton Campus Power Outage - Network affected
Resolved
The Gatton campus has experienced power failures. Network services has been affected in all Gatton buildings. Network services are being restored as power comes back online.
Resolution: 11 Dec 2019, 5:30 PM
Power has been restored to Campus
Service affected: Networks
Start: 11 Dec 2019, 4:15 PM
End: 11 Dec 2019, 5:30 PM
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Hardware Reset
Resolved
applying chack on hardware to correct provisioning issue
Resolution: 11 Dec 2019, 9:35 AM
Hardware check completed.
Service affected: UQ Research Data Manager
Start: 10 Dec 2019, 5:30 PM
End: 11 Dec 2019, 9:35 AM
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Plover Exadata unavailable
Resolved
The plover database host exadata is currently unavailable. This will be affecting the following databases
ADVODP2
ERAP2
HUBP2
ITSUTP1
ITSWP1
MYUQSP1
ODIP2
SASCRP2
ADVODP2
ERAP2
HUBP2
ITSUTP1
ITSWP1
MYUQSP1
ODIP2
SASCRP2
Resolution: 10 Dec 2019, 3:31 PM
Power supply unit replaced and tested OK
Service affected: Oracle Production DB Hosting
Start: 10 Dec 2019, 10:07 AM
End: 10 Dec 2019, 3:31 PM
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Unitask Service reboot
Resolved
The application servers will be rebooted to fix tasks that are stuck in the workflow.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 9 Dec 2019, 5:15 PM
Automatic resolution.
Service affected: Unitask
Start: 9 Dec 2019, 5:00 PM
End: 9 Dec 2019, 5:15 PM
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Commercial Internet Cutover
Resolved
Schoolsnet, commercial and some UQ remote sites are being migrated to MAN10 and MAN20. Sites will experience 2-3 outages across the weekend, ranging in time from less than one hour to less than 5 minutes. All sites will lose internet access, commercial and UQ remote sites will also lose network access to St Lucia. IP phones will be unable to make or receive calls and Qmaster will be inaccessible. All stakeholders notified and all critical and emergency services have mitigations in place.
Resolution: 8 Dec 2019, 6:00 PM
Automatic resolution.
Service affected: Network Upgrade Project
Start: 7 Dec 2019, 6:00 AM
End: 8 Dec 2019, 6:00 PM
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GP South (0078) Level 1 power outage
Resolved
Computer, IP phone and power will not be available on level one of GP South (0078). This activity is pre-work for the relocation of the aggregation switches scheduled for Sunday 15th December.
Resolution: 7 Dec 2019, 9:00 AM
Automatic resolution.
Service affected: Building Networks
Start: 7 Dec 2019, 6:00 AM
End: 7 Dec 2019, 9:00 AM
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Jamf Pro 10.17.1 Update
Resolved
Jamf cloud upgrading from 10.16.1 to 10.17.1 as part of their monthly updates.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Resolution: 7 Dec 2019, 6:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 7 Dec 2019, 12:00 AM
End: 7 Dec 2019, 6:00 AM
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AWS 10GB Direct Connect - Intermittent Packet Loss Issues
Resolved
AWS 10GB Direct Connect is currently experiencing intermittent packet loss issues.
ITS Infrastructure Services are currently investigating.
ITS Infrastructure Services are currently investigating.
Resolution: 6 Dec 2019, 6:10 AM
No service impact since 06:10am. RCA is being performed.
Update: 6 Dec 2019, 9:28 AM
As of 6:30am the packet loss has dropped significantly. Monitoring and service tests have been consistantly passing for 3 hours now.
Investigation with the upstream provider is still ongoing.
Update: 6 Dec 2019, 9:28 AM
Significant improvement in packet loss
Still following up with AArnet to determine root cause
Service affected: Amazon Web Services - Direct Connect
Start: 5 Dec 2019, 10:05 AM
End: 6 Dec 2019, 6:10 AM
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New Licence Key for Jira
Resolved
Loading New Licence Key into Jira
Resolution: 3 Dec 2019, 3:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 3 Dec 2019, 3:00 PM
End: 3 Dec 2019, 3:30 PM
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Implementation of UQ ORG structure and name updates
Resolved
This is a rollup of updates to the AD structure to reflect changes that have been made to the Official UQ ORG structure.
Unfortunately the full list of updates cannot be displayed in ServiceView, but can be viewed at the following URL: https://confluence.its.uq.edu.au/confluence/display/ITSIM/CR%236259+Implementation+of+UQ+ORG+structure+and+name+updates
Unfortunately the full list of updates cannot be displayed in ServiceView, but can be viewed at the following URL: https://confluence.its.uq.edu.au/confluence/display/ITSIM/CR%236259+Implementation+of+UQ+ORG+structure+and+name+updates
Resolution: 3 Dec 2019, 2:00 PM
Automatic resolution.
Service affected: Active Directory
Start: 3 Dec 2019, 10:00 AM
End: 3 Dec 2019, 2:00 PM
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Active Directory - Azure Management Servers - Legacy Compute Migration Project
Resolved
The Legacy Compute Migration Project is assisting Identity Management with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Active+Directory+-+Azure+Management+Servers
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/Active+Directory+-+Azure+Management+Servers
Resolution: 3 Dec 2019, 12:00 PM
Automatic resolution.
Service affected: Active Directory
Start: 3 Dec 2019, 9:00 AM
End: 3 Dec 2019, 12:00 PM
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Exadata ploverdb02 hardware fault impacting databases
Resolved
A hardware fault on ploverdb02 has resulted in the failover of some databases and could be impacting some Attunity replication tasks.
The following databases have switched over automatically to the peer nodes on the magpie cluster.
Affected services include:
Control M
Electronic Course Profiler
ITSWP
Spoke
Various development databases for Aurion & Blackboard may have intermittent disruptions.
The following databases have switched over automatically to the peer nodes on the magpie cluster.
Affected services include:
Control M
Electronic Course Profiler
ITSWP
Spoke
Various development databases for Aurion & Blackboard may have intermittent disruptions.
Resolution: 2 Dec 2019, 12:01 PM
Service affected: Oracle Production DB Hosting
Start: 2 Dec 2019, 11:06 AM
End: 2 Dec 2019, 12:01 PM
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Switchover some Oracle Production Database from PRN to CCR
Resolved
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 1 Dec 2019, 2:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 1 Dec 2019, 1:00 PM
End: 1 Dec 2019, 2:00 PM
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Switchover Oracle Production databases from CCR to PRN
Resolved
Switchover Production databases from CCR to PRN to enable patching of Exadata CCR.
approx. 5 minute minor disruption per database during switchover from CCR to Prentice.
approx. 5 minute minor disruption per database during switchover from CCR to Prentice.
Resolution: 1 Dec 2019, 11:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 1 Dec 2019, 10:00 AM
End: 1 Dec 2019, 11:00 AM
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Network outage - Sir Llew Edwards (0014)
Resolved
Upgrade of building aggregation switches.
Resolution: 1 Dec 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 1 Dec 2019, 9:00 AM
End: 1 Dec 2019, 5:00 PM
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Switchover SI-net Production Database from PRN to CCR
Resolved
Switchover SI-net Production Database from PRN to CCR to enable patching of Exadata PRN
Resolution: 1 Dec 2019, 6:15 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 1 Dec 2019, 6:00 AM
End: 1 Dec 2019, 6:15 AM
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New RDM HPC records pending storage
Resolved
Storage is not being created for new HPC enabled RDM records. The service provider is investigating.
Resolution: 4 Dec 2019, 11:58 AM
QRISCloud storage provisioning fixed.
Service affected: UQ Research Data Manager
Start: 29 Nov 2019, 4:00 PM
End: 4 Dec 2019, 11:58 AM
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Production Xymon server OS patching
Resolved
OS patching will be performed on the production Xymon server during the outage window.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 29 Nov 2019, 3:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System
Start: 29 Nov 2019, 2:00 PM
End: 29 Nov 2019, 3:00 PM
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RDM HPC collections intermittent issue
Resolved
Users of RDM HPC enabled storage may experience intermittent file access issues.
Resolution: 3 Dec 2019, 9:26 AM
The issue with RDM HPC enabled collections has been resolved.
Service affected: UQ Research Data Manager
Start: 29 Nov 2019, 9:59 AM
End: 3 Dec 2019, 9:26 AM
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SI-net slow performance
Resolved
Users of SI-net may experience slow performance.
ITS Engineers are investigating the issue.
ITS Engineers are investigating the issue.
Resolution: 29 Nov 2019, 11:40 AM
Restarted PeopleSoft PIA Web servers.
Resolution: 29 Nov 2019, 11:40 AM
Automatic resolution.
Service affected: SI-net
Start: 28 Nov 2019, 7:45 PM
End: 29 Nov 2019, 11:40 AM
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MailMan and MajorDomo Migration - Legacy Compute Migration -
Resolved
The Legacy Compute Migration Project is tasked with relocation of an amount of compute infrastructure into Next Gen data centre.
Information about the role performed by Sky can be viewed here:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=127992116
Sky performs mail routing for email domain nd.cc.uq.edu.au, from mailhubs to SMTPdev server.
It also manages a large quantity of mailing lists
Information about the role performed by Sky can be viewed here:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=127992116
Sky performs mail routing for email domain nd.cc.uq.edu.au, from mailhubs to SMTPdev server.
It also manages a large quantity of mailing lists
Resolution: 28 Nov 2019, 11:59 AM
Automatic resolution.
Service affected: Mailing Lists
Start: 28 Nov 2019, 9:00 AM
End: 28 Nov 2019, 11:59 AM
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chalkandwire.com login offline
Resolved
While https://ep.chalkandwire.com/ep2_a/default.aspx is up, https://ep.chalkandwire.com/ep2_uq/login.aspx?cus=402 is reporting an internal server error
Resolution: 12 Dec 2019, 12:36 PM
Service affected: Chalk and Wire ePortfolio
Start: 27 Nov 2019, 6:34 PM
End: 12 Dec 2019, 12:36 PM
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Blackboard intermittently unavailable
Resolved
Blackboard is intermittently unavailable for some users. ITS is investigating.
Resolution: 27 Nov 2019, 11:17 AM
Blackboard services have stabilized with no reports of ongoing issues with resolving DNS servers.
Service affected: Blackboard
Start: 27 Nov 2019, 11:15 AM
End: 27 Nov 2019, 11:17 AM
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Re-locate Production Xymon server
Resolved
To consolidate space for upcoming FW installation, we need to relocate the server mixtec to another RU during the outage window.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 27 Nov 2019, 8:30 AM
Automatic resolution.
Service affected: Xymon Monitoring System
Start: 27 Nov 2019, 8:00 AM
End: 27 Nov 2019, 8:30 AM
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ITS Jira AWS EC2 AMI upgrade
Resolved
An upgrade to the underlying EC2 AMI image ( Amazon Linux 1 ) for Jira Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 26 Nov 2019, 6:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 26 Nov 2019, 5:30 PM
End: 26 Nov 2019, 6:30 PM
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AWS Direct Connect Service Offline
Resolved
AWS Direct Connect Service offline unexpectedly, team is looking into it.
Resolution: 26 Nov 2019, 12:37 PM
Network connectivity has been restored. Impacted services are operational.
Service affected: Amazon Web Services - Direct Connect
Start: 26 Nov 2019, 11:10 AM
End: 26 Nov 2019, 12:37 PM
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Release of CAHP R1.8.10 into production - Support Release
Resolved
Minor release with SEV-1 bug fix for the Casual Academic Hire & Payment system.
Resolution: 26 Nov 2019, 9:00 AM
Automatic resolution.
Service affected: CAHP - Casual Academic Hire & Payment
Start: 26 Nov 2019, 8:00 AM
End: 26 Nov 2019, 9:00 AM
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Deployment of new version of a Student Administration process.
Resolved
A new version of the following Student Administration process will be deployed:
* Certified Documents
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Certified Documents
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 26 Nov 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 26 Nov 2019, 7:30 AM
End: 26 Nov 2019, 8:00 AM
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Sem 2 2019 Grade Release Change Freeze
Resolved
Sem 2 2019 Grade Posting is due to commence on the following days:
22/11 5:00pm-5:30pm
25/11 5:00pm-7:00pm
26/11 5:00pm-7:00pm
Grade Release is happening at 27/11 9:00am. SMS commences at 7:30am.
As this is a high volume event and student facing, any changes to critical apps during this period is not recommended.
Change freeze Areas: SI-net, My.UQ, SSO, E-Mail, Network (SMS delivery), Infra changes housing these apps
22/11 5:00pm-5:30pm
25/11 5:00pm-7:00pm
26/11 5:00pm-7:00pm
Grade Release is happening at 27/11 9:00am. SMS commences at 7:30am.
As this is a high volume event and student facing, any changes to critical apps during this period is not recommended.
Change freeze Areas: SI-net, My.UQ, SSO, E-Mail, Network (SMS delivery), Infra changes housing these apps
Resolution: 27 Nov 2019, 11:00 AM
Automatic resolution.
Service affected: SI-net
Start: 22 Nov 2019, 5:00 PM
End: 27 Nov 2019, 11:00 AM
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Issue preventing access to Microsoft 365 services
Resolved
https://status.office.com/
https://twitter.com/MSFT365Status/status/1196969767631912960
https://twitter.com/MSFT365Status/status/1196969767631912960
Resolution: 20 Nov 2019, 3:17 AM
Microsoft has advised:
"We've confirmed that reverting the networking update was successful in restoring service functionality; though, we anticipate that some users may still see residual impact as the service progresses to full recovery."
Microsoft reports the preliminary root cause: "A recent networking update caused user traffic coming from the internet to fail intermittently before reaching Microsoft 365 services."
If users are still experiencing issues, please attempt a logoff and reconnect to the affected Microsoft Office 365 service.
Service affected: Office 365 Sign On
Start: 20 Nov 2019, 12:05 PM
End: 20 Nov 2019, 3:17 AM
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Maintenance of Unitask
Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 19 Nov 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 19 Nov 2019, 5:00 PM
End: 19 Nov 2019, 5:30 PM
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Switchover Databases to CCR
Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 17 Nov 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 17 Nov 2019, 6:00 AM
End: 17 Nov 2019, 7:00 AM
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Switchover AURPROD to CCR
Resolved
Switchover Databases to CCR.
approx. 5 minute minor disruption during switchover from Prentice to CCR.
approx. 5 minute minor disruption during switchover from Prentice to CCR.
Resolution: 14 Nov 2019, 6:05 PM
Automatic resolution.
Service affected: Aurion
Start: 14 Nov 2019, 6:00 PM
End: 14 Nov 2019, 6:05 PM
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Legacy Compute Migration project - cutover WSA
Resolved
A new Web Serving Architecture platform has been built and tested in the Next Generation data centre. A number of University of Queensland hosted web sites will be impacted by the migration.
The sites will remain available through the transition, administrative updates to sites conducted between 6:00pm and 7:00pm will be lost
The sites will remain available through the transition, administrative updates to sites conducted between 6:00pm and 7:00pm will be lost
Resolution: 12 Nov 2019, 11:59 PM
Automatic resolution.
Service affected: Web Serving Architecture
Start: 12 Nov 2019, 6:00 PM
End: 12 Nov 2019, 11:59 PM
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Clients unable to save documents to Doc Store
Resolved
Access to the TRIM document store is unavailable, users will not be able to access or save documents into TRIM
Resolution: 12 Nov 2019, 10:36 AM
Softnas01 server has been rebooted and document store access has been restored
Update: 12 Nov 2019, 10:36 AM
softnas01 rebooted and document store service has been restored
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM
Start: 12 Nov 2019, 9:00 AM
End: 12 Nov 2019, 10:36 AM
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Aurion and MyAurion unavailable due to upgrade
Resolved
Aurion and MyAurion will be unavailable due to upgrade to version 11.59.
Resolution: 9 Nov 2019, 10:00 AM
Automatic resolution.
Service affected: Aurion
Start: 9 Nov 2019, 7:00 AM
End: 9 Nov 2019, 10:00 AM
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Blackboard currently unavailable
Resolved
Blackboard is currently unavailable. Technicians are currently investigating and working to restore service as soon as possible.
Resolution: 6 Nov 2019, 9:48 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Update: 6 Nov 2019, 10:24 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Service affected: Blackboard Application Servers
Start: 6 Nov 2019, 8:45 PM
End: 6 Nov 2019, 9:48 PM
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Pinjarra Hills network outage
Resolved
Power is currently out to the main comms room on site which has disrupted the data network. A request to fix this has been given to P&F.
Resolution: 4 Nov 2019, 1:00 PM
A faulty switch tripped a circuit breaker which brough down power to most of the switches in that comms room. An electrician restored power and the faulty switch was replaced.
Service affected: Building Networks
Start: 4 Nov 2019, 7:35 AM
End: 4 Nov 2019, 1:00 PM
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Jamf Cloud Upgrade
Resolved
Jamf last week we became aware of an issue preventing Jamf Pro from syncing with Apple School Manager. Jamf are making Jamf Pro 10.16.1 available, this version fixes this issue.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Resolution: 2 Nov 2019, 6:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 2 Nov 2019, 12:00 AM
End: 2 Nov 2019, 6:00 AM
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Level 5 Sir William MacGregor Building (64) Network Outage
Resolved
ITS are investigating a network outage for level 5 only.
Resolution: 31 Oct 2019, 9:30 AM
Equipment issues
Service affected: Building Networks
Start: 31 Oct 2019, 7:45 AM
End: 31 Oct 2019, 9:30 AM
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LIB (0017) Access switch upgrade
Resolved
ITS are upgrading all the building network access switches.
Resolution: 27 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 27 Oct 2019, 9:00 AM
End: 27 Oct 2019, 6:00 PM
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Issues progressing task
Resolved
Some users are experiencing problems progressing or reassigning tasks.
ITS is investigating the issue.
ITS is investigating the issue.
Resolution: 25 Oct 2019, 2:47 PM
The system has recovered and all tasks are progressing as normal.
Update: 25 Oct 2019, 3:32 PM
The instances have been restarted to resolve some of the issues.
ITS is still investigating.
Support after the restart
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Service affected: Unitask
Start: 25 Oct 2019, 3:00 PM
End: 25 Oct 2019, 2:47 PM
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Maintenance of Unitask
Resolved
The production instances will be patched as recommended by AWS.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 24 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 24 Oct 2019, 5:00 PM
End: 24 Oct 2019, 5:30 PM
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Renewal of SSL certificate for confluence.its.uq.edu.au
Resolved
The SSL certificate for confluence.its.uq.edu.au will be replaced.
Resolution: 23 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 23 Oct 2019, 5:30 PM
End: 23 Oct 2019, 6:00 PM
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Legacy Compute Migration - move CheckBox from Legacy to Next Gen DC
Resolved
Legacy Compute Migration Project has migration of Checkbox system in scope
Resolution: 23 Oct 2019, 9:00 PM
Automatic resolution.
Service affected: Checkbox
Start: 23 Oct 2019, 5:00 PM
End: 23 Oct 2019, 9:00 PM
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Legacy Compute Migration Project - move Flexera Production
Resolved
Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes the production environment.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Resolution: 22 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Flexera
Start: 22 Oct 2019, 9:00 AM
End: 22 Oct 2019, 5:00 PM
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ITS Confluence AWS EC2 AMI upgrade
Resolved
An upgrade to the underlying EC2 AMI image ( Amazon Linux 1 ) for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 21 Oct 2019, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 21 Oct 2019, 5:30 PM
End: 21 Oct 2019, 6:30 PM
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Herston CCR Building Level 8 Network Outage
Resolved
ITS are on route to replace the failed switch.
Resolution: 21 Oct 2019, 11:00 AM
ITS replaced failed network switch
Service affected: Building Networks
Start: 21 Oct 2019, 7:30 AM
End: 21 Oct 2019, 11:00 AM
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Bldg Agg Switch Replacement - JDS (0061)
Resolved
ITS are replacing the building aggregation switches. The UQ network will be unavailable during this outage.
Resolution: 20 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 20 Oct 2019, 9:00 AM
End: 20 Oct 2019, 5:00 PM
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Maintenance of Unitask
Resolved
The production instances will be restarted to resolve some failing tasks.
An outage of up to 5 minutes will occur.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
An outage of up to 5 minutes will occur.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 15 Oct 2019, 5:15 PM
The production instances were restarted and the failing tasks were replayed
Update: 15 Oct 2019, 5:11 PM
The production instances were restarted and the failing tasks were replayed
Service affected: Unitask
Start: 15 Oct 2019, 5:00 PM
End: 15 Oct 2019, 5:15 PM
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NAS02 Offline
Resolved
NAS02 is experiencing issues again.
ITS engineers are investigating with the vendor.
ITS engineers are investigating with the vendor.
Resolution: 16 Oct 2019, 8:47 AM
Cluster has been stable since 15/10 @1300
Support are still investigating root cause.
Update: 16 Oct 2019, 9:04 AM
Cluster has been stable since 15/10 @1300.
Checks with support are ongoing.
Service affected: nas02 Group & Home File Shares
Start: 15 Oct 2019, 11:55 AM
End: 16 Oct 2019, 8:47 AM
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NAS02 Offline
Resolved
ITS is currently investigating an issue with NAS02.
More updates will follow when the full impact is known.
More updates will follow when the full impact is known.
Resolution: 15 Oct 2019, 11:35 AM
Services have been restored.
The root cause is being investigated with the vendor.
Service affected: nas02 Group & Home File Shares
Start: 15 Oct 2019, 11:20 AM
End: 15 Oct 2019, 11:35 AM
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Deployment of new Student Administration process
Resolved
A new process for Student Administration will be deployed:
* Certified Document
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Certified Document
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 14 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 14 Oct 2019, 5:00 PM
End: 14 Oct 2019, 5:30 PM
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External VDI access down
Resolved
Users that connect externally from UQ will not get a virtual desktop.
A security error has occurred, error message will be present when users try to connect via the client.
A security error has occurred, error message will be present when users try to connect via the client.
Resolution: 14 Oct 2019, 5:02 PM
All external VDI access is now restored.
An expired SSL certificate on the VIP and secure gateway was found.
These have been updated.
Service affected: VDI Servers
Start: 14 Oct 2019, 12:33 PM
End: 14 Oct 2019, 5:02 PM
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Migration of auth.uq.edu.au (UQ Single Sign-On) to new infrastructure
Resolved
The UQ Single Sign-On service, available at
https://auth.uq.edu.au/
will be migrated to new infrastructure during the nominated period. No impact on the service is expected.
https://auth.uq.edu.au/
will be migrated to new infrastructure during the nominated period. No impact on the service is expected.
Resolution: 10 Oct 2019, 11:00 PM
Automatic resolution.
Service affected: Single Sign-on Servers
Start: 10 Oct 2019, 9:00 PM
End: 10 Oct 2019, 11:00 PM
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Legacy Compute Migration Project - move server SMTP Dev
Resolved
The Legacy Compute Migration Project has identified that server smtpdev.soe.uq.edu.au is in scope to be relocated to NextGen DC. This change seeks approval to perform the move
Resolution: 4 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: SMTP Servers
Start: 4 Oct 2019, 9:00 AM
End: 4 Oct 2019, 12:00 PM
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Maintenance of Unitask
Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 3 Oct 2019, 5:00 PM
End: 3 Oct 2019, 5:30 PM
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LCM - Migrating ITS Software Download Site
Resolved
The Legacy Compute Migration Project is assisting ADS with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/editpage.action?pageId=127992039
https://confluence.its.uq.edu.au/confluence/pages/editpage.action?pageId=127992039
Resolution: 3 Oct 2019, 10:00 AM
Service affected: ITS Software Download Site
Start: 3 Oct 2019, 9:00 AM
End: 3 Oct 2019, 10:00 AM
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Toowong High St - Network Outage - Loss of Power
Resolved
A Network outage is affecting Toowong High St Office due to loss of power to Comms Room. P&F are investigating.
Resolution: 3 Oct 2019, 10:45 AM
Power restored to Comms rack
Equipment power draw on startup was too high for the existing circuit.
Equipment has been split across two circuits.
Resolution: 3 Oct 2019, 10:45 AM
Automatic resolution.
Update: 3 Oct 2019, 9:00 AM
ITS Staff went to site and found there was no power in the Comms Room.
Fault logged with P&F to investigate.
Service affected: Networks
Start: 3 Oct 2019, 7:00 AM
End: 3 Oct 2019, 10:45 AM
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Aurion and MyAurion unvailable
Resolved
Aurion and MyAurion are unavailable while an issue with the overnight processing is investigated.
Resolution: 2 Oct 2019, 10:07 PM
Aurion and MyAurion now available
Service affected: Aurion
Start: 2 Oct 2019, 10:07 PM
End: 2 Oct 2019, 10:07 PM
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Migrating pf-autodesk.pf.uq.edu.au to NGDC
Resolved
The Legacy Compute Migration Project is assisting Property and Facilities with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991830
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991830
Resolution: 2 Oct 2019, 8:00 AM
Automatic resolution.
Service affected: PFI AutoCAD
Start: 2 Oct 2019, 6:00 AM
End: 2 Oct 2019, 8:00 AM
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Legacy Ouside Serverfarm VM Host Failure
Resolved
ITS engineers are currently investigating hardware fault affecting a legacy VM host.
A single DNS/DHCP/NTP server is affected.
The following virtual machines are currently offline:
- Chestnut
- Kolanut
- Schoolsnet-rns1
- Shiva
- Titan
- uqvcconvertout
- Walnut
A single DNS/DHCP/NTP server is affected.
The following virtual machines are currently offline:
- Chestnut
- Kolanut
- Schoolsnet-rns1
- Shiva
- Titan
- uqvcconvertout
- Walnut
Resolution: 1 Oct 2019, 8:20 PM
The host was power cycled and services have been restored.
The root cause is unknown, but correlates with RCD testing.
Service affected: Data Centre
Start: 1 Oct 2019, 6:52 PM
End: 1 Oct 2019, 8:20 PM
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Legacy Compute Migration - move server rms1.soe.uq.edu.au to next gen DC
Resolved
Legacy Compute Migration Project is planning on migrating server rms1.soe.uq.edu.au to Next Gen DC. This is the Service Automation and Events AV monitoring system
Resolution: 1 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: Audio Visual
Start: 1 Oct 2019, 9:00 AM
End: 1 Oct 2019, 12:00 PM
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