Maintenance work is the repair, replacement and upkeep of existing UQ building assets. Different requests are classified as either new works or maintenance requests, depending on what needs to be done.

If the request is a small job that can be completed in under 3 hours, it may qualify under the Small Assets Management (SAM) service.

New works are:

  • upgrades, modifications or additions to existing assets
  • maintenance of departmental portable assets and equipment
  • replacement of existing assets due to cosmetic reasons.

All requests should be submitted through PF Assist.

Maintenance works

Common requests include:

  • toilets are blocked
  • taps are leaking
  • lights are flickering or not working
  • air conditioning not working/too hot/too cold
  • door or lock is jammed, loose or not working
  • lift breakdowns
  • power outage
  • autoclaves not reaching temperature
  • fume cupboard not circulating air
  • bad smell (gas, damp).

If the work is classed as 'maintenance work' it will be funded by the Property and Facilities Division (P&F).

If the request is a small job that can be completed in under 3 hours, it may qualify under the Small Assets Management (SAM) service.

Small Assets Management (Call SAM)

The ‘Call SAM’ service is for minor new work requests across all UQ campuses, such as:

  • installing whiteboards, pinboards, pictures, hooks and brackets, door stops or closers
  • small alterations to cupboards and fixed furniture.

SAM will come to your workplace and confirm your request is eligible. If you have the material required then they should be able to do the job promptly. Or, they can arrange for the materials to be purchased and then return to complete the job.

If the job can be completed in under 3 hours, the labour will be free. Your unit will need only to pay for significant materials, such as whiteboards.

New works

Common requests include:

  • power point installations
  • degassing refrigerators and freezers
  • new carpet or blind installations for cosmetic purposes
  • erecting banners for events
  • installing new air conditioning units.

All jobs classified as new work are funded by the building occupant.

P&F provide the administration of any such work at no cost. Only the actual labour is charged to the client.

Responsibilities

P&F are the sole provider of maintenance services for UQ facilities and act as the building owner for all UQ properties. We have a range of maintenance programs and trade staff on-site.

P&F is responsible for:

  • acting as building owner in respect to asset management and compliance with statutory and regulatory building requirements
  • maintenance and repair of the plant, equipment and services
  • setting up Service Level Agreements or Memorandum of Understandings where additional requirements are required outside the Asset Maintenance Policy
  • ensuring compliance against statutory and regulatory building requirements and the State Purchasing Policy
  • engaging contractors to undertake maintenance work relating to UQ building fabric, structure and services
  • managing procedures that call for the Contractors Safety Plan, with a MSDS, to be approved by the P&F Health & Safety Coordinator.

Schools and faculties are the building occupants who identify the need for work and arrange for it to take place by contacting PF Assist.

Building occupants are responsible for:

  • ensuring that facilities are kept in a safe and tidy condition
  • reporting building-related faults to PF Assist
  • funding building-related work that falls outside the scope of this maintenance policy
  • maintaining equipment owned by the school or faculty.

Engaging contractors

P&F are solely responsible for engaging contractors to undertake maintenance work relating to UQ building fabric, structure and services. Schools and faculties should not act as a principal contractor or engage contractors to undertake building related work.

All contractors must complete a P&F induction and have the relevant licenses and insurance.

Complaints

If there is an issue with the work that P&F have organised, raise a complaint with the relevant Client Facility Manager.

Policies

Asset Maintenance Policy (PDF, 1.3MB)