Isilon 01 intermittent sync issue to secondary site

Reduced service delivery during period
An issue has been identified that is intermittently affecting the sync of data to the secondary site.

There is no data availability issue, however DR capability is reduced.

ITS are working with the vendor to resolve the issue.
Service affected: nas01 NFS File Storage

Start: 31 Jul 2020, 2:00 PM
End: Unknown
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UQ Book It user group synching

Reduced service delivery during period
UQ Book It access synched from AD is currently non-functional. Existing members of these groups and access provided in other manners is still functional.
Service affected: UQ Bookit

Start: 17 Feb 2020, 8:00 AM
End: Unknown
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Legacy Compute Migration - move ADS Jenkins to NGDC

Resolved
Migrate ADS Jenkins to NGDC. This Jenkins server is used by UQ Application Development Team. It is a code generation platform and connects with these external sites:
Runs docker containers that talk out to various external places
- Dockerhub
- Yarn / NPM
- Packagist (PHP code repo)
- Github
- Git.its.uq.edu.au
- AWS (upload to S3, Beanstalk API calls, CloudFormation deploys, etc.)

Additional information can be obtained here:
https://confluence.its.uq.edu.au/confluence/display/ITSLCM/SD+ADS+Jenkins

There is no impact to Student systems expected with migration of this system. Any code builds generated by this syste...m need to be manually pushed to production environments.

Read more
Resolution: 29 Oct 2020, 4:00 PM
Automatic resolution.
Service affected: SD ADS Jenkins

Start: 29 Oct 2020, 9:00 AM
End: 29 Oct 2020, 4:00 PM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 29 Oct 2020, 7:30 AM
Service affected: UniFi

Start: 29 Oct 2020, 7:16 AM
End: 29 Oct 2020, 7:30 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 29 Oct 2020, 7:15 AM
Service affected: SI-net

Start: 29 Oct 2020, 7:00 AM
End: 29 Oct 2020, 7:15 AM
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Legacy Compute Migration - CMS update DNS sites to use NGDC cluster

Resolved
Legacy Compute Migration Project is seeking Change Advisory Board approval to work with the ADS Web team to migrate a number of websites from legacy CMS Cluster to Next Gen DC CMS Cluster.

The DNS list of entries for the sites can be viewed here under heading Wave 2:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=171970029

The cutover involves a DNS change for the majority of sites and reverse proxies from the WSA nginx layer to be updated.

The Legacy CMS Cluster is sharing all data with the NGDC Cluster and there will be no down time to preform this change.
Resolution: 29 Oct 2020, 3:00 PM
Automatic resolution.
Service affected: CMS - ITS Drupal

Start: 29 Oct 2020, 7:00 AM
End: 29 Oct 2020, 3:00 PM
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Cloudpools configuration and validation - its--isilon02

Resolved
As part of the ECS remediation work being run by EMC, this CR will allow for the reconfiguration of cloudpools integration with Isilon to ECS to use buckets with correct replication settings (XOR)

This CR is for the cut over as well as validation tests before apply to production data.
Resolution: 29 Oct 2020, 3:00 PM
Automatic resolution.
Service affected: nas02 Group & Home File Shares

Start: 29 Oct 2020, 7:00 AM
End: 29 Oct 2020, 3:00 PM
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Cloudpools configuration and validation - its--isilon01

Resolved
As part of the ECS remediation work being run by EMC, this CR will allow for the reconfiguration of cloudpools integration with Isilon to ECS to use buckets with correct replication settings (XOR)

This CR is for the cut over as well as validation tests before apply to production data.
Resolution: 29 Oct 2020, 3:00 PM
Automatic resolution.
Service affected: nas01 NFS File Storage

Start: 29 Oct 2020, 7:00 AM
End: 29 Oct 2020, 3:00 PM
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EAIT network outage

Resolved
EAIT is currently experiencing a widespread outage. ITIG is investigating.
Update: 28 Oct 2020, 2:43 PM
An issue has been discovered with the network interfaces on the firewalls. This has been worked around to restore service, but emergency works will continue overnight to reduce the likelihood of a recurrence.
Resolution: 28 Oct 2020, 2:16 PM
Automatic resolution.
Service affected: EAIT Firewalls

Start: 28 Oct 2020, 1:55 PM
End: 28 Oct 2020, 2:16 PM
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Building 60 network outage

Resolved
Currently the building network is experiencing network outage
Update: 24 Oct 2020, 5:31 PM
Network issue now resolved.
Resolution: 24 Oct 2020, 5:20 PM
Network changes to the adjacent network has caused network storm in the building network. Those configurations have been removed from the network devices to stop the problem.
Update: 24 Oct 2020, 5:17 PM
Network storm was triggered due to the changes to the adjacent network, this was resolved by changing network configuration to the building network devices.
Service affected: Building Networks

Start: 24 Oct 2020, 3:20 PM
End: 24 Oct 2020, 5:20 PM
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JAMF Pro 10.25.1 Update

Resolved
Jamf cloud upgrading from 10.24.1 to 10.25.1 as part of their regular updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 24 Oct 2020, 9:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 23 Oct 2020, 11:00 PM
End: 24 Oct 2020, 9:00 AM
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Emergency patching - Critical Vunerability

Resolved
The UQ Cyber Security Operation team have release information regarding the Following CVEs:

1.CVE-2020-14818

As per UQ ITS patching policy this require immediate patching the SOEFILE servers.

A brief outage will be experienced whilst system is rebooted.
Resolution: 22 Oct 2020, 9:30 PM
Automatic resolution.
Service affected: File Serving - Unix

Start: 22 Oct 2020, 9:00 PM
End: 22 Oct 2020, 9:30 PM
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Blackboard Learn.UQ degraded service availability

Resolved
The Blackboard Learn.UQ service is currently experiencing high latency to its storage backend. Users may experience delays whilst navigating and performing certain tasks within Learn.UQ

ITS is currently investigating a potential issues with the backing NFS file storage and have engaged the hardware vendor for additional support.
Resolution: 26 Oct 2020, 11:25 AM
A technical issue with the backing NFS data storage has been resolved which has corrected the performance degradation for Learn.UQ.
Service affected: Blackboard

Start: 22 Oct 2020, 2:42 PM
End: 26 Oct 2020, 11:25 AM
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Weekly Production Migration for UniFi

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
UniFi CAB Pre-Approved Changes (#7316)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E



Read more
Resolution: 22 Oct 2020, 8:00 AM
Automatic resolution.
Service affected: UniFi

Start: 22 Oct 2020, 7:30 AM
End: 22 Oct 2020, 8:00 AM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 22 Oct 2020, 7:30 AM
Automatic resolution.
Service affected: SI-net

Start: 22 Oct 2020, 7:00 AM
End: 22 Oct 2020, 7:30 AM
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Fix SSO Redirect Issue in Confluence

Resolved
This change is to Fix the SSO Redirect Issue in Confluence:

Users may have noticed that Confluence URLs (e.g. found in emails) do not work unless the user is already signed into Confluence.

If a user is not signed into Confluence and they navigate to the link, they are redirected to the default Confluence home page (after being prompted for authentication). Navigating the link a second time redirects the user to the intended destination.
Resolution: 21 Oct 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 21 Oct 2020, 5:00 PM
End: 21 Oct 2020, 5:30 PM
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Nas01 Performance Issues

Resolved
Update 23/10 @1500

Vendor support have investigated and potentially found the issue. A workaround is in place and performance will be monitored over the weekend.

ITS have further changes that can be made if there are performance issues over the weekend.

------------------------------

Performance issues potentially impacting NFS/SMB for Applications hosted on nas01/apps-smb/apps-nfs.

Storage for applications hosted on nas01 may be experiencing degradation of performance.

ITS are currently investigating these issues.

Resolution: 26 Oct 2020, 10:14 AM
Hardware issue resolved. Performance now back to normal.
Resolution: 26 Oct 2020, 10:14 AM
Hardware issue resolved. Performance now back to normal. Work being carried out to avoid future issues.
Update: 23 Oct 2020, 3:01 PM
Vendor support have investigated and potentially found the issue. A workaround is in place and performance will be monitored over the weekend. ITS have further changes that can be made if there are performance issues over the weekend.
Service affected: nas01 NFS File Storage

Start: 21 Oct 2020, 12:00 PM
End: 26 Oct 2020, 10:14 AM
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Weekly Production Migration for SI-net - JAC Go-live Part II - 4pm Friday 16th Oct

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 16 Oct 2020, 4:15 PM
Automatic resolution.
Service affected: SI-net

Start: 16 Oct 2020, 4:00 PM
End: 16 Oct 2020, 4:15 PM
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Vision6 Bulk E-Mail impacted

Resolved
Vision6 bulk E-Mail delivery is currently experiencing issues, If you are impacted by this, please contact the service desk or log a CRM ticket directly.
Resolution: 20 Oct 2020, 3:08 PM
Vision6 bulk email operation has been restored
Service affected: Vision6

Start: 16 Oct 2020, 10:00 AM
End: 20 Oct 2020, 3:08 PM
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On Premise Exchange Mail Services - Windows OS Patching

Resolved
As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not noticed or be affect by the patching.
Resolution: 15 Oct 2020, 5:45 PM
Automatic resolution.
Service affected: Exchange Mail and Calendaring

Start: 15 Oct 2020, 5:30 PM
End: 15 Oct 2020, 5:45 PM
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Weekly Production Migration for SI-net - JAC Go-live 5pm Thursday 15th Oct

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 15 Oct 2020, 6:00 PM
Automatic resolution.
Service affected: SI-net

Start: 15 Oct 2020, 4:30 PM
End: 15 Oct 2020, 6:00 PM
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Intermittent performance issues for Learn.UQ (Blackboard)

Resolved
The affected servers have been restarted and service has returned to normal.
Resolution: 15 Oct 2020, 4:15 AM
Automatic resolution.
Service affected: Blackboard

Start: 15 Oct 2020, 2:49 PM
End: 15 Oct 2020, 4:15 PM
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Weekly Production Migration for SI-net

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.


Additional information:
SI-net CAB Pre-Approved Changes (#7317)
https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


Read more
Resolution: 14 Oct 2020, 5:30 PM
Automatic resolution.
Service affected: SI-net

Start: 14 Oct 2020, 5:00 PM
End: 14 Oct 2020, 5:30 PM
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Maintenance of Unitask

Resolved
Unitask instances will be restarted to resolve issues with some cases that are failing to progress.

During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 14 Oct 2020, 5:30 PM
Automatic resolution.
Service affected: Unitask

Start: 14 Oct 2020, 5:00 PM
End: 14 Oct 2020, 5:30 PM
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Maintenance of Unitask

Resolved
Some changes to the database will be implemented to address an issue with failing task in the HDR Thesis Examination (HTE) v.1.60 process.

During the maintenance, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 13 Oct 2020, 7:45 PM
Automatic resolution.
Service affected: Unitask

Start: 13 Oct 2020, 7:00 PM
End: 13 Oct 2020, 7:45 PM
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Deployment of new versions of Graduate School processes

Resolved
A new version of the following Graduate School processes will be deployed, using a different technique to store documents:

Sl.NoProcess
1 Attainment of Milestone
2Candidate Development Award
3Change of Academic Load
4 Change of Advisor or Advisory Team
5Change of Enrolling School or Institute
6Change of Research Project
7Change of RHD Program
8Change of Thesis Title*
9Commencement
10 Enrol In or Cancel Of Additional Courses
11Extend Thesis Corrections
12Extension of Living Stipend Scholarship
13 Extension of Milestone
14Notification of Remote Status
15PA Approval for Candidate Placement
.../> 16Pre Confirmation CheckList
17Recommendation to Confer
18Relinquish Living Stipend Scholarship
19Request for Leave
20Return from Leave*
21Request to Enrol in Concurrent Program
22Review of HDR Candidature
23Scholarship Notification
24Thesis Submission
25Withdrawal from Candidature

* Change of Thesis Title and Return from Leave will remain disabled until further notice

During the release a small outage of Unitask will occur.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.

Read more
Resolution: 12 Oct 2020, 7:45 PM
Automatic resolution.
Service affected: Unitask

Start: 12 Oct 2020, 7:00 PM
End: 12 Oct 2020, 7:45 PM
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JAMF 10.24.2 Patching

Resolved
Jamf cloud 10.24.2 is being patched as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 11 Oct 2020, 1:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 10 Oct 2020, 9:00 PM
End: 11 Oct 2020, 1:00 AM
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Confluence URLs do not work unless a user is signed into Confluence

Resolved
Users may have noticed that Confluence URLs (e.g. found in emails) do not work unless the user is already signed into Confluence.

If a user is not signed into confluence and they navigate the link, they are redirected to the default confluence home page (after being prompted for authentication). Navigating the link as second time directs the user to the intended destination.

We believe the issue is related to the recent update of the SSO add-in within Confluence. ITS is investigating the issue.

Resolution: 21 Oct 2020, 5:41 PM
This issue has now been resolved. Users should now be directed to their intended destination.
Service affected: ITS Confluence

Start: 8 Oct 2020, 6:00 PM
End: 21 Oct 2020, 5:41 PM
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Update SSO Plugin in Confluence

Resolved
The ITS Application Administration team wish to update the following Plugin in Confluence:
SSO Plugin
We are upgrading the plugin on the other node.
Resolution: 8 Oct 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 8 Oct 2020, 5:00 PM
End: 8 Oct 2020, 5:30 PM
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Weekly Production Migration for SI-net and UniFi.

Resolved
ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications.

Refer to the latest weekly migration minutes for the list approved changes https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.


Reason: Weekly Migration to Production.
Resolution: 8 Oct 2020, 9:30 AM
Automatic resolution.
Service affected: SI-net

Start: 7 Oct 2020, 5:00 PM
End: 8 Oct 2020, 9:30 AM
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uqdkamen

Resolved
This change will role out SAML configuration to the remote access VPN servers so that they start to use UQ Authenticate as the authentication mechanism for logging into vpn.uq.edu.au.

VPN will have reduced service availability during the change.
Resolution: 4 Oct 2020, 3:00 PM
VPN was successfully completed.
Service affected: VPN

Start: 4 Oct 2020, 10:12 AM
End: 4 Oct 2020, 3:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 3 Oct 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace

Start: 3 Oct 2020, 7:00 AM
End: 3 Oct 2020, 9:00 AM
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Confluence running on single server node

Resolved
The schedule update of the Single Sign On module for Confluence has cause one of the server node to be unavailable. Confluence is currently running on a single server node. We are currently investigate the issue. If possible, we would prefer people do not use Confluence at the moment while we investigate the the issue. If there are current users, there could be an interruptions to the service while we attempt to restore the fail node.
Resolution: 2 Oct 2020, 3:30 PM
Confluence is running multiple nodes. The issues was related to a configuration file setting. Once the setting was changed the failed node was able to join the cluster.
Update: 1 Oct 2020, 11:23 PM
We are still running on one confluence server node tonight. The file permission repair finished but there was still other issues encountered with restoring the failed server node. It was decide to stop work tonight and resume work tomorrow morning.
Update: 1 Oct 2020, 8:34 PM
Permission repair on attachment share is still in progress no eta at the time to repair this issue.
Update: 1 Oct 2020, 7:05 PM
It appears the permissions on the attachment files share has been modified by the SSO module update. We are restoring the permission on the attachment share and would prefer no one users the system while we run the permission repair.
Service affected: ITS Confluence

Start: 1 Oct 2020, 6:45 PM
End: 2 Oct 2020, 3:30 PM
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Update SSO Plugin in Confluence

Resolved
The ITS Application Administration team wish to update the following Plugin in Confluence:
SSO Plugin
Resolution: 1 Oct 2020, 6:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 1 Oct 2020, 6:00 PM
End: 1 Oct 2020, 6:30 PM
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Network Outage to multiple remote UQ/Commercial sites

Resolved
Following sites are experiencing a network outage-
Warwick
Toowong Healthy Living
Caboolture Hospital
Dalby Dental Clinic
Toowoomba RCS
Toowoomba Bailie Henderson Hospital
Mutliple SchoolsNet customers
Meadowbrook Health Care
Resolution: 1 Oct 2020, 2:53 PM
Telstra NTU in Prentice DataCentre was restarted and both 10Gb Services recovered
Service affected: Networks

Start: 1 Oct 2020, 1:45 PM
End: 1 Oct 2020, 2:53 PM
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Mysqlprod dabatabase host

Resolved
mysqlprod database host currently unavailable, ITS is investigating
Resolution: 1 Oct 2020, 11:17 AM
mysqlprod database host is back available
Service affected: MySQL General Purpose and Web Database Servers

Start: 1 Oct 2020, 10:21 AM
End: 1 Oct 2020, 11:17 AM
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RDM unavailable

Resolved
UQ RDM is currently unavailable through the network drive (R:) and RDM Cloud. HPC access is still currently available.
Resolution: 30 Sep 2020, 2:50 PM
Service restored.
Service affected: UQ RDM Cloud

Start: 30 Sep 2020, 2:50 PM
End: 30 Sep 2020, 2:50 PM
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SCCM 2006 Upgrade

Resolved
Scheduled SCCM upgrade from version 2002 to 2006.
Resolution: 29 Sep 2020, 10:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 29 Sep 2020, 6:30 PM
End: 29 Sep 2020, 10:30 PM
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Update several add-ons in Confluence

Resolved
ITS Application Administration will be updating a number of add-ons in Confluence.
Resolution: 29 Sep 2020, 5:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 29 Sep 2020, 5:00 PM
End: 29 Sep 2020, 5:30 PM
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Issues with Signing into Office 365

Resolved
There are reports of issues with signing into Office 365 (Exchange / Outlook). We are currently investigating the these reported issues and will provide an update once we know more.
Resolution: 29 Sep 2020, 11:49 AM
Microsoft Support has just contacted us and advise the issue should be now resolved. They will continue to monitor the situation. From their advisory, the root cause was "A portion of our infrastructure was not processing authentication requests in a timely manner and preventing users from being able to access multiple M365 services."
Resolution: 29 Sep 2020, 11:49 AM
Automatic resolution.
Update: 29 Sep 2020, 11:49 AM
Microsoft Support has just contacted us and advise the issues should now be resolved. They will be continuing to monitor the situation. This was their last update. ====== Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.
Update: 29 Sep 2020, 10:51 AM
Microsoft is still working on the issue. It appears some accounts can now sign in to the Microsoft Services (Mail, OneDrive, Teams). We will provide an update when more is received from Microsoft.
Update: 29 Sep 2020, 9:12 AM
Issues appears to be at Microsoft side. This the update Microsoft has posted. ============== Title: Can't access Microsoft 365 services User Impact: Users may be unable to access multiple Microsoft 365 services. More info: Users would be unable to access Outlook.com, Microsoft Teams including Teams Live Events, and Office.com. Additionally, Power Platform and Dynamics365 properties are affected by this incident. Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions. Current status: We've identified that reverting the recent change did not alleviate impact to Microsoft services as expected. We're working to explore additional options for mitigation. Scope of impact: Any user may experience access problems for Microsoft 365 services. Start time: Tuesday, September 29, 2020, 7:25 AM (9/28/2020, 9:25 PM UTC) Next update by: Tuesday, September 29, 2020, 10:00 AM (12:00 AM UTC)
Service affected: Office 365 - Sign On

Start: 29 Sep 2020, 7:30 AM
End: 29 Sep 2020, 11:49 AM
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UQ Bookit service outage

Resolved
The website not accessible.
Resolution: 28 Sep 2020, 2:00 AM
Vendor able to reset the faulty queue.
Service affected: UQ Bookit

Start: 28 Sep 2020, 9:00 AM
End: 28 Sep 2020, 2:00 AM
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Internet link maintenance - Hazardous works

Resolved
Network equipment supporting the secondary UQ Internet link is being replaced due to a fault found. No disruption to services is expected during this hardware change.

Once the new equipment is in place, testing will occur to ensure internet traffic from the primary internet path can failover properly to the secondary internet path.

This will cause a brief interruption of under 1 minute to some Internet and VPN traffic. Although not all users will experience an impact to their Internet access, some may.

The failover test shall last 3 minutes, so if any problems do arise, the service dispruption is limited to under 5 minutes.

Change Request... is CR7934

Read more
Resolution: 26 Sep 2020, 10:00 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 26 Sep 2020, 9:00 PM
End: 26 Sep 2020, 10:00 PM
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Update SSO Plugin in Jira

Resolved
The ITS Application Administration team wish to update the following Plugin in Jira:
SSO Plugin
Resolution: 24 Sep 2020, 6:45 PM
Automatic resolution.
Service affected: ITS Jira

Start: 24 Sep 2020, 6:00 PM
End: 24 Sep 2020, 6:45 PM
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Upgrade ESXi version from 6.0 u3 to 6.7 u3 for CCR Nextgen Nutanix cluster

Resolved
Upgrade ESXi version from 6.0 u3 to 6.7 u3 for CCR Nextgen Nutanix cluster - vSphere Datacenter - CCR.

This change occurs over two days due to the number of hosts, however only 5 ESXi hosts will be upgraded on each day. This is listed in the change scope section.
Resolution: 24 Sep 2020, 3:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 23 Sep 2020, 7:00 AM
End: 24 Sep 2020, 3:00 PM
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Potential interruption to Learn.UQ (Blackboard) service.

Resolved
As part of regular monitoring, ITS have determined that 3 of the 8 nodes supporting Learn.UQ (Blackboard) are not functioning optimally. To prevent any degradation of service, these nodes will be restarted. No outage will occur to Learn.UQ (Blackboard) however if users are connected to the nodes while they are restarted, they will be redirected to other nodes which may interfere with, e.g, form/quiz submission. ITS recommends not conducting any critical work using Learn.UQ (Blackboard) during this time.
Resolution: 23 Sep 2020, 5:30 AM
Automatic resolution.
Service affected: Blackboard

Start: 23 Sep 2020, 5:00 AM
End: 23 Sep 2020, 5:30 AM
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UQ Hiddenvale Network interruption

Resolved
A fault impacting network connectivity with UQ Hiddenvale is currently under investigation/
Resolution: 22 Sep 2020, 2:02 PM
Automatic resolution.
Service affected: Building Networks

Start: 22 Sep 2020, 11:30 AM
End: 22 Sep 2020, 2:02 PM
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Upgrade ESXi version from 6.0 u3 to 6.7 u3 for PRN Nextgen Nutanix cluster

Resolved
Upgrade ESXi version from 6.0 u3 to 6.7 u3 for PRN Nextgen Nutanix cluster - vSphere Datacenter - Prentice.

This change occurs over two days due to the number of hosts, however only 5 ESXi hosts will be upgraded on each day. this is listed in the change scope section.
Resolution: 22 Sep 2020, 3:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC

Start: 21 Sep 2020, 7:00 AM
End: 22 Sep 2020, 3:00 PM
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Internet link maintenance

Resolved
Network equipment supporting the primary UQ Internet link is being replaced due to a fault found.

This maintenance work will see the active Internet path failed over from the current primary link to the secondary link which will cause a brief outage to some Internet and VPN traffic. Although not all users will experience an impact to their Internet access, some will.

Once the equipment is replaced, the active Internet path will be brought back to the primary side which will see a second brief outage to some traffic.
Resolution: 19 Sep 2020, 10:00 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 19 Sep 2020, 9:00 PM
End: 19 Sep 2020, 10:00 PM
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Maintenance of Unitask

Resolved
Unitask instances will be restarted to resolve issues with some failing tasks.

During the planned outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 16 Sep 2020, 7:30 PM
Automatic resolution.
Service affected: Unitask

Start: 16 Sep 2020, 7:00 PM
End: 16 Sep 2020, 7:30 PM
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Archibus - Oracle Database Upgrade

Resolved
Archibus - Oracle Database Upgrade
Resolution: 15 Sep 2020, 7:00 AM
Automatic resolution.
Service affected: ARCHIBUS

Start: 15 Sep 2020, 6:00 AM
End: 15 Sep 2020, 7:00 AM
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Learn.UQ disruption

Resolved
UQ will be doing network updates which may cause brief periods of disruption to Learn.UQ. ITS recommends not doing assessment tasks during this period of time
Resolution: 13 Sep 2020, 9:00 AM
Automatic resolution.
Service affected: Blackboard

Start: 13 Sep 2020, 6:00 AM
End: 13 Sep 2020, 9:00 AM
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Aurion and MyAurion unavailable

Resolved
Aurion and MyAurion will be unavailable during upgrade to Aurion 11.70
Resolution: 12 Sep 2020, 11:00 AM
Upgrade successfully completed
Service affected: Aurion

Start: 12 Sep 2020, 7:00 AM
End: 12 Sep 2020, 11:00 AM
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EAIT Coursework Labs File Server Outage

Resolved
At around 12:13PM a transient DNS issue triggered an outage with the LABS network fileserver. This is affecting LABS PC logins as well, with extremely long login times, and an inability to access network file storage.

EAIT IT Infrastructure Group is investigating.
Resolution: 10 Sep 2020, 2:49 PM
Diagnostics have been completed and debugging info has been obtained. The service has now been restarted and has been tested to be working normally again. The EAIT ITIG apologises for the inconvenience.
Service affected: EAIT File Storage - LABS

Start: 10 Sep 2020, 12:13 PM
End: 10 Sep 2020, 2:49 PM
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Learn.UQ disruption

Resolved
UQ will be doing network updates which may cause brief periods of disruption to Learn.UQ. ITS recommends not doing assessment tasks during this period of time
Resolution: 9 Sep 2020, 10:00 PM
Automatic resolution.
Service affected: Blackboard

Start: 9 Sep 2020, 9:00 PM
End: 9 Sep 2020, 10:00 PM
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Prentice L3, L4 and L5 Chassis switch firmware upgrade

Resolved
The Cisco Chassis switches serving Prentice L3,L4 and L5 will be upgraded to run a newer firmware version. The upgrade process will cause an interruption to connectivity to local hosts within Prentice for up to 15min each.
Resolution: 9 Sep 2020, 7:30 PM
Automatic resolution.
Service affected: Building Networks

Start: 9 Sep 2020, 6:00 PM
End: 9 Sep 2020, 7:30 PM
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SCCM SQL Database Migration

Resolved
SCCMs SQL Database will be migrated across to the AlwaysOn SQL Cluster. During this time, SCCM and its associated services will not be available.
Resolution: 8 Sep 2020, 10:30 PM
Automatic resolution.
Service affected: System Center Configuration Manager

Start: 8 Sep 2020, 6:35 PM
End: 8 Sep 2020, 10:30 PM
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Auditing of fibre cables at Gatton

Resolved
ITS is preparing for the upgrade of the Gatton core routers and will be inspecting fibre cables in the data centres.
Resolution: 8 Sep 2020, 5:00 PM
Automatic resolution.
Service affected: Building Networks

Start: 8 Sep 2020, 8:30 AM
End: 8 Sep 2020, 5:00 PM
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Apply vSphere Appliance update - vCenter Server 6.7.0.45000

Resolved
Apply latest patch update to the vCenter server (With embedded PSC) for the following sites:
VMware PRN DC (Infrastructure)
VMware GPN DC (Infrastructure)
VMware NextGEN PRN DC (Infrastructure)
VMware NextGEN CCR DC (Infrastructure)
VMware Polaris DC (Infrastructure)

vCenter Server 6.7.0.45000 update
Resolution: 8 Sep 2020, 9:00 AM
Automatic resolution.
Service affected: VMware NextGEN CCR DC

Start: 8 Sep 2020, 7:00 AM
End: 8 Sep 2020, 9:00 AM
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QBP (80) level 1, room 1.041

Resolved
All network equipment in 1.041 will be powered down to allow the rack communications rack to be modified for future access switches.
Resolution: 5 Sep 2020, 10:00 AM
Automatic resolution.
Service affected: Building Networks

Start: 5 Sep 2020, 7:00 AM
End: 5 Sep 2020, 10:00 AM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 30 Sep 2020, 9:00 AM
Scheduled Server Maintenance
Service affected: InPlace

Start: 5 Sep 2020, 7:00 AM
End: 30 Sep 2020, 9:00 AM
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Optifi (Kofax) upgrade

Resolved
Kofax Total Agility upgrade from KTA 7.5 to the most recent and latest version KTA 7.7
The Kofax software will be upgrade by support partners Xcellerate IT and then change UQ authentication to SAML2.
Resolution: 3 Sep 2020, 8:00 PM
Automatic resolution.
Service affected: OptiFi/OCR

Start: 3 Sep 2020, 3:00 PM
End: 3 Sep 2020, 8:00 PM
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Maintenance of Unitask

Resolved
The Unitask instances are running out of memory.

To prevent the instances from having an unplanned outage they will be restarted.

During the planned outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 2 Sep 2020, 6:30 PM
Automatic resolution.
Service affected: Unitask

Start: 2 Sep 2020, 6:00 PM
End: 2 Sep 2020, 6:30 PM
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HTTP Error 504 when attemping to log in

Resolved
Users of Services CRM will experience issues when attempting to log in to the Desktop Console or Web Browser Interface

HTTP Error 504: Gateway Time out

The vendor is aware of the issue and will communicate any changes to the status of the event.
Resolution: 1 Sep 2020, 9:40 AM
Vendor advises that several services needed to be restarted. Services have returned.
Resolution: 1 Sep 2020, 9:40 AM
Vendor advises that several services needed to be restarted. Services have returned.
Resolution: 1 Sep 2020, 9:40 AM
Vendor Advisers that several services needed to be restarted
Resolution: 1 Sep 2020, 9:40 AM
Automatic resolution.
Update: 1 Sep 2020, 9:40 AM
Vendor advises that a number of services needed to be restarted.
Service affected: Oracle Service Cloud a.k.a Service CRM

Start: 1 Sep 2020, 7:05 AM
End: 1 Sep 2020, 9:40 AM
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Ramp off Akamai prolexic

Resolved
Currently a number of networks are routed via Akamai prolexic, this change will revet the routing of these networks to come directly to The University of Queensland network again.
Resolution: 31 Aug 2020, 10:00 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 31 Aug 2020, 7:00 PM
End: 31 Aug 2020, 10:00 PM
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Upgrade OptiFi/Kofax in PROD environment.

Resolved
Kofax Total Agility upgrade from KTA 7.5 to the most recent and latest version KTA 7.7
The Kofax software will be upgrade by support partners Xcellerate IT and then change UQ authentication to SAML2.
Resolution: 27 Aug 2020, 8:00 PM
Change Rolledback. Change Started at 3pm.
Resolution: 27 Aug 2020, 8:00 PM
Automatic resolution.
Service affected: OptiFi/OCR

Start: 27 Aug 2020, 3:00 PM
End: 27 Aug 2020, 9:20 PM
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SCCM Unavailable

Resolved
A configuration issue on one of the SCCM servers resulted in the restoring of a previously captured snapshot of the server. Upon restoring, the server has lost its domain trust and connectivity with the SCCM UQ site.

We are working with Infrastructure Services to restore this service as quickly as possible.
Resolution: 26 Aug 2020, 9:15 PM
Resetting the computer account in AD and rejoining the domain has resolved the domain trust issues. SCCM is ready and working again.
Service affected: System Center Configuration Manager

Start: 26 Aug 2020, 9:15 PM
End: 26 Aug 2020, 9:15 PM
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Collections unavailable

Resolved
Due to a backup taking longer than expected the migration of RDM collections scheduled for the weekend is taking longer than expected
Resolution: 25 Aug 2020, 4:38 PM
Reprovisioning completed
Service affected: UQ Research Data Manager

Start: 24 Aug 2020, 9:01 AM
End: 25 Aug 2020, 4:38 PM
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Internet Outage Experienced - Academic and Commercial

Resolved
A brief interruption for Internet traffic on UQ Academic and commercial networks occurred for several minutes due to our internet link to Aarnet dropping for 2 minutes. The cause is under investigation.
Resolution: 17 Aug 2020, 8:59 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 17 Aug 2020, 8:57 PM
End: 17 Aug 2020, 8:59 PM
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Password State Authentication Change

Resolved
Authentication options are being migrated to the central UQ Auth ( Single Sign On ). No significant user impact is expected.
Resolution: 17 Aug 2020, 7:00 PM
Change completed
Service affected: Passwordstate

Start: 17 Aug 2020, 6:00 PM
End: 17 Aug 2020, 7:00 PM
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No network connection at gatton Building 29-8106

Resolved
ITS Engineering working to resolve the issue
Resolution: 16 Aug 2020, 4:00 PM
Automatic resolution.
Update: 16 Aug 2020, 4:08 PM
Building Network is UP with one Aggregation switch and all access switches. The redundant aggregation switch and the connected AV switches (2) are not in network yet as they could be the source of broadcast storm. This will be actioned tomorrow.
Service affected: Building Networks

Start: 16 Aug 2020, 1:00 AM
End: 16 Aug 2020, 4:00 PM
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Brief interruption to Internet Services/VPN

Resolved
Internet services may experience a brief interruption during scheduled redundancy tests of the Service Edge switches in the UQ Core Network.

Staff may need to reconnect their VPN sessions.
Resolution: 15 Aug 2020, 11:00 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 15 Aug 2020, 9:00 PM
End: 15 Aug 2020, 11:00 PM
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Migrate domain cai.uq.edu.au from WebDNS to Bluecat - Stage 2

Resolved
Migrate domain cai.uq.edu.au from WebDNS to Bluecat - Stage 2

10.153.129.0/25 - server
10.153.130.0/24 - server
130.102.207.64/26 - server
130.102.151.128/28 - server
Resolution: 13 Aug 2020, 9:00 PM
Automatic resolution.
Service affected: DNS & DHCP Servers

Start: 13 Aug 2020, 7:00 PM
End: 13 Aug 2020, 9:00 PM
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New License Keys for JIRA & Plugin

Resolved
Loading New License Keys for JIRA and also for the Search Attachments Plugin
Resolution: 13 Aug 2020, 3:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 13 Aug 2020, 3:00 PM
End: 13 Aug 2020, 3:30 PM
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New License Keys for Confluence & Plugins

Resolved
Loading New License Keys for Confluence and also for the following Plugins:
Copy Page Tree
Team Calendars
Open API Documentation for Confluence
Balsamiq Wireframes
Resolution: 13 Aug 2020, 2:30 PM
Automatic resolution.
Service affected: ITS Confluence

Start: 13 Aug 2020, 2:00 PM
End: 13 Aug 2020, 2:30 PM
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update Prentice NGDC Serverfarm Load Balancers (F5)

Resolved
Prentice NGDC serverfarm F5 load balancers will be updated to the latest stable version
Resolution: 10 Aug 2020, 11:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 10 Aug 2020, 6:00 PM
End: 10 Aug 2020, 11:00 PM
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Brief interruption to Internet Services/VPN

Resolved
Internet services may experience a brief interruption during a software update to Service Edge 10 switch in the UQ Core Network as network traffic moves to the secondary path and then back to primary as part of the update process.

Staff may need to reconnect their VPN sessions.
Resolution: 8 Aug 2020, 11:00 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 8 Aug 2020, 9:00 PM
End: 8 Aug 2020, 11:00 PM
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JAMF Pro 10.23 Update

Resolved
Jamf cloud upgrading from 10.22.1 to 10.23 as part of their monthly updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
Resolution: 8 Aug 2020, 10:00 AM
Automatic resolution.
Service affected: JAMF Cloud

Start: 8 Aug 2020, 12:00 AM
End: 8 Aug 2020, 10:00 AM
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update CCR NGDC Serverfarm Load Balancers (F5)

Resolved
CCR NGDC serverfarm F5 load balancers will be updated to the latest stable version.
Resolution: 6 Aug 2020, 11:00 PM
Automatic resolution.
Service affected: NGDC Serverfarm Load Balancer

Start: 6 Aug 2020, 6:00 PM
End: 6 Aug 2020, 11:00 PM
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Maintenance of Unitask

Resolved
One of the two instances used by Unitask is having issues sending emails. To resolve the issue, the Bonita/Tomcat service on the affected instance will be restarted.

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 6 Aug 2020, 5:15 PM
Automatic resolution.
Service affected: Unitask

Start: 6 Aug 2020, 5:00 PM
End: 6 Aug 2020, 5:15 PM
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Cohesity Agent installation - Group 2

Resolved
The CR is seeking approval for the installation of the Windows Cohesity agent.

This will allow the subsequent on boarding activities for physical servers and hosts with application level backups, i.e. MSSQL.

This CR is only for the installation of the Agent, at this stage there is no change to backups for the hosts listed.
Resolution: 6 Aug 2020, 5:30 PM
Automatic resolution.
Service affected: Windows Server Managed Operating Environment MOE

Start: 6 Aug 2020, 8:30 AM
End: 6 Aug 2020, 5:30 PM
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Maintenance of Unitask

Resolved
Unitask instances will be patched, API permissions will be added and new versions of the following process will be deployed:
* Request to Amend Grades (1.1.12)
* Conflict of Interest (1.36.8)
* Sensitive Research Register (1.11.3)
* Secondary Employment Register (1.26.9)
* Extension of Living Stipend Scholarship HDR (1.40)

During the outage staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myU...Q or Unitask using their appropriate staff or student account.

Read more
Resolution: 5 Aug 2020, 8:00 PM
Automatic resolution.
Service affected: Unitask

Start: 5 Aug 2020, 7:00 PM
End: 5 Aug 2020, 8:00 PM
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Update several add-ons in Jira

Resolved
The ITS Application Administration team wish to update the following add-ons in Jira:
Adaptavist ScriptRunner for JIRA
Risk Register
Zephyr for JIRA
Resolution: 4 Aug 2020, 9:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 4 Aug 2020, 5:30 PM
End: 4 Aug 2020, 9:30 PM
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Internet Outage Experienced - Academic and Commercial

Resolved
The UQ Internet service via Aarnet experienced a 2 minute outage between 17:02 to 17:04

Internet Services recovered and the cause is being investigated with Aarnet.
Resolution: 3 Aug 2020, 5:04 PM
Automatic resolution.
Service affected: Internet Services UQ

Start: 3 Aug 2020, 5:02 PM
End: 3 Aug 2020, 5:04 PM
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Batch File Transfers (incoming and outgoing)

Resolved
After the weekends move of SoEFile from the Legacy data Centre to the NGDC Data Centre,
there are some outstanding issues with the automated file transfers that occur in the
background - both inbound and outbound to Unifi/Si-Net.

Work is underway to rectify the issues.

IMPACT: AR load, Bank File load, and RM load in UniFi is impacted.
A number of lesser priority items

Resolved:
EFT Domestic Payments
OneStop to AR
CashierFile to Si-Net
ITS email addresses
AR files
Bank Files
Research Master to UniFi
Resolution: 4 Aug 2020, 5:00 PM
Automatic resolution.
Service affected: UniFi

Start: 3 Aug 2020, 12:15 PM
End: 5 Aug 2020, 12:00 PM
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Batch File Transfers (incoming and outgoing)

Resolved
After the weekends move of SoEFile from the Legacy data Centre to the NGDC Data Centre,
there are some outstanding issues with the automated file transfers that occur in the
background - both inbound and outbound to Unifi/Si-Net.

Work is underway to rectify the issues.

IMPACT: AR load, Bank File load, and RM load in UniFi is impacted.
A number of lesser priority items

Resolved:
EFT Domestic Payments
OneStop to AR
CashierFile to Si-Net
ITS email addresses
AR files
Bank Files
Research Master to UniFi
Resolution: 4 Aug 2020, 5:00 PM
Automatic resolution.
Service affected: SI-net

Start: 3 Aug 2020, 12:15 PM
End: 5 Aug 2020, 12:00 PM
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Switchover Databases back to PRN

Resolved
Switchover Databases from plover-cluster (CCR) to magpie-cluster (PRN).

approx. 5 minute minor disruption per database during switchover from CCR to PRN.

Resolution: 2 Aug 2020, 8:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting

Start: 2 Aug 2020, 6:00 AM
End: 2 Aug 2020, 8:00 AM
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Switchover SI-net Production database back to PRN

Resolved
approx. 2 minute minor disruption during switchover from CCR to PRN.
Resolution: 2 Aug 2020, 6:02 AM
Automatic resolution.
Service affected: SI-net

Start: 2 Aug 2020, 6:00 AM
End: 2 Aug 2020, 6:02 AM
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Problem with groups in Learn.UQ (Blackboard)

Resolved
Semester 2 Allocate+ groups in Learn.UQ are not being imported correctly, with some groups not being created or missing members. Additionally, there are issues with manually created groups in course sites being removed by this issue.

ITS is investigating and is working on a resolution.

ITS apologises for the inconvenience.
Resolution: 28 Aug 2020, 3:51 PM
ITS has completed implementing the fix for Semester 2 Group and Group Enrolment data within Learn.UQ at this time. Separate communication has already been sent to staff regarding access to groups for Semester 1. If you have any outstanding issues you believe to be related to this, please contact the service desk for assistance.
Resolution: 25 Aug 2020, 4:04 PM
ITS has completed implementing the fix for Semester 2 Group and Group Enrolment data within Learn.UQ at this time. If you have any outstanding issues you believe to be related to this, please contact the service desk for assistance.
Update: 25 Aug 2020, 4:04 PM
ITS has completed implementing the fix for Semester 2 Group and Group Enrolment data within Learn.UQ at this time. If you have any outstanding issues you believe to be related to this, please contact the service desk for assistance.
Update: 24 Aug 2020, 6:28 PM
ITS will be implementing corrective actions to address the Semester 2 Groups within Learn.UQ starting from 06:00 AM tomorrow morning ( Tuesday, Aug 24 2020 ). This will be rolled out in stages with each step undergoing a substantial review process. It is therefore anticipate this activity will take several hours to fully complete. We do not expect any disruptive or noticeable impact to users whilst this activity is carried out.
Update: 24 Aug 2020, 10:41 AM
To clarify Fridays status update, the approval process is complex and has a number approval stages. We are currently progressing the change through to the final Change Advisory Board for review and hope to have this pushed up as soon as we have clear approval from the board.
Update: 21 Aug 2020, 5:07 PM
Fix has been tested and approved. However, due to exams being held in Learn.UQ (Blackboard) over the weekend ITS has made the decision to implement this fix on Monday the 24th August.
Update: 21 Aug 2020, 11:41 AM
ITS is now in the final stages of preparing to roll out the updated Allocate+ Groups and Groups enrollments. We hope to have an ETA on the fix being rolled out to Production within the next couple of hours.
Update: 12 Aug 2020, 3:59 PM
Work continues to progress in restoring missing groups. * Missing Manual groups have been restored at this point in time. If you have any outstanding issues in this space, please the ITS Servicedesk with details. * Missing Allocate+ Groups - Work continues is continuing to progress in effort to resolve this issue. We are hopeful solution testing will be well underway early tomorrow ( Thu, Aug 12 ) morning. A decision for rolling this out to production will be made pending the outcome of these tests.
Update: 7 Aug 2020, 3:15 PM
Work is continuing to restore missing groups. Another update will be provided on Monday. ITS apologises for the inconvenience.
Update: 6 Aug 2020, 10:53 AM
Work is continuing to restore the missing groups. Missing manually created groups are planned to be restored by the end of today. Missing allocate+ groups are planned to be restored next week. Another update will be provided tomorrow at 10 am. ITS apologises for the inconvenience.
Update: 5 Aug 2020, 3:38 PM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided tomorrow at 9am. ITS apologises for the inconvenience.
Update: 5 Aug 2020, 8:52 AM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided at 1pm. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 4:42 PM
Work is continuing to restore the missing groups. If you have a manually created group that was removed, please recreate it if you are able to do so. It will not be removed again. Missing allocate+ groups will be re-added once a reliable solution is ready. Another update will be provided at 9am tomorrow. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 3:24 PM
Work is still continuing to restore the impacted groups. Another update will be provided at 5pm. ITS apologises for the inconvenience.
Update: 4 Aug 2020, 11:57 AM
Due to a process malfunction, groups in Learn.UQ have been deleted for 2020 courses (Sem 1 & 2). ITS is working to restore those groups. Another update will be provided at 3pm. ITS apologises for the inconvenience.
Service affected: Blackboard

Start: 2 Aug 2020, 5:00 AM
End: 28 Aug 2020, 3:51 PM
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Migration of Uni-Fi and SI-net SOEFile FTP and Fileshares

Resolved
The Legacy Compute Migration project is migrating the Uni-Fi and SI-net SOEFile FTP accounts and file shares from the legacy environment to NextGen. All jobs that were scheduled to run in the change window have been rescheduled.
Resolution: 1 Aug 2020, 12:00 PM
Automatic resolution.
Service affected: File Serving - Unix

Start: 1 Aug 2020, 9:00 AM
End: 1 Aug 2020, 12:00 PM
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Routine server maintenence for InPlace Production.

Resolved
InPlace will be conducting routine server maintenance and this requires downtime.
Reason: Windows Patching.
Resolution: 1 Aug 2020, 9:00 AM
Automatic resolution.
Service affected: InPlace

Start: 1 Aug 2020, 7:00 AM
End: 1 Aug 2020, 9:00 AM
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Update several add-ons in Jira

Resolved
The ITS Application Administration team wish to update the following add-ons in Jira:
Atlassian Universal Plugin Manager Plugin from v2.22.15 to v3.0.6
Atlassian Troubleshooting and Support Tools from v1.20.3 to v1.27.2
Bob Swift Atlassian Add-ons - Jira CLI Connector from v8.1.0 to v8.8.0
Integrity Check for JIRA from v6.2.4 to v6.6.6
Structure from v5.1.0 to v5.1.1
Work Time Calendar from v4.4.3 to v4.7.1
Resolution: 31 Jul 2020, 9:30 PM
Automatic resolution.
Service affected: ITS Jira

Start: 31 Jul 2020, 5:30 PM
End: 31 Jul 2020, 9:30 PM
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VPN Server Patching

Resolved
Urgent VPN server patching is being applied. User connection will drop during the patching, with users needing to reconnect. This is a rolling update being applied to all VPN Servers
Resolution: 31 Jul 2020, 1:00 PM
Automatic resolution.
Service affected: VPN

Start: 31 Jul 2020, 11:57 AM
End: 31 Jul 2020, 1:00 PM
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SharePoint Patching - pending patching not installed on migrated servers

Resolved
Additional SharePoint patches to be installed on the SharePoint server farm.
Resolution: 30 Jul 2020, 8:00 PM
Automatic resolution.
Service affected: SharePoint

Start: 30 Jul 2020, 6:00 PM
End: 30 Jul 2020, 8:00 PM
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Checkbox Website Patching

Resolved
The Checkbox survey website will be patched to the latest version.
Resolution: 28 Jul 2020, 6:30 PM
Automatic resolution.
Service affected: Checkbox

Start: 28 Jul 2020, 6:00 PM
End: 28 Jul 2020, 6:30 PM
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Disruption to some UQ Drupal websites

Resolved
A small number of UQ drupal websites are currently unavailable due to a web server issue. ITS is investigating and will resolve the issue soon.
Resolution: 28 Jul 2020, 3:05 PM
Issue has been resolved.
Resolution: 28 Jul 2020, 3:07 PM
Issue has been resolved.
Service affected: CMS - ITS Drupal

Start: 28 Jul 2020, 2:50 PM
End: 28 Jul 2020, 3:05 PM
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Deployment of new version of Student Administration process

Resolved
The following versions of Student Administration process will be deployed:
* Change to Finalised Grade - 1.9.6
* Elite athlete status - 1.2.4

Staff and students may experience issues raising and processing requests from myUQ and UniTask.

Support after the release

Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Resolution: 27 Jul 2020, 7:30 PM
Automatic resolution.
Service affected: Unitask

Start: 27 Jul 2020, 7:00 PM
End: 27 Jul 2020, 7:30 PM
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Exadata Platinum patching - magpie-cluster

Resolved
Patch the Prentice Exadata with the Apr 2020 Bundle Patch.

Resolution: 28 Jul 2020, 6:30 AM
magpie patching by Oracle Platinum completed
Service affected: Oracle Production DB Hosting

Start: 27 Jul 2020, 6:30 PM
End: 28 Jul 2020, 6:30 AM
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Rolling reboot of Windows Web Server nodes

Resolved
With are fixing an issue with the Student Services Management System (DMS) and require a rolling reboot of the windows web servers nodes. The load balance will redirect traffic to the active nodes.
Resolution: 27 Jul 2020, 12:30 PM
Automatic resolution.
Service affected: Windows IIS Web Farm

Start: 27 Jul 2020, 12:00 PM
End: 27 Jul 2020, 12:30 PM
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The Student Services Student Management System / DMS is offline

Resolved
The Student Services Student Management System / DMS is offline with a connectivity issue.

ITS Staff are investigsting.
Resolution: 27 Jul 2020, 4:32 PM
The Student Services Student Management System is back online.
Service affected: Student Services Student Management System

Start: 27 Jul 2020, 9:00 AM
End: 27 Jul 2020, 4:32 PM
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Update eduroam.uq.edu.au certificate

Resolved
The certificate presented to users on the eduroam wireless SSID will be replaced between 9pm and 11pm Saturday 25th July 2020.
On connecting to the eduroam after the change, Windows 10 users will be prompted to accept a new server thumbprint of 0c ff a5 50 49 af 55 d1 1b cf b9 e8 ca 71 1a e0 01 c3 44 6d 94 d8 f9 14 65 84 79 82 97 90 28 62, and other operating systems and devices will be prompted to accept a new certificate for eduroam.uq.edu.au with fingerprints value of da da 18 af 7a 08 86 20 76 42 6f 9b f9 ac 6a cb f1 fc a9 25 .

User must accept this new certificate to successfully connect to eduroam WiFi network.

The UQ and other wireless SSIDs will not... be impacted.

Read more
Resolution: 25 Jul 2020, 11:00 PM
Certificate for eduroam.uq.edu.au updated. Please accept the new certificate with the thumbprint or fingerprint of <0c ff a5 50 49 af 55 d1 1b cf b9 e8 ca 71 1a e0 01 c3 44 6d 94 d8 f9 14 65 84 79 82 97 90 28 62> or to connect to eduroam WiFi network.
Service affected: RADIUS

Start: 25 Jul 2020, 9:00 PM
End: 25 Jul 2020, 11:00 PM
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FBS Visual Cron migration - payment gateway outage

Resolved
Information Technology Services (ITS) in consultation with Finance and Business Services (FBS) are refreshing the underlying infrastructure of OneStopSecure (OSS). Between 9:00am 12:00pm on Saturday 25th July there will be an Online Payment outage. Payments will not be able to be made to UQ during this time (either online or via OneStop integrated point of sale terminals). Examples of payments include student fees, payment of events, top-up library services and traffic fines. This will also mean that no payment files will be processed in UniFi, SI-net and other systems on this day.
Resolution: 25 Jul 2020, 12:00 PM
Automatic resolution.
Service affected: VisualCron

Start: 25 Jul 2020, 9:00 AM
End: 25 Jul 2020, 12:00 PM
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RDM Hardware Upgrade

Resolved
UQ RDM storage allocations are being upgraded to handle unprecedented demand. Storage will be inaccessible intermittently during this period.
Resolution: 25 Jul 2020, 5:00 PM
Automatic resolution.
Service affected: UQ Research Data Manager

Start: 25 Jul 2020, 8:00 AM
End: 25 Jul 2020, 5:00 PM
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