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File Sharing Services Outage

Reduced service delivery during period
Were conducting an emergency test of our disaster recovery procedures for our file sharing system on Sunday 24th January between 8pm-9pm.

Services affected

During the outage the following shared drives will not be available.
H: Drive (Home)

The following shared drives should not be impacted:
S: Drive (Shared)
K: Drive (Collaborations)
L: Drive (Multimedia Teams)

If you require further information about the outage please feel to contact us at heldesk@business.uq.edu.au, call us on 56999.
Service affected: UQBS OS uqbs-files-02.business.uq.edu.au

Start: 24 Jan 2021, 8:00 PM
End: 24 Jan 2021, 9:00 PM
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    SI-net System maintenance

    Resolved
    Resolution: 22 Jan 2021, 11:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 22 Jan 2021, 10:30 PM
    End: 22 Jan 2021, 11:00 PM
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    Graduation Feb 2021 Ceremonies - Changes to the eCGA Text

    Resolved
    In order to accommodate the in person Graduation ceremonies occurring in February 2021,there are changes to text messages on the eCGA page .

    https://confluence.its.uq.edu.au/confluence/display/itsgroupessc/Graduation+Ceremonies+-+February+2021

    Jira - https://jira.its.uq.edu.au/jira/browse/ENTSS-5618.

    These changes need to go to PROD before 25th Jan 2021 if not , it will display incorrect data for Students on their Graduation Page.
    Resolution: 22 Jan 2021, 4:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 22 Jan 2021, 3:30 PM
    End: 22 Jan 2021, 4:00 PM
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    Intelligent Advisor applications unavailable

    Resolved
    The following Intelligent Advisors listed below will be unavailable for some or all of the scheduled period while the vendor moves the service to new infrastructure.

    Staff who are advisor authors will be unable to make any changes during this time.

    Advisors for students:
    How do I change to a dual program for semester 1?
    https://support.my.uq.edu.au/app/opa/how_do_i_change_to_a_dual_program

    Report a cyber security incident, risk or data breach
    https://support.my.uq.edu.au/app/opa/report_a_cyber_security_incident (student form)

    Advisors for staff:
    Request a UQ Mobiles service
    https://support.staff.uq.edu.au/app/...opa/request_a_uq_mobiles_service

    Is a Hospitality Calculator required?
    https://support.staff.uq.edu.au/app/opa/is_a_hospitality_calculator_required

    International Travel IT Checklist
    https://support.staff.uq.edu.au/app/opa/international_travel_it_checklist

    Request an Adobe Creative Cloud Research Student Licence
    https://support.staff.uq.edu.au/app/opa/request_an_adobe_cc_research_student_licence

    Telephone faults
    https://support.staff.uq.edu.au/app/opa/telephone_faults

    Voice Operations Catalogue
    https://support.staff.uq.edu.au/app/opa/request_a_voice_catalogue_item

    Report a cyber security incident, risk or data breach
    https://support.staff.uq.edu.au/app/opa/report_a_cyber_security_incident (staff form)

    Request an AV Hire service
    https://support.staff.uq.edu.au/app/opa/request_an_av_hire_service

    Request an AV Projects service
    https://support.staff.uq.edu.au/app/opa/request_an_av_projects_service

    Read more
    Resolution: 21 Jan 2021, 10:30 PM
    Automatic resolution.
    Service affected: Oracle Intelligent Advisor - formerly Oracle Policy Automation

    Start: 21 Jan 2021, 9:30 PM
    End: 21 Jan 2021, 10:30 PM
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    MFA rollout for SI-net

    Resolved
    This change is to Integrate SI-net with UQ Authenticate in order to enable MFA for Staff and Research students. Post this change authentication for all users will be handled by UQ AUthenticate.
    MFA will be enforced for staff and research students
    Resolution: 21 Jan 2021, 8:30 PM
    Resolution: 21 Jan 2021, 8:30 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 21 Jan 2021, 5:30 PM
    End: 21 Jan 2021, 8:30 PM
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    MFA rollout for SI-net

    Resolved
    Si-net will be integrated with UQ Authenticate to enable SSO/MFA for users
    Post this change
    Staff and Research students will need to be authenticated to SI-net via UQ Authenticate (with MFA)
    Non-Research students will need to be authenticated via UQ Authenticate (without MFA)
    Resolution: 21 Jan 2021, 8:30 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 21 Jan 2021, 5:30 PM
    End: 21 Jan 2021, 8:30 PM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 21 Jan 2021, 9:00 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 21 Jan 2021, 7:00 AM
    End: 21 Jan 2021, 9:00 AM
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    OLA Release 6.3.6 - SFCR v2 Release

    Resolved
    Release of Shorter Form Credentials (SFCR) v2.0
    New Capability for SFCR Applications
    This change includes the following Jiras:

    EASE-7627 Changes to Payment Screen to Allow Waiver Code Entry PAYATAPP PAYATOFFER
    EASE-7626 Build: OLA parsing XETTA response (success and failure) and flash messages accordingly
    EASE-7560 OLA to send Checklist Item with Payment information on Submission or Update
    EASE-7479 OLA Build: Pass Fee Information to OneStop
    EASE-7478 Build: OLA SFCR Payment Screen UI
    EASE-7477 Build: OLA Payment Screen Redirections
    EASE-7451 Build: OLA Consumption of Course Fee and GST reference data
    EASE-7452 Build: ...OLA Consumption of Additional Cost Code Reference Data

    Read more
    Resolution: 21 Jan 2021, 9:00 AM
    Automatic resolution.
    Service affected: Online Applications - OLA

    Start: 21 Jan 2021, 6:30 AM
    End: 21 Jan 2021, 9:00 AM
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    Windows Update Patching Cycle

    Resolved
    Applying latest MS Windows patches to machine.
    Services effected:
    UQBS-Compute-01.business.uq.edu.au
    UQBS-TS-01.business.uq.edu.au
    Resolution: 21 Jan 2021, 6:00 AM
    Automatic resolution.
    Service affected: UQBS Windows Compute

    Start: 21 Jan 2021, 5:00 AM
    End: 21 Jan 2021, 6:00 AM
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    Windows Updates patching cycle

    Resolved
    uqbs-files-03.business.uq.edu.au will be unavailable due to the windows patching cycle - no services are expected to be impacted during this time.
    Resolution: 20 Jan 2021, 11:30 AM
    Automatic resolution.
    Service affected: UQBS Fileserver DR

    Start: 20 Jan 2021, 11:00 AM
    End: 20 Jan 2021, 11:30 AM
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    JAMF Pro Imaging Unavailable

    Resolved
    JAMF imaging is currently unavailable. Please avoid (re)imaging UQ Macs as they will not be managed or enrolled.

    Self Service is unaffected and will continue to function as normal.

    For any issues please contact the ITS Service Desk.
    Resolution: 20 Jan 2021, 2:49 PM
    JAMF Pro Imaging is now available. The UQ JAMF DEP has been recreated.
    Service affected: JAMF Cloud

    Start: 19 Jan 2021, 2:54 PM
    End: 20 Jan 2021, 2:49 PM
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    FlexNet page errors

    Resolved
    Page errors when attempting to modify an Asset
    Resolution: 15 Jan 2021, 3:55 PM
    Service affected: FlexNet

    Start: 15 Jan 2021, 1:41 PM
    End: 15 Jan 2021, 3:55 PM
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    On Premise Exchange Mail Services - Windows OS Patching

    Resolved
    As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Resolution: 14 Jan 2021, 5:00 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 14 Jan 2021, 4:00 PM
    End: 14 Jan 2021, 5:00 PM
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    UQ Book It Unavailable

    Resolved
    UQ Book It hangs when logging in or loading any pages. A support request has been logged to the vendor.
    Resolution: 13 Jan 2021, 11:09 AM
    Issue has self resolved and the vendor is investigating cause on their cloud servers.
    Service affected: UQ Bookit

    Start: 13 Jan 2021, 10:40 AM
    End: 13 Jan 2021, 11:09 AM
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    ESXi host disconnected from vCenter

    Resolved
    A single ESXi host is reporting disconnected in vCenter.

    There is no impact to hosted virtual machines.
    Resolution: 13 Jan 2021, 9:30 AM
    Reboot of the host has release file locks and allowed virtual machines to migrate. list of virtual machine impacted: its-testlab3 ldap-prod-a01 pf-ouman law-webserver jedi o365-mbx1 galatea vortis oms1 cmm-arivis im-tasks cmsd7-prod-01 uq-cfgmgrpxe01 rundeck phoenix uq-pcut-mgmt aurwjd01 uq-iis-dev1 aurapd01 its-licensing ldap-mgmtt-a01 its-eas-testing ctmemts1 berlix saas03 aurwjp01 its-ecs-prnha2 ca-hris-dev3 itali-tableau ldap-prod-a03 its-duoap-1 billabong uq-adstl07 MIS-XI4-WEB3 odyssey uq-hcm-data1 nebula icte-concerto harmonica uq-azmgmt1 These are being powered back on by ITS at present
    Resolution: 13 Jan 2021, 9:30 AM
    Automatic resolution.
    Resolution: 13 Jan 2021, 9:30 AM
    Automatic resolution.
    Service affected: VMware NextGEN PRN DC

    Start: 13 Jan 2021, 8:06 AM
    End: 13 Jan 2021, 9:30 AM
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    Program Planner is currently experiencing issues

    Resolved
    The Program Planner is currently experiencing issues.

    ITS staff are investigating.
    Resolution: 12 Jan 2021, 9:24 AM
    The Program Planner website is back online.
    Service affected: Program Planner

    Start: 12 Jan 2021, 9:24 AM
    End: 12 Jan 2021, 9:24 AM
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    Upgrade CIPP to 19c and patch OSBP to CPU Oct 2020 and upgrade m4 instance type to m5

    Resolved
    Upgrade CIPP to 19c and patch OSBP to CPU Oct 2020 and upgrade m4 instance type to m5
    Resolution: 12 Jan 2021, 12:00 PM
    Automatic resolution.
    Service affected: Central Integration Platform

    Start: 12 Jan 2021, 8:30 AM
    End: 12 Jan 2021, 12:00 PM
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    nk_user account password resets not working

    Resolved
    ITS is working on the issue affecting External Users Password resets. Some external students are unable to login to Learn.UQ. This issue only affects student IDs that begin with nk.
    Resolution: 14 Jan 2021, 8:30 PM
    ITS has deployed the fix for External Users Password resets. External students (user accounts beginning with nk) now should be able to login to Learn.UQ ITS apologies for the inconvenience caused.
    Service affected: Blackboard

    Start: 11 Jan 2021, 12:00 AM
    End: 14 Jan 2021, 8:30 PM
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    Forwarding email in Microsoft 365 - CRM mailboxes

    Resolved
    We are investigating issues with email forwarding in Microsoft 365 tenant. This has cause issues with CRM mailboxes.

    We are investigating if there has been a change in the Microsoft Office 365 environment.
    Resolution: 8 Jan 2021, 2:50 PM
    A workaround has been implemented to restore the email forwarding used by CRM mailboxes. The issue related to a new default security configuration being implemented by Microsoft. Unfortunately, and fail email send to CRM during this time will have to be resent. Apologies for the inconveniences caused.
    Update: 8 Jan 2021, 3:53 PM
    A workaround has been implemented to restore the email forwarding used by CRM mailboxes. The issue related to new default security configuration being implemented by Microsoft. Unfortunately, and fail email send to CRM during this time will have to be resent. Apologies for the inconveniences caused.
    Update: 8 Jan 2021, 12:56 PM
    We have log a ticket with Microsoft Support
    Service affected: Office 365 - Staff Email

    Start: 8 Jan 2021, 10:00 AM
    End: 8 Jan 2021, 2:50 PM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 7 Jan 2021, 8:15 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 7 Jan 2021, 8:00 AM
    End: 7 Jan 2021, 8:15 AM
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    Linux Patching Cycle

    Resolved
    The following services will be affect by the Linux Patching Cycle

    marketing-tools.business.uq.edu.au
    sandbox-berry.business.uq.edu.au
    sandbox-berry2.business.uq.edu.au
    is-team-app.bsuiness.uq.edu.au
    dominant-colour.business.uq.edu.au
    shiny-server.business.uq.edu.au
    shiny-server.business.uq.edu.au/asist/
    projects.business.uq.edu.au/feedback/
    apsdc.business.uq.edu.au
    jbfa.business.uq.edu.au
    signage.business.uq.edu.au
    symposium.business.uq.edu.au
    wmc2020.business.uq.edu.au
    MachForms
    Accounting and Finance Forums
    Australia New Zealand International Business Academy meeting
    Asia Pacific ...System Dynamics Conference
    Moodle
    Online Business Simulations
    Better Surveys
    QTC Moodle
    Internal Web Application Platform (IWAP)
    Key Register 2.0
    Assessment Viewing Register
    User Management Something
    Expenditure Approval System 3.0

    Read more
    Resolution: 6 Jan 2021, 9:00 PM
    Automatic resolution.
    Service affected: UQBS Linux Compute

    Start: 6 Jan 2021, 8:00 PM
    End: 6 Jan 2021, 9:00 PM
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    Learn.uq.edu.au (Blackboard) unavailable from 25 Dec to 3 Jan 2021

    Resolved
    Learn.UQ (Blackboard) is being migrated to Blackboard Learn SaaS between 25 Dec - 03 Jan and will be unavailable during this period.
    Resolution: 3 Jan 2021, 11:59 PM
    Automatic resolution.
    Service affected: Blackboard

    Start: 25 Dec 2020, 12:01 AM
    End: 3 Jan 2021, 11:59 PM
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    Switchover Aurion Database to CCR

    Resolved
    Switchover Aurion Database to CCR
    Resolution: 22 Dec 2020, 7:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 22 Dec 2020, 6:30 PM
    End: 22 Dec 2020, 7:00 PM
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    Cohesity Data Protection Version Upgrade - CCR Cluster

    Resolved
    Version upgrade from 6.4.1c to 6.5.1c LTS for CCR Cohesity cluster.
    Resolution: 22 Dec 2020, 2:00 PM
    Automatic resolution.
    Service affected: Backup

    Start: 22 Dec 2020, 9:00 AM
    End: 22 Dec 2020, 2:00 PM
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    Patch Academic Portal RDS to 19.0.0.0.ru-2020-10.rur-2020-10.r1

    Resolved
    Apply RDS patches to the following databases

    PLNAPPD
    Resolution: 21 Dec 2020, 5:00 AM
    Automatic resolution.
    Update: 18 Dec 2020, 3:38 PM
    Correction - Maintenance scheduled for Mon 21 Dec 2020, 2.00am - 5.00am
    Service affected: AWS DB Hosting

    Start: 21 Dec 2020, 2:00 AM
    End: 21 Dec 2020, 5:00 AM
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    Patch SS OLA RDS to 19.0.0.0.ru-2020-10.rur-2020-10.r1

    Resolved
    Apply RDS patches to the following databases

    SSOLAP
    Resolution: 20 Dec 2020, 8:00 AM
    Automatic resolution.
    Service affected: AWS DB Hosting

    Start: 20 Dec 2020, 6:00 AM
    End: 20 Dec 2020, 8:00 AM
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    Control-M Upgrade

    Resolved
    Upgrade Control-M
    Resolution: 19 Dec 2020, 6:35 PM
    Automatic resolution.
    Service affected: Control-M

    Start: 19 Dec 2020, 8:30 AM
    End: 19 Dec 2020, 6:35 PM
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    Switchover Some Databases Back to CCR

    Resolved
    Switchover Databases from magpie-cluster (PRN) to plover-cluster (CCR).

    approx. 5 minute minor disruption per database during switchover from PRN to CCR.

    Resolution: 19 Dec 2020, 8:00 AM
    Switchovers completed, replication resumed.
    Service affected: Oracle Production DB Hosting

    Start: 19 Dec 2020, 6:00 AM
    End: 19 Dec 2020, 8:00 AM
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    Deployment of updated connector (JSON fix)

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will deploy a new connector that will fix the following:-
    PRODUCTION: Courses missing from requirements JSON (UQPSP-33).
    This has been tested in TEST.

    And

    Perform a data fix to return a particular CO in prod from PublishRequest state into Approved state.
    Resolution: 18 Dec 2020, 12:30 AM
    Automatic resolution.
    Service affected: Jac

    Start: 18 Dec 2020, 12:00 AM
    End: 18 Dec 2020, 12:30 AM
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    Kibana - Delay In Log Collect

    Resolved
    Delays in log processing on Central Elastic Stack.

    ITS Technicians are currently working towards resolving these issues.
    Resolution: 17 Dec 2020, 3:30 PM
    No more delay. All logs have caught up.
    Service affected: ITS Central Elastic Stack - Logging

    Start: 17 Dec 2020, 1:00 PM
    End: 17 Dec 2020, 3:30 PM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 17 Dec 2020, 7:15 AM
    Migration completed
    Service affected: SI-net

    Start: 17 Dec 2020, 7:00 AM
    End: 17 Dec 2020, 7:15 AM
    Login to request notification

    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 16 Dec 2020, 7:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 16 Dec 2020, 6:30 PM
    End: 16 Dec 2020, 7:00 PM
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    Restarting the system

    Resolved
    Tasks are failing to progress in Unitask. To resolve the issue, the system will be restarted.

    During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 16 Dec 2020, 10:26 AM
    Automatic resolution.
    Service affected: Unitask

    Start: 16 Dec 2020, 10:06 AM
    End: 16 Dec 2020, 10:26 AM
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    DUO service outage for some UQ customers connected to VPN offsite

    Resolved
    Duo appears to be unavailable for some of the UQ community, some service providers linked to TPG may effected.

    Engineers are working to resolve the issue

    ITS apologizes for any disruptions
    Resolution: 16 Dec 2020, 3:19 PM
    This service has been re-enabled after resolution by the vendor. MFA with Duo will now be active again for any new connections being made.
    Update: 16 Dec 2020, 11:26 AM
    Status update from Duo... This has impacted several Australian ISP's. Duo reports this has been resolved and they are monitoring to ensure it's stable. We're still in bypass for now while we assess.
    Update: 16 Dec 2020, 8:49 AM
    DUO has been set to bypass mode on all UQ accounts for now, until root cause has been resolved etc
    Service affected: MFA VPN Concentrator

    Start: 16 Dec 2020, 8:18 AM
    End: 16 Dec 2020, 3:19 PM
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    Hazardous Works - AWS Direct Connect Emergency Maintenance

    Resolved
    Third party emergency maintenance is being performed on one of the Direct Connects. No outage is expected as traffic will fail over to the other Direct Connect link. See below comms.
    -------------
    Hello,

    Emergency maintenance has been scheduled on an AWS Direct Connect router in Equinix SY1 - SY4, Sydney, AUS from Tue, 15 Dec 2020 13:00:00 GMT to Tue, 15 Dec 2020 18:00:00 GMT for 5 hours. This maintenance will cause a disruption to the following Direct Connect connections you own:

    dxvif-fffqfaq8
    dxvif-ffipop7a
    dxcon-fghzzwzh

    If you have configured your service to use redundant Direct Connect connections, then alternate connecti...ons will be available for the duration of the maintenance.

    If you have any questions, please contact AWS Support1.

    1 https://aws.amazon.com/support

    Sincerely,
    Amazon Web Services

    Amazon Web Services, Inc. is a subsidiary of Amazon.com, Inc. Amazon.com is a registered trademark of Amazon.com, Inc. This message was produced and distributed by Amazon Web Services Inc., 410 Terry Ave. North, Seattle, WA 98109-5210.

    Read more
    Resolution: 16 Dec 2020, 4:00 AM
    Automatic resolution.
    Service affected: Amazon Web Services - Direct Connect

    Start: 15 Dec 2020, 11:00 PM
    End: 16 Dec 2020, 4:00 AM
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    Website for Student Placements is not accessible

    Resolved
    The website for InPlace student ernrolements is currently in-accessible.

    ITS are working with the vendor to resolve asap.
    Resolution: 15 Dec 2020, 3:55 AM
    The vendor has rollback to the previous working version to resolve the outage.
    Resolution: 15 Dec 2020, 3:55 AM
    Vendor rolled back to previous version
    Update: 15 Dec 2020, 3:56 PM
    Teh vendor has restored the service after rollback to the previous working version
    Service affected: InPlace

    Start: 15 Dec 2020, 2:30 PM
    End: 15 Dec 2020, 3:55 AM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 15 Dec 2020, 1:15 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 15 Dec 2020, 1:10 PM
    End: 15 Dec 2020, 1:15 PM
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    Deployment of Student Immunisations

    Resolved
    A new process - Student Immunisations will be released.

    As part of the deployment the instances would need to be restarted multiple times. During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 14 Dec 2020, 8:00 PM
    Automatic resolution.
    Service affected: Unitask

    Start: 14 Dec 2020, 7:00 PM
    End: 14 Dec 2020, 8:00 PM
    Login to request notification

    Emergency reboot TRIM servers

    Resolved
    Reboot TRIM servers.
    Resolution: 14 Dec 2020, 12:15 PM
    Automatic resolution.
    Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM

    Start: 14 Dec 2020, 12:00 PM
    End: 14 Dec 2020, 12:15 PM
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    PRN NGDC Link upgrade

    Resolved
    The network links between the Prentice NGDC and the Network core are upgrading from 10Gb to 40Gb. Links will be migrated one at a time. No impact to network within Prentice data centre nor between Prentice and CCR data centres. Any disruption to traffic as links failover will be resolved in under 5 minutes.
    Resolution: 13 Dec 2020, 5:00 PM
    Automatic resolution.
    Service affected: NGDC Serverfarm

    Start: 13 Dec 2020, 9:00 AM
    End: 13 Dec 2020, 5:00 PM
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    CCR Exadata Patching (plover) by Oracle Platinum Team

    Resolved
    CCR Exadata Patching (plover) by Oracle Platinum Team
    Resolution: 12 Dec 2020, 8:00 PM
    Exadata CCR patching completed by Oracle.
    Service affected: Oracle Production DB Hosting

    Start: 12 Dec 2020, 8:00 AM
    End: 12 Dec 2020, 8:00 PM
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    Switchover Oracle Production Databases from CCR to PRN.

    Resolved
    Switchover Oracle Production Databases from CCR to PRN.

    approx. 2 minute minor disruption per database during switchover from CCR to PRN.
    Resolution: 12 Dec 2020, 8:00 AM
    Oracle Production database switchovers from CCR to PRN completed. Oracle Critical Patch Update (CPU) Oct 2020 applied to Oracle Production databases.
    Service affected: Oracle Production DB Hosting

    Start: 12 Dec 2020, 6:00 AM
    End: 12 Dec 2020, 8:00 AM
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    Brief Learn.UQ brief service disruption

    Resolved
    ITS is performing database patching between 6:00 AM - 8:00 AM on 12 December, 2020.

    Users may experience an outage of approximately 5 minutes between 6:00 AM and 8:00 AM.
    Resolution: 12 Dec 2020, 8:00 AM
    Automatic resolution.
    Update: 15 Dec 2020, 12:28 PM
    Work completed
    Resolution: 12 Dec 2020, 8:00 AM
    Automatic resolution.
    Service affected: Blackboard

    Start: 12 Dec 2020, 6:00 AM
    End: 12 Dec 2020, 8:00 AM
    Login to request notification

    Switchover Aurion Database to PRN

    Resolved
    Switchover Aurion Database to PRN
    Resolution: 10 Dec 2020, 7:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 10 Dec 2020, 6:30 PM
    End: 10 Dec 2020, 7:00 PM
    Login to request notification

    On Premise Exchange Mail Services - Windows OS Patching

    Resolved
    As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node failover to the passive node). There may be a slight mail delay (usually less than a minute). However users should not notice or be affect by the patching.
    Resolution: 10 Dec 2020, 5:45 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 10 Dec 2020, 5:00 PM
    End: 10 Dec 2020, 5:45 PM
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    VMware Horizon Upgrade

    Resolved
    UQ Digital Workspace connection servers will be upgraded to version 8 of VMware Horizon.

    No expected impact on existing connections to virtual desktops & virtual applications.


    Resolution: 9 Dec 2020, 8:00 PM
    VMware Horizon Version 8 has now been applied and VDI services are running as per normal.
    Service affected: UQ Digital Workspace

    Start: 9 Dec 2020, 7:00 PM
    End: 9 Dec 2020, 8:00 PM
    Login to request notification

    MyAurion Unavailable

    Resolved
    MyAurion will be unavailable from 4.30 -4.45 PM on Tuesday 7th of December due to maintenance
    Resolution: 7 Dec 2020, 4:45 PM
    Automatic resolution.
    Service affected: MyAurion

    Start: 7 Dec 2020, 4:30 PM
    End: 7 Dec 2020, 4:45 PM
    Login to request notification

    InPlace unavailable

    Resolved
    The InPlace system is currently impacted. The vendor has been notified.
    Resolution: 7 Dec 2020, 3:44 PM
    The vendor has advised that the InPlace service has been restored. This has been tested as well.
    Service affected: InPlace

    Start: 7 Dec 2020, 3:44 PM
    End: 7 Dec 2020, 3:44 PM
    Login to request notification

    InPlace unavailable

    Resolved
    The InPlace system is currently not accepting logins. A ticket has been opened with the Vendor. Service restoration is underway.

    9:42: Vendor: Serval clients have also been impacted and issue is still under investigation.

    10:20: Vendor: Advised the issue has been narrowed down to a server problem - investigation is continuing with priority

    10:38: Vendor: Advised progress is being made

    10:46: Vendor: ETA between 30 minutes and 2 hrs.

    12:19: Please hold from logging in - we are seeking vendor clarification
    Resolution: 7 Dec 2020, 1:34 PM
    The InPlace system is back online and available.
    Resolution: 7 Dec 2020, 1:34 PM
    Automatic resolution.
    Update: 7 Dec 2020, 10:47 AM
    Vendor: ETA between 30 minutes and 2hrs.
    Service affected: InPlace

    Start: 7 Dec 2020, 9:20 AM
    End: 7 Dec 2020, 1:34 PM
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    FlexNet Server upgrade

    Resolved
    FlexNet Server upgrade
    Resolution: 8 Dec 2020, 5:00 PM
    Automatic resolution.
    Service affected: FlexNet

    Start: 7 Dec 2020, 8:00 AM
    End: 8 Dec 2020, 5:00 PM
    Login to request notification

    PRN Exadata Patching (magpie) by Oracle Platinum Team

    Resolved
    PRN Exadata Patching (magpie) by Oracle Platinum Team
    Resolution: 5 Dec 2020, 8:00 PM
    Overrun - worked with Oracle Support Team to resolve a bug (Doc ID 2722931.1). Development databases on magpie were intermittently unavailable between 6.00am and 8.00am 06/12/2020 during the restart the Oracle Automatic Storage Management.
    Resolution: 5 Dec 2020, 8:00 PM
    Overrun - worked with Oracle Support Team to resolve a bug (Doc ID 2722931.1). Development databases below were intermittently unavailable between 6.00am and 8.00am 06/12/2020 during the restart the Oracle Automatic Storage Management.
    Resolution: 5 Dec 2020, 8:00 PM
    Overrun
    Resolution: 5 Dec 2020, 8:00 PM
    Automatic resolution.
    Resolution: 5 Dec 2020, 8:00 PM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 5 Dec 2020, 8:00 AM
    End: 5 Dec 2020, 8:00 PM
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    its-isilon02 (nas02) - OS Upgrade + Patches

    Resolved
    Upgrade of cluster OS (OneFS) from 8.2.0 to 8.2.2 with latest Roll up patch (RUP)
    Resolution: 5 Dec 2020, 6:00 PM
    Automatic resolution.
    Service affected: nas02 Group & Home File Shares

    Start: 5 Dec 2020, 6:00 AM
    End: 5 Dec 2020, 6:00 PM
    Login to request notification

    Switchover Oracle Production Databases from PRN to CCR

    Resolved
    Switchover Oracle Production Databases from PRN to CCR.

    approx. 2 minute minor disruption per database during switchover from PRN to CCR.
    Resolution: 5 Dec 2020, 8:00 AM
    Automatic resolution.
    Service affected: Oracle Production DB Hosting

    Start: 5 Dec 2020, 6:00 AM
    End: 5 Dec 2020, 8:00 AM
    Login to request notification

    Routine server maintenence for InPlace Production.

    Resolved
    InPlace will be conducting routine server maintenance and this requires downtime.
    Reason: Windows Patching.
    Resolution: 5 Dec 2020, 8:00 AM
    Service affected: InPlace

    Start: 5 Dec 2020, 6:00 AM
    End: 5 Dec 2020, 8:00 AM
    Login to request notification

    Installation of Checklist for Jira add-on

    Resolved
    The Checklist for Jira add-on will be installed into the production instance of the ITS Jira service.
    Resolution: 4 Dec 2020, 8:00 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 4 Dec 2020, 5:00 PM
    End: 4 Dec 2020, 8:00 PM
    Login to request notification

    Reboot UniFi web server and Application servers

    Resolved
    Reboot UniFi web servers and application servers.
    Resolution: 4 Dec 2020, 1:46 PM
    Automatic resolution.
    Service affected: UniFi

    Start: 4 Dec 2020, 1:36 PM
    End: 4 Dec 2020, 1:46 PM
    Login to request notification

    Checkbox website patching

    Resolved
    The Checkbox survey website will patched to the latest version for bug fixes and enhancements.
    Resolution: 3 Dec 2020, 6:30 PM
    Automatic resolution.
    Service affected: Checkbox

    Start: 3 Dec 2020, 6:00 PM
    End: 3 Dec 2020, 6:30 PM
    Login to request notification

    Learn.UQ Summer Semester Groups delayed

    Resolved
    Release of Learn.UQ Summer Semester groups has been delayed. ITS is working towards releasing Summer Semester groups on Monday 7 December 2020.
    Resolution: 10 Dec 2020, 1:22 PM
    Summer Semester groups have been created
    Service affected: Blackboard

    Start: 3 Dec 2020, 4:13 PM
    End: 10 Dec 2020, 1:22 PM
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    Some program pages not loading

    Resolved
    A 3rd party vendor is having technical issues, which is preventing any program page containing a video from loading.

    ITS is investigating.
    Resolution: 5 Dec 2020, 9:27 AM
    The 3rd party provider has resolved their issue, so all videos on program pages are now loading.
    Update: 3 Dec 2020, 4:14 PM
    Impacted pages are now available. Impacted videos are still not loading due to 3rd party issues. ITS will provide an update on 4 December 2020.
    Service affected: Future Students website PaaS

    Start: 3 Dec 2020, 9:00 AM
    End: 5 Dec 2020, 9:27 AM
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    Network Outage B08 Goddard

    Resolved
    ITS has investigated the failure and are in progress of replacing equipment.
    Resolution: 3 Dec 2020, 9:35 AM
    Power tripped and had been restored
    Service affected: Building Networks

    Start: 3 Dec 2020, 8:50 AM
    End: 3 Dec 2020, 9:35 AM
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    Deployment of new versions of Graduate School processe

    Resolved
    A new version of HDR Thesis Exam (HTE) will be released.

    As part of the deployment the instances would need to be restarted multiple times.

    During the outage, staff and students may experience issues raising and processing requests from myUQ and UniTask.

    Support after the release

    Some users might experience issues submitting tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
    Resolution: 3 Dec 2020, 5:30 AM
    The process was deployed and the service is operating as normal.
    Service affected: Unitask

    Start: 3 Dec 2020, 4:30 AM
    End: 3 Dec 2020, 5:30 AM
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    Weekly Production Migration for UniFi

    Resolved
    Weekly UniFi maintenance releases
    Resolution: 2 Dec 2020, 5:45 PM
    Service affected: UniFi

    Start: 2 Dec 2020, 5:30 PM
    End: 2 Dec 2020, 5:45 PM
    Login to request notification

    Weekly Production Migration for SI-net

    Resolved
    Weekly SI-net maintenance releases
    Resolution: 2 Dec 2020, 5:30 PM
    Service affected: SI-net

    Start: 2 Dec 2020, 5:15 PM
    End: 2 Dec 2020, 5:30 PM
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    ITS Commvault - DECOM - Power off Hardware

    Resolved
    Powering off Commvault commserve, media agents and backup/recovery infrastructure
    Resolution: 2 Dec 2020, 11:00 AM
    Automatic resolution.
    Service affected: Backup

    Start: 2 Dec 2020, 9:00 AM
    End: 2 Dec 2020, 11:00 AM
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    NextGen DC - Scheduled Uecomm Fibre Works

    Resolved
    CR 8167 - Uecomm will be doing scheduled fibre works on one of Dark Fibre services between NextGen DCs, CCR and Prentice.
    No outage is expected due to the redundant fibre design which was recently tested.
    Resolution: 1 Dec 2020, 6:00 AM
    Automatic resolution.
    Service affected: Networks

    Start: 30 Nov 2020, 10:00 PM
    End: 1 Dec 2020, 6:00 AM
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    Brief service disruption for some UQ websites

    Resolved
    ITS is investigating a possible brief disruption to service for websites hosted on Web Serving Architecture. Some users may have experienced a brief issue load web pages.
    Resolution: 27 Nov 2020, 12:18 PM
    Automatic resolution.
    Service affected: Web Serving Architecture

    Start: 27 Nov 2020, 12:17 PM
    End: 27 Nov 2020, 12:18 PM
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    SCCM 2006 Hotfix Update

    Resolved
    Applying Hotfix Rollup Update KB4578605 to SCCM 2006 to patch and overcome known issues.

    SCCM will not be available during this time period.
    Resolution: 26 Nov 2020, 9:00 PM
    Automatic resolution.
    Service affected: System Center Configuration Manager

    Start: 26 Nov 2020, 6:30 PM
    End: 26 Nov 2020, 9:00 PM
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    JAMF Pro 10.26 Update

    Resolved
    Jamf cloud upgrading from 10.25.1 to 10.26 as part of their regular updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 26 Nov 2020, 9:00 PM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 26 Nov 2020, 6:30 PM
    End: 26 Nov 2020, 9:00 PM
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    SSO Implementation

    Resolved
    MyAurion will be unavailable from 4.30 PM to 5.00 PM on Thursday the 26th of November due to the implementation of direct sign on
    Resolution: 26 Nov 2020, 5:00 PM
    Resolved according to plan
    Service affected: MyAurion

    Start: 26 Nov 2020, 4:30 PM
    End: 26 Nov 2020, 5:00 PM
    Login to request notification

    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 26 Nov 2020, 8:15 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 26 Nov 2020, 8:00 AM
    End: 26 Nov 2020, 8:15 AM
    Login to request notification

    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 26 Nov 2020, 8:00 AM
    Automatic resolution.
    Service affected: SI-net

    Start: 26 Nov 2020, 7:00 AM
    End: 26 Nov 2020, 8:00 AM
    Login to request notification

    Jira unavailable caused by Addon update issue

    Resolved
    Updating a Jira Addon has caused the system to be unresponsive. We are working on restoring the system.
    Resolution: 25 Nov 2020, 8:26 PM
    The Jira Addon has been rolled back to previous version. Users can log back into the system now.
    Update: 25 Nov 2020, 7:29 PM
    We have logged a support ticket with Atlassian.
    Service affected: ITS Jira

    Start: 25 Nov 2020, 5:18 PM
    End: 25 Nov 2020, 8:26 PM
    Login to request notification

    Update a Plugin in Jira

    Resolved
    The ITS Application Administration team wish to update the following Plugin in Jira:
    Hide Time Tracking for JIRA
    Resolution: 25 Nov 2020, 8:00 PM
    Automatic resolution.
    Service affected: ITS Jira

    Start: 25 Nov 2020, 5:00 PM
    End: 25 Nov 2020, 8:00 PM
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    Legacy compute Migration - move Silk Central to NGDC

    Resolved
    The Legacy Compute Migration Project is seeking approval to perform a migration of the Silk Central system from Legacy to Next Gen Data Centre.
    Resolution: 23 Nov 2020, 1:00 PM
    Rolled back. Issue logged with MicroFocus.
    Service affected: Silk Central

    Start: 23 Nov 2020, 9:00 AM
    End: 23 Nov 2020, 1:00 PM
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    SI-net - Apply USI patches

    Resolved
    Apply USI patches provided by Oracle PeopleSoft to SI-net. Enable USI data collection for students.
    Resolution: 22 Nov 2020, 1:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 22 Nov 2020, 7:00 AM
    End: 22 Nov 2020, 1:00 PM
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    Prentice Building Network outage

    Resolved
    Some portion of Prentice Building have no network connectivity.
    ITS engineers investigating
    Resolution: 20 Nov 2020, 7:30 AM
    Service was restored, root case still under investigation.
    Update: 20 Nov 2020, 7:42 AM
    All Prentice Switches are back on line at 07:27 Hours
    Service affected: Building Networks

    Start: 20 Nov 2020, 6:00 AM
    End: 20 Nov 2020, 7:30 AM
    Login to request notification

    Building 12, Library, Level 2, Reduced Wireless coverage

    Resolved
    Wireless coverage has been impacted in Building 12 due to two Access Points going offline due to a fault in a switch stack on Level 2.
    Resolution: 19 Nov 2020, 6:35 PM
    Automatic resolution.
    Service affected: Building Networks

    Start: 19 Nov 2020, 5:30 PM
    End: 19 Nov 2020, 6:35 PM
    Login to request notification

    On Premise Exchange Mail Services - Windows OS Patching

    Resolved
    As part of ongoing and proactive OS patching maintenance, some Exchange services will experience brief service interruptions (mail flow may be queued for a minute while an active cluster node fails over to the passive node). There may be a slight mail delay (usually less than a minute). However users should not be affected by the patching.
    Resolution: 17 Nov 2020, 5:45 PM
    Automatic resolution.
    Service affected: Exchange Mail and Calendaring

    Start: 17 Nov 2020, 5:00 PM
    End: 17 Nov 2020, 5:45 PM
    Login to request notification

    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 17 Nov 2020, 7:55 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 17 Nov 2020, 7:30 AM
    End: 17 Nov 2020, 7:55 AM
    Login to request notification

    Hidden Vale Wildlife Centre network outage

    Resolved
    Hidden Vale Wildlife Centre is experiencing a network outage. Spicers Ridge Resort IT support who maintain the network link to the Centre are investigating.
    Resolution: 12 Nov 2020, 3:36 PM
    Connectivity restored by Resort IT support staff
    Service affected: Networks

    Start: 12 Nov 2020, 2:02 PM
    End: 12 Nov 2020, 3:36 PM
    Login to request notification

    uqnpras1

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 11 Nov 2020, 6:15 PM
    Automatic resolution.
    Service affected: UniFi

    Start: 11 Nov 2020, 6:00 PM
    End: 11 Nov 2020, 6:15 PM
    Login to request notification

    uqnpras1

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 11 Nov 2020, 6:00 PM
    Automatic resolution.
    Service affected: SI-net

    Start: 11 Nov 2020, 5:30 PM
    End: 11 Nov 2020, 6:00 PM
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    Routine server maintenence for Jac Production.

    Resolved
    GITF (Global IT Factory is the Vendor) / Jac will be conducting routine server maintenance and this requires downtime.
    Reason: Hardening production services based on Oracle recommendations to apply updated privileges to system accounts for Oracle cloud object storage. GITF have tested the change and implemented the configuration on other client systems with no issues.

    This change will be performed across all instances: Pre-test, Test and production
    Resolution: 5 Nov 2020, 1:00 AM
    Automatic resolution.
    Service affected: Jac

    Start: 5 Nov 2020, 12:00 AM
    End: 5 Nov 2020, 1:00 AM
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    UQ Book It Missing Resources

    Resolved
    Some resources are missing in UQ Book It. The product vendor has been contacted for a resolution.
    Resolution: 4 Nov 2020, 10:05 AM
    UQ Book It resources have been fully restored by the product vendor.
    Service affected: UQ Bookit

    Start: 4 Nov 2020, 7:30 AM
    End: 4 Nov 2020, 10:05 AM
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    Emergency restart required.

    Resolved
    The Learn.UQ service will be restarted to resolve an issue with exam availability.

    Central exams are finished for the day before 8pm, , however students are advised against attempting 24 hour window exams during this time.
    Resolution: 2 Nov 2020, 8:45 PM
    Automatic resolution.
    Service affected: Blackboard

    Start: 2 Nov 2020, 8:00 PM
    End: 2 Nov 2020, 8:45 PM
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    Intermittent access to MyAurion

    Resolved
    An unknown issue is affecting MyAurion service. ITS Staff are investigating. Access maybe intermittent during this time.
    Resolution: 2 Nov 2020, 8:54 AM
    Issue has been resolved. MyAurion service is back to normal
    Update: 2 Nov 2020, 8:54 AM
    Issue has been resolved. MyAurion service is back to normal
    Service affected: MyAurion

    Start: 2 Nov 2020, 8:00 AM
    End: 2 Nov 2020, 8:54 AM
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    Require MFA for current Duo users when accessing SBL VPN

    Resolved
    Following the change to SAML-based VPN authentication, the non-SAML mechanism will still be maintained. This will primarily be used by computers using the Start Before Login (SBL) VPN, which does not support SAML.

    The MFA requirements of the SBL VPN will be aligned to those of the SAML-based VPN, such that a user who is required to MFA when using the SAML VPN profile will also be required to MFA when using SBL.
    Resolution: 1 Nov 2020, 10:00 PM
    Automatic resolution.
    Service affected: VPN

    Start: 1 Nov 2020, 9:00 PM
    End: 1 Nov 2020, 10:00 PM
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    NFS not available

    Resolved
    NFS is currently not available. impacting multiple services.
    Resolution: 1 Nov 2020, 12:02 AM
    Failed Node was restored to service. NFS has started functioning again. Root cause analysis is underway.
    Resolution: 1 Nov 2020, 12:02 AM
    Failed Node was restored to service NFS has started functioning again. Root cause analysis is underway.
    Service affected: nas01 NFS File Storage

    Start: 31 Oct 2020, 9:00 PM
    End: 1 Nov 2020, 12:02 AM
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    Legacy Compute Migration Project - Migrate SiPass Production to NGDC

    Resolved
    Legacy Compute Migration Project is intending to migrate SiPass Production together with associated Captureme system from Legacy to Next Gen DC.

    Details on the SiPass system can be viewed on the Project Confluence here:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=120991922
    Resolution: 31 Oct 2020, 5:00 PM
    Automatic resolution.
    Service affected: PFI SIPASS

    Start: 31 Oct 2020, 9:00 AM
    End: 31 Oct 2020, 5:00 PM
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    Legacy Compute Migration - move ADS Jenkins to NGDC

    Resolved
    Migrate ADS Jenkins to NGDC. This Jenkins server is used by UQ Application Development Team. It is a code generation platform and connects with these external sites:
    Runs docker containers that talk out to various external places
    - Dockerhub
    - Yarn / NPM
    - Packagist (PHP code repo)
    - Github
    - Git.its.uq.edu.au
    - AWS (upload to S3, Beanstalk API calls, CloudFormation deploys, etc.)

    Additional information can be obtained here:
    https://confluence.its.uq.edu.au/confluence/display/ITSLCM/SD+ADS+Jenkins

    There is no impact to Student systems expected with migration of this system. Any code builds generated by this syste...m need to be manually pushed to production environments.

    Read more
    Resolution: 29 Oct 2020, 4:00 PM
    Automatic resolution.
    Service affected: SD ADS Jenkins

    Start: 29 Oct 2020, 9:00 AM
    End: 29 Oct 2020, 4:00 PM
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 29 Oct 2020, 7:30 AM
    Service affected: UniFi

    Start: 29 Oct 2020, 7:16 AM
    End: 29 Oct 2020, 7:30 AM
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    Weekly Production Migration for SI-net

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    SI-net CAB Pre-Approved Changes (#7317)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=45&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E


    Read more
    Resolution: 29 Oct 2020, 7:15 AM
    Service affected: SI-net

    Start: 29 Oct 2020, 7:00 AM
    End: 29 Oct 2020, 7:15 AM
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    Legacy Compute Migration - CMS update DNS sites to use NGDC cluster

    Resolved
    Legacy Compute Migration Project is seeking Change Advisory Board approval to work with the ADS Web team to migrate a number of websites from legacy CMS Cluster to Next Gen DC CMS Cluster.

    The DNS list of entries for the sites can be viewed here under heading Wave 2:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=171970029

    The cutover involves a DNS change for the majority of sites and reverse proxies from the WSA nginx layer to be updated.

    The Legacy CMS Cluster is sharing all data with the NGDC Cluster and there will be no down time to preform this change.
    Resolution: 29 Oct 2020, 3:00 PM
    Automatic resolution.
    Service affected: CMS - ITS Drupal

    Start: 29 Oct 2020, 7:00 AM
    End: 29 Oct 2020, 3:00 PM
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    Cloudpools configuration and validation - its--isilon02

    Resolved
    As part of the ECS remediation work being run by EMC, this CR will allow for the reconfiguration of cloudpools integration with Isilon to ECS to use buckets with correct replication settings (XOR)

    This CR is for the cut over as well as validation tests before apply to production data.
    Resolution: 29 Oct 2020, 3:00 PM
    Automatic resolution.
    Service affected: nas02 Group & Home File Shares

    Start: 29 Oct 2020, 7:00 AM
    End: 29 Oct 2020, 3:00 PM
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    Cloudpools configuration and validation - its--isilon01

    Resolved
    As part of the ECS remediation work being run by EMC, this CR will allow for the reconfiguration of cloudpools integration with Isilon to ECS to use buckets with correct replication settings (XOR)

    This CR is for the cut over as well as validation tests before apply to production data.
    Resolution: 29 Oct 2020, 3:00 PM
    Automatic resolution.
    Service affected: nas01 NFS File Storage

    Start: 29 Oct 2020, 7:00 AM
    End: 29 Oct 2020, 3:00 PM
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    EAIT network outage

    Resolved
    EAIT is currently experiencing a widespread outage. ITIG is investigating.
    Update: 28 Oct 2020, 2:43 PM
    An issue has been discovered with the network interfaces on the firewalls. This has been worked around to restore service, but emergency works will continue overnight to reduce the likelihood of a recurrence.
    Resolution: 28 Oct 2020, 2:16 PM
    Automatic resolution.
    Service affected: EAIT Firewalls

    Start: 28 Oct 2020, 1:55 PM
    End: 28 Oct 2020, 2:16 PM
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    Building 60 network outage

    Resolved
    Currently the building network is experiencing network outage
    Update: 24 Oct 2020, 5:31 PM
    Network issue now resolved.
    Resolution: 24 Oct 2020, 5:20 PM
    Network changes to the adjacent network has caused network storm in the building network. Those configurations have been removed from the network devices to stop the problem.
    Update: 24 Oct 2020, 5:17 PM
    Network storm was triggered due to the changes to the adjacent network, this was resolved by changing network configuration to the building network devices.
    Service affected: Building Networks

    Start: 24 Oct 2020, 3:20 PM
    End: 24 Oct 2020, 5:20 PM
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    JAMF Pro 10.25.1 Update

    Resolved
    Jamf cloud upgrading from 10.24.1 to 10.25.1 as part of their regular updates. Self service will unavailable during this time. Any issues please contact the ITS Service Desk.
    Resolution: 24 Oct 2020, 9:00 AM
    Automatic resolution.
    Service affected: JAMF Cloud

    Start: 23 Oct 2020, 11:00 PM
    End: 24 Oct 2020, 9:00 AM
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    Emergency patching - Critical Vunerability

    Resolved
    The UQ Cyber Security Operation team have release information regarding the Following CVEs:

    1.CVE-2020-14818

    As per UQ ITS patching policy this require immediate patching the SOEFILE servers.

    A brief outage will be experienced whilst system is rebooted.
    Resolution: 22 Oct 2020, 9:30 PM
    Automatic resolution.
    Service affected: File Serving - Unix

    Start: 22 Oct 2020, 9:00 PM
    End: 22 Oct 2020, 9:30 PM
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    Blackboard Learn.UQ degraded service availability

    Resolved
    The Blackboard Learn.UQ service is currently experiencing high latency to its storage backend. Users may experience delays whilst navigating and performing certain tasks within Learn.UQ

    ITS is currently investigating a potential issues with the backing NFS file storage and have engaged the hardware vendor for additional support.
    Resolution: 26 Oct 2020, 11:25 AM
    A technical issue with the backing NFS data storage has been resolved which has corrected the performance degradation for Learn.UQ.
    Service affected: Blackboard

    Start: 22 Oct 2020, 2:42 PM
    End: 26 Oct 2020, 11:25 AM
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    Weekly Production Migration for UniFi

    Resolved
    ENTSS Migrator will be migrating new codes changed to Production for both SI-net and UniFi applications. Refer to the latest weekly migration minutes for the list approved changes:
    https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=111086055.

    In order to seek for approval to migrate changes to Production, it is required that the required member of the team that made the changes to be present at the weekly migration meeting to present their changes. The attendees ( consists of ENTSS staff and EAPS staff ) will review these before making the decision to approve or pre-approval ( conditional to completion of UAT testing ). Refer to the above hyperlink... for the attendees who would reviewed and approved the changes to production.
    As such this service view will not have any Peer Reviews nor Approval as that would have been completed as outlined above.

    The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

    This service view will be marked to complete as soon as the migration completes.


    Additional information:
    UniFi CAB Pre-Approved Changes (#7316)
    https://sharepoint.uq.edu.au/its/ITGovernance/Lists/PreApproved%20Change%20List/DispForm.aspx?ID=46&Source=https%3A%2F%2Fsharepoint%2Euq%2Eedu%2Eau%2Fits%2FITGovernance%2FLists%2FPreApproved%2520Change%2520List%2FAllItems%2Easpx%23InplviewHashc5ffa001%2D2eb0%2D4be2%2D987f%2Dc20e677aea89%3D&ContentTypeId=0x0100D236C02FEDCD4E48B359619FB9CFDF4E

    Read more
    Resolution: 22 Oct 2020, 8:00 AM
    Automatic resolution.
    Service affected: UniFi

    Start: 22 Oct 2020, 7:30 AM
    End: 22 Oct 2020, 8:00 AM
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