Before you submit a service request, determine if you are making a standard request or a user-funded request.

Standard service requests involve the repair, replacement or upkeep of existing university assets.


User-funded requests involve:

  • upgrades, modifications or additions to existing university assets
  • maintenance of departmental equipment
  • replacement of existing assets for cosmetic purposes.

User-funded requests may include:

  • mounting pinboards and whiteboards (including the purchase of the boards)
  • powerpoint installations
  • degassing refrigerators and freezers
  • new carpet or blind installations for cosmetic purposes
  • erecting banners for events
  • new air conditioning unit installation.

If your new works request is small and can be completed in under 3 hours, the job may be free of charge through the Call SAM service.

Process and costs

The first step is to submit a request with PF Assist. Log in to ARCHIBUS and click 'Create Service Request' under 'ServiceFM Service Request'.

Consult the list of ServiceFM problem types before you submit a request.

Standard service requests

  • Standard service requests are funded by P&F.
  • Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
  • When the work is completed, the work order is closed and you will receive an emailed notification.
  • You have 7 days to provide feedback to P&F about the work.

User-funded requests

  • User-funded requests are paid for by the person making the request.
  • You must supply a chart of accounts to authorise expenditure.
  • Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
  • The scope of work is agreed and quotes are obtained in line with Queensland Procurement Policy.
  • You have 30 days to accept or reject the quotation. Work will commence when you accept a quote.
  • When work is complete, the work order is closed and you will receive an email notification.
  • You have 7 days to provide feedback to P&F about the work.
  • P&F pays the contractor's invoice directly from the requestor's authorised account details
  • P&F administers user-funded requests at no cost. Only the actual labour is charged.

Questions and feedback:

PF Assist
Property and Facilities