User-funded requests

Before you submit a service request, determine if you are making a standard request or a user-funded request.

Standard service requests involve the repair, replacement or upkeep of existing university assets.

User-funded requests involve:

User-funded requests may include:

If your works request is classed as a small maintenance job, the job may be free of charge through the Call SAM service.

Process and costs

The first step is to submit a request with PF Assist. Log in to ARCHIBUS and click 'Create Service Request' under 'ServiceFM Service Request'.

Consult the list of ServiceFM problem types before you submit a request.

Standard service requests are funded by P&F.
Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
When the work is completed, the work order is closed and you will receive an emailed notification.
You have 7 days to provide feedback to P&F about the work.

User-funded requests are paid for by the person making the request.
You must supply a chart of accounts to authorise expenditure.
Once you submit a request, a work order is raised and allocated to the relevant maintenance trade.
The scope of work is agreed and quotes are obtained in line with Queensland Procurement Policy.
You have 30 days to accept or reject the quotation. Work will commence when you accept a quote.
When work is complete, the work order is closed and you will receive an email notification.
You have 7 days to provide feedback to P&F about the work.
P&F pays the contractor's invoice directly from the requestor's authorised account details
P&F administers user-funded requests at no cost. Only the actual labour is charged.