update Prentice NGDC Serverfarm Load Balancers (F5)

No impact on service during period
Prentice NGDC serverfarm F5 load balancers will be updated to the latest stable version
Service affected: NGDC Serverfarm Load Balancer

Start: 10 Aug 2020, 6:00 PM
End: 10 Aug 2020, 11:00 PM
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JAMF Pro 10.23 Update

Service NOT available during period
Jamf cloud upgrading from 10.22.1 to 10.23 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Service affected: JAMF Cloud

Start: 8 Aug 2020, 12:00 AM
End: 8 Aug 2020, 10:00 AM
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Problem with groups in Learn.UQ (Blackboard)

Reduced service delivery during period
Semester 2 Allocate+ groups in Learn.UQ are not being imported correctly, with some groups not being created or missing members. Additionally, there are issues with manually created groups in course sites being removed by this issue.

ITS is investigating and is working on a resolution.

ITS apologises for the inconvenience.
Update: 6 Aug 2020, 10:53 AM
Work is continuing to restore the missing groups Missing manually created groups are planned to be restored by the end of today. Missing allocate+ groups are planned to be restored next week. Another update will be provided tomorrow at 10 am. ITS apologises for the inconvenience.
Update: 5 Aug 2020, 3:38 PM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided tomorrow at 9am. ITS apologises for the inconvenience.
Update: 5 Aug 2020, 8:52 AM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided at 1pm. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 4:42 PM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided at 9am tomorrow. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 3:24 PM
Work is still continuing to restore the impacted groups. Another update will be provided at 5pm. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 11:57 AM
Due to a process malfunction, groups in Learn.UQ have been deleted for 2020 courses (Sem 1 & 2). ITS is working to restore those groups. Another update will be provided at 3pm. ITS apologises for the inconvenience.
Service affected: Blackboard

Start: 2 Aug 2020, 5:00 AM
End: Unknown
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Isilon 01 intermittent sync issue to secondary site

Reduced service delivery during period
An issue has been identified that is intermittently affecting the sync of data to the secondary site.

There is no data availability issue, however DR capability is reduced.

ITS are working with the vendor to resolve the issue.
Service affected: nas01 NFS File Storage

Start: 31 Jul 2020, 2:00 PM
End: Unknown
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UQ Book It user group synching

Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit

Start: 17 Feb 2020, 8:00 AM
End: Unknown
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update CCR NGDC Serverfarm Load Balancers (F5)

Resolved
CCR NGDC serverfarm F5 load balancers will be updated to the latest stable version.
Resolution: 6 Aug 2020, 11:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 6 Aug 2020, 6:00 PM
End: 6 Aug 2020, 11:00 PM
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Maintenance of Unitask

Resolved
One of the two instances used by Unitask is having issues sending emails. To resolve the issue, the Bonita/Tomcat service on the affected instance will be restarted.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 6 Aug 2020, 5:15 PM
Automatic resolution.
Service affected: Unitask

Start: 6 Aug 2020, 5:00 PM
End: 6 Aug 2020, 5:15 PM
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Cohesity Agent installation - Group 2

Resolved
The CR is seeking approval for the installation of the Windows Cohesity agent.

This will allow the subsequent on boarding activities for physical servers and hosts with application level backups, i.e. MSSQL.

This CR is only for the installation of the Agent, at this stage there is no change to backups for the hosts listed.
Resolution: 6 Aug 2020, 5:30 PM
Automatic resolution.
Service affected: Windows Server Managed Operating Environment MOE

Start: 6 Aug 2020, 8:30 AM
End: 6 Aug 2020, 5:30 PM
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Maintenance of Unitask

Resolved
Unitask instances will be patched, API permissions will be added and new versions of the following process will be deployed:
* Request to Amend Grades (1.1.12)
* Conflict of Interest (1.36.8)
* Sensitive Research Register (1.11.3)
* Secondary Employment Register (1.26.9)
* Extension of Living Stipend Scholarship HDR (1.40)

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myU...Q or Unitask using their appropriate staff or student account.

Read more
Resolution: 5 Aug 2020, 8:00 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Aug 2020, 7:00 PM
End: 5 Aug 2020, 8:00 PM
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Update several add-ons in Jira

Resolved
The ITS Application Administration team wish to update the following add-ons in Jira:
Adaptavist ScriptRunner for JIRA
Risk Register
Zephyr for JIRA
Resolution: 4 Aug 2020, 9:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 4 Aug 2020, 5:30 PM
End: 4 Aug 2020, 9:30 PM
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Internet Outage Experienced - Academic and Commercial

Resolved
The UQ Internet service via Aarnet experienced a 2 minute outage between 17:02 to 17:04

Internet Services recovered and the cause is being investigated with Aarnet.
Resolution: 3 Aug 2020, 5:04 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 3 Aug 2020, 5:02 PM
End: 3 Aug 2020, 5:04 PM
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Batch File Transfers (incoming and outgoing)

Resolved
After the weekends move of SoEFile from the Legacy data Centre to the NGDC Data Centre,
there are some outstanding issues with the automated file transfers that occur in the
background - both inbound and outbound to Unifi/Si-Net.

Work is underway to rectify the issues.

IMPACT: AR load, Bank File load, and RM load in UniFi is impacted.
A number of lesser priority items

Resolved:
EFT Domestic Payments
OneStop to AR
CashierFile to Si-Net
ITS email addresses
AR files
Bank Files
Research Master to UniFi
Resolution: 4 Aug 2020, 5:00 PM
Automatic resolution.
Service affected: UniFi

Start: 3 Aug 2020, 12:15 PM
End: 5 Aug 2020, 12:00 PM
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Batch File Transfers (incoming and outgoing)

Resolved
After the weekends move of SoEFile from the Legacy data Centre to the NGDC Data Centre,
there are some outstanding issues with the automated file transfers that occur in the
background - both inbound and outbound to Unifi/Si-Net.

Work is underway to rectify the issues.

IMPACT: AR load, Bank File load, and RM load in UniFi is impacted.
A number of lesser priority items

Resolved:
EFT Domestic Payments
OneStop to AR
CashierFile to Si-Net
ITS email addresses
AR files
Bank Files
Research Master to UniFi
Resolution: 4 Aug 2020, 5:00 PM
Automatic resolution.
Service affected: SI-net

Start: 3 Aug 2020, 12:15 PM
End: 5 Aug 2020, 12:00 PM
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Switchover Databases back to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 2 Aug 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 2 Aug 2020, 6:00 AM
End: 2 Aug 2020, 8:00 AM
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Switchover SI-net Production database back to PRN

Resolved
approx. 2 minute minor disruption during switchover from CCR to PRN.
Resolution: 2 Aug 2020, 6:02 AM
Automatic resolution.
Service affected: SI-net

Start: 2 Aug 2020, 6:00 AM
End: 2 Aug 2020, 6:02 AM
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Migration of Uni-Fi and SI-net SOEFile FTP and Fileshares

Resolved
The Legacy Compute Migration project is migrating the Uni-Fi and SI-net SOEFile FTP accounts and file shares from the legacy environment to NextGen. All jobs that were scheduled to run in the change window have been rescheduled.
Resolution: 1 Aug 2020, 12:00 PM
Automatic resolution.
Service affected: File Serving - Unix

Start: 1 Aug 2020, 9:00 AM
End: 1 Aug 2020, 12:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 1 Aug 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace

Start: 1 Aug 2020, 7:00 AM
End: 1 Aug 2020, 9:00 AM
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Update several add-ons in Jira

Resolved
The ITS Application Administration team wish to update the following add-ons in Jira:
Atlassian Universal Plugin Manager Plugin from v2.22.15 to v3.0.6
Atlassian Troubleshooting and Support Tools from v1.20.3 to v1.27.2
Bob Swift Atlassian Add-ons - Jira CLI Connector from v8.1.0 to v8.8.0
Integrity Check for JIRA from v6.2.4 to v6.6.6
Structure from v5.1.0 to v5.1.1
Work Time Calendar from v4.4.3 to v4.7.1
Resolution: 31 Jul 2020, 9:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 31 Jul 2020, 5:30 PM
End: 31 Jul 2020, 9:30 PM
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VPN Server Patching

Resolved
Urgent VPN server patching is being applied. User connection will drop during the patching, with users needing to reconnect. This is a rolling update being applied to all VPN Servers
Resolution: 31 Jul 2020, 1:00 PM
Automatic resolution.
Service affected: VPN

Start: 31 Jul 2020, 11:57 AM
End: 31 Jul 2020, 1:00 PM
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SharePoint Patching - pending patching not installed on migrated servers

Resolved
Additional SharePoint patches to be installed on the SharePoint server farm.
Resolution: 30 Jul 2020, 8:00 PM
Automatic resolution.
Service affected: SharePoint

Start: 30 Jul 2020, 6:00 PM
End: 30 Jul 2020, 8:00 PM
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Checkbox Website Patching

Resolved
The Checkbox survey website will be patched to the latest version.
Resolution: 28 Jul 2020, 6:30 PM
Automatic resolution.
Service affected: Checkbox

Start: 28 Jul 2020, 6:00 PM
End: 28 Jul 2020, 6:30 PM
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Disruption to some UQ Drupal websites

Resolved
A small number of UQ drupal websites are currently unavailable due to a web server issue. ITS is investigating and will resolve the issue soon.
Resolution: 28 Jul 2020, 3:05 PM
Issue has been resolved.
Resolution: 28 Jul 2020, 3:07 PM
Issue has been resolved.
Service affected: CMS - ITS Drupal

Start: 28 Jul 2020, 2:50 PM
End: 28 Jul 2020, 3:05 PM
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Deployment of new version of Student Administration process

Resolved
The following versions of Student Administration process will be deployed:
* Change to Finalised Grade - 1.9.6
* Elite athlete status - 1.2.4

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 27 Jul 2020, 7:30 PM
Automatic resolution.
Service affected: Unitask

Start: 27 Jul 2020, 7:00 PM
End: 27 Jul 2020, 7:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the Apr 2020 Bundle Patch.

Resolution: 28 Jul 2020, 6:30 AM
magpie patching by Oracle Platinum completed
Service affected: Oracle Production DB Hosting

Start: 27 Jul 2020, 6:30 PM
End: 28 Jul 2020, 6:30 AM
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Rolling reboot of Windows Web Server nodes

Resolved
With are fixing an issue with the Student Services Management System (DMS) and require a rolling reboot of the windows web servers nodes. The load balance will redirect traffic to the active nodes.
Resolution: 27 Jul 2020, 12:30 PM
Automatic resolution.
Service affected: Windows IIS Web Farm

Start: 27 Jul 2020, 12:00 PM
End: 27 Jul 2020, 12:30 PM
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The Student Services Student Management System / DMS is offline

Resolved
The Student Services Student Management System / DMS is offline with a connectivity issue.

ITS Staff are investigsting.
Resolution: 27 Jul 2020, 4:32 PM
The Student Services Student Management System is back online.
Service affected: Student Services Student Management System

Start: 27 Jul 2020, 9:00 AM
End: 27 Jul 2020, 4:32 PM
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Update eduroam.uq.edu.au certificate

Resolved
The certificate presented to users on the eduroam wireless SSID will be replaced between 9pm and 11pm Saturday 25th July 2020.
On connecting to the eduroam after the change, Windows 10 users will be prompted to accept a new server thumbprint of 0c ff a5 50 49 af 55 d1 1b cf b9 e8 ca 71 1a e0 01 c3 44 6d 94 d8 f9 14 65 84 79 82 97 90 28 62, and other operating systems and devices will be prompted to accept a new certificate for eduroam.uq.edu.au with fingerprints value of da da 18 af 7a 08 86 20 76 42 6f 9b f9 ac 6a cb f1 fc a9 25 .

User must accept this new certificate to successfully connect to eduroam WiFi network.

The UQ and other wireless SSIDs will not... be impacted.

Read more
Resolution: 25 Jul 2020, 11:00 PM
Certificate for eduroam.uq.edu.au updated. Please accept the new certificate with the thumbprint or fingerprint of <0c ff a5 50 49 af 55 d1 1b cf b9 e8 ca 71 1a e0 01 c3 44 6d 94 d8 f9 14 65 84 79 82 97 90 28 62> or to connect to eduroam WiFi network.
Service affected: RADIUS

Start: 25 Jul 2020, 9:00 PM
End: 25 Jul 2020, 11:00 PM
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FBS Visual Cron migration - payment gateway outage

Resolved
Information Technology Services (ITS) in consultation with Finance and Business Services (FBS) are refreshing the underlying infrastructure of OneStopSecure (OSS). Between 9:00am 12:00pm on Saturday 25th July there will be an Online Payment outage. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, payment of events, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other systems on this day.
Resolution: 25 Jul 2020, 12:00 PM
Automatic resolution.
Service affected: VisualCron

Start: 25 Jul 2020, 9:00 AM
End: 25 Jul 2020, 12:00 PM
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RDM Hardware Upgrade

Resolved
UQ RDM storage allocations are being upgraded to handle unprecedented demand. Storage will be inaccessible intermittently during this period.
Resolution: 25 Jul 2020, 5:00 PM
Automatic resolution.
Service affected: UQ Research Data Manager

Start: 25 Jul 2020, 8:00 AM
End: 25 Jul 2020, 5:00 PM
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Switchover Databases to CCR

Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

approx. 5 minute minor disruption per database during switchover from PRN to CCR.

Resolution: 25 Jul 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 25 Jul 2020, 6:00 AM
End: 25 Jul 2020, 8:00 AM
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Hawkin Building - Library - Network offline

Resolved
The building Aggs servicing the Library floors in Hawkin have gone offline.

ITS are currently onsite investigating
Resolution: 24 Jul 2020, 10:00 PM
Service affected: Building Networks

Start: 24 Jul 2020, 6:03 PM
End: 24 Jul 2020, 10:00 PM
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Restart of Confluence faulty server node

Resolved
One of the Confluence server node has a fault. We are about to remove the faulty node, and a new server node should automatically be created and be added back into the load balancer.

We anticipated no outage as the server node will be added back into the load balancer. However, this is a precautionary Service Status entry as we are working on resolving the issue.
Resolution: 24 Jul 2020, 1:20 PM
The faulty node was replaced.
Service affected: ITS Confluence

Start: 24 Jul 2020, 12:20 PM
End: 24 Jul 2020, 1:20 PM
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Switchover Aurion Database to CCR

Resolved
Switchover Aurion Database to CCR
Resolution: 23 Jul 2020, 6:02 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 23 Jul 2020, 6:00 PM
End: 23 Jul 2020, 6:02 PM
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Emergency restart of Indooroopilly Mine router (JKRMC)

Resolved
The network router at JKMRC requires an emergency restart due to TCAM memory full issues. Site is currently experiencing intermittent network drops.
Resolution: 22 Jul 2020, 12:35 PM
Automatic resolution.
Service affected: Building Networks

Start: 22 Jul 2020, 12:20 PM
End: 22 Jul 2020, 12:35 PM
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Applying a Workaround to Jira

Resolved
As per Jira Security Advisories - CVE-2019-11581 & CVE-2019-15001 a workaround needs to be applied to mitigate these vulnerabilities.
Resolution: 21 Jul 2020, 8:00 PM
Scheduled Maintenance has been completed
Service affected: ITS Jira

Start: 21 Jul 2020, 6:30 PM
End: 21 Jul 2020, 8:00 PM
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Class Preference open by 12pm (noon)

Resolved
Allocate + will open for class preference at 12pm 21/7/2020.
Resolution: 23 Jul 2020, 4:00 PM
Automatic resolution.
Service affected: Allocate +

Start: 21 Jul 2020, 12:00 PM
End: 23 Jul 2020, 4:00 PM
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AppVolumes Servers not connecting to SDDC

Resolved
SDDC SSL certificate replacement occurred last night which disabled the AppVolume services.

A ticket has been opened with VMware to resolve.
Resolution: 21 Jul 2020, 7:41 AM
VMware engineers have resolved the App Volume SSL errors and service is restored.
Service affected: UQ Digital Workspace

Start: 21 Jul 2020, 7:41 AM
End: 21 Jul 2020, 7:41 AM
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Scheduled Aarnet outage for fibre works - Pinjarra Hills and Heron Island outage

Resolved
AArnet have scheduled fibre works occurring at Graceville QLD. This will impact services to-

Full Site Outage - Pinjarra Hills, Heron Island

Redundant links not available - Ipswich Campus, Longpocket, QMIR (Herston)
Resolution: 20 Jul 2020, 6:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 19 Jul 2020, 10:00 PM
End: 20 Jul 2020, 6:00 AM
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Possible reduced access to Learn.UQ (Blackboard).

Resolved
As part of a network upgradeoccurring on 19/07/2020, some users may briefly lose access to Learn.UQ (Blackboard) between 2:00 pm and 5:00 pm AEST. We
recommend against carrying out any critical work during this time.
Resolution: 19 Jul 2020, 5:00 PM
Automatic resolution.
Service affected: Blackboard

Start: 19 Jul 2020, 2:00 PM
End: 19 Jul 2020, 5:00 PM
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Possible intermittent issues viewing sites

Resolved
As a result of a network upgrade being carried out 19/07/2020 between 2pm and 5pm, some users may experience delays and/or brief outages while viewing
some UQ websites.
Resolution: 19 Jul 2020, 5:00 PM
Automatic resolution.
Service affected: Web Serving Architecture

Start: 19 Jul 2020, 2:00 PM
End: 19 Jul 2020, 5:00 PM
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Herston network migration

Resolved
Herston campus, legacy data centre and NextGen data centre being migrated to new St Lucia-Herston 100Gb link. Potential for three network outages of approx. 5 minutes.
Resolution: 19 Jul 2020, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 19 Jul 2020, 9:00 AM
End: 19 Jul 2020, 5:00 PM
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CCR Exadata Platinum patching

Resolved
Patch the CCR Exadata with the Apr 2020 Bundle Patch.

Resolution: 18 Jul 2020, 4:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 18 Jul 2020, 4:00 AM
End: 18 Jul 2020, 4:00 PM
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Switchover Databases to Prentice

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (Prentice).

approx. 5 minute minor disruption per database during switchover from CCR to Prentice.

Resolution: 18 Jul 2020, 2:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 18 Jul 2020, 2:00 AM
End: 18 Jul 2020, 2:00 AM
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Cloud Management Gateway Unavailable

Resolved
The Cloud Management Gateway is unavailable due to Azure issues on the Microsoft Cloud. Software Centre will be unavailable for users at home or away from campus without the use of the VPN.

A support ticket is currently open with Microsoft.
Resolution: 30 Jul 2020, 7:31 AM
Microsoft Support and the Azure Cloud Support team have successfully resolved the issues experienced with the Cloud Management Gateway.
Service affected: System Center Configuration Manager

Start: 17 Jul 2020, 8:17 AM
End: 30 Jul 2020, 7:31 AM
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Scheduled Aarnet outage for urgent fibre repair works - Pinjarra Hills - Stage 2/2

Resolved
AArnet have Urgent fibre works occurring at Kenmore QLD. This will impact services to-

Full Site Outage - Pinjarra Hills

Redundant links not available - Ipswich Campus, Longpocket
Resolution: 16 Jul 2020, 6:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 15 Jul 2020, 10:00 PM
End: 16 Jul 2020, 6:00 AM
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Scheduled Aarnet outage for urgent fibre repair works - Pinjarra Hills - Stage 1/2

Resolved
AArnet have Urgent fibre works occurring at Kenmore QLD. This will impact services to-

Full Site Outage - Pinjarra Hills

Redundant links not available - Ipswich Campus, Longpocket
Resolution: 15 Jul 2020, 6:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 14 Jul 2020, 10:00 PM
End: 15 Jul 2020, 6:00 AM
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Queuing of externally addressed email awaiting delivery

Resolved
There is an issue with externally addressed emails from Office 365. These emails are being queued for delivery. ITS is currently investigating the issue.
Resolution: 13 Jul 2020, 9:40 AM
The issue was related to expiring SSL certificate which was renewed a couple of weeks ago. However, there was an additional step that Microsoft advised us that we needed to run. This resolved the issue.
Service affected: Exchange Mail and Calendaring

Start: 12 Jul 2020, 11:00 PM
End: 13 Jul 2020, 9:40 AM
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JAMF Pro 10.22.1 Patching

Resolved
Jamf cloud 10.22.1 is being patched as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 12 Jul 2020, 1:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 11 Jul 2020, 9:00 PM
End: 12 Jul 2020, 1:00 AM
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UniFi Patching

Resolved
UniFi will be undergoing scheduled maintenance and patching and will be unavailable to users

The following systems will be affected by this outage
UniFi
OptiFi
UQeMarket
In addition, all interfaces to and from UniFi will not be operational during the outage period

Service view #7268
Resolution: 13 Jul 2020, 9:00 AM
UniFi patching and maintenance has been completed. Post change testing is complete. UniFi is now available for Users and integrating systems.
Service affected: UniFi

Start: 10 Jul 2020, 5:00 PM
End: 13 Jul 2020, 9:00 AM
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Delay of OLA updates

Resolved
There is a delay in processing OLA updates.
Resolution: 27 Jul 2020, 9:45 AM
Service affected: Online Applications - OLA

Start: 9 Jul 2020, 11:50 AM
End: 27 Jul 2020, 9:45 AM
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Unitask instances are running out of memory

Resolved
The Unitask instances will be restarted to resolve memory issues.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the restart

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 8 Jul 2020, 8:15 PM
Automatic resolution.
Service affected: Unitask

Start: 8 Jul 2020, 7:45 PM
End: 8 Jul 2020, 8:15 PM
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ESXi Host failure

Resolved
The stand alone ESXi Host itsesxunb02.inf.dc.uq.edu.au has suffered a hardware failure removing the VMs Shockwave2 and Shockwave-Mazemap from service.

These VMs provide Cisco wireless infrastructure analytics. (CMX)

Remediation work is under way and a service request has been logged with the hardware vendor
Resolution: 13 Jul 2020, 8:51 AM
Additional hardware replaced, system is now stable
Resolution: 9 Jul 2020, 3:33 PM
Automatic resolution.
Resolution: 9 Jul 2020, 3:33 PM
Faulty Hardware replaced - ESXi Host and VM's are operational
Service affected: VMware NextGEN CCR DC

Start: 7 Jul 2020, 9:22 PM
End: 13 Jul 2020, 8:51 AM
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QBI Level 3 and 4 Network outage due to emergency power works required by UGL

Resolved
Urgent power works are required in the QBI Building which requires the disconnection of power for all of Levels 3 and 4. This will impact all network services for those two levels.
Resolution: 3 Jul 2020, 11:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 3 Jul 2020, 10:00 AM
End: 3 Jul 2020, 11:00 AM
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Learn.UQ (Blackboard) unavailable for critical maintenance

Resolved
Learn.UQ (Blackboard) will be unavailable for critical maintenance from 5:00 am to 5:30 am AEST, Wednesday 1 July.

During this time the system will be inaccessible to all users, we suggest users do not attempt/submit assessment or tests during this time as submissions may not be recorded or processed.

ITS apologies for any inconvenience.
Resolution: 1 Jul 2020, 5:20 AM
maintenance completed and the service has been restored
Service affected: Blackboard

Start: 1 Jul 2020, 5:00 AM
End: 1 Jul 2020, 5:20 AM
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JAMF Pro 10.22.1 Update

Resolved
Jamf cloud upgrading from 10.22 to 10.22.1 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 27 Jun 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 27 Jun 2020, 12:00 AM
End: 27 Jun 2020, 10:00 AM
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Service availability issues for Learn.UQ (Blackboard)

Resolved
Service availability issues are currently affecting https://learn.uq.edu.au (Blackboard). Some users may be experiencing poor system performance, or intermittent failures to access the service. ITS engineers are currently investigating as a priority. Any students sitting exams who are impacted will be contacted via a separate email.
Resolution: 26 Jun 2020, 1:56 PM
Service restored
Service affected: Blackboard

Start: 26 Jun 2020, 1:26 PM
End: 26 Jun 2020, 1:56 PM
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Storage unmounted

Resolved
SMB and Cloud shares off line for one storage array
Resolution: 22 Jun 2020, 10:28 AM
Resolved file system issues and restarted services.
Update: 22 Jun 2020, 10:28 AM
This service has been restored. ITS is continuing to work with the vendor to assess underlying issues.
Update: 22 Jun 2020, 4:56 AM
working with vendor to diagnose issue
Service affected: UQ Research Data Manager

Start: 21 Jun 2020, 9:18 PM
End: 22 Jun 2020, 10:28 AM
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JAMF Pro 10.22 Update

Resolved
Jamf cloud upgrading from 10.21 to 10.22 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 20 Jun 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 20 Jun 2020, 12:00 AM
End: 20 Jun 2020, 10:00 AM
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Upgrade of the InPlace Production from v4.10.4 to v4.12.1

Resolved
Upgrade of the InPlace Production from v4.10.4 to v4.12.1
This has been successfully tested (UAT) in the SANDBOX environment.
Resolution: 19 Jun 2020, 8:06 PM
Upgrade of PROD InPlace to 4.12.1 is complete All Testing is complete
Service affected: InPlace

Start: 19 Jun 2020, 5:00 PM
End: 19 Jun 2020, 8:06 PM
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Maintenance of Unitask

Resolved
API permissions will be changed in preparation for a release of new versions of Conflict of Interest and Secondary Employment Register.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 18 Jun 2020, 7:45 PM
Implementation was completed and the instances were restarted.
Service affected: Unitask

Start: 18 Jun 2020, 7:00 PM
End: 18 Jun 2020, 7:45 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not noticed or be affect by the patching.
Resolution: 16 Jun 2020, 6:30 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 16 Jun 2020, 6:00 PM
End: 16 Jun 2020, 6:30 PM
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UQ VPN drop outs

Resolved
Some clients may experience VPN drop outs.
Senior Engineers are investigating.
Resolution: 16 Jun 2020, 12:40 PM
Engineers have rectified.
Service affected: Networks

Start: 16 Jun 2020, 11:45 AM
End: 16 Jun 2020, 12:40 PM
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Gatton 8156 G10

Resolved
Gatton IT team are investigating hardware fault.
Some workstations and VOIP may be affected.
Resolution: 15 Jun 2020, 3:22 PM
David Pilon repatched affected clients.
Service affected: Networks

Start: 15 Jun 2020, 11:00 AM
End: 15 Jun 2020, 3:22 PM
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Switchover Blackboard production databases to CCR

Resolved
Switchover Blackboard production databases to CCR

This CR does not require downtime for the Blackboard application however users connected to the application during the change window may need to refresh their browser or retry their action.

As such it is recommended that students are advised to avoid using Blackboard during the change window for any critical assessment activities.
Resolution: 13 Jun 2020, 5:02 AM
Automatic resolution.
Service affected: Blackboard

Start: 13 Jun 2020, 5:00 AM
End: 13 Jun 2020, 5:02 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 5:30am Saturday 13 June 2020. Users will experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 5:30am Saturday 13 June 2020.
Resolution: 13 Jun 2020, 5:30 AM
Automatic resolution.
Service affected: Blackboard

Start: 13 Jun 2020, 5:00 AM
End: 13 Jun 2020, 5:30 AM
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RDM Cloud and some RDM shares unavailable

Resolved
RDM Cloud is unavailable to all RDM users. Some UQ RDM shares are currently unavailable through the network share.
Resolution: 13 Jun 2020, 8:00 AM
RDM cloud and share services has been restored.
Service affected: UQ Research Data Manager

Start: 12 Jun 2020, 9:08 PM
End: 13 Jun 2020, 8:00 AM
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AIBN building network unavailable

Resolved
Power system testing this morning has caused a broader outage than anticipated in the AIBN building.
Resolution: 12 Jun 2020, 9:45 AM
Power has been restored to building network and network access has recovered.
Update: 12 Jun 2020, 9:31 AM
A UPS fault triggered during scheduled RCD maintenance. Staff working to resolve this now
Service affected: Building Networks

Start: 12 Jun 2020, 8:40 AM
End: 12 Jun 2020, 9:45 AM
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Maintenance of Unitask

Resolved
In preparation to deploying changes to some processes in the future, some API permissions need to be added to the two Unitask instances. Also, the two instances will be patched as recommended by AWS at the same time.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 11 Jun 2020, 8:00 PM
Automatic resolution.
Service affected: Unitask

Start: 11 Jun 2020, 7:00 PM
End: 11 Jun 2020, 8:00 PM
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Data Protection Project - migration of ITS virtual servers to Cohesity backup phase 2

Resolved
The Data Protection Project is tasked with moving the backup load currently handled by the Commvault platform onto Cohesity. The project is seeking Change advisory board approval to migrate a number of ITS virtual systems onto Cohesity.

Substantial testing has been undertaken to ensure the new system is ready to expand its production workload. Currently a number of MySQL and Oracle database and server backups have been transitioned and commencing Production VMWare backups is the next logical step in the implementation process.

No impact is expected to be experienced by the services or servers that are included within this change request
Resolution: 11 Jun 2020, 11:00 AM
Automatic resolution.
Service affected: Backup

Start: 11 Jun 2020, 9:00 AM
End: 11 Jun 2020, 11:00 AM
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Issue with Konica Printers (uq-print03.soe.uq.edu.au)

Resolved
There is current an issue with Konica printers that connect to uq-print03.soe.uq.edu.au.

ITS is currently investigating the cause.
Resolution: 11 Jun 2020, 9:20 AM
Issue with the Konica printers connecting to uq-print03.soe.uq.edu.au has now been resolved. ITS is still investigating the cause but all Konica printers on this server are operational again.
Resolution: 11 Jun 2020, 9:20 AM
Automatic resolution.
Service affected: Papercut Print Services

Start: 11 Jun 2020, 8:00 AM
End: 11 Jun 2020, 9:20 AM
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Data Protection Project - migration of ITS virtual servers to Cohesity backup phase 1

Resolved
The Data Protection Project is tasked with moving the backup load currently handled by the Commvault platform onto Cohesity. The project is seeking Change advisory board approval to migrate a number of ITS virtual systems onto Cohesity.

Substantial testing has been undertaken to ensure the new system is ready to expand its production workload. Currently a number of MySQL and Oracle database and server backups have been transitioned and commencing Production VMWare backups is the next logical step in the implementation process.

No impact is expected to be experienced by the services or servers that are included within this change request
Resolution: 10 Jun 2020, 11:00 AM
Automatic resolution.
Service affected: Backup

Start: 10 Jun 2020, 9:00 AM
End: 10 Jun 2020, 11:00 AM
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Gatton Veterinary Medical Centre network outage

Resolved
Due to a network hardware failure, some areas of the Gatton Veterinary Medical Centre building are unable to connect to the network.
Resolution: 10 Jun 2020, 10:55 AM
Aggregation switch member failed causing unusual faults in the access network. All switches access switch have been restored to a working state. The faulty agg switch will be replaced ASAP.
Service affected: Building Networks

Start: 10 Jun 2020, 7:00 AM
End: 10 Jun 2020, 10:55 AM
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Performance issues

Resolved
Blackboard may have reduced service due to database performance issues. The services should be back soon.
Resolution: 5 Jun 2020, 6:45 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 5 Jun 2020, 5:45 AM
End: 5 Jun 2020, 6:45 AM
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Checkbox Upgrade

Resolved
The Checkbox survey system will be upgraded to the latest version.
Resolution: 4 Jun 2020, 6:30 PM
Automatic resolution.
Service affected: Checkbox

Start: 4 Jun 2020, 5:00 PM
End: 4 Jun 2020, 6:30 PM
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UQ Visitor WiFi not connecting

Resolved
ITS are investigating the issue.
Resolution: 4 Jun 2020, 1:24 PM
Issue has been resolved. HTTP and HTTPS traffic are working as expected.
Service affected: Networks

Start: 4 Jun 2020, 8:00 AM
End: 4 Jun 2020, 1:24 PM
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Maintenance of Unitask

Resolved
Unitask instances will be restarted to resolve high memory consumption issues.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 2 Jun 2020, 8:05 PM
Automatic resolution.
Service affected: Unitask

Start: 2 Jun 2020, 7:30 PM
End: 2 Jun 2020, 8:05 PM
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Issue with Shared Hosted Mailboxes

Resolved
There is an issue with Shared and Hosted Mailboxes. The issues seems to relate to the assign license. We are currently investigating the issue.
Resolution: 2 Jun 2020, 5:00 PM
The issue with the hosted accounts appears to be related to the assigned license. A different license was assigned on Tuesday which resolved the issue around midday. There were no further reports to the service desk over the last week. We are still in the process with working with Microsoft to try and find the root cause. However, we will now resolved this service status.
Resolution: 2 Jun 2020, 5:00 PM
Automatic resolution.
Update: 2 Jun 2020, 6:39 PM
Microsoft has not been able to find the issue. Reports from Service Desk appear to indicate the issue is now resolved. However, we will be following up with clients with open tickets tomorrow.
Update: 2 Jun 2020, 12:43 PM
Some users have been able to reconnect with their mail desktop client. Outlook Web Access (OWA) still appears to be unavailable for some accounts. Microsoft are continuing to investigate the issue.
Update: 2 Jun 2020, 8:45 AM
An additional license has been added to hosted account which appears may have resolve the issues for some account. We are still investigating the issue.
Service affected: Exchange Mail and Calendaring

Start: 2 Jun 2020, 8:09 AM
End: 2 Jun 2020, 5:00 PM
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Exchange 2013 applying cumulative software update

Resolved
A cumulative update is to be applied to the on premise Exchange 2013 environment. We anticipant no major interrupts to email usage for users.

While the updates are applied to the servers throughout the day, there may some minor delays (2 minutes) to mail delivery. These emails should be queued and resent once the servers are back online after patching.
Resolution: 30 May 2020, 8:00 PM
Automatic resolution.
Update: 30 May 2020, 4:58 PM
The change window has been extended to 8pm (by 2 hours). This will allow post update testing. At the moment 3 servers have been patched with one server remaining.
Service affected: Exchange Mail and Calendaring

Start: 30 May 2020, 10:00 AM
End: 30 May 2020, 8:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 30 May 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace

Start: 30 May 2020, 7:00 AM
End: 30 May 2020, 9:00 AM
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Learn.UQ (Blackboard) System Maintenance

Resolved
Learn.UQ (Blackboard) will be unavailable while work is carried out to correct the application GUID, which is currently causing 3rd party integrations to fail.
Resolution: 30 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard

Start: 30 May 2020, 6:00 AM
End: 30 May 2020, 7:00 AM
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natural-gas.centre.uq.edu.au site unavailable.

Resolved
The site natural-gas.centre.uq.edu.au will be briefly unavailable while content which was inadvertently removed is restored from backup.
Resolution: 29 May 2020, 3:30 PM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 29 May 2020, 3:00 PM
End: 29 May 2020, 3:30 PM
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Blackboard Learn.UQ LTI Integrations Issues

Resolved
Service affected: Blackboard

ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.

ITS has a fix for this issue and will be implementing it tomorrow at 6am.

Learn.UQ (Blackboard) will be offline/unavailable while ITS fixes this issue Sat May 30th from 6am to 7am
Resolution: 30 May 2020, 6:21 AM
LTI integrations within Learn.UQ (Blackboard) have been restored. Links to external systems such as Chalk & Wire (ePortfolio) are now working.
Service affected: Blackboard Application Servers

Start: 29 May 2020, 7:45 AM
End: 30 May 2020, 6:21 AM
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www.alumni.uq.edu.au unavailable

Resolved
The Drupal site www.alumni.uq.edu.au will be unavailable for approximately 15 minutes while a new version of the site is published.
Resolution: 28 May 2020, 8:30 AM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 28 May 2020, 8:15 AM
End: 28 May 2020, 8:30 AM
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Xetta (formally known as OneStopSecure) Upgrade

Resolved
Xetta (formally known as OneStopSecure), upgrade 27/05/20.

There will be an Online Payment Outage from 8:30am 1:30pm on Wednesday 27 May 2020. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other system during the outage.
Resolution: 27 May 2020, 1:30 PM
Automatic resolution.
Service affected: OneStopSecure

Start: 27 May 2020, 8:30 AM
End: 27 May 2020, 1:30 PM
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Add New Nodes to Front End IP Pools - Nas02

Resolved
Adding the two new its-isilon02 H-Nodes (nodes 17 and 18) into the front end IP pool, user-smb.
Resolution: 26 May 2020, 7:30 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 26 May 2020, 7:00 PM
End: 26 May 2020, 7:30 PM
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Legacy Compute Migration Project - Polonious CMS

Resolved
Migrating Polonious CMS from legacy to NextGen
Resolution: 26 May 2020, 12:00 PM
Automatic resolution.
Service affected: Polonious CMS

Start: 26 May 2020, 9:01 AM
End: 26 May 2020, 12:00 PM
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UQ Digital Asset Manager Go-Live

Resolved
This is a CX Program deliverable to deliver a new digital asset management tool.
Resolution: 26 May 2020, 5:00 PM
Automatic resolution.
Service affected: UQ Digital Asset Manager DAM

Start: 26 May 2020, 8:00 AM
End: 26 May 2020, 5:00 PM
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Aurion and MyAurion unavailable

Resolved
Aurion and MyAurion will be unavailable on 23rd May 2020 ( 07 AM - 10 AM ) due to upgrade to v11.64.
We apologise for any inconvenience it may cause.
Resolution: 23 May 2020, 10:00 AM
Automatic resolution.
Service affected: Aurion

Start: 23 May 2020, 7:00 AM
End: 23 May 2020, 11:00 AM
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Add Additional Disk to cluster storage Pool - Polaris ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 20 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 20 May 2020, 9:30 AM
End: 20 May 2020, 1:00 PM
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Add Additional Disk to cluster storage Pool - CCR ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 19 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 19 May 2020, 9:30 AM
End: 19 May 2020, 1:00 PM
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Add Additional Disk to cluster storage Pool - Prentice ECS

Resolved
Additional capacity is to be added to the ECS cluster.

This is a hot-add non disruptive process. no down time is needed.
Resolution: 18 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store

Start: 18 May 2020, 9:30 AM
End: 18 May 2020, 1:00 PM
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Maintenance of Unitask

Resolved
Unitask instances will be restarted to resolve high memory consumption issues.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 May 2020, 4:30 AM
Automatic resolution.
Service affected: Unitask

Start: 17 May 2020, 4:00 AM
End: 17 May 2020, 4:30 AM
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JAMF Pro 10.21 Patching

Resolved
Jamf cloud 10.21 is being patched as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 May 2020, 1:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 16 May 2020, 9:00 PM
End: 17 May 2020, 1:00 AM
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Learn.UQ (Blackboard) service disruption for database maintenance

Resolved
Learn.UQ (Blackboard) will undergo database maintenance between 5am to 5:15am Saturday 16 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 5:15am Saturday 16 May 2020
Resolution: 16 May 2020, 5:15 AM
Maintenance work on the Blackboard database has been completed successfully.
Service affected: Blackboard

Start: 16 May 2020, 5:00 AM
End: 16 May 2020, 5:15 AM
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SharePoint migration

Resolved
The Legacy Compute Migration project is moving SharePoint from the legacy environment to the NextGen environment.
Resolution: 16 May 2020, 12:00 PM
Automatic resolution.
Service affected: SharePoint

Start: 16 May 2020, 4:00 AM
End: 16 May 2020, 12:00 PM
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Exchange Control Panel (ECP) unavailable - management of distribution lists

Resolved
The an issue with Exchange Control Panel. This mainly affected the management of distribution group memberships via https://exchange.uq.edu.au/ECP.

User mailbox and delivery is not affected.

The current workaround it to contract an IT delegate with the appropriate permission who should be able to assist with updating the group membership via AD Users and Computers or the Exchange PowerShell.

Early next week, ITS will be working on a a fix for the issue. An update will be posted to this notice next week.

We apologies for any inconveniences caused.
Resolution: 30 May 2020, 8:43 PM
The Exchange on-premise environment has been patched which has resolved the issues with the ECP. Delegates are able to access the ECP via their browser again.
Update: 30 May 2020, 8:43 PM
The on premise exchange environment has now been updated and this has resolved the issue with the ECP. It is available again for delegates to use.
Service affected: Exchange Mail and Calendaring

Start: 15 May 2020, 10:20 PM
End: 30 May 2020, 8:43 PM
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UniFi integration with UQ Authenticate

Resolved
UniFi will now use UQ Authenticate for sign in, replacing the existing login screen.

You can find more information about UQ Authenticate here: https://auth.uq.edu.au/about/
Resolution: 14 May 2020, 8:00 PM
Automatic resolution.
Service affected: UniFi

Start: 14 May 2020, 6:00 PM
End: 14 May 2020, 8:00 PM
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Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)

Resolved
Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)

Note:
This is usually a pre-approved CR.

Resolution: 14 May 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting

Start: 14 May 2020, 7:00 AM
End: 14 May 2020, 8:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Update: 12 May 2020, 6:16 PM
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Service affected: Blackboard Application Servers

Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
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Learn.UQ (Blackboard) service disruption for critical maintenance

Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 9am Saturday 9 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 9 May 2020.
Resolution: 9 May 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers

Start: 9 May 2020, 5:00 AM
End: 9 May 2020, 9:00 AM
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JAMF Pro 10.21 Update

Resolved
Jamf cloud upgrading from 10.20 to 10.21 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 9 May 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 9 May 2020, 12:00 AM
End: 9 May 2020, 10:00 AM
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Deployment of new process

Resolved
A Staff Disclosures process - Secondary Employment Register will be deployed.

During the deployment staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 May 2020, 7:20 AM
The Staff Disclosures process - Secondary Employment Register was deployed.
Service affected: Unitask

Start: 5 May 2020, 7:00 AM
End: 5 May 2020, 7:20 AM
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Allocate Plus Database Patching

Resolved
JDR (Allocate+ Vendor) request to take a scheduled outage at the following time - Sunday Morning May 3rd - 6am to 7am (AEST). The purpose of the outage will be to apply the latest database security patches. The actual outage should be 2-10 minutes.
Resolution: 3 May 2020, 7:00 AM
Scheduled change completed successfully
Resolution: 3 May 2020, 7:00 AM
Completed successfully
Update: 3 May 2020, 6:49 AM
Completed
Update: 3 May 2020, 6:00 AM
Started
Service affected: Allocate +

Start: 3 May 2020, 6:00 AM
End: 3 May 2020, 7:00 AM
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Hazardous Works - SSD capacity upgrades (NAS01)

Resolved
This CR will increase the SSD tier capacity in each of the existing 6 H-nodes. the Process is non-disruptive to service, however is hazardous in nature as a single node will be taken offline at a time.

This work will be conducted by EMC technicians
Resolution: 2 May 2020, 11:45 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 2 May 2020, 8:45 PM
End: 2 May 2020, 11:45 PM
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