Access cards/levels and time schedules (ServiceFM problem type)

Here's what you can and can't submit under the 'Access cards/levels and time schedules' problem type in ARCHIBUS.

Includes

This problem type includes:

• Ordering new blank cards
• Time scheduling on doors and cards
• Audit trails
• Database reporting
• Resetting passwords on SiPass Client
• Access level changes.

Excludes

This problem type does not include:

• Electronic door reader faults. Select Access control.
• Access control system issues. Select Access control.

Information required

When logging a service request, please provide the following information:

• Include staff/student number and name for access card issues.
• Complete a PF632 ID card request form (PDF, 230KB).

Access card issues

Before you submit a service request for access control problems, work out if the problem is caused by the card reader or the UQ ID card.

Do you have the correct level of access?

Contact the Card Custodian. If you are not sure who your Card Custodian is, contact PF Assist or the Security Technical Office.

Is the ID card damaged?

If yes, then you may need to replace the ID card.

Are you holding (badging) the ID card against the reader correctly?

Hold the ID card in front of the card reader and wait. If you store your ID card in a wallet, take it out when presenting it at a reader.

Does your card work on other card readers?

If yes, then the card reader may be at fault. Select Access control and submit a service request. Include the card reader number.

Are other people having issues with the same card reader?

If yes, then the card reader may be at fault. Select Access control and submit a service request. Include the card reader number.