Many organisations provide mental health support and advice both online and over the phone.

Knowing about different mental health problems can be useful in recognising when you need to get help, or assist someone else get help. These resources can help you learn more about anxiety, depression, substance use disorders and other mental illnesses.

Accessing help

Psychologists, psychiatrists, counsellors and therapists commonly work in the area of mental health and wellbeing.

Within Australia, there a few telephone counselling helplines. Generally the counselling provided is by a volunteer. Most are available 24 hours a days, 7 days a week. Many also have an online chat facility.

Lifeline and Beyond Blue use the:

Understanding mental health concerns

  • Beyond Blue: explains mental health, depression, anxiety, suicide prevention, self-harm and self-injury, grief and loss, and drug, alcohol and mental health.
  • BeneHub: provides regularly updated resources on health, family, work, financial counselling and legal topics. Available through our Employee Assistance Program.
  • Mental Health First Aid (MHFA): guidelines on how to help someone who is in crisis, as well as information about various mental illnesses.
  • Australian Psychological Society: a range of psychology related topics, including anxiety, addictions, depression, learning disabilities, parenting, relationship problems and trauma.

Self-help tools and interactive programs

There are online programs designed to provide assistance via the internet or a mobile apps for people experiencing anxiety, depression or a related condition. These can suit people who have mild to moderate depression or anxiety.

While we encourage staff to access professional help, using online resources may help you develop strategies that may prevent you becoming ill.

These programs include:

  • e-couch: a self-help interactive program with modules for depression, generalised anxiety and worry, social anxiety, relationship breakdown, and loss and grief. It provides self-help interventions drawn from cognitive, behavioural and interpersonal therapies as well as relaxation and physical activity
  • mentalhealthonline: information about anxiety disorders, free automated psychological assessment and self-help treatment programs, plus low-cost therapist-assisted programs over 12 weeks
  • MindSpot: the MindSpot Clinic is a free telephone and online service for Australian adults troubled by symptoms of anxiety or depression. MindSpot provides free online screening assessments to help you learn about your symptoms and free treatment courses to help you to recover, or they can help you find local services that can help
  • Moodgym: a popular interactive program that incorporates cognitive behaviour therapy for depression. Moodgym has been extensively researched and its effectiveness has been demonstrated in randomised controlled trials
  • Head to Health: access to online mental health resources for all Australians who are concerned with their own or someone else's mental health
  • Centre for Clinical Interventions (CCI): a clinical service for adults suffering from anxiety, mood and eating disorders
  • myCompass: provides a personalised self-help program for an immediate need, or to help you prepare for the future. myCompass will teach you ways to boost your mental fitness
  • BeyondNow: a safety planning app by BeyondBlue. The app helps someone who is suicidal set up a safety plan that they can work through when they experience suicidal thoughts, feelings, distress or crisis.

Supporting others

Having the support of family and friends is key to accessing support and recovering from a mental illness. BeyondBlue has advice on how to support family and friends.

If you want to know more about mental illness and how you can support someone with a mental illness, the Mental Health First Aid training is a good place to start.

Disasters and major events

Mental Health First Aid (MHFA) guidelines after a trauma event: