IT service updates
Axway upgrade from 7.5.3 to 7.6.2
No impact on service during period
The Central Integration Platforms API Gateway will be upgraded.
Service affected: Central Integration Platform
Start: 17 Jan 2019, 6:30 AM
End: 17 Jan 2019, 7:30 AM
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Failed Hard Drive and Ram Error
No impact on service during period
The Storage Server running the following shares has two hardware issues:
its-nas01
ca-nas01
uq-nas01
its-nas01
ca-nas01
uq-nas01
Service affected: Tier 3 HNAS File Storage
Start: 3 Jan 2019, 8:00 AM
End: Unknown
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Wired internet login issues
Reduced service delivery during period
Users on a wired connection may be experiencing issues accessing the internet as they are not being automatically redirected to the internet login page.
Users on a wired connection will need to navigate directly to https://login.uq.edu.au in their browser to log in.
ITS is currently investigating the issue.
Users on a wired connection will need to navigate directly to https://login.uq.edu.au in their browser to log in.
ITS is currently investigating the issue.
Service affected: Internet Management Service
Start: 18 Jul 2018, 9:21 AM
End: Unknown
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vmotion set to manual
Reduced service delivery during period
vMotion has been set to manual whilst an issue relating to the ACI network fabric is investigated by Cisco.
VMs will not automatically vmotion to balance load across the cluster
VMs will not automatically vmotion to balance load across the cluster
Service affected: VMware NextGEN PRN DC
Start: 28 Jun 2018, 12:07 PM
End: Unknown
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vMotion set to manual
Reduced service delivery during period
vMotion has been set to manual whilst an issue relating to the ACI network fabric is investigated by Cisco.
VMs will not automatically vmotion to balance load across the cluster
VMs will not automatically vmotion to balance load across the cluster
Service affected: VMware NextGEN CCR DC
Start: 28 Jun 2018, 12:07 PM
End: Unknown
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Samson firewall node failure
No impact on service during period
Redundant node has failed.
Update: 25 Jan 2018, 5:18 PM
Will power cycle Prentice blade at 6pm and see if it comes back to service.
Service affected: Legacy Backend Firewall
Start: 25 Jan 2018, 1:49 PM
End: Unknown
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Deployment of new version of Student Administration processes.
Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
New version of the following Student Administration process with UQ College pool routing will be released.
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Extend Studies And New CoE
* Extension of Assessment Due Date
* I...nternational Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
New version of the following Student Administration process with UQ College pool routing will be released.
* Change of Personal Details
* Change to Finalised Grade
* Credit or Exemption
* Extend Studies And New CoE
* Extension of Assessment Due Date
* I...nternational Student Withdrawal
* Interruption of Studies
* Off Campus Exam
* Re-mark of Assessment
* Removal of Financial Liability
* Student Admin Document Audit
* Student Fee Refund
* Withdrawal Without Academic Penalty
Read more
Resolution: 15 Jan 2019, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 15 Jan 2019, 7:30 AM
End: 15 Jan 2019, 8:00 AM
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CIP Production Load Balancer replacement
Resolved
The CIP team will be replacing the current AWS Classic Load Balancers (ELB) with the AWS Application Load Balancers (ALB) for the Axway load balancing for CIP.
Resolution: 14 Jan 2019, 7:00 AM
Automatic resolution.
Service affected: Central Integration Platform
Start: 14 Jan 2019, 6:00 AM
End: 14 Jan 2019, 7:00 AM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 8:30 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 12 Jan 2019, 7:30 AM
End: 12 Jan 2019, 8:30 AM
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SQL 2017 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 12 Jan 2019, 7:30 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting
Start: 12 Jan 2019, 6:30 AM
End: 12 Jan 2019, 7:30 AM
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NGDC-Prentice : Move Standalone ESXi host networking to new DVS
Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN PRN DC
Start: 10 Jan 2019, 7:00 PM
End: 10 Jan 2019, 9:00 PM
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NGDC-CCR : Move Standalone ESXi host networking to new DVS
Resolved
In preparation for the ACI upgrade, ALL ESXi hosts and Virtual machines must be moved to a newly deployed ACI managed switch. A VMware Distributed switch will replace the Cisco AVS switch currently in use.
Resolution: 10 Jan 2019, 9:00 PM
Automatic resolution.
Service affected: VMware NextGEN CCR DC
Start: 10 Jan 2019, 6:00 PM
End: 10 Jan 2019, 9:00 PM
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SI-Net performance issues
Resolved
SI-Net is currently experiencing significant performance issues. ITS is investigating.
Further updates will be provided shortly.
Further updates will be provided shortly.
Resolution: 7 Jan 2019, 8:27 AM
After re-booting the SI-net web servers the issue is now resolved.
Resolution: 7 Jan 2019, 8:27 AM
This issue is now resolved.
Service affected: SI-net
Start: 7 Jan 2019, 8:27 AM
End: 7 Jan 2019, 8:27 AM
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Turnitin scheduled maintenance
Resolved
Turnitin will be performing maintenance on the service and it may be unavailable to some or all users during this time.
Resolution: 6 Jan 2019, 10:00 AM
Automatic resolution.
Service affected: Turnitin
Start: 6 Jan 2019, 2:00 AM
End: 6 Jan 2019, 10:00 AM
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RDM Cloud and R drive shares unavailable
Resolved
Some UQ RDM R drive shares and RDM Cloud are currently inaccessible.
Update: 5 Jan 2019, 4:00 PM
RDM share services have been restored. Some underlying issues remain. No further service disruption is anticipated in order to resolve those issues.
Resolution: 7 Jan 2019, 10:15 AM
Automatic resolution.
Update: 4 Jan 2019, 9:30 AM
Unfortunately the updates did not resolve the issue. We are working on it now and hope to have it resolved before Monday.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Resolution: 3 Jan 2019, 10:00 PM
Automatic resolution.
Update: 3 Jan 2019, 1:25 PM
This service will be undergoing maintenance beginning 10 pm 3rd January 2019 and should be restored overnight.
In the meantime open documents can be saved locally and copied back to R drive when it is back online.
Service affected: UQ Research Data Manager
Start: 3 Jan 2019, 3:03 AM
End: 7 Jan 2019, 10:15 AM
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Learn.UQ (Blackboard) maintenance
Resolved
Learn.UQ (Blackboard) maintenance will occur on 27, 28 and 29 December during the mid-semester break for Summer Semester 2018.
The systems will not be available on these dates.
The maintenance is required to refresh infrastructure in order to maintain the reliability of the service.
The systems will not be available on these dates.
The maintenance is required to refresh infrastructure in order to maintain the reliability of the service.
Resolution: 29 Dec 2018, 2:00 PM
Blackboard maintenance is now complete.
Learn.uq.edu.au is now available again.
Service affected: Blackboard
Start: 27 Dec 2018, 9:00 AM
End: 29 Dec 2018, 2:00 PM
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Maintenance of Unitask
Resolved
Restarting Unitask is required to fix an issue in Reportal.
A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted.
This will create an outage of the system of about 1 minute in duration.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
A task got stuck as the connector was configured in the lane rather than as a service. Bonitasoft ha...s suggested restarting Bonita for the task to resume.
A task has got stuck which is bringing a wrong dataset to Reportal. To fix the issue, the application service will be restarted.
This will create an outage of the system of about 1 minute in duration.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
A task got stuck as the connector was configured in the lane rather than as a service. Bonitasoft ha...s suggested restarting Bonita for the task to resume.
Read more
Resolution: 18 Dec 2018, 5:05 PM
Automatic resolution.
Service affected: Unitask
Start: 18 Dec 2018, 5:00 PM
End: 18 Dec 2018, 5:05 PM
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Soefile OS patching
Resolved
Soefile will not be available during the patching
Resolution: 16 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: File Serving - Unix
Start: 16 Dec 2018, 7:00 AM
End: 16 Dec 2018, 8:00 AM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 15 Dec 2018, 8:00 AM
End: 15 Dec 2018, 10:00 AM
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SQL 2017 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Dec 2018, 9:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting
Start: 15 Dec 2018, 7:00 AM
End: 15 Dec 2018, 9:00 AM
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Staff Email Delivery Delays
Resolved
There is currently an issue affecting office 365 mail delivery for some UQ staff members.
ITS are currently processing the delayed email backlog, and intend to have this issue fully resolved shortly.
ITS are currently processing the delayed email backlog, and intend to have this issue fully resolved shortly.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Resolution: 15 Dec 2018, 1:11 PM
Automatic resolution.
Update: 15 Dec 2018, 1:11 PM
All backlog emails have now been processed.
This issue is now resolved.
Update: 14 Dec 2018, 8:46 AM
Mis-directed email is now being resent in batches. This process should be completed today. ITS apologises for the inconvenience.
Update: 13 Dec 2018, 8:15 AM
The mis-configured mail rule has been rectified but there are still some residual issues.
Emails were being redirected into the CRM. These are now being manually redirected to the intended recipients.
Update: 13 Dec 2018, 8:09 AM
The mis-configured mail rule has been rectified but there are still some residual issues.
Update: 13 Dec 2018, 8:03 AM
Event was caused by a mis-configured mail rule.
Service affected: Office 365 Sign On
Start: 13 Dec 2018, 7:49 AM
End: 17 Dec 2018, 8:49 PM
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Deployment of new process version - Withdrawal Without Academic Penalty
Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* New version of the Student Administration process
Withdrawal Without Academic Penalty with SI-net update feature will be released.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* New version of the Student Administration process
Withdrawal Without Academic Penalty with SI-net update feature will be released.
Resolution: 12 Dec 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 12 Dec 2018, 7:30 AM
End: 12 Dec 2018, 8:00 AM
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Maintenance of Unitask
Resolved
Permissions for new APIs are going to be set in preparation of the release of new processes.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 11 Dec 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 11 Dec 2018, 5:00 PM
End: 11 Dec 2018, 5:30 PM
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ITS JIRA not available
Resolved
ITS JIRA is currently not available.
ITS Technicians are investigating.
ITS Technicians are investigating.
Resolution: 11 Dec 2018, 10:06 AM
A corruption that occurred on a Jira plugin configuration was corrected.
Service affected: ITS Jira
Start: 11 Dec 2018, 6:45 AM
End: 11 Dec 2018, 10:06 AM
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RDM Cloud intermittent service disruption.
Resolved
Several issues are impacting RDM Cloud.
Issues reported:
Files cannot be uploaded
Changes to file can not be made
Internal Server Error displayed on sync client and through the web site.
R drive remains unaffected.
Issues reported:
Files cannot be uploaded
Changes to file can not be made
Internal Server Error displayed on sync client and through the web site.
R drive remains unaffected.
Resolution: 4 Dec 2018, 5:00 PM
RDM Cloud upgraded.
Service affected: UQ Research Data Manager
Start: 3 Dec 2018, 9:28 AM
End: 4 Dec 2018, 5:00 PM
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Carrier fault impacting inbound calls to 5xxxx
Resolved
Inbound calls to 073365xxxx failing. Internal and outbound calls are not affected. Fault has been logged with carrier and technicians are investigating.
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Resolution: 1 Dec 2018, 10:00 AM
Power issue in carrier DC rack
Service affected: Carrier ISDN
Start: 1 Dec 2018, 12:30 PM
End: 1 Dec 2018, 10:00 AM
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MSTools Maintenance
Resolved
MSTools (https://mstools.its.uq.edu.au/) will be unavailable while an outage of underlying Network Storage is being conducted.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: MSTools
Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
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Nas02.storage.uq.edu.au cutover to new Isilon Hardware
Resolved
The change involves the final copy and DNS cutover changes to point all connection to nas02 to the new Isilon cluster. in Next Gen DC
Any storage hosted via nas02.storage.uq.edu.au will be moved across to new hardware.
Any storage hosted via nas02.storage.uq.edu.au will be moved across to new hardware.
Resolution: 30 Nov 2018, 1:00 AM
Automatic resolution.
Service affected: nas02 Group & Home File Shares
Start: 29 Nov 2018, 7:00 PM
End: 30 Nov 2018, 1:00 AM
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Maintenance of Unitask
Resolved
The security configuration for some new APIs will be deployed to Unitask.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The BPD network configuration that is currently running in dev, test and staging will be deployed to the production environment.
Resolution: 29 Nov 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 5:30 PM
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Upgrade LDAP service to latest server software version
Resolved
The LDAP service will have its server software upgraded to a newer stable server software version.
No impact to services is expected.
No impact to services is expected.
Resolution: 29 Nov 2018, 7:00 PM
Automatic resolution.
Service affected: LDAP
Start: 29 Nov 2018, 5:00 PM
End: 29 Nov 2018, 7:00 PM
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Upgrade Academic Portal RDS to 12.1.0.2.v14
Resolved
Apply RDS patches to the following databases
PLNAPPD
PLNAPPD
Resolution: 29 Nov 2018, 11:00 AM
Patching completed
Service affected: AWS DB Hosting
Start: 29 Nov 2018, 10:00 AM
End: 29 Nov 2018, 11:00 AM
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Upgrade Online Applications RDS to 12.1.0.2.v14
Resolved
Apply RDS patches to the following databases
SSOLAP
SSOLAP
Resolution: 29 Nov 2018, 8:00 AM
Service affected: AWS DB Hosting
Start: 29 Nov 2018, 7:00 AM
End: 29 Nov 2018, 8:00 AM
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Techmail down in Employee Interface
Resolved
Some inbound mailboxes in the Employee Interface are down due to SSL certification. Raised as Severity One with Oracle.
Update: 28 Nov 2018, 4:28 PM
This above is a copy of the response from Oracle.
Only one mailbox was affected [CRMServiceTest], due to a setting being misconfigured on our side. This returned an invalid SSL certificate error.
Resolution: 28 Nov 2018, 11:57 AM
I am assisting with this SR. Techmail is currently running without any problems and I am checking the logs, making the list of all affected mailboxes. Also trying to find any helpful information that may shed the light to the cause of a invalid certificate error.
Issue was resolved, techmail is running and was set back to the schedule. Messages being processed.
As for the list of mailboxes and any additional data I'd need some more time for the research where I will update you shortly with the same.
Service affected: Oracle Cloud Services incl. CRM and Marketing Automation
Start: 28 Nov 2018, 9:17 AM
End: 28 Nov 2018, 11:57 AM
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Semester 2 2018 Grade Release
Resolved
Please note that Semester 2 2018 grade release occurs on the morning of Wednesday 28th November. This involves distribution of results to students by email and SMS from 7:30am. There will be increased access of mySI-net, my.UQ, email and other services by students from midnight.
Results will be opened to students in mySI-net at 9:00am on Wednesday 28th November.
Results will be opened to students in mySI-net at 9:00am on Wednesday 28th November.
Resolution: 28 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: SI-net
Start: 27 Nov 2018, 5:00 PM
End: 28 Nov 2018, 6:00 PM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 11:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 24 Nov 2018, 9:00 AM
End: 24 Nov 2018, 11:00 AM
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SQL 2017 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 24 Nov 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting
Start: 24 Nov 2018, 8:00 AM
End: 24 Nov 2018, 10:00 AM
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Aurion and MyAurion not available during maintenance
Resolved
Aurion and MyAurion will not be available due to Unix patching and fail-over testing
Resolution: 24 Nov 2018, 9:30 AM
Patching and fail-over testing completed successfully
Service affected: Aurion
Start: 24 Nov 2018, 5:30 AM
End: 24 Nov 2018, 9:30 AM
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Add email anti-spoofing records to a set of domains
Resolved
In line with email security vendor recommendations, preliminary email anti-spoofing will be implemented for a set of UQ domains. This will begin to work towards mitigating the spoofing of UQ email addresses by malicious third parties, and improve email deliverability to some external email services.
The domains that will be updated are as follows:
icte.uq.edu.au
its.uq.edu.au
mater.uq.edu.au
cai.uq.edu.au
awmc.uq.edu.au
law.uq.edu.au
This change will not impact inbound or outbound email delivery.
The domains that will be updated are as follows:
icte.uq.edu.au
its.uq.edu.au
mater.uq.edu.au
cai.uq.edu.au
awmc.uq.edu.au
law.uq.edu.au
This change will not impact inbound or outbound email delivery.
Resolution: 22 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Mail Routing
Start: 22 Nov 2018, 3:00 PM
End: 22 Nov 2018, 6:00 PM
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Wireless network outage for eduroam
Resolved
ITS are currently looking into the issue
Update: 22 Nov 2018, 1:24 PM
TAC Case has been raised to investigate why Afterburner crashed.
Investigating why secondary controller did not take over
Resolution: 22 Nov 2018, 1:22 PM
WiFi services have been restored.
Service affected: Wireless Network
Start: 22 Nov 2018, 12:00 PM
End: 22 Nov 2018, 12:45 PM
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Maintenance of Unitask
Resolved
Unitask will be patched to prevent some vulnerabilities
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The EC2 instances will be updated with the latest AWS image
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask.
To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The EC2 instances will be updated with the latest AWS image
Resolution: 20 Nov 2018, 6:00 PM
Automatic resolution.
Service affected: Unitask
Start: 20 Nov 2018, 5:30 PM
End: 20 Nov 2018, 6:00 PM
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Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14
Resolved
Upgrade CIPP, AXXP and OSBP to 12.1.0.2.v14
Resolution: 21 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Central Integration Platform
Start: 20 Nov 2018, 8:00 AM
End: 21 Nov 2018, 8:00 AM
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SI-net unavailable during OS patching
Resolved
SI-net will be unavailable this Saturday from 7am - 8am, due to scheduled patching activities.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: SI-net
Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
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Echo360 OS Patching
Resolved
Quarterly operating system security patches will be applied to UQs legacy Echo 360 application and database servers.
Resolution: 17 Nov 2018, 8:00 AM
Automatic resolution.
Service affected: Echo360 ESS
Start: 17 Nov 2018, 7:00 AM
End: 17 Nov 2018, 8:00 AM
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Greenslopes Private Hospital Network Outage
Resolved
Planned works by third party has run over time and service hasnt been restored. ITS is currently asking for a status update.
Resolution: 16 Nov 2018, 8:18 AM
Carrier had an error in repair and has been resolved
Resolution: 16 Nov 2018, 8:44 AM
Automatic resolution.
Resolution: 16 Nov 2018, 8:44 AM
Services now fully restored.
Caused by longer than expected works by 3rd Party carrier.
Update: 16 Nov 2018, 8:44 AM
Services now re-instated. Carrier has completed works.
Service affected: Building Networks
Start: 16 Nov 2018, 7:00 AM
End: 16 Nov 2018, 8:18 AM
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Jira functionality problems
Resolved
Issues related to licensing are affecting some functionality and item access in Jira. Some users may not be able to access Jira boards or cards.
ITS engineers are currently working to resolve this issue.
ITS engineers are currently working to resolve this issue.
Resolution: 15 Nov 2018, 5:45 PM
Licensing and Jira functionality issues resolved.
Resolution: 15 Nov 2018, 5:45 PM
Automatic resolution.
Resolution: 15 Nov 2018, 5:45 PM
Licensing and Jira functionality issues resolved.
Service affected: ITS Jira
Start: 15 Nov 2018, 5:10 PM
End: 15 Nov 2018, 5:45 PM
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Production Xymon server OS patching
Resolved
OS patching will be performed on the production Xymon server during the outage window.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
The development xymon server https://xymon-dev.its.uq.edu.au/ is available for use while the production system is unavailable.
Update: 15 Nov 2018, 2:42 PM
System reboot was missed at 13:00. Being rebooted at 14:45.
Resolution: 15 Nov 2018, 2:00 PM
Automatic resolution.
Service affected: Xymon Monitoring System
Start: 15 Nov 2018, 1:00 PM
End: 15 Nov 2018, 2:00 PM
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Unifi is currently down
Resolved
Unify is currently down. Technical teams are investigating as a priority. We apologies for any inconvenience this is causing.
Update: 14 Nov 2018, 3:31 PM
Any further issues accessing Unifi can be resolved by starting a new browser session.
Resolution: 14 Nov 2018, 3:30 PM
Automatic resolution.
Update: 14 Nov 2018, 3:25 PM
Service restored.
Initial diagnosis points to a memory leak on the server. Reboot has fixed this.
Service affected: UniFi
Start: 14 Nov 2018, 3:15 PM
End: 14 Nov 2018, 3:30 PM
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Zelman Cowen building - Network Outage
Resolved
Due to failed network equipment, several floors have been affected with loss of network services.
Replacement equipment is in the process of being installed, and services are expected to be restored around lunchtime.
Replacement equipment is in the process of being installed, and services are expected to be restored around lunchtime.
Resolution: 14 Nov 2018, 12:32 PM
New switches installed
Update: 14 Nov 2018, 4:31 PM
Replacement switches were installed and the network fully functional again from 12:32
Service affected: Networks
Start: 14 Nov 2018, 9:00 AM
End: 14 Nov 2018, 12:32 PM
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Turnitin Service Disruption
Resolved
Users of the Turnitin services may encounter intermittent issues getting reports and accessing existing submissions. Turnitin have identified the issue and are working to resolve.
Resolution: 13 Nov 2018, 11:56 AM
Automatic resolution.
Service affected: Turnitin
Start: 13 Nov 2018, 11:45 AM
End: 13 Nov 2018, 11:56 AM
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Fgmem Exhaustion
Resolved
Intranet firewall suffering from memory exhaustion.
Intermittent access to network resources from internal networks.
Intermittent access to network resources from internal networks.
Resolution: 12 Nov 2018, 11:04 AM
Traffic has been flipped to "B" path. Engineers will schedule reboot of "A" path.
Host causing the issue has been shutdown/Isolated off the network.
Resolution: 12 Nov 2018, 11:04 AM
Automatic resolution.
Update: 12 Nov 2018, 11:06 AM
A host has been found and Isolated off the network.
Resolution: 12 Nov 2018, 11:04 AM
Automatic resolution.
Service affected: IntraNet Firewall
Start: 12 Nov 2018, 7:04 AM
End: 12 Nov 2018, 11:04 AM
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Prentice Backup Issues
Resolved
Some Backup infrastructure is experiencing capacity issues. ITS engineers are investigating
Resolution: 8 Nov 2018, 3:03 PM
Prentice backup services have been restored to normal operation
Service affected: Backup
Start: 8 Nov 2018, 9:00 AM
End: 8 Nov 2018, 3:03 PM
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B79 QBI Switch offline and some network connectivity impacted
Resolved
Resolution: 5 Nov 2018, 9:59 AM
Replaced failed equipment
Update: 5 Nov 2018, 8:55 AM
QBI IT staff are aware of the issue and ITS are in progress of replacing the failed network switch.
Service affected: Building Networks
Start: 5 Nov 2018, 8:00 AM
End: 5 Nov 2018, 9:59 AM
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B84a level 3 switches offline
Resolved
A water leak has flooded the level 3 comms room which has taken 3 switches offline. P&F are working to repair the leak and dry things out. We will try and bring the switches back online after the comms room dries out, which will be roughly 24 hours.
Resolution: 5 Nov 2018, 5:00 PM
Damaged components in the affected switch were replaced yesterday and network access is back to normal for users in the building.
Service affected: Building Networks
Start: 5 Nov 2018, 6:20 AM
End: 5 Nov 2018, 5:00 PM
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Confluence access currently unavailable
Resolved
A known service fault is currently affecting user access to ITS Confluence services.
ITS Engineers are currently investigating.
ITS Engineers are currently investigating.
Resolution: 2 Nov 2018, 2:03 PM
The affected AWS host was administratively terminated, causing services to successfully failover to another active node.
Service affected: ITS Confluence
Start: 2 Nov 2018, 1:59 PM
End: 2 Nov 2018, 2:03 PM
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The Electronic Course Profile System (ECPS) will be undergoing scheduled maintenance
Resolved
Student and public access to course profiles will be unaffected.
It will not be possible to edit course profiles during this time.
More information has been provided to Unit Administrators within each School.
It will not be possible to edit course profiles during this time.
More information has been provided to Unit Administrators within each School.
Resolution: 31 Oct 2018, 10:30 AM
Automatic resolution.
Service affected: Electronic Course Profile System
Start: 31 Oct 2018, 10:00 AM
End: 31 Oct 2018, 10:30 AM
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Turnitin scheduled maintenance
Resolved
Turnitin will be performing maintenance on the service and it may be unavailable to some or all users during this time.
Resolution: 28 Oct 2018, 7:25 PM
Automatic resolution.
Service affected: Turnitin
Start: 28 Oct 2018, 7:00 PM
End: 28 Oct 2018, 7:25 PM
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RDM access
Resolved
access is patchy as servers are reconnecting to storage
Resolution: 30 Oct 2018, 5:42 PM
uplink to switch flapping
Service affected: UQ Research Data Manager
Start: 28 Oct 2018, 9:55 AM
End: 30 Oct 2018, 5:42 PM
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Voice call disruptions in remote sites
Resolved
Some voice calls are experiencing a few seconds of silence during a call.
This happens intermittently and it does not affect all voice calls.
Issues have been reported at the below sites so far:
1)Queen street
2)Toowoomba
Network team is investigating.
Resolution: 3 Dec 2018, 4:25 PM
Links between zeus and man-1 routers were flapping and a configuration change was applied to make them stable.
Service affected: Voice Services
Start: 28 Oct 2018, 12:00 AM
End: 3 Dec 2018, 4:25 PM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 27 Oct 2018, 11:00 AM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 27 Oct 2018, 9:00 AM
End: 27 Oct 2018, 11:00 AM
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Migrate SPOKEP to NGDC Exadata and Upgrade to 12.2
Resolved
Migrate SPOKEP to NGDC Exadata and Upgrade to 12.2
Resolution: 26 Oct 2018, 8:00 AM
Automatic resolution.
Service affected: UQ Data Hub Transfer XFR Database
Start: 26 Oct 2018, 5:00 AM
End: 26 Oct 2018, 8:00 AM
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Migrate Animal Welfare production database to NGDC Exadata and Upgrade to 12.2
Resolved
Migrate Animal Welfare production database to Next Gen database servers
Resolution: 25 Oct 2018, 7:30 PM
Automatic resolution.
Service affected: Animal Welfare Database
Start: 25 Oct 2018, 5:00 PM
End: 25 Oct 2018, 7:30 PM
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Deployment of new process versions - Graduate School
Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production:
* New process - Review of HDR Candidature
* New versions of 24 existing processes
Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production:
* New process - Review of HDR Candidature
* New versions of 24 existing processes
Resolution: 23 Oct 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 23 Oct 2018, 5:00 PM
End: 23 Oct 2018, 5:30 PM
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Carrier fault impacting inbound & outbound calls
Resolved
External calls to StLucia campus have been reported as dropping intermittently. Internal calls are not impacted.
Carrier is investigating.
Carrier is investigating.
Resolution: 23 Oct 2018, 2:12 PM
Services have been restored.
Update: 23 Oct 2018, 11:45 AM
Numerous calls are traversing PABX correctly and awaiting confirmation resolved.
Service affected: PABX Voice Services
Start: 23 Oct 2018, 8:30 AM
End: 23 Oct 2018, 2:12 PM
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Migrate Research Master production database to NGDC Exadata and Upgrade to 12.2
Resolved
Migrate and upgrade Research Master production database to new server on NextGen Data Centre
Resolution: 22 Oct 2018, 8:30 PM
Automatic resolution.
Service affected: ResearchMaster
Start: 22 Oct 2018, 6:00 PM
End: 22 Oct 2018, 8:30 PM
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Switchover Databases to NextGen CCR Exadata
Resolved
Switchover Databases to NextGen CCR Exadata
Resolution: 21 Oct 2018, 7:00 AM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 21 Oct 2018, 6:00 AM
End: 21 Oct 2018, 7:00 AM
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NextGen CCR Exadata Platinum patching
Resolved
NextGen CCR Exadata Platinum patching
Resolution: 20 Oct 2018, 11:30 PM
Automatic resolution.
Service affected: Oracle Production DB Hosting
Start: 20 Oct 2018, 6:00 AM
End: 20 Oct 2018, 11:30 PM
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High load on service
Resolved
Unitask is experiencing a high load.
The database is been running at a 100% cpu utilisation for several minutes making the application to be very slow.
To mitigate the issue a bigger AWS instance class is being configured. After the database upgrade an outage of up to 1 minute will occur.
The database is been running at a 100% cpu utilisation for several minutes making the application to be very slow.
To mitigate the issue a bigger AWS instance class is being configured. After the database upgrade an outage of up to 1 minute will occur.
Resolution: 18 Oct 2018, 12:06 PM
Automatic resolution.
Service affected: Unitask
Start: 18 Oct 2018, 11:45 AM
End: 18 Oct 2018, 12:06 PM
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Maintenance of Unitask
Resolved
A faster instance type of the database will be deployed to increase its performance.
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The current RDS instance type used in production will be changed from a db.t2.large to db.m5.large
Support after the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The current RDS instance type used in production will be changed from a db.t2.large to db.m5.large
Resolution: 17 Oct 2018, 6:45 PM
Automatic resolution.
Service affected: Unitask
Start: 17 Oct 2018, 6:00 PM
End: 17 Oct 2018, 6:45 PM
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SQL 2017 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2017 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 13 Oct 2018, 10:00 AM
Automatic resolution.
Service affected: SQL 2017 Clustered Database Hosting
Start: 13 Oct 2018, 8:00 AM
End: 13 Oct 2018, 10:00 AM
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Exadata Platinum patching - magpie-cluster
Resolved
Exadata Platinum patching - magpie-cluster
Resolution: 13 Oct 2018, 11:30 PM
magpie-cluster patched to CPU Jul 2018
Service affected: Oracle Production DB Hosting
Start: 13 Oct 2018, 6:00 AM
End: 13 Oct 2018, 11:30 PM
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Password change page unavailable
Resolved
The password change page, available at
https://www.uq.edu.au/password/
was unavailable during the nominated period.
ITS staff have investigated and fixed the issue.
https://www.uq.edu.au/password/
was unavailable during the nominated period.
ITS staff have investigated and fixed the issue.
Resolution: 12 Oct 2018, 1:12 PM
Automatic resolution.
Service affected: Password Change Page
Start: 12 Oct 2018, 12:59 PM
End: 12 Oct 2018, 1:12 PM
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Deployment of new process version - Change to Immunisation Status
Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production:
* A new version of Change to Immunisation Status
Support After the release
Some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production:
* A new version of Change to Immunisation Status
Resolution: 9 Oct 2018, 6:30 PM
Automatic resolution.
Service affected: Unitask
Start: 9 Oct 2018, 6:00 PM
End: 9 Oct 2018, 6:30 PM
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Migrate EDSODIPD to NGDC Exadata and Upgrade to 18.3
Resolved
Migrate EDSODIPD to NGDC Exadata and Upgrade to 18.3
Resolution: 9 Oct 2018, 3:00 PM
Automatic resolution.
Service affected: UQ Data Hub
Start: 9 Oct 2018, 1:00 PM
End: 9 Oct 2018, 3:00 PM
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Migrate Archibus database to NGDC Exadata and Upgrade to 12.2
Resolved
Migrate Archibus database to NGDC Exadata and Upgrade to 12.2
Resolution: 6 Oct 2018, 10:00 AM
Automatic resolution.
Service affected: ARCHIBUS
Start: 6 Oct 2018, 8:00 AM
End: 6 Oct 2018, 10:00 AM
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Checkbox Survey Website Upgrade and URL Change
Resolved
The Checkbox survey website (https://survey.its.uq.edu.au) will be upgraded to the latest version. Also the URL will be changed to https://survey.app.uq.edu.au.
Resolution: 4 Oct 2018, 6:30 PM
Automatic resolution.
Service affected: Checkbox
Start: 4 Oct 2018, 6:00 PM
End: 4 Oct 2018, 6:30 PM
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Migrate UQ Interact to NGDC Exadata and Upgrade to 18.3
Resolved
Migrate UQ Interact to NGDC Exadata and Upgrade to 18.3
Resolution: 4 Oct 2018, 3:00 PM
Automatic resolution.
Service affected: UQIntERAct
Start: 4 Oct 2018, 1:00 PM
End: 4 Oct 2018, 3:00 PM
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Economics File - soe-file1 unavailable
Resolved
soe-file1 shared files unavailable - server installing updates
Resolution: 4 Oct 2018, 8:18 AM
Windows auto-updates ran upon login. Could not stop the server from shutting down.
Confirmed file share is up and running.
Service affected: Windows File Serving - St Lucia
Start: 4 Oct 2018, 8:15 AM
End: 4 Oct 2018, 8:18 AM
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echo360 scheduled recordings
Resolved
scheduled recordings are not starting on echo360 recording devices
Urgent request has been logged with vendor to investigate
ad-hoc captures can be started from either touch panels (end users) or web interface (tech support)
Urgent request has been logged with vendor to investigate
ad-hoc captures can be started from either touch panels (end users) or web interface (tech support)
Update: 3 Oct 2018, 11:14 AM
Vendor has rolled back software update on devices.
scheduled echo recordings are now operating correctly.
Update: 3 Oct 2018, 11:14 AM
Vendor has rolled back software update on devices.
Resolution: 3 Oct 2018, 11:00 AM
Automatic resolution.
Service affected: Echo360 ALP
Start: 3 Oct 2018, 8:24 AM
End: 3 Oct 2018, 11:00 AM
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Learning and Innovation Building (0017) aggregation switch upgrade
Resolved
Two aggregation switches are upgraded with new 40Gbps switches and building network are converted to layer3 VPNs building network users.
Resolution: 29 Sep 2018, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 29 Sep 2018, 9:00 AM
End: 29 Sep 2018, 5:00 PM
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Aurion and MyAurion not available during maintenance
Resolved
Aurion and My Aurion will be unavailable from 7.00AM to 11:00A M on Saturday, 29 September 2018 for system upgrade. We apologise for any inconvenience this may cause.
Resolution: 29 Sep 2018, 11:00 AM
Upgrade completed.
Aurion and MyAurion are now available.
Service affected: Aurion
Start: 29 Sep 2018, 7:00 AM
End: 29 Sep 2018, 11:00 AM
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Practice Evolve - change default user access for legal matters
Resolved
UQ Legal Services have engaged with the Practice Evolve vendor to change the default user access on legal matters (cases) stored in the system. The Practice Evolve vendor will be implementing these changes on the Legal Services system.
Resolution: 27 Sep 2018, 7:00 PM
Automatic resolution.
Service affected: Practice Evolve
Start: 27 Sep 2018, 6:00 PM
End: 27 Sep 2018, 7:00 PM
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Renewal of SSL certificate for auth.uq.edu.au
Resolved
The SSL certificate for auth.uq.edu.au (the UQ SSO service) will be replaced. No impact is expected.
Resolution: 25 Sep 2018, 12:00 PM
Automatic resolution.
Service affected: Single SignOn
Start: 25 Sep 2018, 11:00 AM
End: 25 Sep 2018, 12:00 PM
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PABX ISDN at Pinjarra site
Resolved
Carrier fault at Pinjarra site. Impact minor as staff can still make outbound calls through stLucia carrier network connection and inbound calls have been diverted to UQ operator. Internal calls are not impacted.
Extensions at Pinjarra site (55600 to 55799 & 65500 to 65699).
Extensions at Pinjarra site (55600 to 55799 & 65500 to 65699).
Resolution: 21 Sep 2018, 1:00 PM
Telstra repaired the link and the diversion has been removed and tested successfully. All ISDN services at Pinjarra are restored.
Resolution: 21 Sep 2018, 1:00 PM
Telstra repaired the link. Diversion has been removed and tested. All working
Update: 21 Sep 2018, 8:35 AM
Carrier advised the incident has been escalated to the Telstra transmission team for further investigation. No ETA available.
Service affected: PABX Voice Services
Start: 20 Sep 2018, 11:50 AM
End: 21 Sep 2018, 1:00 PM
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Configuration of the Survey Portal
Resolved
The Survey Portal functionality is being enabled in the EvaSys system. There is only a small number of open surveys (5) currently opened. These survey may be unavailable during the configuration changes. The Evaluation Services team (from ITALI) has notified the survey owners.
Resolution: 19 Sep 2018, 11:00 PM
Automatic resolution.
Service affected: EvaSys
Start: 19 Sep 2018, 4:00 PM
End: 19 Sep 2018, 11:00 PM
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Change outbound staff email route to email security gateway
Resolved
The outbound staff email route from Office 365 will be changed to route directly to the UQ email security gateway, bypassing the on-premises Exchange servers.
No impact is expected from this change.
No impact is expected from this change.
Resolution: 20 Sep 2018, 3:00 PM
Automatic resolution.
Service affected: Mail Routing
Start: 19 Sep 2018, 2:00 PM
End: 20 Sep 2018, 3:00 PM
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Academic Portal will be unavailable during production release
Resolved
Academic Portal will be unavailable for approximately 5 minutes for a production release.
Resolution: 19 Sep 2018, 9:30 AM
Automatic resolution.
Service affected: Academic Portal
Start: 19 Sep 2018, 9:00 AM
End: 19 Sep 2018, 9:30 AM
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Deployment of new version of Worklist and Student Administration & Finance processes
Resolved
Staff and students may experience issues raising and processing requests from myUQ and UniTask.
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* A new Student Administration process
- Off-campus Exam
* New versions of the following Student Administration process
- Change of Personal Details
- Chan...ge to Finalised Grade
- Credit or Exemption
- Extend Studies And New CoE
- Extension of Assessment Due Date
- International Student Withdrawal
- Interruption of Studies
- Re-mark of Assessment
- Removal of Financial Liability
- Student Admin Document Audit
- Student Fee Refund
- Withdrawal Without Academic Penalty
* A new version of a Finance process
- UniFi User Access
Support
After the release, some users might experience issues actioning tasks in myUQ and authenticating into Unitask. To solve this, users should clear the browser cache before login into myUQ or Unitask using their appropriate staff or student account.
Technical Information
The following will be deployed to UniTask production :
* A new version of Worklist.
* A new Student Administration process
- Off-campus Exam
* New versions of the following Student Administration process
- Change of Personal Details
- Chan...ge to Finalised Grade
- Credit or Exemption
- Extend Studies And New CoE
- Extension of Assessment Due Date
- International Student Withdrawal
- Interruption of Studies
- Re-mark of Assessment
- Removal of Financial Liability
- Student Admin Document Audit
- Student Fee Refund
- Withdrawal Without Academic Penalty
* A new version of a Finance process
- UniFi User Access
Read more
Resolution: 19 Sep 2018, 8:00 AM
Automatic resolution.
Service affected: Unitask
Start: 19 Sep 2018, 7:15 AM
End: 19 Sep 2018, 8:00 AM
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SQL 2014 Clustered Database Services - OS Patching
Resolved
This outage is to facilitate regular monthly operating system updates, security enhancements, and overall service improvements.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Clients and applications with databases hosted on the Microsoft SQL Server 2014 cluster, will experience a very brief service interruption whilst database instances are failed over between ITS data centres.
The service interruption duration is generally 60-120 seconds within the designated outage window. Affected applications and services typically reconnect automatically.
Resolution: 15 Sep 2018, 12:00 PM
Automatic resolution.
Service affected: SQL 2014 Clustered Database Hosting
Start: 15 Sep 2018, 9:00 AM
End: 15 Sep 2018, 12:00 PM
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Maintenance of Unitask
Resolved
The production servers will be patched
Resolution: 11 Sep 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 11 Sep 2018, 5:00 PM
End: 11 Sep 2018, 5:30 PM
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Email access problems
Resolved
Staff and students on St Lucia campus may currently be experiencing issues accessing their email. The error message indicates Service Unavailable.
What can you do?
A restart of your email program may fix the issue.
Support
If a restart doesnt fix the issue, please call the Service Desk on 56000.
What can you do?
A restart of your email program may fix the issue.
Support
If a restart doesnt fix the issue, please call the Service Desk on 56000.
Resolution: 7 Sep 2018, 3:34 PM
Automatic resolution.
Update: 7 Sep 2018, 3:32 PM
No further issues have been reported.
Microsoft engineers are continuing to work on any residual storage impact to fully mitigate this issue.
Update: 7 Sep 2018, 1:55 PM
The root cause of this outage was that the data centres in the United States that host our email services were affected by a severe weather event. Most services have now been fully restored.
Service affected: Office 365 Sign On
Start: 7 Sep 2018, 10:09 AM
End: 7 Sep 2018, 3:34 PM
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UniFi not available during upgrade
Resolved
UniFi will be unavailable to prepare for an patching exercise.
Scheduled start: 6th Sep 2018, 6:00pm
Scheduled end: 10th Sep 2018 8:00am
Affected systems:
UniFi
In addition, all interfaces to and from UniFi will not be operational during the outage period.
CAB Reference#4664
Scheduled start: 6th Sep 2018, 6:00pm
Scheduled end: 10th Sep 2018 8:00am
Affected systems:
UniFi
In addition, all interfaces to and from UniFi will not be operational during the outage period.
CAB Reference#4664
Resolution: 10 Sep 2018, 8:00 AM
Automatic resolution.
Service affected: UniFi
Start: 6 Sep 2018, 5:00 PM
End: 10 Sep 2018, 8:00 AM
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Release of new version of processes
Resolved
New versions of all Graduate School processes will be deployed. A Unitask outage might occur.
Resolution: 4 Sep 2018, 8:30 AM
Automatic resolution.
Service affected: Unitask
Start: 4 Sep 2018, 8:00 AM
End: 4 Sep 2018, 8:30 AM
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WebPrISM is unavailable after update
Resolved
Resolution: 3 Sep 2018, 9:13 PM
Service is back up and running
Service affected: PrISM Identity Management
Start: 3 Sep 2018, 6:48 PM
End: 3 Sep 2018, 9:13 PM
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Password change page is unavailable
Resolved
Unexpected outage due to PrISM update.
Resolution: 3 Sep 2018, 9:13 PM
Service is back up and running
Service affected: Password Change Page
Start: 3 Sep 2018, 6:45 PM
End: 3 Sep 2018, 9:13 PM
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Release of a new version of a process
Resolved
New versions of all Graduate School processes will be deployed.
Resolution: 3 Sep 2018, 8:30 AM
Automatic resolution.
Service affected: Unitask
Start: 3 Sep 2018, 8:00 AM
End: 3 Sep 2018, 8:30 AM
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Aurion and MyAurion not available during maintenance
Resolved
Aurion and MyAurion will not be available due to Unix patching and fail-over testing
Resolution: 1 Sep 2018, 8:00 AM
Automatic resolution.
Update: 1 Sep 2018, 7:59 AM
Aurion and MyAurion are now open after successful patching and fail-over testing.
Service affected: Aurion
Start: 1 Sep 2018, 6:00 AM
End: 1 Sep 2018, 8:00 AM
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Maintenance of Unitask
Resolved
A new Docker image will be deployed to the production environment to replace the image that was removed from Dockerhub yesterday.
Resolution: 30 Aug 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 30 Aug 2018, 5:00 PM
End: 30 Aug 2018, 5:30 PM
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R: drive
Resolved
the R drive share appears to be offline, data can still be accessed through cloud.rdm.uq.edu.au or the direct mapping for the project
Resolution: 30 Aug 2018, 5:20 PM
dfs links recreated from backup
Service affected: UQ Research Data Manager
Start: 30 Aug 2018, 4:20 PM
End: 30 Aug 2018, 5:20 PM
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Restarting instance
Resolved
Since 7am this morning one of the two instances running the application in AWS went down. The image of the Docker container that was used was removed from Dockerhub and as a consequence the instance could not be recreated.
The remaining instance is running out of memory and as a precaution the instance will be restarted.
The remaining instance is running out of memory and as a precaution the instance will be restarted.
Resolution: 29 Aug 2018, 5:35 PM
Automatic resolution.
Service affected: Unitask
Start: 29 Aug 2018, 5:30 PM
End: 29 Aug 2018, 5:35 PM
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QRISCloud license update
Resolved
Update DMF version to allow more capacity
Resolution: 29 Aug 2018, 7:00 PM
Automatic resolution.
Service affected: UQ Research Data Manager
Start: 29 Aug 2018, 5:00 PM
End: 29 Aug 2018, 7:00 PM
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Turnitin connection issues
Resolved
Turnitin is currently experiencing issues with expired sessions in Blackboard. The eLearning Team are aware of the issue and are currently investigating.
Resolution: 29 Aug 2018, 12:14 PM
Automatic resolution.
Service affected: Turnitin
Start: 29 Aug 2018, 11:14 AM
End: 29 Aug 2018, 12:14 PM
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Deployment of new process - Change to Immunisation Status
Resolved
A new process called Change to Immunisation Status will be released.
Resolution: 28 Aug 2018, 5:30 PM
Automatic resolution.
Service affected: Unitask
Start: 28 Aug 2018, 5:00 PM
End: 28 Aug 2018, 5:30 PM
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QBP building network upgrade
Resolved
The links to the QBP building will be migrated to the new campus core network systems.
Users in the building will experience up to 10 minutes of disruption to the internet.
Users in the building will experience up to 10 minutes of disruption to the internet.
Resolution: 26 Aug 2018, 5:00 PM
Automatic resolution.
Service affected: Building Networks
Start: 26 Aug 2018, 1:00 PM
End: 26 Aug 2018, 5:00 PM
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TRIM Document Store Access Issue
Resolved
We are currently experiencing network issues that are affecting TRIM accessing the document store.
ITS staff are currently troubleshooting the issue. Sites affected: https://student.records.uq.edu.au https://research.records.uq.edu.au
ITS staff are currently troubleshooting the issue. Sites affected: https://student.records.uq.edu.au https://research.records.uq.edu.au
Resolution: 24 Aug 2018, 3:42 PM
This issue has been resolved now.
Service affected: Micro Focus Content Manager Prev HP Records Manager - TRIM
Start: 24 Aug 2018, 1:00 PM
End: 24 Aug 2018, 3:42 PM
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Deployment of new Student Administration processes
Resolved
New versions of the following Unitask Student Administration processes will be released :
- Credit or Exemption
- Off-campus Exam
- Credit or Exemption
- Off-campus Exam
Resolution: 23 Aug 2018, 5:45 PM
Automatic resolution.
Service affected: Unitask
Start: 23 Aug 2018, 5:00 PM
End: 23 Aug 2018, 5:45 PM
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Change mail routing to use new email security gateway for psy.uq.edu.au
Resolved
The psy.uq.edu.au domain will have its mail routing updated such that it specifies the new email security gateway as the MTA in its MX records.
Resolution: 23 Aug 2018, 3:00 PM
Automatic resolution.
Service affected: Mail Routing
Start: 23 Aug 2018, 1:00 PM
End: 23 Aug 2018, 3:00 PM
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