IT service updates
UQ Book It user group synching
Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit
Start: 17 Feb 2020, 8:00 AM
End: Unknown
Login to request notification
Exchange 2013 applying cumulative software update
Resolved
A cumulative update is to be applied to the on premise Exchange 2013 environment. We anticipant no major interrupts to email usage for users.
While the updates are applied to the servers throughout the day, there may some minor delays (2 minutes) to mail delivery. These emails should be queued and resent once the servers are back online after patching.
While the updates are applied to the servers throughout the day, there may some minor delays (2 minutes) to mail delivery. These emails should be queued and resent once the servers are back online after patching.
Resolution: 30 May 2020, 8:00 PM
Automatic resolution.
Update: 30 May 2020, 4:58 PM
The change window has been extended to 8pm (by 2 hours). This will allow post update testing. At the moment 3 servers have been patched with one server remaining.
Service affected: Exchange Mail and Calendaring
Start: 30 May 2020, 10:00 AM
End: 30 May 2020, 8:00 PM
Login to request notification
Routine server maintenence for InPlace Production.
Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Reason: Windows Patching.
Resolution: 30 May 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace
Start: 30 May 2020, 7:00 AM
End: 30 May 2020, 9:00 AM
Login to request notification
Learn.UQ (Blackboard) System Maintenance
Resolved
Learn.UQ (Blackboard) will be unavailable while work is carried out to correct the application GUID, which is currently causing 3rd party integrations to fail.
Resolution: 30 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard
Start: 30 May 2020, 6:00 AM
End: 30 May 2020, 7:00 AM
Login to request notification
natural-gas.centre.uq.edu.au site unavailable.
Resolved
The site natural-gas.centre.uq.edu.au will be briefly unavailable while content which was inadvertently removed is restored from backup.
Resolution: 29 May 2020, 3:30 PM
Automatic resolution.
Service affected: CMS - ITS Drupal
Start: 29 May 2020, 3:00 PM
End: 29 May 2020, 3:30 PM
Login to request notification
Blackboard Learn.UQ LTI Integrations Issues
Resolved
Service affected: Blackboard
ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.
ITS has a fix for this issue and will be implementing it tomorrow at 6am.
Learn.UQ (Blackboard) will be offline/unavailable while ITS fixes this issue Sat May 30th from 6am to 7am
ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.
ITS has a fix for this issue and will be implementing it tomorrow at 6am.
Learn.UQ (Blackboard) will be offline/unavailable while ITS fixes this issue Sat May 30th from 6am to 7am
Resolution: 30 May 2020, 6:21 AM
LTI integrations within Learn.UQ (Blackboard) have been restored. Links to external systems such as Chalk & Wire (ePortfolio) are now working.
Service affected: Blackboard Application Servers
Start: 29 May 2020, 7:45 AM
End: 30 May 2020, 6:21 AM
Login to request notification
www.alumni.uq.edu.au unavailable
Resolved
The Drupal site www.alumni.uq.edu.au will be unavailable for approximately 15 minutes while a new version of the site is published.
Resolution: 28 May 2020, 8:30 AM
Automatic resolution.
Service affected: CMS - ITS Drupal
Start: 28 May 2020, 8:15 AM
End: 28 May 2020, 8:30 AM
Login to request notification
Xetta (formally known as OneStopSecure) Upgrade
Resolved
Xetta (formally known as OneStopSecure), upgrade 27/05/20.
There will be an Online Payment Outage from 8:30am 1:30pm on Wednesday 27 May 2020. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other system during the outage.
There will be an Online Payment Outage from 8:30am 1:30pm on Wednesday 27 May 2020. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other system during the outage.
Resolution: 27 May 2020, 1:30 PM
Automatic resolution.
Service affected: OneStopSecure
Start: 27 May 2020, 8:30 AM
End: 27 May 2020, 1:30 PM
Login to request notification
Add New Nodes to Front End IP Pools - Nas02
Resolved
Adding the two new its-isilon02 H-Nodes (nodes 17 and 18) into the front end IP pool, user-smb.
Resolution: 26 May 2020, 7:30 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 26 May 2020, 7:00 PM
End: 26 May 2020, 7:30 PM
Login to request notification
Legacy Compute Migration Project - Polonious CMS
Resolved
Migrating Polonious CMS from legacy to NextGen
Resolution: 26 May 2020, 12:00 PM
Automatic resolution.
Service affected: Polonious CMS
Start: 26 May 2020, 9:01 AM
End: 26 May 2020, 12:00 PM
Login to request notification
UQ Digital Asset Manager Go-Live
Resolved
This is a CX Program deliverable to deliver a new digital asset management tool.
Resolution: 26 May 2020, 5:00 PM
Automatic resolution.
Service affected: UQ Digital Asset Manager DAM
Start: 26 May 2020, 8:00 AM
End: 26 May 2020, 5:00 PM
Login to request notification
Aurion and MyAurion unavailable
Resolved
Aurion and MyAurion will be unavailable on 23rd May 2020 ( 07 AM - 10 AM ) due to upgrade to v11.64.
We apologise for any inconvenience it may cause.
We apologise for any inconvenience it may cause.
Resolution: 23 May 2020, 10:00 AM
Automatic resolution.
Service affected: Aurion
Start: 23 May 2020, 7:00 AM
End: 23 May 2020, 11:00 AM
Login to request notification
Add Additional Disk to cluster storage Pool - Polaris ECS
Resolved
Additional capacity is to be added to the ECS cluster.
This is a hot-add non disruptive process. no down time is needed.
This is a hot-add non disruptive process. no down time is needed.
Resolution: 20 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store
Start: 20 May 2020, 9:30 AM
End: 20 May 2020, 1:00 PM
Login to request notification
Add Additional Disk to cluster storage Pool - CCR ECS
Resolved
Additional capacity is to be added to the ECS cluster.
This is a hot-add non disruptive process. no down time is needed.
This is a hot-add non disruptive process. no down time is needed.
Resolution: 19 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store
Start: 19 May 2020, 9:30 AM
End: 19 May 2020, 1:00 PM
Login to request notification
Add Additional Disk to cluster storage Pool - Prentice ECS
Resolved
Additional capacity is to be added to the ECS cluster.
This is a hot-add non disruptive process. no down time is needed.
This is a hot-add non disruptive process. no down time is needed.
Resolution: 18 May 2020, 1:00 PM
Automatic resolution.
Service affected: ITS ECS S3 Object Store
Start: 18 May 2020, 9:30 AM
End: 18 May 2020, 1:00 PM
Login to request notification
Maintenance of Unitask
Resolved
Unitask instances will be restarted to resolve high memory consumption issues.
During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 17 May 2020, 4:30 AM
Automatic resolution.
Service affected: Unitask
Start: 17 May 2020, 4:00 AM
End: 17 May 2020, 4:30 AM
Login to request notification
JAMF Pro 10.21 Patching
Resolved
Jamf cloud 10.21 is being patched as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 May 2020, 1:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 16 May 2020, 9:00 PM
End: 17 May 2020, 1:00 AM
Login to request notification
Learn.UQ (Blackboard) service disruption for database maintenance
Resolved
Learn.UQ (Blackboard) will undergo database maintenance between 5am to 5:15am Saturday 16 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 5:15am Saturday 16 May 2020
Resolution: 16 May 2020, 5:15 AM
Maintenance work on the Blackboard database has been completed successfully.
Service affected: Blackboard
Start: 16 May 2020, 5:00 AM
End: 16 May 2020, 5:15 AM
Login to request notification
SharePoint migration
Resolved
The Legacy Compute Migration project is moving SharePoint from the legacy environment to the NextGen environment.
Resolution: 16 May 2020, 12:00 PM
Automatic resolution.
Service affected: SharePoint
Start: 16 May 2020, 4:00 AM
End: 16 May 2020, 12:00 PM
Login to request notification
Exchange Control Panel (ECP) unavailable - management of distribution lists
Resolved
The an issue with Exchange Control Panel. This mainly affected the management of distribution group memberships via https://exchange.uq.edu.au/ECP.
User mailbox and delivery is not affected.
The current workaround it to contract an IT delegate with the appropriate permission who should be able to assist with updating the group membership via AD Users and Computers or the Exchange PowerShell.
Early next week, ITS will be working on a a fix for the issue. An update will be posted to this notice next week.
We apologies for any inconveniences caused.
User mailbox and delivery is not affected.
The current workaround it to contract an IT delegate with the appropriate permission who should be able to assist with updating the group membership via AD Users and Computers or the Exchange PowerShell.
Early next week, ITS will be working on a a fix for the issue. An update will be posted to this notice next week.
We apologies for any inconveniences caused.
Resolution: 30 May 2020, 8:43 PM
The Exchange on-premise environment has been patched which has resolved the issues with the ECP. Delegates are able to access the ECP via their browser again.
Update: 30 May 2020, 8:43 PM
The on premise exchange environment has now been updated and this has resolved the issue with the ECP. It is available again for delegates to use.
Service affected: Exchange Mail and Calendaring
Start: 15 May 2020, 10:20 PM
End: 30 May 2020, 8:43 PM
Login to request notification
UniFi integration with UQ Authenticate
Resolved
UniFi will now use UQ Authenticate for sign in, replacing the existing login screen.
You can find more information about UQ Authenticate here: https://auth.uq.edu.au/about/
You can find more information about UQ Authenticate here: https://auth.uq.edu.au/about/
Resolution: 14 May 2020, 8:00 PM
Automatic resolution.
Service affected: UniFi
Start: 14 May 2020, 6:00 PM
End: 14 May 2020, 8:00 PM
Login to request notification
Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)
Resolved
Oracle CPU April 2020 patching for Oracle DBs on Linux Hosts (NGDC VMs)
Note:
This is usually a pre-approved CR.
Note:
This is usually a pre-approved CR.
Resolution: 14 May 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 14 May 2020, 7:00 AM
End: 14 May 2020, 8:00 AM
Login to request notification
Learn.UQ (Blackboard) service disruption for critical maintenance
Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Update: 12 May 2020, 6:16 PM
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Service affected: Blackboard Application Servers
Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
Login to request notification
Learn.UQ (Blackboard) service disruption for critical maintenance
Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 4am to 7am Wednesday 13 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 4am to 7am Wednesday 13 May 2020.
Resolution: 13 May 2020, 7:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 13 May 2020, 4:00 AM
End: 13 May 2020, 7:00 AM
Login to request notification
Learn.UQ (Blackboard) service disruption for critical maintenance
Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 9am Saturday 9 May 2020. Some users may experience a service disruption during that time. It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 9 May 2020.
Resolution: 9 May 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 9 May 2020, 5:00 AM
End: 9 May 2020, 9:00 AM
Login to request notification
JAMF Pro 10.21 Update
Resolved
Jamf cloud upgrading from 10.20 to 10.21 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 9 May 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 9 May 2020, 12:00 AM
End: 9 May 2020, 10:00 AM
Login to request notification
Deployment of new process
Resolved
A Staff Disclosures process - Secondary Employment Register will be deployed.
During the deployment staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
During the deployment staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 5 May 2020, 7:20 AM
The Staff Disclosures process - Secondary Employment Register was deployed.
Service affected: Unitask
Start: 5 May 2020, 7:00 AM
End: 5 May 2020, 7:20 AM
Login to request notification
Allocate Plus Database Patching
Resolved
JDR (Allocate+ Vendor) request to take a scheduled outage at the following time - Sunday Morning May 3rd - 6am to 7am (AEST). The purpose of the outage will be to apply the latest database security patches. The actual outage should be 2-10 minutes.
Resolution: 3 May 2020, 7:00 AM
Scheduled change completed successfully
Resolution: 3 May 2020, 7:00 AM
Completed successfully
Update: 3 May 2020, 6:49 AM
Completed
Update: 3 May 2020, 6:00 AM
Started
Service affected: Allocate +
Start: 3 May 2020, 6:00 AM
End: 3 May 2020, 7:00 AM
Login to request notification
Hazardous Works - SSD capacity upgrades (NAS01)
Resolved
This CR will increase the SSD tier capacity in each of the existing 6 H-nodes. the Process is non-disruptive to service, however is hazardous in nature as a single node will be taken offline at a time.
This work will be conducted by EMC technicians
This work will be conducted by EMC technicians
Resolution: 2 May 2020, 11:45 PM
Automatic resolution.
Service affected: nas01 NFS File Storage
Start: 2 May 2020, 8:45 PM
End: 2 May 2020, 11:45 PM
Login to request notification
Hazardous Works - SSD capacity upgrades (NAS02)
Resolved
This CR will increase the SSD tier capacity in each of the existing 6 H-nodes. the Process is non-disruptive to service, however is hazardous in nature as a single node will be taken offline at a time.
This work will be conducted by EMC technicians
This work will be conducted by EMC technicians
Resolution: 2 May 2020, 8:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 2 May 2020, 5:00 PM
End: 2 May 2020, 8:00 PM
Login to request notification
Learn.UQ (Blackboard) service disruption for critical maintenance
Resolved
Learn.UQ (Blackboard) will undergo critical maintenance between 5am to 9am Saturday 2 May 2020.
Some users may experience a service disruption during that time.
It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 2 May 2020.
Some users may experience a service disruption during that time.
It is recommended to not use Learn.UQ (Blackboard) between 5am to 9am Saturday 2 May 2020.
Resolution: 2 May 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 2 May 2020, 5:00 AM
End: 2 May 2020, 9:00 AM
Login to request notification
Scheduled maintenance of InPlace
Resolved
InPlace is scheduled for an upgrade from 4.8.4 to 4.10.4 to commence 5pm AEST through till 11pm AEST on 1 May 2020
Service will be unavailable while the upgrade is taking place.
Service will be unavailable while the upgrade is taking place.
Resolution: 1 May 2020, 8:00 PM
Upgrade completed. Users may experience idle session timeout warnings, if this occurs please clear browser cache, restart browser and resume operation.
Service affected: InPlace
Start: 1 May 2020, 5:00 PM
End: 1 May 2020, 8:00 PM
Login to request notification
Maintenance of Unitask
Resolved
The following actions will be performed:
1. Renew Bonitas license,
2. Deploy new schema required for new process
3. Rename existing schema
4. Set new set of permissions for new APIs
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
1. Renew Bonitas license,
2. Deploy new schema required for new process
3. Rename existing schema
4. Set new set of permissions for new APIs
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 29 Apr 2020, 5:20 PM
Automatic resolution.
Service affected: Unitask
Start: 29 Apr 2020, 5:00 PM
End: 29 Apr 2020, 5:20 PM
Login to request notification
Azure and SCCM configuration updates to enable Intune and SCCM co-management for subset of Windows 10 clients (CR#6988)
Resolved
Currently, windows 10 clients are managed using SCCM (System Center Configuration Manager).
This change will pilot a workload with a separate collection of devices, allowing them to be co-managed this means they can be concurrently managed by using both Configuration Manager and Microsoft Intune.
Piloting allows us to test the Intune functionality with a subset of devices before switching a larger group.
This change will pilot a workload with a separate collection of devices, allowing them to be co-managed this means they can be concurrently managed by using both Configuration Manager and Microsoft Intune.
Piloting allows us to test the Intune functionality with a subset of devices before switching a larger group.
Resolution: 29 Apr 2020, 12:00 PM
Automatic resolution.
Service affected: Microsoft Azure
Start: 29 Apr 2020, 8:00 AM
End: 29 Apr 2020, 12:00 PM
Login to request notification
Blackboard Learn.UQ: Enable httpd Keepalive requests
Resolved
This change will enable the Apache httpd keepalive requests within the Blackboard application servers.
Resolution: 29 Apr 2020, 5:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 29 Apr 2020, 4:00 AM
End: 29 Apr 2020, 5:00 AM
Login to request notification
Reboot of Jira Hosts to Increase EBS Volume Size
Resolved
A reboot of the Jira Servers are required to increase the EBS volume size.
This is where Jira stores the temporary files such as import / export files, attachment files and indexes.
This is where Jira stores the temporary files such as import / export files, attachment files and indexes.
Resolution: 28 Apr 2020, 10:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 28 Apr 2020, 9:00 PM
End: 28 Apr 2020, 10:30 PM
Login to request notification
On Premise Exchange Mail Services - Windows OS Patching
Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not noticed or be affect by the patching.
Resolution: 28 Apr 2020, 8:00 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring
Start: 28 Apr 2020, 7:00 PM
End: 28 Apr 2020, 8:00 PM
Login to request notification
Exams Management System Upgrade
Resolved
The Exams Management System will be upgraded to the latest version.
Resolution: 27 Apr 2020, 10:00 PM
Automatic resolution.
Service affected: Databee Exams Manager
Start: 27 Apr 2020, 5:00 PM
End: 27 Apr 2020, 10:00 PM
Login to request notification
Upgrade of Azure AD connectors (CR#6981)
Resolved
Azure sync will be disabled while the Azure AD connect software is upgraded. This normally pushes updates to AD users to Azure for O365 every 30 minutes. A sync operation will be performed on completion of the upgrade.
Resolution: 27 Apr 2020, 7:00 PM
Automatic resolution.
Service affected: Microsoft Azure
Start: 27 Apr 2020, 5:00 PM
End: 27 Apr 2020, 7:00 PM
Login to request notification
Learn.UQ (Blackboard) intermittent issues
Resolved
Learn.UQ (Blackboard) is experiencing heavy load and some users may be experiencing pages loading slowly, or may be logged out.
ITS engineers are investigating.
ITS engineers are investigating.
Resolution: 27 Apr 2020, 11:10 AM
The Learn.UQ (Blackboard) service has been stabilised.
Service affected: Blackboard Application Servers
Start: 27 Apr 2020, 10:01 AM
End: 27 Apr 2020, 11:10 AM
Login to request notification
NAS02 - Node Firmware Patching to v10.3.3
Resolved
Maintenance activity - NAS02 (Isilon cluster)
*Activity* - Node Firmware Upgrade v10.3.1 to v10.3.3.
This systems hosts home drive and shared network drives connected via nas02.storage.uq.edu.au
*Impact* - NONE. This is a non-disruptive maintenance activity.
*Activity* - Node Firmware Upgrade v10.3.1 to v10.3.3.
This systems hosts home drive and shared network drives connected via nas02.storage.uq.edu.au
*Impact* - NONE. This is a non-disruptive maintenance activity.
Resolution: 25 Apr 2020, 11:00 PM
Cluster firmware upgrade completed successfully.
Service affected: nas02 Group & Home File Shares
Start: 25 Apr 2020, 6:00 PM
End: 25 Apr 2020, 11:00 PM
Login to request notification
Some background database processes are failing to start
Resolved
The Data Services DBA team are currently investigating errors reported by the database.
The impact to applications is to be determined though the following databases are showing errors forking processes
AURP2 - Arion Production
COLLP2 - Collations
FS92FNTA - UniFi Functional Test
FS92PREP - UniFi Pre-production
FS92PTST - UniFi production test
HUBP2 - Data Hub Production
ODIP2 - Oracle Data Integrator Production
SA92FNTA - SI-net Functional test
SA92PROJ - SI-net project
SA92PTST - SI-net Production Test
SA92SBOX - SI-net Sandbox
SA92TSTA - SI-net Test
SALGLADV - SI-net legacy data
The impact to applications is to be determined though the following databases are showing errors forking processes
AURP2 - Arion Production
COLLP2 - Collations
FS92FNTA - UniFi Functional Test
FS92PREP - UniFi Pre-production
FS92PTST - UniFi production test
HUBP2 - Data Hub Production
ODIP2 - Oracle Data Integrator Production
SA92FNTA - SI-net Functional test
SA92PROJ - SI-net project
SA92PTST - SI-net Production Test
SA92SBOX - SI-net Sandbox
SA92TSTA - SI-net Test
SALGLADV - SI-net legacy data
Resolution: 25 Apr 2020, 7:31 PM
The issue was found to be caused by the Oracle Cloud Control Monitoring agent spawning runaway exacli processes.
The agent had been cleaned up and the monitoring targets will be removed and re-added.
The impact was limited to background process errors which has now been resolved
There was no interruption for any production applications.
Update: 25 Apr 2020, 7:12 PM
Data Hub has been confirmed to be unaffected
Update: 25 Apr 2020, 7:11 PM
Data Hub has been confirmed to be unaffected
Update: 25 Apr 2020, 6:31 PM
Aurion has been confirmed to be unaffected
Attunity has been confirmed to be unaffected
Service affected: Oracle Production DB Hosting
Start: 25 Apr 2020, 11:00 AM
End: 25 Apr 2020, 7:31 PM
Login to request notification
Blackboard Learn.UQ: Shibboleth authentication loop mitigation
Resolved
Blackboard Learn.UQ usage has increased substantially as a result of COVID-19 and the shift to online learning. An issue has been identified with the Shibboleth authentication configuration within the Apache httpd web service on the Application Servers which is resulting in unnecessary CPU and system resource consumption. This change aims to resolve this issue.
Resolution: 25 Apr 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 25 Apr 2020, 5:00 AM
End: 25 Apr 2020, 9:00 AM
Login to request notification
Switchover Aurion Database to CCR
Resolved
Switchover Aurion Database to CCR
Resolution: 24 Apr 2020, 6:15 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 24 Apr 2020, 6:00 PM
End: 24 Apr 2020, 6:15 PM
Login to request notification
Digicert requests unavailable
Resolved
Approval of certificates in Digicert are unable to be completed. Digicert are working on the Issue.
Resolution: 24 Apr 2020, 9:37 AM
Digicert have rectified the issue.
Service affected: SSL/TLS Infrastructure
Start: 23 Apr 2020, 5:08 PM
End: 24 Apr 2020, 9:37 AM
Login to request notification
Intermittent UQ staff and student email service issues
Resolved
Some users of Office 365 email services for UQ staff and UQ students may experience some intermittent service issues, including:
- not being able to access their mailbox via Outlook Web Access
- delayed email delivery
- delayed email sending
Microsoft are aware of these problems and are analysing the recent service update and associated logs to verify if this is the source of the issue.
- not being able to access their mailbox via Outlook Web Access
- delayed email delivery
- delayed email sending
Microsoft are aware of these problems and are analysing the recent service update and associated logs to verify if this is the source of the issue.
Resolution: 22 Apr 2020, 9:40 AM
Microsoft have confirmed full restore of mail functionality, including connecting to email services and sending email.
Update: 21 Apr 2020, 9:36 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Users may notice that their mail will be stuck in their "Outbox" folder for the duration of the delay.
Update: 21 Apr 2020, 7:32 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Users may notice that their mail will be stuck in their "Outbox" folder for the duration of the delay.
Update: 21 Apr 2020, 6:02 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 5:02 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 4:01 PM
Update from Microsoft: Users may experience delays of up to four hours when sending mail.
Update: 21 Apr 2020, 3:30 PM
Users may unable to send mail using any Exchange Online protocol.
Additionally, some users may experience delays when attempting to send mail.
Microsoft are working on gathering data from the affected users for analysis.
Service affected: Exchange Mail and Calendaring
Start: 21 Apr 2020, 9:48 AM
End: 22 Apr 2020, 9:40 AM
Login to request notification
Learn.UQ (Blackboard) unavailable
Resolved
Learn.UQ will be unavailable for urgent maintenance between 12am and 1am on 21 April 2020. ITS apologises for the inconvenience.
Update: 21 Apr 2020, 1:00 AM
Service has been restored
Service affected: Blackboard
Start: 21 Apr 2020, 12:01 AM
End: 21 Apr 2020, 1:00 AM
Login to request notification
Learn.UQ (Blackboard) performance issues
Resolved
Due to high loads, service availability issues are currently affecting https://learn.uq.edu.au (Blackboard).
Some users may experience poor system performance or intermittent failures.
ITS engineers are currently investigating as a priority.
Some users may experience poor system performance or intermittent failures.
ITS engineers are currently investigating as a priority.
Update: 20 Apr 2020, 3:01 AM
Service stability restored.
Service affected: Blackboard
Start: 20 Apr 2020, 11:20 AM
End: 20 Apr 2020, 3:01 PM
Login to request notification
RDM Cloud deminished capacity
Resolved
RDM cloud and sync client access has deminished capacity and is intermittently unavailable. ITS Research Support and Infrastructure Services are investigating.
Resolution: 16 Apr 2020, 2:25 PM
The RDM Cloud service has been restored. Underlying storage issues have been addressed.
Service affected: UQ Research Data Manager
Start: 16 Apr 2020, 11:40 AM
End: 16 Apr 2020, 2:25 PM
Login to request notification
Blackboard Learn.UQ unavailable.
Resolved
Blackboard Learn.UQ is unavailable. ITS is investigating.
Resolution: 16 Apr 2020, 2:15 PM
Learn.UQ (Blackboard) service has returned to normal operation as of 2.15pm. The underlying storage array issue has been resolved by EMC and ITS IS
Resolution: 16 Apr 2020, 2:35 PM
Service restored
Update: 16 Apr 2020, 1:18 PM
Blackboard is currently unavailable due to technical issues with underlying storage infrastructure. ITS is working with the product Vendor on site to address this as quickly as possible.
Service affected: Blackboard Application Servers
Start: 16 Apr 2020, 10:20 AM
End: 16 Apr 2020, 2:15 PM
Login to request notification
Blackboard Learn.UQ LTI Integrations Issues
Resolved
ITS technicians have been alerted to an issue which is impacting one or more LTI integrations within Learn.UQ (Blackboard) causing links to external systems such as Chalk & Wire (ePortfolio) to have been reset.
ITS have contacted the vendor (Blackboard) and are investigating.
ITS have contacted the vendor (Blackboard) and are investigating.
Resolution: 21 Apr 2020, 7:27 AM
LTI integrations are restored.
Update: 21 Apr 2020, 1:07 AM
A fix has been implemented and ITS is waiting on the Chalk and Wire vendor to confirm
Update: 20 Apr 2020, 7:20 PM
An update to Learn.UQ (Blackboard) has been scheduled from 12 am - 1 am which will cause an outage.
It is expected that this change will resolve this issue.
Update: 20 Apr 2020, 1:29 PM
ITS and Blackboard continue to investigate.
Update: 20 Apr 2020, 10:40 AM
ITS is still investigating a resolution.
Service affected: Blackboard
Start: 15 Apr 2020, 2:05 PM
End: 21 Apr 2020, 7:27 AM
Login to request notification
Hazardous Works - Hardware expansion (NAS02)
Resolved
This CR will add an additional 4 nodes to the Isilon cluster to increase throughput and capacity.
This work will be conducted by EMC technicians.
**This process is non-disruptive and cluster expansions is part of the fundamentals functionality of the cluster. CR is being logged for awareness
This work will be conducted by EMC technicians.
**This process is non-disruptive and cluster expansions is part of the fundamentals functionality of the cluster. CR is being logged for awareness
Resolution: 14 Apr 2020, 5:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 14 Apr 2020, 9:00 AM
End: 14 Apr 2020, 5:00 PM
Login to request notification
Enable F5 OneConnect profile for Blackboard Learn.UQ application frontend
Resolved
The F5 OneConnect profile will be enabled for the Blackboarad Learn.UQ application servers.
Resolution: 11 Apr 2020, 5:15 AM
Automatic resolution.
Service affected: Blackboard Application Servers
Start: 11 Apr 2020, 5:00 AM
End: 11 Apr 2020, 5:15 AM
Login to request notification
Emergency reboot of Jira hosts to resolve temp space issues
Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
It stores the temporary files such as import / export files, attachment files and indexes.
Resolution: 8 Apr 2020, 10:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 8 Apr 2020, 9:00 PM
End: 8 Apr 2020, 10:30 PM
Login to request notification
FlexNet page errors
Resolved
The FlexNet portal is experiencing problems with displaying some management views and reports.
Resolution: 6 Apr 2020, 11:33 AM
Normal operation has been restored
Service affected: Flexera
Start: 6 Apr 2020, 10:00 AM
End: 6 Apr 2020, 11:33 AM
Login to request notification
Programs and Courses is offline
Resolved
The Programs and Courses website is currently experiencing issues.
ITS staff are investigating.
ITS staff are investigating.
Resolution: 3 Apr 2020, 10:47 AM
The underlying issue has been fixed.
The site is working now.
Service affected: Programs & Courses
Start: 3 Apr 2020, 8:15 AM
End: 3 Apr 2020, 10:47 AM
Login to request notification
Deploy changes to process
Resolved
A new version of the Removal of Financial Liability process will be deployed.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 2 Apr 2020, 5:15 PM
Automatic resolution.
Service affected: Unitask
Start: 2 Apr 2020, 5:00 PM
End: 2 Apr 2020, 5:15 PM
Login to request notification
Restart of Confluence faulty server node
Resolved
One of the Confluence server node has a fault. We are about to remove the faulty node, and a new server node should automatically be created and be added back into the load balancer.
We anticipated no outage as the server node will be added back into the load balancer. However, this is a precautionary Service Status entry as we are working on resolving the issue.
We anticipated no outage as the server node will be added back into the load balancer. However, this is a precautionary Service Status entry as we are working on resolving the issue.
Resolution: 2 Apr 2020, 3:26 PM
Faulty Server node has been terminated a new server node was automatically provisioned and added back into the load balancer. This did not cause an outage.
Service affected: ITS Confluence
Start: 2 Apr 2020, 2:26 PM
End: 2 Apr 2020, 3:26 PM
Login to request notification
App Volumes Service Down
Resolved
Users who login to VDI will receive an error stating the App Volume Manager is unable to connect error code 401.
This is currently being investigated by ITS engineers
This is currently being investigated by ITS engineers
Resolution: 31 Mar 2020, 10:44 PM
This issue is now resolved an issue was found in a config and has been updated.
Service affected: VDI Servers
Start: 31 Mar 2020, 8:16 PM
End: 31 Mar 2020, 10:44 PM
Login to request notification
Apply vSphere Appliance update vCenter Server 6.7.0.42300 Build 15808844
Resolved
Apply latest patch update to the vCenter server and PSC for following sites:
VMware PRN DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
vCenter Server 6.7.0.42300 Build 15808844 update
Photo OS Security updates
VMware PRN DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
vCenter Server 6.7.0.42300 Build 15808844 update
Photo OS Security updates
Resolution: 31 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC
Start: 31 Mar 2020, 5:00 PM
End: 31 Mar 2020, 8:00 PM
Login to request notification
Current service availability issues for Learn.UQ (Blackboard) service
Resolved
Service availability issues are currently affecting https://learn.uq.edu.au (Blackboard).
Some users may be experiencing poor system performance, or intermittent failures to access the service.
ITS engineers are currently investigating as a priority.
Some users may be experiencing poor system performance, or intermittent failures to access the service.
ITS engineers are currently investigating as a priority.
Resolution: 30 Mar 2020, 12:30 PM
Automatic resolution.
Update: 30 Mar 2020, 2:01 PM
The Learn.UQ service experienced a dramatic spike in traffic which resulted in network congestion through to dependent services, particular Database. Additional measures have been put in to allow the system to more optimally handle the increase in traffic.
Service affected: Blackboard
Start: 30 Mar 2020, 11:46 AM
End: 30 Mar 2020, 12:30 PM
Login to request notification
Jamf Pro 10.20 Update
Resolved
Jamf cloud upgrading from 10.19 to 10.20 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 28 Mar 2020, 9:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 27 Mar 2020, 11:00 PM
End: 28 Mar 2020, 9:00 AM
Login to request notification
Emergency reboot of Unitask
Resolved
One of the instances is having issues loading the code and some tasks are failing to be executed.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical details
The application in one of the instance is throwing class loader exceptions. Tomcat will be restarted to fix the issue
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical details
The application in one of the instance is throwing class loader exceptions. Tomcat will be restarted to fix the issue
Resolution: 27 Mar 2020, 3:02 PM
Automatic resolution.
Service affected: Unitask
Start: 27 Mar 2020, 3:00 PM
End: 27 Mar 2020, 3:02 PM
Login to request notification
Deployment of new process
Resolved
The Legal Service Request process will be deployed
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 26 Mar 2020, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 26 Mar 2020, 5:00 PM
End: 26 Mar 2020, 5:30 PM
Login to request notification
Emergency reboot of Unitask
Resolved
The application servers are running out of memory. To mitigate any further impact Unitask is going to be restarted.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical details
Tomcat is exhausting the memory available in the instances. The 2 Tomcat services will be restarted one at a time to reduce the impact to users alrea...dy logged in.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical details
Tomcat is exhausting the memory available in the instances. The 2 Tomcat services will be restarted one at a time to reduce the impact to users alrea...dy logged in.
Read more
Resolution: 20 Mar 2020, 11:00 AM
Unitask was restarted.
Service affected: Unitask
Start: 20 Mar 2020, 10:50 AM
End: 20 Mar 2020, 11:00 AM
Login to request notification
Emergency reboot of Jira hosts to resolve temp space issues and apply latest OS Patches
Resolved
A reboot of the Jira Servers are required to fix a temp space issue.
It stores the temporary files such as import / export files, attachment files and indexes.
Some outstanding OS patches will be applied during this maintenance window.
It stores the temporary files such as import / export files, attachment files and indexes.
Some outstanding OS patches will be applied during this maintenance window.
Resolution: 19 Mar 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 19 Mar 2020, 5:00 PM
End: 19 Mar 2020, 6:30 PM
Login to request notification
Jamf Pro 10.19 Update
Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 17 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: JAMF Cloud
Start: 17 Mar 2020, 7:00 PM
End: 17 Mar 2020, 8:00 PM
Login to request notification
Ned Hanlon networks down
Resolved
Hardware has failed in Ned Hlanlon building 902 affecting several floors.
ITS staff are will replace failed hardware.
ITS staff are will replace failed hardware.
Resolution: 17 Mar 2020, 11:21 AM
repatched all links
Update: 17 Mar 2020, 7:36 AM
ITS Engineer will replace hardware morning Tuesday 17th.
Service affected: Networks
Start: 16 Mar 2020, 3:57 PM
End: 17 Mar 2020, 11:21 AM
Login to request notification
SI-net application patching
Resolved
SI-net will be offline for system maintenance.
Resolution: 15 Mar 2020, 8:26 PM
SI-net has been successfully patched and is now available for use.
Service affected: SI-net
Start: 15 Mar 2020, 4:00 PM
End: 15 Mar 2020, 8:26 PM
Login to request notification
Switchover Databases to PRN
Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).
approx. 5 minute minor disruption per database during switchover from CCR to Prentice.
approx. 5 minute minor disruption per database during switchover from CCR to Prentice.
Resolution: 14 Mar 2020, 7:00 AM
The issue is considered resolved but there are still occasional experiences of slowness.
Service affected: Oracle Production DB Hosting
Start: 14 Mar 2020, 6:00 AM
End: 14 Mar 2020, 7:00 AM
Login to request notification
ECP Update in 2020 profiles onwards
Resolved
A modified policy for Electronci Course Profile System has been put in place for UQ grade descriptiors for 2020 course profiles onwards.
These were rolled out for Semester 1, 2020, but due to sizing limitations, the site will need to link to the Policies and Procedures Library.
This release will complete those changes. We do not believe there will be any interruption to service.
These were rolled out for Semester 1, 2020, but due to sizing limitations, the site will need to link to the Policies and Procedures Library.
This release will complete those changes. We do not believe there will be any interruption to service.
Resolution: 11 Mar 2020, 4:45 PM
Change completed successfully
Service affected: Electronic Course Profile System
Start: 11 Mar 2020, 4:30 PM
End: 11 Mar 2020, 4:45 PM
Login to request notification
Amazon Web Services EC2 operatonal issues
Resolved
Amazon have posted the below operation issue with EC2s in the Sydney Region
-----------------------------
EC2 launch failures in AP-SOUTHEAST-2 Region
04:04 PM PDT We are investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region.
------------------------
You can follow the Amazon service status here: https://status.aws.amazon.com/#AP_block
-----------------------------
EC2 launch failures in AP-SOUTHEAST-2 Region
04:04 PM PDT We are investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region.
------------------------
You can follow the Amazon service status here: https://status.aws.amazon.com/#AP_block
Resolution: 11 Mar 2020, 10:22 AM
[05:04 PM PDT] Between 2:15 PM and 4:40 PM PDT we experienced increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region. The issue has been resolved and the service is operating normally.
Update: 11 Mar 2020, 9:54 AM
[04:41 PM PDT] We are still investigating increased error rates for new launches in a single Availability Zone in the AP-SOUTHEAST-2 Region and continue working towards resolution.
Service affected: Amazon Web Services
Start: 11 Mar 2020, 9:04 AM
End: 11 Mar 2020, 10:22 AM
Login to request notification
UQ Book It Intermittent Performance Issues
Resolved
UQ Book It is intermittently experiencing delays from the UQ Book It servers causing pages and actions to load slowly or timeout.
Resolution: 3 Apr 2020, 2:11 PM
Heavy load was being placed on the server to generate large reports
Service affected: UQ Bookit
Start: 10 Mar 2020, 11:00 AM
End: 3 Apr 2020, 2:11 PM
Login to request notification
SI-net application patching
Resolved
SI-net will be offline for system maintenance.
Resolution: 6 Mar 2020, 5:30 PM
The outage for SI-net application patching has been cancelled and will be rescheduled at a later date.
Service affected: SI-net
Start: 8 Mar 2020, 7:00 AM
End: 6 Mar 2020, 5:30 PM
Login to request notification
Exadata Platinum patching - magpie-cluster
Resolved
Patch the PRN Exadata with the Jan 2020 Bundle Patch.
Resolution: 7 Mar 2020, 8:00 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 7 Mar 2020, 8:00 AM
End: 7 Mar 2020, 8:00 PM
Login to request notification
Switchover Databases to CCR
Resolved
Switchover Databases to plover-cluster (CCR) to allow for the patching of magpie-cluster (PRN)
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
approx. 5 minute minor disruption per database during switchover from Prentice to CCR.
Resolution: 7 Mar 2020, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 7 Mar 2020, 6:00 AM
End: 7 Mar 2020, 7:00 AM
Login to request notification
InPlace unavailable
Resolved
Customers currently unable to login to InPlace. Error presents as an expired certificate.
ITS staff are investigating as a matter of priority.
ITS staff are investigating as a matter of priority.
Resolution: 9 Mar 2020, 10:41 AM
Identity Management team have issued a new certificate and Vendor has applied successfully to the server, operation of InPlace is restored to normal.
Service affected: InPlace
Start: 7 Mar 2020, 1:00 AM
End: 9 Mar 2020, 10:41 AM
Login to request notification
Switchover Aurion Production Database from PRN to CCR
Resolved
Switchover Aurion Production Database from PRN to CCR
Resolution: 5 Mar 2020, 7:05 PM
Automatic resolution.
Service affected: Aurion
Start: 5 Mar 2020, 7:00 PM
End: 5 Mar 2020, 7:05 PM
Login to request notification
Hazardous Works - AWS Direct Connect Planned Maintenance (Global Switch)
Resolved
Amazon are performing third party maintenance on the Global Switch Direct Connect. The Equinix Direct Connect will remain untouched during this maintenance window.
Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.
This maintenance is scheduled to avoid disrupting redundant connections at the same time.
If you encounter any problems with your connection after the end of this maintenance window, please contact AWS Support1.
Planned maintenance has been scheduled on an AWS Direct Connect router in Global Switch SY6, Sydney, AUS. During this maintenance window, your AWS Direct Connect services associated with this event may become unavailable.
This maintenance is scheduled to avoid disrupting redundant connections at the same time.
If you encounter any problems with your connection after the end of this maintenance window, please contact AWS Support1.
Resolution: 4 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect
Start: 3 Mar 2020, 11:01 PM
End: 4 Mar 2020, 5:00 AM
Login to request notification
SVN scheduled maintenance
Resolved
https://svn.its.uq.edu.au will be temporarily unavailable between 9am and 12pm as maintenance is performed on the underlying infrastructure. Checkouts and commits will fail during this time.
Resolution: 3 Mar 2020, 12:00 PM
Automatic resolution.
Service affected: Subversion
Start: 3 Mar 2020, 9:00 AM
End: 3 Mar 2020, 12:00 PM
Login to request notification
Hazardous Works - AWS Direct Connect Planned Maintenance
Resolved
Amazon are performing third party maintenance on the Equinix Direct Connect. The Global Switch Direct Connect will remain untouched during this maintenance window.
Hello,
Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Wed, 19 Feb 2020 13:01:00 GMT to Wed, 19 Feb 2020 19:00:00 GMT for 6 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.
This maintenance is scheduled to avoid disrupting redundant connections at the same time.
If you encounter any problems with your connection after the end of this maintenance window..., please contact AWS Support1.
1 https://aws.amazon.com/support
Sincerely,
Amazon Web Services
Hello,
Planned maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Wed, 19 Feb 2020 13:01:00 GMT to Wed, 19 Feb 2020 19:00:00 GMT for 6 hours. During this maintenance window, your AWS Direct Connect services listed below may become unavailable.
This maintenance is scheduled to avoid disrupting redundant connections at the same time.
If you encounter any problems with your connection after the end of this maintenance window..., please contact AWS Support1.
1 https://aws.amazon.com/support
Sincerely,
Amazon Web Services
Read more
Resolution: 3 Mar 2020, 5:00 AM
Automatic resolution.
Service affected: Amazon Web Services - Direct Connect
Start: 2 Mar 2020, 11:01 PM
End: 3 Mar 2020, 5:00 AM
Login to request notification
Update VDI Certificates
Resolved
Certificates are required to be updated for this environment. Access to VDI will not be available until all core services & servers have the new certificate installed.
Resolution: 2 Mar 2020, 7:30 PM
Automatic resolution.
Service affected: VDI Servers
Start: 2 Mar 2020, 6:30 PM
End: 2 Mar 2020, 7:30 PM
Login to request notification
SSL Problems logging into VDI
Resolved
A problem has been found in the VDI certificate, ITS are working on this problem.
Resolution: 2 Mar 2020, 1:48 PM
Certificate rolled back from backup.
Service affected: VDI Servers
Start: 2 Mar 2020, 7:30 AM
End: 2 Mar 2020, 1:48 PM
Login to request notification
Jamf Cloud Infrastructure Maintenance
Resolved
Jamf cloud is performing scheduled performance optimisation as part of their infrastructure maintenance. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 1 Mar 2020, 2:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 29 Feb 2020, 10:00 PM
End: 1 Mar 2020, 2:00 AM
Login to request notification
Emergency restore of database required to recover data
Resolved
Timetable data has been lost in the Syllabus Plus application. A restore of the production database is underway to recover the lost data
Resolution: 28 Feb 2020, 12:30 PM
The vendor restored the data and Syllabus Plus is once again online for users
Resolution: 27 Feb 2020, 5:08 PM
Automatic resolution.
Service affected: Syllabus Plus
Start: 27 Feb 2020, 4:34 PM
End: 28 Feb 2020, 12:30 PM
Login to request notification
Production Xymon server OS patching
Resolved
OS patching will be performed on the production Xymon server during the outage window.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Resolution: 27 Feb 2020, 10:30 AM
Automatic resolution.
Service affected: Xymon Monitoring System
Start: 27 Feb 2020, 9:30 AM
End: 27 Feb 2020, 10:30 AM
Login to request notification
RDM network drive not working for some users
Resolved
The RDM network drive (R drive) is currently unavailable for some users. These users are still able to access data using RDM cloud. ITS are investigating.
Resolution: 2 Mar 2020, 8:06 AM
Share links restored
Service affected: UQ Research Data Manager
Start: 27 Feb 2020, 9:30 AM
End: 2 Mar 2020, 8:06 AM
Login to request notification
Hervey Bay Clinical School Network link loss
Resolved
Hervey Bay Clinical Schools connection to UQ is lost. ITS Network engineers are investigating.
Resolution: 27 Feb 2020, 9:00 AM
Telstar repaired damaged fibre
Service affected: Building Networks
Start: 26 Feb 2020, 1:52 PM
End: 27 Feb 2020, 9:00 AM
Login to request notification
Update Amazon RDS SSL/TLS certificates for Jira Production
Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
jiraprod
jiraprod
Resolution: 25 Feb 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Jira
Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 6:30 PM
Login to request notification
Maintenance of Unitask
Resolved
Unitask infrastructure will be patched as recommended by AWS.
Also, a new index will be added in the database that should improve the speed of the system.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Also, a new index will be added in the database that should improve the speed of the system.
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support after the release
Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 25 Feb 2020, 5:45 PM
Automatic resolution.
Service affected: Unitask
Start: 25 Feb 2020, 5:00 PM
End: 25 Feb 2020, 5:45 PM
Login to request notification
Jamf Pro 10.19 Update
Resolved
Jamf cloud upgrading from 10.18 to 10.19 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 22 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: JAMF Cloud
Start: 22 Feb 2020, 12:00 AM
End: 22 Feb 2020, 8:00 AM
Login to request notification
Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au
Resolved
Linux Routine OS Patching - Oracle connection manager conman1.compute.dc.uq.edu.au and cloud-cmgw.compute.dc.uq.edu.au
Resolution: 21 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 21 Feb 2020, 7:30 AM
End: 21 Feb 2020, 8:00 AM
Login to request notification
Update Amazon RDS SSL/TLS certificates for Confluence Production
Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
confluenceprod
Resolution: 20 Feb 2020, 6:00 PM
Automatic resolution.
Service affected: ITS Confluence
Start: 20 Feb 2020, 5:00 PM
End: 20 Feb 2020, 6:00 PM
Login to request notification
Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au
Resolved
Linux Routine OS Patching - Oracle connection manager conman2.compute.dc.uq.edu.au
Resolution: 20 Feb 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 20 Feb 2020, 7:30 AM
End: 20 Feb 2020, 8:00 AM
Login to request notification
Azure outgoing sync connector host down
Resolved
The connector which syncs user attributes (including email aliases and display names) to O365 is experiencing issues. Technicians are currently investigating.
ITS apologises for any inconvenience.
ITS apologises for any inconvenience.
Resolution: 19 Feb 2020, 10:50 AM
The primary Azure connector host stalled during routine installation of Windows Security Updates and has now been restored. A successful sync operation has now completed.
Service affected: Microsoft Azure
Start: 18 Feb 2020, 7:00 PM
End: 19 Feb 2020, 10:50 AM
Login to request notification
Oracle Service Cloud upgrade to 19D
Resolved
Oracle Service Cloud upgrade to 19D.
Cutover scheduled for 7am Sunday, expected outage of 30 Minutes
Cutover scheduled for 7am Sunday, expected outage of 30 Minutes
Resolution: 16 Feb 2020, 7:30 AM
Automatic resolution.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation
Start: 16 Feb 2020, 7:00 AM
End: 16 Feb 2020, 7:30 AM
Login to request notification
Issues with Application running on Citrix
Resolved
There is currently an issues with applications running on Citrix. We are currently working on the issues. User may be unable to access Citrix, be disconnected or notice slow performance.
Resolution: 14 Feb 2020, 5:00 PM
Applications published on Citrix (UQAPS) were accessible/usable after the workaround was applied on Friday afternoon. We are still working on a permanent fix but users can continue to use the Citrix (UQAPS) service.
Update: 14 Feb 2020, 1:00 PM
We have place a workaround to resolve the issue and have asked users to log into Citrix again.
Service affected: UQAPS Citrix
Start: 14 Feb 2020, 11:30 AM
End: 14 Feb 2020, 5:00 PM
Login to request notification
Enable ESXI host DVS network config
Resolved
After PRN Nextgen outage, there is a host that needs to have its network configured to be put back into production. Root cause has been found.
Resolution: 13 Feb 2020, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC
Start: 13 Feb 2020, 8:00 PM
End: 13 Feb 2020, 9:00 PM
Login to request notification
Update Amazon RDS SSL/TLS certificates for Confluence Production
Resolved
Update Amazon RDS SSL/TLS certificates before March 5, 2020
confluenceprod
confluenceprod
Resolution: 12 Feb 2020, 6:00 PM
This change has been postponed until a later date.
Service affected: ITS Confluence
Start: 12 Feb 2020, 5:00 PM
End: 12 Feb 2020, 6:00 PM
Login to request notification
UQ Book It Intermittent Resource Access Issues
Resolved
Certain permissions groups are being applied inconsistently and providing reduced access to rooms and resources.
Resolution: 13 Feb 2020, 12:30 PM
Broker API was updated to latest version to ensure data validity.
Service affected: UQ Bookit
Start: 12 Feb 2020, 9:00 AM
End: 13 Feb 2020, 12:30 PM
Login to request notification
OS and Oracle patching for Oracle Development DBs on Linux Hosts (NGDC VMs)
Resolved
OS and Oracle patching on OracleDev EPG (NGDC VMs)
Resolution: 11 Feb 2020, 10:00 PM
Automatic resolution.
Service affected: Oracle Development DB Hosting
Start: 11 Feb 2020, 5:30 PM
End: 11 Feb 2020, 10:00 PM
Login to request notification