IT service updates
Sem 2 2019 Grade Release Change Freeze
No impact on service during period
Sem 2 2019 Grade Posting is due to commence on the following days:
22/11 5:00pm-5:30pm
25/11 5:00pm-7:00pm
26/11 5:00pm-7:00pm
Grade Release is happening at 27/11 9:00am. SMS commences at 7:30am.
As this is a high volume event and student facing, any changes to critical apps during this period is not recommended.
Change freeze Areas: SI-net, My.UQ, SSO, E-Mail, Network (SMS delivery), Infra changes housing these apps
22/11 5:00pm-5:30pm
25/11 5:00pm-7:00pm
26/11 5:00pm-7:00pm
Grade Release is happening at 27/11 9:00am. SMS commences at 7:30am.
As this is a high volume event and student facing, any changes to critical apps during this period is not recommended.
Change freeze Areas: SI-net, My.UQ, SSO, E-Mail, Network (SMS delivery), Infra changes housing these apps
Service affected: SI-net
Start: 22 Nov 2019, 5:00 PM
End: 27 Nov 2019, 11:00 AM
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Outlook connectivity issues with shared mailboxes
Reduced service delivery during period
Customers with multiple Exchange Online accounts (shared mailboxes) added to their outlook profile may be experiencing mailbox slowness or failure to synchronise and send email on behalf of these accounts.
A current workaround is in place where users can open the mailbox via their Outlooks web access.
Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content
ITS is currently working with Microsoft support in order to resolve these issues.
A current workaround is in place where users can open the mailbox via their Outlooks web access.
Further info on how to do this can be found here:
https://staff.uq.edu.au/information-and-services/information-technology/email-and-calendars/managing-staff-email/adding-shared-mailbox-your-outlook?qt-field_uq_structured_content=2#qt-field_uq_structured_content
ITS is currently working with Microsoft support in order to resolve these issues.
Service affected: Office 365 Provisioning and Maintenance
Start: 2 Aug 2019, 10:34 AM
End: Unknown
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Switchover Databases to CCR
Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 17 Nov 2019, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 17 Nov 2019, 6:00 AM
End: 17 Nov 2019, 7:00 AM
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Switchover AURPROD to CCR
Resolved
Switchover Databases to CCR.
approx. 5 minute minor disruption during switchover from Prentice to CCR.
approx. 5 minute minor disruption during switchover from Prentice to CCR.
Resolution: 14 Nov 2019, 6:05 PM
Automatic resolution.
Service affected: Aurion
Start: 14 Nov 2019, 6:00 PM
End: 14 Nov 2019, 6:05 PM
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Legacy Compute Migration project - cutover WSA
Resolved
A new Web Serving Architecture platform has been built and tested in the Next Generation data centre. A number of University of Queensland hosted web sites will be impacted by the migration.
The sites will remain available through the transition, administrative updates to sites conducted between 6:00pm and 7:00pm will be lost
The sites will remain available through the transition, administrative updates to sites conducted between 6:00pm and 7:00pm will be lost
Resolution: 12 Nov 2019, 11:59 PM
Automatic resolution.
Service affected: Web Serving Architecture
Start: 12 Nov 2019, 6:00 PM
End: 12 Nov 2019, 11:59 PM
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Clients unable to save documents to Doc Store
Resolved
Access to the TRIM document store is unavailable, users will not be able to access or save documents into TRIM
Resolution: 12 Nov 2019, 10:36 AM
Softnas01 server has been rebooted and document store access has been restored
Update: 12 Nov 2019, 10:36 AM
softnas01 rebooted and document store service has been restored
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM
Start: 12 Nov 2019, 9:00 AM
End: 12 Nov 2019, 10:36 AM
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Aurion and MyAurion unavailable due to upgrade
Resolved
Aurion and MyAurion will be unavailable due to upgrade to version 11.59.
Resolution: 9 Nov 2019, 10:00 AM
Automatic resolution.
Service affected: Aurion
Start: 9 Nov 2019, 7:00 AM
End: 9 Nov 2019, 10:00 AM
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Blackboard currently unavailable
Resolved
Blackboard is currently unavailable. Technicians are currently investigating and working to restore service as soon as possible.
Resolution: 6 Nov 2019, 9:48 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Update: 6 Nov 2019, 10:24 PM
Service has been restored to Blackboard. Initial investigation suggests memory exhaustion of the database stack may have caused or contributed to the issue. No firm conclusion, however additional RAM / Memory has been allocated.
Service affected: Blackboard Application Servers
Start: 6 Nov 2019, 8:45 PM
End: 6 Nov 2019, 9:48 PM
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Pinjarra Hills network outage
Resolved
Power is currently out to the main comms room on site which has disrupted the data network. A request to fix this has been given to P&F.
Resolution: 4 Nov 2019, 1:00 PM
A faulty switch tripped a circuit breaker which brough down power to most of the switches in that comms room. An electrician restored power and the faulty switch was replaced.
Service affected: Building Networks
Start: 4 Nov 2019, 7:35 AM
End: 4 Nov 2019, 1:00 PM
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Jamf Cloud Upgrade
Resolved
Jamf last week we became aware of an issue preventing Jamf Pro from syncing with Apple School Manager. Jamf are making Jamf Pro 10.16.1 available, this version fixes this issue.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Self service will unavailable during this time.
Any issues please contact the ITS Service Desk.
Resolution: 2 Nov 2019, 6:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 2 Nov 2019, 12:00 AM
End: 2 Nov 2019, 6:00 AM
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Level 5 Sir William MacGregor Building (64) Network Outage
Resolved
ITS are investigating a network outage for level 5 only.
Resolution: 31 Oct 2019, 9:30 AM
Equipment issues
Service affected: Building Networks
Start: 31 Oct 2019, 7:45 AM
End: 31 Oct 2019, 9:30 AM
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LIB (0017) Access switch upgrade
Resolved
ITS are upgrading all the building network access switches.
Resolution: 27 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 27 Oct 2019, 9:00 AM
End: 27 Oct 2019, 6:00 PM
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Issues progressing task
Resolved
Some users are experiencing problems progressing or reassigning tasks.
ITS is investigating the issue.
ITS is investigating the issue.
Resolution: 25 Oct 2019, 2:47 PM
The system has recovered and all tasks are progressing as normal.
Update: 25 Oct 2019, 3:32 PM
The instances have been restarted to resolve some of the issues.
ITS is still investigating.
Support after the restart
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Service affected: Unitask
Start: 25 Oct 2019, 3:00 PM
End: 25 Oct 2019, 2:47 PM
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Maintenance of Unitask
Resolved
The production instances will be patched as recommended by AWS.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 24 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 24 Oct 2019, 5:00 PM
End: 24 Oct 2019, 5:30 PM
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Renewal of SSL certificate for confluence.its.uq.edu.au
Resolved
The SSL certificate for confluence.its.uq.edu.au will be replaced.
Resolution: 23 Oct 2019, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 23 Oct 2019, 5:30 PM
End: 23 Oct 2019, 6:00 PM
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Legacy Compute Migration - move CheckBox from Legacy to Next Gen DC
Resolved
Legacy Compute Migration Project has migration of Checkbox system in scope
Resolution: 23 Oct 2019, 9:00 PM
Automatic resolution.
Service affected: Checkbox
Start: 23 Oct 2019, 5:00 PM
End: 23 Oct 2019, 9:00 PM
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Legacy Compute Migration Project - move Flexera Production
Resolved
Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes the production environment.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Resolution: 22 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Flexera
Start: 22 Oct 2019, 9:00 AM
End: 22 Oct 2019, 5:00 PM
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ITS Confluence AWS EC2 AMI upgrade
Resolved
An upgrade to the underlying EC2 AMI image ( Amazon Linux 1 ) for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.
Resolution: 21 Oct 2019, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 21 Oct 2019, 5:30 PM
End: 21 Oct 2019, 6:30 PM
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Herston CCR Building Level 8 Network Outage
Resolved
ITS are on route to replace the failed switch.
Resolution: 21 Oct 2019, 11:00 AM
ITS replaced failed network switch
Service affected: Building Networks
Start: 21 Oct 2019, 7:30 AM
End: 21 Oct 2019, 11:00 AM
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Bldg Agg Switch Replacement - JDS (0061)
Resolved
ITS are replacing the building aggregation switches. The UQ network will be unavailable during this outage.
Resolution: 20 Oct 2019, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 20 Oct 2019, 9:00 AM
End: 20 Oct 2019, 5:00 PM
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Maintenance of Unitask
Resolved
The production instances will be restarted to resolve some failing tasks.
An outage of up to 5 minutes will occur.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
An outage of up to 5 minutes will occur.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 15 Oct 2019, 5:15 PM
The production instances were restarted and the failing tasks were replayed
Update: 15 Oct 2019, 5:11 PM
The production instances were restarted and the failing tasks were replayed
Service affected: Unitask
Start: 15 Oct 2019, 5:00 PM
End: 15 Oct 2019, 5:15 PM
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NAS02 Offline
Resolved
NAS02 is experiencing issues again.
ITS engineers are investigating with the vendor.
ITS engineers are investigating with the vendor.
Resolution: 16 Oct 2019, 8:47 AM
Cluster has been stable since 15/10 @1300
Support are still investigating root cause.
Update: 16 Oct 2019, 9:04 AM
Cluster has been stable since 15/10 @1300.
Checks with support are ongoing.
Service affected: nas02 Group & Home File Shares
Start: 15 Oct 2019, 11:55 AM
End: 16 Oct 2019, 8:47 AM
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NAS02 Offline
Resolved
ITS is currently investigating an issue with NAS02.
More updates will follow when the full impact is known.
More updates will follow when the full impact is known.
Resolution: 15 Oct 2019, 11:35 AM
Services have been restored.
The root cause is being investigated with the vendor.
Service affected: nas02 Group & Home File Shares
Start: 15 Oct 2019, 11:20 AM
End: 15 Oct 2019, 11:35 AM
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Deployment of new Student Administration process
Resolved
A new process for Student Administration will be deployed:
* Certified Document
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Certified Document
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 14 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 14 Oct 2019, 5:00 PM
End: 14 Oct 2019, 5:30 PM
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External VDI access down
Resolved
Users that connect externally from UQ will not get a virtual desktop.
A security error has occurred, error message will be present when users try to connect via the client.
A security error has occurred, error message will be present when users try to connect via the client.
Resolution: 14 Oct 2019, 5:02 PM
All external VDI access is now restored.
An expired SSL certificate on the VIP and secure gateway was found.
These have been updated.
Service affected: VDI Servers
Start: 14 Oct 2019, 12:33 PM
End: 14 Oct 2019, 5:02 PM
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Migration of auth.uq.edu.au (UQ Single Sign-On) to new infrastructure
Resolved
The UQ Single Sign-On service, available at
https://auth.uq.edu.au/
will be migrated to new infrastructure during the nominated period. No impact on the service is expected.
https://auth.uq.edu.au/
will be migrated to new infrastructure during the nominated period. No impact on the service is expected.
Resolution: 10 Oct 2019, 11:00 PM
Automatic resolution.
Service affected: Single Sign-on Servers
Start: 10 Oct 2019, 9:00 PM
End: 10 Oct 2019, 11:00 PM
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Legacy Compute Migration Project - move server SMTP Dev
Resolved
The Legacy Compute Migration Project has identified that server smtpdev.soe.uq.edu.au is in scope to be relocated to NextGen DC. This change seeks approval to perform the move
Resolution: 4 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: SMTP Servers
Start: 4 Oct 2019, 9:00 AM
End: 4 Oct 2019, 12:00 PM
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Maintenance of Unitask
Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Oct 2019, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 3 Oct 2019, 5:00 PM
End: 3 Oct 2019, 5:30 PM
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LCM - Migrating ITS Software Download Site
Resolved
The Legacy Compute Migration Project is assisting ADS with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/editpage.action?pageId=127992039
https://confluence.its.uq.edu.au/confluence/pages/editpage.action?pageId=127992039
Resolution: 3 Oct 2019, 10:00 AM
Service affected: ITS Software Download Site
Start: 3 Oct 2019, 9:00 AM
End: 3 Oct 2019, 10:00 AM
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Toowong High St - Network Outage - Loss of Power
Resolved
A Network outage is affecting Toowong High St Office due to loss of power to Comms Room. P&F are investigating.
Resolution: 3 Oct 2019, 10:45 AM
Power restored to Comms rack
Equipment power draw on startup was too high for the existing circuit.
Equipment has been split across two circuits.
Resolution: 3 Oct 2019, 10:45 AM
Automatic resolution.
Update: 3 Oct 2019, 9:00 AM
ITS Staff went to site and found there was no power in the Comms Room.
Fault logged with P&F to investigate.
Service affected: Networks
Start: 3 Oct 2019, 7:00 AM
End: 3 Oct 2019, 10:45 AM
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Aurion and MyAurion unvailable
Resolved
Aurion and MyAurion are unavailable while an issue with the overnight processing is investigated.
Resolution: 2 Oct 2019, 10:07 PM
Aurion and MyAurion now available
Service affected: Aurion
Start: 2 Oct 2019, 10:07 PM
End: 2 Oct 2019, 10:07 PM
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Migrating pf-autodesk.pf.uq.edu.au to NGDC
Resolved
The Legacy Compute Migration Project is assisting Property and Facilities with migrating systems from the Legacy Data Centre to the Next Gen Data Centre. The projects detail on this service can be found via this link:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991830
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991830
Resolution: 2 Oct 2019, 8:00 AM
Automatic resolution.
Service affected: PFI AutoCAD
Start: 2 Oct 2019, 6:00 AM
End: 2 Oct 2019, 8:00 AM
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Legacy Ouside Serverfarm VM Host Failure
Resolved
ITS engineers are currently investigating hardware fault affecting a legacy VM host.
A single DNS/DHCP/NTP server is affected.
The following virtual machines are currently offline:
- Chestnut
- Kolanut
- Schoolsnet-rns1
- Shiva
- Titan
- uqvcconvertout
- Walnut
A single DNS/DHCP/NTP server is affected.
The following virtual machines are currently offline:
- Chestnut
- Kolanut
- Schoolsnet-rns1
- Shiva
- Titan
- uqvcconvertout
- Walnut
Resolution: 1 Oct 2019, 8:20 PM
The host was power cycled and services have been restored.
The root cause is unknown, but correlates with RCD testing.
Service affected: Data Centre
Start: 1 Oct 2019, 6:52 PM
End: 1 Oct 2019, 8:20 PM
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Legacy Compute Migration - move server rms1.soe.uq.edu.au to next gen DC
Resolved
Legacy Compute Migration Project is planning on migrating server rms1.soe.uq.edu.au to Next Gen DC. This is the Service Automation and Events AV monitoring system
Resolution: 1 Oct 2019, 12:00 PM
Automatic resolution.
Service affected: Audio Visual
Start: 1 Oct 2019, 9:00 AM
End: 1 Oct 2019, 12:00 PM
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Video Conferencing reduced
Resolved
Dual Channel video conferencing is currently not working - enabling both camera and presentation channels will either send blank presentation stream and heavily degraded camera stream, or drop the call.
Single Channel video conferencing is working as expected.
If presentation needs to be sent, workaround is to send presentation over camera channel.
Single Channel video conferencing is working as expected.
If presentation needs to be sent, workaround is to send presentation over camera channel.
Resolution: 15 Oct 2019, 9:33 AM
have had no new reports of issues
Service affected: Video Conferencing
Start: 30 Sep 2019, 2:45 PM
End: 15 Oct 2019, 9:33 AM
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Aurion and MyAurion intermittent
Resolved
Aurion and MyAurion access is currently intermittent. ITS is investigating.
Resolution: 30 Sep 2019, 3:40 PM
We have been informed that the network issues on the isilon server have been corrected. Aurion and MyAurion are now available
Service affected: Aurion
Start: 30 Sep 2019, 2:21 PM
End: 30 Sep 2019, 3:40 PM
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Learn.UQ currently unavailable
Resolved
Learn.UQ (Blackboard) is currently experiencing service availability issues. ITS engineers are working to resolve this outage.
Resolution: 30 Sep 2019, 4:28 PM
Service availability issues with the dependent storage infrastructure have now been resolved.
Service affected: Blackboard
Start: 30 Sep 2019, 2:00 PM
End: 30 Sep 2019, 4:28 PM
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RDM Cloud unavailable
Resolved
RDM Cloud services are currently unavailable due to an underlying issue with nas01 NFS File Storage. Access to Network Shares (R Drive) and HPC file systems is unaffected.
Resolution: 30 Sep 2019, 4:50 PM
RDM Cloud restored.
Service affected: UQ Research Data Manager
Start: 30 Sep 2019, 2:00 PM
End: 30 Sep 2019, 4:50 PM
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nas01 is currently unavailable
Resolved
nas01.storage.uq.edu.au is currently experiencing issues. Clients may be unable to access network shares on apps-smb.storage.uq.edu.au and apps-nfs.storage.uq.edu.au.
Resolution: 30 Sep 2019, 4:24 PM
Nas01 service has been restored.
Resolution: 30 Sep 2019, 4:24 PM
Storage has been recovered.
Service affected: nas01 NFS File Storage
Start: 30 Sep 2019, 1:55 PM
End: 30 Sep 2019, 4:24 PM
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Michie voice migration to OneNet
Resolved
A scheduled outage will impact landline phones (inbound and outbound service), fax, voicemail, call queuing (including QMaster) and automated phone messages across all UQ locations between 6 and 10 pm on Sunday 29 September 2019. We expect that each service will be unavailable for approximately 20-30 minutes at some time during the maintenance window.
This will not impact Internet or mobile services.
This outage will affect some locations more than others. For full details on the impacted services and affected locations, please read the full description in Staff Updates: https://staff.uq.edu.au/article/2019/09/scheduled-phone-outage
This will not impact Internet or mobile services.
This outage will affect some locations more than others. For full details on the impacted services and affected locations, please read the full description in Staff Updates: https://staff.uq.edu.au/article/2019/09/scheduled-phone-outage
Resolution: 29 Sep 2019, 10:00 PM
Automatic resolution.
Service affected: Voice Services
Start: 29 Sep 2019, 6:00 PM
End: 29 Sep 2019, 10:00 PM
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ITS Aggregation Project - BSL (0094) Migration
Resolved
The BSL building aggregation switches are being upgraded. The wired and wireless network within the building will be unavailable during this time.
Resolution: 29 Sep 2019, 6:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 29 Sep 2019, 9:30 AM
End: 29 Sep 2019, 6:00 PM
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Video Conferencing reduced
Resolved
The following affects UQ physical video conferencing venues only. Zoom is not affected.
Video conferencing presentation channel is currently not usable. Enabling presentation will either disconnect the call, or degrade camera channel and not send presentation at all.
Single channel (camera) video conferencing is working correctly.
Current workaround is to use Zoom for video conferencing.
Video conferencing presentation channel is currently not usable. Enabling presentation will either disconnect the call, or degrade camera channel and not send presentation at all.
Single channel (camera) video conferencing is working correctly.
Current workaround is to use Zoom for video conferencing.
Resolution: 27 Sep 2019, 7:10 PM
Video conferencing is now fully functional. Cause of outage is currently unknown
Resolution: 27 Sep 2019, 7:10 PM
Video conferencing is now fully functional. Cause of outage is currently not known
Service affected: Video Conferencing
Start: 27 Sep 2019, 5:51 PM
End: 27 Sep 2019, 7:10 PM
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NextGen CCR VMWare Backups - Reduced Availability
Resolved
Commvault backups for NextGen CCR VM Cluster are catching up from last weeks DC Outage.
Some VMs may only have a recovery point of 24/9/19.
Some VMs may only have a recovery point of 24/9/19.
Resolution: 10 Oct 2019, 2:15 PM
Update: 10 Oct 2019, 7:00 AM
Backups completed normally since 5/10
resolving info event
restore points available:
10/8 -> 24/9 available for restore
25/9 -> 30/9 unavailable
1/10 available
2/10 -> 4/10 unavailable
5/10 -> present are available
Service affected: Backup
Start: 25 Sep 2019, 8:00 PM
End: 10 Oct 2019, 2:15 PM
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SCCM services not available
Resolved
SCCM console currently not operational
Other SCCM services may experience reduced functionality
Other SCCM services may experience reduced functionality
Resolution: 27 Sep 2019, 2:50 PM
Network services have been restored.
Service affected: System Center Configuration Manager
Start: 25 Sep 2019, 11:28 AM
End: 27 Sep 2019, 2:50 PM
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Aurion not available
Resolved
Aurion is not available - ITS is investigating.
Resolution: 25 Sep 2019, 4:01 PM
Aurion should now be available once you log into Citrix.
Service affected: Aurion
Start: 25 Sep 2019, 11:07 AM
End: 25 Sep 2019, 4:01 PM
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Citrix connectivity issues
Resolved
Connectivity issues affecting all Citrix applications. ITS staff are currently investigating.
Resolution: 26 Sep 2019, 10:02 AM
A workaround is in place for the Citrix services. Technical staff are still working on the CCR Next Gen DC issue.
Service affected: UQAPS Citrix
Start: 25 Sep 2019, 11:00 AM
End: 26 Sep 2019, 10:02 AM
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Intermittent connectivity to Learn.UQ
Resolved
A network related problem is resulting in intermittent connectivity issues to Learn.UQ.
Resolution: 26 Sep 2019, 9:53 AM
An unscheduled interruption affecting Network connectivity in CCR (Herston) has been resolved.
Service affected: Blackboard
Start: 25 Sep 2019, 10:52 AM
End: 26 Sep 2019, 9:53 AM
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CCR Data Centre Reduced Service
Resolved
CCR (Herston) Data Centre currently experiencing intermittent outages.
Technicians are currently working to resolve this issue.
Technicians are currently working to resolve this issue.
Resolution: 12 Oct 2019, 6:03 AM
Final hosts have been powered on
Update: 10 Oct 2019, 3:22 PM
Remaining standalone ESXI hosts to be powered on tonight (CR# 6124)
ITS-IM Hosts:
itsesximb01.inf.dc.uq.edu.au
itsesximb02.inf.dc.uq.edu.au
ITS-UN Hosts:
itsesxunb02.inf.dc.uq.edu.au
itsesxunb03.inf.dc.uq.edu.au
Update: 26 Sep 2019, 10:37 AM
CCR Network is now stable.
VMWare cluster is is back to full resiliency.
ITS Engineers are working to restore individual services and Virtual Machines.
Service affected: Data Centre
Start: 25 Sep 2019, 10:35 AM
End: 12 Oct 2019, 6:03 AM
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Building 33 Sports Hub
Resolved
P&F are investigating a power issue in comms room 202
Resolution: 25 Sep 2019, 9:30 AM
P&F resolved the power issue
Service affected: Building Networks
Start: 24 Sep 2019, 7:00 AM
End: 25 Sep 2019, 9:30 AM
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UQ Book It resources not appearing
Resolved
UQ Book It resources and administrative functions are currently not appearing after logging in.
This is being investigated by the vendor.
This is being investigated by the vendor.
Update: 23 Sep 2019, 11:31 AM
The vendor has rolled back an API update which occurred over the weekend.
Service affected: UQ Bookit
Start: 23 Sep 2019, 6:30 AM
End: 23 Sep 2019, 11:31 AM
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Legacy Compute Migration - migrate ironport mx3 to nextgen
Resolved
Migrate ironport mx3 to nextgen
Resolution: 18 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: Mail Routing
Start: 18 Sep 2019, 9:00 AM
End: 18 Sep 2019, 5:00 PM
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EAIT DC Relocation - move group 8
Resolved
The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
Systems nominated in Move Group 8 are to be relocated from GPS 520 to Prentice DC3.
Move group consists of physical VMWare hosts for guests that perform core infrastructure services such as email mailhibs, domain controllers, DNS, DHCP and Radius authentication
Systems nominated in Move Group 8 are to be relocated from GPS 520 to Prentice DC3.
Move group consists of physical VMWare hosts for guests that perform core infrastructure services such as email mailhibs, domain controllers, DNS, DHCP and Radius authentication
Resolution: 17 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: EAIT Web Services
Start: 17 Sep 2019, 9:00 AM
End: 17 Sep 2019, 5:00 PM
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Deployment of new Student Administration process
Resolved
A new process for Student Administration will be deployed:
* Elite Athlete Status
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Elite Athlete Status
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release:
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 17 Sep 2019, 7:30 AM
End: 17 Sep 2019, 8:00 AM
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Maintenance of Unitask
Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 16 Sep 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask
Start: 16 Sep 2019, 5:00 PM
End: 16 Sep 2019, 5:45 PM
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Blackboard unavailable
Resolved
Blackboard is currently unavailable. ITS technicians are investigating.
Resolution: 16 Sep 2019, 10:39 AM
ITS have identified the issue and corrected it, service has been restored.
Resolution: 16 Sep 2019, 10:46 AM
Automatic resolution.
Service affected: Blackboard
Start: 16 Sep 2019, 10:12 AM
End: 16 Sep 2019, 10:39 AM
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EAIT DC Relocation - move group 11
Resolved
The School of ITEE requires that room 520 GP South is to be vacated by the end of the year and this work is being co-ordinated by the EAIT DC Relocation Project.
Systems nominated in Move Group 11 are to be relocated from GPS 520 to Prentice DC3.
These two devices are object storage for the EAIT Cloud Compute environment. They are configured in a redundant arrangement in a pool of 6. Moving two at a time will not impact the service
Systems nominated in Move Group 11 are to be relocated from GPS 520 to Prentice DC3.
These two devices are object storage for the EAIT Cloud Compute environment. They are configured in a redundant arrangement in a pool of 6. Moving two at a time will not impact the service
Resolution: 16 Sep 2019, 5:00 PM
Automatic resolution.
Service affected: EAIT Web Services
Start: 16 Sep 2019, 9:00 AM
End: 16 Sep 2019, 5:00 PM
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System Maintenance Upgrade
Resolved
mySI-net will be unavailable to staff and students from 5pm on Saturday 14th September until 8am Monday 16th September 2019 while system maintenance is performed.
Resolution: 16 Sep 2019, 8:00 AM
Automatic resolution.
Update: 16 Sep 2019, 8:15 AM
SInet has been patched and is now available to all staff and users.
Resolution: 16 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: SI-net
Start: 14 Sep 2019, 5:00 PM
End: 16 Sep 2019, 8:00 AM
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Aurion and MyAurion unavailable during migration to NGDC
Resolved
Aurion and MyAurion will be unavailable during the migration of application and web servers to NGDC
Resolution: 14 Sep 2019, 10:00 AM
Aurion and MyAurion are now open.
Aurion can be accessed through the new Citrix servers
Resolution: 14 Sep 2019, 10:00 AM
Automatic resolution.
Resolution: 14 Sep 2019, 9:00 AM
Automatic resolution.
Service affected: Aurion
Start: 14 Sep 2019, 7:00 AM
End: 14 Sep 2019, 10:00 AM
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Legacy Compute Migration Project - move Flexera Test
Resolved
Legacy Compute Migration project is tasked with moving compute infrastructure out of Legacy Data Centre into Next Gen. The Flexera system managed by UQ Service Automation and events is in scope for the migration. The scope of this request includes only the test environment.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Flexera performs the task of monitoring desktop license compliance, and has an agent running on workstations.
Resolution: 13 Sep 2019, 3:00 PM
Automatic resolution.
Service affected: Flexera
Start: 13 Sep 2019, 9:00 AM
End: 13 Sep 2019, 3:00 PM
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Legacy Compute Migration - Move Blackboard archiving Pluto and Charon
Resolved
As part of the Legacy Compute Migration Project, servers Pluto and Charon are to be moved from Legacy to Next Gen DC.
The service provided by these two machines is available on:
https://archive.learn.uq.edu.au
The Project Confluence page can be viewed here:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991596
The service provided by these two machines is available on:
https://archive.learn.uq.edu.au
The Project Confluence page can be viewed here:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991596
Resolution: 13 Sep 2019, 12:00 PM
Automatic resolution.
Service affected: Blackboard Archives
Start: 13 Sep 2019, 9:00 AM
End: 13 Sep 2019, 12:00 PM
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Items not showing in Jira
Resolved
ITS is currently completing a full cluster reindex to bring the service back online.
Resolution: 12 Sep 2019, 10:20 AM
A full offline cluster index was successfully completed.
Service affected: ITS Jira
Start: 12 Sep 2019, 9:35 AM
End: 12 Sep 2019, 10:20 AM
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Deployment of new process for Graduate School
Resolved
A new process for Graduate School will be deployed.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 11 Sep 2019, 5:45 PM
Automatic resolution.
Service affected: Unitask
Start: 11 Sep 2019, 5:00 PM
End: 11 Sep 2019, 5:45 PM
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Seddon buildings network outage
Resolved
A power disruption earlier in the day has caused a fault with the network in the Seddon buildings.
Resolution: 7 Sep 2019, 6:00 PM
A reload of the building agg switches fixed the fault
Service affected: Building Networks
Start: 7 Sep 2019, 1:00 PM
End: 7 Sep 2019, 6:00 PM
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Gitlab Maintenance
Resolved
Gitlab will be undergoing maintenance as a DB upgrade is performed. https://git.its.uq.edu.au will be unavailable during this time.
Resolution: 5 Sep 2019, 11:59 PM
Automatic resolution.
Service affected: Git
Start: 5 Sep 2019, 10:00 PM
End: 5 Sep 2019, 11:59 PM
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B24 Social Science Level 5 & 2 Network Outage
Resolved
ITS are investigating the issue
Resolution: 5 Sep 2019, 9:30 AM
ITS has resolved the outage
Service affected: Building Networks
Start: 5 Sep 2019, 7:30 AM
End: 5 Sep 2019, 9:30 AM
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Journyx timesheet system migration
Resolved
Migration of Journyx server is scheduled and during this time this portal is not available.
Please try accessing this portal after end of downtime period.
Thanks
Please try accessing this portal after end of downtime period.
Thanks
Resolution: 4 Sep 2019, 12:00 PM
Resolution: 4 Sep 2019, 12:00 PM
Service affected: Journyx
Start: 4 Sep 2019, 9:00 AM
End: 4 Sep 2019, 12:00 PM
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Maintenance and deployment of new process
Resolved
The system will be patched and the Conflict of Interest process will be deployed to a pilot group (School of Law, AIBN and SMI).
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 3 Sep 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 3 Sep 2019, 7:00 AM
End: 3 Sep 2019, 8:00 AM
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Hartley Teakle and Multi-story Carpark network outage
Resolved
The Hartley Teakle and Multi-story Carpark data networks are currently available.
Resolution: 29 Aug 2019, 11:36 AM
The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
Resolution: 29 Aug 2019, 11:36 AM
Automatic resolution.
Resolution: 29 Aug 2019, 11:34 AM
The Building 83 aggregation switches failed to fully recover following a brief power outage. A reboot of the switches recovered the aggs which resolved the network outage in Hartley Teakle and the downstream multi-story carparks.
Service affected: Building Networks
Start: 29 Aug 2019, 10:58 AM
End: 29 Aug 2019, 11:36 AM
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Update Single Sign On configuration
Resolved
This change will update configuration for the Single Sign On service to make new data available to applications that require it.
No service impact is expected.
No service impact is expected.
Resolution: 29 Aug 2019, 4:00 PM
Change completed successfully.
Service affected: Single SignOn
Start: 29 Aug 2019, 10:00 AM
End: 29 Aug 2019, 4:00 PM
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Confluence not available
Resolved
ITS confluence is not currently available. Technicians are investigating
Resolution: 27 Aug 2019, 1:00 PM
The ITS Confluence service is now available
Resolution: 27 Aug 2019, 1:00 PM
The ITS Confluence service is available once more
Update: 27 Aug 2019, 1:07 PM
Confluence is available again. However, some users may need to close their browsers to reconnect to Confluence if they are still experiencing issues. Root cause is still be investigated.
Service affected: ITS Confluence
Start: 27 Aug 2019, 11:44 AM
End: 27 Aug 2019, 1:00 PM
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SQL 2016 Clustered Database Services - OS Patching
Resolved
SQL and OS patching for SQL Cluster supporting the Kofax - Total Agility - FBS-OCR project
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2016 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2016 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 27 Aug 2019, 6:00 AM
Automatic resolution.
Service affected: SQL 2016 Clustered Database Hosting
Start: 27 Aug 2019, 5:00 AM
End: 27 Aug 2019, 6:00 AM
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UQ Bookit not allowing login
Resolved
UQ Bookit is not currently accepting logins.
The issue is being investigated
The issue is being investigated
Resolution: 23 Aug 2019, 12:16 PM
Vendor has corrected issue with system
Service affected: UQ Bookit
Start: 23 Aug 2019, 8:05 AM
End: 23 Aug 2019, 12:16 PM
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Production Xymon server OS patching
Resolved
OS patching will be performed on the production Xymon server during the outage window.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 19 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System
Start: 19 Aug 2019, 11:00 AM
End: 19 Aug 2019, 12:00 PM
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multiple buildings network outage - St Lucia Campus
Resolved
Following buildings may have been impacted by the issue.
- Seddon
- Michie
- Therapies
- Book shop
ITS network engineers are currently investigating.
- Seddon
- Michie
- Therapies
- Book shop
ITS network engineers are currently investigating.
Resolution: 18 Aug 2019, 8:30 PM
Resolved by reloading supervisor and line card in claw/wing routers.
Service affected: Networks
Start: 18 Aug 2019, 3:54 PM
End: 18 Aug 2019, 8:30 PM
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OutsideServerfarm ESXi host Network issues
Resolved
One of the ESXi server hosting vms in the outside server farm is experiencing packet loss on particular vlans.
VMs impacted:
shiva
Kolanut
VMs impacted:
shiva
Kolanut
Resolution: 18 Aug 2019, 12:44 AM
Links between Talon and Wing routers were unstable causing connectivity issues.
Service affected: VMware PRN DC
Start: 17 Aug 2019, 7:00 PM
End: 18 Aug 2019, 12:44 AM
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EAIT SiPass API Services Unavailable
Resolved
EAIT SiPass API Services began failing at some point after 11.30am Saturday 17 August. From 12.42pm Aug 19 this outage became total with API services unable to connect to the UQ SiPass servers with an RPC Unavailable error message.
EAIT IT is working with other ITS sections to resolve the issue.
EAIT IT is working with other ITS sections to resolve the issue.
Update: 20 Aug 2019, 9:15 AM
P+F Rebooted the SiPass Server to resolve the related problem with the configuration clients
Update: 20 Aug 2019, 9:15 AM
ITS NOC re-applied the ACLs for RPC ports.
Update: 20 Aug 2019, 9:38 AM
Service and connections now appear to be restored.
Service affected: EAIT Physical Access Control
Start: 17 Aug 2019, 11:42 AM
End: 20 Aug 2019, 9:38 AM
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A partial network outage in Therapies Annex building Level 3
Resolved
One of Level 3 network access switch is not working Network Engineer is replacing the supervisor module as its stop responding.
Resolution: 18 Aug 2019, 6:54 PM
Resolved by replacing a faulty supervisor module
Update: 18 Aug 2019, 7:56 PM
resolved by replacing supervisor module
Service affected: Networks
Start: 17 Aug 2019, 8:54 AM
End: 18 Aug 2019, 6:54 PM
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Indigovision Server Unavailable
Resolved
Indigovision Server Appliance hardware failure
Resolution: 27 Sep 2019, 6:13 PM
software issue has been resolved.
Resolution: 27 Sep 2019, 6:13 PM
Windows server issue resolved.
Resolution: 27 Sep 2019, 6:13 PM
Automatic resolution.
Update: 27 Sep 2019, 5:58 PM
IndigoVision is now function correctly.
Service affected: Indigovision
Start: 16 Aug 2019, 4:27 PM
End: 27 Sep 2019, 6:13 PM
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Degraded Jira functionality
Resolved
Some users of the ITS Jira service may currently be experiencing some functionality issues.
Problems include but may not be limited to:
- users unable to create issues
- users unable to transition issue state
- general application slowness
Engineers have begun some database re-indexing which should resolve these above issues shortly.
Problems include but may not be limited to:
- users unable to create issues
- users unable to transition issue state
- general application slowness
Engineers have begun some database re-indexing which should resolve these above issues shortly.
Resolution: 15 Aug 2019, 11:05 AM
Jira host instances in AWS were terminated and restarted.
Update: 15 Aug 2019, 10:46 AM
We are about to do a rolling reboot of the server nodes. Users may need to restart / clear their web browser sessions and cookies if they cannot reconnect to the instance because of the sticky web connection sessions.
Service affected: ITS Jira
Start: 15 Aug 2019, 8:30 AM
End: 15 Aug 2019, 11:05 AM
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its-isilon01 - Node/HDD Firmware Patching
Resolved
Upgrade of cluster Node and HDD Firmware
Resolution: 11 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage
Start: 11 Aug 2019, 4:00 AM
End: 11 Aug 2019, 3:00 PM
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its-isilon01 - OS Upgrade + Patches
Resolved
Upgrade of cluster OS (OneFS) from 8.1.2 to 8.2
Resolution: 10 Aug 2019, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage
Start: 10 Aug 2019, 7:00 AM
End: 10 Aug 2019, 3:00 PM
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Checkbox Survey System Maintenance
Resolved
The Checkbox survey system will be temporarily unavailable due to maintenance.
Resolution: 8 Aug 2019, 6:10 PM
Automatic resolution.
Service affected: Checkbox
Start: 8 Aug 2019, 6:00 PM
End: 8 Aug 2019, 6:10 PM
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Issue For Staff Accessing Content Areas With Edit Mode Enabled
Resolved
UQ eLearning Support are aware of an issue where UQ Staff are unable to access content areas with Edit Mode enabled.
While this is being investigated, please disable Edit Mode to view content areas. This has been escalated to the vendor and are awaiting response.
While this is being investigated, please disable Edit Mode to view content areas. This has been escalated to the vendor and are awaiting response.
Resolution: 6 Aug 2019, 1:21 PM
A Blackboard LTI configuration corruption was found to be the cause of this course editing access issue.
This configuration has now been restored, and access to edit course content is now available.
Service affected: Blackboard
Start: 6 Aug 2019, 12:09 PM
End: 6 Aug 2019, 1:21 PM
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Network flapping
Resolved
Issue with network causing degraded services, ITS looking at network to correct issue
Resolution: 7 Aug 2019, 1:04 PM
replaced fibre optics
Service affected: UQ Research Data Manager
Start: 6 Aug 2019, 10:17 AM
End: 7 Aug 2019, 1:04 PM
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Legacy Compute Migration Project - Migrate server ITS-PS-01 and MSSQL database, passwordstate_prod
Resolved
The application PasswordState is comprised of two servers, ITS-PS-01 and ITS-PS-02. ITS-PS-02 is already located in the NGDC (at CCR), however, ITS-PS-01 still exists within the Legacy DC and is to be migrated to Next Gen DC as part of the Legacy Compute Migration Project.
Additional to the server, the database passwordstate_prod, which exists on the legacy MSSQL cluster, also needs to be migrated onto the NGDC MSSQL cluster
Please note: The service will continue to be available in a read-only capacity from:
https://ps-dr.its.uq.edu.au/
Additional to the server, the database passwordstate_prod, which exists on the legacy MSSQL cluster, also needs to be migrated onto the NGDC MSSQL cluster
Please note: The service will continue to be available in a read-only capacity from:
https://ps-dr.its.uq.edu.au/
Resolution: 6 Aug 2019, 12:00 PM
Automatic resolution.
Service affected: Passwordstate
Start: 6 Aug 2019, 9:00 AM
End: 6 Aug 2019, 12:00 PM
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OS Patching on Oracle Development DB Hosts
Resolved
IP Allocation database will be unavailable.
OS patching on snapdev01, snapdev02, crackledev01, crackledev02.
Ref: ITS Infrastructure Services has scheduled a patching cycle for routine host maintenance.
OS patching on snapdev01, snapdev02, crackledev01, crackledev02.
Ref: ITS Infrastructure Services has scheduled a patching cycle for routine host maintenance.
Resolution: 5 Aug 2019, 7:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 7:00 PM
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Maintenance of Unitask
Resolved
Infrastructure changes needed for upcoming release of Student Administration processes will be deployed. Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 Aug 2019, 6:30 PM
Automatic resolution.
Service affected: Unitask
Start: 5 Aug 2019, 6:00 PM
End: 5 Aug 2019, 6:30 PM
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NextGen Load Balance Issues
Resolved
Server Farm load balancer is currently experiencing unscheduled issues.
The following services are currently impacted:
Blackboard
Sinet
Databases
UniFi
ITS Engineers are currently working to resolve this issue.
The following services are currently impacted:
Blackboard
Sinet
Databases
UniFi
ITS Engineers are currently working to resolve this issue.
Resolution: 5 Aug 2019, 10:33 AM
Service affected: NGDC Serverfarm Load Balancer
Start: 5 Aug 2019, 8:45 AM
End: 5 Aug 2019, 10:33 AM
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ServiceView Intermittently Unavailable
Resolved
ServiceView website is intermittently unavailable
Technicians are working to resolve this issue.
Technicians are working to resolve this issue.
Resolution: 5 Aug 2019, 9:17 AM
Automatic resolution.
Service affected: ServiceView
Start: 4 Aug 2019, 10:30 PM
End: 5 Aug 2019, 9:17 AM
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Emergency update of Symantec EP client on Domain Controllers and associated hosts
Resolved
An emergency change has been requested to allow for an immediate update of the SEP client to a non-affected version on all domain controllers, Active Directory data management and Azure data management servers.
Domain Services will be unaffected, but clients on geographically displaced sites (i.e. Heron Island) will source these services from the St Lucia site until the local Domain Controller is back online.
Domain Services will be unaffected, but clients on geographically displaced sites (i.e. Heron Island) will source these services from the St Lucia site until the local Domain Controller is back online.
Resolution: 2 Aug 2019, 4:00 PM
SEP client updated and hosts rebooted as required.
Service affected: Active Directory
Start: 2 Aug 2019, 10:30 AM
End: 2 Aug 2019, 4:00 PM
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Reduced Internet Services
Resolved
There is an emergent incident that is affecting all Internet services. ITS and our Internet Provider are investigating the issue.
An update will be provided shortly when more information becomes available.
An update will be provided shortly when more information becomes available.
Resolution: 4 Aug 2019, 3:37 PM
Update: 5 Aug 2019, 10:01 AM
Over the course of the weekend ITS technicians have restored internet speeds and external connectivity back to normal. Some areas may still notice a residual delay when using particular services that are connected externally such as Adobe. This should be resolved by 6/8/19.
Please note that a computer restart (save and back up your work first) may assist with returning your internet usage to normal, should you still be experiencing internet speed issues.
Thank you for your patience and understanding as we work through these events.
Update: 2 Aug 2019, 9:22 AM
The internet service was restored at 21:50 on 1/8/19, however, Internet services are currently running at a reduced capacity.
ITS technicians are still working to resolve any issues to restore services back to full.
Service affected: Internet Services UQ
Start: 1 Aug 2019, 12:32 PM
End: 4 Aug 2019, 3:37 PM
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Intermittent access to HPC enabled UQ RDM collections
Resolved
Users of HPC enabled UQ RDM collections are currently experiencing intermittent issues with connection to HPC enabled collections through R drive, RDM cloud and the sync client. Access from HPC clusters and ssh is unaffected.
Resolution: 1 Aug 2019, 5:17 PM
Network drivers updated
Service affected: UQ Research Data Manager
Start: 31 Jul 2019, 10:18 AM
End: 1 Aug 2019, 5:17 PM
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SI-net Application Documents
Resolved
There is a current issue with documents linking to the OLA You are not able to upload a document at the moment Applicants are not impacted by this error. You can still generate documents and they will upload automatically once the problem is resolved.
We are working on fixing this as soon as possible, and will let you know as soon as it is resolved.
We are working on fixing this as soon as possible, and will let you know as soon as it is resolved.
Resolution: 30 Jul 2019, 10:43 AM
Automatic resolution.
Service affected: SI-net
Start: 30 Jul 2019, 9:00 AM
End: 30 Jul 2019, 10:43 AM
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OLA Release 6.2.4
Resolved
Release new version of OLA providing enhancement work and bug fixes.
Key change:
1. Introduction of Sanctions Checklist functionality, which will assign the sanctions checklist to an org unit on submission of applications from sanctioned countries
2. Upgrade of the Document Repository to be AWS hosted instead of locally hosted
3. Introduction of the Administration Portal, which will ease the difficulty of support
Minor Changes:
1. Bug fix for the document update evidence comment showing the wrong date
2. Bug fix for document upload error in OLA front end
3. Bug fix for SRF stopping some users from progressing past the first page...r />
4. Correction for Rundeck job error status to show the correct status when failing a record
Key change:
1. Introduction of Sanctions Checklist functionality, which will assign the sanctions checklist to an org unit on submission of applications from sanctioned countries
2. Upgrade of the Document Repository to be AWS hosted instead of locally hosted
3. Introduction of the Administration Portal, which will ease the difficulty of support
Minor Changes:
1. Bug fix for the document update evidence comment showing the wrong date
2. Bug fix for document upload error in OLA front end
3. Bug fix for SRF stopping some users from progressing past the first page
Read more
Resolution: 30 Jul 2019, 9:00 AM
Automatic resolution.
Service affected: Online Applications - OLA
Start: 30 Jul 2019, 7:00 AM
End: 30 Jul 2019, 9:00 AM
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Nas02 Maintenance
Resolved
Nas02 cluster upgrades and patching are being carried out.
Work being performed will have no impact on cluster performance or availability.
Work being performed will have no impact on cluster performance or availability.
Resolution: 27 Jul 2019, 11:59 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 27 Jul 2019, 6:00 AM
End: 27 Jul 2019, 11:59 PM
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Password Change/Reset Page Outage
Resolved
The Password Change and Reset Pages are currently experiencing an outage and technicians are investigating
Resolution: 26 Jul 2019, 5:42 PM
The password change page is working correctly again.
Resolution: 26 Jul 2019, 5:42 PM
This issue has been fixed.
Service affected: Password Change Page
Start: 26 Jul 2019, 4:00 PM
End: 26 Jul 2019, 5:42 PM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 30-60 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 19 Jul 2019, 6:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 19 Jul 2019, 6:00 AM
End: 19 Jul 2019, 6:30 AM
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UQ RDM HPC Collections Issue
Resolved
File access to UQ RDM collections connected to HPC storage may experience intermittent slow file access and the sync process between HPC file systems and UQ RDM is currently unavailable.
Resolution: 10 Jul 2019, 10:10 AM
HPC enabled UQ RDM collections are now able to sync to HPC file systems
Service affected: UQ Research Data Manager
Start: 9 Jul 2019, 3:48 PM
End: 10 Jul 2019, 10:10 AM
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Blackboard upgrade
Resolved
Upgrade Blackboard to q42018cu6
Resolution: 7 Jul 2019, 12:15 PM
Blackboard upgraded successfully to Q4 2018 CU6
Service affected: Blackboard
Start: 6 Jul 2019, 9:00 AM
End: 7 Jul 2019, 12:15 PM
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Emergency reboot of Jira server to fix temp space issues
Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
Resolution: 5 Jul 2019, 5:40 PM
Reboot of Jira servers has been completed. Access to Jira has been tested and is operational.
Resolution: 5 Jul 2019, 5:40 PM
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Resolution: 5 Jul 2019, 5:40 PM
Automatic resolution.
Service affected: ITS Jira
Start: 5 Jul 2019, 5:30 PM
End: 5 Jul 2019, 5:40 PM
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Adobe Internal Update Server Db Corruption
Resolved
A issue was found with the Adobe catalog that provides products to the Adobe Creative Cloud Client for download.
Users may see a download error when trying to install Adobe products.
A full re-sync of the catalog is currently being done on the server.
The sync may take several hours to complete.
If users require software today Fleet Management can provide work around on removing the config from using the internal server to connect externally over the internet.
Users may see a download error when trying to install Adobe products.
A full re-sync of the catalog is currently being done on the server.
The sync may take several hours to complete.
If users require software today Fleet Management can provide work around on removing the config from using the internal server to connect externally over the internet.
Resolution: 3 Jul 2019, 6:00 AM
Sync with adobe services has completed. Adobe Creative Cloud clients can now download and use Adobe products.
Update: 2 Jul 2019, 3:22 PM
The server has processed 1/3 of the applications. We expect this to be completed by 7am Wednesday 03/07/2019
Service affected: Adobe Internal Update Server
Start: 2 Jul 2019, 10:07 AM
End: 3 Jul 2019, 6:00 AM
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Switchover Patched Databases Back to plover
Resolved
Switchover Patched Databases Back to plover-cluster.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 30 Jun 2019, 10:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 30 Jun 2019, 8:00 AM
End: 30 Jun 2019, 10:00 AM
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