IT service updates
Data Replication
Reduced service delivery during period
Due to the data sync processes from the cache to home storage generating additional load the SMB and Cloud shares will be slower than expected. At this stage all data should still be available with some delay
Service affected: UQ Research Data Manager
Start: 23 Nov 2022, 7:40 AM
End: Unknown
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Issue with Exam Adjustments link from Student Management System
Reduced service delivery during period
An issue has been found with the linking between the Student Management System and the Examinations system regarding exam adjustments.
ITS staff are investigating.
ITS staff are investigating.
Service affected: Student Services Student Management System
Start: 17 Oct 2022, 1:00 PM
End: Unknown
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Prentice DC2 Rack B3 Power redundancy failure
No impact on service during period
A power rail has tripped RCD protection in Prentice DC2 Rack B3. All Equipment in this rack is running without power redundancy. The issue is being investigated by ITS engineers.
Update: 30 Sep 2022, 11:45 AM
All services are online from remaining power supply. ITS DC Engineers are investigating
Service affected: Data Centre
Start: 30 Sep 2022, 11:02 AM
End: Unknown
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Teaching Space Digital Signage unavailable
Reduced service delivery during period
Some teaching space digital signage endpoints are returning errors. A support case has been logged to the vendor to rectify.
Service affected: Digital Signage
Start: 28 Sep 2022, 1:00 PM
End: Unknown
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Gerhamn Building 60 - Network redundancy reduced
No impact on service during period
Due to an un-resolved fault within the Network Access Layer, all access switches in building 60 are connected to a single Agg, therefore reducing network redundancy.
This will be in place until the fault can be found and rectified
This will be in place until the fault can be found and rectified
Service affected: Building Networks
Start: 16 Sep 2022, 2:12 PM
End: Unknown
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WebPrism Slow Performance
Reduced service delivery during period
Intermittent issues will be experienced
Service affected: PrISM Identity Management
Start: 15 Aug 2022, 10:30 PM
End: Unknown
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Intermittent login issues for UQ Org
Reduced service delivery during period
The UQ Organisational Database website is experiencing some intermittent login issues.
ITS Staff are investigating.
ITS Staff are investigating.
Service affected: UQ Organisational Database
Start: 5 Jul 2022, 1:00 PM
End: Unknown
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Building 89f Boat Shed - No network services - No Power
Service NOT available during period
Due to flooding network services are currently not available
Service affected: Building Networks
Start: 1 Mar 2022, 11:34 AM
End: Unknown
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AIBN Network and power outage
Resolved
New power is being terminated to the UPS board of levels 1 to 5. Each floor will see a 30-minute network outage. Phone lines also being repatched progressively through the day. They will have a 5-minute outage each. Please avoid the area or ensure you have a mobile phone with you. For further information please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 26 Nov 2022, 3:01 PM
Automatic resolution.
Service affected: Building Networks
Start: 26 Nov 2022, 7:00 AM
End: 26 Nov 2022, 3:01 PM
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Research Data Q collection data access
Resolved
Remote access to older, less frequently accessed Q collection data (UQRDM HPC enabled collections and QRISCloud NFS export allocations) is currently intermittently unavailable.
Resolution: 25 Nov 2022, 5:32 PM
Automatic resolution.
Service affected: Giovanni SpectrumScale Cluster
Start: 25 Nov 2022, 4:00 PM
End: 25 Nov 2022, 5:32 PM
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Deployment of new Student Administration process: Progression Improvement Plan (PIP)
Resolved
A new process will be released:
* Progression Improvement Plan (PIP)
As part of the release, the Unitask application instances will be restarted.
During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the maintenance.
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
* Progression Improvement Plan (PIP)
As part of the release, the Unitask application instances will be restarted.
During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the maintenance.
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 24 Nov 2022, 6:30 PM
Automatic resolution.
Service affected: Unitask
Start: 24 Nov 2022, 5:30 PM
End: 24 Nov 2022, 6:30 PM
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Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.01000
Resolved
Apply vCenter Server Appliance 7.0 Update 3 v7.0.3.01000 update to the vCenter server (With embedded PSC) for the following sites:
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)
VMware GPN DC (Infrastructure)
itsosfpvc.inf.dc.uq.edu.au (Infrastructure)
hirs-vc01.hirs.science.uq.edu.au - only going to 6.7.0.54000
itsresvc.research.dc.uq.edu.au
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)
VMware GPN DC (Infrastructure)
itsosfpvc.inf.dc.uq.edu.au (Infrastructure)
hirs-vc01.hirs.science.uq.edu.au - only going to 6.7.0.54000
itsresvc.research.dc.uq.edu.au
Resolution: 24 Nov 2022, 12:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC
Start: 24 Nov 2022, 8:00 AM
End: 24 Nov 2022, 12:00 PM
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Research storage Q collection unscheduled disruption
Resolved
Access to Q collection data (RDM QXXXX collections and QRISCloud Q NFS exported collections) is currently unavailable from RCC HPC systems. Access to older, larger files from UQ R drive may also be impacted.
Resolution: 24 Nov 2022, 6:30 PM
The vendor provided patches to restore stability.
Service affected: Giovanni SpectrumScale Cluster
Start: 23 Nov 2022, 8:00 AM
End: 24 Nov 2022, 6:30 PM
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Learn.UQ (Blackboard) some content not found error appearing
Resolved
The vendor (Blackboard) has notified UQ that some content on the Blackboard servers for the Australian region may NOT appear correctly in course pages/exams.
Examples: an image may be missing/not displayed. some sections of the course may appear correctly, then an error message could appear below.
The vendor (Blackboard) is working on this issue and has not provided an ETA yet for resolution
Examples: an image may be missing/not displayed. some sections of the course may appear correctly, then an error message could appear below.
The vendor (Blackboard) is working on this issue and has not provided an ETA yet for resolution
Resolution: 17 Nov 2022, 10:00 PM
The vendor (Blackboard) resolved this issue on Thursday night at 10:00PM. Learn.UQ has returned to normal service.
Update: 17 Nov 2022, 2:25 PM
Several affected customers site contents have been restored, however the status of the full content recovery for UQ is still unknown. The vendor is continuing to engage with their Engineering team to fix the issue. They will share the ETA with UQ once available.
Update: 17 Nov 2022, 9:33 AM
The vendor (Blackboard) continues to work on this issue. Some content on Learn.UQ is not displaying/showing error messages.
Update: 16 Nov 2022, 3:38 PM
The vendor (Blackboard) has advised UQ that some of the impacted sites have been restored. The vendor is continuing to work on a fix for this issue.
Service affected: Blackboard Learn
Start: 16 Nov 2022, 12:55 PM
End: 17 Nov 2022, 10:00 PM
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Service CRM Outage
Resolved
We are currently experiencing issues with Service CRM. Our service providers are aware of it and currently investigating. Next update in 30min.
This is now resolved.
This is now resolved.
Resolution: 16 Nov 2022, 12:19 PM
There was an Oracle Data Center pod issue. Cloud Operations team have now resolved the issue.
Resolution: 16 Nov 2022, 12:19 PM
Oracle Data Center Issue
Service affected: Oracle Service Cloud a.k.a Service CRM
Start: 16 Nov 2022, 11:18 AM
End: 16 Nov 2022, 12:19 PM
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On Premise Exchange Mail Services - Windows OS & Exchange Patching
Resolved
Apply Security Updates for Microsoft Exchange Server 2013 (November 2022).
The November 2022 SUs contain fixes for the zero-day vulnerabilities reported publicly on September 29, 2022 (CVE-2022-41040 and CVE-2022-41082). Which are actively being exploited.
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
The November 2022 SUs contain fixes for the zero-day vulnerabilities reported publicly on September 29, 2022 (CVE-2022-41040 and CVE-2022-41082). Which are actively being exploited.
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 11 Nov 2022, 6:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 11 Nov 2022, 4:00 PM
End: 11 Nov 2022, 6:00 PM
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Ad-hoc Production Data Change for SI-net
Resolved
Emergency Data Change in Production to create or insert the Career Pointer Exception Rules data for 2023 as part of the Business Process Calendar activities. This will assist the Study Abroad students in self-enrolling in courses that have STAB attribute.
Note that this data change is isolated and should have no impact on examination processes/system functions. No outage is required either.
This change is required before enrolment for 2023 opens (21st November 2022).
Note that this data change is isolated and should have no impact on examination processes/system functions. No outage is required either.
This change is required before enrolment for 2023 opens (21st November 2022).
Resolution: 10 Nov 2022, 5:45 PM
Automatic resolution.
Service affected: SI-net
Start: 10 Nov 2022, 5:00 PM
End: 10 Nov 2022, 5:45 PM
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Therapies and Seddon Buildings - No Network, Power Outages
Resolved
P&F are investigatig power issues impacting the Seddon and Therapies Buildings.
No network services are available in these buildings until the power issues are resolved.
No network services are available in these buildings until the power issues are resolved.
Resolution: 7 Nov 2022, 12:53 PM
Power restored.
3 access switches in Seddon being checked for issues
Service affected: Networks
Start: 7 Nov 2022, 12:15 PM
End: 7 Nov 2022, 12:53 PM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-11-01++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-11-01++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 3 Nov 2022, 7:30 AM
Automatic resolution.
Service affected: SI-net
Start: 3 Nov 2022, 7:00 AM
End: 3 Nov 2022, 7:30 AM
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Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-11-01++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-11-01++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 3 Nov 2022, 7:30 AM
Automatic resolution.
Service affected: UniFi
Start: 3 Nov 2022, 7:00 AM
End: 3 Nov 2022, 7:30 AM
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Reboot of Jira Hosts to Apply Latest OS Patches
Resolved
A reboot of the Jira Servers is required to install some outstanding OS patches.
Resolution: 2 Nov 2022, 8:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 2 Nov 2022, 7:00 PM
End: 2 Nov 2022, 8:30 PM
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Reboot of Confluence Hosts to Apply Latest OS Patches
Resolved
A reboot of the Confluence Servers is required to install some outstanding OS patches.
Resolution: 2 Nov 2022, 7:30 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 2 Nov 2022, 6:00 PM
End: 2 Nov 2022, 7:30 PM
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SI-net maintenance
Resolved
Rollback of change CS001683
Resolution: 31 Oct 2022, 8:30 AM
Automatic resolution.
Service affected: SI-net
Start: 31 Oct 2022, 8:10 AM
End: 31 Oct 2022, 8:30 AM
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Storage latency
Resolved
There is some latency to the cloud share in UQRDM
We have enabled Maintenance mode to allow us to correct this and limit possible file corruptions
We have enabled Maintenance mode to allow us to correct this and limit possible file corruptions
Resolution: 10 Nov 2022, 7:38 AM
restarted gateways to remove deadlock
Update: 9 Nov 2022, 2:03 PM
Cloud interface stabilised after issues with RDM mounts rectified
Update: 9 Nov 2022, 8:10 AM
Issue has reoccurred, appears to be different cause, maintenance mode in place until we can define the underlying cause
Update: 1 Nov 2022, 6:24 AM
Data has been bought back on line after determining the cause of the latency
Additional monitoring will stay in place until we are assured this will not repeat
Service affected: UQ RDM Cloud
Start: 31 Oct 2022, 4:45 AM
End: 10 Nov 2022, 7:38 AM
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Network Upgrade - Gehrmann Bldg (0060)
Resolved
There will be no network services throughout the entire building during this upgrade and outage. Please avoid the build where possible as duress alarms will be disrupted. For more information, please call the Project Manager, Keryn Masters, on 0458 585 405.
Resolution: 30 Oct 2022, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 30 Oct 2022, 9:00 AM
End: 30 Oct 2022, 5:00 PM
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SharePoint Cumulative Updates
Resolved
The latest SharePoint Cumulative Updates will be installed in the on-prem SharePoint environment.
Resolution: 29 Oct 2022, 2:00 PM
Automatic resolution.
Service affected: SharePoint
Start: 29 Oct 2022, 7:00 AM
End: 29 Oct 2022, 2:00 PM
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Yammer Security Improvements - Native Mode and restrict Students access
Resolved
Yammer Security Improvement/Changes - Friday 28/10/22
Hi Yammer community,
Today (Friday 28/10/22) we will start converting our UQ Yammer instance to Native mode. This is required by Microsoft and will provide security improvements for our Yammer instance. The conversion tool will be running in the background and will likely take several days to run. Users should still be able to access and contribute to Yammer and most functionality should still be the same once the conversion is complete. I will post an update here once our instance has converted to Native mode.
Thanks,
Kim
Hi Yammer community,
Today (Friday 28/10/22) we will start converting our UQ Yammer instance to Native mode. This is required by Microsoft and will provide security improvements for our Yammer instance. The conversion tool will be running in the background and will likely take several days to run. Users should still be able to access and contribute to Yammer and most functionality should still be the same once the conversion is complete. I will post an update here once our instance has converted to Native mode.
Thanks,
Kim
Resolution: 28 Oct 2022, 10:00 PM
Automatic resolution.
Service affected: Office 365 - Yammer
Start: 28 Oct 2022, 2:00 PM
End: 28 Oct 2022, 10:00 PM
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Pinjarra Hills Site outage - Energex Power Issues
Resolved
All network services are offline at Pinjarra Hills due to a Energex Power outage.
Unknown restoration time
Unknown restoration time
Resolution: 28 Oct 2022, 12:10 PM
Resolved by Energex
Service affected: Networks
Start: 28 Oct 2022, 9:30 AM
End: 28 Oct 2022, 12:10 PM
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Checkbox Survey System Patch Installation
Resolved
The Checkbox survey system will be patched to the latest version.
Resolution: 27 Oct 2022, 7:00 PM
Automatic resolution.
Service affected: Checkbox
Start: 27 Oct 2022, 6:00 PM
End: 27 Oct 2022, 7:00 PM
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Ad-hoc Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-25++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager will contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-25++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager will contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 27 Oct 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 27 Oct 2022, 5:00 PM
End: 27 Oct 2022, 5:30 PM
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On Premise Exchange Mail Services - Exchange Patching
Resolved
Apply Security Updates for Microsoft Exchange Server 2013 (October 2022).
Resolution: 27 Oct 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 27 Oct 2022, 4:00 PM
End: 27 Oct 2022, 5:00 PM
Login to request notification
Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-25++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-25++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 26 Oct 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 26 Oct 2022, 5:00 PM
End: 26 Oct 2022, 5:30 PM
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Email and attachment issues in CRM
Resolved
The CRM service is experiencing intermittent site availability issues for support.site.uq.edu.au. PDF attachments for existing enquiries are currently inaccessible. Email is now being received into CRM.
Resolution: 26 Oct 2022, 10:44 AM
Automatic resolution.
Service affected: Oracle Service Cloud a.k.a Service CRM
Start: 26 Oct 2022, 8:51 AM
End: 26 Oct 2022, 10:44 AM
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Some enquiries in CRM not being delivered
Resolved
Some email sent to Service CRM is not being delivered. Priority 1 Service Request has been raised with Oracle. Also working with internal IT teams.
Resolution: 26 Oct 2022, 9:51 AM
Automatic resolution.
Service affected: Oracle Service Cloud a.k.a Service CRM
Start: 26 Oct 2022, 8:51 AM
End: 26 Oct 2022, 9:51 AM
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Oracle Client Patching - cloud-cmgw, conman2, cloud-conman2
Resolved
October 2022 RU Oracle Client Patching - cloud-cmgw, conman2, cloud-conman2
For any individual connections during this window, would need to access via :
conman1.compute.dc.uq.edu.au
For any individual connections during this window, would need to access via :
conman1.compute.dc.uq.edu.au
Resolution: 25 Oct 2022, 8:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 25 Oct 2022, 7:00 PM
End: 25 Oct 2022, 8:00 PM
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Digicert service unavailable
Resolved
The Universitys SSL certificate service, available at
https://digicert.com/
is currently unavailable. This is preventing new SSL certificates from being issued. The vendor is working to restore service.
https://digicert.com/
is currently unavailable. This is preventing new SSL certificates from being issued. The vendor is working to restore service.
Resolution: 25 Oct 2022, 1:00 PM
The service has been restored.
Service affected: SSL/TLS Infrastructure
Start: 25 Oct 2022, 11:40 AM
End: 25 Oct 2022, 1:00 PM
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DMF7 storage components impacting recalls of offline files
Resolved
RCC staff have identified several DMF7 components impacting the ability to recall offline files from Q collections. These components are being rebooted and in consultation with the vendor backline support are being put back online. An update will be provided when components are back to a fully functioning state.
Resolution: 21 Oct 2022, 10:12 PM
All services have been returned to a functional state and offline dataflows should return to normal as of now, if an offline file is requested.
Service affected: RCC/QCIF Hierarchical Storage Management Polaris
Start: 21 Oct 2022, 7:30 PM
End: 21 Oct 2022, 10:12 PM
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Application of an emergency Web API hotfix to the Evasys evaluation software
Resolved
The Evasys vendor has successfully tested a change to the Web API that will improve the performance of the participant surveys. The resultant hotfix will be implemented in the Evasys production environment.
Resolution: 21 Oct 2022, 5:30 PM
The web API hotfix has been successfully implemented in the Evasys production environment.
Resolution: 21 Oct 2022, 5:30 PM
Automatic resolution.
Service affected: EvaSys
Start: 21 Oct 2022, 5:00 PM
End: 21 Oct 2022, 5:30 PM
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Replace 48 Volt power supply (Customs House)
Resolved
Replace the telephone power supply at Customs House.
Resolution: 20 Oct 2022, 8:00 AM
Automatic resolution.
Service affected: Voice Networks
Start: 20 Oct 2022, 6:00 AM
End: 20 Oct 2022, 8:00 AM
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Weekly Production Migration for SI-net
Resolved
Weekly maintenance
Resolution: 19 Oct 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 19 Oct 2022, 5:15 PM
End: 19 Oct 2022, 5:30 PM
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Learn.UQ (Blackboard) disruption to ePortfolio
Resolved
ePortfolio is unavailable due to a vendor (upstream) issue. ITS is monitoring and will update this notice when more information is available.
Resolution: 19 Oct 2022, 11:00 PM
Access to Chalk and Wire (ePortfolio) was restored late Wednesday night by the vendor.
Service affected: Blackboard Learn
Start: 19 Oct 2022, 6:30 AM
End: 19 Oct 2022, 11:00 PM
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Change Autodiscover record for uq.edu.au
Resolved
The autodiscover record which is used by the Outlook desktop client to configure the mailbox location settings will be changed to Microsoft 365 (autodiscover.outlook.com) instead of on premise exchange.uq.edu.au.
All mailboxes (excepted for two) are located in Microsoft 365. Hence this should be the default location for majority of mailboxes.
There is no expected impacted to users of Outlook desktop app.
All mailboxes (excepted for two) are located in Microsoft 365. Hence this should be the default location for majority of mailboxes.
There is no expected impacted to users of Outlook desktop app.
Resolution: 18 Oct 2022, 4:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 18 Oct 2022, 2:00 PM
End: 18 Oct 2022, 4:00 PM
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Network upgrade - Chemical Engineering (0074)
Resolved
Network services unavailable throughout the building. Please avoid the area. Any questions or issues, please contact the project manager, Keryn Masters on 0458 585 405.
Resolution: 16 Oct 2022, 11:00 AM
Automatic resolution.
Service affected: Building Networks
Start: 16 Oct 2022, 9:00 AM
End: 16 Oct 2022, 11:00 AM
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Exadata Platinum patching - plover-cluster
Resolved
Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).
Resolution: 15 Oct 2022, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 15 Oct 2022, 8:00 AM
End: 15 Oct 2022, 8:00 PM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-11++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-10-11++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 12 Oct 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 12 Oct 2022, 5:00 PM
End: 12 Oct 2022, 5:30 PM
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On Premise Exchange Mail Services - Windows OS Patching
Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 12 Oct 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 12 Oct 2022, 4:00 PM
End: 12 Oct 2022, 5:00 PM
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R: drive access
Resolved
Current SMB services from RDM are impacted
access to the data on the SMB shares may be unavailable
access to the data on the SMB shares may be unavailable
Resolution: 17 Oct 2022, 1:41 PM
increased active memory on protocol nodes
testing shows it is stable
Update: 12 Oct 2022, 9:47 PM
R: drive stabilised, awaiting feed back from vendor for resolution of outage
Service affected: UQ Research Data Manager
Start: 11 Oct 2022, 10:46 AM
End: 17 Oct 2022, 1:41 PM
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Wireless Service outage
Resolved
UQ Wireless Services, including Eduroam, are currently offline. The issue is actively being investigated.
Resolution: 11 Oct 2022, 8:42 AM
CRM - 221011-000493
VSS Broke between Megatron 9500's. restart of PRN side resolved the issue
Service affected: Wireless Network
Start: 11 Oct 2022, 7:00 AM
End: 11 Oct 2022, 8:42 AM
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Network Upgrade - Upland Road
Resolved
There will be no network services available in the School of Psychology clinics in Upland Rd today. For further information please contact the Project Manager, Keryn Masters, 0458 585 405.
Resolution: 9 Oct 2022, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 9 Oct 2022, 9:00 AM
End: 9 Oct 2022, 5:00 PM
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Warwick Solar Farm - Scheduled Network Outage
Resolved
The service provider Nexium will be performaing scheduled maintenance on our network link to the Warick Solar Farm.
Yurika Telecoms Reference Number: 01AC103779
Note: Expect up to 2hr outage within the window.
Yurika Telecoms Reference Number: 01AC103779
Note: Expect up to 2hr outage within the window.
Resolution: 9 Oct 2022, 4:00 AM
Automatic resolution.
Service affected: Networks
Start: 9 Oct 2022, 12:00 AM
End: 9 Oct 2022, 4:00 AM
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Upcoming Maintenance for VMware Horizon Cloud Service
Resolved
Horizon Cloud Service will soon be performing the scheduled maintenance detailed below.
Maintenance Window Details:
Maintenance Type: Pod update
Start (UTC): 2022-10-01 10:00PM AEST
Estimated Duration: 120 MINUTES
Version: 3622.1
Connectivity during this maintenance window might be effected.
Maintenance Window Details:
Maintenance Type: Pod update
Start (UTC): 2022-10-01 10:00PM AEST
Estimated Duration: 120 MINUTES
Version: 3622.1
Connectivity during this maintenance window might be effected.
Resolution: 2 Oct 2022, 12:00 AM
Upgrade completed.
Resolution: 2 Oct 2022, 12:00 AM
Automatic resolution.
Service affected: UQ Digital Workspace
Start: 1 Oct 2022, 9:00 PM
End: 2 Oct 2022, 12:00 AM
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UniFi Logon Issue
Resolved
Logon screen not being presented correctly to users.
Resolution: 30 Sep 2022, 12:50 PM
Service Restored - Logon screen available
Update: 30 Sep 2022, 11:53 AM
Service Restored.
Service affected: UniFi
Start: 30 Sep 2022, 11:20 AM
End: 30 Sep 2022, 12:50 PM
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Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-27++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-27++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 28 Sep 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi
Start: 28 Sep 2022, 5:00 PM
End: 28 Sep 2022, 5:30 PM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-27++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-27++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 28 Sep 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 28 Sep 2022, 5:00 PM
End: 28 Sep 2022, 5:30 PM
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VPnext Portal is disabled
Resolved
Due to possible network issue that would impact new Virtual machines provisioned, the portal https://vpnext.its.uq.edu.au is unavailable.
This will be re-enabled in the morning of the 29/9
This will be re-enabled in the morning of the 29/9
Resolution: 29 Sep 2022, 10:00 AM
Network issues have now been resolved, VPNext is now available.
Service affected: VPNext
Start: 28 Sep 2022, 3:27 PM
End: 29 Sep 2022, 10:00 AM
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NetGen PRN and CCR - Degraded vMotion ability
Resolved
We are experiencing vmotion issues within the ACI Fabric NextGen DCs at Prentice and CCR. There will be degraded performance and restrictions to vmotions.
This is being investigated by ITS and Cisco TAC
This is being investigated by ITS and Cisco TAC
Resolution: 29 Sep 2022, 10:00 AM
ACI Fabric NextGen DCs at Prentice and CCR has been fixed. VMware is back to normal.
Service affected: Data Centre Network
Start: 26 Sep 2022, 12:20 PM
End: 29 Sep 2022, 10:00 AM
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PRN ACI fabric upgrade
Resolved
Upgrade Cisco Application Policy Infrastructure Controller (APIC) in PRN (Prentice) DC to the following target versions.
Component Current Version Target Version
Cisco APIC aci-apic-dk9.3.2.4d 4.2(7s)
Cisco ACI switches 9000-13.2(4d)/13.2(9f) 14.2(7s)
Component Current Version Target Version
Cisco APIC aci-apic-dk9.3.2.4d 4.2(7s)
Cisco ACI switches 9000-13.2(4d)/13.2(9f) 14.2(7s)
Resolution: 25 Sep 2022, 2:00 AM
Automatic resolution.
Service affected: Data Centre
Start: 24 Sep 2022, 5:00 PM
End: 25 Sep 2022, 8:00 AM
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Exadata Platinum patching - magpie-cluster
Resolved
Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (CPU).
Resolution: 24 Sep 2022, 5:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 24 Sep 2022, 8:00 AM
End: 24 Sep 2022, 5:00 PM
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Switchover Databases to CCR
Resolved
Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).
approx. 5 minute minor disruption per database during switchover from PRN to CCR.
approx. 5 minute minor disruption per database during switchover from PRN to CCR.
Resolution: 24 Sep 2022, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 24 Sep 2022, 5:30 AM
End: 24 Sep 2022, 8:00 AM
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SCCM 2207 Upgrade
Resolved
Scheduled SCCM upgrade from version 2203 to 2207.
SCCM services and Software Centre will be unavailable during this time.
SCCM services and Software Centre will be unavailable during this time.
Resolution: 21 Sep 2022, 10:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager
Start: 21 Sep 2022, 7:30 PM
End: 21 Sep 2022, 10:30 PM
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Reload Leaf and Spine switches at PRNDC - Group 2
Resolved
Reload PRNDC Leaf and Spine switches, which have uptime of more than one year
Resolution: 22 Sep 2022, 1:00 AM
Automatic resolution.
Resolution: 21 Sep 2022, 10:30 PM
Automatic resolution.
Service affected: Data Centre Network
Start: 21 Sep 2022, 7:00 PM
End: 22 Sep 2022, 1:00 AM
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Adhoc Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changes to Production for SI-net applications
Details of the issue and the resolution is recorded https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-20++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would ...reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Details of the issue and the resolution is recorded https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-20++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the attendees who would ...reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 20 Sep 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 20 Sep 2022, 5:00 PM
End: 20 Sep 2022, 5:30 PM
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Password Reset and Activation outage
Resolved
All password change functionality is currently unavailable. Technical teams investigating.
Resolution: 20 Sep 2022, 10:30 AM
An external service suffered an issue that caused some nodes of the Kerberos service to have insufficient resources to process password changes.
Resolution: 20 Sep 2022, 10:30 AM
Service has recovered.
Service affected: Kerberos
Start: 20 Sep 2022, 8:59 AM
End: 20 Sep 2022, 10:30 AM
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RxWorks - degraded application access
Resolved
Some users of the RxWorks application may be experiencing connectivity issues, due to a current database connection fault. ITS engineers are investigating.
Resolution: 20 Sep 2022, 11:45 AM
Local firewall configuration profile restored.
Service affected: RXWorks
Start: 19 Sep 2022, 9:30 AM
End: 20 Sep 2022, 11:45 AM
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CCR ACI fabric upgrade
Resolved
Upgrade of the Cisco Application Policy Infrastructure Controller (APIC) for CCR DC to the following target versions.
Component Current Version Target Version
Cisco APIC aci-apic-dk9.3.2.4d 4.2(7s)
Cisco ACI switches 9000-13.2(4d)/13.2(9f) 14.2(7s)
Cisco APIC CIMC 3.0(4d) 4.1(2g)
Component Current Version Target Version
Cisco APIC aci-apic-dk9.3.2.4d 4.2(7s)
Cisco ACI switches 9000-13.2(4d)/13.2(9f) 14.2(7s)
Cisco APIC CIMC 3.0(4d) 4.1(2g)
Resolution: 30 Nov -0001, 12:00 AM
Automatic resolution.
Service affected: Data Centre
Start: 17 Sep 2022, 5:00 PM
End: 17 Sep 2022, 11:59 PM
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HPC Scratch array network failure
Resolved
A core network component that provides high speed, low latency communications to the HPC systems Tinaroo, FlashLite and Bunya has failed. RCC support are working with the vendor to obtain a new component in the immediate.
Impact: all communication to /scratch, /sw and /homes will hang. Jobs may pause and hang or fail waiting for storage IO. A common error message will be stale file handle for users.
-- update 16:10 18/09/2022: components replaced with spare network hardware in a redundant rack in DC: SERVICES RESTORED --
--
Impact: all communication to /scratch, /sw and /homes will hang. Jobs may pause and hang or fail waiting for storage IO. A common error message will be stale file handle for users.
-- update 16:10 18/09/2022: components replaced with spare network hardware in a redundant rack in DC: SERVICES RESTORED --
--
Resolution: 18 Sep 2022, 4:10 PM
Automatic resolution.
Service affected: Tinaroo HPC
Start: 17 Sep 2022, 2:00 PM
End: 18 Sep 2022, 4:10 PM
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Jira Database Configuration Change
Resolved
A configuration change needs to be made to the underlying Database that Jira uses.
This change is required to stop the alerts we are receiving from the pre-installed app Jira Troubleshooting and Support about the Index Replication Health.
This change is required to stop the alerts we are receiving from the pre-installed app Jira Troubleshooting and Support about the Index Replication Health.
Resolution: 15 Sep 2022, 7:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 15 Sep 2022, 6:00 PM
End: 15 Sep 2022, 7:30 PM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-13++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-13++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 15 Sep 2022, 7:30 AM
Automatic resolution.
Service affected: SI-net
Start: 15 Sep 2022, 7:00 AM
End: 15 Sep 2022, 7:30 AM
Login to request notification
Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-13++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-13++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 15 Sep 2022, 7:30 AM
Automatic resolution.
Service affected: UniFi
Start: 15 Sep 2022, 7:00 AM
End: 15 Sep 2022, 7:30 AM
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Update MySQL RDS for Jira
Resolved
Need to update underlying MySQL RDS version used by Jira.
Jira will be unavailable while the MySQL RDS is being updated.
Jira will be unavailable while the MySQL RDS is being updated.
Resolution: 14 Sep 2022, 7:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 14 Sep 2022, 6:00 PM
End: 14 Sep 2022, 7:30 PM
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SiPass API Services Unavailable
Resolved
PFI SiPass services became unavailable sometime at or before 5:30pm Wed 14 Sep. Clients such as the GUI configuration client, and API clients are receiving an unable to connect to the UQ SiPass servers with an RPC Unavailable error message.
As the EAIT SiPass HR-API and Analytics Data Services DataLake Management Station API services depend on this service to be available, they are currently offline.
EAIT ITIG is working with other ITS colleagues, P+F Security Tech Office, and the vendor to follow up for service restoration.
Additional services may be unavailable as well, but information regarding impact is limited at this time.
Additional ...updates will be provided as available.
As the EAIT SiPass HR-API and Analytics Data Services DataLake Management Station API services depend on this service to be available, they are currently offline.
EAIT ITIG is working with other ITS colleagues, P+F Security Tech Office, and the vendor to follow up for service restoration.
Additional services may be unavailable as well, but information regarding impact is limited at this time.
Additional ...updates will be provided as available.
Read more
Resolution: 15 Sep 2022, 4:10 PM
Update: 15 Sep 2022, 4:10 PM
Service restored.
SiPass server was restarted which cleared an apparent RPC connection issue that was believed to be caused by a crash of the service on the 9th.
Service affected: EAIT SiPass HR-API - Physical Access Control
Start: 14 Sep 2022, 5:30 PM
End: 15 Sep 2022, 4:10 PM
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On Premise Exchange Mail Services - Windows OS Patching
Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute whilst an active cluster node performs a service failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affected by the patching.
Resolution: 14 Sep 2022, 5:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 14 Sep 2022, 4:00 PM
End: 14 Sep 2022, 5:00 PM
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Buildings 21a,60,82,84, Upland Rd, Prince Charles Hospital Network Disruption
Resolved
Multiple buildings, sites connected to the legacy core (MINIDI) are experiencing intermittent network drops. This is under investigation by ITS.
Resolution: 14 Sep 2022, 4:30 PM
Outages resolved, root cause still to be fixed, with access switches in Gerhman Building disconnected from one Agg due to suspect layer 1 issues being the root cause. Further investigations planned.
Service affected: Building Networks
Start: 14 Sep 2022, 12:57 PM
End: 14 Sep 2022, 4:30 PM
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Network Service Disruption, Gerhman Building 60
Resolved
ITS is investigating network issues affecting Building 60. which can be causing intermittent network service issues.
Resolution: 14 Sep 2022, 12:57 PM
Turned off one building agg to restore services. investigation root cause
Service affected: Building Networks
Start: 14 Sep 2022, 11:42 AM
End: 14 Sep 2022, 12:57 PM
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Intermittent failure to map cloud and R: drive
Resolved
Access to RDM via the cloud interface https://cloud.rdm.uq.edu.au is currently unstable
and R: drive shares have some latency
and R: drive shares have some latency
Resolution: 26 Sep 2022, 7:38 AM
Gateway load has dropped, watches reinstated for cloud sync
Update: 26 Sep 2022, 7:38 AM
Service is restored, load is normal on gateways and protocols
Update: 21 Sep 2022, 6:39 AM
Storage has rebuilt, SMB and NFS services restored, cloud sync delays expected
continue to monitor until collections are active
Update: 20 Sep 2022, 4:06 PM
Hardware has been replaced to ensure stability and data integrity, cloud is in maintenance mode to limit risk of load causing more contention.
Service will be monitored and bought back on line as it stabilises overnight
Service affected: UQ Research Data Manager
Start: 14 Sep 2022, 10:58 AM
End: 26 Sep 2022, 7:38 AM
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Windows and Cloud share access
Resolved
Share access is currently degraded due to upstream authentication issues
Resolution: 9 Sep 2022, 7:40 AM
services restarted to lower load on system
Service affected: UQ Research Data Manager
Start: 8 Sep 2022, 9:05 PM
End: 9 Sep 2022, 7:40 AM
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Network upgrade - Forgan Smith level 1
Resolved
There will be no network services on level 1 of the east wing. Please avoid the area. For more information, please call the Project Manager, Keryn Masters 0458 585 405.
Resolution: 8 Sep 2022, 9:30 PM
Automatic resolution.
Service affected: Building Networks
Start: 8 Sep 2022, 6:30 PM
End: 8 Sep 2022, 9:30 PM
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UQ Digital Workspace Maintenance
Resolved
VMware monitoring has identified an issue in Java thread count in the Azure environment. DevOps team noticed that high java thread counts on Node-1.
15 mins of downtime is required to restart the tc-tenant service on node-1 and node2.
During the downtime, there will be an impact on users connecting to desktops and applications, where as there will be no impact on admin user.
15 mins of downtime is required to restart the tc-tenant service on node-1 and node2.
During the downtime, there will be an impact on users connecting to desktops and applications, where as there will be no impact on admin user.
Resolution: 8 Sep 2022, 12:15 AM
Automatic resolution.
Service affected: UQ Digital Workspace
Start: 8 Sep 2022, 12:00 AM
End: 8 Sep 2022, 12:15 AM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-06++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-06++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 7 Sep 2022, 6:00 PM
Automatic resolution.
Service affected: SI-net
Start: 7 Sep 2022, 5:30 PM
End: 7 Sep 2022, 6:00 PM
Login to request notification
Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-06++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-09-06++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 7 Sep 2022, 6:00 PM
Automatic resolution.
Service affected: UniFi
Start: 7 Sep 2022, 5:30 PM
End: 7 Sep 2022, 6:00 PM
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CCR NextGen DC Service Issues - VMs Impacted
Resolved
VM Hosts in CCR DC are being impacted by storage issues. Impact will be to most VMs running in CCR. ITS continue to work to resolve the issue.
Resolution: 6 Sep 2022, 1:00 PM
Connectvity to storage was lost with two hosts down. This is recovered and ann hosts have connectivity again.
Most VM's confirmed recovered. App owners testing and advising if any issues still remain
Service affected: VMware NextGEN CCR DC
Start: 6 Sep 2022, 10:56 AM
End: 6 Sep 2022, 1:00 PM
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Some CRM dashboards are failing to load
Resolved
Some of the dashboards are failing to load on log-in preventing staff from seeing their assigned/unassigned enquiries. Seems limited to ITS dashboards.
Resolution: 6 Sep 2022, 10:24 AM
The ITS dashboard has hit its maximum limit of searching across the operational database. The report has been hard-coded to limit the results to only return from ITS queues.
The ITS dashboard is now working and staff can see their assigned/unassigned enquiries
Longer term strategy to reduce the size of the CRM data tables needs to be addressed.
Update: 6 Sep 2022, 10:24 AM
The ITS dashboard is hitting it's maximum limit of searching across tables in the operational database. The report has been hard-coded to limit the queues searched to include only ITS queues.
The ITS dashboards are now working.
Service affected: Oracle Service Cloud a.k.a Service CRM
Start: 6 Sep 2022, 8:51 AM
End: 6 Sep 2022, 10:24 AM
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MyAurion unavailable
Resolved
MyAurion is currently experiencing issues and is inaccessible.
Resolution: 6 Sep 2022, 8:18 AM
Services restarted and Working now
Service affected: MyAurion
Start: 6 Sep 2022, 8:18 AM
End: 6 Sep 2022, 8:18 AM
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Upgrade of Jira to version 8.20.11
Resolved
An upgrade of ITS on premise version of Jira to version 8.20.11 will be conducted. This will provide a number of security and functionality improvements. Version 8.20.11 has been chosen as the upgrade target, as it is a modern LTS (long term support) Data Center version.
This upgrade will also involve moving the AWS EC2 instance location to a different AWS subscription managed by the ITS Application Administration team.
This upgrade will also involve moving the AWS EC2 instance location to a different AWS subscription managed by the ITS Application Administration team.
Resolution: 3 Sep 2022, 4:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 3 Sep 2022, 10:00 AM
End: 3 Sep 2022, 4:30 PM
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upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-14.1.5.1 to address Sev High vulnerabilities
Resolved
upgrade CCR NGDC Serverfarm Load Balancers (F5) to BIGIP-14.1.5.1 to address Sev High vulnerabilities
GTM will be upgraded to Hotfix-BIGIP-14.1.5.1.0.37.6-ENG (F5 support provided this EHF to address some issues during last patching attempt
GTM will be upgraded to Hotfix-BIGIP-14.1.5.1.0.37.6-ENG (F5 support provided this EHF to address some issues during last patching attempt
Resolution: 1 Sep 2022, 10:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer
Start: 1 Sep 2022, 8:00 PM
End: 1 Sep 2022, 10:00 PM
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eDonations site offline
Resolved
ITS has needed to take the eDonations site offline, while an issue is being investigated.
Resolution: 8 Sep 2022, 10:20 AM
The eDonations platform has been put back to an online state.
Service affected: eDonations
Start: 1 Sep 2022, 11:56 AM
End: 8 Sep 2022, 10:20 AM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-30++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-30++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 31 Aug 2022, 6:00 PM
Automatic resolution.
Service affected: SI-net
Start: 31 Aug 2022, 5:00 PM
End: 31 Aug 2022, 6:00 PM
Login to request notification
Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-30++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-30++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 31 Aug 2022, 6:00 PM
Automatic resolution.
Service affected: UniFi
Start: 31 Aug 2022, 5:00 PM
End: 31 Aug 2022, 6:00 PM
Login to request notification
upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-14.1.5.1 to address Sev High vulnerabilities
Resolved
upgrade PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-14.1.5.1 to address Sev High vulnerabilities
GTM will be upgraded to Hotfix-BIGIP-14.1.5.1.0.37.6-ENG (F5 support provided this EHF to address some issues during last patching attempt
GTM will be upgraded to Hotfix-BIGIP-14.1.5.1.0.37.6-ENG (F5 support provided this EHF to address some issues during last patching attempt
Resolution: 30 Aug 2022, 10:00 PM
Service affected: NGDC Serverfarm Load Balancer
Start: 30 Aug 2022, 8:00 PM
End: 30 Aug 2022, 10:00 PM
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Academic Portal Contact Hours update
Resolved
Extend contact hours field from 120 chars to 520 chars as required by Jac
Resolution: 30 Aug 2022, 5:30 PM
Update deployed successfully
Service affected: Academic Portal
Start: 30 Aug 2022, 5:00 PM
End: 30 Aug 2022, 5:30 PM
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Network upgrade and outage Foxtail building, Long Pocket
Resolved
Network services will not be available in the Foxtail, Tuckeroo and She-Oak buildings between 9am and 5pm. Please avoid these buildings. For further information please contact the Project Manager, Keryn Masters 0458 585 405.
Resolution: 28 Aug 2022, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 28 Aug 2022, 9:00 AM
End: 28 Aug 2022, 5:00 PM
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Update add-ons in Jira
Resolved
The ITS Application Administration team will be updating the following add-ons in Jira:
Hide Time Tracking for JIRA
Jira Misc Custom Fields
JIRA SSO / Single Sign On, JIRA SAML SSO
Hide Time Tracking for JIRA
Jira Misc Custom Fields
JIRA SSO / Single Sign On, JIRA SAML SSO
Resolution: 26 Aug 2022, 7:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 26 Aug 2022, 6:00 PM
End: 26 Aug 2022, 7:30 PM
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Unitask maintenance
Resolved
Unitask will be undergoing maintenance from 8:00pm to 8:30pm. All Unitask services will be unavailable during that time.
Resolution: 25 Aug 2022, 8:30 PM
Automatic resolution.
Service affected: Unitask
Start: 25 Aug 2022, 8:00 PM
End: 25 Aug 2022, 8:30 PM
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Update Cortex XDR agent to all Beta hosts
Resolved
Update Cortex XDR agent to all Beta hosts
Specified hosts configurations will not change, however the agent version will upgrade to v7.8
https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-8/cortex-xdr-agent-release-notes/cortex-xdr-agent-release-information/features-introduced-in-cortex-xdr-agent
Specified hosts configurations will not change, however the agent version will upgrade to v7.8
https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-8/cortex-xdr-agent-release-notes/cortex-xdr-agent-release-information/features-introduced-in-cortex-xdr-agent
Resolution: 25 Aug 2022, 10:30 AM
Automatic resolution.
Service affected: Endpoint Protection Anti Virus
Start: 25 Aug 2022, 10:00 AM
End: 25 Aug 2022, 10:30 AM
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Duhig Library TR 422 switch replacement
Resolved
Level 4 of the Library will be offline while a switch is replaced. For more information, please contact the Project Manager, Keryn Masters on 0458 585 405.
Resolution: 24 Aug 2022, 11:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 24 Aug 2022, 9:00 PM
End: 24 Aug 2022, 11:00 PM
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Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-23++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-23++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 24 Aug 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 24 Aug 2022, 5:00 PM
End: 24 Aug 2022, 5:30 PM
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Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-23++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-23++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 24 Aug 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi
Start: 24 Aug 2022, 5:00 PM
End: 24 Aug 2022, 5:30 PM
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Building 500D 308 Queen St Network is Offline
Resolved
Network services are not available. Potential power issues due to construction work is being investigated.
Resolution: 24 Aug 2022, 9:40 PM
Issue has been resolved by carrier.
Update: 24 Aug 2022, 5:18 PM
Estimated time of repair by carrier has been given of 8pm tonight.
Update: 24 Aug 2022, 3:50 PM
It has been confirmed the fault is with the service provider and they are investigating the fault.
Service affected: Networks
Start: 24 Aug 2022, 3:30 PM
End: 24 Aug 2022, 9:40 PM
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its-isilon02 (nas02) - Scheduled Maintenance
Resolved
There will be no impact to existing connections, however new connections may experience a 1-2 minute delay during this maintenance period.
CR11297 - Restart of lsass service
CR11297 - Restart of lsass service
Resolution: 23 Aug 2022, 11:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 23 Aug 2022, 10:00 PM
End: 23 Aug 2022, 11:00 PM
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ASAv VPN software upgrade for uq-vpn7.router.uq.edu.au - for student MFA roll-out using yubikeys
Resolved
Upgrade Cisco vASA uq-vpn7 Server to version 9.17.1.8 to test and roll out student MFA using yubikeys and also update critical security vulnerability and apply Patches to associated ESXi host - itsesxvpn7-mgmt.inf.dc.uq.edu.au
Resolution: 22 Aug 2022, 11:45 AM
Automatic resolution.
Service affected: Firewalls
Start: 22 Aug 2022, 11:00 AM
End: 22 Aug 2022, 11:45 AM
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Adhoc Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changes to Production for SI-net applications related to FEES issue reported post SI-net upgrade .
Details of the issue and the resolution is recorded - https://jira.its.uq.edu.au/jira/browse/ENTSS-9452
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the att...endees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Details of the issue and the resolution is recorded - https://jira.its.uq.edu.au/jira/browse/ENTSS-9452
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink for the att...endees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 22 Aug 2022, 8:00 AM
Automatic resolution.
Service affected: SI-net
Start: 22 Aug 2022, 7:30 AM
End: 22 Aug 2022, 8:00 AM
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Network upgrade - Gatton B8114 levels 0 and 3
Resolved
No network service on ground floor between 9:30am and 12:00pm and no network service on level 3 between 1pm and 4pm. For further information, please call the Project Manager, Keryn Masters on 0458 585 405
Resolution: 21 Aug 2022, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 21 Aug 2022, 9:30 AM
End: 21 Aug 2022, 5:00 PM
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Oracle development database patching JUL 2022 CPU - Sat 20/08
Resolved
Oracle development database patching JUL 2022 CPU - Sat 20/08
Below databases will be unavailable during the maintenance period, replication tasks will be paused (if any):
ADVDONTS
AOMCDBP2
BSHAP
BSPRODDB
COLLD
COLLT
CTM9EMTS
CTM9TS
DSTATP
DTGOVD
ECPSTEST
ECPSTRA
ERART
ERATS
FS90PROD
HUMBUGB
ITSHSD
ITSHST
MHTS19D
PFABDEVT
PFABTEST
PHIREUPG
QLIKTEST
RESAWUDV
RMAND
RMASTD
SA89PROD
SA90PROD
SA92DEVA
SASDCPDV
SASDCPTS
SITVPROD
SPOKED
SPOKES
SSSDMSDV
SSSDMSSG
...> SSSDMSTS
SYNCD
SYNCS
UQORGDEV
UQORGSTG
UQORGTST
UQSA76PD
UQWEBDEV
UQWEBTST
Below databases will be unavailable during the maintenance period, replication tasks will be paused (if any):
ADVDONTS
AOMCDBP2
BSHAP
BSPRODDB
COLLD
COLLT
CTM9EMTS
CTM9TS
DSTATP
DTGOVD
ECPSTEST
ECPSTRA
ERART
ERATS
FS90PROD
HUMBUGB
ITSHSD
ITSHST
MHTS19D
PFABDEVT
PFABTEST
PHIREUPG
QLIKTEST
RESAWUDV
RMAND
RMASTD
SA89PROD
SA90PROD
SA92DEVA
SASDCPDV
SASDCPTS
SITVPROD
SPOKED
SPOKES
SSSDMSDV
SSSDMSSG
...> SSSDMSTS
SYNCD
SYNCS
UQORGDEV
UQORGSTG
UQORGTST
UQSA76PD
UQWEBDEV
UQWEBTST
Read more
Resolution: 20 Aug 2022, 12:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 20 Aug 2022, 8:00 AM
End: 20 Aug 2022, 12:00 PM
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ESXi Host failure
Resolved
An ESXi Host in the CCR DC is failing to boot. ITS Engineers are investigating. There is no impact on services
Resolution: 22 Aug 2022, 10:49 AM
Host re-imaged and added back to cluster
Service affected: VMware NextGEN CCR DC
Start: 18 Aug 2022, 5:27 PM
End: 22 Aug 2022, 10:49 AM
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Unitask maintenance
Resolved
Unitask will be undergoing maintenance from 8:00pm to 8:30pm. All Unitask services will be unavailable during that time.
Resolution: 17 Aug 2022, 8:30 PM
Automatic resolution.
Service affected: Unitask
Start: 17 Aug 2022, 8:00 PM
End: 17 Aug 2022, 8:30 PM
Login to request notification
Weekly Production Migration for SI-net
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-16++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-16++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 17 Aug 2022, 5:30 PM
Automatic resolution.
Service affected: SI-net
Start: 17 Aug 2022, 5:00 PM
End: 17 Aug 2022, 5:30 PM
Login to request notification
Weekly Production Migration for UniFi
Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-16++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
https://confluence.its.uq.edu.au/confluence/display/ESS/2022-08-16++Weekly+Production+Changes
In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hy...perlink for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.
The Team Change Manager willl contain the Migrator name to migrate the changes into Production.
This service view will be marked to complete as soon as the migration completes.
Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E
Read more
Resolution: 17 Aug 2022, 5:30 PM
Automatic resolution.
Service affected: UniFi
Start: 17 Aug 2022, 5:00 PM
End: 17 Aug 2022, 5:30 PM
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SI-net system outage
Resolved
The SI-net system will be offline for system maintenance. SI-net will be unavailable to users and integrated systems during this maintenance period.
Resolution: 14 Aug 2022, 8:00 PM
The SI-net system is live.
Service affected: SI-net
Start: 13 Aug 2022, 5:00 PM
End: 14 Aug 2022, 8:00 PM
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